# Page 93 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 93 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 93 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 2301-2325 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Gets the basic job done" December 18, 2019 3.0 It is missing a lot of key features that I've used in other CRMs but it does get the minimum job done as long as you're willing to work with it. It takes a bit of time to get used to and standardize the way you use it across a team. Pros I like that every user can customize their own views of contacts and companies. I also appreciate being able to create reports easily. Cons I don't like that it doesn't let me track my sales movement the way I would like to. There are limited functionalities to strategically plan my sales pipeline. Also, it's hard to see all the information on one page. It is designed to look attractive rather than fully functional. Review Source AN Alizabeth N. Legal Assistant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Amazing Product!" February 27, 2020 5.0 Our company has had an amazing experience with HubSpot, overall. We will be long-time customers. Pros I love the customer support that comes with this software. We have weekly meetings with our customer support and the amount of work they put in to making their customer's happy is all worth it. Cons There is nothing that I don't like about HubSpot. Even if there is something that we are looking for that they may not offer yet, there is no doubt that it is already in the works. Review Source JD Jonathan D. Online Business Manager for marketing and sales Computer Software Used the software for: Less than 6 months ### "Incredible to manage everything in a centralized way" January 11, 2024 5.0 Pros The capacity to personalize based on our requirements, is amazing. Cons Nothing big yet. They could have the principal training on Spanish. Review Source AB Alex B. Ceo Venture Capital & Private Equity Used the software for: 1-2 years ### "Great software " November 2, 2023 5.0 Pros Easy to use software - been using sales hub for a while now Cons More features would be nice - I with it had more automations Review Source GM Greg M. Digital Marketing Executive Used the software for: 1-2 years ### "As a marketer, I primarily use the CRM for contact info and visibility on lead conversations for ref" September 27, 2017 4.0 Pros The best part about Hubspot products is they're essentially foolproof. It doesn't take long to navigate tools and find what you need. Everything does exactly what it says on the tin and works well. Seeing a lead's history of interacting with your brand online is pretty mind-blowing and really helps you understand what channels are attributing the most. Cons This isn't relevant to the CRM, but I'd like to see a big revamp on the keyword tool. Similar to something like Moz. I Know topic clusters are a focus now, but clients like to see progress in ranking on important keywords. Moz's setup is a go-to for me, but it'd be great to have something similar for Hubspot. Review Source SL Susan L. Program Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Hubspot review" October 2, 2023 2.0 It was ok we were able to add some additional features to make our workflow easier. However there’s still seems to be quite a bit of redundancy Pros It was inexpensive and has some features that we were interested in using it does feel clunky at times and we have to use many clicks to get a task done Cons I’m speaking from an end user perspective we used it and it was not a good experience. However I don’t know of too many CRM projects that are good Review Source VR Verified Reviewer Membership Coordinator Education Management Used the software for: 6-12 months ### "Hubspot Gets It Done" November 14, 2018 5.0 We mostly ended up using it for social media posting and specific emails. Pros Ability to post to multiple social media platforms and target audiences. Cons need to set things up ahead of actually planning an email, etc. We never rolled out to the extent we anticipated Review Source CE Cristina E. Service Delivery Coordinator Information Technology and Services Used the software for: 1-2 years ### " HubSpot CRM easy to use platform" January 24, 2024 4.0 Pros The Hubspot CRM platform is very easy to use, with great engagement tools, automation potential and a robust feature set. It can be an all-in-one system to with many options to integrate with other systems. Cons Many standard features are only available via the paid service. Email marketing does not allow for attachments to be included meaning we can't always use Hubspot for certain communications. Review Source VR Verified Reviewer Advisory Board Member Apparel & Fashion Used the software for: Less than 6 months ### "Sleek and fun to use" January 9, 2018 5.0 Pros Very modern and intuitive user interface. It has all the basic functionalities you need. We are a small business and do not need a complex set up, as such I'm not able to say if this is great for larger businesses but for us this is perfect. It also has a great chrome extension which automatically copies emails into the crm and tracks opens. Cons \- I was not able to figure out how to customize the view that users see for their dashboards, and contact profiles. I haven't written support yet as the team is small enough that I have just set up each user's views while on their account. Review Source VR Verified Reviewer Partner Internet Used the software for: 1-2 years ### "Hubspot CRM is a straightforward and rock-solid CRM" March 29, 2018 5.0 Pros There's a ton to like about Hubspot CRM: 1) It's free for small business 2) It's straightforward and easy to use 3) Like any CRM, it helps so much with organization (and coupled with #2, it's easy to get the team on the same page) 4) It's almost guaranteed to integrate with the other software you're using Cons There's not much to dislike about Hubspot CRM. It's a really solid platform that does exactly what it was designed to do. Review Source VR Verified Reviewer Co-Founder Design Used the software for: 6-12 months ### "The best free CRM out there" February 28, 2018 5.0 Had the features that the client was looking, a trustworthy company and a great cost: FREE Pros It covers the basics of a CRM system like contacts & companies, deals and tasks. It is easy to use and there are plenty of how to materials to learn. It is integrated with multiple apps including Zapier which is a big deal. It's likely the best FREE CRM solutions out there if you're needs aren't above a basic CRM. Cons It is a launching pad and a gateway to the paid features Hubspot Sales and Marketing which are not on the cheap side unfortunately. Well, at least Hubspot CRM is a good place to start until the business grows and you can afford to upgrade. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Its ok for crm" November 4, 2022 3.0 Pros Hubspot does have a lot of articles and 3rd parties supporting it. So a google search really helps to resolve integrations and issues. Cons Like most hubspot marketing, their products seem to be a one-size fits all that can solve any industry's problem. However, once you dig in, you start to realize there's always a feature or two missing or something it just can't do. You really need to try using the CRM to see if it has lead and sales tracking setup the way you need to. Review Source juan carlos R. Mi propio jefe Used the software for: 6-12 months ### "awesome site for managing digital marketing" March 30, 2018 4.0 Pros its easy and free to use, the develop is really great and the attention is really good, faster and accurate. Cons there are better brand to use, most populars, like conventional networking (instagram, facebook, even google with all their apps) Review Source MR Michael R. Software developer Computer Software Used the software for: 6-12 months ### "Excellent CRM" October 10, 2020 5.0 it's very good Pros They offer a free trail and it's perfect beause you can try it first before buying but really, once you tried it, You will buy thier features. Cons it's a little crawl because it has too many option but it's not a big deal. Reason for choosing HubSpot CRM They offer a free trail and it was perfect Review Source AM Andrew M. CEO Computer Software Used the software for: 6-12 months ### "HubSpot CRM for Startups" August 22, 2018 4.0 The line between success and failure of a startup often comes down to allocating very limited resources to the right place at the right time. Relying on your gut is no longer as necessary with the BI tools available today. HubSpot is a core piece of our data/model-driven strategy to ensure we are making the best possible decisions based on available data. It also allows us to fail faster when historical data is not available keeping us from heading down a rabbit hole that could be difficult to recover from. Pros Very easy to use. Intuitive design makes it easy to add and find contacts, create opportunities and track through the funnel. Integration with HubSpot's marketing automation and Service Hub give our sales team a complete snapshot of their customers. Cons Campaigns are hard to track, which can create issues when calculating CAC and CLV. If this is critical, there is an integration with Salesforce that solves this problem. Review Source Lucy J. Head of Content Internet Used the software for: 1-2 years ### "Review of HubSPot CRM from a B2B" March 14, 2017 5.0 What can I say. If you're looking for an automation platform and CRM that your whole team can use; across sales and marketing, then it has to be HubSpot. Closed loop data and reporting on every aspect of the funnel means your whole organisation can be aligned on reponsibilities - anyone can add to the CRM, and every interaction, from the first click on your site, through conversion, nurture and close can be monitored and acted on. Pros Clear tracking, clear annotation, good reporting, good integration with other platforms (you don't just have a CRM here, you have a traceable intgratable platform with all your marketing and sales tools - an an increasing list of 3rd party tools like LinkedIn. Cons Im sure there are a few 3rd party integrations that would remain useful to have with HUbPSot CRM. But generally if enough people ask, you're like to see those integrations happen. Review Source AH Austin H. Sales Computer Software Used the software for: 1-2 years ### "They have come a long, long way! " September 29, 2020 5.0 Hubspot is an amazing company that is always improving. They are a safe bet anytime you need a new software! Pros Hubspot used to be a tool that was very simple and basic and was a tool you would graduate out of very quickly. With the improvements/enhancements they've made they are now a solution you can Grow with and use for much longer/if not forever. Cons The chat that comes with the CRM is pretty basic. There is no chat app, not easy to loop others in, It's just a very basic chat functionality. Review Source Jordan M. Director of Engineering Used the software for: 6-12 months ### "Upgrade your digital Marketing" November 9, 2017 5.0 Hubspot is a great service to learn about digital marketing. The CRM is free to use at the beginning and it is a great way to dip your toes in the water and learn about using CRMs in your daily work. Pros This customer relationship management system has everything you need to fill your pipeline with deals, follow up, and close business accounts. Hubspot keeps it very simple to use and has great dashboard to keep you organized. Cons Most CRMs have some sort of plugin and integrations with other systems. Hubspot is somewhat limited in this offering as opposed to a salesforce, which has 3rd party apps that really help your workflow. Review Source MI Merix I. Manger Glass, Ceramics & Concrete Used the software for: I used a free trial ### "Creating customer relationships " October 6, 2023 5.0 It is an incredible software in content creation Pros Hubspot is easy to use and has the use interface which is user friendly and easily be used in creating landing pages for website Cons I use it frequently but there is no dislikes because hubspot CRM has go under transition. Review Source Jordan R. Co-Founder Computer Software Used the software for: 2+ years ### "Awesome - Does what it needs to do for FREE" October 24, 2018 5.0 Pros Really great software. Especially how robust the free plan is... Hard to choose any other paid CRM over Hubspot. Keeps track of leads, integrates with other tools, and simply works the way we need! Cons Maybe not as robust / complex as Salesforce, but a great software nonetheless. Review Source VR Verified Reviewer Sales Internet Used the software for: 1-2 years ### "Great CRM with lots of features" January 20, 2022 4.0 Pros HubSpot is intuitive to use, can be widely customised and you can probably do everything you ever imagine in terms of sales and pipeline management. Great CRM, looks modern and sleek and the mobile app works nicely. Cons Pricing is more toward established companies, bootstrapped startups might find it a bit expensive. Review Source BK Ben K. Account Executive Computer Software Used the software for: 6-12 months ### "HubSpot is almost too easy to use" January 31, 2020 4.0 My overall experience has been good so far. The support team will occasionally have some issues but for the most part, HS does the majority of what I need and is extremely easy to use - and in an organization like mine that is constantly changing and moving people into different roles, it's important to be able learn new systems quickly. Pros I have used a variety of CRM tools in the past, none have been simpler than HS. Easy to learn, easy to use. If you spend time exploring the system HS can do much more than you think at first look. Cons The biggest con for my personal use of HS at Curate, is the lack of direct integrations with other software tools that we are utilizing...Chilipiper, Monday etc. Review Source VR Verified Reviewer Senior Web Developer Marketing and Advertising Used the software for: 2+ years ### "HubSpot" July 27, 2019 5.0 Overall, my grievances are minor and I think it is a great tool. Pros I like how synced all the different pieces are. If you had custom CSS files and JS files to your blog or landing pages, the system will tell you which pages are connected to the file. I like the flexibility of the API. Cons Their system does not allow you to assign multiple companies to a contact, which is frustrating when contact may have a franchise. Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying. In the past, I recall thinking the organization wasn't broked previously this change seems to have "broken" it. Review Source VR Verified Reviewer Account Development Computer Software Used the software for: 6-12 months ### "Easy to use and a lot of features available!" November 13, 2018 5.0 Pros In browser calling with recording Email Sequences Email Tracking Ease of use The amount of features available Cons It would be great to have different themes for the CRM. Maybe a dark theme that changes everything to black instead of white. Review Source BO Brittney O. Manager of Account Marketing Medical Practice Used the software for: 2+ years ### "Best automation software" November 1, 2018 5.0 Worth the money! Pros Easy to use. It's very user friendly and intuitive. If you have any issues the new chat support is very helpful. Cons Templates can be a bit hard to edit. Once you get the hang of it though it's a lot easier. AGain, chat support is very helpful in guiding you through this and any issues you may run into. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.