# Page 6 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews

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HubSpot CRM

4.5 (4451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 6 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 126-150 of 4451 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Priyanka S.  
Head of Marketing  
Computer Software  
Used the software for: 2+ years

### "Powerful and Intuitive CRM for Marketing Success"

December 22, 2024

5.0

Overall, HubSpot CRM has been excellent—intuitive, powerful, and perfect for enhancing CRM messaging and marketing alignment.

Pros

Its intuitive interface and automation tools. It makes audience segmentation and personalized messaging seamless, boosting ou strategy and ROI.

Cons

What I like least about HubSpot CRM is the pricing, which can become expensive as your contact list grows, and that some advanced features are only available in higher-tier plans.

Alternatives considered

[Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Close](https://www.capterra.com/p/132667/Close-io/)

Reason for choosing HubSpot CRM

Because its have major of features which we are looking for

Review Source

JC

Joel C.  
Customer Success Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Very simple-to-use system and great user experience"

October 25, 2024

5.0

Overall, my experience has been great. I found Hubspot very easy to pick up and was using it daily after only an hour of playing around with the system. The UX is very good and simple with Hubspot. There's no bells and whistles but from a sales standpoint, it is a great system.

Pros

I really love the email function within Hubspot CRM. It is extremely easy to email multiple contacts from your customers. Managing and completing tasks is also great with Hubspot. Keeping track of files that are relevant to clients is great and overall it is a great UX.

Cons

From a Customer Success standpoint, it is a little limited in terms of tracking health scores and managing client relationships. You are unable to tell when a client is 'unhealthy' and therefore, which clients need more attention. Tracking email threads can also be a little difficult as the same email will display multiple times, rather than just in the one thread.

Review Source

TS

Theresa S.  
Senior Account Executive  
Computer Software  
Used the software for: 2+ years

### "Best CRM on the market"

April 28, 2025

5.0

I have been working with Hubspot for many years (also in various companies) and for me it is the best CRM on the market. The work at contact, company and deal level is ideal and enables great cooperation.

Pros

Very good CRM that allows a quick and intuitive insight into the customer base

Cons

Duplicate detection could be better. Unfortunately, duplicates are often created.

Review Source

AC

Augustin C.  
Conseiller en investissement  
Financial Services  
Used the software for: Less than 6 months

### "Utilisation commerciale BtoC"

April 25, 2025

5.0

Pros

Interface très intuitive et facile à prendre en main, même pour les débutants Large éventail de fonctionnalités pour la gestion des contacts, du pipeline et du suivi client Très agile pour des cas d’usage BtoC : personnalisation simple des champs, segments, workflows Outil puissant mais accessible, qui s’adapte facilement aux besoins d’équipes commerciales ou marketing

Cons

Le grand nombre de fonctionnalités peut parfois déstabiliser au début La prise en main complète nécessite un certain temps d’adaptation Il faut investir un peu de temps pour configurer l’outil selon ses besoins Une formation ou un accompagnement est conseillé pour exploiter pleinement le CRM

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Plus adapté à une utilisation BtoC. Prix.

Review Source

AL

Abigail L.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Simple Yet Capable for Businesses and Grows with You"

March 16, 2025

5.0

HubSpot CRM is the core of all things HubSpot - so anytime you add something here, it shows up in every other aspect of the customer experience. You can organize records in contacts and companies, see everything in one place, and make smart data-driven decisions based on the information you gather.

Pros

The HubSpot CRM is user-friendly and all connected for small business owners.

Cons

I don't have any complaints at this time!

Review Source

VR

Verified Reviewer  
Head on Sales Operations  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Provider of last mile solutions"

October 23, 2024

5.0

I have been using HubSpot for about two years, and it has met most of our company's needs. The environment is logically structured and flexible, and the high-quality guides are helpful. I have consistently followed product innovations and tried to implement them in my work. It is also very useful and convenient to learn through HubSpot Academia.

Pros

What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications.

Cons

Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country.

Alternatives considered

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Due to a lack of sequence management. We needed a better outbound management solution.

Review Source

SM

Simon M.  
Inhaber  
Marketing and Advertising  
Used the software for: 2+ years

### "Hubspot CRM Starter Erfahrung"

December 22, 2024

5.0

Insgesamt war die Arbeit mit Hubspot immer zufriedenstellend. Die Integrationen mit Drittanbietern ist ein großer Vorteil ohne Aufpreis.

Pros

Wir haben Hubspot CRM insgesamt über 3 Jahre verwendet. Die User Experience in Hubspot ist sehr gut. Man findet sich schnell zurecht und die Workflows sind schnell drin. Die Funktionen in Hubspot sind sehr umfangreich. Egal ob Marketing Automationen oder Email Marketing.

Cons

Die Preisstruktur für ein Upgrade ist sehr starr. Wenn weitere Funktionen benötigt werden, die in Professional beinhaltet sind, dann muss man fast das 10-fache zahlen von Hubspot Starter

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Reason for choosing HubSpot CRM

Wir haben zum damaligen Zeitpunkt die erforderlichen Funktionen und die User Experience in Hubspot als Kaufgrund gesehen.

Review Source

VR

Verified Reviewer  
BDR  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Hubspot Better Than SalesForce?"

November 17, 2025

4.0

Great, it's been better than Salesforce and I am happy to be using all of the features that are within

Pros

The call from Hubspot features as well as the ability to sequence emails, integrations with other software.

Cons

The reminders to do University or Helpful hints, they are distracting and annoying. I am relatively new on HS so sorry.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Administration decision suggested by new staff member.

Review Source

AZ

Arpad Z.  
Senior software consultant  
Computer Software  
Used the software for: 2+ years

### "Best online CRM tool for any size organizations"

October 22, 2024

5.0

the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled. We also gave access to our distributros to allow them to work on their customers and make their sales follow-up.

Pros

What I like most about HubSpot CRM is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance. It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful. And I love the contact creation via the phone app. It is so easy and intelligent.

Cons

Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go.

Review Source

CS

Christina S.  
Area Director of Sales  
Hospitality  
Used the software for: 2+ years

### "A valuable asset for building strong relationship with customers."

October 17, 2024

5.0

Everything about our experience with Hubspot CRM has been amazing and more so, very productive. Hubspot CRM has given us an important platform to work on our customers interactions which has enabled us to create very strong relationships with each and everyone of them. It allows us to have a central point for organizing every detail there is about our customers.

Pros

Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships. It provides efficient live visual boards that offers real-time view of all our sales and customer interaction activities. Hubspot CRM has a live chatting feature with auto-replying ability that help us to engage with our customers quickly using instant messages. It is very flexible and easy to customize to match with our ever changing CRM and sales management needs.

Cons

The ride with Hubspot CRM has been smooth. No hiccups encountered and nothing there that does not suit our needs.

Review Source

EB

Erinn B.  
Client Service Specialist II  
Accounting  
Used the software for: 1-2 years

### "HubSpot CRM is a wonderful tool to utilize client information and data"

October 17, 2024

5.0

Overall HubSpot CRM is so nice to be able to link phone calls, text, emails and also see proposal amounts, what type of client they are and their contact information all in one place and as well as your co workers are able to go in and look/listen to what has been discussed.

Pros

What I like about Hubspot is that is can hold several pieces of information about a client all in one spot. Having a place where you can look and see almost everything is great and it links different integrations.

Cons

There isn't really any cons other than if you are not using the free version to utilize all the tools then the price could add up quickly.

Review Source

JW

James W.  
Senior Rev Ops Executive  
Human Resources  
Used the software for: 1-2 years

### "Great for smaller companies"

March 10, 2025

5.0

Positive, especially if you need a cheaper CRM to get your business off the ground!

Pros

Ease of use. Hubspot is incredibly user friendly and easy to use for beginners, but still has enough functionality/customisation to fit a variet of business needs

Cons

The layout. I don't find the platform to be visually digestible, with the colour scheme dark and washed out compared to other providers like Salesforce which are a lot brighter, making things easier to locate

Review Source

MS

Morgan S.  
Customer Success Manager  
Environmental Services  
Used the software for: 2+ years

### "Cross Functional - A Company Necessity "

October 3, 2024

5.0

I have utilized HubSpot within 2 different Organizations now, and have continued to learn how to better use the platform based on my needs, or position. With that to be said, I have worked in Sales, Marketing, and Customer Success departments and have continued to use the platform - its cross functional, and a needed tool.

Pros

The ability to integrate within other platforms utilized within an Organization. This is incredibly helpful to prevent from having to create extra spreadsheets, or use mannyy different platforms to communicate efforts and work. I also greatly appreciate the pipeline features. HubSpot Knowledge base is also an incredible "upskilling" tool to take advantage of.

Cons

I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller pipeline by a few hundred or thousands in comparison with actual pricing expectations.

Review Source

JS

Jay S.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Collaboration Benefits and Awesome Tracking Tools"

July 1, 2025

5.0

HubSpot CRM helped our team collaborate more smoothly with shared pipelines, notes, and tasks. It’s a clean, efficient system—though some advanced tools require a budget leap. I would definitely miss it if we more to switch platforms.

Pros

HubSpot CRM actually makes tracking leads feel like a game! It’s super intuitive, easy on the eyes, and integrates with everything.

Cons

I would say that some important tools are the main ones behind the paywall. The free version is generous, but scaling can get pricey fast. Reporting could also use more customization.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

We have scaled our business and needed a more robust suite of features and tracking.

Review Source

eR

eric R.  
EVP Operations and Revenue  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Perfect for startups and small teams. "

October 24, 2024

4.0

Overall, it is a great review, and we have been happy since switching from Salesforce. It has been a blessing to have something powerful in our pocket to allow us to grow as a smaller startup.

Pros

I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature.

Cons

They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much.

Switched from

[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)

Cost of Salesforce and the lack of ability to manage was far to high

Review Source

DK

Daniel K.  
Assistant Center Manager  
Real Estate  
Used the software for: 1-2 years

### "Hubspot CRM is a tool to use"

May 8, 2025

5.0

Our company has used Hubspot to track and progress potential clients. It is easy to use and able to easily assign clients to the appropriate sales lead.

Pros

I like the reminders and follow up with potential clients. Easy to use and able to fill out.

Cons

Sometimes have multiples of the same prospects can be an issue migrating or merging it to one.

Review Source

BZ

Brian Z.  
Technical Director  
Aviation & Aerospace  
Used the software for: 2+ years

### "Best CRM for Startups"

October 6, 2024

4.0

Hubspot CRM, has probably been the best CRM solution I've used to date. Its easy to set up, and although there are some annoyances with teir pricing/addons, the system itself is great for companies big and small. Ive mainly used in a startup and it was one of the best investments we made.

Pros

The systemnis really easy to set up, with a plethora of customisation that can be done. Creating views purely for your viewing, and seeing last interactions is key.

Cons

The level of addons is a littlw annoying. You get to grips with thensystem, realise you can do a little more and control thibs better, then you realise you need to buy an addon. Its a teir business model, but can be annoying when youre first getting to grips with the system

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

The pricing structure, free levels and ease of set up and use were thjngs that clearly set this apart. As a startup, there wasnt much knowlege/experience with CRM solutions so finding something that could cope with swift and easy onboarding was key.

Review Source

VR

Verified Reviewer  
Graphic Designer  
E-Learning  
Used the software for: 6-12 months

### "Intuitive CRM with Great Features"

November 12, 2024

4.0

Overall, HubSpot CRM has been a great tool for managing customer relationships and marketing efforts. The interface is clean, and it's easy to use. It’s effective for organizing contacts and nurturing leads.

Pros

The ease of use and automation features were standout. It simplifies lead management, tracks customer interactions, and automates follow-up tasks. The integration with email and marketing tools also saved time.

Cons

While it’s powerful, some advanced features are limited in the free version, and full functionality requires a paid plan. This might not be ideal for small businesses with budget constraints.

Review Source

SD

Sabina D.  
Associate  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy Software for Attendance Tracking "

September 7, 2025

4.0

I have been using Hubspot CRM for a while to track attendance at my work place. So far I have not encountered any issues and will continue to use it.

Pros

I like the functionality of the software. It is easy to use, has wide range of options that are easy to find and navigate.

Cons

Sometimes it lags. Other than this I can’t think anything that I would least like. If it had more options in filter, that would have been great.

Review Source

AH

Adele H.  
Sales Specialist  
Machinery  
Used the software for: 2+ years

### "Good as CRM "

March 22, 2025

5.0

This is a complete CRM for our heavy client management needs

Pros

This is easy to use with a pretty layout and smooth integration into the majority of online marketing services

Cons

That free plan is not enough for clear management of large contact lists, and subscriptions are pricey

Review Source

AA

Aadil A.  
IT Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Easy to use and setup"

January 7, 2025

4.0

Overall HubSpot CRM is great for SMEs and easy to manage and implement.

Pros

Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM

Cons

Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation).

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing HubSpot CRM

Suite of modules in one CRM. Easy of management

Review Source

MHE

Michael Herbert E.  
Furniture Salesperson  
Retail  
Used the software for: 2+ years

### "The interface is simple and intuitive"

January 27, 2025

4.0

It’s easy to use, and it really helps teams stay organized and connected

Pros

I like how well it integrates with other HubSpot tools, making collaboration between sales, marketing, and service teams feel seamless

Cons

It takes some extra effort to customize everything for teams with more specific or complex needs.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

The pricing can get pretty steep so we switch

Review Source

OA

Omolayo A.  
Finance Lead  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "My Review of HubSpot CRM"

April 16, 2025

5.0

Overall, my experience with HubSpot CRM has been pretty solid. It’s easy to get the hang of, helps keep things organized, and makes staying on top of leads way simpler. It’s not perfect, but for a free tool (or even the paid version), it gets the job done without much hassle.

Pros

I liked how easy HubSpot CRM is to use. The layout is clean and everything’s intuitive. Plus, the free tools are solid for small teams.

Cons

Some features are locked behind paid plans, which can be limiting as your needs grow.

Review Source

RM

Rian M.  
Founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best CRM in Internet History"

April 8, 2025

5.0

I overall love hubspot. I honestly think it's the best crm.

Pros

I like that they let you start with a free plan and level up when you scale

Cons

I don't like the hubspot branding on the free plan

Review Source

JH

Jon H.  
SSBGC  
Information Technology and Services  
Used the software for: 6-12 months

### "User-Friendly CRM with Great Free Features"

December 19, 2024

5.0

HubSpot CRM has been a reliable tool for managing sales and marketing efforts in one place. It’s perfect for small to medium-sized teams looking for an easy entry point into CRM software. While it does have its limitations without paying for premium plans, the core functionalities have been excellent for building and maintaining a sales pipeline.

Pros

HubSpot CRM is incredibly user-friendly, with an intuitive interface that makes tracking leads and managing contacts seamless. The free tier offers a surprising amount of functionality, including pipeline management and email tracking. Its integrations with other tools like Gmail and Slack are also super helpful for streamlining workflows.

Cons

Reporting features can feel a bit basic in the free version, and upgrading for more robust analytics gets expensive quickly. Additionally, customization options for workflows and fields could be more flexible.

Review Source

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