# Page 63 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 63 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1551-1575 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pablo E. Co-Founder & Head of Sales Internet Used the software for: 6-12 months ### "AMAZING for Marketing but consider sales force for sales crm" November 23, 2017 5.0 Good way to get started Pros Software is really easy to use. Setting it up is easy and in general the service is intuitable. Also they have great customer service. Cons Platform is EXTREAMLY limited in terms of analytics for sales. They have one field that you can track adequately which is Lifecycle Stage yet you CANNOT modify this field. I spent ages programming everything until I decided to move to Sales Force because it simply didn't cut it. As a reference, the Hubspot team doesn't even use the CRM they use Sales Force. Over all, easy to get started but you will out grow it in VERY little time. Review Source VR Verified Reviewer Process Specialist Marketing and Advertising Used the software for: 6-12 months ### "Transparent CRM" July 27, 2021 4.0 It is a very good product and value for money. Pros Easy to integrate. Segmentation is good and standard. You can schedule the meeting. Cons Can be better but the CRM is okay for the money range and for more features need to pay extra money. Review Source GS Gerry S. CEP Biotechnology Used the software for: 1-2 years ### "Great free starter resource for contact management" July 7, 2022 5.0 Pros Robust tracking system that allows you to organization all of your contacts. Cons I wish the search functionality was a little better or the contacts were able to be stored as more of a database with tagging or attributes to more easily organize contacts. Review Source Joni L. Performing as Barbra Streisand, Celine Dion and Shania Twain across the U.S. and Internationally Entertainment Used the software for: 6-12 months ### "Hubspot CRM Free Customer Management Software" January 31, 2019 5.0 I'm a very small business and can't afford fancy programs. Still, I need to be organized. Hubspot CRM is a great help. I love how I can tell when emails sent through the system have been read and how often they're opened and links are clicked. It also keeps a correspondence record of emails. Nice! Pros \-The price (it's free) -Ease of use. Pretty much anyone could sit down and start using it who has any computer experience at all. -Additional more advanced features are available for purchase -Free version includes lots of great features. Cons \- The plugin for Outlook works with every email you are using with Outlook, not just your business email. That's a bit annoying. Review Source VR Verified Reviewer Manager Solutions Analytics / Lead Database Developer Used the software for: 2+ years ### "I've used HubSpot to manage customer data & also worked with clients to help integrate/use HubSpot" June 20, 2018 3.0 HubSpot was as close to a turnkey CRM solution that I've worked with, and the multitude of integrations supported allowed us to easily bring in data from multiple external advertising platforms and sales tools. Pros HubSpot is very easy to use, even with limited technical resources and/or previous experience with CRM's. It supports a wide array of pre-built integrations with other CRM's, marketing/advertising platforms and sales/customer retention tools, so it's relatively effortless to link multiple applications and datasources. It's quite easy to create and manage workflows, and there is also a set of predefined workflows that you can use as well. Cons Many of the integrations are at a very high level, therefore getting more detailed information and analysis requires leaving HubSpot and going directly to the native application/platform. The workflow logic is quite basic and only support boolean yes/no logic. The plan pricing is pretty expensive compared to other CRM solutions, especially when considering the value provided. Review Source JM John M. Director Financial Services Used the software for: 6-12 months ### "Love this product!!! " July 18, 2019 5.0 Integrated marketing and driving suspects to conversions. Pros Love its simplicity of use: - Helps you think logically and implement the new process of modern marketing - Run and measure Ads / Drive visitors to site / Remarket to visitors when they're using the web / Content Market to visitors via Newsletters and feeds / Social Market using paid social / Use promotions and offers to drive prospects to conversion! - Hubspot helps you manage it all! Incredible product. Cons The free version is limited in functionality, and this can be frustrating (if you've invested time to use Hubspot, and all your 'assets' are there) - but you've reached your MAX limit of Templates, or Report Views, or chats, etc. So the only negative is price. It's not cheap. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Hubspot is so good. Zoho feels a bit amateur. Review Source BJ Bryce J. Course Consultant E-Learning Used the software for: 2+ years ### "HubSpot CRM helps me succeed in sales" February 13, 2020 5.0 I have realized significant sales growth and results from using HubSpot. Pros HubSpot CRM and Sales Hub make it very easy to stay organized. I work with businesses across the US and the world, so having the organization build in with HubSpot like the tasks, reminders, website views, and other features helps me to manage such a large territory. The integration of LinkedIn Sales Navigator also helps to save time from switching to different platforms. I also follow the HubSpot Sales Blog, which provides me with new ideas for my efforts. Cons Sometimes, there are features that don't work correctly, but HubSpot is always quick to notify users of those outages and gets a solution together quickly. Review Source VR Verified Reviewer Product & Research Specialist Internet Used the software for: 1-2 years ### "Integrations are Key" February 6, 2022 5.0 Pros It's been the easiest CRM to learn as a new user. Which in my opinion - from an onboarding perspective, is huge. Cons The hold up and drawback is that you are limited to ONLY 5 steps per "campaign".. for unlisted resons, this obviously causes more work. Review Source VR Verified Reviewer Division Manager Human Resources Used the software for: 6-12 months ### "Running a Sales Team" October 5, 2019 5.0 I like enough that I couldn't imagine looking for a replacement for a long while. Pros Very easy to teach, train and setup compared to a Salesforce type product. Cons Some capabilities don't match up against some of the more robust platforms like Salesforce. I don't like that you can't get rid of default fields Hubspot sets up. Reason for choosing HubSpot CRM Simplicity, integrated partners, and bang for you buck. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Far easier to teach and train. Review Source VR Verified Reviewer Co Founder Education Management Used the software for: 2+ years ### "Good solution" September 24, 2019 4.0 Lead management, sales process automation and tracking Pros Lead management is quite impressive across multiple platforms. Sales cycle is streamlined and is helpful for the team Cons Integration with website annd lead form. I have been having this issue for quite sometime but no respite and no help in sightn Review Source vL valerian L. Support Accounting Used the software for: 1-2 years ### "Multifunctional product for smart people." October 15, 2023 3.0 Overall HubSpot CRM makes it's job normally. It handles many problems. Pros HubSpot is multifunctional software. It simplifies communications with sales team. I can make notes, tag anyone within the organization to inform about news. Cons I think HubSpot isn't quite easy to use. Perhaps HubSpot CRM requires powerful features of computer. It was hard for my pc to open HubSpot links. Review Source SQ Saqib Q. Business Development Information Technology and Services Used the software for: 2+ years ### "House" September 11, 2022 4.0 Pros Hubspot is the best tool...whether you're groing you're sales business or you're managing your growth... Cons Honestly can't think of anything...which I dislike about hubspot Review Source Alysha K. Marketing Marketing and Advertising Used the software for: 2+ years ### "HubSpot is incredible" August 26, 2019 5.0 Hubspot makes life a breeze and allows you to set and forget marketing . You can tract the results of campaigns, and website views and even track blogs. The CRM ties into the website so you can see valuable information about guest visiting your site. Pros Hubspot is the BEST CRM and website platform. It makes tracking leads and marketing a breeze. The support staff is wonderful and always there to answer questions. The entire platform is exciting. The training is one of a kind and overall you cant go wrong with hubspot. Cons The cost. It's a phenomenal program and I loved using it when I worked in Corporate American, but now that I am a small business of 1, I can't afford to use the programs to grow my business at the moment. Review Source RV Rahul V. Enrollment advisor Education Management Used the software for: 1-2 years ### "Right Spot for Business" April 11, 2019 5.0 compared to previous CRM, the tracking of the customers has been made easy .Template has been a biggest advantage since we have the option to create our own template and it can be sent in a single click. The email sequence is the best one where we can reach our customers in our absence too. Pros The best part is the hubspot has been the best tool to track the mail and the day today activities of work. the certification program has provided a weightage to my profile .It has been a fantastic learning and the videos of explanation has been the best part.The templates has been really reduced my work burden.Overall it is the best tool. Cons The one which i feel confused is the searching of the African students in the search panel .They have more than 4 names , if we search the whole name in a single row, it gets confused . so it would be helpful if the Hubspot team can do something about it. Review Source MM Maria M. Enrollment Advisor Education Management Used the software for: 6-12 months ### "All in one software" March 22, 2019 5.0 The overall experience of using hubspot was really good.The best thing is the notification part, as I am in sales the call back to each customer is very important. So the task creation helps me in reminding the call back with the notification through Email. So that at the right time I am able to give a call back. So that the sales is done in more easier way. it is very easy to keep track of customer and deals. Pros I actually love all the features in Hubspot, but the most liked one is, it is able to manage a large number of contacts. I am in sales department where a large number of contacts has to be stored. Hubspot makes it perfectly easy for me to do it. The call notes are just so useful to remember the last conversation between me and the customer so that there is a flow in the conversation also. Not only calls even Emails are managed so perfectly in the templates. so that each time we don't want to type the content again and again. Cons As I already mentioned I just like all the features in the hubspot, the only thing which can be improved is the call clarity. Review Source AN Abigail N. Social Media Specialist Architecture & Planning Used the software for: 6-12 months ### "One of the Best Free CRM in the Market" December 14, 2016 5.0 Most of the brands I manage are Startups with a limited marketing budget, more often than not, I start marketing their brand using free services such as MailChimp, HootSuite etc. We needed a CRM and our options were AgileCRM, ZohoCRM, Bitrix24, and Hubspot. The requirements were simple, it had to be free, it had to play well with other integrations or at the very least have several Zap options on Zapier, it needed to allow multiple users, at least five people including myself, it needed to support tasks planning and scheduling. Another major need was that it needed to have an option for us to see all our interaction with each lead and track their lifecycle. Other features which we wanted but could live without were; email tracking, inbuilt email function, email campaigns and the ability to create and share documents within the software. Bitrix24 was a close second but Hubspot email tracking feature using Sidekick, and it's Clearbit integration through Zapier was a win. Another reason while I consider Hubspot CRM an investment to startups and small businesses are the inbuilt sales tools such as: Template, Sequences, Documents, Prospects, Meetings and Call Queue. Hubspot makes it easy for new users to acquaint themselves with the software through the inbuilt mini-tutorial. The simple and clean dashboard and organized tabs/dropdown options makes it easy to navigate the CRM. For features such as live messages and Reports, you'd need to upgrade to sales PRO at $50 monthly, but they offer a 30-day trial. Pros Email tracking feature Integrates with a wide range of marketing and sales softwares Task planning and management In-built Sales tools Ease of use with clean UI Low cost Review Source VR Verified Reviewer COO Sports Used the software for: Less than 6 months ### "suitable for both large and small businesses" November 7, 2022 5.0 Pros Well-organized Dashboard and intuitive UI make this tool really effective when it comes to properly understanding users' behavior. Cons Is a bit expensive, and of course you need a technician to properly set it Review Source VR Verified Reviewer COO & Co-Founder Food Production Used the software for: 2+ years ### "Best CRM and it's FREE! " June 20, 2018 5.0 Pros Easy to use, tons of customization, and it's free! HubSpot CRM is versatile that I it can be made to work for 90%+ small businesses out there! Cons Sometimes the reporting functionalities on the dashboard glitch or don't sum up correctly. But other than that, it's an amazing software! Review Source SC Sharon C. Career Specialist Higher Education Used the software for: 6-12 months ### "Why I love Hubspot" December 18, 2019 5.0 FANTASTIC! What ever makes my life easier is good in my book! It was scary to start with, but now Im a pro! I took advantage of the tutorials and short courses on here to train myself! Love it! Pros Im 52 years old and have never been good at using software. I was dubious at first thinking, I dont need this, I would rather to things the old fashioned way. How wrong I was! Hubspot has made my life so much easier and I dont have to worry about forgetting to make a call or send an email. Im reminded every day of exactly what i need to do. I create my own templates that can easily be automated. I can see exactly how many emails, calls, deals etc that I have made each month. My manager said to me about 9 months ago, "Sharon, if you use Hubspot it will become your best friend" Well, Fatima, YOU WERE RIGHT! Keep up the good work Hubspot! Cons I dont have many gripes to be honest, but maybe the call recording could be a little better. Its hard to hear clients at times and I often lose connections. Review Source Omer U. CSM & Android Developer Computer Software Used the software for: 1-2 years ### "Excellent CRM" February 20, 2019 5.0 My experience has been nothing but delight. We look forward to investing more in Hubspot. Pros Inbound marketing is king! Hubspot makes it so easy to attract and retrieve leads from our website and manage our customers. Closing deals, live chat, the Hubspot app, customer tracking are huge help for us in understanding our customer behavior. Cons Not much to say but since I have to write something here, perhaps if-else statements in the sequences would be helpful. Review Source SF Sandy F. Sr. Acct. Ex. Information Technology and Services Used the software for: 6-12 months ### "Daily User" August 9, 2022 5.0 I like how it works with other softwares to make tracking easier. Pros Once you learn the different steps, it is easy to use and makes life easier. When making sales calls it is good way to track and remind you of the next step. Cons A little confusing at first on all of the features. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) It wasn't my decision. Review Source VR Verified Reviewer Sales Coordinator & Account Manager Hospitality Used the software for: 1-2 years ### "HubSpot Sales Pro User Review " November 13, 2018 4.0 HubSpot is my main software for the account management postion in my company. Overall, it works great for my needs. Pros I have many contacts/companies that I reach out to on a monthly basis, and the template and secquence features are quite useful for managing my accounts. Cons I would have HubSpot improve the number of countries that we can call to through the CRM. As a lot of my contacts are international, it would be usueful to call through the CRM versus Skype. Review Source MC Matt C. Marketing Manager Events Services Used the software for: 2+ years ### "Awesome CRM" March 23, 2022 5.0 Pros Continues to improve and helps us with marketing, sales, and support for our company. Cons Not much we're displeased with. Could use more reporting flexibility and visualizations over time periods. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite couldn't handle forms and depreciated their email marketing tools. Review Source VR Verified Reviewer Chief Executive Officer Computer Software Used the software for: 2+ years ### "One of the best CRMs available " February 15, 2019 5.0 Pros The focus on usability and modern user interface sets HS apart compared to the traditional CRM apps. Cons The lack of extending the core functionalities by customisations is not supported. Having said that the customer segment HS is addressing may not need to do any customisations. Review Source GC Grace C. Executive Assistant Recreational Facilities and Services Used the software for: 2+ years ### "HubSpot CRM" June 30, 2021 5.0 Pros Overall, HubSpot CRM is incredibly user-friendly, organized, and the company itself offers great academy training courses (accessible online) and excellent customer service. Cons One con to this software, in my opinion, is that workflows are sometimes a bit difficult to learn and master. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.