# Page 16 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Hostaway

## Showing most helpful reviews

Showing 376-400 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IL

Ilona L.  
Owner and CEO  
Real Estate  
Used the software for: 6-12 months

### "Review for Hosatway as a middle size rent company"

November 15, 2024

5.0

Pros

Qulaity and professionalism. Thanks for let support provided by \[sensitive content hidden\]

Cons

Price is a significant expense for us for now since we manage smaller properties.

Review Source

sA

stacey A.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "5 star review. Best short term rental software"

November 8, 2024

5.0

Very thorough onboarding. Already seeing an improvement in how my business operates due to your efficient software

Pros

Very easy to use. Has a lot of features which will make running my business easier.

Cons

nothing. My onboarding with \[sensitive content hidden\] has been very informative and has helped me a lot to understand the software

Switched from

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Other software was inefficient and didn't have all the features that I needed

Review Source

JB

James B.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Great experience - good dash "

January 16, 2025

5.0

Pros

Good user friendly dashboard and great onboarding experience

Cons

Has some small limitations that could easily be added

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Terrible attitude from sales staff. Hidden fees, and more expensive with no real tech benefit for the additional price

Review Source

RR

Robert R.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "\[sensitive content hidden\] Hostaway"

December 21, 2024

5.0

\[sensitive content hidden\] responded fast to my request and he quickly resolved my login issue. He did an awesome job. Thank You \[sensitive content hidden\].

Cons

No issues at all ,happy with the fast response.

Review Source

DW

Delroy W.  
President  
Construction  
Used the software for: Less than 6 months

### "Great Service , excellent platform "

November 25, 2024

5.0

Excellent customer service, great platform. \[sensitive content hidden\] has been a great help in getting me up and running . Thanks much .

Pros

Being able to manage everything in one platform makes things work seamlessly.

Cons

Too early to say , I am hoping to increase substantially our bookings

Switched from

[PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)

The platform is too complicated and not easy to understand

Review Source

YA

Yaseen A.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "So far so good!"

November 8, 2024

5.0

Excellent! Onboarding calls with \[sensitive content hidden\] have been great, easy to follow and very patient. support is always there 24/7.

Pros

Solid platform, lots of customisations available to use, and supports multi currency on calendar which is key for me as have listings in different countries. Looking forward to adding more channels and using own booking engine.

Cons

Would like to see more channels available which i see are being updated already.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Had all the Overall features I was looking for and at fair price.

Review Source

YW

Yiran W.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "onboard review"

January 24, 2025

5.0

\[sensitive content hidden\] was very helpful

Pros

solve issues very quick

Cons

sync with booking.com is not as good as Airbnb

Review Source

JOA

JOSE OLAVO A.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Automated Tasks are poor"

November 18, 2024

4.0

Support people are fine, like \[sensitive content hidden\] was today.

Pros

Financial reports are flexible, it's a good feature

Cons

Automated tasks are poor! A terminated auto task can't be the trigger of other auto task

Review Source

NM

Nicole M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Amazing Tech Support - \[sensitive content hidden\] "

December 5, 2024

5.0

It’s been a very immersive experience, I’m learning a lot and can see it will eventually streamline all my bookings

Pros

The support I get is phenomenal! \[sensitive content hidden\] was a huge help and an absolute delight to work with. I wish he could be my dedicated support guy! 🤩

Cons

It’s very confusing to start with but with support issues get solved right away

Review Source

TV

Theodore V.  
director  
Hospitality  
Used the software for: Less than 6 months

### "Great onboarding experience"

November 27, 2024

5.0

\[sensitive content hidden\] was very helpful, she explained everything and answered all of my questions and even after the sessions she sent me through email what I needed.

Pros

multiple functions easy to use easy onboarding process.

Cons

There is no payment integration by channel! This should be added!

Switched from

[Rentals United](https://www.capterra.com/p/139850/Rentals-United/)

limited functions. no pms. no automated messages

Review Source

NS

Nico S.  
Property management  
Real Estate  
Used the software for: 6-12 months

### "Helped out easy peasy"

September 24, 2024

5.0

Good enough, it is the service I was told I would get

Pros

Quick answer from live person when I called

Cons

No US based support services which is frustrating

Alternatives considered

[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Ease of getting a demo and meeting set up quickly with a knowledgeable person who trained us on the tech and most importantly the access to an owners portal for our owner clients

Review Source

RC

Ruth C.  
Do Everything  
Hospitality  
Used the software for: Less than 6 months

### "Excellent features, easy to use, fantastic onboarding"

July 23, 2024

5.0

Our overall experience has been excellent. I could not have asked for better. Our onboarding expert, \[sensitive content hidden\], is a superstar. He was friendly, helpful and efficient. He was always happy to answer our questions, including some that were "off topic". He made the onboarding process seamless, and super easy. I can't recommend him enough.

Pros

The things I love about Hostaway: - Easy to use - Enables us to connect to more platforms than we could before - Enables us to have a professional booking engine on our website - All messages, from any platform, can be answered in Hostaway - Excellent reporting, including the ability to customise our reports ourselves - Easy to see what channels we're connected to, and to manage the connections - Intuitive to use - So many features that are not available on other sites - Onboarding was very comprehensive and extremely well done. \[sensitive content hidden\] was an excellent tutor and made it so easy.

Cons

It's not a criticism, but there's so many features it's hard to remember them all!

Review Source

JM

Jeffery M.  
CEO  
Executive Office  
Used the software for: 6-12 months

### "Great customer service "

November 7, 2024

5.0

The best! \[sensitive content hidden\] Was a great help!!!! Thank you very much for having such great agents !

Cons

All is great, Hostaway has a great customer service team. Everything was handled properly

Review Source

RB

Ryan B.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Happy customer"

November 12, 2024

5.0

Hostaway has been easy to manage with what I do and the customer support is always super helpful.

Pros

Great customer support every time that I call.

Cons

No text option for automated messages to guests if they also have an email listed.

Review Source

MG

Maria G.  
Co-Host  
Real Estate  
Used the software for: Less than 6 months

### "New to Hostaway"

January 17, 2025

5.0

Onboarding Calls are great with \[sensitive content hidden\]. He is very knowledgeable and very savvy on everything that we are doing.

Pros

It's easy to use. Website user friendly. Onboard agent is super helpful.

Cons

Nothing really. Everything is going great!

Review Source

RR

Rylan R.  
Managing Member  
Hospitality  
Used the software for: Less than 6 months

### "Great onboarding experience with \[sensitive content hidden\]! "

November 27, 2024

5.0

So far, it i has been a good experience with Hostaway. For the company new to the vacation rental space, a checklist would be helpful to go through the onboarding process with.

Pros

there is an app, backend user interface is easy to manage.

Cons

the listings page setup is a bit clunky, would prefer to see this work better with how it embeds into our current website.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

future focused platform vs. archaic platform.

Review Source

NC

Nana C.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Excellent Onboarding & Support!"

November 28, 2024

5.0

Pros

Clear and detailed onboarding Support via phone Intuitive dashboard

Cons

I had to follow up to get assigned to a Success Manager Being charged in full even before going live on all channels

Alternatives considered

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)

Reason for choosing Hostaway

Great feedback from other users who recommended I use it

Review Source

MP

Mikko P.  
COO  
Hospitality  
Used the software for: Less than 6 months

### "New Hostaway user"

November 29, 2024

4.0

Good experience and I'm sure that our staff is saying same and onboarding specialist \[sensitive content hidden\] did cert well!

Pros

Easy onboarding, logical control panel, good mobile app

Cons

When customizing the Booking Engine, it would be great if more fonts were available

Alternatives considered

[Moder](https://www.capterra.com/p/10003271/Moder/)

Reason for choosing Hostaway

More possibilities and "ready-made software.

Review Source

sH

shekhar H.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Ace of Hearts"

November 20, 2024

5.0

So far it s great. \[sensitive content hidden\] was very helpful.

Pros

It has lot of features and a lot can be donw

Cons

It is not very user friendly i.e. a user cannot do everything on their own.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Not great integration with channels other than Airbnb

Review Source

RT

Rhea T.  
Short term rental accommodation  
Hospitality  
Used the software for: Less than 6 months

### "Awesome onboarding specialist"

November 15, 2024

5.0

It been good. Still a work in progress. Onboarding is the best part. Lots of opportunities.

Pros

Seamless integration with Hostaway enhances efficiency

Cons

A lot of new things to learn so it will be time consuming.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

More popular. More people talking about it.

Review Source

ML

Manon L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Yen is awesome "

November 26, 2024

5.0

I’m very impressed with hostaway and the great service you offer

Pros

Yen was very very helpful He made sure that I had the tools I needed to be efficient

Cons

There is nothing at the moment I don’t like

Switched from

[Reservit](https://www.capterra.com/p/59571/ReservIT/)

Recommended by Matt Caillis during a program

Review Source

HS

Hemanta S.  
NA  
Computer & Network Security  
Used the software for: Less than 6 months

### "Amazing Support"

January 8, 2025

5.0

Pros

I had an issue with my listing for VRBO and \[sensitive content hidden\] helped me patiently through the process to get me online. Very professional and just amazing support.

Cons

There is nothing that I can say about Hostaway that is bad till now.

Review Source

SC

Sholom C.  
CEO  
Mining & Metals  
Used the software for: Less than 6 months

### "Customer service"

November 17, 2024

5.0

I was just an a zoom meeting with John Bassey, a Hostaway representative. He was so helpful and clear. He patiently guided me threw all the issues I had and solved them all of them!

Pros

The calendar management is very clear and synchronises instantly.

Cons

Some channels (including one of the most popular ones) aren't integrated well at all.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

I couldn't make a decision so Flipped a coin

Review Source

AS

Aidan S.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Kilpatrick Glebe"

November 28, 2024

5.0

So far very very efficient. A very well oiled machine.

Pros

The whole process is very efficient and gets you up and running quickly and witout a fuss.

Cons

That I should have joined Hostaway sooner.

Alternatives considered

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Reason for choosing Hostaway

Full integration and easy implementation

Review Source

LM

Lindsey M.  
Company Director  
Hospitality  
Used the software for: Less than 6 months

### "Excellent software "

November 27, 2024

5.0

Optimistic, I learned a huge amount about software and it was a little stressful at times!

Pros

Many additional features compared to other providers.

Cons

Complex system but only to be expected with so many features.

Switched from

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Uplisting had poor customer service and guest messaging was clunky.

Review Source

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