# Page 19 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 19 - Reviews of Hostaway

## Showing most helpful reviews

Showing 451-475 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jonathan C.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Incredible onboarding and features"

June 14, 2024

5.0

Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.

Pros

I had multiple sessions with an onboarding specialist, \[sensitive content hidden\]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward). Without the onboarding and walkthroughs with \[sensitive content hidden\], setting everything up would have been a daunting task. So far, everything syncs up well and on time!

Cons

The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.

Review Source

JB

Jane B.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Excellent service"

November 22, 2024

5.0

Very impressed with the on boarding service

Pros

excellent on boarding assistance Fatih was superb

Cons

Early days but no negatives as yet for us

Review Source

SW

Steven W.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Seems easy to be much more user friendly and has some great features"

July 19, 2024

5.0

Overall great onboarding experience many thanks to \[sensitive content hidden\]!. Good support so far. Im still learning the product as it hasnt been a week yet but its looking much more promising than our previous pms.

Pros

Easy setup. User friendly. Good support.

Cons

Simple features such as booking extensions should be a basic feature set is not available. The Guest portal GUI needs to be improved. Can use Charge Automation as an example in order to improve your product!?

Alternatives considered

[Avantio](https://www.capterra.com/p/134278/Avantio/)

Reason for choosing Hostaway

Their onboarding team failed me so I switched to Hostaway at the final hour!

Switched from

[Zeevou](https://www.capterra.com/p/202366/Zeevou/)

Many issues with Zeevou, old , clunky, complicated, full of bugs, slow support...

Review Source

BH

Blaine H.  
Operations Advisor  
Hospitality  
Used the software for: 6-12 months

### "Great Channel Manager"

July 29, 2024

5.0

I'm very pleased with the service, and if there is ever an issue, customer support always responds the same day which is extremely helpful. They will even follow up with you to ensure everything is running smoothly. 10/10 customer service.

Pros

Many features that help manage more than 200 properties, the bulk editing feature is a must have.

Cons

Booking exportation is pretty slow, so it must be done manually, and there are tricky rules that must be remembered for successful exportation.

Review Source

JM

Jon M.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Onboarding"

July 23, 2024

5.0

It's excellent, particularly the onboarding process, and in particular our onboarding rep \[sensitive content hidden\]. He's been absolutely fantastic.

Pros

The platform is great - and my onboarding rep, \[sensitive content hidden\], was/is fantastic. He's flexible, knowledgeable, and extremely helpful. A genuine pleasure to work with.

Cons

I wish the financial side was a bit more robust - I'd love to be able to manage vendors, pay bills, and get a full balance sheet for the property or properties that we manage.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Features and/or functionality. Hostaway has more features than Lodgify.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Features and/or functionality. Hostaway has more features than Lodgify.

Review Source

JC

Jenna C.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Love Hostaway!"

August 18, 2024

5.0

I have had a great experience with Hostaway. My onboarder \[sensitive content hidden\] was extremely knowledgeable and helpful, she walked me through the setup process for my account. The platform has been very helpful and I like being able to manage reservations in one platform.

Pros

I like the owner's portal, ability to track expenses, multi-calendar, customer support, and ability to create owner statements.

Cons

Some functions seem complicated at first, over time I'm sure I will learn how to use the system.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Guesty has terrible customer service and they do not respond.

Review Source

FC

Francois C.  
Ceo  
Computer Networking  
Used the software for: 1-2 years

### "Good software"

August 2, 2024

4.0

Pros

Complete software, if you’re starting you don’t need anything else

Cons

The UI is cluncky, it’s a mess even on everyday use

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Price was more interesting than guesty all in all

Review Source

lS

laura S.  
owner operator  
Hospitality  
Used the software for: 1-2 years

### "Customer Support "

July 15, 2024

3.0

It has improved since I started. I have reported a number of bugs or needed upgrades and several of them have been implemented.

Pros

Billy has been most helpful. Although, like most CSRs, he does not have the ability to fix bugs, he is very helpful in moving identified issues forward to the engineers for future consideration.

Cons

the length of time to get a bug fixed, The corporate energy seems to be focused on growing the company instead of fixing/improving the system which is already in place.

Switched from

[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)

Think reservations charges a flat fee per listing Plus a 4% commission. On top of the OTA and credit card fees, that was just too much for me.

Review Source

AW

Abby W.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Combining into One"

November 9, 2024

5.0

Enjoyed my onboarding with Ace Colonia, made it easier to setup.

Pros

Integration of the platforms and a direct booking option.

Cons

Complex setup process for customization.

Review Source

AK

Akif K.  
Electrical-Electronics Engineer  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Hostaway review"

January 8, 2025

4.0

It is easy to use and provides me a centralized experience

Pros

Hostaway has so many integrations and I love them.

Cons

This app would be perfect to use if it had automatic payments

Review Source

ML

Marie L.  
gerante  
Real Estate  
Used the software for: 6-12 months

### "Hostaway satisfaction client"

July 2, 2024

5.0

Pros

L'interface est vraiment facile à utiliser. Le support client est excellent, toujours disponible et réactif. Les nombreuses fonctionnalités sont très utiles(les automatisations et les intégrations avec les grandes plateformes). La plateforme est fiable et stable, avec peu de bugs pour le moment et des bonnes performances. J'aime aussi les mises à jour régulières qui ajoutent de nouvelles fonctionnalités. Le gestionnaire de canaux est efficace, j'ai aussi observé une augmentation de l'exposition de mes annonces et mes réservations. Les rapports et analyses sont clairs et détaillés. En résumé, Hostaway est une solution complète et j'en suis très contente.

Cons

Certaines fonctionnalités demandent un certain temps pour être maîtrisées pleinement.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Plus performant. Lodgify n'a fait qu'augmenter ses prix sans fonctionalités qui en valent le coup

Review Source

Montai B.  
COO  
Hospitality  
Used the software for: Less than 6 months

### "Excited thanks to Alma"

July 24, 2024

5.0

Pros

Ease of use and the explanation if features by Alma was AWESOME! She guided me through everything and answered all my questions. I feel empowered and confident that my business will be successful because of the support from Alma and the systems of Hostaway.

Cons

There weren't any cons to Hostaway at this time.

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Review Source

MM

Mike M.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Love the product"

July 15, 2024

5.0

support has always been there to answer questions

Pros

Love the product. It does what it needs to plus more.

Cons

initial setup since it requires lots of forethought and planning.

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

needed channel manager and calendar managmenent

Review Source

DP

Duleesha P.  
Business Development Manager  
Real Estate  
Used the software for: 1-2 years

### "Hostaway Review"

July 22, 2024

4.0

Pros

Hostaway is user friendly and it covers all our requirements

Cons

There is nothing that we don't like about Hostaway. The total package is great

Review Source

AB

Ashtad B.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Good Stuff"

November 15, 2024

5.0

Pretty good, happy with this software, would recomend

Pros

\[sensitive content hidden\] did a great job at solving my issue quickly and teaching me the system.

Cons

Nothing bad to say today, only wish there was more ability to not override photo descriptions for airbnb

Review Source

SB

Sue B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Software Review"

August 21, 2024

4.0

overall, it is nice to have one central system to manage multiple properties from and list them on multiple platforms. the company has a good idea and vision and lots of flaws to work out still.

Pros

Management of multiple properties from one central app.

Cons

lots of errors when trying to integrate with other systems, cleaning task system is not very organized and efficient, no notifications section in apps, new messages do not always appear on top, causing messages to get missed,...

Review Source

AK

Argyris K.  
CEO  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "A Great tool to manage multiple appartments"

July 17, 2024

5.0

Pros

Managing all the prices for platforms in a calendar. Having a report for our account department for all the transactions based on every platform, without having to check for each one separately. Also the automated messages are top service for us. Also, we would like to thank \[sensitive content hidden\] for the absolute great learning experience he gave us. Explaining everything even the silly questions we had sometimes. If we ever suggest Hostaway to someone we would hope that the onboarding session will be with Fatih, so they can get the same experience.

Cons

We have not yet met any problems at this point. Maybe because we have none.

Review Source

sB

sonya B.  
realtor  
Real Estate  
Used the software for: Less than 6 months

### "Outstanding"

November 2, 2024

5.0

\[sensitive content hidden\] was very patient with me and helped my get my site up and running.

Pros

\[sensitive content hidden\] did an outstanding Job. He scheduled numberous calls to make sure everything was done properly.

Cons

None, initially we had a few issues that was because we had too many of our team members on the call.

Review Source

BS

Bett S.  
Virtual Assistant  
Hospitality  
Used the software for: 1-2 years

### "Best Channel Manager I've Used So Far"

July 25, 2024

5.0

Pros

\- User-Friendly - Responsive Support Team - Has the features I'm looking for to manage the business

Cons

We encounter some issues with some of the features sometimes but these are quickly resolved by the Support team

Review Source

GS

GREG S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Integration started badly but customer service stepped up"

September 30, 2024

4.0

Initial integration work didn't go well but CSR stepped and and now all good

Pros

System let's me operate all changes on all channels in 1 place

Cons

The system does what it is basically designed to do but note that if you have listings in multiple currencies, you'll need to setup multiple VRBO accounts and multiple stripe accounts. This was not represented initially to me and caused some problems, now fixed. UI/UX needs some updating

Review Source

JD

Jennifer D.  
Property manager  
Hospitality  
Used the software for: 6-12 months

### "Hostaway is a great product with excellent customer service"

July 24, 2024

5.0

Pros

I love that you can access many helpful articles and videos at any time to help answer a question or solve a problem. But even better, if you cannot find the answer there is a real person you can call for support.

Cons

I have no complaints. I would like my staff to be more willing to use some of the features like the task notifications.

Review Source

AR

Ashok R.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Vacational Property Management"

July 25, 2024

5.0

Onboarding specialist \[sensitive content hidden\] is experienced and has lot of patience in every step of on boarding. He will share all his experience to help the customer. Hostaway has 24/7 chat and phone support. Hostaway has most of the features for vacational rental property management, including Auto messages, Accounting, Channel integration Airbnb, VRBO, Google vacational rental, Direct booking website.

Pros

Hostaway has most of the features for vacational rental property management, including Auto messages, Accounting, Chanel integration Airbnb, VRBO, Google vacational rental, Direct booking website smart lock integration, Dynamic pricing extra

Cons

Still some features need to be added, like remitting local taxes to the Parish or local Authority.

Review Source

MN

Marjolaine N.  
Property manager  
Real Estate  
Used the software for: Less than 6 months

### "Review onboarding "

July 30, 2024

5.0

Really good, our onboarding call went amazing, ace is very helpful and knows how to navigate the system well.

Pros

I just started using it, at the moment we really like the ease of use and the fact that we can automate our messages depending on each listing

Cons

We’re still not sure how everything works, but icals can be complicated to integrate, and I would like to see more clearly the name of each customer and the platform from which they reserved more clearly

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Automated messages not working for many listings at a time and their bad customer service

Review Source

MC

Mike C.  
CEO  
Accounting  
Used the software for: 6-12 months

### "Excellent product and support"

July 12, 2024

5.0

Pros

Hostaway has an excellent channel manager and support. I was having issues with the financials and I got excellent support from \[sensitive content hidden\] who is just amazing in solving all my problems in this module. I can't thank her enough!

Cons

The website needs to be more robust. It's pretty basic so we would like to see some improvements. For example, we can create drop down menus, no option for blogging, and we can't re-arrange the homes without deleting the entire set of homes

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

Recommendations from other users

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

lack of channel integration such as Google vacation rental and Booking.com

Review Source

PT

Patrick T.  
Owner and operator  
Real Estate  
Used the software for: 1-2 years

### "Hostaway review "

July 2, 2024

5.0

It’s been good overall. Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great! 5 stars to him

Pros

Constantly trying to improve the platform with new things and fixing old issues

Cons

1) Not able to set different cancellation policies with VRBO. VRBO allows you to have a cancellation policy for short term stays and a different one for long term stays. HostWay doesn’t have a connection currently to link correctly with them to do that. 2) Wish users would be able to create different minimum day stays and maximum day stays on different OTAs. 3) If you all had a CRM that would be awesome too 4) If a manual payment like a check is entered. Have it a way to delete it without clicking “refund”. Gives me anxiety thinking they’ll be refunded on a CC charge

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

They are way too basic for everything…..

Review Source

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