# Call Loop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Call Loop the right SMS Marketing solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152402/Call-Loop/reviews --- Call Loop 4.5 (83) [View alternatives](https://www.capterra.com/p/152402/Call-Loop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Call Loop Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews DK Deborah K OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great.“ July 19, 2020 AS Alan S sole proprietorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time.“ July 16, 2020 BC Brittany C Account ManagerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “It's simple and requires only minimal information to import contacts and deploy text messages.“ July 16, 2020 DN Dale N Scoring and TimingEntertainment, 51 - 200 employeesUsed the software for: More than 2 years. “Great service for contacting our customers with urgent, short messages at a low cost.“ July 16, 2020 DK Deborah K OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Call Loop really gets the word out quickly for us when we run a big special.“ July 19, 2020 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ravi S. LEAD BUSINESS ANALYST Health, Wellness and Fitness Used the software for: 2+ years ### "SMART SMS" October 30, 2018 5.0 Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems. Pros This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop. Cons It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos. Review Source MP Melissa P. Director of Awareness Marketing and Lead Nurturing Automation Education Management Used the software for: 6-12 months ### "Great integration with ActiveCampaign" July 21, 2020 4.0 We love using this product because it has created some huge efficiencies for the admissions teams we work with. Pros The most helpful feature of this product for us is the SUPER SIMPLE integration with our automations in ActiveCampaign. Cons I would say the biggest area of improvement is the reporting. I would like to see a few more reporting capabilities. Also, I have wanted to download our recorded messages to send for approval, and the system was giving me an error, however, I reached out to \[SENSITIVE CONTENT HIDDEN\] over chat and he is always EXTREMELY quick to respond and help me out. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Stratics Networks](https://www.capterra.com/p/155761/Stratics-Networks/) Reason for choosing Call Loop The extremely easy integration with ActiveCampaign Review Source GF Gerard F. CEO Financial Services Used the software for: Less than 6 months ### "Couldn’t approve my business for sms but charged me for 6 Months" January 4, 2025 1.0 Awful. Cons Never used Service but they didn’t process my cancellation request and I was charged for 6 months. Review Source Jason R. Owner Marketing and Advertising Used the software for: 2+ years ### "Pretty Good Tool, Room for Growth" November 2, 2018 4.0 All in all the software is a solid SMS providor with tons of potential and room for growth. Pros I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier). Cons SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve). Review Source Linda E. Partner Used the software for: 2+ years ### "Awesome way to contact customers" December 13, 2017 5.0 Pros I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers. Review Source Dr. Zoe S. Psychotherapist- Life Coach- Consultant Used the software for: 6-12 months ### "Super useful technology" April 9, 2018 5.0 Pros I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias Cons A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out. Review Source GM Greg M. President Education Management Used the software for: 2+ years ### "Easy to use and good value!" May 21, 2019 5.0 I've never had any problem with service. Very responsive. Pros the ease of use was great! It's just simple. Easy to integrate with my CRM. Works for both text and voice broadcast. Cons It'd be a really great feature if the CRM integration included list management so I didn't have to import lists but that's minor Review Source Peter L. Founder and CEO Human Resources Used the software for: 6-12 months ### "Best way to capture leads from the stage!" October 30, 2018 5.0 I love Call Loop. It has transformed my lead capture from the stage. Anyone that is speaking in front of audiences needs to use it! Pros the ease of setup and the consistency of the experience. Cons would love to see some more tutorials or best practices shared with me. Review Source Elijah B. Artist / Entertainer Entertainment Used the software for: 2+ years ### "Very Effective and Efficient" October 30, 2018 4.0 Pros Great price, reliable and effective execution. Cons It was a bit complicated to set up and understand the workflow. Review Source Marc M. Comedy Stage Hypnotist / Certified Hypnotist - Consulting Hypnotist Used the software for: Less than 6 months ### "It is a great tool that I use to engage my audience and build my lists." January 8, 2018 5.0 Ease of list building from audience interaction. Pros It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond. Cons Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly. Review Source aC albert C. Regional Sales Manager Telecommunications Used the software for: 2+ years ### "Great for Sales Incentives" July 21, 2020 5.0 Has been a pleasant experience and performed to my needs and expectations Pros The ability to broadcast a new sales incentive to the field with ease and ensure new sales representatives can stay in the know Cons Ability to customize the 1 keyword as needed without canceling or deleting entire account Review Source GD Gladys D. Co-founder, Heart's Desire International Professional Training & Coaching Used the software for: 6-12 months ### "I love using CallLoop!" June 5, 2017 5.0 The benefits I've received from this software are high-quality leads, a perception of professionalism in having an easy way where people can opt into our mailing list, and the high level of customer service. I really can't think about what I don't like right now. Even the few times when I've experienced a small technological glitch, the level of responsive customer service has exceeded expectations. Pros What I like most about this software is how easy it is to get new leads. Whenever we speak - whether we are on a live or virtual stage, we walk the audience through the 2 steps they need to take to receive a free gift and it's wonderful to see all of the hands go up when we ask, "How many of you already received your free gift?" It spurs excitement and has helped us to gain high-quality leads! Review Source CL Charles L. Owner of Charlie Lindner Music and Elowvate Music Used the software for: 6-12 months ### "Pretty good. Really enjoy the communication" March 30, 2018 4.0 Pros Really easy to write out your text messages. Customer service is amazing!! Also, you can add a truncated website link into he text message so customers can click on the link inside of the text message for additional info on your product/event/etc... Cons Really need to separate phone numbers into groups WITHIN the software once my customers have signed up for my callLoop service. Under the current functions, I can only: 1.) export a .CSV of my entire database 2.) separate the new numbers into individual .CSV files 3.) create a new group in the software 4.) Upload the new .CSV file. It's cumbersome. Review Source JR Jeffrey R. CEO Automotive Used the software for: 1-2 years ### "Call Loop Review" May 24, 2019 5.0 Good. Sometimes there is no one manning support but not really a big deal Pros It removes numbers from opt outs from all lists Cons I really have nothing about Call Loop that I do not like. Review Source KB Kathi B. Realtor Real Estate Used the software for: Less than 6 months ### "Cost effective " July 31, 2018 4.0 I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising. Pros The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign. Cons It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time. Review Source KL Kyle L. Managing Member Real Estate Used the software for: 2+ years ### "Call Loop Fan" October 31, 2018 5.0 Great Marketing Tool Pros Easy to use and reasonibly priced marketing tool. Cons Nothing, I didn't have any negative experiences with Call Loop. Review Source MW Maggie W. Ops Mgr Banking Used the software for: 1-2 years ### "It's pretty good" February 1, 2019 4.0 Pros It's easy to send out texts and I like that our investment doesn't expire so we don't have to worry about trying to use them by a specific time. Cons I wish there were more reporting/tracking options. Review Source LW Lydia W. Owner Used the software for: Less than 6 months ### "Amazing & Life Changing" September 7, 2017 5.0 Pros I will literally be able to grow my business by 500% by using this service. I am in love with the seamlessness and the ability to connect with new leads in my sleep! Cons Had a few hiccups with setting up Mailchimp but the support staff was AMAZING, very responsive, polite and helped me fix everything instantly. Review Source KD Karl D. chiropractor Medical Practice Used the software for: 1-2 years ### "Love the functionality" November 6, 2018 5.0 Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive. Pros I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective! Cons Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly. Review Source NT Noah T. Ministry Leader Banking Used the software for: 6-12 months ### "Review" July 24, 2018 3.0 It was my first text service so it is overall going awesome but there are some disappointing features. Pros I love the ability to receive alerts when new contacts are added and also when they are dropped. Cons I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier. Review Source Response from Call Loop July 25, 2018 Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime. SS Sean S. Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "We enjoy this software for what it is intended to do! It's easy to understand, and that's important" July 17, 2017 5.0 Our marketing has improved and we have an easy way to get our prospects into a system. Pros It's easy to navigate and set up campaigns. Once everything is set up, the ease of duplicating campaigns is nice! Cons We wish it could track how many follow up messages were sent, as well as if there were any errors in the numbers we submit. You see errors in regular campaigns, but not in the follow up messages. Review Source BE Bill E. Used the software for: ### "awesome in every way" March 23, 2017 5.0 Not too many SaaS companies get this right, but service and support (in my opinion) are paramount. As an agency owner, I take my customer service and support requests very seriously, so does Call Loop, nice going! Review Source Response from Call Loop March 24, 2017 Thanks Bill! Appreciate the long term partnership :) RA RJ A. Used the software for: ### "Call Loop thumbs up" March 1, 2017 5.0 Call loop is easy to use and I have rekindled some of my inactive customers from 4 and 5 years ago. One text generated over $2000 of business! Review Source Response from Call Loop March 1, 2017 Way to go RJ! Congrats on the success! SW SARAH W. Corporate Event and Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Customer Service A+" November 6, 2018 4.0 They have always been very responsive to our needs and I am sure we will look to them in the future. Pros I really like the fast response to any questions that I had. Cons At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us. Review Source RS Rhonda S. Account Manager Industrial Automation Used the software for: Less than 6 months ### "Very effective tool and just what I needed." November 2, 2018 4.0 I used it for recruiting! It helped me gather a viable current database of candidates quickly. Pros Saved me so much time! It was easy to learn to use. Cons A helpful add on would be..if when you load a list of phone numbers it would identify mobile phone vs land line. 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