# Page 8 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 8 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 176-200 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Elena S. Marketing Manager Biotechnology Used the software for: 6-12 months ### "Il est très complet, parfait pour la prospection" February 3, 2025 5.0 Il est très complet, parfait pour la prospection et simple pour les entreprises start-up. Pros J'aime le fait que vous puissiez connecter différentes pages Web comme LinkedIn, des webinaires, Microsoft Teams pour inclure des informations de prospection. Cons Cela n'inclut pas tout, vous devez acheter des packages plus cher pour inclure des éléments comme le marketing, etc. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce était trop pour ce que nous recherchions en tant qu'entreprise Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: 6-12 months ### "HubSpot CRM " April 15, 2025 4.0 Pros I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration. All this assist good connections ensure better workflow. Cons HubSpot is better tool offering services affordable subscriptions costs and it one in all tool therefore saves on costs. Review Source BK Bea K. Digital innovation Manager Information Technology and Services Used the software for: 1-2 years ### "Optimal solution for client management" November 30, 2024 4.0 Very positive. I can get all the information about my clients in one place and I can track all interactions over time. Pros User friendly. Easy to learn and incorporate to your daily tasks. Love that the clients can schedule calls in my calendar without contacting me and I get the notification on my phone. Cons I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development. Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Hubspot free version has more features than Highlevel smaller plan. Although the automation features of Highlevel where really useful Review Source EH Erin H. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Highly customisable lead nurturing tool" May 3, 2025 5.0 Pros The magnitude of customisations available for businesses when it comes to automating lead nurturing processes is amazing. The devs have covered so much! It's also given us great clarity over how our leads are interacting with our business, helping us to stay on top of nurturing. The support is great too - I get replies almost immediately when I contact the team through the Support inbox. Cons It can get a little complex at times, but I'm generally able to find what I need to in online articles or reaching out to support. Review Source CG Chiara G. Marketing and communication Health, Wellness and Fitness Used the software for: 1-2 years ### "The potential is huge" April 17, 2025 3.0 My overall experience has mixed feelings. On one hand I really like the ease of use but on the other hand there are so many thi ga that don't work in the creation of email and landing pages and lists creations. Pros Ease of use and integrations with many many tools Cons Impossibility to easy access the the backend Review Source SE Sean E. Client Services Manager Hospital & Health Care Used the software for: 1-2 years ### "Hubspot Review" April 10, 2025 4.0 Pros HubSpot has excellent features for managing leads and data. You are able to integrate other software very easily. They have an excellent customer support team. Cons Data duplication and somewhat high costing. Review Source RF Robert F. Sales Representative Food & Beverages Used the software for: 1-2 years ### "This a good free product " April 27, 2025 5.0 We use this CRM by HubSpot alongside our sales products for prospecting to keep all the information that we collect through different channels. Pros It's easy to track our leads and clients, set events and appointments without losing precious time typing everything one by one. Cons With its freemium plan, we are limited in several functionalities like customization fields or integration with our marketing tools. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "A robust CRM system that has significantly enhanced our complex and highly technical environment with precision and efficient communication " September 9, 2024 5.0 HubSpot CRM has provided us with a significant edge. Investing in this CRM has not only streamlined our project management but also improved our customers communication and sales processes. Adopting HubSpot CRM has also enabled us to make more data driven decision and ultimately reformed our operational efficiency . Better client relations has led to the growth of our organisation. We will continue partnering with HubSpot CRM for our firm to continue succeeding in this digital era. Pros Integrating HubSpot CRM into our workspace systems and tools was a paramount resolution. We have reaped so many benefits since day one of deployment. The comprehensive project management tools incorporated in HubSpot enable us to navigate through the numerous stages of project execution. It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time. Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the entire team. We highly appreciate the powerful marketing automation tools. They enable us to create result oriented marketing campaigns and follow leads from these campaigns. It is also easy to now keep clients informed about new products. The sales cycle has therefore smoothened and become more efficient providing our sales team with accurate insights of prospects. The reports on sales performance and customer engagements enable us to strategically plan and address business issues. HubSpot CRM has enabled us to build on our creativity to our own advantages. We have fully polished and customized our dashboard to only display our metrics and KPIs. This provide us with a wide vie if our performance on realtime Cons HubSpot CRM stands out from the rest of systems. It seamlessly integrates with our design tools and project management tools enabling us to create a more unified workflow that has eliminated manual data entry. Also we have b en able to scale it and add features to operate our complex environment. Review Source JS Jon S. Sales Manager Telecommunications Used the software for: 6-12 months ### "My favorit CRM " April 21, 2025 5.0 Pros I use this CRM a lot for different purposes. It offers me a clear and customizable space to visualize and manage our client data Cons I'm not that bad but it's very hard for me to connect it to new tools whether reporting or other kinds Review Source JP James P. Technical Director Marketing and Advertising Used the software for: 1-2 years ### "King of CTMs for a Reason" September 7, 2024 5.0 Overwhelmingly positive. Every client I have implemented HubSpot for has been very happy with the results and we’re able to see results as early as the first month of usage. Pros The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold! Cons It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this. Review Source MG Mike G. Project Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot - Good Sales and Comms Tool but Limited for Small Businesses" October 22, 2024 3.0 Pros Its centralised communication and sales journey tools Cons It's constantly changing without notification and seemingly aimed at large businesses, leaving small businesses with a disjointed experience and support. Review Source RS Ryan S. Director Sports Used the software for: 1-2 years ### "Best CRM for all. Easy and FREE too." September 10, 2024 5.0 Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job. Pros It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes. Cons Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing HubSpot CRM Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice. Review Source EB Eric B. Agent, Principle Insurance Used the software for: 1-2 years ### "Elevates your business to the next level" December 25, 2024 4.0 CRM is the gold standard for marketing a client list or prospect database. The integration with third party softwares make this CRM a cruicial tool to online businesses and campaigns. Pros Powerful CRM that was designed for marketing as the focus. The customer is really prioritized in this CRM helping you to build strong relationships and close sales. Cons The price gets higher as you scale. Can be expensive for small businesses that work in smaller markets. Alternatives considered [Flowlu](https://www.capterra.com/p/166656/FLowlu/) Reason for choosing HubSpot CRM Easily customize the workflows and automations. Review Source DS Damon S. Director Marketing and Advertising Used the software for: 6-12 months ### "HubSpot is the go-to CRM for simplicity and for all the bells and whistles" September 5, 2024 5.0 HubSpot CRM is very quick to get set up and an essential toolkit for anyone managing clients, activity, pipelines, sales etc. Pros The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records. Cons Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing HubSpot CRM A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot Review Source GF Gareth F. Managing Director Package/Freight Delivery Used the software for: 6-12 months ### "Crappy company. Be careful..." December 15, 2024 1.0 At first we were excited.. but it turns out they are just another greedy company and don't do anything to help when they are wrong. Disappointing. Pros It is a solid CRM. Tracking interactions with potential customers is great. Cons You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo). Also, they removed features that we had been using since we started, without notice, and without a reduction in cost! Beware! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I wanted to track interactions with customers prior to them signing up. Review Source KDD Kent Dominic D. Outreach Director Information Technology and Services Used the software for: 1-2 years ### "Integration of your favorite software on HubSpot. " January 29, 2025 4.0 Experience is great for you can integrate RingCentral, LinkedIn, WhatsApp and so much more. Pros What I like the most is the integration of other software. Cons The GUI could be better for a greater user interface. Review Source CP Carly P. Accounts Administrator Automotive Used the software for: 1-2 years ### "HubSpot CRM" November 30, 2024 5.0 HubSpot CRM is an exceptional CRM software as is cost effective and easy to use. While using other HubSpot apps is integrating seamless with them saving time so you can focus on customer relationships. Pros The mail reason for choosing HubSpot is the customizability, you can choose what data is needed and be shown in the dashboard. The automation is another great feature that HubSpot CRM offers as it can boost the productivity for the whole team. Cons While free tier can help every business, for more functionalities the cost can increase rapidly. Review Source AD Aaron D. V.P. of Sales Marketing and Advertising Used the software for: Less than 6 months ### "Simple Yet Effective" March 6, 2025 5.0 We switched over to HubSpot from Salesforce and it was a great decision. We've been able to onboard our BDRs with ease, integrate with our dialer software, keep track of leads, pipeline stages, deals, and other important KPIs. Pros Useful features, user-friendly platform, great integration options, good customer support. Cons Nothing at this time. HubSpot has been great and continues to impress. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Easier to use, more user-friendly, great integrations included. Review Source RD Richard D. Operations Manager Construction Used the software for: 2+ years ### "HubSpot hits the spot!" November 18, 2024 4.0 It has been a positive experience overall. The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice. Automated email reminders for tasks associated with customers and deals is also quite useful for our team. Pros Makes it easy to keep track of open proposal and communication history with each client. Cons It is bad about logging users out on the web app and the outlook extension. Some days have to login multiple times. Gets frustrating Review Source AT Allie T. Talent Acquisition Specialist Staffing and Recruiting Used the software for: 2+ years ### "I am thankful my company uses Hubspot!" December 3, 2024 5.0 I use it every day for work and it's one of the better CRM systems I have used in my career. It's very simple and easy to navigate and has been pretty easy to train other team members in! I am thankful my company uses Hubspot. Pros It is super user friendly and has a lot of awesome customizable features. Cons I wish there was a more robust email template customization opportunity. Felt kind of limited on font and styles Review Source DW Dave W. Head of Professional Services Information Technology and Services Used the software for: 1-2 years ### "Easy user interface with fantastic workflows and integrations available." December 4, 2024 5.0 Pros Easy user interface with fantastic workflows and integrations available. Also easy to track client activities with simple to use task management. Cons There were some challenges around the cost of some additional features between the license models, where the flexibility to enable some were not allowed, but overall, it did not detriment our use of the platform. Review Source SH Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Hubspot CRM is a landmark for maintaining strong customer relationships." September 17, 2024 5.0 We have excelled so well in customer engagement since Hubspot CRM. It has been a incredible journey working with Hubspot CRM which has helped us keep our customers relationship stronger at all times. With Hubspot CRM, managing our customers data, information and interactions has been so effortless and efficient. Pros Hubspot CRM has task automations so we no longer have to waste much of our time and energy attending to the repetitive and tedious tasks. It has outstanding communication tools which keep us connected with our customers easily. Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships. Cons It has been a smooth ride with Hubspot CRM and it has nothing to be disliked. Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Decent, but costs are creeping up" October 14, 2024 4.0 We use Hubspot primarily for lead intake and deal flow. It's relatively good at segmenting customers and running engagement/re-engagement campaigns. We rely heavily on the Sequences feature in particular Pros Hubspot is easy to get started with, and a very full featured platform. It does basically everything under the sun, though I don't think it is necessarily best in class for anything. It feels optimized for small businesses with relatively basic needs. Cons The pricing appears very reasonable at first, but over the years they've added so many gated features that it turns out to be much more expensive than it seems. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Hubspot ended up being significantly cheaper than Salesforce Review Source JJ Jonathan J. CXO Computer Software Used the software for: 1-2 years ### "Hubspot is the Best" January 8, 2025 5.0 We moved from Salesforce to Hubspot and it was a breath of fresh air. The sleek design and setup and the ease of use had our company at almost 90% utilization. Pros The ease of use and how everything could be done in the platform Cons I cant think of anything that I didnt like. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The cost of the product, as well as the features. Review Source AW Adrian W. Fleet Operative Automotive Used the software for: 1-2 years ### "HubSpot CRM" November 28, 2024 5.0 HubSpot CRM is a great tool, is user friendly and versatile witch help our business manage our customer relationships efficiently. Pros HubSpot CRM has intuitive interface witch make it very easy to use, even for the non-techie colleagues. Another feature we like is the automations that can be done and its integration with the other HubSpot services. Cons We did not encounter things we like less that are worth mentioning here. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.