--- title: "Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hostaway the right Vacation Rental solution for you? Explore 1623 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Hostaway 4.8 (1623) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML Maria L DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It is a comprehensive property management platform that has helped us streamline our operations, manage bookings across different channels and automate many repetitive tasks.“ August 8, 2026 AR Amanda R Self employedHospitality, Self-employedUsed the software for: Less than 6 months. “These range from a guest being left outside in the rain overnight because the Guest Portal failed to expose their door code, followed by multiple contradictory explanations from Hostaway about why it happened, to pre-authorisation/deposit workflows not working as I had expressly been told they would, to cleaners being given permissions that allow them to edit the very tasks management has assigned to them while important evidence cannot even be made mandatory.“ September 2, 2026 AL ALTOLUXO L Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The unified inbox, calendar, automated messaging, and property management tools make it much easier to manage multiple properties and stay on top of daily tasks.“ August 10, 2026 SK Sharon K PmicReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I am unable to share reservation info my owners due to the fact that they have access to view coupon codes for properties that are not theirs and that doesn’t make any sense. Why the two would be associated“ May 26, 2026 MT Mark T Member LLCReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I especially appreciate the centralized dashboard, automation tools, and seamless integrations with booking channels, which save a lot of time and reduce manual work.“ May 22, 2026 Kim G ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing.“ November 1, 2025 LK Lukas K CEOBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website.“ May 14, 2026 GG George G OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “There can occasionally be delays in the transmission of emails and messages between the OTAs and Hostaway, which may result in slower communication and delayed responses.“ August 13, 2026 ## Showing most helpful reviews Showing 1-25 of 1623 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve B. CEO Hospitality Used the software for: Less than 6 months ### "Very Glad we Chose Hostaway" August 20, 2026 5.0 I just completed my onboarding with \[sensitive content hidden\] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. \[sensitive content hidden\] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. Review Source MO Monica O. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Smooth Transition, Excellent Support and a Promising Platform" August 14, 2026 5.0 So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features. Pros We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented. Cons I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Hostaway Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Customer support and Financial Reporting Review Source KK Katie K. Owner Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] was VERY HELPFUL" August 25, 2026 5.0 The support persons for the most part of very helpful, friendly, polite, and KNOWLEDGEABLE. 24 hour support is so important! \[sensitive content hidden\] is one of these support persons! Pros I like that Hostaway hires people who are smart and can help me figure out problems and that it has 24 hour support. \[sensitive content hidden\] is one of those people. She was extremely helpful and pleasant to deal with. Cons Just the hold times...sometimes it is quite long...but not lately. Is there a place to give suggestions? There are things that should be possible to change and would help a lot. Where would I make those suggestions? Review Source MR Marco R. OWNER Hospitality Used the software for: Less than 6 months ### "Be Extremely Careful Before Signing with Hostaway" July 22, 2026 1.0 If you're a property manager considering Hostaway, my advice is simple: fully understand the contract before signing. Our company signed up, attended only the initial onboarding session, and quickly realized the platform was not the right fit for our business. We sent a written cancellation request immediately after our first onboarding meeting, before migrating our operations or fully implementing the software. Although Hostaway later confirmed in writing that our one-year agreement had been waived and that our subscription and account had been fully canceled, we were still billed for two additional monthly subscription fees. We disputed the charges with our credit card company but were unsuccessful. My biggest takeaway is not about the software itself—every PMS works differently and may be a great fit for some businesses. My concern is the contractual commitment and the cancellation process. If you're evaluating Hostaway: Read every contract provision carefully before signing. Ask detailed questions about the cancellation policy, notice period, and billing obligations. Don't assume that discovering during onboarding that the platform isn't the right fit will allow you to walk away without financial consequences. Keep every communication in writing. I wish I had known all of this before signing. I hope sharing my experience helps other property managers make a fully informed decision before committing. Pros Their sales team is very convincing, but the experience after signing up was completely different!!! Cons What I liked least was the cancellation process and the lack of flexibility after the initial onboarding. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. Switched from [MAPRO](https://www.capterra.com/p/250782/MAPRO/) Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. Review Source ML Maria L. Director Hospitality Used the software for: Less than 6 months ### "A great start with Hostaway" August 8, 2026 5.0 Overall, our experience with Hostaway has been very positive. It is a comprehensive property management platform that has helped us streamline our operations, manage bookings across different channels and automate many repetitive tasks. There is naturally a learning curve because of the number of features available, but the onboarding process made this much easier. Fatih who conducted our training, was excellent and made a real difference to our experience. His knowledge of the platform, clear explanations and friendly approach gave us confidence to start using Hostaway from the beginning. Overall, we feel well supported and very positive about our decision to use the platform. Pros Hostaway has made managing multiple properties and bookings much easier by bringing everything together in one place. The platform offers a wide range of features and integrations that help us automate many of our daily tasks and keep our operations organised. I would also particularly like to mention Fatih from the onboarding team. He was fantastic throughout the entire onboarding process. The training sessions were very clear and easy to follow, and he has a great ability to explain even the more complex features in a simple and practical way. He was always friendly, patient, attentive and happy to answer all our questions. Having this level of support made the transition to Hostaway much smoother for us. Cons As we are still relatively new to Hostaway, we haven't had enough time to explore the platform in depth and identify any major downsides. So far, the main areas we feel could be improved are related to workflow and ease of use. For example, some changes need to be made directly on the specific booking platform rather than through Hostaway, which can make certain tasks less convenient. Another small frustration is that when we receive a notification for a new guest message and click on it, it takes us to the Hostaway homepage rather than directly to the relevant conversation in the inbox. It would be much more practical if notifications linked straight to the message. These are relatively minor points, though, and overall our experience so far has been very positive. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Beds24 was difficult to use and not very intuitive. We were looking for a more user-friendly platform with better support and a smoother overall experience. Review Source DF Deidra F. Owner Hospitality Used the software for: Less than 6 months ### "Outstanding Onboarding & Support" August 4, 2026 5.0 Overall, my experience has been very positive. While there was a learning curve during the setup process, working through each property helped me become familiar with the platform and where everything is located. I now feel confident managing my listings going forward. Having such great onboarding support made the transition much smoother, and I'm excited to start using Hostaway as our primary property management system. Pros The onboarding experience was very hands-on. \[sensitive content hidden\] was incredibly responsive and always made himself available whenever I had questions. We scheduled Zoom calls as often as needed, and I could come prepared with a list of questions each time. He would either share his screen to walk me through exactly how to do something or jump in and help configure features when needed. That level of support made a huge difference, especially while setting up eight listings. I never felt like I was left to figure things out on my own. Cons The initial setup is definitely time-consuming, especially when you're migrating multiple properties. Creating listings, booking links, automations, and getting everything configured takes a significant amount of work. That isn't really a Hostaway issue as much as it's the nature of setting up a property management system. Once everything is in place, though, it feels well worth the effort. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We switched from Lodgify because we had outgrown it. We wanted a more robust property management system with better reporting, stronger channel management, Google Vacation Rentals integration, improved owner and guest experiences, and more advanced automation. Since we manage multiple cottages and plan to continue growing, Hostaway offered the features and scalability we were looking for. Review Source Christina R. Manager Hospitality Used the software for: Less than 6 months ### "Hostaway provides excellent 1:1 onboarding support" August 20, 2026 5.0 \[sensitive content hidden\] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway A colleague was already using it and recommended to me Review Source Hannah C. Property Management Hospitality Used the software for: Less than 6 months ### "Financial report help with \[sensitive content hidden\]" August 21, 2026 5.0 Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of \[sensitive content hidden\] time twice now, and each time he has helped more than I expected. Pros \[sensitive content hidden\] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.\[sensitive content hidden\] understood my instructions very well, even though I hadn't explained them clearly. Cons I waited too long on the calls, I never got through so I had to end the call. This was really disappointing Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Horrendous channel manager, the customer service was poor Review Source DP Dainora P. Owner Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] was exceptional" August 28, 2026 5.0 \[sensitive content hidden\] was the best Hostaway support specialist we had over our time with Hostaway. She resolved the problem that we couldn't resolve for couple of years and she did it in a patient, calm matter. We expressed a frustration with hostaway and \[sensitive content hidden\] calmly answered that she will do everything she can to resolve our issue. Once again exceptional service, knowledge and support. She might saved Hostaway account for the company. Pros \[sensitive content hidden\] 's service was exceptional. She solved our issues and was professional, patient and knowledgeable. Cons issues with exporting data to different channels, lack of patience and knowledge by some customer support specialists. Review Source SB Signe B. Owner Retail Used the software for: 2+ years ### "Easy app to navigate but log in issues " September 9, 2026 4.0 Overall it is a simple app that is easy to navigate but the issues that I have with logging in on multiple devices with multiple verifications needed is obnoxious. Pros I like the mobile interface app. You are able to easily see what bookings are coming up. And what the total bookings are. Cons I don’t like how difficult it is to sign in on different devices. It wants me to verify it on a device that is already logged in and it says it will refresh and automatically log me in. But it doesn’t really. Review Source HH Hans H. Owner Real Estate Used the software for: Less than 6 months ### "Happy with Hostaway" May 13, 2026 5.0 I had an outstanding experience working with \[sensitive content hidden\] at Hostaway. From start to finish, \[sensitive content hidden\] was incredibly kind, supportive, patient, and extremely knowledgeable. She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com. What really stood out was her professionalism and willingness to help every step of the way. No question was too small, and she always explained things clearly and thoroughly. Setting up and syncing multiple listing platforms can be overwhelming, but \[sensitive content hidden\] made the entire process smooth, stress-free, and easy to understand. Her expertise and customer service exceeded our expectations, and we truly appreciate the dedication she showed in helping our business get fully operational. Hostaway is fortunate to have someone like \[sensitive content hidden\] on their team. Highly recommend \[sensitive content hidden\] to anyone needing assistance she delivers exceptional customer service and genuinely cares about helping clients succeed. Pros We’ve had a very positive experience using Hostaway for managing our vacation rental properties. The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. One of the biggest advantages of Hostaway is the seamless channel integration and synchronization. It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process. The automation features save a tremendous amount of time and make day-to-day operations much more organized and professional. Another standout feature is the excellent customer support. The team is responsive, knowledgeable, and genuinely committed to helping users succeed. Anytime we’ve needed assistance, the support staff has been patient, informative, and quick to resolve issues. Hostaway has helped streamline our business, improve efficiency, and make property management far less stressful. We highly recommend it to anyone managing short-term rentals and looking for a reliable, professional property management platform. Cons At this time, we honestly do not have any negatives to report about Hostaway. Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform. Switched from [TalkGuest](https://www.capterra.com/p/182412/TalkGuest/) Talkguest was very difficult to navigate and very little support from customer service, including limited availabilty to have live support. Review Source PS Philip S. Partner Hospitality Used the software for: Less than 6 months ### "Great PMS for short term villa rentals" February 10, 2026 4.0 Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. Pros \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. Cons The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection. Review Source MB Midori B. Innkeeper Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] rules! 5 stars!" February 4, 2026 5.0 The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. Pros The customer service (\[sensitive content hidden\]) is the best! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) Switched from [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) Believed Hostaway would be better for more OTA channels. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Outstanding Customer Success Support from \[sensitive content hidden\] at Hostaway" May 7, 2026 5.0 Overall, our experience with Hostaway has been very positive. The platform has helped streamline operations and improve efficiency, and the customer support has been excellent throughout the process. \[sensitive content hidden\], in particular, has been exceptional — professional, attentive, and always available to guide us through questions or improvements. Having a strong CSM makes a huge difference, and she has been a real partner in our success. Pros What stood out most was the quality of support and customer engagement, especially from \[sensitive content hidden\], our Customer Success Manager. She has been responsive, proactive, knowledgeable, and genuinely invested in helping us succeed. The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. Cons Like many powerful platforms, there is a learning curve when first implementing and optimizing all features. Some advanced configurations and reporting could also be more intuitive. However, the support from the CSM team helped overcome these challenges quickly. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Professional and Scalable solution. Wide range selection of channel integration. Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with Hostaway was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in Hostaway to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source Catalin B. Strategy Officer Hospital & Health Care Used the software for: Less than 6 months ### "Fantastic onboarding journey" May 21, 2026 5.0 Pros Ease of use, AI, sync with Airbnb VRBO Google, the onboarding with Fatih who is amazing and always patient and calm and knowledgeable Cons \- overbookings on the integration phase , - would love to print directly all recent bookings / checkings without exporting cvs , improvement suggestions: compliance Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway relationship price capabilities they dont integrate organically w some channels Switched from [Previo PRO](https://www.capterra.com/p/177963/Previo/) AI , more improved features such booking engine and more channels , Review Source MS Melissa S. Owner and Managing Director Real Estate Used the software for: 1-2 years ### "Best PM Software around!" October 1, 2025 5.0 Generally good, and calling Host Services is great, someone actually answers and helps! Hostaway provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, Hostaway allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. Hostaway does it too, but the prices are better but still high. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Please see comments from previous question page. Review Source Jaime C. Owner Real Estate Used the software for: Less than 6 months ### "Absolutely Stress-Free!" October 29, 2025 5.0 From start to finish, \[sensitive content hidden\], my onboarding expert, made the process absolutely stress-free. \[sensitive content hidden\] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. Hostaway itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. Pros Hostaway is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by \[sensitive content hidden\], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was \[sensitive content hidden\]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. Cons I have yet to find anything. . Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OR was not user-friendly, nor was their tech support Review Source JO JP O. Owner-Manager Hospitality Used the software for: Less than 6 months ### "Absolute best customer service, from start to finish." February 14, 2026 5.0 Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING! Cons Honestly, I have nothing bad to say about Hostaway at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Hostaway is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. Review Source ER Ena R. Partner Success Manager - Account Manager Hospitality Used the software for: 1-2 years ### "Outstanding Platform Backed by Exceptional Support" August 13, 2026 5.0 Overall, our experience with Hostaway has been very positive. The platform is powerful and works well for managing our growing portfolio, but the support is what really stands out. C@rlito has been an incredible resource for our team—he knows his stuff, takes ownership of issues, and never makes us feel like we're just being passed from one person to another. He is truly an asset to Hostaway and deserves a lot of recognition for the support he provides. Pros The support, especially C@rlito. He has been helping us with ongoing and sometimes very complex issues for months, and he is always patient, knowledgeable, responsive, and determined to find a solution. He genuinely goes above and beyond and makes a huge difference in our experience with Hostaway. Cons Some technical issues can take time to resolve, especially when multiple integrations are involved. However, having someone like C@rlito who stays engaged and follows through makes the process much easier. Review Source JC JAMES C. owner Sports Used the software for: 1-2 years ### "Fantastic training and support. " October 17, 2025 5.0 What really made my experience stand out was the incredible support from \[sensitive content hidden\]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, \[sensitive content hidden\] is a big part of why I stuck with Hostaway — support like that makes a huge difference when you’re running a busy STR business. Pros One of the things I liked most about Hostaway is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. Cons It can bWhile Hostaway is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. Review Source JW Jennifer W. Onwer Real Estate Used the software for: 1-2 years ### "customer support with N1no was excellent!" February 16, 2026 5.0 Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway The integrations and onboarding support. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more robust and up to date product. Review Source MG Marc G. Business Services Manager Hospitality Used the software for: 2+ years ### "Amazing customer support!" February 23, 2026 5.0 Hugely positive. I would recommend it to anyone looking to rental short term accomdations. The onboarding and continued customer support is great. Pros It is a great platform for managing my short-term rental business. It is amazing what I can do as one person managing so many rentals. I couldn't be without it. Customer support is amazing as well. Cons Nothing negative. Everything has been positive thus far. If I had to say anything negative, it would be their integration with VRBO, but this is more on the VRBO side than Hostaway. Review Source JP Jeremiah P. User Admin Hospitality Used the software for: 1-2 years ### "Great experience! Thanks you Ak1!" August 21, 2026 5.0 Excellent! The support experience i received was so fast and incredible. Thanks so much to Ak1 for the great support experience. Pros My call was answered right away and also very knowledgeable, helpful, and friendly support—big shoutout to Ak1! Cons None that I can think of. Everything was good and smooth. Ak1 even sent me an email with the recap which was ver yhelpful. Review Source TM Tatiana M. Owner Hospitality Used the software for: Less than 6 months ### "Misleading Information, Poor Communication, and Unprofessional Service" May 20, 2026 1.0 We spent over a month discussing our listings and business needs before moving forward with Cory. However, after paying the fee and beginning the onboarding process, we realized that much of the information provided was misleading. As a business owner, I found this extremely unprofessional and felt completely misled by the entire experience. Pros Unfortunately, my experience so far has been negative. I currently have 20 pending listings that I am not comfortable moving forward with Hostaway due to the lack of communication and unresolved issues. Cons Very disappointing experience from start to finish. The information provided turned out to be false, and the level of professionalism was extremely poor. My emails were repeatedly ignored, and despite constantly chasing for answers, the actual issues were never properly addressed. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) I chose to go with Host away for Automations Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.