# Page 24 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of Hostaway

## Showing most helpful reviews

Showing 576-600 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BD

Bart D.  
founder  
Hospitality  
Used the software for: 1-2 years

### "support with \[sensitive content hidden\]"

June 19, 2024

5.0

Pros

Good support, very good explanation, very friendly

Cons

none

Review Source

JF

Janice F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great 1:1 Customer Service "

June 10, 2024

5.0

Excellent, I loved the one on one training.

Pros

That I had my own private live personal to walk me thru my onboarding for months.

Cons

Initially they had a hard time to find someone that could meet with me in the US on PST after my work hours. So I had a delay in my onboarding.

Alternatives considered

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Reason for choosing Hostaway

It was recommended to me for how many listings I had

Review Source

DF

David F.  
Ceo  
Real Estate  
Used the software for: 2+ years

### "Amazing service "

June 15, 2024

5.0

Great - good communication and service.

Pros

Great customer service, quick and fast solution

Cons

Map settings - too many problem mapping and unmapping

Review Source

DH

Douglas H.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Yubelkiz"

July 30, 2024

5.0

Fantastic onboarding so far. Still long way to go.

Pros

Support so far. The onboarding process has been excellent.

Cons

Do not have enough experience to provide a negative

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Full functionality - pricing algorithms.

Review Source

ML

Maureen L.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Onboarding with \[sensitive content hidden\]"

April 30, 2024

4.0

\[sensitive content hidden\] has been a great help in learning the software. He is very patient and willing to answer my many questions.

Pros

I appreciate that Hostaway has an onboarding session.

Cons

I felt that the integration was sold to me as being much easier for all sites not just Airbnb.

Reason for choosing Hostaway

The option to manage owners, prices, bookings and staff in one place.

Review Source

BK

Bryan K.  
co-owner  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding"

July 31, 2024

5.0

So far our overall experience has been pleasant. If all of our support is as good as what we experienced onboarding with \[sensitive content hidden\] I'm confident we will enjoy the product.

Pros

We have just finished onboarding. So far the dashboard is easy to use. It looks like the workflow options are good. We are using it as a stand alone product and feel this will benefit our guests moving forward.

Cons

There are a few pages in the the work flow particulary the inquiry page that I would like to edit.

Reason for choosing Hostaway

It appeared to be the most robust.

Review Source

DC

Dan C.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great product"

June 12, 2024

5.0

Pros

Good product overall. Does everything I need it to do (and more). The support has been very good, especially the telephone support. Without it, I would never be able to manage my business through Hostaway. \[sensitive content hidden\] in support is amazing!!

Cons

Setting up Vrbo is substantially more difficult than setting up Airbnb, which has been a challenge since most of my bookings come through Vrbo. If they could make this easier (like Airbnb) it would be a 10/10 star product.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Hostaway

OwnerRez just seemed to difficult to learn.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Guesty for Hosts is a great PMS for just a few properties, but I am scaling past that and need a tool that can handle it well.

Review Source

AG

Andy G.  
Director  
Real Estate  
Used the software for: 1-2 years

### "I love Hostaway"

June 11, 2024

5.0

Pros

The support is great, \[sensitive content hidden\] helped me lots recently.

Cons

You can't do all functionality in the app. The AI messaging needs work.

Review Source

JG

Julie G.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "New Customer Review"

June 27, 2024

5.0

Pros

Onboarding was great. They have guides that could walk you through the set up yourself but we had 1-1 support from \[sensitive content hidden\] and she was phenomenal. We are a new company and it was very important we got our account up and running quickly. \[sensitive content hidden\] was able to schedule all our calls very quickly and not even 10 days later we are fully running!

Cons

Don't have anything to talk about in cons yet.

Review Source

WC

William C.  
Investor  
Real Estate  
Used the software for: Less than 6 months

### "Franz Is Da man"

July 15, 2024

5.0

Pros

Ease of use and the onboarding. The app is super simple.

Cons

Nothing really to be honest. Overall a great expereince.

Review Source

JB

Jean-Marc B.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Impressive channel manager with very nice features"

June 18, 2024

5.0

Pros

A fully and well organized solution with very efficient tools

Cons

The multi-language management is lacking some features and would benefit from some improvements

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Smoobu became slow and was lacking some required improvements

Review Source

AO

Andres O.  
Marketing manager  
Real Estate  
Used the software for: Less than 6 months

### "Best PMS for properties, easy to understand and use, a lot of different and useful tools"

July 18, 2024

5.0

Pros

Is easy to adapt and understand, also is complete, has everything necessary

Cons

The cost, is cheap comparing to other options but is still a little bit expensive

Review Source

YP

Yuriy P.  
Rentals  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Great communication, End response time"

July 10, 2024

5.0

Pros

Platform is easy to use, Helps keep everything in one platform and very helpful with time Consuming time

Cons

I wish the integration process was a little easier.

Review Source

DR

Duane R.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Happy with it so far"

July 18, 2024

5.0

They walk you thru it if you need it. It does a good job of putting everything in one place.

Pros

On-boarding help and info they provide helps a lot!

Cons

Very technical for a person with low computer skills. Fairly steep learning curve.

Reason for choosing Hostaway

Seemed like the best mix of financial reporting and channel manager

Review Source

sD

sina D.  
director  
Hospitality  
Used the software for: Less than 6 months

### "quick tech support respond"

June 21, 2024

5.0

Pros

so far , i like it since made my job easier , i\`d have a better idead as it goes

Review Source

SR

Stephanie R.  
Vice President  
Hospitality  
Used the software for: Less than 6 months

### "Superior support assistance with setup"

July 5, 2024

5.0

Excellent, initial integration was challenging, but the Hostaway Support Team helped provide support assistance to correct issues. Highly recommend.

Pros

The accounting and support staff were integral in assisting with the transition for set up.

Cons

Some of the user interface and functionality needs improvement, but an excellent product overall

Review Source

ABM

Antonia Bolena M.  
Engineer  
Civil Engineering  
Used the software for: I used a free trial

### "Powerfull and integration"

October 25, 2024

4.0

It is an excellent alternative to find places to rent

Pros

Integrates with various vacation rental channels like Airbnb and Booking

Cons

When I started to use it, I required some time to understand all the tools

Review Source

BW

Brian W.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great so far"

June 27, 2024

5.0

Pros

It’s been easy to learn and the onboarding help has been tremendous

Cons

None so far. We have used other software that was just to difficult to understand and learn

Review Source

MC

Michael C.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway is Best in Class!"

May 13, 2024

5.0

5 Stars! Excellent platform so glad I chose it!

Pros

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Cons

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

Reason for choosing Hostaway

It pretty much does everything. Very flexible.

Switched from

[Escapia](https://www.capterra.com/p/134081/Escapia/)

They Sucked. Also whatever Vacasa was using is terrible.

Review Source

AF

Amber F.  
Co owner  
Construction  
Used the software for: I used a free trial

### "Let’s book a place to stay"

September 21, 2024

5.0

It was a good experience but it didn’t have all the open available places

Pros

It was very easy and simple to navigate

Cons

It didn’t have all of the available places

Review Source

AM

Alison M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Happy customer with Hostaway - great service"

July 15, 2024

5.0

Pros

Great for property management and great customer support!

Cons

No complaints! I'm very happy with this software so far.

Review Source

CM

Colleen M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Customer Support!"

June 28, 2024

5.0

Our onboarding and tech support has been excellent. One of the techs I work with frequently, \[sensitive content hidden\] -- does an excellent job!!

Pros

Hostaway has made my life easier, managing our own vacation rentals out of state.

Cons

I cannot think of any dislikes. Everyone we have worked with has been great.

Reason for choosing Hostaway

Overall met my needs for channel management.

Review Source

SS

Sandra S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Perfect for property management companies"

March 21, 2024

5.0

Pros

I like the most that we can do all in one application. Changing the prices of the properties, doing reports and owner statements and also blocking the dates and having different user profiles.

Cons

the smartphone app needs a lot of improvement to make it easier to use, while being outside and not having a pc or laptop.

Review Source

GD

Gabrielle D.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "OnBoarding Review"

June 12, 2024

5.0

So far good. We have not launched our listings live yet so I have yet to see how smoothly it runs for me with bookings.

Pros

The Multiple Channel Management is one of the most key features for our business, as well as the custom direct booking site.

Cons

It would be a lot more convenient if the edits all communicated with all of the different channels.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Better pricing and services and my sales rep was incredibly helpful with insights of the platform and differences from the other platforms.

Review Source

IG

Inna G.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Amazing Program!!"

July 19, 2024

5.0

I had the best onboaring specialist \[sensitive content hidden\]l!!

Pros

I loved how easy and quick it is to understand the new program with the help of a Customer Onboarding Specialist!

Cons

Nothing, everything is great

Review Source

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