# Page 12 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Hostaway

## Showing most helpful reviews

Showing 276-300 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kimberly S.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Support Review "

January 23, 2025

5.0

Host away has been easy to use, and so far the benefits of the costumer service has been incredible.

Pros

I love the softwares simplicity and I especially love their customer service. This was part of the reason I left my previous vacation rental software and I'm very glad I did! \[sensitive content hidden\] is our Hostaway integrator, and she does an incredible job. She is extremely vigilant and always answers asap !

Cons

I have not used Host Away long enough to write a negative review

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Difficulties integrating with Booking.com, and lack of customer support

Review Source

RB

Rebecca B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "IT support is amazing!"

November 14, 2024

5.0

Pros

Makes our business more efficient and the customer service is 5 star

Cons

I don't have any cons with hostaway at the moment!

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

hostaway had more of the necessary features

Review Source

AM

Alex M.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Not a good company"

November 26, 2024

1.0

Pros

I do not think they are a very good company

Cons

They are deceptive, they hide their fees, and customer support is slow and bad. I would not recommend them to anybody.

Review Source

JH

Jacob H.  
OWNER  
Hospitality  
Used the software for: 2+ years

### "Good, but..."

November 11, 2024

4.0

Overall it has been good, but it has changed a lot since we first started with Hostaway. We are becoming less pleased with our experience.

Pros

Has many functional features that help with operations.

Cons

Hostaway is more focused on adding additional services to sell versus improving the product they already have.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Hostaway

It was an all-in-one product and integration with our own website.

Review Source

AB

Angela B.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great help when needed"

November 30, 2024

5.0

Very good. Really like the onboarding and the continued support when needed.

Pros

They really help with the onboarding process and you can call to get help when needed. \[sensitive content hidden\] was very helpful recently & others too in the past.

Cons

Some platforms are not fully integrated. All updates are not automatic on all fields.

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Hostaway

On boarding approach & people you can talk to later

Review Source

KB

Ken B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Customer support like no other PMS"

January 16, 2025

5.0

Pros

Excellent support for any questions. The on-boarding process was super helpful. Our on-boarding specialist was FABULOUS!! Very knowledgeable and able to help us with all of our questions as we got going.

Cons

The app needs more development as it is not as robust as it could be. Needs to include more of the features found on the desktop browser.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Guesty has almost no customer support. Guesty connection to VRBO wasn't always consistent.

Review Source

AC

Adrian C.  
director  
Hospitality  
Used the software for: 1-2 years

### "Help with an AirBnB issue"

February 17, 2025

5.0

Pros

\[sensitive content hidden\] was very helpful and resolved my problem without any fuss

Cons

None

Review Source

MA

Mark A.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Very good solution"

November 7, 2024

5.0

Experience has been exceptional - responsive help desk makes fixing any issues quick and easy.

Pros

One solution covers all my hosting software needs

Cons

It would be helpful if it were cheaper..

Review Source

UL

Ulrike L.  
Property Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Knowledgable and efficient staff"

October 23, 2025

5.0

Pros

I have worked with \[sensitive content hidden\] before. In both session he has proved to be very professional, listening, prepared, friendly, knowledgeable. Efficient onboarding.

Cons

The onboarding sessions was not as promised. It was said 4-65 sessions and my onboarding responsible said in the second we are almost done. I still have a lot of questions and need more tech appointments now.

Review Source

PS

Paul S.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Fabulous Support"

January 17, 2025

5.0

If we didn’t have the expertise and experience of \[sensitive content hidden\] we would have had all sorts of issues. \[sensitive content hidden\] made the long process easier with her knowledge, and especially her patience with us.

Pros

The support from \[sensitive content hidden\] is phenomenal. Every question was answered with confidence.

Cons

Connecting all listings was very tedious given the limited functionality of transferring of the listings on the individual booking sites. In saying that, this isn’t a Hostaway issue

Review Source

SR

Sam R.  
Branch Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great service from \[sensitive content hidden\]"

January 22, 2025

5.0

Great! I find the sight easy to maneuver around and if I cannot find something the tech support directs me to where I need to go.

Pros

They usually answer my questions or let me know where to go to get help.

Cons

Sometimes I have to wait a bit to get a response.

Switched from

[Logix Platform](https://www.capterra.com/p/208900/LogixERP/)

I did not. New Management made the change.

Review Source

MD

Melissa D.  
SVP  
Marketing and Advertising  
Used the software for: 2+ years

### "Great customer service "

November 20, 2024

5.0

Its been great! I think we were one of their early adopters

Pros

Ease of use, quick support response - our contact \[sensitive content hidden\] was fantastic!

Cons

that you cannot clone the rates from the prior year to the new year and have to manually set them :)

Review Source

KL

Kevin L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Onboarding"

November 7, 2024

5.0

Our onboarding specialist \[sensitive content hidden\] has been really great helping us get everything set up and answering all of our questions. Very knowledgable, helpful and freindly!

Pros

The onboarding process Set up Ease of use

Cons

We have not run into any issues or problems. So far we like everything about Hostaway.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

I didn't like the Cloudbeds platform as it wasn't as intuitively friendly and the only way I could get customer support was waiting 20 minutes for somebody to email with me.

Review Source

bL

brad L.  
retired  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "great job \[sensitive content hidden\]"

October 13, 2025

5.0

\[sensitive content hidden\] was exception, she took all the time needed for instruction. Was very knowledgeable. dddd

Pros

all the bells and wishes.

Cons

lots to learn, lots to set up.

Review Source

DP

Dan P.  
Managing Partner  
Real Estate  
Used the software for: Less than 6 months

### "Highly recommended!"

November 15, 2024

5.0

Overall, it’s been a fantastic experience, and I’m excited to continue using Hostaway for my business needs. Highly recommended!

Pros

I’ve had a great experience with Hostaway so far! What stood out the most is the platform's intuitive and user-friendly interface, which makes managing tasks incredibly efficient. The onboarding process with \[sensitive content hidden\] was flawless—she was professional, helpful, and made the transition smooth and stress-free.

Cons

So far, I haven’t come across anything I dislike about the platform.

Switched from

[Hoteliera](https://www.capterra.com/p/202467/Hoteliera/)

I switched because I needed a product that was more complex yet easier to use.

Review Source

PM

Pam M.  
virtual assisstant  
Telecommunications  
Used the software for: 6-12 months

### "Review for kristna "

January 14, 2025

5.0

Great Customer Support and Kristna if very helpful she walk me through on how to do this and that and gives an assurance that everything is handled well and everything is good before she ends the call.

Pros

Great Customer Support and experience. Never had this kind of support before.

Cons

Actually everything goes smooth and the support kristna is very helpful so nothing to asked for.

Review Source

MF

Mike F.  
NA  
Real Estate  
Used the software for: Less than 6 months

### "It's a process, but Hostaway supports you"

January 17, 2025

5.0

Pros

\[sensitive content hidden\] have all been very helpful from the technical support team. I've been really impressed by the level of response time and the overall on-boarding support.

Cons

There is a lot to the process of migration. It has been time consuming, but the support is always there throughout.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Needed owner management dashboard. Also interested in more platform options.

Review Source

AJ

Amy J.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding was Easy"

November 15, 2024

5.0

Very user friendly. Easy to use. Integration has been smooth and everyone has been so helpful!

Pros

\[sensitive content hidden\] was amazing! He walked me through all the onboarding steps with ease. I was on a tight time table and he really helped me make it happen. Appreciate it!

Cons

Nothing - all is great! I've used a couple different vacation rental softwares and this one has been very easy to use.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Hostaway

It had the full PMS abilities of pushing listings to channels and making edits inside of them. It also was priced well and has a nice user interface.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Guesty was a little too expensive for me. It has good features but all in all the out the door cost was too high.

Review Source

JO

Joseph O.  
Property Manager - Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Onboarding Expeirence with Hostaway employee \[sensitive content hidden\]"

October 22, 2024

5.0

It was great and I cant believe we didn't use this software sooner. It is going to save me SO much time its crazy!

Pros

I most liked the person that was given the task of the onboarding sessions with me, \[sensitive content hidden\]. He was SO knowledgeable about every single thing and had an answer for every single question i had

Cons

I would have like to do more than one session a week. After so many sessions they only allow for you to do one onboard session per week.

Alternatives considered

[Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Because it did exactly what we were looking for and more

Review Source

PD

Potahisnky D.  
Owner  
Commercial Real Estate  
Used the software for: 1-2 years

### "Setting up new listing"

November 19, 2024

5.0

Pros

Support is king of good and the answers are quick

Cons

It's still in development, and some features are not well-designed

Alternatives considered

[Octorate](https://www.capterra.com/p/168722/Octorate/)

Reason for choosing Hostaway

\* The support is better \*

Review Source

KH

Kacee H.  
Na  
Accounting  
Used the software for: Less than 6 months

### "Hostaway Review"

January 25, 2025

5.0

It’s been a good experience. I wish the software was a little more easy to understand. Without \[sensitive content hidden\] we’d be lost. He’s been the most helpful.

Pros

I enjoy working with our onboarding agent \[sensitive content hidden\]. He is extremely helpful, attentive and has worked extra hard with us to understand the platform and to be successful with it. He’s patient and has worked with us extra and for that we are very thankful for being paired with \[sensitive content hidden\].

Cons

There is a lot to learn for someone who is brand new to the business.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Others in the business have used it that we know.

Review Source

CS

Carl S.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Chose Hostaway for your business"

November 21, 2024

5.0

Extensive onboarding support, I was very surprised by the time and effort put in by Hostaway here.

Pros

Great support, comprehensive functionality, constantly improving, customer focused organization

Cons

No WhatsApp integration for our crew. No multilingual support for UI. Both very important for us operating in Indonesia

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Not sure, but they pale in comparison. Hostaway is head and shoulders above other contenders.

Review Source

AR

Andrew R.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Thank you Hostaway!"

January 23, 2025

5.0

Pros

I had my issues resolved and \[sensitive content hidden\] was super helpful!

Cons

There wasn't anything that I didn't like.

Review Source

CF

Callie F.  
Management  
Real Estate  
Used the software for: 1-2 years

### "Hostway is the Best!"

February 4, 2025

5.0

They always call me back or answer my questions in a timely manner.

Pros

Hostaway has the best customer service! They are always friendly and ready to assist.

Cons

None. I have no complaints about this software.

Review Source

AC

Alison C.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great Support "

November 22, 2024

5.0

Excellent! Very user friendly, and you can get in content with teh team via email or phone.

Pros

Support team are great - especially \[sensitive content hidden\]!

Cons

There are a couple of features missing, but you can add them as feature requests, so hopefully they will add them soon!

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Hostaway

Overall better functionaility, and very user friendly

Review Source

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