# Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostaway the right Vacation Rental solution for you? Explore 1575 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1575) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Supportive and personalized onboarding 91% positive reviews out of 405 Most users comment onboarding provides expert guidance, tailored sessions, and builds confidence for efficient platform setup. Jelle V Business Owner, 11 - 50 employees. "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and experienced, he truly helped broaden my perspective." Messaging and notification limitations 48% negative reviews out of 105 Some users say messaging experiences delays, lacks translation, and struggles with channel syncing and notification reliability. Jennifer D Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements for growth 94% positive reviews out of 121 Most reviewers describe improvements and updates as frequent, responsive to feedback, and essential for business expansion. Josh B Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Challenging account and integration management 66% negative reviews out of 99 Most reviewers describe account management as problematic due to syncing issues, delayed support, and complex integration with booking platforms. Zohar L Owner, 2 - 10 employees. "Sometimes a reservation is not updating to the HostAway Calendar, and i need to completely shut down the app and restart it for it to sync." Comprehensive rental management solution 93% positive reviews out of 82 Most reviewers indicate vacation rental management simplifies operations, centralizes listings, and streamlines scaling across multiple platforms. Christopher Q Airbnb Host, 1 employee. "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." Inconsistent payment processing experience 52% negative reviews out of 52 Some reviewers report payment integration lacks automation, creates manual work, and presents difficulties with Stripe and other processors. Kara K Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Showing most helpful reviews Showing 1-25 of 1575 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bodie M. Owner Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] was extremely helpful " May 8, 2026 5.0 Pros \[sensitive content hidden\] was very patient and helpful. He guided us through as of the different steps in logging in.. Cons nothing Review Source MB Mia B. Owner Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Where Excellence Means Business Success" May 21, 2026 5.0 Excellent support with a very satisactory experience. Looking forward to much success in the very near future. Pros The ease of onboarding and the genuine hospitality that I felt begining from my first conversation to my onboarding manager. The Dashboard is very easy to follow. Cons At first it was calling for Customer assistance. It appeared that they are a growing company experiencing growing pains. Different times of the day are less busy. I prefer to wait and speak with a life person instead of a robot. I don't do well with robots. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The Lodgify dashboard was a bit difficult to work with. Specialty the Calendar. Review Source Kim G. owner Real Estate Used the software for: Less than 6 months ### "Look at other PMS solutions." November 1, 2025 2.0 Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on . Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. Review Source ZG Zinni G. General Manager Hospitality Used the software for: Less than 6 months ### "Robust and Reliable PMS for Growing Property Management Agencies" February 12, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source MBWM Mary Boone Wellington M. CEO Real Estate Used the software for: 6-12 months ### "GREAT Partner for STR" May 30, 2026 5.0 excellent partner, good metrics, great phone support-especially \[sensitive content hidden\] who comes through for me with all my customer service questions Pros Great phone support, always relevant and helpful. Keeps my calendar organized so I can focus on guest welcome Cons Waiting for a helper on the phone at certain times of day. Once I get someone, they are knowledgable and sort out all difficulties easily Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway phone support not robust-good 24/7 phone support at Lodgify Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) phone support not robust-good 24/7 phone support at Lodgify Review Source KP Keelan P. owner Real Estate Used the software for: Less than 6 months ### "Amazing Coach "\[sensitive content hidden\] "" May 23, 2026 5.0 \[sensitive content hidden\] is awesome. He explains everything in great detail. Im Happy to have him coach me. I look forward to learning more. Pros It offers everything I need to help automate my listing and saves me time and stress. I feel it will help me expand. Cons I had a difficult time getting my on board started. I find it difficult to talk to someone immediately when I have a question. This was before \[sensitive content hidden\] started helping me. I do find the onboarding a week or so out which is to long. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I found it a better fit for me and my business. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) more integrations offered. tailored more to my needs Review Source LB Lucy B. Director Hospitality Used the software for: Less than 6 months ### "Onboarding process" May 21, 2026 5.0 Very good so far. The onboarding process was thorough and comprehensive. The software opens up many opportunities for us a business. There are a couple of areas in which more flexibility would be hugely helpful (eg around multiple night discounts and check in time as described above). Pros Excellent onboarding process with a very diligent onboarding specialist who took the time to talk through things carefully and in detail. Cons Some components are a little bit inflexible (e.g i would like to offer discounts on multiple night stays during the week but not at weekends, and we couldn't find a solution for this). Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway They had been reviews from existing customers Review Source AM Anish M. Director Real Estate Used the software for: Less than 6 months ### "Amazing Onboarding Experience " May 27, 2026 5.0 Pros \- \[sensitive content hidden\] was a really friendly, knowledgeable and helpful onboarding specialist - Platform has really rich features and reporting options Cons \- Steep learning curve however this is to be expected from a feature rich platform. I would expect this to reduce over time - Occasional lag and downtime on the platform Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Features and onboarding support for transition Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Feature rich platform requirements Ai messaging / automations Review Source SJCJ Sam Jacques C J. Managing director Real Estate Used the software for: Less than 6 months ### "I recommend Hostaway" May 5, 2026 5.0 Very good, we love the software! has a lot of possibilities to automate things and it works very good. The dynamic pricing tool is something really valueble. The app is also very nice to work with, I recommend it for property managers! Pros has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers! Cons That you need some time to understand everything in the beginning. has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu didn't had enough features to work with, for more efficiency and automations. Review Source LK Lukas K. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "I was amazing!" May 14, 2026 5.0 Pros \[sensitive content hidden\] was amazing, thank you so much. 's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. \[sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website. Overall a reliable partner for day-to-day operations. Cons Nothing major to complain about so far. The support team always closes the gap quickly when we ask. Thank you Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) is better and has more options to use. Review Source Doris S. Operations Manager Hospitality Used the software for: 6-12 months ### "Essential Partner with Unbeatable 24/7 Support" November 5, 2025 5.0 has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, \[sensitive content hidden\] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets apart. Cons still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway has 24/7 customer support that I can call Review Source Michelle B. Manager Real Estate Used the software for: Less than 6 months ### " Smooth and Clear Onboarding With Hostaway " February 6, 2026 5.0 Overall, the experience has been positive. I just started onboarding with my representative, \[sensitive content hidden\]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, \[sensitive content hidden\], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Needed a more robust system to transition away from airbnb Review Source LD Linda D. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Happy in the End" October 29, 2025 5.0 Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate. Once we started integrating we did get more help and were very pleased with our onboarding specialist, \[sensitive content hidden\], who was patient, helpful and responsive. Pros The layout is easy to use, the calendar is easy to use, the YouTube channel with training video and industry topic videos are very helpful, the smart lock integration. Cons The timing of the onboarding was rough, it would have been much easier in our slow season but we were assured that it wouldn't be a problem. Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's contracted price. Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway 's features, easy of use for the smaller company, Hostaway's educational YouTube Channel, many features and third party integrations Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It's being sunset and replaced by Streamline. Streamline is much too expensive and much less user friendly Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros ’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source James H. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] was Awesome! Thank you." February 24, 2026 5.0 Love once you get used to the program. There is a lot of great features. The customer support is top notch. Pros customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Hostaway Customer Service support 24 hours, with native English speakers. Review Source JO JP O. Owner-Manager Hospitality Used the software for: Less than 6 months ### "Absolute best customer service, from start to finish." February 14, 2026 5.0 Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING! Cons Honestly, I have nothing bad to say about at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. Review Source AC Amanda C. Owner Real Estate Used the software for: 6-12 months ### "Great service!" February 4, 2026 5.0 Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself Pros Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed Cons Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Seemed like a good choice after doing a walk through Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) No enough detail to meet my needs on the back end Review Source JW Jennifer W. Onwer Real Estate Used the software for: 1-2 years ### "customer support with N1no was excellent!" February 16, 2026 5.0 Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway The integrations and onboarding support. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more robust and up to date product. Review Source Jason D. CEO Real Estate Used the software for: Less than 6 months ### "Stay away from Hostaway. " December 4, 2025 1.0 Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. Pros Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. Cons VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for ). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. Review Source DP Dawn P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Daryl just activated by 10th home with Hostaway and he did a great job!" February 19, 2026 5.0 great - \[sensitive content hidden\] just helped me activate my 10th home and it went smooth and efficiently as normal!!!!!!!! Pros Love having 24 real person to connect with at / Love having all my properties in one place!! Cons Not being connected with Expedia - working with someone currently to decrease my monthly fee as I have 10 homes on and would like a discount Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway capabilities and integrations ........... Review Source CC Charmaine C. Executive Support Manager Hospitality Used the software for: 2+ years ### "Issues were resolved" February 16, 2026 5.0 Overall, I had a very positive experience with Customer Support. The 24/7 availability is a major advantage, and both of my concerns were clearly addressed and resolved. I truly appreciate the assistance and special thanks to \[sensitive content hidden\] from Tech Support. Pros The customer support experience was excellent, especially with the availability of 24/7 support. Both of my issues were clearly explained and resolved, which was a huge help. Special shoutout to \[sensitive content hidden\] from Tech Support for the assistance! Cons N/A Review Source FV Fatima V. Operations Manager Hospitality Used the software for: 1-2 years ### "Kudos to \[sensitive content hidden\] for Her Patience, Positivity, and Proactive Support!" May 26, 2025 5.0 Overall, my experience with has been positive. It's a robust platform that streamlines property management, with helpful automation tools and channel integration. Occasional tech issues occur, but support is generally responsive. Pros What I like most about is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing reservations, guest communication, and calendar updates all in one place. Cons What I like least about is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow. Review Source BR Ben R. Director of Operarions Real Estate Used the software for: 6-12 months ### "Terrible Hostaway Technical Support and Customer Service" September 18, 2025 1.0 Used for about 6 months. It is way too expensive for what they provide. They boast about their customer service but I had my issues ignored for days on end. They would not return emails or phone calls. They don’t train their technical support well, none of them know what they are doing and constantly have to send issues up to a higher tech. Their salesmen went on and on about their awarding winning customer service, but once you are onboarded, you get barely any support. They ended up costing us hundreds of dollars through lost reservations and they couldn’t have cared less. Pros Their concept is good, but the lack of good technical support really hinders them. Their onboarding process was nice, being able to move easily upload Airbnb listings to VRBO and other sites. Cons Terrible customer service, horrible tech support with techs that are improperly trained and don’t know what they are doing, wildly expensive. Their app and website go down in the middle of the day for up to an hour, usually once a month. They will straight up ignore you and your issue if they can’t figure it out. Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source PH Peter H. Owner Hospitality Used the software for: 1-2 years ### "Great Service" May 22, 2026 5.0 great - all customer service and sales people have been excellent and helpful and knowledgeable. great company Pros Jeriko was helpful as always and a pleasure to deal with. answered my questions quickly and kept me moving Cons Some clunky features, some info not clear on what exports to which fields in the platforms, and some api limitations Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway price and support, poos service from guesty Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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