# Page 9 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 9 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 201-225 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Krc T. Branding Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Leading engagement made easy and measurable" April 12, 2025 5.0 Pros I love the contact activity tracking function without a doubt it was one of the most useful additions in my opinion. It has website visits, email opens, and even the precise result of calls interlinked with each contact. This provided me with use case before each interaction and allowed me to personalise the dialogue based on the behavior. Cons I could not customize to create cross-pipeline reports how I wanted to monitor the performance of the whole team. The prebuilt reports came handy but campaign-based deeper insights were again not easily collated in a single view. Review Source PG Pragati G. Marketing Executive Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "HubSpot CRM software is very user-friendly." February 14, 2025 5.0 HubSpot CRM software is very easy to use. also they have good customer support facility. Pros In HubSpot we can centralized all our customer interactions with the help of this we can easily manage all our customers. also HubSpot CRM has Free Plan. Cons HubSpot is expensive still they have very limited customization. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It is very complex as compare to HubSpot. Review Source AR Alejandro R. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Provides clear identification of contacts to sales personnel" April 12, 2025 5.0 Pros Some of the most useful features include, call, email and meeting interactions’ logs which have saved me hours each week. I can easily scroll back through prior conversations and know which stage of the engagement flow each contact is at, thus enhancing the frequency and message of follow-ups. Cons They never create a clear and convenient method of segmenting the contacts on the basis of engagement levels. Review Source ZS Zoltan S. Developer Marketing and Advertising Used the software for: 1-2 years ### "The best CRM in its price point" December 16, 2024 5.0 Pros The ease of use beats all the other CRMs at this price point in my opinion, it's genuinely so simple to get up and running and then scale according to business needs. Cons I can't think of anything negative about HubSpot in the year and half we've used it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The price and simplicity simply beats these other options by miles. Review Source BD Brenda D. Service Program Manager Information Technology and Services Used the software for: 2+ years ### "Hubspot is the spot" January 21, 2025 4.0 Overall the teams performance has improved and our ability to report on trends is greatly improved Pros The ability to integrate it with our operations software. Cons Having to get used to working out of Hubspot for email was tricky at first. Review Source AK Andreas K. Delivery Manager Information Technology and Services Used the software for: 2+ years ### "Einfaches CRM mit Reporting Optionen " February 19, 2025 4.0 Klasse CRM für den Mittelstand mit Marketing Optionen Pros Webbasiertes crm mit Mail Integration und automatischer Erfassung Cons Mailerfassung importiert Automatisch alle Emails Review Source AF Andrea F. Founder Architecture & Planning Used the software for: 2+ years ### "A free option for small teams" November 16, 2024 4.0 Pros We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to small teams like ours. The integration capabilities are a major highlight—we’ve seamlessly connected HubSpot with tools like Google Workspace, aweber, Wordpress website, etc., ensuring a smooth workflow. Cons While HubSpot CRM offers a strong set of features in its free tier, many of the more advanced tools, such as detailed reporting and automation workflows, are only available in the higher-priced plans. For a small team like ours, the cost of scaling to paid plans is expensive compared to other options. The software has got tons of features and customization capabilities making hard to understand which are useful for small teams. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM I found easier to integrate Hubspot with other apps that make part of our pipeline Review Source SP Santiago P. Self Employed Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great free CRM with usefull tools" October 23, 2024 5.0 I've used HS for more than 2 years. Proposal tracking, budgeting, emailing. Great overall experience Pros Great free tool for customer and proposal tracking. Cons The basic seat is expensive, there are great tools but it's not cheap Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Free option has way more tools than Salesforce Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Free option is useless. Basic Option is similar to HS but more expensive. Review Source RC Ronalda C. VP Retail and Strategy Information Services Used the software for: 2+ years ### "Hubspot CRM can improve your sales process adherance" November 13, 2024 5.0 On boarding team is excellent. They really ensure you are set up for success. Although after your first year on the platform they really only check in around renewal time. Pros Sales sequences, Deal journeys, Reporting and Dashboards, Slack Alerts Cons Cost increases annually without new features. There has been no advancement to include AI to automate deal progression, updating Hubspot information etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price, features, onboarding and simplicity. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) Enhanced automation and sales tracking / visability. Review Source SD Saige D. Sales Financial Services Used the software for: 6-12 months ### "Great automated CRM" April 1, 2025 5.0 Pros I like the fact that you can make fully dynamic sequences. It is easy to stay on top of when a client had last been contacted. Cons I feel like the CRM aspect of it is good but not for pipeline management Review Source MM Mohammad M. Splunk System Administrator Computer Software Used the software for: 6-12 months ### "Contact data management that drives sales advancement" April 12, 2025 4.0 Pros I liked that HubSpot CRM gathers all the contact information, their activity streams, and interaction history in one location. It let me have immediate access to the lead context without switching in between different platforms or email inboxes which helped in follow-ups. Cons The task management of portion was seemed static for me in working style. It also does not feature an escalation or a dependency mechanism when working on concurrent multistep sales to have more complex teamwork within members. Review Source VR Verified Reviewer CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Product But Not Affordable for the average small/medium business" November 15, 2024 3.0 Great, except it is too expensive. There are other CRMs that are much more affordable. Pros All the big boy toys for the little guy. Cons The cost. Small and medium size businesses are priced out of the market. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Believed that the features and functions would be better. Review Source AS Alberto S. Finance Manager Automotive Used the software for: 1-2 years ### "The Effective CRM Platform " September 29, 2024 5.0 HubSpot CRM has improved the relationships from the company and clients, and no challenges experienced. Pros HubSpot CRM makes a suitable avenue that allows businesses connect with customers. There are efficient marketing structures well handled by the app. Cons HubSpot CRM is innovative, and there are no challenges. Switched from [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) The expensive nature of these tools makes it challenging. Review Source RV Ravi V. Quality Analyst Construction Used the software for: Less than 6 months ### "Very Pricey CRM" September 27, 2025 3.0 I think HubSpot has started to think that they are big brand in the market and no alternatives are available but there are many less pricey options available and they will outperform Hubspot soon. Overall my experience has been below par with this. Pros The interface is easy to understand and the free plan is also helpful in getting started and testing how things work in the CRM Cons Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey. The speed is also slow if you upload large data into the CRM Review Source HI Harieth I. Sales representative Recreational Facilities and Services Used the software for: 6-12 months ### "My new shift into Hubspot!" January 17, 2025 5.0 Hubspot is easy to learn and intergrates with a variet of other apps. Pros the ease of use. Functionality is great! I love that there are so many functions and looks in the CRM that helps with my day to day prospecting with businesses at a Sales representative. Cons the integration with other apps could be at times a little tedious. Review Source EB Ernest B. owner Information Services Used the software for: 2+ years ### "Hubspot CRM Review" February 6, 2025 5.0 this is a very easy to use out of the box solution Pros very easy to use well designed easy to read layout Cons no real dislikes. can be a little expensive if you start adding extra features but enough the to get started Review Source TS Thomas S. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "HubSpot CRM: streamline your customer relations!" March 8, 2025 4.0 Simply a comprehensive and clever solution for customer relationship management Pros It is a huge time-saver for sales teams. Cons Some of the features might be a bit difficult at first Review Source AM Abdullah M. Senior Revenue Manager Hospitality Used the software for: 2+ years ### "Easy out of the box solution" November 11, 2024 5.0 It has been easy to use and set up, it has a variety of features which make it a great tool to use Pros Easy to use Quick to set up Automations and workflows allow more efficiency Cons UX could be improved for a few of the different sections, which seem rigid and not as customisable Review Source shelton C. Forklift Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "HubSpot CRM Review" December 10, 2024 5.0 HubSpot CRM is an amazing site and though I'm still using the free plan,the intention is to eventually upscale to a paid version so as to utilize the more advanced tools and capabilities. Pros HubSpot CRM is very user friendly also the free plan has features that other paid CRMs don't have so that's a plus for HubSpot. Cons The paid tier is a little bit pricey compared to other CRMs.Larger establishments benefit more from paying more leaving smaller SMEs to opt for the free plan. Review Source SK Simone K. AE Hospitality Used the software for: 1-2 years ### "Happy with this CRM" December 6, 2024 4.0 It is one of the better CRMs I have worked with. I think it is sometimes difficult to keep an overview because it has so many options and features, but it allows me to organize the data very well Pros The many options to organize my data and leave notes Cons I do not find it helpful at times, the many deals that are created automatically Review Source MC Mario C. founder Marketing and Advertising Used the software for: 6-12 months ### "Best CRM Service" April 26, 2025 5.0 Overall my experience with hubspot has been good and would recommend it Pros I used it to create a database to keep track of my current and potential clients Cons It was a little challenging in the beginning getting used too Review Source AM Antti M. Tuoteomistaja Information Technology and Services Used the software for: 2+ years ### "A lot of proper tools in a maze of tools" February 4, 2025 4.0 The CRM is quite traditional but the automatic gathering of visual bits, like the logos for organisations based on the URLs, makes HubSpot a very pleasing product to use. The best thing is that the HubSpot family has a lot of different tools you can use for various purposes–not only for gathering customer or lead data. Pros The platform has everything you can think of built in it. The advantage of vast spectrum of other HubSpot products out there makes this CRM a very interesting product. Cons The platform has a lot of routes that can make you wonder around a bit before getting where you wanted to go in the first place. Review Source MS Mark S. Director Staffing and Recruiting Used the software for: 2+ years ### "Simple but effective CRM option" April 7, 2025 5.0 Very good - simple and effective and does what we need it to do Pros Integrations with other tech like Apollo.io and Recruitly Cons Expensive if want to use all features as will need to upgrade Review Source amit S. Team lead Program Development Used the software for: 1-2 years ### "Great for Managing Leads" November 14, 2024 5.0 It is perfect for managing leads and staying on top of customer interactions. Pros I used HubSpot to keep track of client interactions. It was a game changer to get notifications when leads opened my emails, which helped me follow up at the right time. Cons Setting up custom reports took some effort, but once set, it was very helpful. Review Source sT sarad T. Digital marketing expert Information Technology and Services Used the software for: Less than 6 months ### "HubSpot CRM for Daily Digital management" October 26, 2024 5.0 overall experience with HubSpot CRM ihas been positive.Its features like covering contact management, email tracking, and basic reporting are also in free version which is very good. Pros Best part about HubSpot’s CRM is its centralizes contact details which makes it easy to track communication history, add notes, and get a full view of each lead’s journey as well as interaction. Cons It ha a very limited customization in free version. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.