--- title: "Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hostaway the right Vacation Rental solution for you? Explore 1622 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/" page_type: "reviews" language: "en" --- Hostaway 4.8 (1622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MT Mark T Member LLCReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I especially appreciate the centralized dashboard, automation tools, and seamless integrations with booking channels, which save a lot of time and reduce manual work.“ May 22, 2026 SK Sharon K PmicReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated“ May 26, 2026 LK Lukas K CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website.“ May 14, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts.“ February 27, 2026 ak anouk k Reservation managerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Issues with exporting, for example not all prices got synchronised correctly, also when changing the amount of bathrooms, this took a while before the change was actually made.“ May 7, 2026 WF William F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in.“ February 25, 2026 KK Kara K Senior AssociateAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end.“ July 7, 2025 ## Showing most helpful reviews Showing 1-25 of 1622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohsen S. Owner Hospitality Used the software for: Less than 6 months ### "Give your review a title\*" August 24, 2026 5.0 Our overall experience with Hostaway has been great. From the initial sales process through onboarding and day-to-day use, everything has been smooth and professional. The team has been supportive and responsive, and the platform is user-friendly and reliable. It has made managing multiple short-term rental properties much more organized and efficient, and we’re very happy with our decision to use Hostaway. Pros We are HostNest, a short-term rental management company based in Vancouver, and our experience with Hostaway has been very positive from the beginning. The process was smooth from my first call and meeting with the sales team through the onboarding process. A special mention goes to \[sensitive content hidden\], who met with us multiple times during onboarding and took the time to make sure everything was properly set up. We never felt rushed, and the whole process went very smoothly. The platform itself is very user-friendly and adds significant value to our day-to-day operations, especially for managing multiple properties and reservations efficiently. For anyone looking to manage short-term rentals professionally and scale their business, I would definitely consider a platform like Hostaway a must-have. Cons Nothing notable so far. Our overall experience with Hostaway has been positive, and we haven’t encountered any significant issues or drawbacks. Review Source DF Deidra F. Owner Hospitality Used the software for: Less than 6 months ### "Outstanding Onboarding & Support" August 4, 2026 5.0 Overall, my experience has been very positive. While there was a learning curve during the setup process, working through each property helped me become familiar with the platform and where everything is located. I now feel confident managing my listings going forward. Having such great onboarding support made the transition much smoother, and I'm excited to start using Hostaway as our primary property management system. Pros The onboarding experience was very hands-on. \[sensitive content hidden\] was incredibly responsive and always made himself available whenever I had questions. We scheduled Zoom calls as often as needed, and I could come prepared with a list of questions each time. He would either share his screen to walk me through exactly how to do something or jump in and help configure features when needed. That level of support made a huge difference, especially while setting up eight listings. I never felt like I was left to figure things out on my own. Cons The initial setup is definitely time-consuming, especially when you're migrating multiple properties. Creating listings, booking links, automations, and getting everything configured takes a significant amount of work. That isn't really a Hostaway issue as much as it's the nature of setting up a property management system. Once everything is in place, though, it feels well worth the effort. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We switched from Lodgify because we had outgrown it. We wanted a more robust property management system with better reporting, stronger channel management, Google Vacation Rentals integration, improved owner and guest experiences, and more advanced automation. Since we manage multiple cottages and plan to continue growing, Hostaway offered the features and scalability we were looking for. Review Source CL Cara L. property manager Real Estate Used the software for: 6-12 months ### "financial reporting needs help" August 27, 2026 3.0 Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. Review Source AH Ashley H. Property Manager Hospitality Used the software for: Less than 6 months ### "Going Great, So far!" June 4, 2026 5.0 Pros What I liked most about Hostaway was the ease of use and how intuitive the platform is overall. The calendar sync has worked well across our booking channels, helping keep availability updated in one place. I also like the website booking widget, which makes it easy to accept direct bookings and display availability on our website. Overall, it has simplified managing multiple homes from a single platform. \[sensitive content hidden\] our onboarding specialist, was especially helpful throughout the process. She was patient, knowledgeable, and adapted her training style to fit how I learn. She allowed me to take the lead while she screen shared and guided me through the software, which made it much easier to understand the platform and feel confident using it. Cons One downside was the initial onboarding and setup process. During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable. This created some confusion and booking inquiries for dates that should have been blocked. Once the issue was identified and corrected, the system worked as expected. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostaway I chose Hostaway over other options because it felt the most natural and user-friendly. The platform was easy to navigate from the start, and the features I needed were straightforward and intuitive. Compared to other systems I evaluated, Hostaway felt less complicated and offered the right balance of functionality and ease of use for managing our homes. Review Source MD Matthew D. Owner Hospitality Used the software for: 1-2 years ### "Happy with Hostaway" August 18, 2026 5.0 Shaki recently helped me with a support issue I was having on the financial side of things. She was extremely knowledgeable and friendly. Fixed my issue in a few minutes. I highly recommend working with her. Pros I love how robust the platform is. I really appreciate the phone support and quick response time of support overall. The AI is impressive. Cons There's so many bells and whistles that I don't feel like I fully understand all of the features and what's available. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Hostfully did not work for our business model Review Source HH Hayley H. Property Management Real Estate Used the software for: Less than 6 months ### "Impliment some suggestions but overall happy with Hostaway" August 3, 2026 5.0 very good. We would like to see some of the suggestions put into place. such as being able to put the apartments in numerological order instead of order that host away puts them. Also be able to get a text message for new bookings or last min bookings. Also to have a cut off window for booking at 2pm every day not having to close the whole day off is a big one. Pros 24/7 help user friendly owners portal is good and easy for the owners to use The Guest portal is good Cons would also be good to have an online chat for help so we don't have to wait on hold for too long and can get some answers straight away. Alternatives considered [Resly](https://www.capterra.com/p/207316/Resly/) Reason for choosing Hostaway more features and can implament breezeway and booking trust Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS was to old did not have enough features Review Source BS Birkan S. Customer Service Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding" August 27, 2026 5.0 So far, I am very satisfied with my overall experience with Hostaway. The onboarding process was very smooth, and I was able to receive support quickly whenever I needed help. I would especially like to thank \[sensitive content hidden\] for his support and assistance throughout the onboarding process. Pros Hostaway is very user-friendly and easy to navigate. The onboarding process was smooth and straightforward, and whenever we needed assistance, the support team was easy to reach and very responsive. Cons One limitation we have experienced is when using Hostaway together with PriceLabs. It would be very helpful to have more flexibility to override single-night gaps directly, especially when managing short gaps between reservations. Switched from [SuperControl](https://www.capterra.com/p/133969/SuperControl/) Supercontrol was not able to provide utilities what we were looking for. Review Source MF Mat F. President and Owner Real Estate Used the software for: Less than 6 months ### "President and Owner" August 10, 2026 5.0 Pros I was super impressed on how committed and dedicated they were to getting me up and running. \[sensitive content hidden\], was my specialist and she made me feel special and made sure I was set up for success. She made it easier for me to come up to speed for sure. Cons There is a ton of stuff that they help you to do. They do a great job getting you started. However, after you have set up I would like it if they had a channel or YouTube channel that two people just do work and show off their tips and tricks. I don't even know what I don't know. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Friends recommendation mainly. One location for it all to come together. Review Source KS Kodie S. Property manager Accounting Used the software for: Less than 6 months ### "Customer Service is amazing" August 7, 2026 5.0 Pros The customer support is unmatched. \[sensitive content hidden\] was amazing on our financial reporting call. She answered my questions with ease, set it all up correctly and eased my anxiety Cons There were some issues after the initial set up with the financial reporting. I'd definitely recommend setting up a call with their financial reporting team to double check everything after the onboarding. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Poor financial reporting. Poor financial reporting. Review Source DS Debbie S. Director Hospitality Used the software for: Less than 6 months ### "Hostaway sync with Quickbooks" August 23, 2026 5.0 Pros \[sensitive content hidden\] was great in explaing how I can successfully sync Hostaaway with Quickbooks. Saved me a huge amount of manual time :) Thank you x Cons Nothing of note. It can be a bit complicated but the support team are really helpful in explaining it to me Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Most recommendations from others I know in the industry Review Source Duy N. Owner Hospitality Used the software for: Less than 6 months ### "Strong Platform for Scaling Property Management" February 27, 2026 5.0 Pros We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source Kathy N. Admin Hospitality Used the software for: 2+ years ### "Website pro" May 6, 2026 5.0 Happy customer...I have used several systems and Hostaway is simple to use allowing me to focus on more important things Pros \[sensitive content hidden\] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved. Cons That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Sold my company and downsized to only 2 homes Review Source Michelle B. Manager Real Estate Used the software for: Less than 6 months ### " Smooth and Clear Onboarding With Hostaway " February 6, 2026 5.0 Overall, the experience has been positive. I just started onboarding with my representative, \[sensitive content hidden\]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, \[sensitive content hidden\], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Needed a more robust system to transition away from airbnb Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Outstanding Customer Success Support from \[sensitive content hidden\] at Hostaway" May 7, 2026 5.0 Overall, our experience with Hostaway has been very positive. The platform has helped streamline operations and improve efficiency, and the customer support has been excellent throughout the process. \[sensitive content hidden\], in particular, has been exceptional — professional, attentive, and always available to guide us through questions or improvements. Having a strong CSM makes a huge difference, and she has been a real partner in our success. Pros What stood out most was the quality of support and customer engagement, especially from \[sensitive content hidden\], our Customer Success Manager. She has been responsive, proactive, knowledgeable, and genuinely invested in helping us succeed. The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. Cons Like many powerful platforms, there is a learning curve when first implementing and optimizing all features. Some advanced configurations and reporting could also be more intuitive. However, the support from the CSM team helped overcome these challenges quickly. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Professional and Scalable solution. Wide range selection of channel integration. Review Source Dean N. STR Property Manager, Guest Concierge Telecommunications Used the software for: Less than 6 months ### "Incredible Support and Knowledge base learning" October 31, 2025 5.0 Pros orking with \[sensitive content hidden\] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Integration and ease of use .. Review Source LD Linda D. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Happy in the End" October 29, 2025 5.0 Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate. Once we started integrating we did get more help and were very pleased with our onboarding specialist, \[sensitive content hidden\], who was patient, helpful and responsive. Pros The layout is easy to use, the calendar is easy to use, the YouTube channel with training video and industry topic videos are very helpful, the smart lock integration. Cons The timing of the onboarding was rough, it would have been much easier in our slow season but we were assured that it wouldn't be a problem. Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's contracted price. Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Hostaway's features, easy of use for the smaller company, Hostaway's educational YouTube Channel, many features and third party integrations Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It's being sunset and replaced by Streamline. Streamline is much too expensive and much less user friendly Review Source DC Daraban C. CEO Hospitality Used the software for: Less than 6 months ### "Good potential, but complex to set up for Spain-based hosts" October 2, 2025 5.0 Hostaway is a modern platform with a professional interface and strong connections to the major OTAs. The onboarding support, especially with \[sensitive content hidden\] , has been very good. However, as a Spain-based property manager, I’ve found some areas challenging — particularly around invoicing, owner statements, and compliance with local regulations such as IGIC and SES Hospedajes. Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs. Overall, I believe Hostaway has strong potential and works well for companies with simpler models or in markets with fewer compliance obligations. In my case, I still hope that with further guidance and development, the system can align better with my business model. Pros Very good onboarding experience with \[sensitive content hidden\] (patient, supportive, knowledgeable). Clean, professional interface once you learn how to navigate it. Strong integrations with the big OTAs (Airbnb, Booking.com, Vrbo). Good potential as an all-in-one PMS for users with simpler business models. Cons Lack of flexibility for Spanish legal requirements (invoicing, SES Hospedajes reporting). No proper website integration beyond a basic search bar. Limited channel connections compared to competitors (missing Holidu, Kayak, etc.). Forced to use Stripe for direct bookings instead of own TPV, adding unnecessary costs. Automated AI-style replies from support are not helpful for complex cases. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway I chose Hostaway because during the sales process I was reassured that it offered more flexibility, better scalability, and stronger integrations than my previous PMS. I was also told that it provided a SEO-friendly booking engine, broader channel management options, and the ability to customize owner statements and invoicing to fit my Spanish-based business model. The onboarding support was also presented as more hands-on compared to alternatives. Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/) I switched because Icnea’s booking engine relied on an iframe integration, which is not SEO-friendly and doesn’t allow proper Google indexation. I was also looking for a platform with more flexibility, modern features, and better website integration, as well as broader channel management capabilities. Review Source WF Woldemar F. Managing Director Real Estate Used the software for: Less than 6 months ### "Powerful PMS for Professional Property Managers" February 24, 2026 5.0 Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. Review Source JO JP O. Owner-Manager Hospitality Used the software for: Less than 6 months ### "Absolute best customer service, from start to finish." February 14, 2026 5.0 Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING! Cons Honestly, I have nothing bad to say about Hostaway at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Hostaway is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. Review Source JR Jennifer R. Owner Hospitality Used the software for: 6-12 months ### "Great customer service for financial questions" February 3, 2026 5.0 \[sensitive content hidden\] at Hostaway thoughtfully explains what I need to understand to enable me to use the owner statement tools. Pros I like that Hostaway is mostly user friendly and if I do need help I can reach a customer support person to help me. Cons I least like the disconnect between Hostaway and the OTAs. When I think something is active and find out it is not. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway I was offered a low onboarding fee and onboarding specialist. I was told that Hostaway was working on AI integration which was important to me. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I outgrew Hospitable and needed more features. Review Source JW Jennifer W. Onwer Real Estate Used the software for: 1-2 years ### "customer support with N1no was excellent!" February 16, 2026 5.0 Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway The integrations and onboarding support. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more robust and up to date product. Review Source SK Sharon K. Pmic Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazingly helpful " May 26, 2026 4.0 \[sensitive content hidden\] is always helpful, clear and makes sure to ensure issues are resolved after the first call She has helped me multiple times and is always great Pros Calendar sync prevents double bookings. Their technical support is usually always very helpful. \[sensitive content hidden\] are always helpful Cons Restrictions ……. I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated Review Source DC Demi C. Director Real Estate Used the software for: 2+ years ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" July 13, 2025 1.0 Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. Cons Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. Review Source DP Dainora P. Owner Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] was exceptional" August 28, 2026 5.0 \[sensitive content hidden\] was the best Hostaway support specialist we had over our time with Hostaway. She resolved the problem that we couldn't resolve for couple of years and she did it in a patient, calm matter. We expressed a frustration with hostaway and \[sensitive content hidden\] calmly answered that she will do everything she can to resolve our issue. Once again exceptional service, knowledge and support. She might saved Hostaway account for the company. Pros \[sensitive content hidden\] 's service was exceptional. She solved our issues and was professional, patient and knowledgeable. Cons issues with exporting data to different channels, lack of patience and knowledge by some customer support specialists. Review Source Bodie M. Owner Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] was extremely helpful " May 8, 2026 5.0 Pros \[sensitive content hidden\] was very patient and helpful. He guided us through as of the different steps in logging in.. Cons nothing Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.