--- title: "Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hostaway the right Vacation Rental solution for you? Explore 1590 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/" page_type: "reviews" language: "en" --- Hostaway 4.8 (1590) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 5th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews WF William F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in.“ February 25, 2026 SK Sharon K PmicReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated“ May 26, 2026 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts.“ February 27, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 MT Mark T Member LLCReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I especially appreciate the centralized dashboard, automation tools, and seamless integrations with booking channels, which save a lot of time and reduce manual work.“ May 22, 2026 ak anouk k Reservation managerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Issues with exporting, for example not all prices got synchronised correctly, also when changing the amount of bathrooms, this took a while before the change was actually made.“ May 7, 2026 WF Woldemar F Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting.“ February 24, 2026 Laila S directorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 1590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duy N. Owner Hospitality Used the software for: Less than 6 months ### "Strong Platform for Scaling Property Management" February 27, 2026 5.0 Pros We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source HH Hans H. Owner Real Estate Used the software for: Less than 6 months ### "Happy with Hostaway" May 13, 2026 5.0 I had an outstanding experience working with \[sensitive content hidden\] at Hostaway. From start to finish, \[sensitive content hidden\] was incredibly kind, supportive, patient, and extremely knowledgeable. She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com. What really stood out was her professionalism and willingness to help every step of the way. No question was too small, and she always explained things clearly and thoroughly. Setting up and syncing multiple listing platforms can be overwhelming, but \[sensitive content hidden\] made the entire process smooth, stress-free, and easy to understand. Her expertise and customer service exceeded our expectations, and we truly appreciate the dedication she showed in helping our business get fully operational. Hostaway is fortunate to have someone like \[sensitive content hidden\] on their team. Highly recommend \[sensitive content hidden\] to anyone needing assistance she delivers exceptional customer service and genuinely cares about helping clients succeed. Pros We’ve had a very positive experience using Hostaway for managing our vacation rental properties. The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. One of the biggest advantages of Hostaway is the seamless channel integration and synchronization. It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process. The automation features save a tremendous amount of time and make day-to-day operations much more organized and professional. Another standout feature is the excellent customer support. The team is responsive, knowledgeable, and genuinely committed to helping users succeed. Anytime we’ve needed assistance, the support staff has been patient, informative, and quick to resolve issues. Hostaway has helped streamline our business, improve efficiency, and make property management far less stressful. We highly recommend it to anyone managing short-term rentals and looking for a reliable, professional property management platform. Cons At this time, we honestly do not have any negatives to report about Hostaway. Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform. Switched from [TalkGuest](https://www.capterra.com/p/182412/TalkGuest/) Talkguest was very difficult to navigate and very little support from customer service, including limited availabilty to have live support. Review Source CW Chadd W. Owner Real Estate Used the software for: Less than 6 months ### "Double booking" July 24, 2026 1.0 The overall experience far has been poor and communication is not strong. Their go to is it will take 48 hours. Pros I like the platform but there are issues here. The whole point of me moving over to this platform is to avoid double bookings and I have had several since coming over here. Cons I chose Hostaway to help manage my short-term rental business, but my experience has been disappointing. I experienced a double booking that should have been prevented by the software, resulting in the cancellation of a guest reservation. This caused unnecessary stress, affected my reputation as a host, and cost me valuable time. I expected the platform to reliably synchronize calendars and prevent booking conflicts. Unfortunately, that was not my experience. While the platform offers many features, reliability is the most important aspect of property management software, and this issue significantly impacted my business. I hope Hostaway addresses these problems so other hosts don't experience the same situation. Review Source Kathy N. Admin Hospitality Used the software for: 2+ years ### "Website pro" May 6, 2026 5.0 Happy customer...I have used several systems and Hostaway is simple to use allowing me to focus on more important things Pros \[sensitive content hidden\] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved. Cons That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Sold my company and downsized to only 2 homes Review Source Catalin B. Strategy Officer Hospital & Health Care Used the software for: Less than 6 months ### "Fantastic onboarding journey" May 21, 2026 5.0 Pros Ease of use, AI, sync with Airbnb VRBO Google, the onboarding with Fatih who is amazing and always patient and calm and knowledgeable Cons \- overbookings on the integration phase , - would love to print directly all recent bookings / checkings without exporting cvs , improvement suggestions: compliance Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway relationship price capabilities they dont integrate organically w some channels Switched from [Previo PRO](https://www.capterra.com/p/177963/Previo/) AI , more improved features such booking engine and more channels , Review Source Jacques B. Owner Hospitality Used the software for: Less than 6 months ### "Highly recommended " May 14, 2026 5.0 Fantastic, thank \[sensitive content hidden\] was absolutely amazing. very patient and informative. Highly recommended!!! She went above and beyond & even created custom formulas for me!! loved my experience! Cons Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Just overall reviews and features. Definitely in the direction my company is going Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Numbers did not sync properly from airbnb Review Source Gina O. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Onboard" May 15, 2026 5.0 Pros I recently had the pleasure of working with \[sensitive content hidden\] , she was phenomenal! I learned so much!! Cons I just onboarded so I have no complaints as of yet. I'm still learning and navigating the software!! Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) It was not very easy to navigate and I had a hard time onboarding. Review Source yS yam S. Owner Hospitality Used the software for: Less than 6 months ### "fatih - onboarding agent 10 stars!!! " August 5, 2026 5.0 Pros We had an excellent experience working with Fatih throughout the transfer of our many properties. Managing a large portfolio can be a complex process, but he made everything incredibly smooth, organized, and stress-free from start to finish. Fatih was always available whenever we had questions or needed assistance, responding quickly and ensuring that every detail was handled professionally. What stood out the most was his positive attitude—he was always friendly, patient, and genuinely happy to help, making the entire process much more enjoyable. His knowledge, efficiency, and dedication gave us complete confidence throughout the transfer, and we truly appreciated the level of service he provided. I can wholeheartedly recommend Fatih to anyone looking for someone reliable, professional, and a pleasure to work with. He is an outstanding person and an absolute asset to anyone who has the opportunity to work with him. Cons Some things with the software are missing for day-to-day, easy operations. app is not good enough Mobile version is not good enough Review Source JB Jon B. Owner Real Estate Used the software for: Less than 6 months ### "Onboarding" June 23, 2026 5.0 Very positive onboarding process. We've already generated some incremental business. I feel this will continue to drive incremental business to us. Pros The support service from \[sensitive content hidden\] . She went above and beyond in her assistance. She is a very pleasant woman. Cons There's a lot to absorb and remember and it would have been very difficult to do it without \[sensitive content hidden\]'s help. As an example, \[sensitive content hidden\] showed me how to handle direct bookings, so viewers know that certain weeks are not available. It's been about 3 weeks since \[sensitive content hidden\] showed me how to do it, and apparently I've forgotten a few steps and the dates I'm trying to block out, are not being blocked out. I'll need to contact technicial support. Review Source WL Will L. Property manager Real Estate Used the software for: Less than 6 months ### "On Boarding with CES " June 18, 2026 5.0 Great with CES very clear in delivery and patient with my questions and understanding. I would recommend Hos Pros Its ability to link my bookings across the platforms. CES was great to work with any questions I had, they were answered clearly. Cons I would say the least for me would be that it’s a lot of information crammed into a few sessions. But the good thing is customer support is there afterwards to help with any questions after. Review Source PS Philip S. Partner Hospitality Used the software for: Less than 6 months ### "Great PMS for short term villa rentals" February 10, 2026 4.0 Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. Pros \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. Cons The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection. Review Source Dean N. STR Property Manager, Guest Concierge Telecommunications Used the software for: Less than 6 months ### "Incredible Support and Knowledge base learning" October 31, 2025 5.0 Pros orking with \[sensitive content hidden\] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Integration and ease of use .. Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with Hostaway was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in Hostaway to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source MS Melissa S. Owner and Managing Director Real Estate Used the software for: 1-2 years ### "Best PM Software around!" October 1, 2025 5.0 Generally good, and calling Host Services is great, someone actually answers and helps! Hostaway provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, Hostaway allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. Hostaway does it too, but the prices are better but still high. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Please see comments from previous question page. Review Source Jaime C. Owner Real Estate Used the software for: Less than 6 months ### "Absolutely Stress-Free!" October 29, 2025 5.0 From start to finish, \[sensitive content hidden\], my onboarding expert, made the process absolutely stress-free. \[sensitive content hidden\] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. Hostaway itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. Pros Hostaway is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by \[sensitive content hidden\], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was \[sensitive content hidden\]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. Cons I have yet to find anything. . Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OR was not user-friendly, nor was their tech support Review Source RC Robin C. Owner Hospitality Used the software for: 1-2 years ### "A long but thorough process" July 3, 2025 5.0 For the last 2 years, I (and my little boutique hotel the Dream Weaver in Puerto Peñasco, Mexico) have been with Hostaway under the umbrella of a different company while awaiting our documents in Mexico. I like Hostaway's tools and performance. For the last month, I've been working on taking our listings from Pisolino Rentals (the company we've been under for the last 2 years) to create our own account. Hostaway support team has been incredible in helping me do that. Almost as good as the support I have been receiving from Airbnb. I have been disappointed in the Sale part of things where emails sent were not answered. I chose Hostaway because I was led to believe that they are the best - and I can't judge because I haven't tried anyone else - but being a small boutique hotel, it was difficult to be left "hanging" in our operation during the switch over, while everything needed to be set up. Given all the hours I spent preparing for the change over, I assumed it would have been accomplished more rapidly however, the team members helping me in doing this transfer have been simply fantastic. My technological challenge and lack of knowledge about the transfer / integration may have partly contributed to my frustration (and dealing with banks in Mexico!!!). Pros Evaluating my experience with \[sensitive content hidden\[ at Hostaway support. She made this step of the process seem easy. I was able to follow her instruction, overcome challenges and successfully complete that part of the work. Giving the fact that there was more to be done, she set up a follow up call to complete the rest and make sure that questions that may come up meanwhile be answered at our next meeting. She was diligent, helpful, friendly and thorough. Evaluating \[sensitive content hidden\] of the Onboard process: Lots of help from 2 thorough and knowledgeable people. Very understanding of my situation, they have accelerated the integration process, scheduling meetings as quickly as possible and that is greatly appreciated. Cons Evaluating the whole Integration process: I didn't realize how much work there is to be done and how long it takes. I did MANY hours on my own to get everything ready and it still took a long time. I don't think this is a CON but rather a fact but this took me by surprise. I have found frustrating to have to follow directly myself with support of the partners affiliated with Hostaway. It would be simpler if the integration of EVERYTHING that needs to be done to be onboard could encompass ALL aspects. The last point is I didn't feel I was given all of the alternatives/choices in setting up ex: it was Stripe automatically with integration but in emails received, there were other alternative to Stripe that may have warranted a look at. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Because I have a basic knowledge of Hostaway having used it while under the umbrella of another company who used Hostaway. Although the price is higher than what I could have paid with an alternate product, I am pressed for time and didn't feel like starting the learning process all over again. Review Source AG Andre G. Principal Revenue Manager Consultant Hospitality Used the software for: 1-2 years ### "Easy to Learn and Use" October 1, 2025 5.0 My overall experience with Hostaway has been excellent. The platform is reliable, easy to use, and makes managing properties much more efficient. From setup to daily operations, everything has been smooth, and I feel confident running my business with Hostaway. Pros The platform is easy to use and has all the tools I need in one place. The onboarding process was smooth, and Bryann’s guidance made it even better - he explained everything clearly, answered all questions and made setup stress-free. Cons Some features take a little time to fully learn transitioning from 1 platform, but once you get used to the platform, it becomes much easier to navigate. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) As a revenue manager with multiple clients, its an easy switch to do multi platform Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source ST Samantha T. Property Management Specialist Hospitality Used the software for: 6-12 months ### "South out to \[sensitive content hidden\] Customer Service Super-star" May 24, 2026 5.0 I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. Pros The best thing about Hostaway is the friendly and patient customer service. The Shout out to \[sensitive content hidden\] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. Cons As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Price…………………………………………..,,……………………………………. Review Source MG Marc G. Business Services Manager Hospitality Used the software for: 2+ years ### "Amazing customer support!" February 23, 2026 5.0 Hugely positive. I would recommend it to anyone looking to rental short term accomdations. The onboarding and continued customer support is great. Pros It is a great platform for managing my short-term rental business. It is amazing what I can do as one person managing so many rentals. I couldn't be without it. Customer support is amazing as well. Cons Nothing negative. Everything has been positive thus far. If I had to say anything negative, it would be their integration with VRBO, but this is more on the VRBO side than Hostaway. Review Source LL Lorraine L. Owner Real Estate Used the software for: 2+ years ### "Use Hostaway or go nowhere!" October 17, 2025 5.0 My overall experience has been one of enlightenment, encouragement and profound insight. This is the best investment in my company and my personal time. Pros The representative is very knowledgeable of the product and has help me understand the value of this property management software and the time savings. The ease of use is priceless and the booking management integration is flawless. The payment is affordable and the are little to no bugs to confront which is always a welcome relief. It is truly the best reservation management system I know. Cons I love Hostaway, I do not have a thing that I do not like about the software. It’s intuitive and it has great support. Review Source DP Dawn P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Daryl just activated by 10th home with Hostaway and he did a great job!" February 19, 2026 5.0 great - \[sensitive content hidden\] just helped me activate my 10th home and it went smooth and efficiently as normal!!!!!!!! Pros Love having 24 real person to connect with at Hostaway / Love having all my properties in one place!! Cons Not being connected with Expedia - working with someone currently to decrease my monthly fee as I have 10 homes on Hostaway and would like a discount Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway capabilities and integrations ........... Review Source CC Charmaine C. Executive Support Manager Hospitality Used the software for: 2+ years ### "Issues were resolved" February 16, 2026 5.0 Overall, I had a very positive experience with Customer Support. The 24/7 availability is a major advantage, and both of my concerns were clearly addressed and resolved. I truly appreciate the assistance and special thanks to \[sensitive content hidden\] from Tech Support. Pros The customer support experience was excellent, especially with the availability of 24/7 support. Both of my issues were clearly explained and resolved, which was a huge help. Special shoutout to \[sensitive content hidden\] from Tech Support for the assistance! Cons N/A Review Source Amy C. Cohost Real Estate Used the software for: 1-2 years ### "Terrific Tech Support Experience" February 12, 2026 5.0 Pros \[sensitive content hidden\], Hostaway's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with Hostaway support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.