# Page 3 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hostaway the right Vacation Rental solution for you? Explore 1537 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1537) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Page 3 - Reviews of Hostaway ## Showing most helpful reviews Showing 51-75 of 1537 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Ben H. Director of Product Hospitality Used the software for: 2+ years ### "Excellent Customer Service" October 10, 2025 5.0 Overall we're very pleased with . My favorite part is the excellent customer service. I had a call today with \[sensitive content hidden\] who quickly identified my issue and stayed with me on the phone until it was resolved, ensuring that the issue was totally resolved before hanging up. Pros Outstanding Customer Support - can always get someone on the phone almost immediately when there's an issue. Cons Some product updates can take a while from the time they're requested before they're available to customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Hostaway Pricing, overall functionality, & third-party integrations Review Source SM SPENCER M. MANAGER Hospitality Used the software for: 6-12 months ### "SCAM COMPANY" October 17, 2025 1.0 Pros DECENT SOFTWARE BUT EVERYONE HAS DECENT SOFTWARE. THIS COMPANY WILL SCAM YOU IN MULTIPLE DIFFERENT WAYS. I USED THIS FOR 6 MONTHS. GO TO ANYONE ELSE Cons SCAM. THEY WILL REFUSE TO CANCEL AND CONTINUE TO CHARGE. THEY WILL CHARGE MORE THAN THE AGREEMENT AND YOU WILL HAVE TO LOOK CAREFULLY THROUGH BANK ACCOUNT BECAUSE THEY COME UP AS WEIRD LOOKING ACCOUNT>. BUT IT IS Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) I MADE A HUGE MISTAKE. THIS COMPANY WILL SCAM YOU WHEN YOU ATTEMPT TO CANECEL>. THEY WILL CHARGE YOUR ACCOUNT USING DIFFERENT NAMES TO CONFUSE THE ACCOUNTANT Review Source RA Rémi A. Gérant Real Estate Used the software for: Less than 6 months ### "Un onboarding exemplaire et de qualité" October 16, 2025 5.0 J'ai eu une excellente expérience, un accompagnement vraiment agréable et top. J'ai apprécié \[caché sensible contenu\] pour toutes ses explications Pros J'ai apprécié l'écoute que j'ai reçu, toute les fonctionnalités qui sont proposé. On m'a répondu à toutes les questions avec un retour constructif Cons La partie de la génération des codes automatisé payante à 8€ par mois par code suivant le fournisseur Switched from [Hotel Superhero](https://www.capterra.com/p/215214/Hotel-Superhero/) L'ancien avais beaucoup trop de dysfonctionnement et d'erreur, un grand manque de fonctionnalité , aucune avancé et aucun changement. Nous étions toujours en attente de la fameuse V2 Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Good so far!" May 8, 2026 4.0 We are just starting but I'm hoping it's going to make my life easier once everything gets properly set up and synced. Pros I like that has the ability to connect with multiple booking platforms in one place which can streamline our operations and increase revenues. The onboarding support from our rep \[sensitive content hidden\] was great. Cons There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway It seemed to have the most relevant functions for the best price. Review Source JC Julie C. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing Support for Beginners" October 16, 2025 5.0 We had such a great experience working with our agent! He was ere incredibly patient and knowledgeable while helping us set up our listing, walking us through every detail step-by-step and making sure everything was configured correctly. Their professionalism and calm approach made what could have been a stressful process feel smooth and easy. We truly appreciate the time, attention, and care they gave us. Highly recommend, outstanding customer service! Pros ’s platform is incredibly intuitive and well-designed; it makes managing reservations, calendars, and messages across multiple platforms effortless. What really stood out, though, was the level of support we received. Our onboarding agent was patient, knowledgeable, and genuinely invested in helping us set up everything correctly. The combination of powerful tools and personalized assistance made the entire process smooth and stress-free. Cons The setup process can feel a bit overwhelming at first because there are so many features and settings to learn. It takes some time to get comfortable navigating everything. That said, once it’s configured correctly, and with the help of their support team, the system runs smoothly and becomes a powerful tool for managing bookings. Review Source JE Julie E. Property Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Amazing...." February 19, 2026 3.0 Average. I don't know that I would recommend to others yet. I took a chance after reviewing other software and have been questioning that decision. As we move forward I hope more smooths out, but we will see. Pros \[sensitive content hidden\] was amazing!! Loved her knowledge and service! She helped resolve a must problem and did it in a timely manner. Cons Onboarding process is way more complex than it was made to appear when talking to the sales team. We were prepared, but the directions and process are not always clear. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing Hostaway Integrations were important to me and it seemed there were many. Switched from [Ignite](https://www.capterra.com/p/10012103/Ignite/) They were sunsetting their software system Review Source KJ Kate J. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great support team" February 10, 2026 5.0 I like this platform as it has excellent support. Fast an effective advice and solution to any problem. Pros Fast reply, effective step-by step navigation. \[sensitive content hidden\] suggested some fixes and they really worked. I had a problem for several day that no one could help me with and he did it in few hours. Cons I don't have any negative experience with . It always does what I pay it for and has great support and continuous advancement. Review Source RR Rad R. owner Hospitality Used the software for: 6-12 months ### "Customer Support sessions" February 4, 2026 5.0 Pros Yen was really knowledgeable of all the technical aspects needed to trouble shoot any issues I had with my account. Cons In General the long wait times when calling to get a rep on the phone. Most of the time I wait about an hour or more. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Just had the best features, and customer service as well less issues. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty was super unreliable, lots of bugs horrible customer service, and didn't have a lot of features, especially to . Review Source VR Verified Reviewer Marketing Specialist Hospitality Used the software for: Less than 6 months ### "Onboarding tips" October 30, 2025 5.0 The overall experience has been good, but I’d like to share some feedback about the onboarding process. I think it would be much clearer and more effective if the onboarding were done over a couple of full days, with everything covered together under guidance. Right now, having short sessions spread out over time made it harder to follow the flow, some things were unclear, and we weren’t always sure if we were doing everything correctly. A more structured, continuous onboarding would help new team members feel more confident and better prepared, and it would also speed up the overall process, allowing potential issues to surface and be resolved more quickly. But he sessions we did were clear and helpful, just a bit too short. Pros I really enjoyed being part of a dynamic company that’s constantly evolving and focused on innovation. The platform is strong and impactful, and it's a real difference for its users. And it has Finnish roots! Cons Some internal systems and structures are still catching up, which occasionally is making the coordination a bit challenging. Review Source BH Blanka H. Tourist manager Building Materials Used the software for: 2+ years ### "Thank you for all" February 23, 2026 5.0 all good I hope that we can use much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Pros Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links Cons nothing I hope that we can use much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Review Source Trevor W. Owner Real Estate Used the software for: Less than 6 months ### "Great experience from start to finish" October 27, 2025 5.0 Overall the experience has been a 10/10. I would highly recommend to other property owners. Pros The onboarding experience was a amazing. From start to finish it was very thorough and I appreciated the attention to detail. Cons The platform UI is a bit dated and the mobile app has somewhat limited functionality. This would be my only "complaint" and it is minor. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Name recognition and support. Guesty was almost impossible to get ahold of. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Hostify offered limited support and didn't have the integrations I needed. Review Source AC Amanda C. Owner Real Estate Used the software for: 6-12 months ### "Great service!" February 4, 2026 5.0 Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself Pros Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed Cons Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Seemed like a good choice after doing a walk through Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) No enough detail to meet my needs on the back end Review Source JG Jaime G. CEO Hospitality Used the software for: 1-2 years ### "Great Customer Support" October 29, 2025 5.0 Great! Quick and easy, my issue was solved. We were experiencing a recaptcha issue for whatever reason, and \[sensitive content hidden\] took me through the steps to troubleshoot. We got the issue resolved in about 10 minutes and the hold time to jump on the call was only a minute or two. Thanks ! Pros \[sensitive content hidden\] was helpful and solved my recaptcha issues on the website. Thank you \[sensitive content hidden\]! and thank you for supplying great technical support so quickly, as always. Cons There was nothing that I disliked about pertaining to my customer service phone call. Thank you \[sensitive content hidden\]. Review Source KC Kit C. owner Real Estate Used the software for: 1-2 years ### "hostaway experience" October 20, 2025 5.0 very helpful customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Pros customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Cons just that the number wasn't working Sunday-this morning but once I got threw Jay was great just that the number wasn't working Sunday-this morning but once I got threw Jay was great Review Source Simona P. Property Manager Hospitality Used the software for: I used a free trial ### "Onboarding eccellente con Deborah" February 16, 2026 5.0 L'esperienza di onboarding con è stata eccellente grazie a Deborah. È una professionista molto preparata: spiega ogni funzionalità in maniera chiara ed esaustiva, restando sempre aperta a qualsiasi domanda o dubbio. Ha la capacità di farti sentire subito a tuo agio con la piattaforma. Inoltre, trovo utilissimo poter rivedere la registrazione dell'intera call: è un dettaglio che rende l'apprendimento ancora più produttivo ed efficace. Pros Ottima interfaccia e un onboarding che fa davvero la differenza nell'apprendimento. La piattaforma è completa e le integrazioni con software di terze parti sono un grandissimo valore aggiunto per la gestione dell'attività. Cons All'inizio può sembrare un po' complesso perché le funzioni sono davvero tante, quindi serve un attimo di tempo per prenderci la mano e abituarsi. Review Source JA Jesse A. Owner Hospitality Used the software for: Less than 6 months ### "Excellence in Customer Care!" February 8, 2026 5.0 My experience has been excellent! \[sensitive content hidden\] was very knowledgeable and extremely helpful during the on-boarding process! Thanks \[sensitive content hidden\]! Pros I appreciate the structured, detailed and friendly onboarding process. This has been a great experience as we are changing PMS platforms. Cons I understand that not all PMS are perfect, having every single feature, Host Away meets my business needs. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostaway Customer service, the ease of use of the dasboard and overall value. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty's customer service could be better and their pricing structure needs to improve. Review Source LF Lorenzo F. Property Manager CEO Real Estate Used the software for: Less than 6 months ### "Avoid Hostaway — Unprofessional and Pushy Sales Tactics" September 23, 2025 1.0 At first, seemed promising. The sales rep, \[sensitive content hidden\] , was very responsive and friendly during the sales process. We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company that offered a more tailored solution without the extra costs, \[sensitive content hidden\] responded by speaking negatively about that company. Ironically, when I asked the other provider about Hostaway, they only had respectful things to say. That contrast spoke volumes. After requesting to cancel, I received a string of increasingly pushy emails from \[sensitive content hidden\] , repeatedly trying to convince us to stay with additional discounts. Despite declining multiple times, the pressure continued. The worst part was when \[sensitive content hidden\] crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up. This behavior was unprofessional, manipulative, and completely unacceptable. Overall, this experience showed me how poorly run Hostaway is behind the friendly sales pitch. I would strongly advise others to avoid this company. Pros Helpful, friendly sales team at first with quick responses. Cons Pushy, unprofessional, even messaged my family after I declined. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostaway Affordable, no contracts, no pushy sales rep Review Source LD Luis D. Manager Hospitality Used the software for: Less than 6 months ### "A Game-Changer for Property Management" October 14, 2025 5.0 5 stars. We rely on to manage our portfolio of properties, and it has streamlined our operations significantly. The features are incredibly powerful; the unified inbox and centralized calendar alone have dramatically cut down on our administrative time. The automation tools are also top-notch and have reduced the risk of errors across our listings. Pros \[sensitive content hidden\] did a great job explaining everything to me. As a property manager, has been an absolute necessity for scaling and efficiency. The platform is robust, but what really sets them apart is the customer support. Anytime I've had a question or needed a hand, their team has been incredibly responsive, knowledgeable, and genuinely helpful. Beyond the technology, the customer support team deserves special recognition. They are consistently attentive, quick to respond, and clearly experts in the short-term rental space. Knowing I have reliable support makes navigating complex issues painless. Cons "Learning Curve: The platform is very powerful, but it has a somewhat steep initial learning curve. The initial setup takes time, but it is worth it for the automation you achieve afterward." Review Source AC Amanda C. owner Real Estate Used the software for: 6-12 months ### "Great customer service once someone answers" February 16, 2026 5.0 Overall customer service is very acknowledgeable and helpful. It really is just the wait time of getting someone Pros Nico was super helpful and answered all my questions with ease. He knew exactly what I was trying to do Cons The wait time to get someone on the phone for help. I called twice and waited over 45 minutes so I hung up. I had to get this done but luckily someone answered after 15 minute wait today Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) not detailed enough on the backend for growing business Review Source Karen S. director Real Estate Used the software for: Less than 6 months ### "I really recomend hostaway as a channel manager" November 1, 2025 5.0 \[sensitive content hidden\] was very knowledgeable and helpful. She made my transition into the platform smooth and easy. The platform really has everything — from accounting and property management to website creation. It’s very simple and easy to use. \[sensitive content hidden\] definitely knows a lot about the company and was able to answer all my questions clearly. I’m sorry that I submitted this review a bit late, but if it can still be counted in her favour, I would really appreciate it — she truly deserves the recognition. Pros I really enjoyed the one-on-one call for setting up my account. The support was personal, clear, and helpful — it made the onboarding process smooth and easy to understand. Cons There’s nothing in particular that I dislike, but if I had to mention something, it would be that the app offers fewer features and less functionality compared to the website. Review Source JH Joao H. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "Atendimento muito bom" October 30, 2025 5.0 Tenho gostado muito das funcionalidades. e principalmente da estabilidade do sistema o que me garante segurança e tranquilidade Pros Estabilidade do produto durante todo o período de utilização. As funcionalidades também ajudam bastante Cons A demora no atendimento presencial, quando necessário. O primeiro atendimento, através do e-mail, foi rápido, mas não solucionou o problema e tive que solicitar atendimento on-line. O Josue, quem me atendeu, foi muito eficaz. Review Source SH Shannon H. Owner Real Estate Used the software for: 6-12 months ### "Y3n is the Best Customer Service Rep! " February 18, 2026 5.0 It's amazing, I am very happy that I chose this PMS. My business is growing quickly, and is a big part of it. Pros Customer Service and 24/7 phone support. Y3n is my favorite customer service rep. He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes. He went above and beyond and is very patient. He's the BEST, he deserves a raise! Thank you Y3n? Cons It was a learning curve to get everything set up, but that's normal when using a new system! I had plenty of support along the way. Thank you! Review Source SJCJ Sam Jacques C J. Managing director Real Estate Used the software for: Less than 6 months ### "I recommend Hostaway" May 5, 2026 5.0 Very good, we love the software! has a lot of possibilities to automate things and it works very good. The dynamic pricing tool is something really valueble. The app is also very nice to work with, I recommend it for property managers! Pros has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers! Cons That you need some time to understand everything in the beginning. has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu didn't had enough features to work with, for more efficiency and automations. Review Source KM Kelly M. Director Hospitality Used the software for: Less than 6 months ### "Highly Recommend \[sensitive content hidden\] as your onboarding Specialist!" October 16, 2025 5.0 I would highly recommend for its support and impeccable customer service. \[sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient overall. Thank you again! Pros \[sensitive content hidden\] was my onboarding specialist for and has been a massive help in guiding me through the set-up. He is extremely knowledgeable and informative and goes beyond to helping his clients. His support has been a huge asset to getting my business off the ground and would highly recommend. Thank you! Cons The system is more complex than I imanaged but with the support and understanding from \[sensitive content hidden\] helped me overcome this quickly and understand how to use it more efficiently and save me time. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Wanted a better quality software system to work from that helped manage the cleaners and payments and would help set up the website as well. Review Source DS David S. Company director Real Estate Used the software for: 6-12 months ### "Good experience " October 14, 2025 5.0 Pros Booking management is flow and the platform is pretty easy to use. The support is efficient in most cases Cons Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the app. It's pretty annoying because I have to access my computer, and it's not always possible (or to erase the app from the phone and re install It afterwards) The connection with VRBO is far from being friendly to use Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Hostaway Good reviews Reasonable rates No engagement Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.