# Hostaway Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Hostaway Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Hostaway Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/152433/Hostaway --- # Hostaway Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 22, 2025 Written byShephalii Kapoor Shephalii Kapoor Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advis... [See bio & all articles](https://www.capterra.com/resources/author/skapoor/) Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Shephalii Kapoor is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hostaway Hostaway Overview: ### Key takeaways Insights from verified Capterra reviews Hostaway is a vacation rental management platform used mainly by small businesses in hospitality and real estate. It helps users centralize bookings, automate guest messaging, and manage multiple channels from one dashboard. Reviewers highlight its calendar and reservation tools but also note inconsistent support and onboarding. Recent updates include AI-powered sentiment analysis and a revamped mobile app. ### Our verdict Hostaway suits small teams managing multiple short-term rentals who need centralized control and automation. While its calendar and messaging tools save time, buyers should expect a steep onboarding curve and inconsistent support. Some integrations require manual setup, and pricing may not scale well for smaller portfolios, but the platform delivers on core rental management needs. Overall rating Based on 1,524 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Personalized onboarding support experience Continuous platform enhancements and growth Messaging and notification shortcomings Account management and integration issues Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hostaway alternatives Hostaway may not suit every team—especially if you need a simpler interface, more transparent pricing, or a different mix of automation and integrations. Explore other tools that align better with your workflow, budget, or property management style. Highest Rated [4.8 (704)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,207)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152433/Hostaway/alternatives/) ## Who uses Hostaway? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Personalized onboarding support experience 91% positive reviews out of 392 Most reviewers find onboarding highly supportive, with knowledgeable specialists guiding setup and addressing individual business needs. Bert C co-founder, 1 employee. "What I liked most about Hostaway was the structured and insightful onboarding process, especially the personalized support provided by Fatih." Messaging and notification shortcomings 48% negative reviews out of 103 Some reviewers describe messaging as laggy, with limited features, notification delays, and inconsistent channel synchronization. Jennifer D Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements and growth 94% positive reviews out of 117 Most reviewers describe improvements and updates as frequent, responsive to feedback, and supporting business expansion. Josh B Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Account management and integration issues 66% negative reviews out of 97 Most reviewers indicate account management suffers from slow support, integration problems, and difficulties with cancellations or billing. Aja L Owner/Property Manager, 2 - 10 employees. "To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month." Comprehensive vacation rental management 92% positive reviews out of 74 Most users report vacation rental management features streamline operations, centralize listings, and simplify scaling across platforms. William F Owner, 1 employee. "It has allowed me to scale my short-term rental business while keeping operations organized and efficient." Payment integration limitations 54% negative reviews out of 50 Some users report payment integration lacks flexibility, causing manual work, processor issues, and challenges with installment payments. Kara K Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Hostaway's interface Hostaway’s interface is structured around a centralized calendar and dashboard that simplifies multi-property management. Users appreciate the visual clarity and multi-view options, though some report slow loading, limited bulk editing, and mobile app friction. 2+ Shephalii Kapoor You’ll likely spend most of your time in the calendar view, which reviewers say helps reduce double bookings and centralizes updates across platforms. Just be prepared for occasional sync delays and a mobile experience that may not match the desktop’s clarity. Ease of Use 4.6 (1,524) 4.6 Based on 1,524 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shephalii Kapoor Hostaway’s top-rated features work together to reduce manual coordination. This gives your team more control over bookings, calendars, and guest communication—all while minimizing the risk of double bookings or missed updates. Features 4.7 (1,524) 4.7 Based on 1,524 reviews The Hostaway features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Reservations management 4.6 (691) 691 reviewers rated this feature Centralizes bookings from multiple channels into one dashboard, helping prevent double bookings and simplifying edits or cancellations. Syncing with Airbnb, VRBO, and direct booking sites is a key benefit, though some syncing bugs are noted. Booking management 4.6 (69) 69 reviewers rated this feature Consolidates all bookings in one place, reducing manual tracking and improving organization across properties. Automates task assignments for co-hosts and cleaners, though some users report issues with data consistency across channels. Real-time notifications 4.6 (47) 47 reviewers rated this feature Keeps users updated with instant alerts for booking changes, guest messages, and calendar updates. This feature supports faster response times and better coordination across teams. Calendar management 4.6 (409) 409 reviewers rated this feature Offers a centralized, multi-view calendar that syncs availability across platforms. Helps avoid scheduling conflicts and saves time, though some users mention slow loading and limited bulk editing. Multi-channel management 4.5 (270) 270 reviewers rated this feature Enables oversight of all booking channels from one dashboard. Airbnb integration is smooth, but syncing with Booking.com and TripAdvisor can be inconsistent, especially with pricing and data formatting. Guest communications 4.5 (350) 350 reviewers rated this feature Combines messages from multiple platforms into a unified inbox, supporting automation with templates and scheduled replies. Some users report syncing delays and mobile app limitations. Advanced API access 0 reviewers rated this feature Enables developers to build custom integrations and tools on top of Hostaway’s platform. This is ideal for businesses with unique workflows or those looking to connect Hostaway with proprietary systems or third-party apps. Smart lock integrations 0 reviewers rated this feature Automates guest access by syncing with smart lock providers. Property managers can generate and send access codes automatically, improving security and reducing manual coordination during check-ins and check-outs. Cross-listings 0 reviewers rated this feature Allows managers to link parent and child listings so that a reservation on one automatically blocks availability on the others. This prevents double bookings and simplifies calendar management across similar or duplicate listings. Guest messaging AI 0 reviewers rated this feature Suggests personalized replies using ChatGPT based on reservation details and past conversations. Managers can approve or edit these replies, saving time while maintaining control over guest communication. Owner statement automation 0 reviewers rated this feature Users can now auto-generate monthly owner statements with pre-assigned listings and improved view/edit modes, reducing manual setup and improving clarity for both admins and owners. (Updated in 2025) Guest messaging speed boost 0 reviewers rated this feature Hostaway’s unified inbox now delivers messages 65% faster due to backend optimizations, helping teams respond more quickly and manage high message volumes more efficiently. (Updated in June 2025) Recurring expenses and extras 0 reviewers rated this feature Users can now schedule recurring charges or extras weekly or monthly, streamlining financial workflows and reducing repetitive data entry. (Updated in June 2025) Dynamic pricing algorithm updates 0 reviewers rated this feature Enhancements to the pricing engine now better detect local demand spikes, improve long-term pricing accuracy, and optimize for unique listings in small markets. (Updated in May 2025) All key features (144) Define levels of authorization for access to specific files or systems 0% of 0 reviewers... Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 67.11% of 228 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 16.67% of 6 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 100.00% of 1 reviewers that rated this feature as important or highly important Enables developers to build custom integrations and tools on top of Hostaway’s platform. This is ideal for businesses with unique workflows or those looking to connect Hostaway with proprietary systems or third-party apps. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 61.29% of 31 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling 0.00% of 1 reviewers that rated this feature as important or highly important Indication whether a resource is available or protected from allocation 100.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 26.67% of 15 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 50.00% of 2 reviewers that rated this feature as important or highly important Setting up the amount/charge for per hour of work by a company or professional 0% of 0 reviewers... Consolidates all bookings in one place, reducing manual tracking and improving organization across properties. Automates task assignments for co-hosts and cleaners, though some users report issues with data consistency across channels. 69 reviewers rated this feature Keep notes on the specifics of a reservation including customer information and special requests 0% of 0 reviewers... Accounting functionality within the system, not requiring integration with third-party tools 35.71% of 14 reviewers that rated this feature as important or highly important Offers a centralized, multi-view calendar that syncs availability across platforms. Helps avoid scheduling conflicts and saves time, though some users mention slow loading and limited bulk editing. 409 reviewers rated this feature Synchronize with other calendars to view mutual availability and schedules 0% of 0 reviewers... Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 16.67% of 24 reviewers that rated this feature as important or highly important Manage catering operations/processes 0.00% of 5 reviewers that rated this feature as important or highly important Analyze and track performance of channels 39.19% of 74 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance 75.09% of 277 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0.00% of 1 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees 41.18% of 51 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 82.58% of 155 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 42.31% of 52 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 42.86% of 7 reviewers that rated this feature as important or highly important Accept and process credit card transactions 50.00% of 16 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 50.00% of 28 reviewers that rated this feature as important or highly important Allows managers to link parent and child listings so that a reservation on one automatically blocks availability on the others. This prevents double bookings and simplifies calendar management across similar or duplicate listings. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 66.67% of 12 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Provide online support for your customers through live chat or help desk functionality 93.75% of 16 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 17.65% of 17 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 89.66% of 29 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 69.31% of 101 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 64.42% of 371 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. 34.74% of 95 reviewers that rated this feature as important or highly important Enhancements to the pricing engine now better detect local demand spikes, improve long-term pricing accuracy, and optimize for unique listings in small markets. (Updated in May 2025) 0 reviewers rated this feature Electronically collect payments for goods or services 53.33% of 15 reviewers that rated this feature as important or highly important Digitally sign online documents 12.50% of 8 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 50.00% of 4 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 41.67% of 12 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 0% of 0 reviewers... Long term accommodation for guests 100.00% of 2 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 0.00% of 2 reviewers that rated this feature as important or highly important To be used by the hospitality industry 0% of 0 reviewers... Designed for vacation rentals 60.47% of 473 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests 37.29% of 59 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations 48.48% of 99 reviewers that rated this feature as important or highly important Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment 0% of 0 reviewers... Combines messages from multiple platforms into a unified inbox, supporting automation with templates and scheduled replies. Some users report syncing delays and mobile app limitations. 350 reviewers rated this feature Capture guest experience at a granular level and utilize data to deliver tailored services 43.14% of 153 reviewers that rated this feature as important or highly important Suggests personalized replies using ChatGPT based on reservation details and past conversations. Managers can approve or edit these replies, saving time while maintaining control over guest communication. 0 reviewers rated this feature Hostaway’s unified inbox now delivers messages 65% faster due to backend optimizations, helping teams respond more quickly and manage high message volumes more efficiently. (Updated in June 2025) 0 reviewers rated this feature Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events 0% of 0 reviewers... Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff 38.37% of 86 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications 0% of 0 reviewers... Manages incentive programs such as profit sharing, stock awards, and individual bonus plans 8.70% of 46 reviewers that rated this feature as important or highly important Monitor product stock levels 31.73% of 104 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 33.33% of 15 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 10.00% of 10 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Store information about leads or contacts and track, manage and nurture them throughout the sales process 23.64% of 55 reviewers that rated this feature as important or highly important Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) 0% of 0 reviewers... Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases 14.29% of 7 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment 40.91% of 22 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests 0% of 0 reviewers... Automate workflows and trigger campaigns based on customer actions 54.17% of 24 reviewers that rated this feature as important or highly important Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding 0% of 0 reviewers... Access software remotely via mobile devices 60.38% of 53 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Allows for businesses to run a variety of different campaigns across different channels 0% of 0 reviewers... Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 0.00% of 1 reviewers that rated this feature as important or highly important Enables oversight of all booking channels from one dashboard. Airbnb integration is smooth, but syncing with Booking.com and TripAdvisor can be inconsistent, especially with pricing and data formatting. 270 reviewers rated this feature Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 0% of 0 reviewers... Ability to see leads received from various distribution channels in one place 75.00% of 8 reviewers that rated this feature as important or highly important Manage and handle various international currencies 66.67% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages 0% of 0 reviewers... Manage and support multiple locations 73.58% of 106 reviewers that rated this feature as important or highly important More than one location 66.67% of 9 reviewers that rated this feature as important or highly important Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room 33.33% of 9 reviewers that rated this feature as important or highly important It gives you a direct booking website and integrates with major OTAs, helping you boost bookings and reduce fees. Reviewers appreciate the easy setup, customization, and cost savings, but some say translation issues and limited flexibility can frustrate guests and managers. 56.99% of 365 reviewers that rated this feature as important or highly important Accept and process online payment transactions 72.41% of 203 reviewers that rated this feature as important or highly important Track all opportunities for potential sales and convert them into recurring revenue 0% of 0 reviewers... Manage and track customer orders for goods, investments, or any other purchases 33.33% of 129 reviewers that rated this feature as important or highly important Portal for property owners to manage property listings, upload documents, track payments and generate reports 50.00% of 2 reviewers that rated this feature as important or highly important Users can now auto-generate monthly owner statements with pre-assigned listings and improved view/edit modes, reducing manual setup and improving clarity for both admins and owners. (Updated in 2025) 0 reviewers rated this feature Report showing financial balance at the beginning and the end of the period, along with activity 38.00% of 50 reviewers that rated this feature as important or highly important Manage channel partners through a portal where they can access all product information 36.05% of 86 reviewers that rated this feature as important or highly important Web-based portal that helps distributors, partners and other service providers access marketing and sales content 47.50% of 40 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 48.02% of 227 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 15.79% of 57 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software 37.50% of 8 reviewers that rated this feature as important or highly important Track and manage the profit margin between the cost of a product and its selling price. 0% of 0 reviewers... Design, communicate, and distribute incentives to perform a specific action 66.67% of 3 reviewers that rated this feature as important or highly important Centralized database to track details of properties (including lease, tenant, and owner information) 53.57% of 28 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent 44.44% of 18 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage 43.48% of 92 reviewers that rated this feature as important or highly important Ratings/Reviews 0% of 0 reviewers... Analyze and gain insights into data in real-time 50.00% of 6 reviewers that rated this feature as important or highly important Receive data and information in real time 64.91% of 171 reviewers that rated this feature as important or highly important Keeps users updated with instant alerts for booking changes, guest messages, and calendar updates. This feature supports faster response times and better coordination across teams. 47 reviewers rated this feature Receive system updates as soon as any changes are made 79.66% of 59 reviewers that rated this feature as important or highly important Users can now schedule recurring charges or extras weekly or monthly, streamlining financial workflows and reducing repetitive data entry. (Updated in June 2025) 0 reviewers rated this feature Log and store the source of contacts/leads 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 60.92% of 87 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 73.91% of 23 reviewers that rated this feature as important or highly important Centralizes bookings from multiple channels into one dashboard, helping prevent double bookings and simplifying edits or cancellations. Syncing with Airbnb, VRBO, and direct booking sites is a key benefit, though some syncing bugs are noted. 691 reviewers rated this feature Establish limitations based on certain conditions 75.00% of 4 reviewers that rated this feature as important or highly important Monitor sales and make necessary adjustment in order to increase demand and revenue 33.33% of 6 reviewers that rated this feature as important or highly important Track and monitor reviews of products or services 46.67% of 15 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held 200.00% of 1 reviewers that rated this feature as important or highly important Manage hotel room inventory on multiple channel partner sites to prevent overbooking 83.33% of 6 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies 38.46% of 13 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 42.86% of 7 reviewers that rated this feature as important or highly important Length of rental 0.00% of 1 reviewers that rated this feature as important or highly important One location 100.00% of 2 reviewers that rated this feature as important or highly important Automates guest access by syncing with smart lock providers. Property managers can generate and send access codes automatically, improving security and reducing manual coordination during check-ins and check-outs. 0 reviewers rated this feature Send messages via SMS 0% of 0 reviewers... Manage operations/processes associated with spas and other hotel activities 0.00% of 6 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 52.38% of 21 reviewers that rated this feature as important or highly important Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff 36.59% of 41 reviewers that rated this feature as important or highly important Evaluate the criminal, financial, and employment history of tenants 0% of 0 reviewers... Allows bookings to be made through a third party service 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 78.15% of 270 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 68.48% of 184 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 30.00% of 10 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites 0% of 0 reviewers... Built-in website builder or integration with third-party site 80.00% of 5 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 24.24% of 33 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 0.00% of 1 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Shephalii Kapoor Hostaway’s top-rated features work together to reduce manual coordination. This gives your team more control over bookings, calendars, and guest communication—all while minimizing the risk of double bookings or missed updates. Features 4.7 (1,524) 4.7 Based on 1,524 reviews ## Pricing Hostaway does not publish standard pricing on its website. Buyers must contact the vendor for a custom quote based on business size and feature needs. Add-ons such as smart locks and dynamic pricing are priced separately. Most SMBs budget around $36 per user, per month. ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/152433/Hostaway/pricing/) Shephalii Kapoor Senior Content Analyst Hostaway’s pricing model may suit teams with complex needs, but the lack of transparency means your team should factor in time for quoting and budget planning before committing. Value for money 4.6 (1,456) 4.6 Based on 1,456 reviews ## Integrations Hostaway integrates with a wide range of tools across payments, pricing, booking channels, and operations. These connections—via native and third-party APIs—help unify workflows and reduce manual coordination across your tech stack. Popular integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/) Shephalii Kapoor Senior Content Analyst Connecting Hostaway with tools for pricing, payments, and property operations helps your team automate rate updates, sync calendars, and streamline guest communication without switching between platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1497) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,497) 4.7 Based on 1,497 reviews ## User reviews Overall rating 4.8 Based on 1,524 reviews Filter by rating 5(1320) 4(134) 3(24) 2(14) 1(32) Mentioned topic Sorted by most recent HS Hugo S. Member Real Estate ### "\[sensitive content hidden\] 5 stars out of 5" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2026 Again, \[sensitive content hidden\] was excellent in servicing our needs throughout the training. We are still learning the platform and so far the integration is working well! Pros \[sensitive content hidden\] made the process of learning the platform very easy. The integration of Airbnb listings is quite simple and it’s easy to navigate. Cons The website builder is not quite to par with the industry. I expected the direct booking website platform to be at least average in terms of use and feel. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Merve T. customer relations specialist Real Estate ### "Hostaway Comment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 \[sensitive content hidden\], with his extremely friendly demeanor alone, made me love Hostaway. Thank you for your support Pros Quick response, easy communication, simple explanations. The user interface is useful enough. We were very pleased with the ability to download and edit the occupancy rate lists. Cons Everything is positive, I just couldn't find the currency change settings; I think they're not available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gian Mario D. CEO Real Estate ### "Excellent Hostaway Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2026 Very good, i work easily withthe tool. Great support from \[sensitive content hidden\] she explained very well and the recorded video helped me a lot afterwords to implement what i needed Pros Integration with SES Hospedajes, automation messages, overview calendar and finance tools. Quite easy to access all tabs and intuitive Cons sometimes few feature can't be customise or added (for example key door tab). Often messages are not translated but looks like fixed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Duy N. Owner Hospitality ### "Strong Platform for Scaling Property Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2026 Pros We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KN Kevin N. Owner Real Estate ### "Great System and Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 26, 2026 \[sensitive content hidden\] who onboarded me has been a great asset to get me up and running. She has gone above and beyond to provide an exceptional onboarding experience. Pros Great tool to integrate all calendars and aspects of managing properties. Nice to have a single tool for booking across multiple channels and easy to navigate the user interface. Cons Still behind on some features/functions. Should be able to permanently set Seasonal Rates without having to manually block calendars and adjust pricing from there. Switched from [Vacation Rental Desk](https://www.capterra.com/p/104510/Vacation-Rental-Desk/) No API integration and support issues with the company. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hostaway Pricing was the main driver and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Courtney D. Broker Real Estate ### "\[sensitive content hidden\] is THE BEST! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Pros \[sensitive content hidden\]! She was so helpful, very patient, and extremely knowledgeable! I am feeling so much more comfortable after our zoom call. Thank you so much! Cons Not sure yet...we are new to the software and I'm overwhelmed by the change. No real con to report though. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Liverez went away and did not call us to let us know Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Constante Jr C. Elv engineer Electrical/Electronic Manufacturing ### "Great Support Ak1" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2026 My overall experience with Hostaway has been very positive. Technical support is great, kudos to Ak1 who help me a lot. Shes very polite and patient. Pros It centralizes everything for short-term rental hosts, great integration with OTA channels. Very patient support Cons What i don't like is the setup complexity for smaller hosts. But still the value is very good and im satisfied Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Daniel L. CEO Real Estate ### "\[sensitive content hidden\] was five stars" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2026 \[sensitive content hidden\] was amazing and she resolved all my issues in one call, i was getting concerned that i could not reach hostaway because the phone service was overwealmed Pros Their 24 hours phone support is amzing please do not take away as PMS systems are complicated and we need support Cons website needs updating and more user friendly, like the scroll bars are too small and hard to drag. That would be my suggestion Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Too Expensive, complicated not easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Herbert T. OWNER Wholesale ### "ALMA GREAT ONBOARD" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 it is a very nice way to have a great control of my operation, integrations, we can used in app to and so on.. Pros Customer Support, User Interface, Ease to use, integrations of most plataforms, calendair easy to see... Cons Maybe Hostaway could think better about price in South American.. Because the fee they used to charge is same as Europe and US. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WF William F. Owner Hospitality ### "Worth the investment. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 25, 2026 Overall, my experience with Hostaway has been very positive. It has allowed me to scale my short-term rental business while keeping operations organized and efficient. The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in. For operators managing multiple units, it’s a powerful tool that’s worth the investment. Pros Hostaway makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place. The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance. The direct booking website integration with Stripe has also helped me increase margins and reduce OTA fees. Overall, it’s streamlined and scalable for multi-unit operators. Shakira the Rep I work with is also wonderful. Cons There is definitely a learning curve at the beginning, especially when setting up automations and customizing workflows. Some reporting features could be more intuitive, and occasional updates can change the layout or settings, which takes time to adjust to. Pricing is also on the higher side for smaller operators, but the functionality generally justifies it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/) ## FAQs Yes. Hostaway supports dynamic pricing through integrations with tools such as PriceLabs and Wheelhouse. These allow users to adjust nightly rates based on demand, seasonality, and local events. Yes. Hostaway is designed for property managers handling multiple listings. It includes features such as cross-listing, unified calendars, and automated guest messaging to simplify multi-property operations. Yes. Hostaway offers mobile apps for iOS and Android. Users can manage reservations, communicate with guests, and assign tasks on the go, though some reviewers note limitations in mobile functionality. Yes. Hostaway includes guest messaging automation with templates, scheduled replies, and AI-generated suggestions. These tools help reduce manual communication and improve response times. Hostaway allows users to generate automated monthly owner statements with customizable views and pre-assigned listings. This helps streamline reporting and reduce manual work. Yes. Hostaway supports smart lock integrations, allowing property managers to automate guest access by syncing codes and check-in times with supported lock providers. No. Hostaway does not publish standard pricing. Buyers must contact the vendor for a custom quote based on business size and feature needs. Most SMBs budget around $36 per user, per month. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Hostaway’s own online content in July, 2025, including the product's website and its social media channels. ## Related reading ### [What Is Property Management Software? Insights on Digitalizing Rental Operations](https://www.capterra.com/resources/what-is-property-management-software/) Published July 18, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ### [Short-Term Rentals, Long-Term Problems—Using Tech to Address Tenant Concerns](https://www.capterra.com/resources/property-management-tools-combat-rental-prices-and-short-term-rentals/) Published September 9, 2024 by [Eduardo Garcia](https://www.capterra.com/resources/author/eduardo-garcia/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra Value Report: A Price Comparison Guide for Property Management Software](https://www.capterra.com/resources/property-management-software-pricing-report/) Published July 19, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Popular comparisons [Buildium vs Hostaway](https://www.capterra.com/compare/47428-152433/Buildium-Property-Management-Software-vs-Hostaway)[DoorLoop vs Hostaway](https://www.capterra.com/compare/152433-211768/Hostaway-vs-DoorLoop)[ResMan vs Hostaway](https://www.capterra.com/compare/135182-152433/ResMan-vs-Hostaway)[Innago vs Hostaway](https://www.capterra.com/compare/152433-166893/Hostaway-vs-Innago)[Guesty vs Hostaway](https://www.capterra.com/compare/152433-159377/Hostaway-vs-Guesty)[Entrata vs Hostaway](https://www.capterra.com/compare/20372-152433/Entrata-vs-Hostaway)[Rent Manager vs Hostaway](https://www.capterra.com/compare/2732-152433/Rent-Manager-vs-Hostaway)[TenantCloud vs Hostaway](https://www.capterra.com/compare/133029-152433/TenantCloud-vs-Hostaway)[Lodgify vs Hostaway](https://www.capterra.com/compare/131924-152433/Lodgify-vs-Hostaway)[Stayflexi vs Hostaway](https://www.capterra.com/compare/152433-193259/Hostaway-vs-Flex-PMS) [Breezeway vs Hostaway](https://www.capterra.com/compare/152433-186514/Hostaway-vs-Breezeway)[RentalReady vs Hostaway](https://www.capterra.com/compare/152433-216583/Hostaway-vs-RentalReady)[Yardi Breeze vs Hostaway](https://www.capterra.com/compare/152433-164741/Hostaway-vs-Yardi-Breeze)[CiiRUS vs Hostaway](https://www.capterra.com/compare/134175-152433/CiiRUS-vs-Hostaway)[Aiosell vs Hostaway](https://www.capterra.com/compare/152433-194709/Hostaway-vs-Aiosell)[OwnerRez vs Hostaway](https://www.capterra.com/compare/100831-152433/OwnerRez-vs-Hostaway)[Semper vs Hostaway](https://www.capterra.com/compare/152433-164816/Hostaway-vs-Hospitality-Software)[Hostfully vs Hostaway](https://www.capterra.com/compare/152433-187827/Hostaway-vs-Property-Management-Platform)[Condo Control vs Hostaway](https://www.capterra.com/compare/143800-152433/Condo-Control-vs-Hostaway)[Hotelogix vs Hostaway](https://www.capterra.com/compare/76374-152433/Hotelogix-vs-Hostaway)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)