--- title: "Hostaway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hostaway Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/152433/Hostaway/" page_type: "product" language: "en" --- # Hostaway Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hostaway ## What is Hostaway? Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. What you can do with Hostaway: \*Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) \*Automate 93% of repetitive guest communication with AI Replies \*Increase earnings by 25%+ with Dynamic Pricing \*Track performance with advanced reporting and insights \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Create or connect your own direct booking website Why hosts choose Hostaway: For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: \*Award winning 24/7 phone support, with help always a call away \*A comprehensive Help Center for self-service \*A 97%+ customer satisfaction rating \*Global team coverage for multi-language, local understanding ## What is Hostaway used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Recognitions Shortlist Overall rating Based on 1,622 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Personalized onboarding assistance Continuous enhancements and scalability Messaging limitations and delays Account management challenges Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 - Property Management / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hostaway alternatives Highest Rated [4.9 (531)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (713)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152433/Hostaway/alternatives/) ## FAQs about Hostaway Overview ### What problems does Hostaway solve? Hostaway solves double-booking risk, scattered reservations, repetitive guest messaging, and time-consuming owner reporting by centralizing channels, calendars, inboxes, automation, invoicing, and statements. Vacation rental managers, hosts, cleaners, and operations teams use it to scale multi-property portfolios, improve guest response times, and reduce manual coordination across Airbnb, Vrbo, and direct bookings. Answer based on 1173 reviews Overview ### Which roles and teams benefit most from Hostaway? Hostaway is most used by property managers, vacation rental owners, hosts, and operations leaders who need to centralize listings, reservations, guest communication, and channel management. Executives such as CEOs, presidents, founders, and directors benefit from portfolio oversight, performance visibility, and streamlined workflows that support scaling short-term rental businesses. Answer based on 1564 reviews Overview ### What company size and industries is Hostaway built for? Hostaway serves small vacation rental and short-term rental property managers, with 99% of reviewers from small businesses. It is used most in Hospitality at 45% and Real Estate at 37%, with additional adoption in Leisure, Travel & Tourism at 6%, fitting Airbnb, Vrbo, Booking.com, and Expedia hosts. Answer based on 1577 reviews Features and Usability ### What are the key features of Hostaway? Hostaway includes core vacation-rental features like channel management, calendar sync, booking management, and property management, plus differentiators such as automated guest messaging, task management for cleaning and maintenance, owner statements, invoicing, and a direct booking website. Reviewers also frequently mention the mobile app, customizable permissions, and reporting dashboards. Answer based on 784 reviews Integrations ### Which third-party tools and platforms does Hostaway integrate with? Hostaway integrates with over 50 third-party tools, including Stripe and Authorize.net for payments; PriceLabs, Wheelhouse, and Beyond for dynamic pricing; Vrbo for channel distribution; and Turno, Xero, and Google Sheets for operations and reporting. Official catalog integrations also include Breezeway and Google Contacts. Answer based on 253 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hostaway? Hostaway offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say beginners and smaller teams often get productive quickly with one-on-one guidance, while admins, nontechnical users, and teams handling complex setup, formulas, or compliance usually need multiple sessions and more time. Answer based on 179 reviews Getting Started and Support ### What customer support options does Hostaway offer, and how do users rate the experience? Hostaway offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during onboarding and troubleshooting, especially through scheduled calls. Some report delays on urgent or technical issues, inconsistent agent expertise, and occasional back-and-forth before resolution. Answer based on 784 reviews Security ### How does Hostaway handle data security and access control? Hostaway uses granular user permissions and staff-level access controls, including options to hide financial data, and supports password resets plus credit-card preauthorization for security deposits. Reviewers also note limits: no DMARC support for sending from a domain, some permission restrictions, and occasional concerns with VRBO sync exposing private listing information. Answer based on 23 reviews Ease of use ### Is Hostaway easy to use for managing vacation rentals? Hostaway makes daily vacation rental management easier by keeping reservations, guest messages, calendars, and channel management in one place. Many property managers find the platform intuitive after onboarding, but some mention a learning curve, a busy dashboard, and a mobile app that offers fewer features than the desktop version. Answer based on 424 reviews ## Who uses Hostaway? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Personalized onboarding assistance 91% positive reviews out of 410 Most reviewers find onboarding highly supportive, with knowledgeable specialists guiding setup and addressing individual business needs. Bert C. co-founder, 1 employee. "What I liked most about Hostaway was the structured and insightful onboarding process, especially the personalized support provided by Fatih." Messaging limitations and delays 47% negative reviews out of 106 Some users report messaging features lack real-time updates, have notification issues, and limited integration with certain platforms. Jennifer D. Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous enhancements and scalability 94% positive reviews out of 122 Most reviewers describe improvements and updates as frequent, responsive to feedback, and essential for supporting business expansion. Heidi B. owner and administrator of resort property, 2 - 10 employees. "sensitive content hidden\] was successful after trying a variety of strategies, to get a something done that was very successful for me, changing a map that wasn't loading correctly." Account management challenges 66% negative reviews out of 99 Most reviewers indicate account management suffers from slow support, integration problems, and difficulties with cancellations or billing adjustments. Patrik G. Owner, 2 - 10 employees. "They billed me even after canceling and refused to refund money. And it took weeks to relist properties in VRBO after canceling HOSTAWAY resulting in major losses." Comprehensive rental management platform 93% positive reviews out of 82 Most reviewers indicate vacation rental management is streamlined, organized, and efficient for handling multiple properties and channels. Christopher Q. Airbnb Host, 1 employee. "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." Payment integration difficulties 52% negative reviews out of 52 Some users report payment integration is unintuitive, lacks flexibility, and often requires manual adjustments or workarounds. Kara K. Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Features AI summary Based on 2,484 Channel Management reviews Capterra data shows that buyers of channel management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Hostaway supports all three of the features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across listings, maintain consistent data between systems, and manage multiple booking channels from one place, allowing teams to reduce double bookings, save time on manual updates, and run day-to-day operations more efficiently. Calendar Management 4.8 (524) 72.14% of 524 reviewers that rated this feature as important or highly important With this capability, you can oversee all property calendars in one place, sync availability across channels like Airbnb and VRBO, and prevent double bookings. Reviewers appreciate its intuitive interface, time-saving synchronization, and clear overview, though some want more options and faster loading. Multi-Channel Management 4.7 (378) 71.43% of 378 reviewers that rated this feature as important or highly important This aspect lets you manage listings, rates, and availability across platforms like Airbnb, Booking.com, and VRBO from one dashboard. Reviewers indicate it saves time and prevents double bookings, though some note integration challenges with certain channels and setup complexity. Inventory Control 4.7 (104) 31.73% of 104 reviewers that rated this feature as important or highly important Monitor product stock levels Real-Time Data 4.7 (180) 65.56% of 180 reviewers that rated this feature as important or highly important Receive data and information in real time Third-Party Integrations 4.5 (307) 80.78% of 307 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reservations Management 4.8 (843) 68.09% of 843 reviewers that rated this feature as important or highly important Hostaway offers centralized reservation control, letting you manage bookings from multiple OTAs and your website in one dashboard. Users think it reduces double bookings, streamlines edits, and keeps things organized, though some mention occasional syncing issues and limited app functionality. Hostaway 136 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: With this capability, you can oversee all property calendars in one place, sync availability across channels like Airbnb and VRBO, and prevent double bookings. Reviewers appreciate its intuitive interface, time-saving synchronization, and clear overview, though some want more options and faster loading. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hospitality Industry: To be used by the hospitality industry - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: You benefit from centralized guest messaging, automated replies, and integration with Airbnb and VRBO inboxes. Reviewers appreciate time-saving automation and unified inboxes, but some report message lags, limited channel integration, and desire for better attachment support. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: This aspect lets you manage listings, rates, and availability across platforms like Airbnb, Booking.com, and VRBO from one dashboard. Reviewers indicate it saves time and prevents double bookings, though some note integration challenges with certain channels and setup complexity. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: It gives you the ability to create direct booking websites, saving on OTA fees and broadening your audience. Some reviewers find it easy to set up and customize, while others mention translation limitations and wish for more booking engine flexibility. - Online Payments: Accept and process online payment transactions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Hostaway offers centralized reservation control, letting you manage bookings from multiple OTAs and your website in one dashboard. Users think it reduces double bookings, streamlines edits, and keeps things organized, though some mention occasional syncing issues and limited app functionality. - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,622) 4.6 Based on 1,622 reviews ## Pricing Value for money 4.6 (1548) [View all Pricing Plans](https://www.capterra.com/p/152433/Hostaway/pricing/) Value for money 4.6 (1,548) 4.6 Based on 1,548 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1590) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,590) 4.7 Based on 1,590 reviews ## User reviews Overall rating 4.8 Based on 1,622 reviews Filter by rating 5(1405) 4(140) 3(25) 2(14) 1(38) Mentioned topic Sorted by most recent SB Signe B. Owner Retail ### "Easy app to navigate but log in issues " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 9, 2026 Overall it is a simple app that is easy to navigate but the issues that I have with logging in on multiple devices with multiple verifications needed is obnoxious. Pros I like the mobile interface app. You are able to easily see what bookings are coming up. And what the total bookings are. Cons I don’t like how difficult it is to sign in on different devices. It wants me to verify it on a device that is already logged in and it says it will refresh and automatically log me in. But it doesn’t really. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Client Relations Coordinator Hospitality ### "Great software for large portfolios across multiple platforms " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 I use Hostaway on a daily basis to manage reservations for 100+ short term vacation rentals across VRBO, Airbnb, and more, including on our own website. I mostly use Hostaway for the calendar view, creating direct reservations, and viewing guest messages. I would highly recommend Hostaway for anyone with a large portfolio. Pros Hostaway is a great hub for managing reservations from multiple platforms. I like that Hostaway allows you to import and export a listing to multiple platforms and edit those listings (along with rules, amenities, etc) all within the Hostaway platform. I also like that Hostaway allows for mobile access and that the calendar syncs across listing platforms. Cons The mobile usage of Hostaway is sometimes difficult to navigate. Some features are not available on mobile, like creating owners’ stays or clicking on a property’s links to platform-specific listings. Additionally, sometimes Hostaway does not sync correctly, and will allow for bookings to be accepted despite a calendar block. I would also love for Hostaway to adopt better mother/child listing options - for example, we have one listing where guests can rent one unit, two adjoining units, or the entire building (three separate listings). While we are able to place the individual unit under the two adjoining units, we are then unable to place the two adjoining units under the listing for the entire building. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jorgen B. CEO Hospitality ### "I would recommend staying away based on my experience with onboarding so far" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 8, 2026 Pros The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine. Cons Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amanda R. Self employed Hospitality ### "Two weeks in and already trying to leave" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 2, 2026 Words cannot express how disappointed and fed up I am. I have spent weeks setting up and troubleshooting a system that was specifically configured with onboarding, only to find that critical workflows still do not operate as expected. I get stock responses, contradictory advice and further workaround suggestions when I have already made clear that I no longer trust the product enough to build my business operations around it. My onboarding specialist himself was good and helpful, but went on holiday for two weeks part-way through onboarding, and regardless of the quality of the individual onboarding support, the resulting system still does not work in the way I was sold. I am now left with software I do not want, a 12-month commitment I asked to be released from almost immediately, and operational problems with guests and staff that I have had to clear up manually. I specifically asked for a trial or sandbox before signing precisely so I could discover these issues before committing. That request was refused, and the high-pressure sales tactics made me uncomfortable at the time. I wish I had walked away then and listened to my instincts. More fool me. Pros Easy to connect to. That is where the pros stop. Given the ease of setup, you would expect something beyond “a booking comes in and you get notified” to work reliably. In our experience - it doesn’t, especially at this price point its not too much to ask for more than that... Cons Considering this is an onboarding-only product, you would expect the beginning of the journey to be simple. WRONG. I was given around 24 hours to accept the price, refused any opportunity to trial or sandbox the software before signing, and required to commit to a 12-month contract with paid onboarding. The sales process significantly over-promised and the software has significantly under-delivered. In the first few weeks alone I have counted 19 serious failures against functionality that matters to our operation. These range from a guest being left outside in the rain overnight because the Guest Portal failed to expose their door code, followed by multiple contradictory explanations from Hostaway about why it happened, to pre-authorisation/deposit workflows not working as I had expressly been told they would, to cleaners being given permissions that allow them to edit the very tasks management has assigned to them while important evidence cannot even be made mandatory. The guest access issue alone has been extraordinary. Initially I was told it related to migrated bookings. I was expressly instructed by Support to manually add pre-authorisations to those bookings and told that this would then satisfy the condition used to expose the door code. I followed that advice. I was subsequently told by another member of Support that manually added pre-authorisations cannot satisfy that condition at all. A brand-new booking has since demonstrated many of the same Guest Portal failures, despite the workflow having been configured during onboarding. The list of operational failures and workarounds goes on, and almost every workaround seems to involve me manually checking, remembering or intervening in something. The express reason for buying a PMS was to reduce me as the operational bottleneck. It was sold to me as a way to reduce our technology stack and reduce failure points as we scale. It has certainly reduced the failure points to two either me or hostaway.... not exactly the solution i was hunting for. Support has been exceptionally frustrating. Responses repeatedly appear heavily AI-mediated, often repeat back what I have already said, and I have received contradictory technical advice or instructions to configure things that were already configured during onboarding. I have now been trying for around two weeks simply to get a meaningful response from Customer Success about leaving, beyond set up a call I have got nothing, not even a reply to my multiple emails with screenshots showing that I have set things up expressly as requested and still they fail. I could not have been clearer before signing about what I needed the system to do. So far, Booking.com connectivity is the one area where it has done what I was told it would that is it! At more than twice what we were paying per month before, plus onboarding, plus the commitment and implementation burden, the value for money for our use case is appalling. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) too many failure points with booking.com and no ownership of any of the issues Alternatives considered [Hostex](https://www.capterra.com/p/254972/Hostex/) Reasons for choosing Hostaway could reduce my tech stack and failure points that others could blame on another platform in theory.... it did not work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Taylor H. Owner and Property Manager Real Estate ### "10/10 for Hostaway!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Great! Everyone I have interacted with has been nice and KNOWLEDGABLE on the product! \[sensitive content hidden\] has been amazing to work with! Pros Ease of use and integration! The software seems easy once you learn it. Customer support has been great and very knowledgeable. Cons Would like more flexibility on charges (like deposits from guest and not sending deposit email to guest without us pushing the button). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Daniel P. Gestor Hospitality ### "Excelente atencion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 Estoy contenta. En líneas generales todo funciona bien. La atención siempre es excelente. Ha sido relativamente fácil hacer la migración y todas las funcionalidades son muy útiles. Llevo 2 meses y después de haber probado otros PMS, sin duda este es el mejor de los que probé Pros La reunión de hoy con \[contenido sensible oculto\], se nota que entiende Hostaway, que rápido sabe de lo que le hablamos. Es eficaz y eficiente Cons No me gusta que la app y la web funcionen tan diferente. Debería estar la App preparada igual que la web (traductor, ver el ses hospedajes relleno) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) Rental Ninja tiene muchas funcionalidades, la app funciona fenomenal. Pero algunas funciones aún están en fase beta y los trabajadores no suelen saber como solucionar los problemas que van surgiendo. La migración fue horrible, terrible, un infierno Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reasons for choosing Hostaway Por el entendimiento que tenían los trabajadores sobre el producto. Saben lo que funciona, como funciona, entienden la web, entienden al consumidor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Dainora P. Owner Real Estate ### "\[sensitive content hidden\] was exceptional" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 28, 2026 \[sensitive content hidden\] was the best Hostaway support specialist we had over our time with Hostaway. She resolved the problem that we couldn't resolve for couple of years and she did it in a patient, calm matter. We expressed a frustration with hostaway and \[sensitive content hidden\] calmly answered that she will do everything she can to resolve our issue. Once again exceptional service, knowledge and support. She might saved Hostaway account for the company. Pros \[sensitive content hidden\] 's service was exceptional. She solved our issues and was professional, patient and knowledgeable. Cons issues with exporting data to different channels, lack of patience and knowledge by some customer support specialists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cara L. property manager Real Estate ### "financial reporting needs help" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 27, 2026 Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Birkan S. Customer Service Manager Hospitality ### "Smooth Onboarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank \[sensitive content hidden\] for his support and assistance throughout the onboarding process. Pros Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive. Cons One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations. Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) Supercontrol was not able to provide utilities what we were looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IC Isabel C. owner Real Estate ### "positive review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Overall, we have had a very positive experience with Hostaway so far. The platform offers many useful tools for managing our properties and bookings, and we are excited to continue exploring everything it has to offer. The onboarding and support experience has been especially positive thanks to \[sensitive content hidden\] , who made a huge difference for us. She was friendly, patient, knowledgeable, and genuinely helpful throughout all our calls. We really appreciate the time and support she gave us! Pros Hostaway has been a great solution for managing our bookings and properties in one place. We really like how it helps us organize reservations, booking channels, and guest communication, making everything much easier to manage. The platform has a lot of useful features and gives us a better overview of our daily operations. A special mention to \[sensitive content hidden\] , our Hostaway guide, who was absolutely amazing throughout the process! She was incredibly helpful, patient, and always took the time to guide us through everything and answer all our questions. Her support made the onboarding experience much smoother and more enjoyable. Cons As with any new system, there can be a bit of a learning curve at the beginning because there are so many features and settings to explore. Some things also take a little time to fully understand and set up exactly the way we want. However, whenever we needed help, we received great support, especially from \[sensitive content hidden\] , who was always there to guide us. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) i wasn't able to understand the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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