# Page 77 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 77 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 77 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1901-1925 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Market President Banking Used the software for: Less than 6 months ### "Hubspot a good CRM Option" May 17, 2019 5.0 The Software has performed as expected. Pros "Out of the box," the software was very easy to use and easy to customize. It also works with many applications through Zapier and / or automate.io. Hubspot CRM also works seamlessly with HubSpot Marketing. Cons Hubspot is missing some of the customizable features that are becoming more available, such as customizable Objects, and the ability to hide fields based on the user. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing HubSpot CRM For the Price and functionality HubSpot made sense. We are looking to implement the HubSpot Marketing to further enhance our use of HubSpot CRM. Review Source Francisco S. Founder & development lead Computer Software Used the software for: 6-12 months ### "All we needed for the right price" July 20, 2018 5.0 Pros After trying almost 10 CRMS we decided to stay with Hubspot CRM. I think it provides the best value for your money as it scales functionalities properly. Cons As our company grows more functionalities are needed. I think, just as with any other application, the price for the next level (usually something called PRO) is really expensive. It's not really a CON but something to have in mind. Nevertheless, the pricing is spot on. Review Source Marine B. AE Telecommunications Used the software for: 1-2 years ### "Love it ! so simple and user friendly" November 4, 2021 5.0 Pros Simple, user friendly, helps you manage leads for A to Z ( creation to closing and account management) Cons Has a lot of bricks, have to pay more for each brick. Review Source GL Greg L. President Marketing and Advertising Used the software for: 1-2 years ### "The Easiest-to-use CRM Also Pack Lots of Punch" March 2, 2017 5.0 We've been a HubSpot partner for 6 years, and started using the HS CRM 18 months ago. I don't know what we did without it! For us it's almost purely a PRM (Prospect Relationship Management) tool, because that's what we use it for. There's almost no burden involved in using it, nothing but keeping in mind the features that allow us to all keep current on each prospect's context. I would heartily recommend it to anyone who knows they could improve with a tool that isn't a burden or a huge financial commitment. And HubSpot keeps improving the product based on user input. I couldn't be happier with it! Pros Very easy to use, intuitive, easy to learn, provides all the basics anyone could want out of the box. You start to benefit day 1, without any customization or expensive consulting setup or support. Cons May be limited in certain situations, like sharing an opportunity with competing distributors, or integrating to ERP systems when that's really critical as part of forecasting process. Review Source AF Alexander F. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Great tool for Customer Success where we can track customer progress." January 14, 2020 5.0 Hubspot is a great tool for Customer Success, where we can track sales progress from customers, and record contact data quickly and intuitively. Its usability is very good and makes it easy to locate information. Pros • Assists in increasing traffic, generating many leads, as well as many sales leads. • Allows you to create the activities kanban in the tool itself. • Helps the Customer Success team identify relevant customer information and track data and calls made within the tool. • Helps in team organization and decision making. • Interface is extremely intuitive. • Contains tools that assist in conversion, result analysis. Cons • Duplicates contact and company information greatly, leading to the need to always review and rearrange. • The tool does not have good usability on mobile phones. • Sometimes information appears to be misconfigured for no apparent reason. • Creating filters and extracting information in spreadsheets is not easy. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive has a high cost and few tools compared to Hubspot. Review Source AM Alex M. Director of Marketing Financial Services Used the software for: 2+ years ### "It's seriously the best. " October 2, 2018 5.0 Pros We were able to consolidate 5 other systems into one when we switched to Hubspot. Our company was using an email marketing software, social scheduling software, wordpress for landing pages & blogging, a form software, and an SEO software. It has been a total game-changer to have everything consolidated into one platform. Another bonus is Hubspot Academy. This has been an excellent resources to my team. Each time a new person starts we make them go through various training modules. Cons There have only been very minor pieces of functionality that Hubspot cannot do. But I remember posting something about adding campaign reporting to the developer forum, and a few months later it was added! Review Source PS Patrik S. Sales manager Accounting Used the software for: 1-2 years ### "Easy lead tracking" September 21, 2022 4.0 Very pleased with Hubspot, once I got in to all settings/filters. Pros Easy to keep track of my team and all the leads. I´m using filters and saved filters to get a quick view of each persons status and leads as well as the teams overall status. Cons A bit tricky to get started with all the filters, options are more or less endless. Review Source Katie C. Inside Sales Team Lead Computer Software Used the software for: 1-2 years ### "Fantastic CRM" July 7, 2017 5.0 Pros Support is wonderful, and having a CRM that is seamlessly integrated into Marketing (we use HubSpot) is a lifesaver, a timesaver, and a dealsaver! Cons Sometimes it is a bit too automated, and I would like to have the option to direct some associations by hand (like emails). Review Source DP Donald P. Broker Real Estate Used the software for: Less than 6 months ### "Good marketing CRM" January 30, 2024 5.0 Pros Email campaigns make this CRM good for marketing companies. Cons Not specific to my real estate industry. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source VR Verified Reviewer Marketing Executive Information Technology and Services Used the software for: Less than 6 months ### "An excellent and easy-to-use software" August 23, 2021 5.0 Hubspot is excellent and easy-to-use software. This CRM software has helped our team to manage CRM activities efficiently. This software enables our team to track all client activities, which helps serve our customers. Hubspot has automated many small activities that help to serve more customers with less time and energy. Pros Excellent and easy-to-use software to manage all CRM activities Cons Price is relatively higher as compared to other software in the market. Review Source VR Verified Reviewer Business development Executive Office Used the software for: 2+ years ### "Inexpensive CRM tool" November 9, 2021 4.0 Great CRM tool Pros Gets customer details in an organized manner Cons The paid plan not cost friendly and some features could be added to the free Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM It's easy to use and integrate with other softwares Review Source Denny B. Email marketer Computer Software Used the software for: 6-12 months ### "Good CRM, email is meh" May 12, 2020 4.0 Good CRM that's easy to use and learn more about. Would recommend! Pros The CSM is easy to work with, very fast and helps the whole company work together. The automation is also extremely extensieve. Cons The emailing in hubspot isn't great. They originally had a method where you'd have to store the HTML'S at one place and edit the e-mails in another using modules, quite inefficiënt. They have a drag and drop in beta but its also still lacking Review Source DB Daniel B. Associate Marketing Manager Media Production Used the software for: 2+ years ### "Room for improvement, which HubSpot does continuously" May 5, 2018 5.0 Pros Personalization capabilities are up there with the best of them, letting you see exactly what you want to see about any given contact. Custom fields let you customize even further, as do custom dashboards and views. The HubSpot CRM is all about giving you and your sales team flexibility and insights. Cons Difficult to get the views you want by company, which is crucial with the rise of account-based marketing. There are workarounds and the add-ons help, but this should be part of the basic package. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Would be a great tool if it worked the way it is meant to. " April 29, 2019 2.0 At first it was great, really happy with the product, then realised we had been missing leads on and off for around 12 months. Reached out to Hubspot for help, but found out no help if you are on the free CRM. Developers at my end tried to fix and managed to set up a fall back alert for me so I can still collect the leads, but most of the time leads are not collected via Hubspot so tracking does not work and I have to manually enter the new leads. Disappointed that this is the downfall of this product, and sorry to have to leave because no-one from Hubspot can assist to fix this. Pros I like the ease of use and the way I can segment clients. Cons The form collection works only about 30% of the time so I have to manually add leads, so leads are not tracked and sometimes they are missed. Review Source Raphaël C. Growth Lead APAC Telecommunications Used the software for: 2+ years ### "Good CRM" September 24, 2018 5.0 Pros Good CRM, free plan is quite generous, well designed UI. Cons Paid plan are not the cheapest and can become expensive. Review Source EM EVAN M. Licensed Agent Insurance Used the software for: 2+ years ### "Best Bang for the Buck Hands Down" January 26, 2021 5.0 Pros HubsSpot CRM keeps me focused on the right priorities to succeed. Cons I do a lot of texting and HubSpot does not track sms and text messages Reason for choosing HubSpot CRM Best Bang for the Buck, Highly customizable highly integratable, great product Review Source LH Luiz H. marketer Management Consulting Used the software for: 6-12 months ### "a good crm, with all kinds of integration" May 11, 2022 5.0 Pros You can integrate with any other tool with the greatest ease, plus the CRM is very versatile Cons It is the most expensive version of all intermediate CRMs, if you have a very large team it will not be worth working with this tool. Review Source Connor B. Account Strategist Marketing and Advertising Used the software for: 6-12 months ### "Great CRM For An Agency" November 2, 2018 5.0 Pros The software offers many features and allows for great marketing tactics that produce results. HubSpot makes it easy to create a funnel and to develop strategies to nurse relationships with clients. Cons Creating a funnel and process for your clients can be confusing or tricky to nail down. I would recommend taking advantage of the courses offered to learn all you can before spending a lot of time developing a funnel. Review Source VR Verified Reviewer Senior Manager Business Development Marketing and Advertising Used the software for: 1-2 years ### "Perfectly Adequate" October 2, 2018 5.0 Overall HubSpot is perfectly adequate for what I need it for! Pros It is very basic and straightforward. Does exactly what it needs to do. Cons There are some glitches. We have it linked with Proposify which is our agreement system, and it doesn't do the best job integrating the two. Review Source Matthew D. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive, all-inclusive, and easy to use" December 7, 2018 5.0 This has become a great tool for our organization. We're small enough that there are just a couple CSRs and salespeople trained on this software and they'r able to integrate any new hires in a couple hours. Layout is simple, crisp, and MOST IMPORTANTLY: intuitive. That's huge for me and our team. Pros It takes every element of conversation with a contact/lead/company/account and gives both the option to collate all communication - phone calls, emails, etc. - in one stream so any salesperson or CSR in our company can find that contact and catch up on ALL communication with them instantly. Communication can also be segmented by type with the click of a button. Cons The only thing so far is difficulty transitioning to their layout and account management terms as they differ from our former systems - Salesforce and Infusionsoft. Review Source Emily C. Inbound Marketing Executive Used the software for: 1-2 years ### "The HubSpot CRM is the perfect tool for tracking leads and nurturing them through to customers." November 14, 2017 4.0 Pros Easy to use Helps to keep contact information all in one, accessible place Contact record is great to see the past interactions the contact has had with you Cons Missing a few helpful integrations Sequences tool could be improved Add-ons could be improved Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 2+ years ### "Fantastic customer support" April 3, 2019 4.0 Solved client management - and marketing automation. This is a great tool that my company uses and basically the lifeline of our business. Pros I honestly can say hands down that this company has the best customer support there is out there. You will not be disappointed - any questions you have are promptly answered and resolved as quick as possible. happy customer right here! Cons The flexibility within the software - is hard to customize based on your audience and triggers/actions they take. Review Source VR Verified Reviewer Business Developer Information Technology and Services Used the software for: Less than 6 months ### "Customer Satisfaction" October 26, 2022 5.0 the only CRM any business should have, i really highly recommend it.....easy to use, more features than i thought and good customer services! Pros I really like every thing about Hubspot from User interface (UI) and user experience (UX) not forgeting integration and customer database! Cons been having abit of challenges with Gmail integration but still works for me at the moment. Review Source DM Debarati M. Senior Content Marketing Specialist Computer Software Used the software for: 2+ years ### "Efficient marketing software" July 26, 2019 5.0 Fantastic software with the right mix for both sales and marketing team Pros Workflows are easy to do and maintain Project management is very easily done among the entire marketing team Cool dashboards to analyse and understand the data Automation at its best See everything you need about a contact in one place Cons Limitted features in the free version. You need to purchase a bandwidth for contacts and more. Reason for choosing HubSpot CRM Effective tool for the entire sales and marketing team, available in a reasonable price. Review Source VR Verified Reviewer General Director Facilities Services Used the software for: 1-2 years ### "Best Free CRM" June 30, 2022 4.0 Pros It is the most powerful solution we have found for free. Cons Not all features are available in the free version. 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