# Page 26 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 26 - Reviews of Hostaway

## Showing most helpful reviews

Showing 626-650 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Sierra W.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Property Manager"

June 13, 2024

5.0

Pros

I like how user friendly Hostaway it. I used Guesty before and Hostaway is easier to navigate.

Cons

Wish more of the features can be used on the mobile device app instead of just a desktop.

Review Source

TS

Todd S.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "Hostaway = value!"

May 15, 2024

5.0

Pros

Multiple calendar management, consolidated inbox

Cons

Financial formulas take a bit to learn but worth it.

Switched from

[Jurny](https://www.capterra.com/p/248560/Jurny/)

Reccomendation from trusted source - external group.

Review Source

JR

Jennifer R.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Great Product"

May 25, 2024

5.0

Once everything is set up it's very easy to use.

Pros

I like that it synch's all channels and I like the ease of use. Customer service is excellent.

Cons

Setting up the owner statements was very challenging for me, but the support team did a great job of helping through it.

Review Source

BM

Barbara M.  
Dentist  
Hospitality  
Used the software for: Less than 6 months

### "Billy Verdan Meeting"

May 22, 2024

5.0

Great so far. I appreciate the quick email response and onboarding training sessions.

Pros

\[sensitive content hidden\] did a great job explaining everything to me over the call today. I appreciate it!

Cons

I didn't like the previous onboarding specialist \[sensitive content hidden\]. I ran 13 min late to an hour meeting and I emailed him beforehand telling him I was running behind. He ended up not waiting for me after 10 minutes and went on doing other things without telling me. I waited for him online for 1.5 hours without getting any response from him. It was irresponsible and thus I had to request to switch to a different onboarding specialist.

Review Source

OB

OMER B.  
OWNER  
Hospitality  
Used the software for: Less than 6 months

### "EXCELLENT SOFTWARE"

June 14, 2024

5.0

Pros

Onboarding process was great. Hostaway was exactly what I needed. I stopped worried about double bookings. it was my headache. Great platform. I definitely recommend all property managers.

Cons

I do not have any negative feedback for now. Everything is great.

Review Source

JW

Justin W.  
mgr  
Real Estate  
Used the software for: Less than 6 months

### "Mateo did Great!"

July 8, 2024

5.0

Pros

\[sensitive content hidden\] did a wonderful job, he is very good at his job

Cons

a little confusing at first but Mateo did a good job clearing things up

Review Source

JCO

Juan Carlos O.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "A very robust, easy to use PMS."

May 14, 2024

5.0

Overall it has been a good experience working with Hostaway and it is a PMS that fits my needs at the moment.

Pros

Great product, with excellent customer support.

Cons

The Stripe 1% processing fee from Hostaway for any time Stripe is used to process the payments, this is on top of the 3% from Stripe.

Review Source

GK

Grace K.  
Property Manager  
Management Consulting  
Used the software for: 6-12 months

### "\[sensitive content hidden\] is Awesome and went above and beyond to set up a google meets and walk me through all my questions"

May 16, 2024

5.0

Pros

The support is great!\[sensitive content hidden\] is Awesome and went above and beyond to set up a google meets and walk me through all my questions. Also\[sensitive content hidden\] has been very helpful.

Cons

Not being properly trained to use ALL of Hostaway's features

Review Source

VR

Verified Reviewer  
Virtual Assistant  
Hospitality  
Used the software for: 6-12 months

### "Highly recommended Tool"

May 7, 2024

5.0

Using Hostaway for a few months now and I must say it's worth it!

Pros

Aside from it's easy functions and instructions especially the user guide, the customer support are very helpful.

Cons

None as of the moment since it's doing a great job.

Review Source

JB

Jessica B.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Hostaway friendly using "

May 9, 2024

5.0

Pros

Very easy to use and if you have an issue you just create a ticket and get assistance fast.

Cons

No agents available for a phone call in case I beet to solve an issue at the moment.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

I choose hostaway because the amount of reviews and the time in the market.

Review Source

MW

Mark W.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Comprehensive solution with excellent onboarding "

May 18, 2024

5.0

Pros

A comprehensive all-in-one solution PMS and channel-manager with outstanding onboarding and support.

Cons

Task management module is missing a few features that would be nice to have but not essential

Alternatives considered

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Reason for choosing Hostaway

Better onboarding and support with issues

Review Source

DA

Dinar A.  
Owner account manager  
Hospitality  
Used the software for: 1-2 years

### "Hostaway feedback"

May 15, 2024

5.0

Good, it is easy to use. And we already have 15 villas using hostaway (will add it up again soon). The cross platform management is good.

Pros

Easy to use. And can manage cross platform

Cons

The price. In indonesia hostaway price is high actually. It would be good if you can offer us a discount for being from indonesia

Review Source

KD

Kristina D.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "New to Hostaway"

May 27, 2024

5.0

Pros

The onboarding process has been very helpful, \[sensitive content hidden\] was able to answer any questions with ease and had an extremely friendly and patient manner. We look forward to growing our business with now that we have the correct tools!

Cons

So far, we are happy with everything. I would only add that it be helpful to have more variety for onboarding times for google meets.

Review Source

MZ

Marco Z.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great phone support"

May 26, 2024

5.0

So far my expertise has been very positive and very good.

Pros

The customer service representative, \[sensitive content hidden\] was very knowledgeable, helpful, and patient with my issues. We even got disconnected by mistake and he called me right back. Thank you for that \[sensitive content hidden\]

Cons

Not enough functions on the mobile App.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

The ability to talk to a customer service representative on the phone 24hrs a day.

Review Source

jF

justin F.  
owner  
Accounting  
Used the software for: 6-12 months

### "watch out or your listings will be held hostage"

May 10, 2024

2.0

customer support is very impatient with helping adn they want you to just watch the videos and do everything yourself unless you absolutely need help. If you call the agent will be rude if you don't know how to navigate their site well so do not call or ask for help until you have tried using thier software for a few months.

Pros

i liked being able to make changes to channels all at once

Cons

they locked us out of the account, disabled it and all of the listings on all channels the second our credit card payment did not go through. we could not even log in to change payment methods. we were threatened that it would remain blocked without access to any files until we paid. their smart lock feature never worked

Reason for choosing Hostaway

a friend used it and the sales agent made it sound like it was really easy and anyone could set it up. We never heard from him again after paying. He would not answer the phone and when we did get him he said to watch the videos or email support.

Review Source

RA

Romeu A.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Need Improve on the accounting part"

May 1, 2024

5.0

My overall experience is fresh so i can give a solid 7 for the product.

Pros

Integration with other channels, i specially like how easy it is to make everything work together

Cons

The accounting part its terrible, i'm not saying that i need to pay the owners on the platform, but i need to assign the houses to the owner, and keep track of theirs finances without have to do every month a statment by hand, i migrate from ciirus to hostaway and on onboarding i was absolutely amazed by the features but the owner accounting part was a unpleasant surprise, needs to be better.

Alternatives considered

[CiiRUS](https://www.capterra.com/p/134175/CiiRUS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Review Source

HS

Hasse S.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Amazing implematation support"

June 11, 2024

5.0

Pros

\[sensitive content hidden\] was absolutely perfect at guiding us through this.

Cons

Nothing really. I guess the website could have a few more options for customisation.

Review Source

LW

Laura W.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is awesome!"

May 9, 2024

4.0

We really enjoyed working with \[sensitive content hidden\]. He is very kind, patient, and helpful. Even when we threw him some questions that he couldn't answer right away, he got to the bottom of it. For the most part, the onboarding was pretty smooth and we have had good feedback from our clients who appreciate the client portal side of the platform.

Pros

User friendly, helpful training, good reporting feautures

Cons

There needs to be more clarity on how to set up accounts to make sure that taxes, processing fees, etc. are all accounted for.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Poor response time and bad customer support, platform was dated and not user friendly, not easily navigable etc.

Review Source

JP

Jarl P.  
Retired Captain Paramedic  
Public Safety  
Used the software for: 2+ years

### "Hostaway and \[sensitive content hidden\]"

April 12, 2024

5.0

Positive! Product is good, call takers need a bit more training!

Pros

I have very few issues! Usually if I have an issue, it is fixed quickly!

Cons

When I have an issue it can be very difficult to find someone who knows how to fix it! \[sensitive content hidden\] has saved me with several issues recently and in the past. He is exceptional as far as customer service and knowledge go!

Reason for choosing Hostaway

Price, appearance that it suited our needs. PS- Channel management is probably one of the single most important parts of my business. If it doesn't work and i get negative reviews it can literally begin to sink my business. I would welcome further questions as i am vested in this business and what Hostway does is very important for us!!

Review Source

zR

zaira R.  
Short term rentals  
Hospitality  
Used the software for: Less than 6 months

### "Easy and productive"

May 1, 2024

5.0

It has been great, easy and moving fast.

Pros

I love how now I can have my direct bookings very easily and everything was pretty much set up already without me having to take hours of my time transferring all my listings and details. Its very easy to use, very detailed and I had no issues adapting to the system.

Cons

I think I like everything so far, everything ran very smooth and easy.

Alternatives considered

[HostGator](https://www.capterra.com/p/229585/HostGator/)

Reason for choosing Hostaway

I booked a place that was using hostaway and it was easy to make the reservation.

Review Source

YI

Youssef I.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Great Customer Service"

May 20, 2024

5.0

Pros

So far the customer service reps were amazing, \[sensitive content hidden\] was particularly very helpful

Cons

Sometimes challenging to get help and onboarding was not completed correctly

Review Source

CS

Chris S.  
Owner-Operator  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway is hands-down the best channel manager I've used to date..."

April 15, 2024

5.0

I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!

Pros

Top level functionality, great customer service, intuitive controls/menus/interface.

Cons

It's slightly expensive, but far cheaper than the past channel manager I've used; it also includes most/all of the add-on features from the 'other' channel manager but they are included in the service rather than additional services.

Reason for choosing Hostaway

Hostaway has more features and is better equipped to answer more detailed and specific questions, for a unique operation like mine, and I was needing a service that would allow me to tailor my software to the specific needs I face in my business; I didn't think a smaller company would be able to handle that, nor would they have the man power to assist me in real-time when I needed support for these rather specific situations.

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Guesty has awful customer service, is very expensive, and has some generally shitty business practices (ie. early termination fees, contracts with loopholes, a la carte services, etc.). From the beginning, I have been infinitely more satisfied with Hostaway and it's not even close.

Review Source

SG

Santiago G.  
Engineering Manager - Structures and Facilities  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "90 min Peace of Mind"

May 13, 2024

5.0

\[sensitive content hidden\] conducted an amazing onboarding session! I was really happy that he was an experiences property manager that was able to provide tips on using Hostaway effectively.

Pros

I love how easy the product is to use and all the support that's provided.

Cons

To be honest, I haven't found any cons as of yet

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Customer service reviews and platform integration.

Review Source

KT

Karen T.  
manager  
Hospitality  
Used the software for: 1-2 years

### "Great Support"

May 16, 2024

5.0

Pros

When I have an issue they are really quick at responding and helping problem solve the issue. \[sensitive content hidden\] was very helpful and understanding as I talked through my issue. Would for sure recommend Hostaway.

Cons

Some features aren't available in the App yet.

Review Source

DO

Dainy O.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Oustanding customer support"

May 17, 2024

5.0

Pros

Hostaway's support team, with special recognition to \[sensitive content hidden\] , exceeded my expectations. Their exceptional service, deep knowledge of the platform, and genuine willingness to help made a lasting impression. I highly recommend Hostaway,especially because of their top-notch customer support that truly stands out in the industry.

Cons

Price is a bit higher than other competitors.

Review Source

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