# Page 23 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Hostaway

## Showing most helpful reviews

Showing 551-575 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Joanne H.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway review"

July 30, 2024

5.0

Pros

Our instructor, \[sensitive content hidden\], has been fantastic. The software and website is quite user friendly.

Cons

I have not found anything to dislike as of yet.

Review Source

MA

Marcos A.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "Life-changing platform"

July 5, 2024

5.0

Pros

Makes the whole process of property management simpler, it is the best platform for property management.

Cons

I believe there could be more about accounting.

Review Source

RZ

Rosemary Z.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Rental property "

September 15, 2024

5.0

It was easy to use. It didn’t take much time to get the hang of.

Pros

I liked how it tracked your rental property rental

Cons

That you couldn’t more property details.

Review Source

OM

Omar M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Five Stars "

July 15, 2024

5.0

Pros

Customer support and very help full and professional training. Special thanks to \[sensitive content hidden\] who gave the full support

Cons

Friendly user professional onboarding team

Switched from

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

bad customer service support very complicated

Review Source

AO

Armando O.  
Real Estate Specialist  
Real Estate  
Used the software for: Less than 6 months

### "Weena is the best"

August 20, 2024

5.0

10/10 its been good so far i am happy with the platform

Pros

I loved \[sensitive content hidden\] she was amazing with customer service

Cons

none yet to mention , none at all .

Review Source

DB

Dave B.  
Property Rental Manager  
Hospitality  
Used the software for: Less than 6 months

### "Aced with Hostaway"

August 3, 2024

5.0

Positive. Was able to adapt to our pace and patiently guided us through a couple of glitches which helped to minimize the anxiety that goes with something big and new like this.

Pros

Ace was impressively professional while being fun and easy to work with.

Cons

Seems bulky and time consuming to get used to.

Review Source

CL

Christine L.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway Experience"

August 1, 2024

5.0

Excellent! So happy I made the move from Keybee Hosting!

Pros

I love the ease of the system, there is so much information available with the click of my mouse! I'm so happy with the onboarding, had me up and going within minutes!!!

Cons

The only con was I waited too long to make the switch!!!

Review Source

TB

Todd B.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Hostaway to the Rescue"

June 11, 2024

5.0

Every solutions has it's pros and cons. Hostaway seems to have a vision and the resources to be the Industry Leader in the space and provide good Customer Support when needed

Pros

Affordable, Innovative, Reliable, Industry Leader

Cons

Being a newer product they are working on solutions for a changing industry and some other products I've used have been around longer and have additional canned templates, more flexibility with Automations & Triggers, etc.

Reason for choosing Hostaway

Leading edge, looking to be an industry leader

Review Source

AM

Ahmed M.  
Managing Director  
Hospitality  
Used the software for: Less than 6 months

### "Satisfied with Hostaway specially my onboarding instructor"

July 12, 2024

5.0

Amazing specially the onboarding as the instructor is quite knowledgeable and collaborative

Pros

the 24/7 customer service and their quick responses The Onboarding Instructor, Bryann is amazing

Cons

there are no pop up screens to show me what fields are missing

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

the 24/7 Customer service the dynamic pricing

Review Source

PD

Phill D.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Best Property Management Software on the market"

June 6, 2024

5.0

Always top tier. Customer service is the best on the market.

Pros

Excellent customer service, efficient and the wait time is short. Reps are knowledgeable and extremely helpful.

Cons

There is nothing i don't currently like about HostAway, they are constantly updating and improving their product.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

HostAway does it all and the platform is user friendly.

Review Source

NM

Natasha M.  
Partner  
Hospitality  
Used the software for: 6-12 months

### "Good holiday let management software "

June 18, 2024

4.0

We would recommend this product to others, it is a massive piece of software which does most things well. There are odd clunky bits but that is to be expected.

Pros

Great automation and task management, once everything is running ok it pretty much does everything for you. I have just spoken with \[sensitive content hidden\] on the support team - once again thy resolve the issues very quickly.

Cons

Reports are a bit limited and it really needs to have the ability to convert to excel. It could benefit from having an easy way to make suggestions for improvement.

Review Source

NB

Nicole B.  
Legal Counsel  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Hostaway onboarding review"

July 18, 2024

5.0

Pros

Having our own booking engine and the ability to list our property on multiple platforms is fantastic. The seamless integration provides peace of mind, allowing us to expand without concerns of double bookings. Additionally, the financial overview is greatly appreciated, as it simplifies tracking expenses.

Cons

Inputting expenses into the app is challenging. The inbox feature is not as user-friendly as Airbnb's, for instance. It requires a period of adjustment.

Review Source

XL

Xavier L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Financial reporting by John"

July 30, 2024

5.0

Top

Pros

Excellent support over the phone and Google Meet

Cons

Set up is cumbersome

Switched from

[RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)

Price and automations

Review Source

JC

John C.  
owner operator  
Real Estate  
Used the software for: 1-2 years

### "Proactive and thoughtful"

May 1, 2024

5.0

Pros

They have support teams that will teach you how to use your software

Cons

Their pricing tools could be more advanced to compete with ad-on costed services we use with other companies.

Review Source

KM

Kelley M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Fantastic Experience - Highly recommend"

July 2, 2024

5.0

\[sensitive content hidden\] my onboarding person was wonderful and patient. I was extremely satisfied with this service and so happy I picked this company. Thank you \[sensitive content hidden\], you took a negative experience I had with another company and completely exceeded my expectations.

Pros

Onboarding process and \[sensitive content hidden\] he was so very very helpful.

Cons

so far I havent found anything I dont like yet.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Terrible experience with Onboarding the

Review Source

RC

Ray C.  
Managing Partner  
Real Estate  
Used the software for: Less than 6 months

### "Host Away - I made the right choice!"

June 11, 2024

5.0

\[sensitive content hidden\] was my Onboarding Specialist. \[sensitive content hidden\] made the onboarding process fun, and really educational. I was up and running on the first day! Yes, there were some quirks with VRBO... \[sensitive content hidden\] directed me to the right place to get my concerns resolved quickly. I am impressed with her professionalism, knowledge, expertise, and patience.

Pros

I evaluated multiple PMS before choosing Hostaway. I found Hostaway to be a very robust system that interfaces with other products & channels that make my life easier to work.

Cons

The VRBO and Pricelabs integration was somewhat difficult to implement.

Review Source

BM

Billy M.  
CMO  
Real Estate  
Used the software for: Less than 6 months

### "Great support!"

July 30, 2024

5.0

I was in charge of installing Hostaway for our vacation rental properties. Despite some issues with setting up our custom domain, we finally succeeded with the help of \[sensitive content hidden\] from their support team. Great support!

Pros

Quick and easy setup. It was easy for us to upload all the properties we have in AirBnB.

Cons

Missing some customizations. I would have loved to be able to edit the booking engine a little bit more.

Review Source

CCM

Charles Chip M.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding "

July 31, 2024

5.0

Only on Hostaway 2 weeks so Google has not approved yet and VRBO has not all our 3 properties yet so need more time to see

Pros

Ace our onboarding specialist was a very good teacher. He worked at our speed to ensure we understood.

Cons

The editing of photos called Media in Hostaway. Why does the photo description Just transfer into the Airbnb, the VRBO and the booking description. It is very painful to select all copy and paste when you have pictures in your profile.

Review Source

TP

Trilok P.  
Director  
Real Estate  
Used the software for: 6-12 months

### "Amazing tool for short term rental property management"

June 21, 2024

5.0

10 on 10. Amazing product. Easy to use..

Pros

Easy of use and available intgrations...

Cons

Mobile app sometimes gets pretty slow...

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Pricing

Review Source

TB

Timothy B.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "\[sensitive content hidden\] was great helping me connecting my listing to Booking.com"

July 2, 2024

5.0

Pros

Great platform that is consistently getting upgraded. Their customer support is phenomenal in helping me keep my business moving smoothly

Cons

I don't like how you edit and set up your images for each property but I hear that is getting a revamp next quarter!

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Review Source

jC

josep C.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Great system"

June 12, 2024

5.0

So far very good. Onboarding process and onboarding specialist are great. I hope the upcoming support -that I will need for sure from now- on exceeds my high expectations!!

Pros

integrations and automations, calendar management and guest communications

Cons

Finsncial reporting and formulas should be easier

Reason for choosing Hostaway

Being a European company brings more confidence to us since the european way- of -working hospitalitywise is closer to our needs, than american software companies

Review Source

JS

James S.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Great Service and Support"

March 21, 2024

5.0

Top notch so far. The onboard meetings were SO useful. Very unexpected the level of handholding in getting the various systems all lined up and working together.

Pros

The service is very intuitive. The support, especially from Joyce Maca, is exceptional.

Cons

I don't have a single complaint. Perhaps make the guest portal better. Besides that, the service is heads and shoulders better than anything else I've tried.

Reason for choosing Hostaway

Ease of use. Quality of features. Fanatical level of support. Recommended.

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Hostaway is my in line with the functions of a professional property manager. Smoobu is great for a few properties, but if you want to grow bigger you need a more robust solution.

Review Source

PB

Peter B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great experience "

July 7, 2024

5.0

Good, onboarding was fantastic, Fatith was great

Pros

Its comprehensive, and quite easy to use

Cons

Hard to read almost impossible on iPhone, especially as the listings are not arranged as well have them on the computer

Switched from

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Cost and keep adding prices on for improvements to software. Owner sold out and dissapeared

Review Source

CC

Carmen C.  
Rental Consultant  
Management Consulting  
Used the software for: 6-12 months

### "Excellent platform with Support"

June 27, 2024

4.0

Great, I also work with a few others and Hostaway is very easy to use.

Pros

The platform and the support. \[sensitive content hidden\] often helps me and he is super speedy, efficient and delivers results!

Cons

Booking.com API limitations, Some of the Financial reporting could be better explained (broken down). Ability to add pet fees to a reservation (take the payment at time of reservation as an add on service). Capability to add on services at the guest portal stage with payment options.

Review Source

RT

Rachel T.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding Experience"

May 14, 2024

5.0

Being new to both property management and the Hostaway software can be daunting. I really feel that Hostaway with its vast capabilities is exactly what I need to keep everything to do with property management in one place. I went through the onboarding process with Shabeeb and despite a lot of information to digest, Shabeeb took the time to explain everything in a very easy-to-understand manner. He was patient and supportive and told me that as a Hostaway user, if there is ever anything I need help with, the support and customer success teams are always there to help. I'm so pleased with my choice to use Hostaway for my new business and am grateful to Shabeeb for all his help.

Pros

I like the clean visuals Hostaway has to begin with, I have found the onboarding process to be super supportive. I'm so happy with everything that I know I made the right decision for my new business. Hostaway allows for so much automation, making managing properties much easier and less time-consuming.

Cons

I've only been using Hostaway for under 6 months, however, there is nothing that I do not like.

Reason for choosing Hostaway

I had looked at a lot and liked Hostaway so much that I knew it would be the right fit for me. I felt I did not need to try any other software. The clean visuals of the Hostaway software, its many functions and the look of the ease of use meant that it looked to be the best fit for me and my new business.

Review Source

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