# Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostaway the right Vacation Rental solution for you? Explore 1575 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1575) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hostaway Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Supportive and personalized onboarding 91% positive reviews out of 405 Most users comment onboarding provides expert guidance, tailored sessions, and builds confidence for efficient platform setup. Jelle V Business Owner, 11 - 50 employees. "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and experienced, he truly helped broaden my perspective." Messaging and notification limitations 48% negative reviews out of 105 Some users say messaging experiences delays, lacks translation, and struggles with channel syncing and notification reliability. Jennifer D Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements for growth 94% positive reviews out of 121 Most reviewers describe improvements and updates as frequent, responsive to feedback, and essential for business expansion. Josh B Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Challenging account and integration management 66% negative reviews out of 99 Most reviewers describe account management as problematic due to syncing issues, delayed support, and complex integration with booking platforms. Zohar L Owner, 2 - 10 employees. "Sometimes a reservation is not updating to the HostAway Calendar, and i need to completely shut down the app and restart it for it to sync." Comprehensive rental management solution 93% positive reviews out of 82 Most reviewers indicate vacation rental management simplifies operations, centralizes listings, and streamlines scaling across multiple platforms. Christopher Q Airbnb Host, 1 employee. "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." Inconsistent payment processing experience 52% negative reviews out of 52 Some reviewers report payment integration lacks automation, creates manual work, and presents difficulties with Stripe and other processors. Kara K Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Showing most helpful reviews Showing 1-25 of 1575 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bodie M. Owner Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] was extremely helpful " May 8, 2026 5.0 Pros \[sensitive content hidden\] was very patient and helpful. He guided us through as of the different steps in logging in.. Cons nothing Review Source SJCJ Sam Jacques C J. Managing director Real Estate Used the software for: Less than 6 months ### "I recommend Hostaway" May 5, 2026 5.0 Very good, we love the software! has a lot of possibilities to automate things and it works very good. The dynamic pricing tool is something really valueble. The app is also very nice to work with, I recommend it for property managers! Pros has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers! Cons That you need some time to understand everything in the beginning. has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu didn't had enough features to work with, for more efficiency and automations. Review Source DC Demi C. Director Real Estate Used the software for: 2+ years ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" July 13, 2025 1.0 Pros It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. Cons Avoid – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. Review Source ZG Zinni G. General Manager Hospitality Used the software for: Less than 6 months ### "Robust and Reliable PMS for Growing Property Management Agencies" February 12, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source LK Lukas K. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "I was amazing!" May 14, 2026 5.0 Pros \[sensitive content hidden\] was amazing, thank you so much. 's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. \[sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website. Overall a reliable partner for day-to-day operations. Cons Nothing major to complain about so far. The support team always closes the gap quickly when we ask. Thank you Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) is better and has more options to use. Review Source LB Lucy B. Director Hospitality Used the software for: Less than 6 months ### "Onboarding process" May 21, 2026 5.0 Very good so far. The onboarding process was thorough and comprehensive. The software opens up many opportunities for us a business. There are a couple of areas in which more flexibility would be hugely helpful (eg around multiple night discounts and check in time as described above). Pros Excellent onboarding process with a very diligent onboarding specialist who took the time to talk through things carefully and in detail. Cons Some components are a little bit inflexible (e.g i would like to offer discounts on multiple night stays during the week but not at weekends, and we couldn't find a solution for this). Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway They had been reviews from existing customers Review Source KP Keelan P. owner Real Estate Used the software for: Less than 6 months ### "Amazing Coach "\[sensitive content hidden\] "" May 23, 2026 5.0 \[sensitive content hidden\] is awesome. He explains everything in great detail. Im Happy to have him coach me. I look forward to learning more. Pros It offers everything I need to help automate my listing and saves me time and stress. I feel it will help me expand. Cons I had a difficult time getting my on board started. I find it difficult to talk to someone immediately when I have a question. This was before \[sensitive content hidden\] started helping me. I do find the onboarding a week or so out which is to long. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I found it a better fit for me and my business. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) more integrations offered. tailored more to my needs Review Source LY Linda Y. Owner Hospitality Used the software for: Less than 6 months ### "Hostaway experience " May 14, 2026 5.0 The onboarding experience is great. \[sensitive content hidden\] is my assigned specialist and she is very good at explaining everything. Pros Customer support is great. \[sensitive content hidden\] (onboarding person) has been helpful and calling customer support was easy and professional Cons A bit pricey compared to others. So far, I am not seeing value for monthly cost. I’ll try for a few more months and see. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Hoping for more bookings and easier to use. So far, neither have happened Review Source Briana O. Owner Real Estate Used the software for: Less than 6 months ### "Amazing service. I would highly recommend! " May 19, 2026 5.0 10/10. has been simple and straight forward with a crazy amount of features that will improve our property management company immensely. Pros The onboarding was extremely quick and easy! \[sensitive content hidden\] was excellent to work with. He was patient and answered all of our questions. 10/10 recommend. Cons Everything has been wonderful so far. I don’t have any recommendations to improve the onboarding process. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Pricing. Functionality. Easy onboarding. Review Source Milos L. CEO Real Estate Used the software for: Less than 6 months ### "Hostaway and \[sensitive content hidden\] were amazing - i love it" May 18, 2026 5.0 Amazing, it helps me a lot in my daily work and combines a lot of useful tools into one website - just amazing Pros Very friendly, very professional, worth the money, really helpful, answeres all questions quick and individual, i would reccomend \[sensitive content hidden\] to everyone :) Cons Nothing, everything is user friedly and if you i had any questions\[ sensitive content hidden\] was there to help me as soon as possible Review Source Doris S. Operations Manager Hospitality Used the software for: 6-12 months ### "Essential Partner with Unbeatable 24/7 Support" November 5, 2025 5.0 has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, \[sensitive content hidden\] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets apart. Cons still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway has 24/7 customer support that I can call Review Source Michelle B. Manager Real Estate Used the software for: Less than 6 months ### " Smooth and Clear Onboarding With Hostaway " February 6, 2026 5.0 Overall, the experience has been positive. I just started onboarding with my representative, \[sensitive content hidden\]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, \[sensitive content hidden\], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Needed a more robust system to transition away from airbnb Review Source LD Linda D. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Happy in the End" October 29, 2025 5.0 Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate. Once we started integrating we did get more help and were very pleased with our onboarding specialist, \[sensitive content hidden\], who was patient, helpful and responsive. Pros The layout is easy to use, the calendar is easy to use, the YouTube channel with training video and industry topic videos are very helpful, the smart lock integration. Cons The timing of the onboarding was rough, it would have been much easier in our slow season but we were assured that it wouldn't be a problem. Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's contracted price. Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway 's features, easy of use for the smaller company, Hostaway's educational YouTube Channel, many features and third party integrations Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It's being sunset and replaced by Streamline. Streamline is much too expensive and much less user friendly Review Source Jaime C. Owner Real Estate Used the software for: Less than 6 months ### "Absolutely Stress-Free!" October 29, 2025 5.0 From start to finish, \[sensitive content hidden\], my onboarding expert, made the process absolutely stress-free. \[sensitive content hidden\] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. Pros is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by \[sensitive content hidden\], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was \[sensitive content hidden\]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. Cons I have yet to find anything. . Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OR was not user-friendly, nor was their tech support Review Source RC Robin C. Owner Hospitality Used the software for: 1-2 years ### "A long but thorough process" July 3, 2025 5.0 For the last 2 years, I (and my little boutique hotel the Dream Weaver in Puerto Peñasco, Mexico) have been with under the umbrella of a different company while awaiting our documents in Mexico. I like Hostaway's tools and performance. For the last month, I've been working on taking our listings from Pisolino Rentals (the company we've been under for the last 2 years) to create our own account. Hostaway support team has been incredible in helping me do that. Almost as good as the support I have been receiving from Airbnb. I have been disappointed in the Sale part of things where emails sent were not answered. I chose Hostaway because I was led to believe that they are the best - and I can't judge because I haven't tried anyone else - but being a small boutique hotel, it was difficult to be left "hanging" in our operation during the switch over, while everything needed to be set up. Given all the hours I spent preparing for the change over, I assumed it would have been accomplished more rapidly however, the team members helping me in doing this transfer have been simply fantastic. My technological challenge and lack of knowledge about the transfer / integration may have partly contributed to my frustration (and dealing with banks in Mexico!!!). Pros Evaluating my experience with \[sensitive content hidden\[ at support. She made this step of the process seem easy. I was able to follow her instruction, overcome challenges and successfully complete that part of the work. Giving the fact that there was more to be done, she set up a follow up call to complete the rest and make sure that questions that may come up meanwhile be answered at our next meeting. She was diligent, helpful, friendly and thorough. Evaluating \[sensitive content hidden\] of the Onboard process: Lots of help from 2 thorough and knowledgeable people. Very understanding of my situation, they have accelerated the integration process, scheduling meetings as quickly as possible and that is greatly appreciated. Cons Evaluating the whole Integration process: I didn't realize how much work there is to be done and how long it takes. I did MANY hours on my own to get everything ready and it still took a long time. I don't think this is a CON but rather a fact but this took me by surprise. I have found frustrating to have to follow directly myself with support of the partners affiliated with . It would be simpler if the integration of EVERYTHING that needs to be done to be onboard could encompass ALL aspects. The last point is I didn't feel I was given all of the alternatives/choices in setting up ex: it was Stripe automatically with integration but in emails received, there were other alternative to Stripe that may have warranted a look at. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Because I have a basic knowledge of having used it while under the umbrella of another company who used Hostaway. Although the price is higher than what I could have paid with an alternate product, I am pressed for time and didn't feel like starting the learning process all over again. Review Source JR Jennifer R. Owner Hospitality Used the software for: 6-12 months ### "Great customer service for financial questions" February 3, 2026 5.0 \[sensitive content hidden\] at thoughtfully explains what I need to understand to enable me to use the owner statement tools. Pros I like that is mostly user friendly and if I do need help I can reach a customer support person to help me. Cons I least like the disconnect between and the OTAs. When I think something is active and find out it is not. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway I was offered a low onboarding fee and onboarding specialist. I was told that was working on AI integration which was important to me. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I outgrew Hospitable and needed more features. Review Source BH Ben H. Director of Product Hospitality Used the software for: 2+ years ### "Excellent Customer Service" October 10, 2025 5.0 Overall we're very pleased with . My favorite part is the excellent customer service. I had a call today with \[sensitive content hidden\] who quickly identified my issue and stayed with me on the phone until it was resolved, ensuring that the issue was totally resolved before hanging up. Pros Outstanding Customer Support - can always get someone on the phone almost immediately when there's an issue. Cons Some product updates can take a while from the time they're requested before they're available to customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Hostaway Pricing, overall functionality, & third-party integrations Review Source SM SPENCER M. MANAGER Hospitality Used the software for: 6-12 months ### "SCAM COMPANY" October 17, 2025 1.0 Pros DECENT SOFTWARE BUT EVERYONE HAS DECENT SOFTWARE. THIS COMPANY WILL SCAM YOU IN MULTIPLE DIFFERENT WAYS. I USED THIS FOR 6 MONTHS. GO TO ANYONE ELSE Cons SCAM. THEY WILL REFUSE TO CANCEL AND CONTINUE TO CHARGE. THEY WILL CHARGE MORE THAN THE AGREEMENT AND YOU WILL HAVE TO LOOK CAREFULLY THROUGH BANK ACCOUNT BECAUSE THEY COME UP AS WEIRD LOOKING ACCOUNT>. BUT IT IS Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) I MADE A HUGE MISTAKE. THIS COMPANY WILL SCAM YOU WHEN YOU ATTEMPT TO CANECEL>. THEY WILL CHARGE YOUR ACCOUNT USING DIFFERENT NAMES TO CONFUSE THE ACCOUNTANT Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Seamless Setup and Outstanding Onboarding - \[sensitive content hidden\] is the best! " October 27, 2025 5.0 My overall has been excellent! It’s helping me streamline operations and will be a huge part of my future growth. I have had the best onboarding experience with, \[sensitive content hidden\]. She has made the entire setup process smooth, informative, and enjoyable. Her support and knowledge made a big difference in getting started. Highly recommend and their amazing team! Pros I’ve been really impressed with so far! The platform is cost-efficient, user-friendly, and packed with features that make managing my properties so much easier. It’s already proving to be a game changer for my business and will definitely help with future growth. Highly recommend for anyone looking to streamline their short-term rental operations! Cons I have only used for a short amount of time so far. I have yet to find anything I don’t like. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway More features, better reviews; better overall fit for what I needed Review Source AC Amanda C. Owner Real Estate Used the software for: 6-12 months ### "Great service!" February 4, 2026 5.0 Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself Pros Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed Cons Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Seemed like a good choice after doing a walk through Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) No enough detail to meet my needs on the back end Review Source WF William F. Owner Hospitality Used the software for: 1-2 years ### "Worth the investment. " February 25, 2026 5.0 Overall, my experience with has been very positive. It has allowed me to scale my short-term rental business while keeping operations organized and efficient. The automation, channel management, and direct booking capabilities have helped increase revenue and reduce manual work. Once everything is set up properly, it runs smoothly and gives me confidence that my systems are dialed in. For operators managing multiple units, it’s a powerful tool that’s worth the investment. Pros makes my life easier by centralizing Airbnb, Vrbo, and direct bookings all in one place. The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance. The direct booking website integration with Stripe has also helped me increase margins and reduce OTA fees. Overall, it’s streamlined and scalable for multi-unit operators. Shakira the Rep I work with is also wonderful. Cons There is definitely a learning curve at the beginning, especially when setting up automations and customizing workflows. Some reporting features could be more intuitive, and occasional updates can change the layout or settings, which takes time to adjust to. Pricing is also on the higher side for smaller operators, but the functionality generally justifies it. Review Source JW Jennifer W. Onwer Real Estate Used the software for: 1-2 years ### "customer support with N1no was excellent!" February 16, 2026 5.0 Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway The integrations and onboarding support. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Needed more robust and up to date product. Review Source Amy C. Cohost Real Estate Used the software for: 1-2 years ### "Terrific Tech Support Experience" February 12, 2026 5.0 Pros \[sensitive content hidden\], 's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. Review Source JC Julie C. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing Support for Beginners" October 16, 2025 5.0 We had such a great experience working with our agent! He was ere incredibly patient and knowledgeable while helping us set up our listing, walking us through every detail step-by-step and making sure everything was configured correctly. Their professionalism and calm approach made what could have been a stressful process feel smooth and easy. We truly appreciate the time, attention, and care they gave us. Highly recommend, outstanding customer service! Pros ’s platform is incredibly intuitive and well-designed; it makes managing reservations, calendars, and messages across multiple platforms effortless. What really stood out, though, was the level of support we received. Our onboarding agent was patient, knowledgeable, and genuinely invested in helping us set up everything correctly. The combination of powerful tools and personalized assistance made the entire process smooth and stress-free. Cons The setup process can feel a bit overwhelming at first because there are so many features and settings to learn. It takes some time to get comfortable navigating everything. That said, once it’s configured correctly, and with the help of their support team, the system runs smoothly and becomes a powerful tool for managing bookings. Review Source VR Verified Reviewer Marketing Specialist Hospitality Used the software for: Less than 6 months ### "Onboarding tips" October 30, 2025 5.0 The overall experience has been good, but I’d like to share some feedback about the onboarding process. I think it would be much clearer and more effective if the onboarding were done over a couple of full days, with everything covered together under guidance. Right now, having short sessions spread out over time made it harder to follow the flow, some things were unclear, and we weren’t always sure if we were doing everything correctly. A more structured, continuous onboarding would help new team members feel more confident and better prepared, and it would also speed up the overall process, allowing potential issues to surface and be resolved more quickly. But he sessions we did were clear and helpful, just a bit too short. Pros I really enjoyed being part of a dynamic company that’s constantly evolving and focused on innovation. The platform is strong and impactful, and it's a real difference for its users. And it has Finnish roots! Cons Some internal systems and structures are still catching up, which occasionally is making the coordination a bit challenging. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.