# Page 25 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 25 - Reviews of Hostaway

## Showing most helpful reviews

Showing 601-625 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Doron C.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Excellent Product "

June 25, 2024

5.0

Pros

Deployment and integration of this product was some of the easiest I’ve ever done. Extremely intuitive and straightforward.

Cons

Some integrations need more work but that is to be expected.

Review Source

KD

Kimberly D.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Software"

June 10, 2024

5.0

Great-everyone is responsive to my questions and the software works

Pros

Really helpful software to navigate multiple vacation rentals

Cons

Nothing so far. I wish there was better automated messaging to guests questions. Use of AI would be very helpful

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Best service during sales experience, others didn't show up for meeting

Review Source

MC

Mauro C.  
Guest Relations Manager  
Public Relations and Communications  
Used the software for: 1-2 years

### "Technical Support Specialist"

June 5, 2024

5.0

Pros

I do appreciate the specialist under the name \[sensitive content hidden\] for the assistance of my inquiry with property listings.

Review Source

JA

Javier A.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway review"

June 26, 2024

5.0

Pros

Ease of use and access to all functionalities

Cons

That it does not have a direct integration with Mrb&b

Review Source

RB

Rene B.  
Director of Delightful Stays  
Hospitality  
Used the software for: Less than 6 months

### "Exceptional Customer Service "

July 26, 2024

5.0

Pros

I had a great customer service experience with Hostaway. \[sensitive content hidden\] jumped on my support ticket within minutes of me submitting it in the middle of the night and resolved my issue. He was fantastic and so quick to respond. I was so impresssd.

Cons

I’m still new to Hostaway. It’s a bit overwhelming at first but I think I need to spend more time with it and it will get easier.

Review Source

PKD

Pauline Kaye D.  
VA  
Real Estate  
Used the software for: Less than 6 months

### "Thank you for the assistance "

June 13, 2024

5.0

Pros

Customer Support . fast and reliable supports

Cons

N/A

Review Source

TF

Tari F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "AWESOME!!!"

June 11, 2024

5.0

I’m very pleased! Quick pick up when I call too.

Pros

I was slow out of the gate and once I learned how readily accessible the customer service reps are, I learned quickly and was off and running inside of a month. And that’s with 7 large properties!

Cons

My lack of tech savvy, frankly. It wasn’t them - it was me.

Review Source

DC

Denis C.  
President  
Hospital & Health Care  
Used the software for: Less than 6 months

### "On boarding was a wonderful experience"

June 19, 2024

5.0

Pros

The online boarding person called CES was very nice, patience, knowledgeable and always on time.

Cons

nothing special, it does take some time to adapt but once done, its great!

Reason for choosing Hostaway

was highly recommended by many person and also on some facebook groups

Review Source

RP

Russ P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great onboarding with Hostaway"

May 13, 2024

5.0

Pros

This software can do alot. I will say they've got the onboarding process down to a science. Alma was great at getting integrated faster than we anticipated, and answering all my questions. she did an amazing job. I was hesitant to switch from my previous PMS tool, but it's been so easy and what I've been able to do with it since has streamlined that part of my business. It has made my life easier, and has been a great investment.

Cons

I have yet to find a 'con' for this software. As I'm still new and learning, there is a lot to learn. With all the integrations and customizations, some of it can be daunting but their onboarding and customer support have been more than helpful.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Review Source

EB

Edward B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding and redirecting domain"

June 14, 2024

5.0

Pros

The help of \[sensitive content hidden\]

Cons

Tough onboarding experience particularly transferring the domain name

Switched from

[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)

Product not developed enough and falling behind affecting booking momentum

Review Source

DM

Dane M.  
Supervisor  
Construction  
Used the software for: 6-12 months

### "Working with Hostaway"

July 11, 2024

5.0

Excellent service would definitely recommend recommend

Pros

Customer service works with you to make sure that you are fully satisfied

Cons

Need access for referrals to share with others

Review Source

MD

Mamadou D.  
Web master  
Banking  
Used the software for: Less than 6 months

### "Great platform"

June 21, 2024

5.0

Great experience with the service so far!

Pros

Versatile and easy to use, user friendly, and good customer support.

Cons

A lil more flexibility for customization will be great

Review Source

BZ

Ben Z.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "scam likely "

June 22, 2024

1.0

horrible company scammers and not flexible

Pros

I am extremely disappointed with Hostaway's service. Despite numerous requests to cancel my account, they have consistently ignored my communications and continue to charge my card. The process to cancel is overly complicated and frustrating. Integrations with their system require scheduling, which adds unnecessary complexity. Additionally, having a channel manager like Hostaway actually increases fees paid to Airbnb, contrary to their claims of helping you make more money. I emailed \[sensitive content hidden\] specifically to cancel my service, yet the charges keep coming. This level of unresponsiveness and poor customer service is unacceptable. I would not recommend Hostaway to anyone looking for a reliable and straightforward channel management solution for Airbnb.

Cons

they are hard to integrate and they steal money

Review Source

SC

Sadie C.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Onboarding was great love Tamica"

July 17, 2024

5.0

Pros

Everything... it's very easy to use.. I enjoy using it

Cons

I can't think of anything at the moment...

Review Source

DP

Derek P.  
NA  
Investment Management  
Used the software for: Less than 6 months

### "Ces Capon was a great onboarding specialist"

June 14, 2024

5.0

Pros

Ces Capon fixed what was an onboarding that was off to a poor start. I sincerely appreciate the time that she spent. The onboarding management team also did a great job of getting it on the tracks after a bad first session. Appreciate the overall onboarding team.

Cons

The back arrow on the inbox. It is not at all intuitive how to move off the page. This should be addressed. I have been on the page several times and frequently I cannot find the back button. It seems like a case of over design and not proper UI/UX testing.

Review Source

CR

Charli R.  
Owner and Host  
Hospitality  
Used the software for: Less than 6 months

### "5 stars!! "

July 1, 2024

5.0

My experience was great :)! \[sensitive content hidden\] was super easy to work with, friendly, and knowledgeable!

Pros

Convenient messaging and automations :). Direct booking.

Cons

I wish the website builder was a little bit more customizable

Review Source

DK

Dave K.  
owner  
Hospitality  
Used the software for: 6-12 months

### "Customer Support"

June 21, 2024

5.0

Pros

Billy at Hostaway is outstanding. He is very knowledgeable and I like how he shows us how to do things by examples

Cons

Booking Engine needs more customization as does the Guest Portal!

Review Source

JG

Jana G.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Customer Service Experience with Hostaway"

June 14, 2024

5.0

Pros

We just started with Hostaway, and the system is great so far. We had an outstanding experience, particularly due to the exceptional support from \[sensitive content hidden\]. He was incredibly supportive and attentive during the onboarding process, making everything smooth and stress-free. \[sensitive content hidden\] knowledge and willingness to assist made a significant difference. Highly recommend Hostaway for their top-notch customer service!

Cons

No cons so far. Highly recommend for their top-notch customer service!

Review Source

KP

Kim P.  
Customer Support Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great tool"

June 5, 2024

5.0

Pros

The HostAway platforms is very easy to use for managing multiple properties in different booking platforms. There are also support that are easy to contact. Thank you!

Cons

I'm still learning it so I don't see any major challenges for now.

Review Source

DD

Diana D.  
Vacation Rental Business  
Real Estate  
Used the software for: Less than 6 months

### "Best property management software out there"

May 2, 2024

5.0

Kyle initially called me to pitch Hostaway, but I wasn't really interested. Once he told me all the options Hostaway offered and the low cost per property, I agreed to a consultation with Alex. The consultation with Alex was great, I signed up later that day. It wasn't a high-pressure sales pitch, which I really liked. I also liked that it is a month-to-month contract. That really tells you how confident Hostaway is in its product. Gabriel was our onboarding specialist, and he was outstanding! Super patient and extremely helpful.

Pros

It is a complex system, but once you finish onboarding, it's a simple process. Gabriel was our onboarding specialist and he did an outstanding job.

Cons

Nothing so far, it's been a great experience.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Lodgify was the worst experience, and the support was abysmal. Our calendars didn't sync properly and we ended up with several double bookings and some very angry guests. It cost us thousands of dollars to rectify the situation.

Review Source

VM

Victoria M.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway eased my work load to manage my properties"

May 17, 2024

5.0

Pros

\[sensitive content hidden\] was my on-boarding consultant and he gave clear and precise instructions in a way that was not over whelming and easy to follow. This gave me a great sense of confidence in the system and future working with Hostaway. Any issues that arose between our sessions, he was extremely helpful and replied in a prompt and professional manner and helped sort these out for me. Nothing was an issue or a problem during our sessions or in between. \[sensitive content hidden\] has good delivery in the product and does so with warmth and professionalism which is a rare combination. He is a credit to Hostaway and I would highly recommend Hostaway to other people based on my on-boarding experience with \[sensitive content hidden\].

Cons

I experienced nothing negative in the on boarding process.

Review Source

RS

Ratzy S.  
Admin Executive  
Real Estate  
Used the software for: 2+ years

### "Great Product"

May 23, 2024

5.0

Pros

I specifically just had a great experience with \[sensitive content hidden\]. He was really helpful!! But overall: User friendly Great features and functionality Less costly than others

Cons

Phone support is terrible, representatives are really not helpful and put you on hold for ages. They really don't know the basics of Hostaway which is shocking.

Review Source

WW

William W.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Property Managment System"

May 15, 2024

5.0

I have tested out 2 other PMS systems in the past year and by far this is the best experience I have had. The onboarding specialist \[sensitive content hidden\] was professional and knowledgeable. The customer support was attentive and quick to respond.

Pros

The setup is super easy and the support is amazing. The features are incredible and you get what you pay for.

Cons

No, I would not change anything. The experience was great.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

Features and most importantly support and onboarding process.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Poor support and onboarding process. I didn't get a chance to really use the product because I was discouraged at the beginning. You had to do everything yourself.

Review Source

ML

Margaret L.  
everytghing  
Real Estate  
Used the software for: Less than 6 months

### "Review for Hostaway"

June 5, 2024

5.0

Good for now still learning. This is my 2nd month.

Pros

The managing of my calendars were not working correctly

Cons

Not yet learned enough but the on-boarding process is good but the agent is so busy she only has an hour to work with me. Also, I do not like that they start charging you from the start and NOT when you have not really started to use the calendars, etc. I think they should give you a full month before the charge starts to happen.

Review Source

BL

Brian L.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Palmaway Review"

June 20, 2024

5.0

Pros

Ease of implementation with the company and mine

Cons

listing UI is a little messy and calculations are a little confusing in terms of Tax.

Review Source

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