--- title: "Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hostaway the right Property Management solution for you? Explore 1579 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/" page_type: "reviews" language: "en" --- Hostaway 4.8 (1579) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews WF William F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in.“ February 25, 2026 SK Sharon K PmicReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated“ May 26, 2026 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts.“ February 27, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 MT Mark T Member LLCReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I especially appreciate the centralized dashboard, automation tools, and seamless integrations with booking channels, which save a lot of time and reduce manual work.“ May 22, 2026 ak anouk k Reservation managerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Issues with exporting, for example not all prices got synchronised correctly, also when changing the amount of bathrooms, this took a while before the change was actually made.“ May 7, 2026 WF Woldemar F Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting.“ February 24, 2026 Laila S directorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 1579 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duy N. Owner Hospitality Used the software for: Less than 6 months ### "Strong Platform for Scaling Property Management" February 27, 2026 5.0 Pros We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source UQ Umar Q. CEO Accounting Used the software for: 1-2 years ### "Good PMS for all types of operators" May 27, 2026 4.0 Overall experience was good but could have been better. Needs to catch up with the likes of other major PMSs. Pros Ease of use, cost, recurring minor updates and Q&A sessions with senior team at hostaway. Overall good PMS. Cons UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Better API connections and other major OTAs to list on Review Source DC Demi C. Director Real Estate Used the software for: 2+ years ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" July 13, 2025 1.0 Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. Cons Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. Review Source Kathy N. Admin Hospitality Used the software for: 2+ years ### "Website pro" May 6, 2026 5.0 Happy customer...I have used several systems and Hostaway is simple to use allowing me to focus on more important things Pros \[sensitive content hidden\] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved. Cons That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Sold my company and downsized to only 2 homes Review Source ST Samantha T. Property Management Specialist Hospitality Used the software for: 6-12 months ### "South out to \[sensitive content hidden\] Customer Service Super-star" May 24, 2026 5.0 I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. Pros The best thing about Hostaway is the friendly and patient customer service. The Shout out to \[sensitive content hidden\] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. Cons As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Price…………………………………………..,,……………………………………. Review Source SK Sharon K. Pmic Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazingly helpful " May 26, 2026 4.0 \[sensitive content hidden\] is always helpful, clear and makes sure to ensure issues are resolved after the first call She has helped me multiple times and is always great Pros Calendar sync prevents double bookings. Their technical support is usually always very helpful. \[sensitive content hidden\] are always helpful Cons Restrictions ……. I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated Review Source JL Jeff L. Owner Consumer Services Used the software for: 2+ years ### "Professionalism by Hostaway" May 31, 2026 5.0 Very solid experience. There are times where it takes a bit longer to reach support but Hostaway has multiple contact options. Pros Very patient, competent support. Very knowledgeable help. Answers backed up with documentation and example. Cons Everything was answered. Support person allowed for questions and was very patient in answering. I am happy. Review Source PH Peter H. Owner Hospitality Used the software for: 1-2 years ### "Great Service" May 22, 2026 5.0 great - all customer service and sales people have been excellent and helpful and knowledgeable. great company Pros Jeriko was helpful as always and a pleasure to deal with. answered my questions quickly and kept me moving Cons Some clunky features, some info not clear on what exports to which fields in the platforms, and some api limitations Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway price and support, poos service from guesty Review Source BR Brian R. Property Manager Hospitality Used the software for: 2+ years ### "Thank You-Greatly Appreciated" May 28, 2026 5.0 Pros \[sensitive content hidden\] was patient and took the time to make sure I understood the formulas and values. I very much appreciated his expertise. Cons I don't like math! But appreciate \[sensitive content hidden\] ability to help me understand. I appreciate Hostaway's availability. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Easy to use and very good onboarding" May 21, 2026 5.0 The onboarding process was quite smooth. I received many tips and good explanation by \[sensitive content hidden\]. She was very supportive. The tool is quite easy to use, although AI still needs to be trained a bit. Pros Onboarding went very well, user interface and tool itself is quite easy to use, happy to have all bookings in 1 platform Cons Would like to be able to use more languages, such as French, German, etc. AI is sometimes sending messages in 2 languages. Review Source PS Philip S. Partner Hospitality Used the software for: Less than 6 months ### "Great PMS for short term villa rentals" February 10, 2026 4.0 Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. Pros \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. Cons The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection. Review Source Dean N. STR Property Manager, Guest Concierge Telecommunications Used the software for: Less than 6 months ### "Incredible Support and Knowledge base learning" October 31, 2025 5.0 Pros orking with \[sensitive content hidden\] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Integration and ease of use .. Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with Hostaway was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in Hostaway to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source MS Melissa S. Owner and Managing Director Real Estate Used the software for: 1-2 years ### "Best PM Software around!" October 1, 2025 5.0 Generally good, and calling Host Services is great, someone actually answers and helps! Hostaway provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, Hostaway allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. Hostaway does it too, but the prices are better but still high. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Please see comments from previous question page. Review Source WF Woldemar F. Managing Director Real Estate Used the software for: Less than 6 months ### "Powerful PMS for Professional Property Managers" February 24, 2026 5.0 Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Good so far!" May 8, 2026 4.0 We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. Pros I like that hostaway has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep \[sensitive content hidden\] was great. Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway It seemed to have the most relevant functions for the best price. Review Source AG Andre G. Principal Revenue Manager Consultant Hospitality Used the software for: 1-2 years ### "Easy to Learn and Use" October 1, 2025 5.0 My overall experience with Hostaway has been excellent. The platform is reliable, easy to use, and makes managing properties much more efficient. From setup to daily operations, everything has been smooth, and I feel confident running my business with Hostaway. Pros The platform is easy to use and has all the tools I need in one place. The onboarding process was smooth, and Bryann’s guidance made it even better - he explained everything clearly, answered all questions and made setup stress-free. Cons Some features take a little time to fully learn transitioning from 1 platform, but once you get used to the platform, it becomes much easier to navigate. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) As a revenue manager with multiple clients, its an easy switch to do multi platform Review Source JE Julie E. Property Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Amazing...." February 19, 2026 3.0 Average. I don't know that I would recommend Hostaway to others yet. I took a chance after reviewing other software and have been questioning that decision. As we move forward I hope more smooths out, but we will see. Pros \[sensitive content hidden\] was amazing!! Loved her knowledge and service! She helped resolve a must problem and did it in a timely manner. Cons Onboarding process is way more complex than it was made to appear when talking to the sales team. We were prepared, but the directions and process are not always clear. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing Hostaway Integrations were important to me and it seemed there were many. Switched from [Ignite](https://www.capterra.com/p/10012103/Ignite/) They were sunsetting their software system Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source MG Marc G. Business Services Manager Hospitality Used the software for: 2+ years ### "Amazing customer support!" February 23, 2026 5.0 Hugely positive. I would recommend it to anyone looking to rental short term accomdations. The onboarding and continued customer support is great. Pros It is a great platform for managing my short-term rental business. It is amazing what I can do as one person managing so many rentals. I couldn't be without it. Customer support is amazing as well. Cons Nothing negative. Everything has been positive thus far. If I had to say anything negative, it would be their integration with VRBO, but this is more on the VRBO side than Hostaway. Review Source AS Ashley S. Co Owner and Co Manager Real Estate Used the software for: 1-2 years ### "Shaki was great tech" May 15, 2026 5.0 professional, efficient and sync's well with vrbo and airbnb and the icals for other sites works well too. The App for the phone is great and efficient as well. This is our favorite booking manager and allows us to have direct bookings from the website builder to our direct website. Pros The tech's are always VERY knowledgeable and helpful and speak good English. My last tech was Shaki and she was wonderful! Cons Fees for multiple units has raised - we would prefer that the multi units have a discount for each one added vs the rate its at. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) needing better multi channels and syncing Review Source DP Dawn P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Daryl just activated by 10th home with Hostaway and he did a great job!" February 19, 2026 5.0 great - \[sensitive content hidden\] just helped me activate my 10th home and it went smooth and efficiently as normal!!!!!!!! Pros Love having 24 real person to connect with at Hostaway / Love having all my properties in one place!! Cons Not being connected with Expedia - working with someone currently to decrease my monthly fee as I have 10 homes on Hostaway and would like a discount Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway capabilities and integrations ........... Review Source AG Andries G. Owner Real Estate Used the software for: 1-2 years ### "Good experience overall and responsive support team" May 18, 2026 5.0 Overall, my experience with Hostaway has been good. The support team has also been responsive whenever assistance was needed. Pros What I like most about Hostaway is how much easier it makes day-to-day operations. Having reservations, guest communication, and channel management in one place saves a lot of time. The automation features are useful without being too complicated to set up. I also had a very good experience with customer support. Special thanks to Sou for being patient, professional, and following up properly until everything was resolved. Cons So far, I honestly do not have any major complaints. The platform has been working well for our needs and the overall experience has been positive. Review Source FV Fatima V. Operations Manager Hospitality Used the software for: 1-2 years ### "Kudos to \[sensitive content hidden\] for Her Patience, Positivity, and Proactive Support!" May 26, 2025 5.0 Overall, my experience with Hostaway has been positive. It's a robust platform that streamlines property management, with helpful automation tools and channel integration. Occasional tech issues occur, but support is generally responsive. Pros What I like most about Hostaway is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing reservations, guest communication, and calendar updates all in one place. Cons What I like least about Hostaway is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow. Review Source BR Ben R. Director of Operarions Real Estate Used the software for: 6-12 months ### "Terrible Hostaway Technical Support and Customer Service" September 18, 2025 1.0 Used Hostaway for about 6 months. It is way too expensive for what they provide. They boast about their customer service but I had my issues ignored for days on end. They would not return emails or phone calls. They don’t train their technical support well, none of them know what they are doing and constantly have to send issues up to a higher tech. Their salesmen went on and on about their awarding winning customer service, but once you are onboarded, you get barely any support. They ended up costing us hundreds of dollars through lost reservations and they couldn’t have cared less. Pros Their concept is good, but the lack of good technical support really hinders them. Their onboarding process was nice, being able to move easily upload Airbnb listings to VRBO and other sites. Cons Terrible customer service, horrible tech support with techs that are improperly trained and don’t know what they are doing, wildly expensive. Their app and website go down in the middle of the day for up to an hour, usually once a month. They will straight up ignore you and your issue if they can’t figure it out. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.