# Page 81 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 81 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 81 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2001-2025 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BJ Bruce J. Owner Consumer Services Used the software for: 2+ years ### "Great Sales Lead gatherer" May 5, 2022 5.0 Pros For providing sales leads.. The form of gathering it through a link on the company website. Cons It would be nice if it would have a link under the address to see it on a map. Review Source CM Camilla M. UK Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "HubSpot and Marketplaces" June 17, 2019 4.0 Using HubSpot has empowered my team to unlock a level of ROI data that was previously impossible and to streamline our efforts to what is really moving the dial. Pros The best thing about HubSpot is having Sales & Marketing fully aligned. Our whole business now understands the impact the marketing team is having on our key goals. The reporting function is particularly useful, giving us the ability to cross-reference different data sets in reports which previously would have taken days to complete. Cons HubSpot is not geared up for supporting Marketplace business models, in which there are 2 customers for every deal. We have not found any way around this. Importing our historic data was a nightmare and we did not receive very effective support. The email building feature could be slightly more flexible. Review Source RD Richard D. Manager E-Learning Used the software for: 6-12 months ### "Brilliant CRM software" July 14, 2022 5.0 Excellent, Hubspot is now our go-to CRM. Pros Began using Hubspot because it integrates well with our sales process. From initial live chat to sales tracking. Hubspot ticks all the boxes for us. Outlook integration is a massive bonus for us. Cons Some elements are difficult to figure out initially, although there are plenty of guide available on the web, so not a big issue. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Free model, with the ability to upgrade as necessary. Review Source Nicolas F. Spécialiste Inbound Marketing Computer Software Used the software for: 6-12 months ### "A CRM with Great Marketing and Sales Tool" November 13, 2018 5.0 Pros \- Very complete software with endless possibilities - Adaptable to any kind of businesses - Latest Marketing tools - Precise and helpful analytics - Perfect to manage sales and pipeline Cons \- Because there is a lot of functionnalities, this CRM is a little heavy to use at the beginning. There is a lot of things to learn and it's not always easy for trainees. However, it's worth it. Review Source ÁV Álvaro V. Head of Sales Education Management Used the software for: 2+ years ### "Great CRM, really EASY to use and super useful." June 18, 2020 5.0 I have a large amount of leads though inbound marketing campaigns and Hubspot helps me a lot saving time and managing every single thing. Pros Easy to use and manage leads. Intuitive flow through the CRM. Cons Price I would like it to be more flexible editing properties. Alternatives considered [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Recommendations from colleagues Review Source Ellie Alaisha S. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Does exactly what i needed!" May 3, 2023 4.0 Pros I liked being able to track my leads in a clear and functional way. It made it easier for me to see where i was at and to see what customers i needed to follow up with. I like that i can change the progress of each lead so that i can see where i am up to at one glance Cons Nothing at current that i feel needs to be improved Review Source VR Verified Reviewer manag Construction Used the software for: 1-2 years ### "app is ease with crm" February 12, 2023 5.0 Pros this app is very ease to make spicial analysis in sales field Cons no faced any issue with this app through use it Review Source FD Francois D. CEO Financial Services Used the software for: 2+ years ### "Good product but I am sick of their time consuming negotiations" January 17, 2023 4.0 I had to send them a call recording to prove that the sales had lied to me about pricing and features Pros It is easy to use. Good UX overhall and no need for training. Cons It is extremely costly and their sales team is only dedicated to charging you the higher fee possible with Shady techniques. Review Source Megan G. Founder Marketing and Advertising Used the software for: 1-2 years ### "A great way to stay organized, even for very small businesses" August 10, 2019 5.0 I've had a positive overall experience and would definitely recommend this! Pros It's incredibly user-friendly and makes sense for businesses of all sizes. I love that the free version still gives you access to so many features in the platform. It's been a huge time-saver for my business and helps me stay efficient and productive. Cons Because it's capable of so much, even with the free version, you can sometimes lose track of what you're doing. But it's not bad, and this is seriously the only drawback I can think of. I'm very happy with Hubspot. Reason for choosing HubSpot CRM The free version was already so robust. Review Source VR Verified Reviewer Director of Sales Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy to Use" June 9, 2020 5.0 My experience with Hubspot's CRM has been good. It covers all of my current needs and is really easy to navigate. Pros Hubspot is extremely easy to use and visually see all of your leads, companies, and sales activity in one location. It quickly captures all pertinent information. Cons I don't think that any features are truly missing. As to what they could add would be some predictive analytics and reminders. Review Source ramesh R. Senior Project Manager Oil & Energy Used the software for: I used a free trial ### "Complete and free CRM software for the business needs of small to medium sized companies" March 18, 2019 5.0 For small to medium sized companies, HubSpot is a must to try free CRM. After trial period and testing efficacy for your own case one can easily note that it is highly advantageous CRM for sales force and companies. Pros It is helpful in neatly organising useful information including contact details of all my stake holders. You can easily record the deal details and focus or control the useful segments. It facilitates email integration, phone number integration, drag and drop communicators and many more attractive features.It is free and available to all. In paid versions you get a plethora of features such as email marketing and analytics. Cons Most attractive features useful for big companies such as Analytics and email marketing are available with the paid version only. Review Source John V. Owner Photography Used the software for: 2+ years ### "Flexible, Free and Powerful" July 25, 2019 4.0 Can't recommend this highly enough. The free model may work for a long time for you or you may want to upgrade as you start to see the power of a CRM or looking for inbound marketing support. Pros I was amazed with how much it did on the freemium model. I liked that they kept improving it..never saw the need to go to the next level for our basic needs. Cons Some constraints on customizing fields but understandable with the freemium model. Reason for choosing HubSpot CRM Features and price. Review Source JW Jennifer W. Marketing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "HubSpot keeping things moving for The Monroe Institute" May 22, 2019 4.0 We are now able to have better visibility into our customer information. We can pull data on demographics, return rate, and the sales cycle. Also, we are able to review our campaign effectiveness and adjust as needed. We also no longer send shotgun blast emails, we target them using customer intel and nurture them with meaningful content. Pros The ability to segment my customers to create profiles and do targeted marketing and nurturing campaigns. Cons Limited reporting. I have talked with support about this and they're working on it. Review Source DB Damola B. Managing Director Internet Used the software for: I used a free trial ### "Automate Interactions" October 6, 2020 5.0 We felt it was great in terms of features and capabilities, but difficult to master and sometimes, understand. It felt like there was too much going on with the offerings. Pros Its pretty simple. I and my team were able to automate several interactions with users, assign responsible support staff to users and track our interactions with them. This made the software so useful to use. We also love the free-to-use-for-life features on the software. Cons To be honest, the learning curve to master the software felt daunting. We also did not see the value of the heavy subscription fee at the time. So, we moved forward to other software options. We also felt the suite and architecture of solutions offered by Hubspot were pretty complex at the time. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM We thought Hubspot had a more reliable brand name. Review Source VR Verified Reviewer Project Manager User Experience Used the software for: 1-2 years ### "Perfect free version for small and simple businesses" April 10, 2018 5.0 Pros Ease of use is very comfortable. The free version is way enough for simple organizations. Intuitive interface Cons I think the design of the interface could be improved. Very similar to Nutshell. Can be confusing sometimes Review Source BM Blazine M. Development Director Non-Profit Organization Management Used the software for: 6-12 months ### "HubSpot a Great CRM Solution: Even the free version!" April 16, 2020 5.0 HubSpot has enabled us to dive right into a CRM and use it as needed from the time we imported our contacts. The ease of use and user-friendly platform is so simple to navigate even our non-tech friendly people have no problem. Pros HubSpot, even in its' no cost version, serves an invaluable purpose for organizations seeking a CRM solution that is done right from the start. HubSpot's standard is all that's required with options for enhanced capabilities throughout business operations in one place. I've worked with many different CRM's and it seems you get started in a platform to find you need something else. It would be rare to find that here. Cons We've had no problems to date other than considering when we may be ready to upgrade for enhanced features - none of which were related to the basic CRM though. Review Source The Center for V. Think Tank Higher Education Used the software for: 1-2 years ### "HubSpot CRM is Great" May 10, 2016 5.0 We've been using HubSpot for nearly 3 years now and it has allowed us to bring all of our marketing into one place (email, social media, blogging, etc) and we were able to discontinue many other software. It also allows for integration with many other apps. The analytics are good and we use it weekly to monitor our reach. We are a non-profit with about 6,500 "clients" for our work. Pros The best feature is the integration with other apps. This feature allows the opportunity for so much more exposure to potential clients. Cons I said the analytics was good, but it could be great. We are a data-driven non-profit so for some of our reports we still have to use a combination of Google and HubSpot. Review Source VR Verified Reviewer Communications Manager Marketing and Advertising Used the software for: 6-12 months ### "HubSpot CRM" October 18, 2018 4.0 I've used it when I was doing the marketing campaign. When I needed to select contact that I've already send the message and reminder to who I need to send it again. Pros I like that all of my contact and private information are listed in one place. You can add some comments and highlight important things. Cons There is a lot of thing that you need to know before using the HubSpot and it took me a long time to learn. Review Source KF Katie F. Digital Content Developer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy for the User, But Still New to the Game!" February 12, 2019 4.0 Pros Hubspot is an industry leader in making a CRM easily accessible for the user. You do not have to have a single ounce of experience in CRMs and you will still be able to navigate the platform with ease. Their Q&A articles on their website are amazing as well - the quality level is akin to what's available for Google Analytics. Definitely worth trying out the trial version if you're at all interested; you literally lose nothing! Cons Hubspot is consistently changing the layout and location of tools (especially the navigation bar), often relocating these items without any head's up to the users. Nothing more frustrating than logging in one day and knowing where everything is at, then logging in the next morning and the entire layout has been switched. Review Source VR Verified Reviewer CEO CTO Used the software for: 6-12 months ### "Worst company for startups, stay away!" July 21, 2018 1.0 Only heartaches and a demoralized workforce. Pros They have lots of support agents to make you feel like the mess can be fixed. The truth is they are trying to fix a plane while flying it and you get to watch your business crash. Cons They are a predator company and what we are trying to drive out of the ecommerce space. They charge tons for what services like mailchimp offer for free. Review Source ATA Arthur Thomas A. BDR Computer Software Used the software for: Less than 6 months ### "Great CRM Management System for Small to Medium sized Businesses" October 27, 2021 5.0 Contacting clients through phone, email, and text all through one organized system. Pros Great system for contacting clients in all forms of ways and being able to sequence them as you want. Cons It takes customers a while to actually implement the system. Especially the smaller companies who are out in the field working. Review Source VR Verified Reviewer Marketing Manager Automotive Used the software for: 6-12 months ### "Essential for Team Collaboration" December 5, 2019 5.0 Pros \- Ease of collaborating with team. - Everything from marketing automation to lead generation piped into system to site building is built into the platform - Customer service/Hubspot Academy is unrivaled and rarely have a I had a question that couldn't be answered in 5 minutes or less Cons \- Designing landing pages and websites can be difficult without coding experience. Review Source VR Verified Reviewer Co-Founder & Business Development Automotive Used the software for: 2+ years ### "HubSpot is my go-to CRM" May 5, 2018 5.0 Pros I like that most of it is free. I've never used the paid version and haven't had the need to yet. I could see reasons for upgrading, but it has everything a small business needs to manage it's sales pipeline and customers. Cons There isn't much I don't like. I wish there were more features on the mobile app and I wish my email read notifications were not limited to 200 per month, but you get what you pay for! Review Source ADC Abraham David C. Business Development Representative Logistics and Supply Chain Used the software for: 6-12 months ### "I really like to use Hubspot CRM." April 7, 2022 5.0 I have a better follow-up and control leads and sales. In addition the panel always shows me the pregress of each advisor and that helps me to hava a better control of results. Pros I think hubspot CRM is a functional tool for your sales control and leads management. Cons In genera I like everything, because it has helped me a lot in my work Review Source Robert D. Sales And Marketing Specialist helping business owners acquire new customers Marketing and Advertising Used the software for: 1-2 years ### "Best CRM for small to medium-sized businesses" September 12, 2018 5.0 We use it everyday. Its productivity benefits makes salespeople want to use it. Pros It is free. Upgrades for sales tools are not expensive. Cons Support is limited unless you are using paid add-on. This is reasonable given the CRM is free. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.