# Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostaway the right Vacation Rental solution for you? Explore 1530 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1530) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews WF William F OwnerHospitality, Self-employedUsed the software for: 1-2 years. “The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in.“ February 25, 2026 KK Kara K Senior AssociateAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end.“ July 7, 2025 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts.“ February 27, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 WF Woldemar F Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting.“ February 24, 2026 Jason D CEOReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected.“ December 4, 2025 Duy N OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload.“ February 27, 2026 Laila S directorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 1530 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doris S. Operations Manager Hospitality Used the software for: 6-12 months ### "Essential Partner with Unbeatable 24/7 Support" November 5, 2025 5.0 has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, \[sensitive content hidden\] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets apart. Cons still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway has 24/7 customer support that I can call Review Source ZG Zinni G. General Manager Hospitality Used the software for: Less than 6 months ### "Robust and Reliable PMS for Growing Property Management Agencies" February 12, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source DC Demi C. Director Real Estate Used the software for: 2+ years ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" July 13, 2025 1.0 Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. Cons Avoid – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. Review Source MB Midori B. Innkeeper Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] rules! 5 stars!" February 4, 2026 5.0 The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. Pros The customer service (\[sensitive content hidden\]) is the best! Always patient and educational. The issue I was having wasn't even a problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) Switched from [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) Believed would be better for more OTA channels. Review Source cE clem E. Owner Real Estate Used the software for: 2+ years ### "Hostaway Booking and Support takes the cake" February 20, 2026 5.0 Amazing. I sincerely like the booking management and the support provided by your team. \[sensitive content hidden\] was the tech I spoke to today and he was incredibly fast and knowledgeable. Pros I love working with and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with \[sensitive content hidden\] who successfully walked me though about 5 different things on the site which will allow me to generate more income! Cons I really like everything about . We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I liked the display/user interface for owners and managers as well as the ease of use Review Source WF Woldemar F. Managing Director Real Estate Used the software for: Less than 6 months ### "Powerful PMS for Professional Property Managers" February 24, 2026 5.0 Our overall experience with has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. Pros provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) We switched to to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. Review Source JO JP O. Owner-Manager Hospitality Used the software for: Less than 6 months ### "Absolute best customer service, from start to finish." February 14, 2026 5.0 Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING! Cons Honestly, I have nothing bad to say about at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. Review Source JR Jennifer R. Owner Hospitality Used the software for: 6-12 months ### "Great customer service for financial questions" February 3, 2026 5.0 \[sensitive content hidden\] at thoughtfully explains what I need to understand to enable me to use the owner statement tools. Pros I like that is mostly user friendly and if I do need help I can reach a customer support person to help me. Cons I least like the disconnect between and the OTAs. When I think something is active and find out it is not. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway I was offered a low onboarding fee and onboarding specialist. I was told that was working on AI integration which was important to me. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I outgrew Hospitable and needed more features. Review Source RR Rad R. owner Hospitality Used the software for: 6-12 months ### "Customer Support sessions" February 4, 2026 5.0 Pros Yen was really knowledgeable of all the technical aspects needed to trouble shoot any issues I had with my account. Cons In General the long wait times when calling to get a rep on the phone. Most of the time I wait about an hour or more. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Just had the best features, and customer service as well less issues. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty was super unreliable, lots of bugs horrible customer service, and didn't have a lot of features, especially to . Review Source JE Julie E. Property Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Amazing...." February 19, 2026 3.0 Average. I don't know that I would recommend to others yet. I took a chance after reviewing other software and have been questioning that decision. As we move forward I hope more smooths out, but we will see. Pros \[sensitive content hidden\] was amazing!! Loved her knowledge and service! She helped resolve a must problem and did it in a timely manner. Cons Onboarding process is way more complex than it was made to appear when talking to the sales team. We were prepared, but the directions and process are not always clear. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing Hostaway Integrations were important to me and it seemed there were many. Switched from [Ignite](https://www.capterra.com/p/10012103/Ignite/) They were sunsetting their software system Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros ’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source Jaime C. Owner Real Estate Used the software for: Less than 6 months ### "Absolutely Stress-Free!" October 29, 2025 5.0 From start to finish, \[sensitive content hidden\], my onboarding expert, made the process absolutely stress-free. \[sensitive content hidden\] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. Pros is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by \[sensitive content hidden\], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was \[sensitive content hidden\]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. Cons I have yet to find anything. . Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OR was not user-friendly, nor was their tech support Review Source RC Robin C. Owner Hospitality Used the software for: 1-2 years ### "A long but thorough process" July 3, 2025 5.0 For the last 2 years, I (and my little boutique hotel the Dream Weaver in Puerto Peñasco, Mexico) have been with under the umbrella of a different company while awaiting our documents in Mexico. I like Hostaway's tools and performance. For the last month, I've been working on taking our listings from Pisolino Rentals (the company we've been under for the last 2 years) to create our own account. Hostaway support team has been incredible in helping me do that. Almost as good as the support I have been receiving from Airbnb. I have been disappointed in the Sale part of things where emails sent were not answered. I chose Hostaway because I was led to believe that they are the best - and I can't judge because I haven't tried anyone else - but being a small boutique hotel, it was difficult to be left "hanging" in our operation during the switch over, while everything needed to be set up. Given all the hours I spent preparing for the change over, I assumed it would have been accomplished more rapidly however, the team members helping me in doing this transfer have been simply fantastic. My technological challenge and lack of knowledge about the transfer / integration may have partly contributed to my frustration (and dealing with banks in Mexico!!!). Pros Evaluating my experience with \[sensitive content hidden\[ at support. She made this step of the process seem easy. I was able to follow her instruction, overcome challenges and successfully complete that part of the work. Giving the fact that there was more to be done, she set up a follow up call to complete the rest and make sure that questions that may come up meanwhile be answered at our next meeting. She was diligent, helpful, friendly and thorough. Evaluating \[sensitive content hidden\] of the Onboard process: Lots of help from 2 thorough and knowledgeable people. Very understanding of my situation, they have accelerated the integration process, scheduling meetings as quickly as possible and that is greatly appreciated. Cons Evaluating the whole Integration process: I didn't realize how much work there is to be done and how long it takes. I did MANY hours on my own to get everything ready and it still took a long time. I don't think this is a CON but rather a fact but this took me by surprise. I have found frustrating to have to follow directly myself with support of the partners affiliated with . It would be simpler if the integration of EVERYTHING that needs to be done to be onboard could encompass ALL aspects. The last point is I didn't feel I was given all of the alternatives/choices in setting up ex: it was Stripe automatically with integration but in emails received, there were other alternative to Stripe that may have warranted a look at. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Because I have a basic knowledge of having used it while under the umbrella of another company who used Hostaway. Although the price is higher than what I could have paid with an alternate product, I am pressed for time and didn't feel like starting the learning process all over again. Review Source SM SPENCER M. MANAGER Hospitality Used the software for: 6-12 months ### "SCAM COMPANY" October 17, 2025 1.0 Pros DECENT SOFTWARE BUT EVERYONE HAS DECENT SOFTWARE. THIS COMPANY WILL SCAM YOU IN MULTIPLE DIFFERENT WAYS. I USED THIS FOR 6 MONTHS. GO TO ANYONE ELSE Cons SCAM. THEY WILL REFUSE TO CANCEL AND CONTINUE TO CHARGE. THEY WILL CHARGE MORE THAN THE AGREEMENT AND YOU WILL HAVE TO LOOK CAREFULLY THROUGH BANK ACCOUNT BECAUSE THEY COME UP AS WEIRD LOOKING ACCOUNT>. BUT IT IS Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) I MADE A HUGE MISTAKE. THIS COMPANY WILL SCAM YOU WHEN YOU ATTEMPT TO CANECEL>. THEY WILL CHARGE YOUR ACCOUNT USING DIFFERENT NAMES TO CONFUSE THE ACCOUNTANT Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Seamless Setup and Outstanding Onboarding - \[sensitive content hidden\] is the best! " October 27, 2025 5.0 My overall has been excellent! It’s helping me streamline operations and will be a huge part of my future growth. I have had the best onboarding experience with, \[sensitive content hidden\]. She has made the entire setup process smooth, informative, and enjoyable. Her support and knowledge made a big difference in getting started. Highly recommend and their amazing team! Pros I’ve been really impressed with so far! The platform is cost-efficient, user-friendly, and packed with features that make managing my properties so much easier. It’s already proving to be a game changer for my business and will definitely help with future growth. Highly recommend for anyone looking to streamline their short-term rental operations! Cons I have only used for a short amount of time so far. I have yet to find anything I don’t like. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway More features, better reviews; better overall fit for what I needed Review Source BO Bethany O. Executive Assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Hostaway is the Best Investment!" October 1, 2025 5.0 The onboarding experience with has been fabulous. Our support expert, Juan has been patient, friendly and professional to work with, turning an intimidating experience of learning a new platform into an enjoyable one. Thank you, Juan! 10/10 Pros I value the ease of use, streamlining functions across multiple platforms, and saving time and money. Cons It takes some time to learn the ropes, but fortunately, we have received fabulous support from the customer support team along the way. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Neighbor uses and highly recommended it. Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. had so many more bells and whistles for us so we knew it was the right move. Review Source SM Sam M. MD Hospitality Used the software for: 6-12 months ### "Great sales, bad product, even worse support. Be warned. " February 18, 2025 2.0 Be warned, this is not the all singing and dancing software you would expect from the sales pitch. Several untruths in the sales process, extremely poor onboarding led to ongoing issues. I would never go down this route again if we went back in time. Pros Multi calendar is quite good and the airbnb connection. Cons \- onboarding was terrible and led to several double bookings with zero support to solve. Extremely poor. - onboarding of booking.com extremely poor. - customer service levels are very bad. Agents frequently don't understand their own software. - No response when querying a major billing increase with no warning. - Account managers leave regularly and no replacement given. - Several new features launched but existing ones don't function well. - Told that incorporate new features into existing price by sales Rep Cory, 12 months in and they have released several features which are all at an additional expense. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Length of contract and sales pitch from . Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source FV Fatima V. Operations Manager Hospitality Used the software for: 1-2 years ### "Kudos to \[sensitive content hidden\] for Her Patience, Positivity, and Proactive Support!" May 26, 2025 5.0 Overall, my experience with has been positive. It's a robust platform that streamlines property management, with helpful automation tools and channel integration. Occasional tech issues occur, but support is generally responsive. Pros What I like most about is its user-friendly interface, seamless integration with multiple platforms, and the centralized dashboard that simplifies managing reservations, guest communication, and calendar updates all in one place. Cons What I like least about is the occasional technical glitches, such as login issues and error messages like "Failed to Fetch," which can disrupt workflow. Review Source BR Ben R. Director of Operarions Real Estate Used the software for: 6-12 months ### "Terrible Hostaway Technical Support and Customer Service" September 18, 2025 1.0 Used for about 6 months. It is way too expensive for what they provide. They boast about their customer service but I had my issues ignored for days on end. They would not return emails or phone calls. They don’t train their technical support well, none of them know what they are doing and constantly have to send issues up to a higher tech. Their salesmen went on and on about their awarding winning customer service, but once you are onboarded, you get barely any support. They ended up costing us hundreds of dollars through lost reservations and they couldn’t have cared less. Pros Their concept is good, but the lack of good technical support really hinders them. Their onboarding process was nice, being able to move easily upload Airbnb listings to VRBO and other sites. Cons Terrible customer service, horrible tech support with techs that are improperly trained and don’t know what they are doing, wildly expensive. Their app and website go down in the middle of the day for up to an hour, usually once a month. They will straight up ignore you and your issue if they can’t figure it out. Review Source RD Romeo D. PM Executive Office Used the software for: Less than 6 months ### "Property Manager " October 23, 2025 5.0 Our overall experience with has been outstanding. The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms. \[sensitive content hidden\] made the onboarding process easy and enjoyable — she guided us step by step and made sure everything was perfectly configured. Hostaway has truly become a key part of our property management operations. Pros What I like most about is how organized and efficient the platform is for managing multiple short-term rentals. It simplifies every part of the process — from messaging and reservations to pricing and automation. Most importantly, the onboarding experience was seamless thanks to \[sensitive content hidden\], our onboarding manager. She’s incredibly knowledgeable, patient, and supportive throughout the setup process. Cons Everything has been working smoothly so far. No complaints — the system and support team have exceeded expectations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) because of the good quality of Host Away Review Source BH Blanka H. Tourist manager Building Materials Used the software for: 2+ years ### "Thank you for all" February 23, 2026 5.0 all good I hope that we can use much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Pros Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links Cons nothing I hope that we can use much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Review Source DS David S. Company director Real Estate Used the software for: 6-12 months ### "Good experience " October 14, 2025 5.0 Pros Booking management is flow and the platform is pretty easy to use. The support is efficient in most cases Cons Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the app. It's pretty annoying because I have to access my computer, and it's not always possible (or to erase the app from the phone and re install It afterwards) The connection with VRBO is far from being friendly to use Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Hostaway Good reviews Reasonable rates No engagement Review Source SH Shannon H. Owner Real Estate Used the software for: 6-12 months ### "Y3n is the Best Customer Service Rep! " February 18, 2026 5.0 It's amazing, I am very happy that I chose this PMS. My business is growing quickly, and is a big part of it. Pros Customer Service and 24/7 phone support. Y3n is my favorite customer service rep. He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes. He went above and beyond and is very patient. He's the BEST, he deserves a raise! Thank you Y3n? Cons It was a learning curve to get everything set up, but that's normal when using a new system! I had plenty of support along the way. Thank you! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.