# Page 27 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

---

Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 27 - Reviews of Hostaway

## Showing most helpful reviews

Showing 651-675 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Karim A.  
external consultant  
Hospitality  
Used the software for: 1-2 years

### "Customer support"

May 13, 2024

5.0

My experience with Hostaway, is smooth, mainly my interaction with customer support where over time I was assisted by \[sensitive content hidden\] on different occasions

Pros

I mostly like the level of personalization allowed by using Hostaway allowing me to tailor my needs exactly by creating specific formulas suited to my needs and the need of my property owners

Cons

formulas, although highly personnalisable still can benefit from extra features to fully accomodate the needs of my client

Review Source

CP

Cecilia P.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "So far so good"

May 6, 2024

4.0

I'm happy so far. I still feel like there's a lot of going back and forth between the channels. It may be because I'm still learning. Not everything is transferred over to the channels, so I have to go into each one and make sure all information is correct.

Pros

The calendar management. It helps to keep everything in one place.

Cons

The coding for Owner statements. I'm still having a hard time understanding how to get it to do what I need it to. I also don't like that I can't pay out my owners. I'm having to use another software to do that.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

The price made more sense and made it possible.

Review Source

RS

Rohail S.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Customer Service is Incredible!"

May 17, 2024

5.0

Pros

Hostaway is extremely userfriendly and if I come across any roadblocks Customer service is 10/10. I just had this type of experience when it came to accounting questions I had with \[sensitive content hidden\] and he was extremely helpful and understood my needs!

Cons

The only thing I ask for is a feature to add for recurring expenses automatically once I input

Review Source

EC

Everett C.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Awesome Support"

May 1, 2024

5.0

We have been with Hostaway over 6 years and have enjoyed watching them grow into one of the best in the short term rental space. Vacation rentals are competitive, and Hostaway definitely gives you a leg up in this arena.

Pros

Ease of use, support department, and they listen to customers when adding features.

Cons

Generally, it takes 24 hours to recieve support answers.

Review Source

cL

candice L.  
operator  
Hospitality  
Used the software for: Less than 6 months

### "good customer service"

May 17, 2024

4.0

\[sensitive content hidden\] was helpful with navigating to a solution with an OTA connection - he's patient and resourceful.

Pros

the customer service - the team is patient

Cons

there is no guest guidebook functionality

Reason for choosing Hostaway

the price, the service, & UI/UX for guests

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

previous PMS customer service was distant, cold, and didn't demonstrate fundamental customer service

Review Source

YL

Yuna L.  
Reservations Manager  
Hospitality  
Used the software for: 6-12 months

### "Best Customer Support"

April 26, 2024

5.0

Great software overall. Would recommend to the property managers.

Pros

Fast and proactive Customer Support. \[sensitive content hidden\] is the best at handling tickets. When my CS ticket is handled by \[sensitive content hidden\], I know that it will be resolved fast and in the most professional manner.

Cons

I wouldn't say it's a con but I don't quite understand how reviews work on HostAway

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Couldn't get the features rolled that would meet our business needs

Review Source

AH

Ashley H.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "So much support!"

May 15, 2024

5.0

Pros

I love that I have a dedicated onboarding person. We pick up right where we left off each session and she is incredible! The support team is also amazing- I have reached out with questions in between my onboarding sessions and they are so quick to respond and always go above and beyond!

Cons

So far- I don't have any cons. It is challenging to get everything set up- but that is not a Hostaway issue.

Reason for choosing Hostaway

Recommend by other property managers that I work with.

Review Source

TR

Tiaan R.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best PMS available"

May 13, 2024

5.0

Awesome experience and my onboarding specialist Fatih was absolutely great!

Pros

Hostaway is perfect for everything I need in a PMS. The range of possibilities is endless, its easy to use and has decent pricing. The onboarding process was awesome and gave me the confidence to run my business through the system.

Cons

Nothing much. Only thing being a South African with a weak currency, I would have liked to pay a bit less for the system.

Reason for choosing Hostaway

Cheaper than Guesty and much easier to use than Octorate

Review Source

AM

Angel M.  
Exec Assistant  
Hospitality  
Used the software for: 1-2 years

### "Assistance from \[sensitive content hidden\]"

May 13, 2024

5.0

Excellent, always help available, knowledgable and friendly admin

Pros

quick to reply to my questions and issues, clearly explained what needed to be done

Cons

Nothing really, it is a pretty good system overall

Review Source

JD

Jaleh D.  
Vacation rental manager  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway is great but needs work "

May 16, 2024

5.0

Pros

Being able to manage all my properties in one place and the website it created for me

Cons

The VRBO integration had a lot of problems

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Review Source

JM

Jon M.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Great support team"

June 20, 2024

5.0

Pros

You can reach our support team by phone, email, or text. Our recent issue with the online guest registration glitch was swiftly resolved while I was on the phone. Thanks, \[sensitive content hidden\], for handling it for us!

Cons

The monthly subscription cost is higher than others, but the quality and value you receive make it worth every penny!

Review Source

JL

Jeremy L.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Does it all"

May 7, 2024

5.0

On-boarding with \[sensitive content hidden\] was great. Super knowledgeable on the platform and patient while responding to all my questions!

Pros

Hostaway has a ton of built in features to handle new process my company creates

Cons

Cost, its not the most expensive but definitely not the cheapest. Also, the calendar could use some improvement to make it more clear which day the reservation is ending on.

Review Source

VR

Verified Reviewer  
Bookkeeper  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway Experienced"

May 7, 2024

5.0

Overall, it was great, but we would like to have somebody answer our question as soon as possible so we can fully utilize the functionalities for ease of use.

Pros

About the onboarding with a proficient and easy-to-work-with onboarding specialist, \[sensitive content hidden\].

Cons

I can't navigate whether if there is an owner pay-out function or not

Review Source

SS

Steve S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway is a great tool for my Short Term Rental business. "

May 13, 2024

5.0

The training was great. Hostaway exceeded my expectations

Pros

The training was great. Very functional

Cons

The app needs to do more. Can't download pictures on the app for the listing. The fonts don't line up. The app is just not very good

Review Source

AR

Arlyn R.  
Property Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great Onboarding Service"

April 19, 2024

5.0

Overall, our experience has been great. The onboarding process was made easy due to having amazing guidance from \[sensitive content hidden\]. Now that everything has been completely set up for us, it will only get easier and more comfortable to use.

Pros

Noe that we have used Hostaway, we like the messaging center, the ease of integration with the APIs, and guest portal feature. Thank you for having an amazing onboarding process. \[sensitive content hidden\] was very helpful & patient with all of our questions and customization.

Cons

The calendar was a little hard to get use to. Also, setting the seasonal pricing was a bit of a pain because there is not feature to automate that across our units.

Reason for choosing Hostaway

We liked the user-friendly layout, plus the direct API connection to the channels that we needed.

Switched from

[LiveRez](https://www.capterra.com/p/82992/LiveRez/)

We were having lots of integration problems with LiveRez.

Review Source

DP

David P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Room for Improvement"

May 3, 2024

4.0

Onboarding was slower and more cumbersome than I had imagined it would be. Calendar syncing was a bit an issue on several occasions. Customer service has been great! My goal is primarily Medium Term stays via Airbnb and for the direct booking portal to fill in the 7-27 day empty calendar spaces between longer term stays.

Pros

Customer Support is excellent! They generally resolve most issues via email quickly.

Cons

Calendar syncing is still an issue. Also the host portal can be more intuitive with less categories to move through.

Review Source

MC

Mun-Won C.  
Booking Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great On-board Support"

May 11, 2024

5.0

So far ok - I am pretty tech savvy and it is not as intuitive

Pros

On-board technical support - without Mateo, I would still be lost

Cons

Things are not as intuitive as other platforms such as VRBO and Airbnb. There needs to be a simple and comprehensive summary of the exact process of integrating these different channels to include price difference

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Streamline](https://www.capterra.com/p/89552/Streamline/)

Reason for choosing Hostaway

It seemed to be lower cost with more features

Review Source

KE

Kaye E.  
Property Management Team Leader  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway Review"

June 4, 2024

4.0

Pros

Easier mapping of listing from different OTA's through Hostaway

Cons

Automation of the listing when connecting it to different OTA's

Review Source

RK

Robert K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "\[sensitive content hidden\] helped resolve my issue quickly!"

April 29, 2024

5.0

Pros

ease of use and their support and always stays online

Cons

There isn't anything that I can think of that is a CON at the moment.

Review Source

JL

Jeff L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Early Hostaway Review"

May 29, 2024

5.0

Very good for early in the relationship.

Pros

Comprehensive channel linking. Ease of managing the entire array of channels without tedious admin time.

Cons

Interesting table lookup options. I would recommend better visibility here.

Review Source

CM

Craig M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway streamlines channel management"

August 20, 2023

5.0

Once onboarding began, I felt well supported. My onboarding specialist was clear, patient, and explained things thoroughly as well as answered my questions and reviewed things with me when I asked for more clarification. As I explore the platform, I feel confident that Hostaway will help me put my business in front of more clients through other booking platforms and my self booking site.

Pros

Being able to easily port your AirBnB listings to Hostaway and other channels, guest communication, calendar and changes all done within the Hostaway platform.

Cons

I felt there was a disconnect between when I shut down my previous platform (Evolve), and when Hostaway could get me running on their platform. For close to 2 weeks, I was running on AirBnB only and had lost my other booking platforms because Hostaway advised me to get disconnected from Evolve so I would be ready for the onboarding. I also was not aware that I would not be able to set a user name and password with Hostaway, and therefore not have an account with them until the day onboarding began. This made for a bit of a rough start.

Reason for choosing Hostaway

Reviews, initial overview call, complexity and cost.

Switched from

[Evolve](https://www.capterra.com/p/196480/Evolve/)

Low price booking strategy used by Evolve to keep property occupied, but with questionable guest quality. I was doing all of the management and guest communication. After initial listing setup, Evolve was doing very little for 10% of my profits. Some of my guests were frustrated with Evolve's communication/ customer service, and I could not reach AirBnB Superhost status even though I had met all of the requirements for 18 months because Evolve was the host and also hosted lower performing properties in my area. I did not want my hard work to be brought down by other owners who do not take the same pride in their properties, and I wanted more control of my pricing and listing management, including better photos and video.

Review Source

JF

Joanne F.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Once you use Hostaway as a channel manager there is no way you could go back to life without it."

August 21, 2023

5.0

Generally a very good experience. There was a bit of a delay at the beginning after my introductory session to see if I wanted to proceed. I experienced a few weeks delay before they came back to me to get signed up and start the onboarding. Then the training is pretty intensive once you are allocated a trainer. I did 7 days of training in about 10 days. So be prepared to find this quite demanding. But also exciting as you see all the things you will be able to do. I was at the point of 4-5 units and had reached the absolute limit of running the business without a channel manager. At the same time, I was glad that I only had 5 units to transfer the information to Hostaway. Once I have mastered the platform a bit better, it is really going to help me to scale my business where I can take on other people's properties to manage and they will have access to the information I decide to give them on the Owner's Portal.

Pros

Pleasant user-friendly graphics and design of calendar, great way of looking at the financials - eg the analytic tools give you 'at a glance' on revenue, or per OTA, or % occupancy, the link to a payment API (I use Stripe), a means to add 'extras' to invoices eg luxury welcome pack, or bottle of wine.Messaging - you can do it all from the Hostaway platform (although as yet no means to add emojis if you like doing that - they are looking at it though). I believe they are integrating WhatsApp. I've only just completed my initial training (7 hours) so I only have a basic overview so far.I had a very patient trainer who ran through things with me. Just don't expect to be at expert level for a while. It takes the trainers 4 weeks to learn the system and learn how to train us, plus other internal stuff just for them. But probably up to 3 weeks of that time is learning how to operate the platform right? So 15 days at 7 hours a day? I have done 7 hours and I'm 'launched' but far from competent if I'm honest. There is amply help available though using the 'help' button on the platform. I haven't tried it yet.Be realistic, especially if you are not particularly 'techy'. One piece of advice - learn how to share your screen on Google Meetings, providing all the necessary permissions on your device, before your first training session. I wasted 20 mins of my first training session trying to get to share my screen (or 'Present') as it's called on Google Meetings.

Cons

I would like the main calendar (not the mobile one) to highlight the day that is 'today' in some way. A different colour, or a coloured line around the day. This would make it really easy to find when you are scrolling backwards and forwards.A small thing, but I look forward to being able to include emojis in my messaging.Overall, I think it would be useful to have more training sessions scheduled at the beginning of the onboarding. Of course you can ask anything you like, but you don't always know what you need to ask! Perhaps after a couple of weeks you have a scheduled training session so that you can go through the things you are having difficulty with. Of course, you do have the 'Help' button. But by now you are familiar with your trainer who helped at the start, and it would be good to have a principal person to assist rather than going into the pot with any 'Help' operative.

Reason for choosing Hostaway

Guesty just seemed too big and impersonal, and I didn't think I would need all the functionality that they provide. It looked a bit 'grey' and uninspiring. I wanted a dashboard that would make me happy as I'm on it so much, every day. Hostaway had a pleasant design and graphics, and I'd watched quite a few webinars by one of the founders - I liked his approach and attitude. I liked the emphasis on everything working and being reliable. The founders are software designers, not short-term rental managers - but that's fine. They don't need to know how to make a bed to give me the platform I need to manage everything. What Hostaway does is very extensive. Right now, I can't see any gaps in things that I want. They have a lot of API integrations. I think it will be a long time, if ever, before I outgrow what they can offer.

Review Source

FG

Fatima G.  
Admin  
Hospitality  
Used the software for: I used a free trial

### "Hostaway On-boarding"

May 7, 2024

5.0

It was splendid , especially \[sensitive content hidden\] he really gave us time, efforts, endless support and understanding, even do his best to elaborate and assist us for everything what we need. If I can give him 100 stars definitely will do. Will recommend and vouched for him. :))

Pros

I love the system itself, its easy to understand and use.

Cons

As per connecting with Hostaway didn't find any yet.

Reason for choosing Hostaway

Its easy to understand and use. Everything you need was there.

Review Source

RL

Richard L.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway the Rolls Royce of Channel Managers"

May 15, 2024

5.0

Pros

LOVE It so simple so easy and very intuitive

Cons

NOTHING it is all good. Very impressed so far

Switched from

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

It Was Terrible, it was soo complicated to do even the simplest of tasks

Review Source

WO

Wendy O.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great Management System"

May 15, 2024

5.0

So far I have been through the onboarding and impressed with the start.

Pros

Great product introduction and training for a first time user.

Cons

There is nothing currently that i am not liking about Hostaway.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.