# Page 18 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Hostaway

## Showing most helpful reviews

Showing 426-450 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Panagiotis M.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Second Year of using Hostaway"

July 17, 2024

5.0

Very very good. I recommended it already to other companies.

Pros

It has a lot of features, it is easy to navigate through different channels, easy to monitor your financials, your reservation creations and more. I find holidayfuture.com extremely useful as well. Also, inbox is really useful especially when using templates.

Cons

It can easily get disorienting with all these different features, while also custumer supports is not a 24/7 option which would be really needed.

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Hostaway

I have expereince on the product from other company and I found it very complete.

Review Source

KZ

Kelsea Z.  
Owner Operator  
Real Estate  
Used the software for: 2+ years

### "\[sensitive content hidden\] help with reservations"

July 29, 2024

5.0

Solid - \[sensitive content hidden\] needs a raise or I will have to hire him myself ;)

Pros

\[sensitive content hidden\] was over the top helpful in helping me navigate hostaway. He listened and understood my concerns and issues I was having and helped set up ways to make sure I set up and take advantage of all that hostaway has to offer to protect myself and my company.

Cons

What my initial concerns were have been completely taken care of and I know if something arises again I can just call and ask for help!

Review Source

ED

Elizabeth D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Good tool, coordination and onboarding support"

November 11, 2024

5.0

In general great tool, and great set up support. Looking forward to it helping me manage my properties better.

Pros

The onboarding process and specifically \[sensitive content hidden\] has been great even answering questions after I "graduated". Tool is good to bring calendar and tasks all in one place.

Cons

I agree that the connections to other platforms has been tricky than anticipated.

Review Source

CB

Carrie B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Happy Hostaway User"

January 8, 2025

5.0

The support is helpful and kind like when I can call and get help right away! Need more financial guys I waited awhile for somebody who knows this portion.

Pros

The support and integrations are great and helpful.

Cons

some of the set up had a hold on our customers n two different ways, so double charged them -- you do auto hold or per listings ...

Review Source

EK

Emma K.  
Property owner  
Real Estate  
Used the software for: Less than 6 months

### "Great service "

November 19, 2024

5.0

Great service with useful information and easy to use

Pros

Easy to use and very simple to learn and understand

Cons

That booking.com does not allow edit to be made on the page

Review Source

JG

Jake G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway feedback"

January 16, 2025

5.0

Pros

Customer service, usability, growth of services

Cons

I'm still new to hostaway. Thus far I do not have any complaints

Review Source

EZ

Esmeralda Z.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Great experience "

September 10, 2024

5.0

Pros

It is easy to keep the calendars of the different platforms synchronized

Cons

The mobile app doesn't have all the functionality that the web site

Review Source

MS

Maureen S.  
Administrator  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding"

February 9, 2025

5.0

I appreciate the time with Bryann. I learned things about Hostaway I didn't even know existed!

Pros

Bryann did a great job onboarding us! I especially liked how he not only showed us how to do something, but he made sure we took care of important tasks together.

Cons

I wish there were how-to videos or instructional content with step-by-step instructions.

Review Source

SK

Sami K.  
thanks  
Real Estate  
Used the software for: Less than 6 months

### "backup for reservation deletion"

November 6, 2024

5.0

Pros

Damion was a nice support member, he helped very quick

Cons

nothing was bad, thumbs up s

Review Source

HP

Hadas P.  
GM  
Hospitality  
Used the software for: 6-12 months

### "Advanced Platform with minimum customer service - Lost thousands of dolllars"

August 9, 2024

3.0

They should have offered to give me credit for the thousands of dollar me AND the \[sensitive content hidden\] of the properties I manage lost since we switched to Hostaway

Pros

Very fancy platform with many advanced settings.

Cons

I lost thousands of dollars for me AND property \[sensitive content hidden\] since I started working with Hostaway because they Lacking onboarding process and guidance. I'm 4 month into using the software and due to bad set up I received ANOTHER reservation for 50% lower rates in the peak of my high season. I regret not going with another company that were way nicer and their customer service was way better from the beginning.

Review Source

OU

Omer U.  
Owner-Director  
Hospitality  
Used the software for: Less than 6 months

### "Recommended..!"

September 23, 2024

5.0

Pros

To control all platforms in one. Easy and beneficial financial reporting.

Cons

a bit complicated. Prices of the Hostaway could be lowered a little.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

One of my friends recommended it. Therefore I got an acceptable price for it.

Review Source

LE

Lesa E.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway and the Onboarding Experience with \[sensitive content hidden\] were Great!"

August 30, 2024

5.0

My onboarding specialist: \[sensitive content hidden\] - she was amazing and so knowledgable. If I could give her more than a 10 star review I would! She was patient and kind and really helped me understand the processes.

Pros

Efficient and easy to use - and the fact that you gave four onboarding meetings to really understand the product.

Cons

Not too much - overall good -maybe a little more help on the booking engine would be appreciated.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Breezeway](https://www.capterra.com/p/186514/Breezeway/)

Reason for choosing Hostaway

Your sales person was great - value for money - ease of starting

Review Source

DD

Dorota D.  
Owner  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Amazing software for any property owners looking to automate and streamline their business"

January 7, 2025

5.0

Easy to use software. Great customer service.

Pros

The software is extremely user-friendly. Customer service is outstanding. \[sensitive content hidden\] were next level helpful.

Cons

Nothing. So far the software has made my life as a short-term rental ower much easier.

Review Source

VR

Verified Reviewer  
Owner, manager  
Real Estate  
Used the software for: Less than 6 months

### "Great software!"

November 13, 2024

5.0

Pros

User friendly and \[sensitive content hidden\] was amazing. Made entire onboarding experience easy and fun.

Cons

Everything was \[perfect and simple.

Review Source

JW

JIN W.  
owner  
Construction  
Used the software for: Less than 6 months

### "Hostaway - Review"

November 6, 2024

5.0

Little confused; but I knew need time to practice

Pros

Make properties management easier at one place

Cons

It is little complicated to use; take a lot practice

Review Source

CM

Christie M.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding Completion"

November 20, 2024

5.0

Excellent. Our onboarding coach was wonderful and knowledgeable.

Pros

A platform that covers everything from bookings to task to analytics.

Cons

Complicated to learn as a beginner with limited computer experience.

Review Source

RJ

Ruthie J.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "Great Multiplatform Manager"

July 25, 2024

5.0

Onboarding is excellent. Dashboard is easy to use and most questions are answered in the support archive. I have only called a few times over a year for help with things, and the helpers have been excellent.

Pros

I was struggling managing multiple locations with spreadsheets and my own efforts. Hostaway made it easy to manage calendars, messages, cleaning delegation.

Cons

Customer service is a phone call away; I have not had any issues in a year with Hostaway and 3 properties.

Review Source

AW

Anne W.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great Product & Onboarding Process"

November 14, 2024

5.0

I had a great experience onboarding with Ces. I enjoy the product so far, and the onboarding process has been very seamless!

Pros

The automated emails and the connection to my smart locks.

Cons

The app has the basic needs, but I'm looking forward to more additions and improvements.

Review Source

tN

thomas N.  
owner  
Hospitality  
Used the software for: I used a free trial

### "This company is horrible."

August 29, 2024

1.0

This company is horrible. They will promise you alot try to have you sign up start charging you right away but never provide any service. They get me sign up free trail in June and already charge me $915 per month for June, July, august and sept without any services. I talked to the sale rep name \[sensitive content hidden\]. he promised with credit back to me, but this morning i saw they charge me again. so please be careful with them, they are not honesty, best service, it not worthy even they convince you go cheap, be very careful.

Pros

nothing. to like about this company. sign up give them your credit card then they run away. they will keep charge to your credit card every month

Cons

horrible, horrible, not honest, bad service, cheating. lucky that i did not cancel my previous company.

Reason for choosing Hostaway

lucky not.

Review Source

MP

Meg P.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Onboarding call - 1st call"

November 12, 2024

5.0

Onboarding call was great - I felt supported and looking forward to using the system for my business.

Pros

very helpful - and the system was easy to set up

Cons

nothing as of right now - it was the only the 1st call

Review Source

NR

Nahya R.  
Concierge Manager  
Hospitality  
Used the software for: Less than 6 months

### "Helpful support staff"

November 25, 2024

5.0

The tech support staff at Hostaway has been very helpful and super quick to respond. Thanks for your help, \[sensitive content hidden\]!

Pros

\[sensitive content hidden\] was super helpful in resolving a tax-related question for my listings.

Cons

The dashboard can feel a bit overwhelming and not as intuitive at finding stuff at first because here are many sections and functions, but I think with time and more practice, it will feel intuitive.

Review Source

TW

Thomas W.  
Administrator of SOMMER-IMMO UG  
Real Estate  
Used the software for: 6-12 months

### "\[sensitive content hidden\] - the best!"

November 18, 2024

5.0

Pros

Efficiency and self-confidence in the way we execute the steps in the field our company needs.

Cons

\[sensitive content hidden\] that way of doing his work of this agent.

Review Source

HB

Helen B.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Amazing product, even better support"

July 25, 2024

5.0

Cannot say enough good things about Hostaway! Thank you so much!

Pros

Hostaway is extremely robust and offers more of the features I was looking for than any of its competitors. The design is clean and the user experience is fantastic on both desktop and in the app. Whenever I have a question, I am connected quickly with a team member and continue to be impressed with how knowledgeable and professional the support team is. With the help of Hostaway, my business is growing and scaling in a way that wasn't possible with our old channel manager. I am grateful to have made the switch every single day!

Cons

That I didn't switch sooner! No product or company is perfect, but Hostaway is always willing to listen when I have a feature request and offer support when an issue is encountered.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Lodgify didn't offer any of the functionality we were looking for. The user experience was very clunky and we spent a lot of staff hours on work arounds because the product didn't offer the features we needed.

Review Source

NC

Nancy C.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Support"

November 15, 2024

5.0

Fast response and clearly explained what I needed to do.

Pros

Support is wonderful! Especially \[sensitive content hidden\]

Cons

Not a thing! Really, I can't think of anything!

Review Source

AR

Andrea R.  
Impiegato  
Internet  
Used the software for: Less than 6 months

### "Ottima ma migliorabile nella personalizzazione"

October 31, 2024

4.0

E' come un'opzione robusta per chi gestisce più proprietà e cerca una soluzione centralizzata

Pros

Hostaway offre una piattaforma integrata per gestire più proprietà, facilitando l'amministrazione delle prenotazioni e della comunicazione con gli ospiti. Integrazioni Efficaci: Supporta integrazioni con vari canali di prenotazione e strumenti di marketing, migliorando la visibilità delle proprietà e le opportunità di vendita. Assistenza Clienti: Ha un buon servizio di supporto, con risorse disponibili per aiutare gli utenti a risolvere problemi e ottimizzare le operazioni.

Cons

C'è poca personalizzazione dei moduli di prenotazione o delle comunicazioni agli ospiti

Review Source

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