--- title: "Call Loop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Loop Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/152402/Call-Loop/" page_type: "product" language: "en" --- # Call Loop Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Call Loop ## What is Call Loop? Call Loop is an all-in-one SMS, voice broadcasting, and ringless voicemail messaging platform for businesses. Send personalized, informational, and emergency text messages (calls & ringless voicemails) fast -- whether they're going to 10 people or 10,000 people. ## What is Call Loop used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 83 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Call Loop alternatives Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152402/Call-Loop/alternatives/) ## FAQs about Call Loop Overview ### What problems does Call Loop solve? Call Loop solves slow lead follow-up, low event attendance, and disconnected SMS workflows by letting teams broadcast texts, capture opt-ins with keywords, and sync contacts with CRMs and marketing tools. Small businesses, recruiters, agencies, and event marketers use it to reactivate dormant customers, collect lead details, and reduce manual outreach. Answer based on 34 reviews Overview ### Which roles and teams benefit most from Call Loop? Call Loop is most used by business owners, founders, and executives who need fast customer outreach, appointment reminders, and promotional messaging without complex systems. Marketing and sales teams use it for lead follow-up and campaign blasts, while real estate professionals and account managers rely on it to keep prospects and clients engaged at scale. Answer based on 75 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Call Loop built for? Call Loop is designed for businesses of many sizes across a wide range of sectors, including healthcare operations, HR and staffing, non-profits, property management, religious groups, schools, universities, and transportation. It fits organizations that need communication tools for outreach, coordination, and notifications. Features and Usability ### What are the key features of Call Loop? Call Loop includes core SMS marketing features like mass texting, scheduled messaging, keywords, autoresponders, and campaign management. Differentiating features include voice broadcasts, voicemail drops, lead capture via text-to-join, and third-party integrations with CRM and marketing automation platforms such as HubSpot, ActiveCampaign, Marketo, and Infusionsoft. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Call Loop integrate with? Call Loop integrates with ActiveCampaign, HubSpot CRM, HubSpot Marketing Hub, Keap, and Zapier. These connections cover CRM and marketing automation tools, with Zapier extending access to additional third-party apps for teams that need to link Call Loop with broader sales, messaging, or workflow systems. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Call Loop offer? Call Loop provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced demonstrations of key features and setup steps. Answer based on 5 reviews Getting Started and Support ### What customer support options does Call Loop offer, and how do users rate the experience? Call Loop offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and helpful, especially during setup and troubleshooting, with quick replies by email and phone. Some reviewers, however, report bugs, reporting issues, and occasional frustration when fixes took too long. Answer based on 40 reviews Message sending ### How easy is it to send and schedule messages with Call Loop? Call Loop makes sending and scheduling text campaigns easy for most teams, especially marketers, event organizers, and small businesses. It supports contact imports, custom messages, alerts, and follow-up workflows with little setup, though some users want clearer navigation, better reply notifications, and more detailed reporting for follow-up messages. Answer based on 28 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra reviewers say these are the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Call Loop supports all three top-priority features: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send text campaigns at scale, tailor messages to individual recipients, and manage outreach more effectively, allowing teams to improve response rates and build stronger customer communication. Message Personalization 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Campaign Planning 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Compliance Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Interaction Tracking 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Loop 59 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (83) 4.4 Based on 83 reviews ## Pricing Value for money 4.6 (76) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152402/Call-Loop/pricing/) Pay As You Go $0.00 It includes: - Voice Broadcasts - Ringless Voicemail - SMS Marketing - Text-to-Join Keywords Pro $0.00 It includes: - Unlimited Contacts - SMS Marketing - Voice Broadcasts - Ringless Voicemail - Text-to-Join Keywords Value for money 4.6 (76) 4.6 Based on 76 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (76) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (76) 4.6 Based on 76 reviews ## User reviews Overall rating 4.5 Based on 83 reviews Filter by rating 5(58) 4(17) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent GF Gerard F. CEO Financial Services ### "Couldn’t approve my business for sms but charged me for 6 Months" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 4, 2025 Awful. Cons Never used Service but they didn’t process my cancellation request and I was charged for 6 months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Doug M. Founder Sporting Goods ### "Call Loop Helps Individuals Get Floating via an Innovation in Flotation - The Float'n Thang" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 The text services allows for customers to gain info in seconds. It also connects to our CRM system Infusionsoft to story their contact info. Pros Using the Keywords posted on print items helps get offline traffic online. We can get our info to individuals quickly offering them free shipping codes and support as needed. Cons Can't really think of anything at this time. Maybe some mobile app functions? Reasons for choosing Call Loop It was a perfect SAAS for Infusionsoft users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FD Faustinus D. CEO/Owner Computer Software ### "Faustinus Davis review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2020 Pros It was very easy to navigate around the dashboard Cons lacked marketing tools. It would have been helpful to have loyalty programs, contests, etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC albert C. Regional Sales Manager Telecommunications ### "Great for Sales Incentives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2020 Has been a pleasant experience and performed to my needs and expectations Pros The ability to broadcast a new sales incentive to the field with ease and ensure new sales representatives can stay in the know Cons Ability to customize the 1 keyword as needed without canceling or deleting entire account Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Melissa P. Director of Awareness Marketing and Lead Nurturing Automation Education Management ### "Great integration with ActiveCampaign" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2020 We love using this product because it has created some huge efficiencies for the admissions teams we work with. Pros The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign. Cons I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to \[SENSITIVE CONTENT HIDDEN\] over chat and he is always EXTREMELY quick to respond and help me out. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) [Stratics Networks](https://www.capterra.com/p/155761/Stratics-Networks/) Reasons for choosing Call Loop The extremely easy integration with ActiveCampaign Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. William A. Managing Partner Financial Services ### "Easy to Use and Functions Well!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2020 Easy. Efficient. Does the job. Pros The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well. Cons I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints. Reasons for choosing Call Loop I was referred to the product and it does what was promised. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Deborah K. Owner Food & Beverages ### "Great avenue for reaching our customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 19, 2020 Call Loop really gets the word out quickly for us when we run a big special. Pros It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great. Also, like that they link with our email company to add on customers to our list. Cons Everyone once in a while, the chat feature is slow to contact someone for help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alan S. sole proprietor Entertainment ### "I use it, but I can't highly endorse it. It is not user friendly" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 16, 2020 It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time. Pros It does gather cell phone #'s for me so I can communicate with people via text messaging. Cons It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change. Reasons for choosing Call Loop it was suggested to me by another hypnotist Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Dale N. Scoring and Timing Entertainment ### "No monthly fee, pay as you go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2020 Great service for contacting our customers with urgent, short messages at a low cost. Pros Best feature is the ability to pay as you go, no monthly fee and great support if you have any questions. Cons Small learning curve to understand how to send messages and store contacts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brittany C. Account Manager Insurance ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2020 Pros This software is very easy to use. It's simple and requires only minimal information to import contacts and deploy text messages. Cons I would be interested to know if there are any integrations with other systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152402/Call-Loop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs Call Loop](https://www.capterra.com/compare/152402-10015149/Call-Loop-vs-Project-Broadcast)