# Page 82 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 82 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 82 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2026-2050 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Chineke D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Best CRM solution for Micro, Small and Medium Scale businesses" April 30, 2021 5.0 Even with the ease of interfering with the interface, they still have an Academy to learn to use basic tools in Hubspot CRM amongst other HubSpot product. I use Hubspot to create my bot, an internal chat system for a website with automated responses. HubSpot CRM really makes Customer Response Management easier. Pros Nothing is as important as when users can easily use and navigate your software, HUBSPOT CRM is just it!!! The interface is very easy to understand and interact with, you just can't get it wrong. Cons I will still be on the lookout for any, I haven't seen yet. I run a small scale business, so do my clients, so HubSpot CRM is working just fine for me and my team Review Source VR Verified Reviewer Sales & Marketing Director Management Consulting Used the software for: 6-12 months ### "User Friendly" November 13, 2018 4.0 Pros I find this software very user friendly. It is very easy to transfer your database and create a strategic marketing email campaigns on your behalf. The process of connecting all my emails to the software has allowed me to keep track of every detail and communication I have with my clients and prospects. Cons I have not come across any issues on the software to date. Review Source RC Roni C. CEO Computer Software Used the software for: 2+ years ### "Great CRM but poor support" June 2, 2020 4.0 Overall a good experience using the software Pros It offers robust integration options across a wide range of other platforms we also use. Cons The user interface is a little cluttered Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Poor customer support charged us 3 months in a row for users we did not have Review Source JA Josué A. Business development manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot, excelente herramienta desde su versión free" May 17, 2023 5.0 La experiencia de usuario es buena e intuitiva. Pros Las funciones que libera inclusive aunque no se pague algún licenciamiento Cons Migrar a la versión de paga se vuelve muy caro. Sería bueno que hubiera una versión de paga más ligera. Review Source GO Giovanni O. Data Scientist Logistics and Supply Chain Used the software for: 2+ years ### "Outstanding tool to maintain a healty operation" March 25, 2024 4.0 I've developed some apps for the HubSpot Marketplace, integrating features using the HubSpot API. These additions resonate more effectively with our clients' pipelines, providing the customization and insights that might be lacking in HubSpot's standard tools. Pros I like how easy it is to implement and track your first steps into the revops world. The HubSpot knowledge base is a great way to study and elaborate the best way to work your deals from the very beginning throughout the sale and customer maintenance. Cons When it comes to advanced analysis, it's crucial to thoroughly validate all data and utilize standard charts. The HubSpot team has made significant improvements in these features; they are much more accurate today than they were three years ago when I first started using the tool. Review Source tB tony B. Director Business Supplies and Equipment Used the software for: 2+ years ### "Hubspot review" March 8, 2022 5.0 Very good Pros Easy to use and integration with external resources is excellent Cons Price is a little over the top as you add features Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Popularity Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Does the job, lacks proper permissions" September 12, 2022 3.0 Pros Easy to use, beautiful. Reps use it smoothly. Cons Poor field level permissions. Poor handling or line itens. Reporting is also sub par. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source AG Anna G. Manager Marketing and Advertising Used the software for: 6-12 months ### "Improve Your Sales Flow" November 4, 2021 5.0 Hubspot CRM transformed our sales process making it much easier to stay in touch with our leads and win more business. Pros Hubspot CRM keeps contacts & leads organized so you can stay on top of your sales pipeline and win more business. Best features - ability to assign leads to different team members, keep track of potential deals in the sales pipeline, set up reminders to contact & connect with email to track engagement. Cons Would like to be able to tag certain contacts to keep track of what they are most interested in. This may already be a feature that we just haven't explored yet. Review Source EH Ella H. Channel Support Manager Pharmaceuticals Used the software for: 6-12 months ### "Its good CRM but is more suited for Marketing rather than Sales or Customer Service " October 6, 2019 4.0 I think it is a good CRM with lots of different functionality, however I don't think its good for Customer Service or Sales Rep roles Pros Has lots of different functions and able to use for multiple roles Cons It is not suited for customer service, specially for the ticket system. It is very fiddly to use, the ticket status can only change a couple of times. You you can numerous emails under a ticket which can make it confusing. You can't see if anyone else is in the ticket. The Live chat functionality doesn't really work if you have numerous notifications going on at the same time. Review Source Amit D. Marketing Manager Education Management Used the software for: 6-12 months ### "Best CRM for small businesses" March 20, 2022 5.0 It is a bit difficult to use yet its features are very powerful. Pros It has all the features and integration option that anyone can manage multiple things from its dashboard. Cons Its UI is good but using it is not so easy. Sometimes, its difficult to find some features. Review Source SK Scott K. Purchasing Manager Used the software for: 6-12 months ### "New software for us" July 2, 2018 4.0 Although I'm not in sales, which is who mainly uses Hubspot within our company, I find it very useful to be able to keep important details about a project centrally located. Within our company, it seems there duplication of efforts since we have to keep a lot of information in two places (our ERP system and Hubspot) but we'll be working those nuances out over time. Been using for less than a year. Pros Central location for all tasks/notes/communications for customers/accounts. Easy to track where things are at withing project/account and who has interacted with customer. Cons My biggest frustration with Hubspot is that if you have a note started and they've already been @-tagged, then you have to start a new note or they dont get notified that you've re-tagged them. I think that might be changing in a new version, but havent seen it yet. Review Source Miha A. Head of Marketing / Client Service Internet Used the software for: 1-2 years ### "The best free CRM out there" May 2, 2019 4.0 Pros It's probably the only free and fully functional CRM tool out there. Cons Like other HubSpot products, it lacks a refined and consistent UX. You can see the features were added ad-hoc. But hey, it's free, right? Review Source BS Brandi S. admin Hospitality Used the software for: 6-12 months ### "HubSpot is better than Salesforce" December 4, 2021 4.0 Still a learning curve but its coming along Pros Client and email management. Very organized software and makes transparency easy Cons I can get lost in the features. It is also hard to tell where or how when workflows break. Review Source KP Kiran P. Managing Director Restaurants Used the software for: 2+ years ### "Platform to attract and retain customers" October 31, 2019 3.0 Finding, outreaching, and converting the prospects into the customer is all possible through HubSpot CRM for our restaurant business. Pros HubSpot CRM does it enjoyable to find email addresses and depth information of the prospective company that we are targeting. It is also possible to add multiple team members to collaborate. Cons Though it is handy in finding prospects sending emails to the prospects at once is not possible, which can be annoying and time taking process. Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: Less than 6 months ### "Hubspot = Meh CRM" January 28, 2019 3.0 Have used it for 4 months or so now, and it continues to underwhelm. Difficult to build lists and reports . It is a decent tool for marketing, for for sales reps to navigate companies and contacts, it wastes time and isn't the best tool to use. Pros Intuitive interface. Easy to update and modify contacts and company information. Cons The reporting tools are atrocious. It's intuitive enough once you get to the page you want to, but navigating to a specific company or trying to make a functional list is so cluttered and ugly. If Hubspot and Salesforce had a baby, it would be beautiful. Review Source Response from HubSpot January 30, 2019 Thank you for your feedback! I'll pass it on to our product development team. If you have any other feedback or questions feel free to respond here or send me a note at eugenia@hubspot.com. All the best, Eugenia | Customer Advocacy Maxim L. Co-Founder Computer Software Used the software for: Less than 6 months ### "We used HubSpot CRM to manage a few of our marketing experiments" May 1, 2018 5.0 We were able to keep track of all our contacts, we made during the marketing research. Pros It's a big and mature CRM which can do pretty much everything. The UI is much nicer than in Salesforce, though I haven't used Lightning yet. Auto-enrichment of leads worked mostly fine, though at least once it marked a 5ppl company as 100-500, so we ended up having a weird phone call. Cons Per user/month price is quite steep, and if you don't need a full CRM functionality, chances are, you can get away with one of the thousands of smaller niche products. For example, we were using it primarily for email drip-campaigns, and I have a feeling that something like LeadIQ might've worked better. Not sure though, also the price is compatible. Review Source Nina V. Marketing Coordinator Computer Software Used the software for: 1-2 years ### "Great, Effective Tool for Marketing and Sales Teams" February 14, 2017 4.0 The HubSpot CRM is a great tool for our marketing and sales team to look at the lifecycle of our leads. It's great to be able to see the activities and activity levels of each of our leads so we can better qualify them and reach out only to those who are qualified. Review Source JJ Jake J. Digital Marketing Executive Staffing and Recruiting Used the software for: 1-2 years ### "Fantastic Marketing Platform" September 4, 2019 5.0 As a small marketing team (reliant on lead generation) we were able to effectively communicate with a number of different audiences with ease. Worth every penny Pros From a marketing perspective, this tool makes it extremely easy to track the full customer journey from original source to deal, including all touchpoints in between. Workflows make for easy automation and all channels are easily integrated. Dynamic lists very helpful for segmentation, dynamic content helpful for targeting and optimisation, landing page builder very useful and easy to use. Could go on and on... Cons Very few gripes with HubSpot for marketing purposes Review Source Issifou S. Gestion clientèle Marketing and Advertising Used the software for: Less than 6 months ### "Un outil facile à utiliser" September 7, 2023 5.0 Pros HubSpot CRM c'est un logiciel de prospection facile à utiliser avec une très bonne possibilité d'intégration et d'excellentes fonctionnalités d'automatisation offrant une bonne vision du pipeline de vende. La version gratuite sans limite. Cons Est un très bon logiciel et il n'a pas d'inconvénients à mon niveau Review Source Daniel S. Fellow Marketing and Advertising Used the software for: 1-2 years ### "Best free crm" October 31, 2018 4.0 Pros I tried a number of "free" crm systems but Hubspot was the easiest to use. It also has integrations into other systems such as Manychat which is a great bonus. Cons You can quickly feel the need to upgrade. Review Source BR Brent R. Marketing Financial Services Used the software for: 6-12 months ### "Everything but the kitchen sink" July 18, 2019 5.0 Overall it has been a positive experience. HubSpot has provided key analytics on site traffic, email marketing, and user engagement that have informed many business decisions for an increasingly positive ROI. Pros HubSpot is the gold standard for Customer Relationship Management software. Their suite includes almost every feature you can imagine and provides a great alternative to cobbling together dozens of other softwares. Cons It's a total build-up joint. You may start with one product, but HubSpot has done an excellent job of fragmenting key features between their sales, marketing, and support platforms such that you quickly arrive at a point where you must either try to integrate outside software or spend several thousand dollars more to add the other HubSpot platforms to your account. Review Source VR Verified Reviewer Marketing Programs Telecommunications Used the software for: 2+ years ### "A CRM Tool that works great for smaller teams" March 12, 2019 4.0 I think this is a great tool. I'm an avid HubSpot user on the Marketing side and really like using the two tools together. They have great Enterprise features on the sales side that our team has taken advantage of to see what works best for us! Pros The contact and company view is very easy to look at and understand. Everything you'd like to know about your contact is in one place and can easily be found. You can integrate and push information into the contact or company record through outside tools that you use which was very helpful and insightful for my team. Cons Integrations can be difficult depending on your data. In our case, our data was more of the issue than anything to do with the HubSpot tool. Trying to get our information into the tool was quite difficult and we needed developers to assist. In most cases, this isn't an issue but because we have too much legacy information, it was a necessity. Review Source CC Candice C. Vice President Sales Marketing and Advertising Used the software for: 2+ years ### "Profession user friendly " July 18, 2017 5.0 A cohesive hub to house all clients and prospects and leads. Pros The ease of use. The emails interact with your sales process. I can see when my clients and prospects and open my emails and download the documents. This lets me know if they've received the proposals and a possible level of interest. Cons I don't like the scheduler much personally because there are easier tools out there to schedule meetings. I think hub spots could be more interactive. Review Source VR Verified Reviewer Business Development Manager Computer Software Used the software for: 6-12 months ### "HubSpot for Sales" November 13, 2018 5.0 Pros Usability, very easy to set up and start using it right away. You can learn all the features and how to use it within 30 minutes. Integrations with Gmail are the best part, completely seamless set up and ready to go right away. Cons Can be hard to get an overview of all your contacts, some contacts can get lost in HubSpot if you aren't properly labeling them. Review Source Joseph J. marketing manager Computer Software Used the software for: 1-2 years ### "Great all-in-one tool." October 2, 2018 5.0 Pros Easy to use. Offers all the tools that I use on a daily basis in one place. Incredible support staff and customer success. Incredibly user-friendly. Cons The sync with Salesforce can be pretty messy at times. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.