# Page 2 | Call Loop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Call Loop the right SMS Marketing solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152402/Call-Loop/reviews --- Call Loop 4.5 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Call Loop ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Dustin D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Awesome SMS Marketing & Voice Broacasting Tool" July 15, 2016 4.0 I signed up to the free Call Loop SMS marketing trial a year ago I was so happy with the service I stayed on. The suite of tools Call Loop provides is pretty insane. I have used alot of SMS platforms and I will say thier is the best around, from ease of use and functionality. I have clients who use all different types of marketing tools and Call Loop seems to work with just about everything. They have a Zapier integration and it connects to a bajillion apps, so that's one of the main reasons I chose the service. It also works with marketing platforms Instapage, ClickFunnels, Lead Pages, Unbounce and a lot people are using those now. I have never really had an issue with the service but I found whenever had a question support was top notch and answered me right away. I can even get the owner Chris on the phone and talk about campaign ideas if needed. That means a lot these days when people often treat you like a number. Pros They have really cool voice broadcast that even lets you transfer the sms to a live call by texting back a number. This is awesome for pay per call campaigns and event have a client how uses it for support requests. You can also easily see your sms click data in Google Analytics and in reports generated by Call Loop. You can also easily capture name and email via text to join. I use this when I am speaking on stage at marketing events to quickly grow my list. I just offer my slide deck and ask them to text in to receive it. It works like crazy sometimes I like 90% of the room to text in. There are a lot of other popular features that they have but I have not used much myself. Especially SMS contests & sms coupons. Cons umm I can't think of any cons at the moment. Thier support and service is awesome. The product is never down. And best of all, they are adding new integrations and product up dates all the time. Thanks Chris for making such an awesome product. Review Source Response from Call Loop July 15, 2016 Hi Dustin, Thanks for the review. I noticed you had customer support at 4 stars, but you mentioned that "Their support and service is awesome". Do you think a 5 star would be a better choice? Thanks for the review! SB Shawn B. Marketing Automation Specialist Internet Used the software for: 2+ years ### "I have been using this software myself and for clients since it was originally released. " April 5, 2018 5.0 Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information. Pros Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups. The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%! I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information. The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools. Cons I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly. Review Source Response from Call Loop April 9, 2018 Thanks Shawn! VR Verified Reviewer Lifestyle Podcast, Great Insight. Great Performance. Used the software for: 2+ years ### "It's great!" May 14, 2018 5.0 organization and client lists Pros It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great. Cons Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon. Review Source BB Brett B. CMO Real Estate Used the software for: 1-2 years ### "A trusted company that does what it says and delivers. " July 23, 2016 5.0 I started using Call Loop a number of years ago to be able to utilize SMS in our marketing, mostly for being able to reach our customer base at the best marketing level - text. The suite of tools has grown since the time I started and it keeps growing. I really like the transparency of the team and their ability to treat every customer like their best customer. I have tried a couple others, just to see if there was something I was missing. I came to find that the other products were probably not actively developing their platforms. They have features that work, but aren't forward thinking like Call Loop. Call Loop is cutting edge when it comes to development and I assume will stay that way for a while to come. Support was my favorite part about it, a lot of SMS marketing can be difficult if you haven't used it previously, getting questions answered fast was a must with what we were doing at first and they made that process of fixing our issues a top concern. I'm assuming that is the case with everyone that is on the platform. The real bonus of the platform is their integrations, other services just aren't there when it comes to that. The added bonus of integrating with Click Funnels was the kicker for us. Pros Integrations, automation and ease of use. Cons Not sure because we haven't had any hiccups in service. Review Source Response from Call Loop July 23, 2016 Thanks for the kind words Brett! GM Greg M. boss Used the software for: 1-2 years ### "Great" June 13, 2017 5.0 Pros Easy to do simple stuff! Just getting a basic text or VB out is really easy Cons Sometimes I would like an advanced feature like sending longer texts. I would like better contact management and I would REALLY suggest more robust views of subscribers and unsubscribes. Also I would prefer that if someone unsubscribes from the texts for example it didn't affect A) the other lists they are subscribed to and B) Unsubscribe them from voice broadcasts. Review Source Response from Call Loop June 13, 2017 Hi Greg, thanks for the feedback. Note taken on the longer texts. For unsubscribes, because it's a short code if they reply STOP they will be removed from the entire short code. That's how short codes work unfortunately and a standard in the industry. William A. Managing Partner Financial Services Used the software for: 2+ years ### "Easy to Use and Functions Well!" July 21, 2020 5.0 Easy. Efficient. Does the job. Pros The interface for Call Loop is very easy to use. The features satisfy what we need in our business. I have no complaints. It does the job well. Cons I feel it can be priced a bit lower in our world of technology. Outside of that, I have no complaints. Reason for choosing Call Loop I was referred to the product and it does what was promised. Review Source VR Verified Reviewer Consultant / Director of Sales Computer Software Used the software for: 6-12 months ### "Works as advertised" July 27, 2018 5.0 I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far! Pros It was relatively easy to set up and get working, help section was good when I had questions. Cons I'd like to see a lower cost per SMS, it can get pricey if messaging large groups. Review Source PJ Peter J. Chief Instructor and Operations officer Health, Wellness and Fitness Used the software for: 2+ years ### "GOOD CALL loop" April 7, 2017 4.0 A friend told me about callloop 4+ years ago....I wasnt sure...but GOOD CALL on becoming a client of theirs. GREAT customer support AND they're enthusiastic about my success like I am. As a business owner THATS tough to find. From lead follow up, to scheduling to sharing content with current students, callloop is one of the best small business operations decisions I've made in the last 20 years. Pros ease of use Cons less support and access from mobile. really seems more designed around the desktop computer environment Review Source Response from Call Loop May 5, 2017 Thanks for the review Peter! TW Thomas W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "We have been using Call Loop for several years now. Very easy to use and we use it alot!" January 11, 2018 5.0 Easy to use so able to access and execute immediately Pros Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve. Cons There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts. Review Source VR Verified Reviewer Owner Media Production Used the software for: 1-2 years ### "Almost satisfied " November 7, 2018 3.0 It’s a great tool to use for drip marketing. Unfortunately, the reports don’t work as they should. Once that feature works properly, then this tool would be awesome! Pros The customer service is awesome! I like that it allows me to do other task. Cons User interface can be difficult. The reports don’t work properly. Review Source AS Alan S. sole proprietor Entertainment Used the software for: 2+ years ### "I use it, but I can't highly endorse it. It is not user friendly" July 16, 2020 3.0 It gathers cell phone #'s for me. it costs me money every time they send me a text and if I want to reply to the test, it costs me more money. If I want an interactive experience - back and forth with text messages, it costs me money every time. Pros It does gather cell phone #'s for me so I can communicate with people via text messaging. Cons It is not intuitive. I fight with the program EVERY time I use it. It pisses me off and as soon as I find an alternative funneling program, I will probably change. Reason for choosing Call Loop it was suggested to me by another hypnotist Review Source VR Verified Reviewer Founder and CEO Used the software for: 6-12 months ### "So far so good! I am just starting to use the Call Loop for all it can do! " March 29, 2018 5.0 I converted 70% of an audience I spoke in front of to my list. It was easy. Pros I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers. Cons When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive. Review Source DM Doug M. Founder Sporting Goods Used the software for: 2+ years ### "Call Loop Helps Individuals Get Floating via an Innovation in Flotation - The Float'n Thang" July 24, 2020 5.0 The text services allows for customers to gain info in seconds. It also connects to our CRM system Infusionsoft to story their contact info. Pros Using the Keywords posted on print items helps get offline traffic online. We can get our info to individuals quickly offering them free shipping codes and support as needed. Cons Can't really think of anything at this time. Maybe some mobile app functions? Reason for choosing Call Loop It was a perfect SAAS for Infusionsoft users. Review Source TR Ted R. Owner Used the software for: 2+ years ### "Callloop is awesome, killer product for cutting edge marketing" June 2, 2017 5.0 Pros My favorite is texting and sms features, voicemail drop and the customizing options for text email responses, etc Cons I dont like the added expense of keywords, but they are fixing this, there really aren't any other cons I can think of Review Source Response from Call Loop June 5, 2017 Thanks for the great feedback Ted! LE Linda E. owner Information Technology and Services Used the software for: 2+ years ### "Love Call Loop" November 5, 2018 5.0 love it time saver Pros Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them. Cons they stopped sending me notices of new people on my list Review Source Jey L. Used the software for: 2+ years ### "null" January 11, 2017 4.0 Review Source SM Sarah M. Used the software for: 1-2 years ### "Best Text Messaging Service---HANDS Down! " July 25, 2016 5.0 Working with Call Loop is so easy! Their communication with our team makes the whole process easy! There are even ideas of how to use the service even more creatively and efficiently. I can't imagine using another service. We are definitely beyond a happy customer! Review Source Response from Call Loop July 25, 2016 Thanks Sarah! We're excited and glad that we can help! AC Amy C. Marketing Operations Food & Beverages Used the software for: Less than 6 months ### "Best Software for Lead Notification" March 17, 2017 5.0 CallLoop is the only software available (that I could find anyway) that can SMS text your sales reps when they are assigned a new lead in Marketo. I looked high and low for a software that integrated with Marketo & could also send a text message to our sales reps (NOT the lead itself.) I was shocked at how hard this was to find. Call Loop took a whole 10 minutes to set up and our first response time has skyrocketed as a result of implementing SMS notifications to our sales reps. Thanks guys!!! Pros Integration with Marketo Super simple set up Very fast text message send time Ability to send text alerts to sales reps (not just the lead itself) Cons None Review Source NK Nicholas K. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Very easy to use, but still working out some bugs and limited functionality." May 16, 2017 3.0 Pros It's very simple software that's quite easy to use. Support was very helpful in overcoming the annoying bugs the systems has. Cons Reporting is lacking. Bugs caused us to spend a lot of time on the phone and in e-mail with support. Review Source RB Rick B. Everything Design Used the software for: Less than 6 months ### "Callloop is buggy" November 28, 2017 2.0 Pros Easy to use when it works and clean interface. Support tries to be helpful. Pricing about the same as the industry average. Cons The system is buggy and tech support just passes the buck and will not take reasonable for anything. I documented for them their system not working and they offer me a 50% off. Surely they should fix the bug but have not. Call Loop made me look bad to my client. Review Source Response from Call Loop November 29, 2017 Hi Rick, I'm sorry to hear that, however after looking at the conversation with our support team - it seems that the issue was a user error. We do offer full refunds for problems and issues that arise when it's a Call Loop error, but in this case it wasn't. Because of the large broadcast amount, we did offer a discount on the messages to make up for the mistake made. It happens and we help as much as we can. If there is anything we can do, please email me directly at Chris@CallLoop.com - CEO MC Mike C. President Security and Investigations Used the software for: 6-12 months ### "Very useful tool!" March 17, 2017 5.0 We use Call Loop when making presentations at conferences. If attendees want our slides and notes or other tools we reference, they can text a code to get them - while they are still in the meeting room! We've seen a giant uptick in requests for information from conferences using Call Loop. Also, when integrated with Infusionsoft, we can automatically plug participants into follow-up email campaigns without anyone on our team making a single keystroke! Pros It has greatly increased our prospect self-identification at conferences. It is easy to use and cost-effective! Cons I would like to see the ability to make our automated text conversations more interactive. Review Source Response from Call Loop March 17, 2017 Awesome! We're so happy to hear that Call Loop is helping out. ME Mario E. Marking director Used the software for: 1-2 years ### "Easy to use, gets the job done." November 16, 2017 5.0 Pros The pricing is with my budget and the straight forwar cost pert text. It easy to set up the lists and send messages. Cons The integration with mailchimp it doesn't work all the time. I use jorforms to collect data and it will be great to have that option to build my lists. Review Source Response from Call Loop November 17, 2017 Thanks Mario! We can help determine what happened with your Mailchimp integration. Someone from our team will contact you shortly. eA erica A. Owner Retail Used the software for: 1-2 years ### "Great Experience" April 6, 2018 5.0 User friendly and helps with time management Pros Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Review Source VR Verified Reviewer Marketing Specialist Banking Used the software for: 1-2 years ### "Not working for us" January 25, 2019 4.0 I'm not getting any stats and the number of people who have signed up isn't changing. For months no change Pros I find it easy to schedule text messages. Cons I'm not receiving any click through reports. Review Source DK Deborah K. Owner Food & Beverages Used the software for: 2+ years ### "Great avenue for reaching our customers" July 19, 2020 4.0 Call Loop really gets the word out quickly for us when we run a big special. Pros It's important for us to reach our customers in a timely manner, so their scheduling option or immediate delivery works great. Also, like that they link with our email company to add on customers to our list. Cons Everyone once in a while, the chat feature is slow to contact someone for help. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.