# Page 76 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 76 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 76 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1876-1900 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YD Yannick D. Marketing executive Information Technology and Services Used the software for: 1-2 years ### "Simple and easy to use, but still got some work" April 12, 2017 3.0 At our Organization Sales & Marketing are using HubSpot, and the integration between the CRM and the marketingapp is perfect. Our sales can instantly see the interactions with our website, mails, social,... So they can see what marketing has been doing with a specific contact and how to reach out to this specific contact. That's a very usefull feature to get that customer intimacy! We are using the CRM from the moment it launched. Every problem or bug that we encountered we reported to HubSpot. In a couple of weeks thos bugs were gone, so thats wonderfull! Today the tool is becoming more mature. It offers more functionalities and its getting easier to use and to monitor. The only problem with the app is the possibility to have double contacts very easily. The only primary key is the email and the domain. It would be helpfull if it would be possible to decide which field we want to use as the primary key when doing an import into the database... Pros integration marketing sales mobile app easy to use quick time-to-market Cons importing & exporting data only one primary key Review Source PH Paul H. Used the software for: ### "Effectively Measure Sales & Marketing Efforts To Increase Leads with Hubspot" March 2, 2017 5.0 At Docking Drawer, we offer in-drawer power outlets to both the consumer, specifier, and construction markets. This being an innovative product, one that's created an entirely new product category, we've struggled to accurately measure our sales and marketing efforts, especially through the rapid growth we've experienced in our first 2 years of business. Without the ability to calculate ROI for our on and offline advertising, it was impossible to identify the most effective strategies for our business. After trying several software products, we found our solution with Hubspot, whose CRM, marketing tools, and detailed reporting features not only solved this fundamental problem with measurement but whose platform has become an intricate part of our everyday sales and marketing efforts. With accurate data, we're able to better serve our customers. The knowledge of which inbound marketing strategies are most effective - and where, when and how visitors are converting on our website - allows us to strike the right balance between educational and sales content and improve the specification process. This, in turn, has resulted in higher conversion rates and an increase in leads. Pros - Hubspot platform is simple to use yet super powerful. Strong metrics everywhere you turn - Ads, Landing pages, etc. Hubspot employees - You know how most companies have that one rock star who customers love? Well, Hubspot seems to have a 100 rock stars at the company. Everyone is bright, helpful, and most of all is an advocate for your business. My implementation specialist made simple suggestions that have had a huge image on our business. If you ever need help, the Hubspot Academy is great for quick answers and support is fantastic for more detailed questions. Cons - If you asked me about my previous sales and marketing platform, I could give you a list of cons. With Hubspot, it's hard to find something that drives you crazy or limits your ability to the point that you would want to complain about. Review Source Shane M. Co-Founder & CEO Restaurants Used the software for: 1-2 years ### "Great Product" October 3, 2018 4.0 Love it! Big fan. Pros Great for sales process and makes it easy to dial out of the browser, record calls, and manage tasks (better than Salesforce) without charging extra. Cons Reporting is lacking and doesn't have the ability to do formulas within reports. They recently added cross-object reporting. Review Source VR Verified Reviewer Social Media Management and Marketing Expert Marketing and Advertising Used the software for: 2+ years ### "Hubspot" December 14, 2018 5.0 Pros I think it’s great for teams, if helps us all stay on track! Cons No cons, it’s a great tool to use for a small business or big business. Review Source MM Martin M. Business Development Manager Translation and Localization Used the software for: 6-12 months ### "Great CRM for your sales team" February 25, 2020 5.0 Going from a bespoke CRM to HubSpot was a huge improvement to the team and quality of life. Pros This CRM seamless combines all elements needed to run, track and report sales activities across your sales team. The built-in tracking for emails works well and does leave bad tracking links in email threads like other trackers I have used previously. Cons There was some functionality which wasn't optimised in regards to logging contacts in their parent and sub-companies. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We are a smaller outfit, which HubSpot fit perfectly. Review Source LM Lorenzo M. Sales Specialist Education Management Used the software for: 1-2 years ### "HubSpot CRM Review" June 29, 2021 5.0 I had a great time learning all the all the functions of this unique Software. Pros I find HubSpot very easy to learn and to explain to new employees. The interface is very user friendly and the Lead Management is what makes this Software Unique. Cons Integration with existing Businesses takes a While to be achieved but once it's completed it runs smoothly. Review Source Alexis B. Business Development Associate Human Resources Used the software for: 6-12 months ### "Amazing Assistance" November 13, 2018 5.0 Pros I love that it's user friendly and if you can't figure something out you have an infinite amount of resources from how-to videos to one pagers to the customer service chat, email or phone line. I never have an unanswered question. Cons For the reporting of meetings and calls, for some reason there's some crossed wires and our meetings and call numbers are a little different but it has to do with our internal programming with our calendar. Review Source VR Verified Reviewer Database Administrator/Analyst (SalesForce .com) Events Services Used the software for: I used a free trial ### "Nice alternative to more expensive CRM" November 14, 2018 5.0 Pros Seamlessly works with HubSpot Marketing module Flexible enough for a standard sales team requirements Easy to use Provides reporting functionality Relatively cheap Cons It's what I'd call a standard CRM, no bells and whistles. If your team needs a lot of automation and integration, I'd look into other options I listed Reports as a pro, but it's a con as well, due to its limitations. It's a relation database, but structure is more linear than more expensive CRMs, and its limiting when trying to capture information beyond standard objects. For a straightforward sales process , I'd give it a try,especially if your company already uses marketing module. If you are looking into 360 customer view and want to integrate financial system and other aspects - probably not the best fit Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Awesome CRM" November 3, 2022 5.0 It is an awesome CRM just a bit pricey, rather than that I did not find anything else I did not like while using it. Pros The CRM does everything it is supposed to, like lead management, pipeline and is easy to use. Cons The pricing - for my needs this CRM was too expensive. Switched from [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) Features Review Source BT Bhushan T. Marketing Communication Specialist Chemicals Used the software for: Less than 6 months ### "Easy to Understand and Use CRM" August 29, 2022 5.0 Best CRM for start-ups and small-mid level organizations with 50-300 employees Pros All online activities can manage in one place. Cons Easy to use, login, and interface navigations Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Easy to navigate, handle lead generation, social media, email at one CRM Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) for easy to use and manage all online jobs at one place and manage business Review Source VR Verified Reviewer Digital marketer Real Estate Used the software for: Less than 6 months ### "Hubspot: Detailed online knowledge base for customers." April 4, 2022 4.0 It has aided my team and me in developing a comprehensive online knowledge base for our consumers. Additionally, assist in the development of better relationships and the effective and efficient management of their channel so that nothing falls through the cracks. Pros It features a free edition that outperforms the majority of paid customer relationship management tools on the market. While Hubspot's subscription plans can be pricey, there are a few ways to build services to acquire what you need for a fair price. There are also a plethora of free tools available to anyone, whether or not they are utilizing the product. Cons Hubspot does not make it simple to understand what upgrading to the premium versions might cost for businesses that have evolved to a degree that free tools become no longer sufficient. They also do not extend live chat to those on the free plan. While on the free plan, access to several email tracking notifications per month is limited when compared to the starter plan. Review Source Rachel M. Senior Marketing Specialist Internet Used the software for: 1-2 years ### "Hubspot is the tops" June 9, 2017 5.0 Pros \- Social media ad tracking - Social monitoring - Marketing automation - Hubspot academy certifications - Calendar - Tasks Cons \- I'd like Hubspot to be able to recycle the way that Meet Edgar does. Hubspot is great, but that ability to recycle content would take it to the next level. Review Source VR Verified Reviewer Digital Content Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Best software for lead pursuit" August 14, 2019 5.0 Pros I've tried all (or most) of the leading marketing automation platforms. All of them seemed to lack one basic piece or another. The expectation was that Hubspot would be fairly similar to any other CRM/Marketing Automation software out there. This could not be further from the truth. Our main gap was with a true lead pursuit platform. Hubspot filled this gap by offering email marketing, integration with our texting function and even call recording, not to mention the ability for a sales person to call directly from their browser and make notes on the call. The workflow is easy to set up and track. Cons The price. Although it's well worth the price once you start seeing results, it's a steep buy-in. This is particularly true for larger organizations with big contact databases. Review Source Damien B. Founder Design Used the software for: Less than 6 months ### "Hubspot CRM is a great entry to managing your contacts" March 25, 2024 5.0 Pros It's very easy to get setup and started. No issues with adding new contacts to my database. Cons None so far. I've been able to manage the database quite easy. Alternatives considered [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Review Source MM Munavvar M. Founder Online Media Used the software for: I used a free trial ### "Powerful CRM for leads and Sales Management" October 2, 2023 5.0 I have started my website and also capturing leads for mass email shooting {interest based}, personalized emails. Pros Free and even paid plan is inexpensive compare to similar CRMs. And it has many other tools like sales management, bulk email etc. Cons Nothing to dislike but more new features and free tools are always welcome. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM It has many free tools. For me it's as AIO for Online Media Marketing. Review Source AM Andrew M. Audience Development Manager Publishing Used the software for: 6-12 months ### "Great Service, Always Improving, Amazing Customer Service" December 21, 2016 5.0 I have been using Hubspot for the last 6 months as part of a new role within my organization. Having never used the product before I was amazed how easy it was to complete the majority of the tasks within Hubspot. Hubspot has world class customer support. Any time I ran into a problem I couldn't solve on my own, their team was only a phone call away and they would do everything they could do solve my problem. In the rare instance, the representative wasn't able to immediately find a solution, they'd tell me they were on it and get back to me a few hours later with an answer. As a bonus, they're not only dedicated to helping you complete your task, but they're actually a pleasure to talk to. The Hubspot platform is easy to use, intuitive, and a powerful marketing tool. There is a lot of great functionality, but my personal favorite is the workflow tool. Here, I have been able to create a number of marketing automation and even A/B test treatments to see what works best in delivering my product to my clients. Plus, they just revamped the look of the workflows so they're even easier to use and look so good you could show them to a client and they'll go "Wow!" My only criticism of Hubspot is that at times the text editor has proved lacking. For instance, it will bold your text easily but won't always bold the accompanying bullets, to do that you have to go in and edit the code. Other minor annoyances include it indicating what size font you're using but not indicating in the same fashion in the drop down menu what font style you're using. Pros Workflows, ease of blog publication, UI, their support team Cons Text editor has some flaws. I've found the reporting tool lacking at times. Review Source Adam M. Account Manager Fund-Raising Used the software for: 6-12 months ### "Great software for a small company with a small budget" September 17, 2019 5.0 My experience has been great with HubSpot. The software is easy to manage, easy to learn and powerful. Pros I love the organization of contacts and flow of tasks. HubSpot makes it very easy to manage my contacts and easily see where deals are in my pipeline. Cons We use the free version so we are limited to only a few attachments within the software. The amount you get with the free version more than makes up for this! Reason for choosing HubSpot CRM I like the flow of the deals section. Review Source VR Verified Reviewer Sales Support and Marketing Manager Computer Software Used the software for: 2+ years ### "Great CRM and Marketing software" November 15, 2018 5.0 Pros new features, redesigned reports and improved social media tools Cons support is getting busier and takes a little longer to reply Review Source VR Verified Reviewer Manager Business Development Education Management Used the software for: 1-2 years ### "Best Tool for Business" May 24, 2019 5.0 Upon my experience HubSpot is one of the best tool to get more business by analyzing the buyer persona Pros The best thing about this software is We can picth any product according to the Buyers persona, Integration with other tools is easy. Also email notification is the one of the best thing which is available with Hub Spot where you can track when your prospect has opened the email How many times he has opened it which helps us in analyse the right time to call the prospect to check his interest. Also the certifications available are awesome which helps us in learn more about the sales strategies Cons Creating multiple contacts in the same name once we integrate the email with HubSpot Review Source Jack W. Dog Walker Consumer Services Used the software for: 1-2 years ### "Great Education!" July 22, 2019 4.0 Pros Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees. I have multiple certificates from HubSpot on various subjects and I learned a lot while earning them. This is a great software that goes beyond customer relation management. There are tools for just about everything, especially when developing a marketing strategy. Their customer service is incomparable and they are always there to help with whatever you might need and they get back to you FAST! Cons There is so much that you can do with HubSpot it can be hard to really understand it in full in a short amount of time. Review Source KP Karenny P. Servicio de atención al cliente Telecommunications Used the software for: 6-12 months ### "My personal agenda, but now taken to the digital field" February 25, 2018 5.0 Pros Hubspot CRM, is sensational, I started using it recently and without a doubt it has become my best ally. I can have my information stored by companies and those who work in them, including telephone numbers, emails, schedule meetings, call calls or track emails. The best you can have in its functions, is the extension you can have with Google Chrome because it lets you know if they saw your emails sent you see the news and others. It is gratifying to be aware of what happens in a single application. Cons Really, HubSpot works perfectly for me, when I get emails from tasks with my reminder, the only thing that can have failures when working in a group is that it takes time to update all the information as we are a large group working on the same tool However, it is accessible and functional for all who use it. Review Source Julie N. Development Director Internet Used the software for: Less than 6 months ### "So far, so good" February 14, 2018 5.0 Being able to track emails, track communications between clients, find logins all in once place and the import we had from highrise to this was also super helpful. Pros Recently we've started using Hubspot CRM for our team. We were having difficulties finding a CRM that worked well for both Project Management and Sales teams working together and Hubspot seemed like a natural transition. So far, we've found it to be quite beneficial. I really like looking at the tasks and seeing what the team is up to as a whole as they put what projects are in progress, on hold, etc. Cons What I like least is not being able to put an attachment with a task. I find that is something that really needs to be improved upon. Also, tasks only open up in a small tab to the side, it would be nice to be able to open it similarly to notes. Review Source VR Verified Reviewer SDR Security and Investigations Used the software for: 1-2 years ### "Please get this for your team" July 12, 2022 4.0 We are switching Pros the ease of use and how I can organize my day Cons not as robust as I would hope, the face can look a little messy and it can not do what salesforce does Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Hubspot" October 2, 2018 5.0 I really enjoy working with HubSpot as it is very simple to use and let me keep my things organized and easy to follow. So I don´t get lost on my day to day. Pros Hubspot allows me to record my calls to places that are allowed to record, so I don´t need to worry about breaching any laws by recording in places where it is not allowed. Cons Sometimes a company is not synced correctly, so instead of having all my contacts under one company I have many different companies. Review Source Charlotte H. co-founder Staffing and Recruiting Used the software for: 6-12 months ### "The Apple of CRM's" December 18, 2019 5.0 I've used a few different CRM's during my career and Hubspot if far superior due to the ease of use. Pros Ease of use, UX, customer support, functionality. Cons Nothing - it's the best on the market especially for small- medium sized businesses in my opinion. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot CRM Design Review Source Talk to a Capterra advisor for free and get results within 15 minutes.