# Page 10 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Hostaway the right Vacation Rental solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Page 10 - Reviews of Hostaway ## Showing most helpful reviews Showing 226-250 of 1524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Carrie B. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Good but could be great! Has the potential for sure. " December 3, 2024 2.0 There are quite a few items that are not up to the competition but now fees are being added like the competition. Pros The reservation capability and the listing building. Cons The new fees coming out, the accounting not being trust accounting, while this support person was fantastic - majority are not and the capabilities of the booking engine are way too limited, procedure for adding pictures is way more difficult than it has to be. Should be able to deactivate units and not have to delete them completely. Switched from [Track-POD](https://www.capterra.com/p/178880/Track-POD/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Because Guesty was shady and caused us to lose a ton of money and tax liabilities were way off. Review Source Response from Hostaway December 16, 2024 Thank you for your feedback! We’re excited to let you know that the features you mentioned are already in progress. Feel free to reach out to our Customer Success team for more details. We’d be happy to share our product roadmap with you! BN Bryant N. Owner Real Estate Used the software for: Less than 6 months ### "Worst Customer support I have ever had the displeasure of dealing with" May 6, 2025 1.0 I would tell everyone who is considering Hostaway to run as far from them as they can. I tried cancelling multiple times, still getting charged. Weeks would go by without any answers from customer service. Pros Automated messaging was nice to have across all of the properties. Cons Their customer support is non-existent. They promise you the world and deliver nothing. VRBO integration is a nightmare and never got it right. AirBnb was OK. Booking.com integration was always a nightmare. Review Source MD Matthew D. Owner Hospitality Used the software for: Less than 6 months ### "Give \[sensitive content hidden\] a raise. She's absolutely excellent. " May 21, 2025 5.0 So far I'd give Hostaway experience at 8 out of 10. If we didn't have \[sensitive content hidden\] as a rep I would give our experience a 5 out of 10. Pros What I like best about Hostaway is our rep \[sensitive content hidden\].She's absolutely excellent. Please give her a raise. Cons Almost too many features it can be overwhelming. Too many bells and whistles. AI has excellent support but human support is too slow. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Wasn't robust enough, need something that had more tools Review Source DF Donato F. Owner Real Estate Used the software for: Less than 6 months ### "Hostaway Review - Onboarding and Features" February 1, 2025 5.0 Very positive and we think it will help us grow our business immensely. Pros The onboarding process was very informative with \[sensitive content hidden\] - she was very flexible with her schedule and took the time to explain the necessary information to use to ensure a smooth transition to Hostway. Cons It is very involved. Not to the fault of Hostaway, however, it takes a bit of time to get up to speed on all the features. Review Source KF Katie F. Property Manager Hospitality Used the software for: Less than 6 months ### "Hostaway, a one-stop-shop!" June 4, 2025 5.0 Great. It’s allowed me to learn quickly, thanks to \[sensitive content hidden\], and integrate additional properties onto the platform. Everything is very user-friendly. Pros I like that it streamlines all facets of the business and a really easy user interface. Just getting started, but no complaints! Cons I’m having trouble maximizing my dynamic pricing - I want to be more aggressive and add a percentage over what’s considered aggressive - but not sure how. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway More robust than other platforms and pricing made sense Review Source AP Anthony P. Owner Real Estate Used the software for: Less than 6 months ### "Simplicity and great support" November 22, 2024 5.0 Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock. Pros The pros for me are the support team and response times to questions and issues and the simplicity of the tool and how easy it is to find things. I have used other software that was so complex that I would get lost easily but that isn't the case with Hostaway. Cons The only negative I can think of at the moment is that the dynamic pricing tool doesn't have as many features as third party solutions at this time. But it is new to Hostaway so I'm hopeful it will be improving soon. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Hostfully did not have enough features that I needed. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) The primary reason that I left was value for the cost and also simplicity of use. Review Source ML Margarita L. COO Hospitality Used the software for: 6-12 months ### "Exceptional Support and Comprehensive Features" November 22, 2024 5.0 I highly recommend Hostaway for anyone looking for a reliable and feature-packed property management solution. Pros The platform is user-friendly, integrates seamlessly with various channels, and offers excellent automation features, which save a lot of time. What stands out is the customer support. Billy, in particular, with his professionalism and deep knowledge made a significant difference in my experience. Cons Some features feel a bit outdated, and the mobile app could be more intuitive. Additionally, there were minor glitches during peak usage periods, but the whole team was quick to provide solutions. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway Hostaway provides a modern, intuitive platform that simplifies property management tasks. The other platforms are outdated and difficult to navigate, making them less efficient for daily operations. Review Source aF alex F. CEO Real Estate Used the software for: Less than 6 months ### "Reviewing hostaway" October 3, 2025 5.0 Pros \[sensitive content hidden\] was so helpful!! Calendar and messaging makes it so easy. On boarding was also super easy. Cons Lots of different features. I have to get used to using the app and getting used to the software. Some features I will not utilize. Review Source CZ Collett Z. Owner operator Hospitality Used the software for: Less than 6 months ### "Host away am I go to" May 19, 2025 5.0 My overall experience has been a smooth sailing from start to finish I cannot thank hostaway enough I will continue to use the software as long as it's available and I will continue to refer to friends coworkers and even strangers. Pros Oh skeptical but what's not to love . I am super thankful that post away was referred to me by a friend of mine and I will continue to use as long as Host away has software on the market I will be a continued satisfied user Cons Hello what's the dislike? Performance fast smooth safe reliable dependable secure software inexpensive does its job and some Review Source NA Niclas A. Property Manager Real Estate Used the software for: Less than 6 months ### "Great first impressions" June 23, 2025 5.0 Very happy with the introduction to Hostaway, will be a good tool to use in the future for managing multiple properties. Pros Its a good tool for property management and rentals, smart and easy to use. Many good features for both managers and property owners. I like the financial reports a lot. Cons The Booking Engine is limited what you can design yourself, also not so easy to implement on your own website with API. Its easy to get in the booking engine, but have to go to external website when you search. Review Source LK Lokith K. Managing Director Hospitality Used the software for: Less than 6 months ### "Quick resolution provided by \[sensitive content hidden\]" May 10, 2025 5.0 i was facing too many issues with the software however after speaking with \[sensitive content hidden\] all my issues were resolved and using the software have become so easy. Pros Software is good it boosts the visibility of properties and make operations really easy. Cons Support system is slow, but once you understand how to use this software it very easy and effective. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Integration is complicated and functionality is hard. Review Source GL Gabriela L. Manager Hospitality Used the software for: Less than 6 months ### "Melhores no mercado" January 16, 2025 5.0 Ótimo! A plataforma é madura e todas as features parecem funcionar bem. é muito fácil gerir as tarefas da equipa principalmente para quem gere muitas propriedades. Pros Onboarding estruturado e plataforma fácil de usar. Cons Falta o envio automático da informação para o SEF e INE. É necessário usar um parceiro externo: Hostkit; como o formulário de check-in online é preenchido numa plataforma parceira, não conseguimos usar isso como trigger automático de envio das informações de acesso. Review Source JF Jason F. Managing Partner Real Estate Used the software for: Less than 6 months ### "Really great solution for Short Term Rental automation" December 2, 2024 5.0 Very happy I switched to Hostaway. This will make managing my multiple Airbnbs much easier. Pros Tons of functionality and very easy to use. It has everything from automation for all the major booking channels, to easy customization and setup on your direct booking site. It also has upcharges and cross sells and the ability to host clients pages. Cons It takes a while to go through the onboarding but it's well worth it. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Seemed to have a more comprehensive solutions set. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) I needed more functionality and the ability to work with more booking channels Review Source SJP Sarah Jessica P. Marketing Assistant Real Estate Used the software for: Less than 6 months ### "Supportive Onboarding and User-Friendly Tools" May 15, 2025 5.0 Our overall experience with Hostaway has been great. The platform is user-friendly, and the support team has been incredibly helpful... especially during the setup process, as we weren't very familiar with it. We're still learning and slowly adapting so far. Pros I liked how user-friendly and efficient the platform is for managing multiple properties, and the support team was very helpful in setting everything up and making the process easier. Cons We're still new and figuring things out, but so far, everything has been going smoothly. Whenever we have questions, we get great support from the team. Review Source RY Ryan Y. Manager Construction Used the software for: Less than 6 months ### "Loving Hostaway!" May 19, 2025 5.0 Onboarding was faster than I expected but the pace was ok. The best way to learn it is to just start using it. I came up with several questions and my onboarding person, \[sensitive content hidden\], was able to answer all of my questions. So far it is really helping our productivity. Pros Hostaway has been helpful in managing all aspects of the short term rentals. Love the ability to direct book, have a website, and use multiple platforms with the calendar syncing. It eliminated our need for an external and manually updated calendar. Financial reporting is very professional Cons Don't have much negative things to say about, though my experience is limited. I wish there was more functionality on the app. Review Source sG sean G. CEO Construction Used the software for: 6-12 months ### "great service " October 6, 2025 5.0 Pros \[sensitive content hidden\] was great, he walked me through everything that i had questions one, great person to answer everything I asked Cons The website can be a little difficult to figue out on my own. The hold time can be a long time to get connected Review Source TH Todd H. Managing Member Real Estate Used the software for: Less than 6 months ### " \[sensitive content hidden\]- Support calls A+" May 7, 2025 5.0 \[sensitive content hidden\] is amazing. He is able to answer so many questions and has so much patience; I had connection issues the first couple sessions. I hope to speak to \[sensitive content hidden\] again in the future. Pros I love the onboarding calls. \[sensitive content hidden\] was able to help me get setup quickly. Cons I have a friend who is having calendar issues right now with some channels not allowing a guest to book; that is my only concern. Everything else is great and pretty user friendly. Review Source CR Cinda R. President and CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "\[sensitive content hidden\] is a ROCKSTAR at Hostaway!" November 19, 2024 5.0 Fantastic~! Love it overall! thank you Pros I have been thoroughly impressed with the ease and functionality of Hostaway. The platform is intuitive, well-designed, and incredibly user-friendly. What has truly stood out to me, however, is the exceptional onboarding experience with \[sensitive content hidden\]. \[sensitive content hidden\] has been patient, kind, and incredibly knowledgeable, making the transition seamless and enjoyable. I am deeply grateful for \[sensitive content hidden\] support and for the outstanding service provided by Hostaway. Thank you! Cons so far there is nothing that I would change! Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway customer service reviews and great product offering Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) I didn't feel like Uplisting was doing a great job with making sure I didn't get double bookings and I also didn't love their lack of customer service Review Source JP Jaryn P. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Onboarding" January 29, 2025 5.0 So far product has been game changing for my business. Pros Customized onboarding support. \[sensitive content hidden\] my onboarding specialist new everything about the product and how to teach it from top to bottom. As he was really my only interaction with the company besides my sales rep, he really was 'hostaway' to me and did an incredible job setting me up for success with the software and also just helping to set the overall tone for hostaway as a company. Couldn't recommend him enough. Cons Haven't found a 'con' yet. Product is really top notch for managing multiple properties across multiple platforms. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostaway My sales call was 1000% better with Hostaway. Price for onboarding as well as monthly was more competitive. Hostaway also had the best reviews on the web about the product. Review Source AF Angelia F. Short term property manager Marketing and Advertising Used the software for: Less than 6 months ### "Wonderful onboarding experience." May 25, 2025 5.0 So far Hostaway has been a positive software that will allow my business to grow without unwanted stress. Pros Hostaway is user friendly and easy to organize all of your listings in one place. My Onboarding Specialist, \[sensitive content hidden\], was a wealth of knowledge and taught me how to navigate my page. Cons Having to set formulas for everything. I also feel like I should be able to have access to dynamic pricing and smart locks for the price I pay. Review Source Jayme M. Owner Real Estate Used the software for: Less than 6 months ### "Excellent Service" January 21, 2025 5.0 Very good experience so far. Still getting Booking.com and VRBO Setup. Pros Excellent onboarding service vai \[sensitive content hidden\]. She was very knowledgeable, friendly, and helpful. Excellent service. Cons It's a lengthy process to get setup...and still trying to get Booking.co and VRBO setup properly. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway \[sensitive content hidden\] provided excellent overview of the product/service on my initial call. He provided a discount and I was sold from the initial call. Review Source CJC Constante Jr C. Elv engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great Support Ak1" February 25, 2026 5.0 My overall experience with Hostaway has been very positive. Technical support is great, kudos to Ak1 who help me a lot. Shes very polite and patient. Pros It centralizes everything for short-term rental hosts, great integration with OTA channels. Very patient support Cons What i don't like is the setup complexity for smaller hosts. But still the value is very good and im satisfied Review Source VR Verified Reviewer Founder Hospitality Used the software for: Less than 6 months ### "Lots of Potential, But Not Sold Yet" January 26, 2025 4.0 So far our experience has been mixed. We had a great experience with our on-boarder, \[sensitive content hidden\]. He is incredibly knowledgeable and helpful. We felt very well oriented to the platform after our meetings with him. However, we have run into some trouble over the fact that we cannot set up payment plans for guests. Pros We like that Hostaway provides our business with access to Google Vacation and other channels. Cons We dislike that we cannot process payment plans for guests or make special offers. The interface is clunky. We did not know that we would have to process taxes ourselves prior to signing up. Hostaway could easily manage taxes or at least make potential customers aware upfront. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway We liked that Hostaway would give us access to Google Vacations. We liked the look of the interface. Review Source KH Kurt H. Owner Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] is the Best" January 16, 2025 5.0 I was getting to the point of canceling my subscription but \[sensitive content hidden\] got me and my listings running smoothly Pros \[sensitive content hidden\] help today was the best thing I can say about Hostaway to date. Cons It took a very long time dealing with Hostaway to get onboarded but \[sensitive content hidden\] was the only one who could get the job done. \[sensitive content hidden\] helped me a great deal and I appreciate everything \[sensitive content hidden\] did to help me. Review Source JB Jeremy B. Owner Real Estate Used the software for: Less than 6 months ### "Hostaway and Happy" May 2, 2025 5.0 \[sensitive content hidden\] did a great job onboarding us. He taught us how to use the software and was patient as we learned. Pros It makes everything easy to manage. We are growing our business. Cons We had a few tech hiccups along the way. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Cost and convenience we are small company Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.