# Page 14 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

---

Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 14 - Reviews of Hostaway

## Showing most helpful reviews

Showing 326-350 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Sarah D.  
Broker Owner  
Real Estate  
Used the software for: 2+ years

### "\[sensitive content hidden\] (Support Specialist) deserves a Gold Star"

August 14, 2024

5.0

Recently I needed help fixing a situation I created on the platform. I had the best Customer Service experience of any company when \[sensitive content hidden\], a Hostaway Support Specialist, helped me through the issue resolving my problems completely. During the session, she also taught me some new techniques for managing my listings. \[sensitive content hidden\] was a heaven-sent for the moment! Thank you!

Pros

The ease of use of the software and its integration capabilities along with automated messaging.

Cons

I'm a small-time Property Manager and Hostaway has so many features it's hard for me to keep up with all I need to be trained to do.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Reviews from the industry and training features

Review Source

LG

Lisa G.  
Queen Bee  
Hospitality  
Used the software for: 6-12 months

### "Much Gratitude "

November 23, 2024

5.0

Team makes it easy to get set up and they are always there to help out.

Pros

Always people available to help and to answer questions

Cons

Still learning. I’ll let you know later.

Review Source

SG

Stefan G.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Bali User in Uluwatu"

January 31, 2025

5.0

so far so good, and thank to \[sensitive content hidden\] for the time teaching me the use of this software

Pros

ease of use and accounting features, i will recommend it

Cons

the non translation of foreign languages in the inbox

Alternatives considered

[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

accounting capabilites for report to owners

Review Source

lO

lior O.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "hostaway is awesome"

May 21, 2025

5.0

Pros

\[sensitive content hidden\] is amazing, has been super patient with me and always had a smile on his face while speaking to me...Lovely guy!

Review Source

DM

Dmitrijs M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Property management company from Eastern Europe"

January 10, 2025

5.0

I have achieved the main goal: I saved many hours of personal time with HostAway tools. However, I see room for development in increasing revenue through additional sales.

Pros

The onboarding process went smoothly. I had four onboarding sessions, and the onboarding and support team was always reachable.

Cons

I need more tools for upsells in the guest portal, such as extra night reservations, if they are available in the calendar. Late check-out upsell trough the guest portal. 3rd party service upsell through the guest portal. I want to teach an AI replying module, so when the system suggests a reply and I don't like it, I want to be able to improve future replies after editing and saving the suggested reply version.

Review Source

PP

Pepijn P.  
Co-Founder  
Hospitality  
Used the software for: Less than 6 months

### "Great onboarding "

November 18, 2024

5.0

We had a fantastic experience with \[sensitive content hidden\] from the onboarding team. She was incredibly helpful and took the time to guide us through every step with patience and kindness. \[sensitive content hidden\] extensive knowledge and ability to answer all of our questions made the process smooth and enjoyable. We are extremely satisfied with the level of service she provided and would highly recommend her assistance to anyone. Thank you, \[sensitive content hidden\]!

Pros

Hostaway has been great for managing our short-term rentals. It’s fairly easy to use, packed with helpful features and has made everything from bookings to guest communication so much smoother. With great support from their team, it’s been a joy to work with them!

Cons

I wish is that I could integrate my own WhatsApp number into the automated messages—hopefully, something for the future!

Review Source

AS

ALEXEY S.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great product that streamlines the workflow!"

January 6, 2025

5.0

Great experience! Onboarding sessions with \[sensitive content hidden\] were very detailed and helpful.

Pros

Great functionality for management across multiple rental platforms.

Cons

I wish there would be some additional tools for marketing and promotion of listings

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Hostaway

That's what my management company was using

Review Source

AE

Ashley E.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Problem solved "

January 22, 2025

5.0

Pros

I had an issue and once \[sensitive content hidden\] started helping, it went seamlessly and smooth. He understood exactly what my issue was and fixed it.

Cons

Nothing, the issue was solved...........

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

I didn't understand how to use it and hostaway offered more

Review Source

RN

Roberto N.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Great PMS, easy to use and with lots of options."

November 19, 2024

5.0

Great, the onboarding was smooth and easy.

Pros

User friendly once everything is setup, integration with everything. Customise owners report really a plus.

Cons

Not easy to setup but followed step by step during the implementation process.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Hostaway

Pricing, integration with other systems.

Switched from

[iGMS](https://www.capterra.com/p/157033/iGMS/)

Wanted to improve certain features: reporting, pricing, user friendly.

Review Source

NS

Nicole S.  
Investment Manager  
Investment Management  
Used the software for: 1-2 years

### "We highly recommend Hostaway "

October 6, 2024

5.0

Hostaway helps us manage hundreds of rentals and is a huge help.

Pros

Hostaway makes our lives easy for the short term rentals.

Cons

I can't think of anything I like least about this software.

Review Source

SK

Shafiqul K.  
President  
Hospitality  
Used the software for: 6-12 months

### "Wonderful Customer Service "

November 6, 2024

5.0

Excellent service with a knowledgeable agent

Pros

Professional customer service and knowledgeable agents. Particularly \[sensitive content hidden\]

Cons

Getting transferred to different places with same issues

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Better flexibility and user friendly experience

Review Source

VR

Verified Reviewer  
Lodging Manager  
Events Services  
Used the software for: Less than 6 months

### "Adaptable, Useful"

January 28, 2025

5.0

So far, so good. We are migrating from an existing platform

Pros

Highly adaptable configuration for our needs.

Cons

Complexity of the interface takes some getting used to.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Features & pricing were more competitive.

Review Source

OM

Oren M.  
Admin  
Hospitality  
Used the software for: Less than 6 months

### "Better than all 3 that we tried (Guesty, Eviivo, Lodgify)."

July 16, 2024

5.0

Friendly staff, easy and professional onboarding.

Pros

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

Cons

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

Reason for choosing Hostaway

The ones that we previously used, simply didn't meet our needs and expectations. I knew in my heart that others had a better way of doing it. It's not rocket science. If that's what I'm doing every day, I would do it better. So I gave Hostfully a chance and I am very satisfied with everything. Hostfully is simply much better than all the three that we tried.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

#Eviivo was good but as we moved forward it turned out to be expensive because they charge you "per room". #Lodgify are not serious-they have a long way to go. #Guesty was a nightmare! Their interface is not inviting to say the least). It is so complicated, that after more than 6 months of using it, we still couldn't find our way. They only give support to certain users but even when they do, it is worthless as the agents are not trained. They simply create a ticket.

Review Source

BB

Bryan B.  
Owner Operator  
Hospitality  
Used the software for: Less than 6 months

### "Rest Easy Retreats HostAway Onboarding"

January 17, 2025

5.0

It has honestly been very laid back and easy going.

Pros

Very simple. Things that are confusing, there is a manual page or video on it in the portal. If it's not there, it's probably on Google. It makes it easy to automate the renting process.

Cons

I think the side menu could be easier to navigate. Maybe put the three or four main things your going interact with most of the time in a section on top, and then the rest alphabetized in a section below that.

Review Source

RL

Rowan L.  
Social worker  
Human Resources  
Used the software for: Less than 6 months

### "Great time 👍🏾"

October 21, 2025

5.0

Pros

How it makes managing my property efficient and seamless. I like hownthe team is readily available to provide assistance at anytime.

Cons

Nothing yet. I think the platform is going to be useful for the longterm. Especially when I add new rentals to my portfolio.

Review Source

RK

Rolies K.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Good program "

December 4, 2024

4.0

Overall good, could be cheaper but quality comes with price

Pros

Very good customer support when running into issues

Cons

Its not the cheapest software out there.

Review Source

PH

Paula H.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Customer support is amazing!"

November 6, 2024

5.0

Great experience overall thus far…. Looking forward to seeing it reflected in increased bookings!

Pros

The customer service team, and specifically \[sensitive content hidden\] has provided timely and supportive guidance as I continue to build in my own independence on the platform.

Cons

No specific guidance at the onboarding stage as to how and when to reach out to the customer service team - a ‘welcome FAQ’s’ for reference would be helpful.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

The costs and size of our small business.

Review Source

MC

Michelle C.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Great product for STR real estate investors."

December 2, 2024

5.0

\[sensitive content hidden\] helped me recently with an issue I was having with my listings on Airbnb. He was efficient and resolved my issue.

Pros

Multiple channel management in one platform.

Cons

Some of the features are redundant. Sometimes it's difficult to get integrations completed with Booking.com. Would like more functionality so I don't have to update in Booking.com, VRBO and Airbnb.

Review Source

Niels D.  
CEO  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Excellent service"

January 9, 2025

5.0

Very good. Excellent customer service. Friendly and technical knowledge is very good.

Pros

The endless possibilities of setting in the website.

Cons

Quite a difficult setup procedure. Minimal website design for customer interface

Review Source

RW

Rachel W.  
Managing Director and Owner  
Hospitality  
Used the software for: Less than 6 months

### "First 2 weeks all good"

November 26, 2024

5.0

Onboarding is good, very helpful & extremely knowledgeable. Could do with more availability to book in slots.

Pros

Multiple features/options and easy to navigate

Cons

Not been using it long enough to give a full review

Switched from

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Uplisting - poor customer service, not very knowledgeable (I was teaching them), missing key features which are supposedly 'in development' - this takes months and then comes out half baked.

Review Source

TJ

Trisha J.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] was an amazing onboarding specialist."

November 18, 2024

5.0

She was amazingly helpful. When I first signed up, my rep was very nice, but she made the set up very complicated and asked me to do several things on the back end that took hours and days and still would not connect. She is no longer with the company. When I was assigned to \[sensitive content hidden\], she was able to fix these issues within minutes, she help me set up and understand your platform so simply. She was kind, re-assuring and made the process seamless when I wanted to quit and give up. I really appreciate her demeanor, positivity and she truly a specialist I can count. She is the best Customer Service agent I have worked with across all industries. Thank you!

Pros

\[sensitive content hidden\] my onboarding specialist, made me fall in love with working with Hostaway.

Cons

It just takes some time to learn a new system.

Review Source

AP

Austin P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Marianne needs a raise! :) "

January 24, 2025

5.0

\[sensitive content hidden\] and the other staff I have worked with have been very helpful and made sure to take their time to ensure I had a good understanding of the system and processes.

Pros

I like that you provide an all in one solution for STR and that you are still integrating new add ons. The last PM software company I used was not on top of the new trends and technology so I really appreciate having reliable and evolving software to work with.

Cons

At this time, I don't have any dislikes. I have only had a couple of onboarding calls as of today.

Review Source

CP

Christoph P.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Best PMS in the international market "

October 14, 2024

5.0

Pros

Professional support and owner statement

Cons

Only supported language is English! Automatic payment is working only with Stripe or baintree (not both) at the same time. Payment by Klarna via stripe is not possible. Paypal is not working with stripe payment

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

No owner statement avaible at lodgify PMS.

Switched from

[Avantio](https://www.capterra.com/p/134278/Avantio/)

No funktional owner statement and bad support at avantio

Review Source

CJ

Candice J.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Great support!"

November 7, 2024

5.0

helped me really fast and made the understanding of the platform very clear to me.

Pros

Very efficient, clear, concise and helpful!

Cons

nothing at all, he was brilliant and very helpful

Review Source

AS

Arnie S.  
Management  
Hospitality  
Used the software for: 6-12 months

### "Great customer service"

December 8, 2024

5.0

Excellent customer service I have yet to have a bad session.

Pros

Aki was very helpful in walking me through the back end of Hostatway. She was patient.

Cons

None all good satisfied with the helpfulness of Aki

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.