# Page 2 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hostaway the right Vacation Rental solution for you? Explore 1570 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 2 - Reviews of Hostaway ## Showing most helpful reviews Showing 26-50 of 1570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Mauro G. Dueños Hospitality Used the software for: 6-12 months ### "Cuidado con hostaway " May 19, 2026 1.0 Pros Ya escribí y pedí varias veces que ya no quiero su servicio porque me ha traído muchos problemas en mis reservas y no me contestan pero me siguen cobrando. Cuidado, toman tu dinero y es imposible cancelar el servicio Alternatives considered [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/) Reason for choosing Hostaway Por no investigar bien. Pero como me arrepiento Review Source Duy N. Owner Hospitality Used the software for: Less than 6 months ### "Strong Platform for Scaling Property Management" February 27, 2026 5.0 Pros We’ve had a very positive experience using to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source HH Hans H. Owner Real Estate Used the software for: Less than 6 months ### "Happy with Hostaway" May 13, 2026 5.0 I had an outstanding experience working with \[sensitive content hidden\] at . From start to finish, \[sensitive content hidden\] was incredibly kind, supportive, patient, and extremely knowledgeable. She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com. What really stood out was her professionalism and willingness to help every step of the way. No question was too small, and she always explained things clearly and thoroughly. Setting up and syncing multiple listing platforms can be overwhelming, but \[sensitive content hidden\] made the entire process smooth, stress-free, and easy to understand. Her expertise and customer service exceeded our expectations, and we truly appreciate the dedication she showed in helping our business get fully operational. Hostaway is fortunate to have someone like \[sensitive content hidden\] on their team. Highly recommend \[sensitive content hidden\] to anyone needing assistance she delivers exceptional customer service and genuinely cares about helping clients succeed. Pros We’ve had a very positive experience using for managing our vacation rental properties. The platform is user-friendly, efficient, and makes it much easier to manage listings across multiple booking channels like Airbnb, VRBO, and Booking.com all in one place. One of the biggest advantages of Hostaway is the seamless channel integration and synchronization. It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process. The automation features save a tremendous amount of time and make day-to-day operations much more organized and professional. Another standout feature is the excellent customer support. The team is responsive, knowledgeable, and genuinely committed to helping users succeed. Anytime we’ve needed assistance, the support staff has been patient, informative, and quick to resolve issues. Hostaway has helped streamline our business, improve efficiency, and make property management far less stressful. We highly recommend it to anyone managing short-term rentals and looking for a reliable, professional property management platform. Cons At this time, we honestly do not have any negatives to report about . Our experience has been very positive overall. The platform has been reliable, easy to use, and extremely helpful for managing our property listings across multiple booking channels. The integrations work smoothly, the automation tools save us a lot of time, and the customer support team has been excellent whenever we’ve needed assistance. So far, Hostaway has met or exceeded our expectations, and we look forward to continuing to grow our business using their platform. Switched from [TalkGuest](https://www.capterra.com/p/182412/TalkGuest/) Talkguest was very difficult to navigate and very little support from customer service, including limited availabilty to have live support. Review Source PS Philip S. Partner Hospitality Used the software for: Less than 6 months ### "Great PMS for short term villa rentals" February 10, 2026 4.0 Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. Pros \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. Cons The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection. Review Source Dean N. STR Property Manager, Guest Concierge Telecommunications Used the software for: Less than 6 months ### "Incredible Support and Knowledge base learning" October 31, 2025 5.0 Pros orking with \[sensitive content hidden\] from has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Integration and ease of use .. Review Source JC JAMES C. owner Sports Used the software for: 1-2 years ### "Fantastic training and support. " October 17, 2025 5.0 What really made my experience stand out was the incredible support from \[sensitive content hidden\]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, \[sensitive content hidden\] is a big part of why I stuck with — support like that makes a huge difference when you’re running a busy STR business. Pros One of the things I liked most about is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. Cons It can bWhile is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. Review Source MB Midori B. Innkeeper Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] rules! 5 stars!" February 4, 2026 5.0 The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. Pros The customer service (\[sensitive content hidden\]) is the best! Always patient and educational. The issue I was having wasn't even a problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) Switched from [GraceSoft Easy InnKeeping](https://www.capterra.com/p/2421/Easy-InnKeeping/) Believed would be better for more OTA channels. Review Source cE clem E. Owner Real Estate Used the software for: 2+ years ### "Hostaway Booking and Support takes the cake" February 20, 2026 5.0 Amazing. I sincerely like the booking management and the support provided by your team. \[sensitive content hidden\] was the tech I spoke to today and he was incredibly fast and knowledgeable. Pros I love working with and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with \[sensitive content hidden\] who successfully walked me though about 5 different things on the site which will allow me to generate more income! Cons I really like everything about . We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I liked the display/user interface for owners and managers as well as the ease of use Review Source Kathy N. Admin Hospitality Used the software for: 2+ years ### "Website pro" May 6, 2026 5.0 Happy customer...I have used several systems and is simple to use allowing me to focus on more important things Pros \[sensitive content hidden\] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved. Cons That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Sold my company and downsized to only 2 homes Review Source SM Sonya M. Property Manager Hospitality Used the software for: Less than 6 months ### "Smooth Onboarding with Outstanding Support" October 29, 2025 5.0 My onboarding experience with was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros ’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source CL Chris L. Guest Relation Specialist Real Estate Used the software for: 1-2 years ### "Best Customer Support from Nino" February 17, 2026 5.0 Overall, my experience with has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source VR Verified Reviewer Short term Rental Owner Real Estate Used the software for: Less than 6 months ### "Excellent, attentive, hands on, great on boarding setup and more!" February 12, 2026 5.0 My experience with was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way. Pros was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more. Cons I don't have any cons. \[sensitive content hidden\] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner. Review Source RE Ricardo E. Revenue management Hospitality Used the software for: 2+ years ### "Hostaway" October 24, 2025 5.0 Es un placer trabajar con personas tan dedicadas en sus implementaciones \[contenido sensible oculto\] tiene muy buena direccion no eseño todo los modulos reservas paginas web automatizaciones y confuguraciones , muy buena actitud y resolucion de dudas Pros facilidad de conexión y con la ayuda de \[contenido sensible oculto\] pudimos hacer muy rapido las cosas para que todo lo que se tiene que configurar saliera bien Cons Necesita mas formas de configurar pagina web ya que algunos modulos no se pueden duplicar o modificar mas aya de lo que esta , es muy buena la pagina solo faltaria personalizarla mas al cliente y tener mejoras asi como ya lo estan haciendo con el sistema Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway iniciamos con avantio, trabajamos muy poco tiempo y nos dimos cuenta que no es la mejor opcion aunque sus paginas web son muy buenas el uso diario de la plataformas no es mbueno , sin embargo es muy bueno en su usos diario conexion y atencion solo le falta mejorar la pagina web para poderla configurar al gusto del cliente si hacen este cambio seria una herramienta mas que completa Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) no es muy practico para la configuracion y tiene muchas paginas abiertas para realizar una sola accion Review Source DC Daraban C. CEO Hospitality Used the software for: Less than 6 months ### "Good potential, but complex to set up for Spain-based hosts" October 2, 2025 5.0 is a modern platform with a professional interface and strong connections to the major OTAs. The onboarding support, especially with \[sensitive content hidden\] , has been very good. However, as a Spain-based property manager, I’ve found some areas challenging — particularly around invoicing, owner statements, and compliance with local regulations such as IGIC and SES Hospedajes. Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs. Overall, I believe Hostaway has strong potential and works well for companies with simpler models or in markets with fewer compliance obligations. In my case, I still hope that with further guidance and development, the system can align better with my business model. Pros Very good onboarding experience with \[sensitive content hidden\] (patient, supportive, knowledgeable). Clean, professional interface once you learn how to navigate it. Strong integrations with the big OTAs (Airbnb, Booking.com, Vrbo). Good potential as an all-in-one PMS for users with simpler business models. Cons Lack of flexibility for Spanish legal requirements (invoicing, SES Hospedajes reporting). No proper website integration beyond a basic search bar. Limited channel connections compared to competitors (missing Holidu, Kayak, etc.). Forced to use Stripe for direct bookings instead of own TPV, adding unnecessary costs. Automated AI-style replies from support are not helpful for complex cases. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway I chose because during the sales process I was reassured that it offered more flexibility, better scalability, and stronger integrations than my previous PMS. I was also told that it provided a SEO-friendly booking engine, broader channel management options, and the ability to customize owner statements and invoicing to fit my Spanish-based business model. The onboarding support was also presented as more hands-on compared to alternatives. Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/) I switched because Icnea’s booking engine relied on an iframe integration, which is not SEO-friendly and doesn’t allow proper Google indexation. I was also looking for a platform with more flexibility, modern features, and better website integration, as well as broader channel management capabilities. Review Source MS Melissa S. Owner and Managing Director Real Estate Used the software for: 1-2 years ### "Best PM Software around!" October 1, 2025 5.0 Generally good, and calling Host Services is great, someone actually answers and helps! provides the services we need in one place. Tutorials are pretty good so I can usually fix or learn things on my own. Pros Company continues to update and make improvements with user interface and integrations. App continues to improve as well Cons Oddly there are some restrictions with permissions, even with highest level access. Example: we set up a new listing as pet friendly, then after publishing the property owner didn't want to allow pets. We removed all the pet settings, but the "pets allowed" kept pulling into the booking engine. Also don't like that automated message templates do not allow you to edit the Event trigger. The message has to be created in a new template. Would love to have a Host Service agent assigned to our account like we had in the past. When we put in a help ticket, our case gets bounced around to someone new every few hours. We likely the dedicated service agent but perhaps we don't have one since our account is less than 30 properties? When setting up new listings, allows for a lot of information to be included. It's a lot of work and worth it except that much of the data we input doesn't sync to the OTA's. It's twice the work and a lot of extra time when we still have to manually enter the information directly into our other accounts. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Price compared to Streamline, and Hostfully seemed lacking in features. They both offer one jumping off price but then there are too many add-ons. does it too, but the prices are better but still high. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Please see comments from previous question page. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Outstanding Customer Success Support from \[sensitive content hidden\] at Hostaway" May 7, 2026 5.0 Overall, our experience with has been very positive. The platform has helped streamline operations and improve efficiency, and the customer support has been excellent throughout the process. \[sensitive content hidden\], in particular, has been exceptional — professional, attentive, and always available to guide us through questions or improvements. Having a strong CSM makes a huge difference, and she has been a real partner in our success. Pros What stood out most was the quality of support and customer engagement, especially from \[sensitive content hidden\], our Customer Success Manager. She has been responsive, proactive, knowledgeable, and genuinely invested in helping us succeed. The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. Cons Like many powerful platforms, there is a learning curve when first implementing and optimizing all features. Some advanced configurations and reporting could also be more intuitive. However, the support from the CSM team helped overcome these challenges quickly. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Professional and Scalable solution. Wide range selection of channel integration. Review Source James H. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] was Awesome! Thank you." February 24, 2026 5.0 Love once you get used to the program. There is a lot of great features. The customer support is top notch. Pros customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Hostaway Customer Service support 24 hours, with native English speakers. Review Source Kim G. owner Real Estate Used the software for: Less than 6 months ### "Look at other PMS solutions." November 1, 2025 2.0 Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on . Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. Review Source JA Juan A. Gerente Hospitality Used the software for: Less than 6 months ### "Excelente plataforma y formación excepcional para una gestión eficiente de alojamientos" May 26, 2026 5.0 Mi experiencia general con ha sido muy buena. Es una plataforma estable, práctica y muy útil para la gestión de alojamientos turísticos. Me ha ayudado a organizar mejor las operaciones diarias, automatizar tareas y mejorar la eficiencia en el trabajo. Además, el sistema es fácil de aprender y el soporte siempre ha respondido de manera profesional y rápida. Gran parte de esta experiencia positiva también se debe a la excelente formación recibida, que ha marcado una gran diferencia desde el inicio. Pros Lo que más me ha gustado de es la sencillez de uso y lo intuitiva que resulta la plataforma desde el primer momento. Facilita muchísimo la gestión diaria de los alojamientos, ahorra tiempo y permite tener todo organizado en un solo lugar. Además, la automatización y la integración con diferentes canales hacen que el trabajo sea mucho más cómodo y profesional. También quiero destacar la magnífica labor de la persona que me ha instruido en el uso de la plataforma, ya que gracias a su profesionalidad, paciencia y capacidad para explicar cada detalle, el proceso de aprendizaje ha sido rápido, claro y muy agradable. Cons Aunque mi experiencia ha sido muy positiva en general, me gustaría que fuese un poco más sencillo generar ciertos listados de reservas en formato Excel. Aun así, la plataforma ofrece muchas herramientas útiles y continuamente incorpora mejoras que ayudan a optimizar la gestión y el seguimiento de las reservas. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) No me cubrían todas las necesidades como el tema del hospedaje Review Source WF Woldemar F. Managing Director Real Estate Used the software for: Less than 6 months ### "Powerful PMS for Professional Property Managers" February 24, 2026 5.0 Our overall experience with has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. Pros provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) We switched to to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. Review Source LL Lorraine L. Owner Real Estate Used the software for: 2+ years ### "Use Hostaway or go nowhere!" October 17, 2025 5.0 My overall experience has been one of enlightenment, encouragement and profound insight. This is the best investment in my company and my personal time. Pros The representative is very knowledgeable of the product and has help me understand the value of this property management software and the time savings. The ease of use is priceless and the booking management integration is flawless. The payment is affordable and the are little to no bugs to confront which is always a welcome relief. It is truly the best reservation management system I know. Cons I love , I do not have a thing that I do not like about the software. It’s intuitive and it has great support. Review Source MG Marc G. Business Services Manager Hospitality Used the software for: 2+ years ### "Amazing customer support!" February 23, 2026 5.0 Hugely positive. I would recommend it to anyone looking to rental short term accomdations. The onboarding and continued customer support is great. Pros It is a great platform for managing my short-term rental business. It is amazing what I can do as one person managing so many rentals. I couldn't be without it. Customer support is amazing as well. Cons Nothing negative. Everything has been positive thus far. If I had to say anything negative, it would be their integration with VRBO, but this is more on the VRBO side than . Review Source JO JP O. Owner-Manager Hospitality Used the software for: Less than 6 months ### "Absolute best customer service, from start to finish." February 14, 2026 5.0 Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with \[sensitive content hidden\], from sales, was a breeze, and in just two meetings, I signed-up and met with \[sensitive content hidden\], from onboarding, who has been absolutely amazing. Pros The customer service was absolutely of the highest quality. Specifically, my onboarding agent, \[sensitive content hidden\], she is AMAZING! Cons Honestly, I have nothing bad to say about at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs! Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo. Review Source Catalin B. Strategy Officer Hospital & Health Care Used the software for: Less than 6 months ### "Fantastic onboarding journey" May 21, 2026 5.0 Pros Ease of use, AI, sync with Airbnb VRBO Google, the onboarding with Fatih who is amazing and always patient and calm and knowledgeable Cons \- overbookings on the integration phase , - would love to print directly all recent bookings / checkings without exporting cvs , improvement suggestions: compliance Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway relationship price capabilities they dont integrate organically w some channels Switched from [Previo PRO](https://www.capterra.com/p/177963/Previo/) AI , more improved features such booking engine and more channels , Review Source DC David C. Fondateur Airlines/Aviation Used the software for: 1-2 years ### "Une plateforme fiable avec un support client exceptionnel" May 7, 2026 5.0 Mon expérience avec est très positive. La plateforme facilite énormément la gestion quotidienne des réservations, de la communication avec les voyageurs et de l’automatisation des tâches. L’équipe support est toujours disponible et efficace. Je remercie particulièrement Sou pour son excellent accompagnement et son aide précieuse. Pros est une excellente plateforme pour gérer des locations saisonnières de manière simple et efficace. L’interface est intuitive, les automatisations permettent un vrai gain de temps et la synchronisation avec les différentes plateformes fonctionne très bien. Le support client est également très réactif et professionnel. Un grand merci à Sou pour son aide, sa patience et son professionnalisme tout au long de l’assistance. Cons Honnêtement, tout s’est très bien passé jusqu’à présent. Je suis satisfait de l’expérience globale avec la plateforme et je n’ai pas rencontré de problème majeur. 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