# Page 7 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 7 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 151-175 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR John R. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "HubSpot CRM is changing our business" November 21, 2024 5.0 It's very positive - it really is a wrap-around tool for someone who is in a sales and service role in a small business Pros There are new features being added all the time, the training is generally good! Cons It doesn't always interact well with other pieces of software (i.e., its plug ins can be buggy sometimes.) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSpot did 95% of what we needed and we found plenty of support from them and third-party support Review Source MT Maddie T. Marketing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "All in one CRM" February 24, 2025 5.0 The HubSpot team is friendly and easy to work with. They were excellent at providing a meticulous, efficient HubSpot data migration and integration experience for us! We feel very confident in the health of our data and automation architecture moving forward. Pros We really enjoy having all of our contacts all in one place. Everything from sales to marketing to customer support, we can access it all through HubSpot. Cons It was a little challenging to set up initially, but this could have been due to our migration from our previous software. The data was laid out a bit differently so it didn't migrate everything in the right spot on the first try. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It was more fitting to what our company needed. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) Highrise lacked capability that we needed and was also no longer being supported. Review Source LY Levi Y. Director of Sales Construction Used the software for: 1-2 years ### "HubSpot For the WIN" April 28, 2025 5.0 I have used HubSpot in a couple different companies and I have been happy with what I have seen. I was able to easly adapt to a new platform and use it right away. Pros HunSpot has the ability to modify the page to see what I would like it to see. They make the work flow easy and the milestones help me move through the leads easy. Cons I wish I had the ability to make more changes on my own. Then again that might be a restriction is permissions. Review Source BF Becky F. Customer Service Representative Recreational Facilities and Services Used the software for: 1-2 years ### "HubSpot Spot On!" March 6, 2025 5.0 10/10 best experience ever! From the overall database itself down to the customer service. Pros I loved how when an inbound deal came through that HubSpot connected the customer's information to the company based on their domain information. Cons Unfortunately, the cost is what I least like about Hubspot. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My company made the switch as customer tracking was easier in Hubspot. Review Source AD Abhishek D. Senior sales manager E-Learning Used the software for: 1-2 years ### "Hubapot crm" February 20, 2025 5.0 It's a perfect crm software. It gives the user full flexibility of handling the data Pros Full depth customisable structure. And multiple filter options. Cons Not all the feachers works perfectly. And small glitch can cause big problem in day to day operation. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I was using Salesforce in my previous company. Review Source MI Muresan I. Consultant Insurance Used the software for: 2+ years ### "HubSpot CRM is a simple CRM tool but with impeccable ability." August 13, 2024 5.0 Our clients relationships were given a huge improvement by HubSpot CRM by allowing us to have a simple interaction space. The overall experience with HubSpot CRM has really stood out and has matched so perfectly with all our clients engagements needs. Pros There are chatting and meeting features available in HubSpot CRM which makes our conversations with clients so efficient. HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships. It also has clear visual boards that gives us clear eyesight onto all our clients engagement activities. Cons HubSpot CRM has reigned so well and has met all our needs without a problem. No dislikes towards it. Review Source NZ Nico Z. CEO Marketing and Advertising Used the software for: 1-2 years ### "Insgesamt überzeugendes CRM, allerdings hochpreisig und mit einer nicht mehr zeitgemäßen Oberfläche" February 14, 2025 3.0 Insgesamt sind wir mit Hubspot zufrieden, insbesondere mit Blick auf die zahlreichen Integrationsmöglichkeiten. Auch Funktionen wie das Outlook Plugin können den Alltag deutlich erleichtern. Pros Hubspot bietet einen hohen Funktionsumfang und lässt sich an zahlreiche weitere Services anbinden – das umfangreiche Ökosystem ist ein klarer Pluspunkt. Man sollte etwas Zeit mitbringen, um sich in das System einzuarbeiten, danach lässt es sich aber überwiegend intuitiv bedienen. Auch lässt sich Hubspot recht umfassend an den eigenen Bedarf anpassen. Cons Die Oberfläche ist nicht mehr zeitgemäß und das Bedienkonzept teilweise nicht stringent. Das Preismodell ist für Einsteiger unübersichtlich. Die Preise von Hubspot dürften für viele Unternehmen zu hoch sein. Review Source IL Ina L. Insurance Advisor Insurance Used the software for: 2+ years ### "Awesome CRM tool, Highly Recommend!" November 27, 2024 4.0 It was mind blowing when I first started using HubSpot. In the beginning, I felt overwhelmed because there are many buttons I have to explore but with the time, I am so grateful for getting benefits it provides. Pros Integration with Google email helps me keep emails with customers logged in the system and I don't have to manually drag and drop. I also like its tasks to keep me organized my day-to-day work & follow-ups Cons Hubspot does not allow to have several phone numbers for one customer and only allow to have up to two email addresses for each customer. Some customers have multiple contact information and I wish there is a way integrate rather than multiple contact info for one customer. Review Source KK Kritik K. Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "HubSpot CRM connects easily with third-party tools." March 3, 2025 5.0 HubSpot CRM is very user friendly interface . They connects easily with other platforms. Pros HubSpot CRM is very user friendly with clean interface . HubSpot CRM Connects easily with popular tools like Gmail, Outlook, Slack, Shopify, and WordPress offers third-party integrations also . They have Good customer support. Cons They allow limited customization in Free Plan. I think cost little bit high . Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) HubSpot CRM offers a more user-friendly interface According to Salesforce sales cloud. HubSpot CRM price also less than to Salesforce sales cloud. HubSpot’s automation for emails, workflows, and sales tasks is more advanced than Monday CRM. Review Source ML Madjid L. Développeur Computer Software Used the software for: 6-12 months ### "Un outil complet et facile à utiliser pour la gestion client" November 13, 2024 5.0 Pros J'apprécie l'interface intuitive et la facilité de prise en main de HubSpot CRM. La gestion des contacts et les outils de suivi des interactions clients sont très bien conçus, tout comme l'intégration des fonctionnalités de marketing et de vente. La version gratuite offre déjà de nombreuses fonctionnalités utiles. Cons Certaines fonctionnalités avancées nécessitent des abonnements payants, et le coût peut rapidement grimper pour les petites entreprises. De plus, la personnalisation des rapports et tableaux de bord est parfois limitée sans passer aux versions payantes. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Je suis passé à HubSpot CRM car il offre une solution plus complète avec des fonctionnalités intégrées de marketing, de vente et de service client, ce qui manquait dans Pipedrive. HubSpot m'a permis de centraliser mes besoins en un seul outil, avec une interface intuitive et de nombreuses options même en version gratuite Review Source RB Rian B. Technical Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Support work client insights." April 17, 2025 5.0 It allows for easier organization of client support histories, which in turn helps me respond faster and with more context to recurring IT problems. Pros The free plan of HubSpot CRM includes contact management and activity tracking features, which is useful for recording client interactions and following up on IT support requests. Cons Some more advanced options such as detailed reporting are available only on paid plans, which may be a bit overkill for a small business such as Artamara Digital Berkah. Review Source CW Clay W. Agency Owner Insurance Used the software for: 1-2 years ### "Nothing does better" July 11, 2025 5.0 Pros Super easy to create an account even if you’re new, adding old databases is just as simple. Like if someone was using Excel before, you can just import the contacts, map the columns and even make new ones later on. Cons Still can’t find anything I don’t like with this CRM, it’s free and open to use. You can import as many contacts as you want. Review Source CF Chris F. Consultant Furniture Used the software for: 1-2 years ### "Individual user for Sales " December 9, 2024 5.0 Excellent! I would recommend to any individual or company. Pros Great tools to keep track of lots of details. I have used to keep track of clients, prospects, and projects. Cons I do not have anything to add here. I have not had any issues. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Needed more detailed tracking on funnel. Monday.com did not offer at the time. Review Source MS Mike S. project manager Design Used the software for: 6-12 months ### "Hup Spot Works Well" March 22, 2025 4.0 Used this tool as a CRM to capture client correspondence as well as landing portal for web traffic. Pros Runs well in the background as an e-mail capture tool. Cons Have to login often. Does not seem to keep memory of primary device as logged in already. Review Source SM Safia M. Project Lead Marketing and Advertising Used the software for: 2+ years ### "Great for sales" May 14, 2025 5.0 Great experience with Hubspot CRM, it allows us to keep in contact with clients and build a sales funnel. Pros Great for email tracking with clients. Our agency uses it as a sales tool. Cons The project management tool has been quite useless and not accomodating to our needs. Review Source NW Nolan W. Head of US Sales Real Estate Used the software for: 1-2 years ### "Hubspot: Incredible Pipeline Management and Reporting" September 20, 2024 4.0 Overall it's a great CRM compared to many that I've used in the past. It's very intuitive and has many research and knowledge base articles for suggestions and their team has been great to work with. The integrations are simple to set up and we've created streamlined lead gen from our other systems. Pros Hubspot is much more streamlined and easier to navigate after some of the recent dashboard updates than it was in it's previous legacy view. Some of the best things about hubspot are it's tiled deal summary, it's customizable reports and dashboards, and the ability to easily assign tasks and tag other users in the interface and on contacts, tasks, deals, and leads. Cons The outbound prospecting sequences are not optimized for true sales professionals. You do not have a way to sort by opens, clicks, or emails on the sequences, and have no export feature to reenroll or tag these leads to dive down deeper. If I'm targeting 100+ contacts per sequence, I do not have the time to manually review who opened the email to call, or reenroll into a new campaign based on the success or failure of the last one. This would be an amazing feature once added to really make prospecting better integrated with Hubspot. Review Source MC Mélanie C. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Super CRM fluide simple et efficace" April 25, 2025 5.0 Pros Interface intuitive et facile à prendre en main Personnalisation des pipe de vente Automatisations efficaces pour les tâches répétitives Très bonnes fonctionnalités de suivi des mails et notifs Cons Les fonctionnalités avancées nécessitent des forfaits payants coûteux La personnalisation peut être limitée dans la version gratuite Review Source JB Jody B. Marketing et Events Marketing and Advertising Used the software for: 1-2 years ### "Meilleur CRM du marketing" May 25, 2025 4.0 Utilisation quotidienne pour la gestion des contacts et des prospects. Facile à prendre en main, mais quelques limites sur la personnalisation. Pros Interface simple, gratuit pour les fonctions de base. Suivi efficace du cycle de vie des contacts et automatisation bien intégrée. Cons Les options avancées sont payantes et assez chères. Manque de flexibilité pour personnaliser les pipelines et les rapports. Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Trying to stay on top of leads" May 28, 2025 4.0 Got into HubSpot mainly to stop losing track of deals. Getting lost in email threads or someone’s memory. Pros Setting up contacts and pipelines took longer than expected. Didn’t always make sense right away, but after a few tries, started clicking. Cons Now using it mostly to keep notes and see last interactions. Still ignoring half the features but it’s already making things less chaotic. Review Source KW Kayla W. Sales Rep Construction Used the software for: 2+ years ### "Wonderful Program- Best CRM!" January 23, 2025 5.0 Wonderful, I love using all the features to automate my outreach seamlessly. Pros Easy to use. Lots of features like templates, emails, and sequences. Giant video library. Cons Admin locks lots of features, which does make it cumbersome when we need specific features. Review Source AV Aaryaman V. Sales Planner Education Management Used the software for: Less than 6 months ### "Efficient CRM for Small to Mid-Sized Teams" October 17, 2024 4.0 HubSpot CRM is an excellent tool for small to medium-sized businesses, providing powerful features for sales and marketing alignment. Pros The user-friendly interface makes managing customer data and tracking interactions seamless. Cons Limited customization options for more complex workflows can be restrictive. Review Source SB Stephen B. CEO Financial Services Used the software for: Less than 6 months ### "Good CRM Priced right" December 3, 2024 4.0 Simple to navigate your leads ands accounts - can set up to do lists and also assigned tasks to others Pros simple to use - You can work remotely and its priced fairly Cons Does not have all the features of salesforce Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing HubSpot CRM thought the functionality was better for the money Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) cost of salesforce was too high - did not need everything they offered Review Source JM Jan M. Digital Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Hubspot: The CRM for everyone!" January 24, 2025 5.0 Pros Hubspot is the CRM for everyone! Comprehensive CRM tailored for companies of all sizes - medium-large organizations and enterprises. Cons It can feel a little clunky at times. There are a lot of annoying pop-up guides and tours that I wish could be disabled. Review Source VP Vik P. CSM Financial Services Used the software for: 1-2 years ### "Powerful tool with a challenging UX" February 20, 2025 3.0 Overall, Hubspot gets the job done and has some very powerful functionality. However, for the pricepoint it would be really amazing if their interface was more usable. Pros Once Hubspot has been set up, you can complete most needed CRM functions from their platform. The email plug in is great! Cons The user interface for Hubspot is not very user friendly, and can be hard to navigate. Review Source ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "Il est très complet, parfait pour la prospection" February 3, 2025 5.0 Il est très complet, parfait pour la prospection et simple pour les entreprises start-up. Pros J'aime le fait que vous puissiez connecter différentes pages Web comme LinkedIn, des webinaires, Microsoft Teams pour inclure des informations de prospection. Cons Cela n'inclut pas tout, vous devez acheter des packages plus cher pour inclure des éléments comme le marketing, etc. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce était trop pour ce que nous recherchions en tant qu'entreprise Review Source Talk to a Capterra advisor for free and get results within 15 minutes.