# Page 11 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Hostaway

## Showing most helpful reviews

Showing 251-275 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Kurt H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "\[sensitive content hidden\] is the Best"

January 16, 2025

5.0

I was getting to the point of canceling my subscription but \[sensitive content hidden\] got me and my listings running smoothly

Pros

\[sensitive content hidden\] help today was the best thing I can say about Hostaway to date.

Cons

It took a very long time dealing with Hostaway to get onboarded but \[sensitive content hidden\] was the only one who could get the job done. \[sensitive content hidden\] helped me a great deal and I appreciate everything \[sensitive content hidden\] did to help me.

Review Source

VR

Verified Reviewer  
Founder  
Hospitality  
Used the software for: Less than 6 months

### "Lots of Potential, But Not Sold Yet"

January 26, 2025

4.0

So far our experience has been mixed. We had a great experience with our on-boarder, \[sensitive content hidden\]. He is incredibly knowledgeable and helpful. We felt very well oriented to the platform after our meetings with him. However, we have run into some trouble over the fact that we cannot set up payment plans for guests.

Pros

We like that Hostaway provides our business with access to Google Vacation and other channels.

Cons

We dislike that we cannot process payment plans for guests or make special offers. The interface is clunky. We did not know that we would have to process taxes ourselves prior to signing up. Hostaway could easily manage taxes or at least make potential customers aware upfront.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

We liked that Hostaway would give us access to Google Vacations. We liked the look of the interface.

Review Source

sG

sean G.  
CEO  
Construction  
Used the software for: 6-12 months

### "great service "

October 6, 2025

5.0

Pros

\[sensitive content hidden\] was great, he walked me through everything that i had questions one, great person to answer everything I asked

Cons

The website can be a little difficult to figue out on my own. The hold time can be a long time to get connected

Review Source

TH

Todd H.  
Managing Member  
Real Estate  
Used the software for: Less than 6 months

### " \[sensitive content hidden\]- Support calls A+"

May 7, 2025

5.0

\[sensitive content hidden\] is amazing. He is able to answer so many questions and has so much patience; I had connection issues the first couple sessions. I hope to speak to \[sensitive content hidden\] again in the future.

Pros

I love the onboarding calls. \[sensitive content hidden\] was able to help me get setup quickly.

Cons

I have a friend who is having calendar issues right now with some channels not allowing a guest to book; that is my only concern. Everything else is great and pretty user friendly.

Review Source

FK

Flora K.  
CEO Founder  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Hostaway Appreciation"

January 29, 2025

5.0

Hostaway works well with us. The process is smooth although we are new to this platform, it provides us with many tools.

Pros

Our hostaway boarding was with \[sensitive content hidden\]. He was extremely kind and patient with all our questions. He went above and beyond to answer all our questions and concerns. From Blend In Blue we rate \[sensitive content hidden\] with a 5star. He made our onboarding a pleasant experience. We greatly appreciate \[sensitive content hidden\].

Cons

We find difficulties in contacting support and receiving replies that solve our issue.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

We received excellent customer service from our first connecting agent.

Review Source

IS

Ivo S.  
operational manager  
Hospitality  
Used the software for: 1-2 years

### "super cool product for STR"

January 8, 2025

5.0

fullfilling all my requirements, for my more than 35 listings,

Pros

thank you for excelent support of \[sensitive content hidden\]

Cons

all is good , I like the product very much

Switched from

[Robuust Horeca](https://www.capterra.com/p/235732/Robuust-Horeca/)

Hostaway is better product for my needs I was looking for

Review Source

Denise D.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Happy with Hostaway"

January 27, 2025

5.0

Very happy with Hostaway. We changed over from another service that did not have local in the country help and it was difficult, sometimes days to get questions answered.

Pros

The one on one weekly meetings and help we received

Cons

nothing so far, we like all the features so far.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Could not get the support we needed integrating

Review Source

PD

Patricia D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Happy with my onboarding specialist \[sensitive content hidden\]"

January 31, 2025

5.0

I have had a wonderful experience with Hostaway. They have all been very patient with me especially my onboarding specialist \[sensitive content hidden\] ! She has been great. She communicates well and explains every step in great detail. If I ever am confused about anything she always takes the time to properly explain until I am no longer confused. I always look forward to our google meet. \[sensitive content hidden\] has been very accomodating when I had to reschedule. I can not say enough good things about this lady !

Pros

I like the fact they have a 24 hour customer service number.

Cons

I can not say I like anything least because I love everything about hostaway!

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

No customer service and I needed a 24 hour line

Review Source

aM

aleck M.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway is a great channel manager"

November 6, 2024

5.0

I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.

Pros

The control over rates and being able to manage across multiple platforms, we especially like the easy use direct website.

Cons

the speed of messages. airbnb message come through a lot quicker but booking.com i find easier to use on their website than Hostaway. We would like some features automated, like financial reporting and even a way to link to something like Pocksmith or Xero would be amazing.

Alternatives considered

[Hosty](https://www.capterra.com/p/202615/Hosty/)

Reason for choosing Hostaway

price and having had a property manager use it before, i was familiar with the interface

Review Source

DL

Dan L.  
PROPERTY MANAGER  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use and great support"

August 27, 2024

5.0

excellent. The user interface is excellent and quality of support was better than expected

Pros

we migrated our PMS over from IGMS last month and it went as smooth as we could have asked. The user interface is excellent and quality of support was better than expected

Cons

mobile app has fewer features than the web/browser interface

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

SUPPORT AND EASE OF USE. USER INTERFACE WAS MORE MODERN

Switched from

[iGMS](https://www.capterra.com/p/157033/iGMS/)

SUPPORT AND EASE OF USE. USER INTERFACE WAS MORE MODERN

Review Source

AF

Angelia F.  
Short term property manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Wonderful onboarding experience."

May 25, 2025

5.0

So far Hostaway has been a positive software that will allow my business to grow without unwanted stress.

Pros

Hostaway is user friendly and easy to organize all of your listings in one place. My Onboarding Specialist, \[sensitive content hidden\], was a wealth of knowledge and taught me how to navigate my page.

Cons

Having to set formulas for everything. I also feel like I should be able to have access to dynamic pricing and smart locks for the price I pay.

Review Source

JF

Jan F.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Very powerful tool with very good onboarding and support"

November 18, 2024

5.0

its a very good product, its complex but so powerful with all these funtions, the onboarding was really good and Fatih helps me a lot to do all important settings

Pros

very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best onboarding team ever

Cons

translation to german (especially in the booking engine), some missing funktions for german market (adress and company name as standard field in checkin form)

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

more functions, very fast, pricing, API,

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

missing functions, a little bit slow, not the right for more listings

Review Source

LS

Levente S.  
GM  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Review and feedback"

November 21, 2024

5.0

Pros

Works well; support is quick and effective \[today \[sensitive content hidden\] helped me in like easy hours via e-mail\]; using mail templates

Cons

In Hungary we have to register all the guests' data to a system (called NTAK and VIZA) and HA is not capable to do this therefore we must use a 3rd party system manually to do that. This kind of implementation (multi ntak) would be awesome and I am sure many users in Budapest and in Hungary come to use HA.

Switched from

[SabeeApp](https://www.capterra.com/p/166986/SabeeApp/)

Automated mails work better here at HA than Sabee.

Review Source

SDS

Simon Dreyer S.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Great Support and Comprehensive Features – Special Thanks to \[sensitive content hidden\]"

November 1, 2024

5.0

Overall great until now, I will. update you if we have any recommendations.

Pros

There are many features that we have truly come to rely on, making property management across multiple cities and teams much easier. The financial reporting functionality for tenants and the integration with cleaning services are especially useful. \[sensitive content hidden\] has done an amazing job in answering all of our questions clearly and thoroughly, making sure we felt well-supported every step of the way. He’s been an outstanding first impression of the software, and Hostaway is lucky to have him on the team. We really appreciate his professional guidance and the opportunity for continued follow-up.

Cons

I find some parts of the user interface to look a bit outdated, as if the software is a few years old. This is purely an appearance-based critique, but I think the interface could use a visual update.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Too pricyhb

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Did not offer enoughX

Review Source

BB

Branden B.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Supposrt is Very Helpful"

November 23, 2024

5.0

Really enjoy how it comsolidates all my OTAs into one. Support is very helpful when needed. I would highly recommend.

Pros

It is fairly simple to use after everything is connected.

Cons

There are some system quarks to work through sometimes. But support is helpful and efficient.

Review Source

JB

Jeremy B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway and Happy"

May 2, 2025

5.0

\[sensitive content hidden\] did a great job onboarding us. He taught us how to use the software and was patient as we learned.

Pros

It makes everything easy to manage. We are growing our business.

Cons

We had a few tech hiccups along the way.

Alternatives considered

[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Hostaway

Cost and convenience we are small company

Review Source

JJ

John J.  
Rental Experience Supervisor  
Real Estate  
Used the software for: Less than 6 months

### "Fantastic Property Management Solution!"

November 11, 2024

5.0

We have been utilizing Hostaway for our short-term rental in Great Falls, and it has truly transformed our property management experience! The interface is intuitive and offers everything required to manage bookings, calendars, and guest interactions effortlessly. Thanks to Hostaway’s automation features, managing messages and replies has become effortless, saving us countless hours while enhancing our response time and guest satisfaction. The customer service is outstanding; the team responds promptly and is very knowledgeable. Whether you are overseeing a single property or multiple, Hostaway is a dependable tool that can help simplify operations and deliver an exceptional guest experience. I highly recommend it to fellow property owners and managers!

Pros

The customer support is exceptional; the team is always quick to respond and very knowledgeable.

Cons

Commission payments for VRBO and Booking.com. Would be nice if this can be done from the dashboard or automate payments.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

More user friendly compared to the counterpart

Review Source

ED

Emma D.  
Executive Assistant  
Hospitality  
Used the software for: 6-12 months

### "Thank you, \[sensitive content hidden\]"

January 20, 2025

5.0

Great service, fast and very knowledgable!

Pros

I had the pleasure of working with \[sensitive content hidden\] when I called Hostaway support! \[sensitive content hidden\] was patient, knowledgable, and walked me through my problem step-by-step. Highly recommend!

Cons

I am new to the platform, so some of the features aren't that intuitive to me yet.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

More properties, better value and more features.

Review Source

PB

Payam B.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "Hostaway make the hosting process easy "

January 12, 2025

5.0

I always contact Hostaway and they are always avialable and make the whole most challanging issues into a piece of cake and very easy .

Pros

Make my life easy . Hosting can be very stressful and I belive Hostaway make it very managable and less heachtic.

Cons

I cant think of anything . Maybe if there were way to improve the pricing

Review Source

SB

Steven B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "First Onboarding Call"

January 23, 2025

5.0

Ace Colonia was an awesome guide to show me the ropes of the platform and I can't wait for the rest of the onboarding sessions!

Pros

All the tools and integrations seem very straightforward and streamlined once you know how to navigate the platform. Additionally, making your own website was literally just the click of a button

Cons

Wouldn't say its a dislike there is just a ton of pages and tabs I need to familiarize myself with and it will probably take some time.

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

I thought hostaway offered a superior product with much better support

Review Source

BC

Barbara C.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Amazing tool for property managers! "

October 9, 2024

5.0

It has been a great experience! Love the webinars and response from the support team!

Pros

It has make my job lot easier and organized

Cons

Pricing, Booking engine it’s not easy for someone not used on coding or those skills… should have a price and some specialist to assist on designing the booking engines, and that there are still some things that may need to add in order to be perfect hehe

Review Source

CJC

Constante Jr C.  
Elv engineer  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great Support Ak1"

February 25, 2026

5.0

My overall experience with Hostaway has been very positive. Technical support is great, kudos to Ak1 who help me a lot. Shes very polite and patient.

Pros

It centralizes everything for short-term rental hosts, great integration with OTA channels. Very patient support

Cons

What i don't like is the setup complexity for smaller hosts. But still the value is very good and im satisfied

Review Source

DA

Diana A.  
Real Estate Agent  
Real Estate  
Used the software for: Less than 6 months

### "happy client "

May 27, 2025

5.0

ive had a great experience so far it feels like i can expand my business greatly with this. I feel like it makes it easier for someone to manage 100 properties

Pros

I like the fact that i can organize all the aspects of property management. When it comes to organizing cleanings and statements for my clients

Cons

I feel like its not as simple to use as advertised, my trainer has been very great and patient with me and i see that there are training videos i can refer to

Review Source

GS

Greg S.  
Property Investor and Manager  
Real Estate  
Used the software for: Less than 6 months

### "A Fantastic Channel manager with great support"

November 20, 2024

5.0

Since the start I have had a massively positive experience, if I've had any questions someone has been on hand very quickly to help resolve and I've learnt so much. I love that everything is in one place and easy manageable.

Pros

The ease of learning how the system works, it's effectively laid out and very easy to implement. My onboarding agent is \[sensitive content hidden\], she has been fantastic in every way, she is friendly, knowledgable and super helpful not only in the online calls, but with further support and actual human qualities too, she's not just there for a job. You've got an incredible person to carry out the onboarding. The ability to have the dynamic pricing, smart locks, channel manager and in house booking engine all in one place is just amazing.

Cons

It's hard to say as it's all very well laid out, it's taken time to learn, however this is my first exposure to a channel manager which I took off recommendation from several people.

Review Source

TD

Tara D.  
Property Manager Realtor  
Real Estate  
Used the software for: 1-2 years

### "Hostaway Review"

November 20, 2024

4.0

\[sensitive content hidden\] was very very helpful today and finally fixed all of my issues in a timely manner after it taking about 2 months to get someone to fix them. I wasn't happy about that process taking so long.

Pros

It integrates with my other items and software.

Cons

Its confusing sometimes and doesn't work how I want it to all the time.

Review Source

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