# Page 15 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 15 - Reviews of Hostaway

## Showing most helpful reviews

Showing 351-375 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DT

Dionysis T.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "very good experience"

May 28, 2025

5.0

Pros

The variety of actions I can have done through the site is extensive. Lots of automation features. overall great

Cons

The Hostaway app needs to be more in line with the website and include financial information as well. One of my listings is only working for three months of the year, so there should be an option to pay for three months not the whole year for one particular listing.

Review Source

SS

Saleha S.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Session "

November 16, 2024

5.0

its always great to have session with hostway

Pros

the clear knowledge \[sensitive content hidden\] about host away formula \[sensitive content hidden\] shared

Cons

hellonothing to be mentioned about hostaway.

Review Source

EM

Ezra M.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Yen to the rescue!"

November 29, 2024

5.0

Pros

\[sensitive content hidden\] professionalism, patience and overall willingness to go the extra mile and help resolve a three week headache that Expedia caused but could not figure out how to fix.

Cons

The was nothing that I disliked about the call today.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Could not communicate with VRBO in regards to pricing

Review Source

EK

Epameinondas K.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Very good overall experience. "

December 6, 2024

5.0

Very good at the moment. Haven't been using it though for long.

Pros

Good and fast platform. Immediate response to problems and questions. Good and fast initial implementation.

Cons

Connection with smaller providers is to be tested. It doesn't seem to be easy. Also if you have one listing you pay for two since they don't except less than two listings.

Alternatives considered

[Holidu](https://www.capterra.com/p/165026/Holidu/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

No commission, relatively low cost and good Review from many.

Review Source

JR

Joseph R.  
Boss  
Real Estate  
Used the software for: Less than 6 months

### "Get Hostaway!!"

January 8, 2025

5.0

It is great and has helped me keep all the properties i host in line.

Pros

Hostaway is a very simple program to work with compared to others i tried.

Cons

theres not much i would say i dont like about hostaway.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Guesty program was really hard to navigate through.

Review Source

RE

Ramsey E.  
Chief Honcho  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway software is making my life easier"

November 21, 2024

5.0

Great overall experience thanks to \[sensitive content hidden\]!

Pros

I loved the support and the handholding from \[sensitive content hidden\] during my onboarding process. I also appreciated the hostaway software more after going through it in more detail. It has a myriad of things that it does that benefits hosts.

Cons

The mobile app doesn't provide the same features as the web based app but that isn't such a big deal because I can do it from my laptop.

Alternatives considered

[Hostify](https://www.capterra.com/p/183332/Hostify/)

Reason for choosing Hostaway

More features and recommended by course instructor

Review Source

EK

Ezgi K.  
General Manager  
Computer Software  
Used the software for: 1-2 years

### "Many thanks to \[sensitive content hidden\] and the entire customer support team."

November 9, 2024

5.0

Pros

\[sensitive content hidden\] makes all my work a lot easier. also I like specially with AI reply

Cons

Not being able to see the online check in form on mobile account

Review Source

NM

Nick M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Efficient support"

January 22, 2025

5.0

Pros

Ryan always reacts fast to our questions

Cons

In general we are very happy. The task management could be improved mainly regarding the mid stay cleanings. There is no way to plan those automatically now.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Careful evaluation and comparison online

Review Source

pC

pedro C.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "Good solution"

September 25, 2024

4.0

In general, I am very happy with the software because I have been able to centralize my tourist apartments in a single software, whereas before I had 1 application for each booking portal (VRBO, AIRBNB, BOOKING.COM...).

Pros

Being able to control all my properties from one single software

Cons

At the beginning the learning curve is steep

Review Source

LA

Libni A.  
Property Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] team "

May 13, 2025

5.0

Pros

was a great presentation explained all the points on every subject

Cons

nothing so far everything looks good and easy

Review Source

VR

Verified Reviewer  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Customer Service"

January 20, 2025

4.0

Quick response, great training and friendly.

Pros

Communication to customers, easy to use.

Cons

Not able to link upsells to all properties.

Review Source

SS

Sharad S.  
Global Airbnb,OTA expert  
Marketing and Advertising  
Used the software for: 1-2 years

### "Global vacation rental , Amazing interface and customer care"

November 20, 2024

5.0

Has been great across 10 countries that I have used it

Pros

Interface and customer response. Global product

Cons

Nothing for now. Reporting could be improved

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Utility across multiple countries. Ease of use

Review Source

JA

Judi A.  
OWNER  
Real Estate  
Used the software for: Less than 6 months

### "Highly recommend Hostaway!"

January 30, 2025

5.0

So far it has been perfect! There are a lot of great aspects to Hostaway.

Pros

Ilike everything that Hostaway offers. And it has been a pleasure to work with \[sensitive content hidden\]. He has been very patient and understanding. He is knowledgeable and professional.

Cons

Everything is going well. Nothing negative to say.

Review Source

HG

Hervé G.  
PRESIDENT  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Hostaway Onboarding"

January 10, 2025

5.0

Very pleasant, thanks to \[sensitive content hidden\] during the onboarding phase.

Pros

\[sensitive content hidden\] was great helping with onboarding, very clear and patient. Made it sound easy!

Cons

It is a complicated platform, lots of settings to start with.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Pricing was better with Hostaway, mostly re onboarding

Review Source

AE

Adéla E.  
Assistant to the Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Thank you \[sensitive content hidden\]! "

November 21, 2024

5.0

Pros

\[sensitive content hidden\], our onboarding speacialist, did the best job with the onboarding and was very helpful with everything. The software is very straight forward.

Cons

Mobil app limitations (review management,..). We feel like Airbnb app is much more sufficient

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

does most or more than others and comes in a little bit cheaper

Review Source

RB

Richard B.  
Owner  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "6 months user"

October 12, 2024

5.0

I am 100% satisfied with HostAway ! I learn something new just about everyday

Pros

Simple to use, easy interface, super support

Cons

The phone app needs a simple way to see how much rent is earned for any month. And there needs to be a sound all of its own for anything to do with HostAway , i.e. a guest sends a question, inquiry, a new booking, etc

Review Source

ML

Matt L.  
CTO  
Hospitality  
Used the software for: Less than 6 months

### "World class support"

November 18, 2024

5.0

Excellent. Excellent. Excellent. Excellent.

Pros

The support. \[sensitive content hidden\] have been outstanding with their responses and help

Cons

Nothing. Nothing. Nothing. Nothing. Nothing.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Hostaway

Amazing direct booking site, plus many other reasons

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Terrible support, broken promises - no CSM appointed

Review Source

FZ

Fredrik Z.  
Head of the Board  
Hospitality  
Used the software for: Less than 6 months

### "Easy Introduction by an amazing Agent \[sensitive content hidden\], to a platform that will make my days ahead simpler"

January 3, 2025

5.0

I had an amazing, easygoing and knowledgeable Onboardings Agent \[sensitive content hidden\]. I recieved both all knowledge needed, but also good vibes in every session. I reccomend to use him as much as possible.

Pros

I liked how easy automations are set up, the AI integration, Booking Engine and how cool your Onboarding Agents are.

Cons

That the Hostaway mobile app does not support translation of guest messages.

Review Source

XG

Xavier G.  
Property Management  
Hospitality  
Used the software for: 6-12 months

### "Owner statement- \[sensitive content hidden\] "

January 8, 2025

5.0

Pros

Very knowledge, \[sensitive content hidden\] was very friendly and explain everything well.

Cons

Nothing negative to say.... all good!!!!

Review Source

CN

Claire N.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Switched to Hostaway"

July 18, 2024

5.0

I was worried about the cost, but going back over what I spent on other software companies, the price is actually just fine. I was annoyed that I couldn't start the process on my own, and had to wait a week, but my onboarder Fatih Govercin was extremely helpful. He was patient and quick. He met me at my ability level.

Pros

It has all the features I need, and more.

Cons

Takes awhile to get set up. I signed up and had to wait a week to start the onboarding process (trust me, it's needed).

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Cost and ease of speaking with someone for a demo. Corry de Candole was quick to answer questions through email and the demo.

Switched from

[Hosthub](https://www.capterra.com/p/171809/Hosthub/)

I switched to Hosthub because I liked it's features. I was worried about guest integration because they didn't have VRBO inbox options. THey assured me it would be coming and they sent emails instead. Sure enough, my VRBO guests got left behind as emails were not sent, and since they do not send notifications, it took me way to long to know when something was wrong.

Review Source

CT

Chloe T.  
Operations Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great review "

November 14, 2024

5.0

\[sensitive content hidden\] has been a great help in onboarding us, she has been so friendly and professional. Hostaway has so far been a great tool in helping us become organised and prepared for bookings

Pros

Access to all information and listings in one place, the syncing of Booking.com and Airbnb calendar and inbox and the option to allow cleaners to view bookings as well.

Cons

The fact that Hostaway does not export any editing on the listings to Booking.com

Review Source

AA

Aminah A.  
Manging Director  
Hospitality  
Used the software for: 6-12 months

### "Brilliant and easy platform to use"

November 21, 2024

5.0

Easy to use, and saves me so much time!!!

Pros

so easy to use, and was connected with a member of the team instantly.

Cons

There is nothing I do not like about Hostaway

Review Source

SS

Scott S.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Worth every penny "

September 25, 2024

5.0

No better way to run a rental business!

Pros

The hands on support and automation allow you to maximize revenue and focus on weak points of the business.

Cons

Takes time to learn and set up the platform

Alternatives considered

[Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)

Reason for choosing Hostaway

The platform offers a full view of business and allows full customization

Review Source

JC

Jane C.  
Director and Licensee  
Real Estate  
Used the software for: 1-2 years

### "Hostaway Customer Support + General Overall thoughts on the product"

August 14, 2024

5.0

Very positive. No complaints. Good customer service. Like the entrepreneurial vibe of the co-founders.

Pros

Continuous improvements. Quick and thorough support when needed. Confident that it will continue to offer features I may need.

Cons

A little pricey with exchange rates in Australia, however worth it.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Reviews seemed good. A local competitor was using it.

Review Source

TM

Tony M.  
Executive Assistant, RTS  
Real Estate  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] Review"

May 19, 2025

5.0

Easy and platform is user friendly. So far, all of our concerns/questions have been answered in a timely manner.

Pros

\[sensitive content hidden\] took over someone else that previously did not show up to our hostaway onboarding. He has been a great help and has helped us move forward with our hostaway listing.

Cons

Onboarding scheduling availabilities, not many availabilities. Have to wait a week at times for next onboarding call.

Review Source

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