--- title: "Page 3 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Hostaway the right Vacation Rental solution for you? Explore 1626 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Hostaway 4.8 (1641) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 3 - Reviews of Hostaway ## Showing most helpful reviews Showing 51-75 of 1641 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dueños Used the software for: Less than 1 year ### "Cuidado con hostaway " May 20, 2026 1.0 Pros Ya escribí y pedí varias veces que ya no quiero su servicio porque me ha traído muchos problemas en mis reservas y no me contestan pero me siguen cobrando. Cuidado, toman tu dinero y es imposible cancelar el servicio Alternatives considered [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/) Reasons for choosing Hostaway Por no investigar bien. Pero como me arrepiento Review Source CEO Used the software for: Less than 1 year ### "Very Glad we Chose Hostaway" August 24, 2026 5.0 I just completed my onboarding with \[sensitive content hidden\] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. \[sensitive content hidden\] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. Review Source Owner Used the software for: Less than 1 year ### "Strong Platform for Scaling Property Management" March 18, 2026 5.0 Pros We’ve had a very positive experience using Hostaway to manage our growing short-term rental portfolio. As a property management company overseeing multiple listings, we needed a system that could handle channel distribution, automation, reporting, and operational scalability — and Hostaway delivers on those fronts. The channel manager is reliable and integrates well with Airbnb, Vrbo, and direct booking channels. Calendar syncing has been consistent, which is critical when managing multiple properties. Automation tools (guest messaging, review requests, task scheduling) have helped us streamline operations and reduce manual workload. We especially appreciate the flexibility of the reporting features. Owner statements, revenue tracking, and payout visibility make it easier to maintain transparency with property owners. The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows. Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts. Overall, Hostaway has been a strong operational backbone for scaling our short-term rental business. We would recommend it to property managers looking for a robust, growth-oriented PMS solution. Cons One area that could be improved is the reporting and accounting depth. While the core reports work well, customizing owner statements and financial breakdowns can require extra manual work or third-party tools. Some features also have a learning curve, especially when setting up automations and integrations. Improvements in UI simplicity and more built-in accounting flexibility would make the platform even stronger. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Lack of features with owner portal and direct booking engine Review Source Property Manager Used the software for: Less than 1 year ### "Going Great, So far!" June 5, 2026 5.0 Pros What I liked most about Hostaway was the ease of use and how intuitive the platform is overall. The calendar sync has worked well across our booking channels, helping keep availability updated in one place. I also like the website booking widget, which makes it easy to accept direct bookings and display availability on our website. Overall, it has simplified managing multiple homes from a single platform. \[sensitive content hidden\] our onboarding specialist, was especially helpful throughout the process. She was patient, knowledgeable, and adapted her training style to fit how I learn. She allowed me to take the lead while she screen shared and guided me through the software, which made it much easier to understand the platform and feel confident using it. Cons One downside was the initial onboarding and setup process. During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable. This created some confusion and booking inquiries for dates that should have been blocked. Once the issue was identified and corrected, the system worked as expected. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reasons for choosing Hostaway I chose Hostaway over other options because it felt the most natural and user-friendly. The platform was easy to navigate from the start, and the features I needed were straightforward and intuitive. Compared to other systems I evaluated, Hostaway felt less complicated and offered the right balance of functionality and ease of use for managing our homes. Review Source General Manager Used the software for: Less than 1 year ### "Robust and Reliable PMS for Growing Property Management Agencies" February 23, 2026 5.0 My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. Review Source owner Used the software for: Less than 1 year ### "positive review " August 31, 2026 5.0 Overall, we have had a very positive experience with Hostaway so far. The platform offers many useful tools for managing our properties and bookings, and we are excited to continue exploring everything it has to offer. The onboarding and support experience has been especially positive thanks to \[sensitive content hidden\] , who made a huge difference for us. She was friendly, patient, knowledgeable, and genuinely helpful throughout all our calls. We really appreciate the time and support she gave us! Pros Hostaway has been a great solution for managing our bookings and properties in one place. We really like how it helps us organize reservations, booking channels, and guest communication, making everything much easier to manage. The platform has a lot of useful features and gives us a better overview of our daily operations. A special mention to \[sensitive content hidden\] , our Hostaway guide, who was absolutely amazing throughout the process! She was incredibly helpful, patient, and always took the time to guide us through everything and answer all our questions. Her support made the onboarding experience much smoother and more enjoyable. Cons As with any new system, there can be a bit of a learning curve at the beginning because there are so many features and settings to explore. Some things also take a little time to fully understand and set up exactly the way we want. However, whenever we needed help, we received great support, especially from \[sensitive content hidden\] , who was always there to guide us. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) i wasn't able to understand the software Review Source Admin Used the software for: 3-5 years ### "Website pro" May 11, 2026 5.0 Happy customer...I have used several systems and Hostaway is simple to use allowing me to focus on more important things Pros \[sensitive content hidden\] Helped me get my site fixed when converting over from standard to pro site. Im very happy with the customer support I have recieved. Cons That I did not call sooner. I procrastinated to not deal with customer service but Nino made things easy and stress free Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) Sold my company and downsized to only 2 homes Review Source Gestor Used the software for: Less than 1 year ### "Excelente atencion" September 2, 2026 5.0 Estoy contenta. En líneas generales todo funciona bien. La atención siempre es excelente. Ha sido relativamente fácil hacer la migración y todas las funcionalidades son muy útiles. Llevo 2 meses y después de haber probado otros PMS, sin duda este es el mejor de los que probé Pros La reunión de hoy con \[contenido sensible oculto\], se nota que entiende Hostaway, que rápido sabe de lo que le hablamos. Es eficaz y eficiente Cons No me gusta que la app y la web funcionen tan diferente. Debería estar la App preparada igual que la web (traductor, ver el ses hospedajes relleno) Switched from [Rental Ninja](https://www.capterra.com/p/10009121/Rental-Ninja/) Rental Ninja tiene muchas funcionalidades, la app funciona fenomenal. Pero algunas funciones aún están en fase beta y los trabajadores no suelen saber como solucionar los problemas que van surgiendo. La migración fue horrible, terrible, un infierno Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reasons for choosing Hostaway Por el entendimiento que tenían los trabajadores sobre el producto. Saben lo que funciona, como funciona, entienden la web, entienden al consumidor Review Source Vacation Rental Host Used the software for: Less than 1 year ### "Learning Curve Made Easy & \[sensitive content hidden\] " August 10, 2026 5.0 I would say, thanks to \[sensitive content hidden\] , I do have confidence in my future experience with Hostaway platform. Knowing how to or who to contact when I need help urgently or not so urgent support means a lot. I'm pretty computer savvy, but this system is not an easy feat. I like the fact that I have support for it all at my fingertips 24/7 Pros \[sensitive content hidden\] made navigating the platform look sooo easy. I was stressed, but her support through it all was exceptional. Cons If it's just onboarding... in the beginning I wasn't thrilled about how much time I was informed I would be going through onboarding, but now that it's ended, I wish I had 2 more sessions. I fear I won't get the value for my money, because so much info was covered in such a short amount of time. I think for sure I'll forget and have already forgotten a lot. Outside of onboarding, I'm not too fond of the app and it's capabilities. I think some features, like being able to publish a unit on the app should be incorporated. This is an issue that people on the go a lot, like myself, will run into from time to time. Review Source Juan A. Gerente Used the software for: Less than 1 year ### "Excelente plataforma y formación excepcional para una gestión eficiente de alojamientos" June 1, 2026 5.0 Mi experiencia general con Hostaway ha sido muy buena. Es una plataforma estable, práctica y muy útil para la gestión de alojamientos turísticos. Me ha ayudado a organizar mejor las operaciones diarias, automatizar tareas y mejorar la eficiencia en el trabajo. Además, el sistema es fácil de aprender y el soporte siempre ha respondido de manera profesional y rápida. Gran parte de esta experiencia positiva también se debe a la excelente formación recibida, que ha marcado una gran diferencia desde el inicio. Pros Lo que más me ha gustado de Hostaway es la sencillez de uso y lo intuitiva que resulta la plataforma desde el primer momento. Facilita muchísimo la gestión diaria de los alojamientos, ahorra tiempo y permite tener todo organizado en un solo lugar. Además, la automatización y la integración con diferentes canales hacen que el trabajo sea mucho más cómodo y profesional. También quiero destacar la magnífica labor de la persona que me ha instruido en el uso de la plataforma, ya que gracias a su profesionalidad, paciencia y capacidad para explicar cada detalle, el proceso de aprendizaje ha sido rápido, claro y muy agradable. Cons Aunque mi experiencia ha sido muy positiva en general, me gustaría que fuese un poco más sencillo generar ciertos listados de reservas en formato Excel. Aun así, la plataforma ofrece muchas herramientas útiles y continuamente incorpora mejoras que ayudan a optimizar la gestión y el seguimiento de las reservas. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) No me cubrían todas las necesidades como el tema del hospedaje Review Source Owner Used the software for: 3-5 years ### "Hostaway Booking and Support takes the cake" February 25, 2026 5.0 Amazing. I sincerely like the booking management and the support provided by your team. \[sensitive content hidden\] was the tech I spoke to today and he was incredibly fast and knowledgeable. Pros I love working with Hostaway and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with \[sensitive content hidden\] who successfully walked me though about 5 different things on the site which will allow me to generate more income! Cons I really like everything about Hostaway. We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hostaway I liked the display/user interface for owners and managers as well as the ease of use Review Source Guest Relation Specialist Used the software for: 1-3 years ### "Best Customer Support from Nino" March 6, 2026 5.0 Overall, my experience with Hostaway has been very positive. The only challenge I’ve encountered has been with the integration process. Pros Value for money Customer support are always accommodating and knowledgeable. Booking management was good! Cons It would be very helpful if features such as the host cancellation policy could be displayed directly on the home screen, so there is no need to open the reservation details to access that information. Additionally, the integration process with third-party OTAs was quite challenging. It would be greatly beneficial if the system could provide a clear, step-by-step guide to assist users through the integration process. A smart, on-screen guide—such as prompts indicating which buttons to click and where to enter specific codes, similar to a simulated walkthrough—would make the experience much more user-friendly. This would ultimately help users gain better access and increase their opportunities for securing more reservations. Review Source Manager Used the software for: Less than 1 year ### " Smooth and Clear Onboarding With Hostaway " February 21, 2026 5.0 Overall, the experience has been positive. I just started onboarding with my representative, \[sensitive content hidden\]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, \[sensitive content hidden\], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Needed a more robust system to transition away from airbnb Review Source Short term Rental Owner Used the software for: Less than 1 year ### "Excellent, attentive, hands on, great on boarding setup and more!" February 18, 2026 5.0 My experience with Hostaway was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way. Pros Hostaway was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more. Cons I don't have any cons. \[sensitive content hidden\] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner. Review Source Partner Success Manager - Account Manager Used the software for: 1-3 years ### "Outstanding Platform Backed by Exceptional Support" August 14, 2026 5.0 Overall, our experience with Hostaway has been very positive. The platform is powerful and works well for managing our growing portfolio, but the support is what really stands out. C@rlito has been an incredible resource for our team—he knows his stuff, takes ownership of issues, and never makes us feel like we're just being passed from one person to another. He is truly an asset to Hostaway and deserves a lot of recognition for the support he provides. Pros The support, especially C@rlito. He has been helping us with ongoing and sometimes very complex issues for months, and he is always patient, knowledgeable, responsive, and determined to find a solution. He genuinely goes above and beyond and makes a huge difference in our experience with Hostaway. Cons Some technical issues can take time to resolve, especially when multiple integrations are involved. However, having someone like C@rlito who stays engaged and follows through makes the process much easier. Review Source STR Property Manager, Guest Concierge Used the software for: Less than 1 year ### "Incredible Support and Knowledge base learning" November 26, 2025 5.0 Pros orking with \[sensitive content hidden\] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Integration and ease of use .. Review Source Manager Used the software for: Less than 1 year ### "Hostaway provides excellent 1:1 onboarding support" August 21, 2026 5.0 \[sensitive content hidden\] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hostaway A colleague was already using it and recommended to me Review Source Operations Manager Used the software for: Less than 1 year ### "Essential Partner with Unbeatable 24/7 Support" November 25, 2025 5.0 Hostaway has been an absolutely incredible partner for our business. While the initial learning curve was bumpy—which is expected when migrating to or starting with any sophisticated property management system (PMS)—the commitment of their team made all the difference. We are extremely happy with the platform's capabilities and, most importantly, with the human support behind it. Value for Money: The platform’s ability to centralize booking management, sync calendars, and automate payments has proven to be an essential investment. It quickly pays for itself in efficiency and reduced manual workload. Ease of Use & Booking Management: Once our team moved past the initial setup phase, managing reservations, updating rates, and communicating with guests became seamless. The calendar synchronization is reliable and handles our inventory flawlessly across all channels. Payment and Reservation Management: The system offers powerful financial tools. While configuring complex owner statements can be challenging, the dedicated support makes navigating these essential financial tasks manageable. In conclusion, despite the initial learning curve and a few system quirks, the quality of the support team—especially the 24/7 availability and the expert financial guidance—makes Hostaway an indispensable five-star tool for our vacation rental operations. Pros The single most valuable asset is their 24-Hour Phone Support. This feature has been absolutely invaluable to us. As we were first starting out, I called many times, often at all hours of the night, trying to figure out urgent configuration issues or unexpected problems. Knowing there is always an expert available is the ultimate safety net. Furthermore, I must specifically highlight the financial expertise. Whenever I have complex financial questions regarding owner statements or payout formulas, \[sensitive content hidden\] has been incredible in every way. She is so helpful and has made navigating such complicated financial configurations easy and understandable. This level of dedicated, expert support is truly what sets Hostaway apart. Cons Hostaway still needs to work on improving the photo upload system. At the moment, it can be cumbersome when handling large batches of images. We would greatly benefit from improvements to its drag-and-drop functionality for reordering and organizing photos efficiently across listings. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hostaway Hostaway has 24/7 customer support that I can call Review Source Owner Used the software for: Less than 1 year ### "Excellent Platform with Outstanding Customer Support" August 24, 2026 5.0 My overall experience with Hostaway has been very positive. It has become an important part of managing my properties and simplifying many of the operational tasks involved in running a short-term rental business. I would also like to give special recognition to \[sensitive content hidden\] , who has been exceptionally helpful throughout my experience. She has consistently assisted me from start to finish, patiently addressing my questions, helping troubleshoot issues, and making sure everything was properly resolved. Her professionalism, responsiveness, and willingness to go the extra mile have made a significant difference. Having someone like \[sensitive content hidden\] who genuinely takes ownership of the issue and follows through provides a great deal of confidence as a customer. Overall, I’m very satisfied with Hostaway and especially appreciate the quality of support provided by \[sensitive content hidden\] and the team. Pros Hostaway provides a comprehensive and user-friendly platform that makes managing short-term rental properties much more efficient. I particularly appreciate the wide range of features, automation tools, and integrations that help streamline day-to-day operations. The platform continues to improve, and the support team has been very responsive whenever assistance is needed. Cons There can occasionally be delays in the transmission of emails and messages between the OTAs and Hostaway, which may result in slower communication and delayed responses. Review Source Property Manager Used the software for: Less than 1 year ### "Smooth Onboarding with Outstanding Support" November 4, 2025 5.0 My onboarding experience with Hostaway was thorough and well-supported, thanks in large part to \[sensitive content hidden\]. He was patient, knowledgeable, and incredibly responsive, walking me through each step of the setup process with clarity and care. From syncing channels to configuring fees and customizing the booking engine, \[sensitive content hidden\] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like \[sensitive content hidden\] made it feel manageable and even empowering. I felt heard, supported, and set up for success. Pros Hostaway’s onboarding process is streamlined, supportive, and designed to get you up and running quickly, especially if you're syncing with platforms like Airbnb, Vrbo, or Booking.com. Cons The initial setup was more time-consuming than expected, there’s a lot to configure between listings, fees, automation, and channel syncs. Once it’s all dialed in, it runs smoothly, but onboarding definitely requires patience and attention to detail Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) We updated our channel pricing in Hostaway to tailor rates by platform. It’s helped us stay competitive, account for commission differences, and fine-tune our revenue strategy across Airbnb, Vrbo, and direct bookings. Review Source property manager Used the software for: Less than 1 year ### "financial reporting needs help" August 31, 2026 3.0 Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. Review Source Revenue management Used the software for: 3-5 years ### "Hostaway" October 29, 2025 5.0 Es un placer trabajar con personas tan dedicadas en sus implementaciones \[contenido sensible oculto\] tiene muy buena direccion no eseño todo los modulos reservas paginas web automatizaciones y confuguraciones , muy buena actitud y resolucion de dudas Pros facilidad de conexión y con la ayuda de \[contenido sensible oculto\] pudimos hacer muy rapido las cosas para que todo lo que se tiene que configurar saliera bien Cons Necesita mas formas de configurar pagina web ya que algunos modulos no se pueden duplicar o modificar mas aya de lo que esta , es muy buena la pagina solo faltaria personalizarla mas al cliente y tener mejoras asi como ya lo estan haciendo con el sistema Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) no es muy practico para la configuracion y tiene muchas paginas abiertas para realizar una sola accion Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reasons for choosing Hostaway iniciamos con avantio, trabajamos muy poco tiempo y nos dimos cuenta que no es la mejor opcion aunque sus paginas web son muy buenas el uso diario de la plataformas no es mbueno , sin embargo hostaway es muy bueno en su usos diario conexion y atencion solo le falta mejorar la pagina web para poderla configurar al gusto del cliente si hacen este cambio seria una herramienta mas que completa Review Source Owner Used the software for: 3-5 years ### "\[sensitive content hidden\] was VERY HELPFUL" August 27, 2026 5.0 The support persons for the most part of very helpful, friendly, polite, and KNOWLEDGEABLE. 24 hour support is so important! \[sensitive content hidden\] is one of these support persons! Pros I like that Hostaway hires people who are smart and can help me figure out problems and that it has 24 hour support. \[sensitive content hidden\] is one of those people. She was extremely helpful and pleasant to deal with. Cons Just the hold times...sometimes it is quite long...but not lately. Is there a place to give suggestions? There are things that should be possible to change and would help a lot. Where would I make those suggestions? Review Source Owner Used the software for: Less than 1 year ### "Happy in the End" November 6, 2025 5.0 Overall the sales pitch was misleading and oversimplified the process, several months were wasted and we suffered a three month loss of cost before we could even integrate. Once we started integrating we did get more help and were very pleased with our onboarding specialist, \[sensitive content hidden\], who was patient, helpful and responsive. Pros The layout is easy to use, the calendar is easy to use, the YouTube channel with training video and industry topic videos are very helpful, the smart lock integration. Cons The timing of the onboarding was rough, it would have been much easier in our slow season but we were assured that it wouldn't be a problem. Not so, and when we tried to post pone for a few months by cancelling and then sign back up when we slowed down, we were told we would have to pay for the entire year's contracted price. Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) It's being sunset and replaced by Streamline. Streamline is much too expensive and much less user friendly Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hostaway Hostaway's features, easy of use for the smaller company, Hostaway's educational YouTube Channel, many features and third party integrations Review Source Owner Used the software for: 1-3 years ### "\[sensitive content hidden\] was Awesome! Thank you." February 27, 2026 5.0 Love Hostaway once you get used to the program. There is a lot of great features. The customer support is top notch. Pros Hostaway customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reasons for choosing Hostaway Customer Service support 24 hours, with native English speakers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.