--- title: "Call Loop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Loop Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/152402/Call-Loop/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Call Loop Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Call Loop ## What is Call Loop? Call Loop is an all-in-one SMS, voice broadcasting, and ringless voicemail messaging platform for businesses. Send personalized, informational, and emergency text messages (calls & ringless voicemails) fast -- whether they're going to 10 people or 10,000 people. ## What is Call Loop used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 83 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Call Loop alternatives Highest Rated [5.0 (130)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (272)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (709)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152402/Call-Loop/alternatives/) ## FAQs about Call Loop Overview ### What problems does Call Loop solve? Call Loop solves slow, manual customer outreach and lead capture by letting teams import contacts, schedule SMS broadcasts, collect details through keyword replies, and trigger follow-up campaigns through CRM integrations. Marketing teams, event presenters, sales representatives, and small businesses use it to distribute resources, promote webinars, route inquiries, and grow contact lists. Answer based on 28 reviews Overview ### Which roles and teams benefit most from Call Loop? Call Loop is most used by business owners, founders, and executives who manage customer outreach and promotional communications. Marketing teams use it to send campaign messages, capture leads, and follow up with audiences. Account managers, real estate professionals, and business development teams rely on it for prospect updates, appointment reminders, and relationship nurturing. Answer based on 75 reviews Overview ### What company size and specific industries is Call Loop built for? Call Loop is designed for businesses of many sizes that need outreach and communication tools, including healthcare operations, HR and staffing firms, non-profits, property managers, religious groups, schools, universities, and transportation organizations. Features and Usability ### What are the key features of Call Loop? Call Loop includes core campaign management for SMS messaging, mass texting, scheduled messaging, and drip campaigns. It also supports mobile keywords and contact capture for list building, voice mail broadcasts and call transfer, plus third-party integrations with CRM and marketing automation platforms. Campaign analytics and reporting track message engagement and results. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Call Loop integrate with? Call Loop integrates with five third-party tools: ActiveCampaign, HubSpot CRM, HubSpot Marketing Hub, Keap, and Zapier. These connections link Call Loop with CRM and marketing automation systems, while Zapier provides access to workflow-based connections with other supported applications when needed. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Call Loop offer? Call Loop provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Call Loop offer, and how do users rate the experience? Call Loop offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, friendly, responsive, and effective at resolving setup questions and technical issues, often through explanations or instructional resources. Some users report bugs, reporting problems, and frustrating support interactions when unresolved issues affected campaigns. Answer based on 40 reviews Message sending ### How easy is it to send text messages with Call Loop? Call Loop makes it easy to send scheduled bulk SMS messages and collect replies from contacts. Marketing teams value quick list uploads, message customization, keyword campaigns, and CRM connections. However, follow-up message reporting, reply alerts, and inbox navigation can need more clarity for some users. Answer based on 28 reviews ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Call Loop supports all three of the features reviewers consider most important: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely text campaigns, plan outreach in advance, and reach large contact lists efficiently, allowing teams to manage SMS marketing with more consistency and better campaign execution. API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Campaign Planning 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Compliance Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Interaction Tracking 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Message Personalization 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Loop 48 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - QR Codes: Matrix barcode that stores information - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (83) 4.4 Based on 83 reviews ## Pricing Value for money 4.6 (76) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152402/Call-Loop/pricing/) Pay As You Go $0.00 It includes: - Voice Broadcasts - Ringless Voicemail - SMS Marketing - Text-to-Join Keywords Pro $0.00 It includes: - Voice Broadcasts - Text-to-Join Keywords - Unlimited Contacts - SMS Marketing - Ringless Voicemail Value for money 4.6 (76) 4.6 Based on 76 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (76) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (76) 4.6 Based on 76 reviews ## User reviews Overall rating 4.5 Based on 83 reviews Filter by rating Counts reflect reviews available in this feed. 5(58) 4(17) 3(5) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful LB LEAD BUSINESS ANALYST LEAD BUSINESS ANALYST Used the software for: 3-5 years ### "SMART SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2018 Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems. Pros This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop. Cons It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos. DO Director of Awareness Marketing and Lead Nurturing Automation Director of Awareness Marketing and Lead Nurturing Automation Used the software for: Less than 1 year ### "Great integration with ActiveCampaign" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2020 We love using this product because it has created some huge efficiencies for the admissions teams we work with. Pros The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign. Cons I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to \[SENSITIVE CONTENT HIDDEN\] over chat and he is always EXTREMELY quick to respond and help me out. Gerard F. CEO Used the software for: Less than 1 year ### "Couldn’t approve my business for sms but charged me for 6 Months" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 6, 2025 Awful. Cons Never used Service but they didn’t process my cancellation request and I was charged for 6 months. Jason R. Owner Used the software for: 3-5 years ### "Pretty Good Tool, Room for Growth" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 6, 2018 All in all the software is a solid SMS providor with tons of potential and room for growth. Pros I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier). Cons SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve). PA Partner Partner Used the software for: 3-5 years ### "Awesome way to contact customers" 5.0 December 14, 2017 Pros I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers. PL Psychotherapist- Life Coach- Consultant Psychotherapist- Life Coach- Consultant Used the software for: Less than 1 year ### "Super useful technology" 5.0 April 11, 2018 Pros I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias Cons A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out. PR President President Used the software for: 3-5 years ### "Easy to use and good value!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2019 I've never had any problem with service. Very responsive. Pros the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast. Cons It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor FA Founder and CEO Founder and CEO Used the software for: Less than 1 year ### "Best way to capture leads from the stage!" 5.0 October 31, 2018 I love Call Loop. It has transformed my lead capture from the stage. Anyone that is speaking in front of audiences needs to use it! Pros the ease of setup and the consistency of the experience. Cons would love to see some more tutorials or best practices shared with me. A/ Artist / Entertainer Artist / Entertainer Used the software for: 3-5 years ### "Very Effective and Efficient" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 31, 2018 Pros Great price, reliable and effective execution. Cons It was a bit complicated to set up and understand the workflow. Marc M. Comedy Stage Hypnotist / Certified Hypnotist - Consulting Hypnotist Used the software for: Less than 1 year ### "It is a great tool that I use to engage my audience and build my lists." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 9, 2018 Ease of list building from audience interaction. Pros It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond. Cons Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly. [View all Reviews](https://www.capterra.com/p/152402/Call-Loop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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