# Page 31 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 31 - Reviews of Hostaway

## Showing most helpful reviews

Showing 751-775 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MY

Mel Y.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great Management tool"

April 25, 2024

5.0

Good product for the value After Fatih took over our onboarding was smooth and very professional He was really helpful

Pros

Easy to use, helps managing efficiently.

Cons

Still too many bugs and glitches Once mostly addressed it will be really smooth

Review Source

SC

Suzanna C.  
Company owner  
Hospitality  
Used the software for: Less than 6 months

### "Excellent features at a reasonable price "

February 11, 2023

5.0

Hostaway offered a better POS interface than what we were using, sophisticated features at a reasonable price, and a good level of support.

Pros

Hostaway offers features which will make it easier to grow our company. It has a good POS interface, comprehensive financial analytics and good support for onboarding. The price is better than that of other companies which offer similar features.

Cons

Integration with VRBO is complex - however, this is the fault of VRBO, which needs to upgrade its processes to make it more user friendly.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Similar features for a better price.

Review Source

VM

Vittorio M.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Hostaway the most versatile channel manager "

September 19, 2022

5.0

I am very satisfied , some things I think has to be clarified from the beggining .For example some part of the features of the web have difficulties with some browsers so I consider that they have to make that point since the beginning and don’t let the customer has an unnecessary problem to know that it is only a problem due to the browser . But this happens with a lot of software in the market , not only in hospitality.

Pros

The web is very complete and allow a lot of features. The app is very good and friendly but has to include some other features that are only possible to use in the web . I know they are working very fast on that and will be ready soon.

Cons

The software is ok but as any company works on the listings differently is difficult standardize everything and export the info to all the channels in one shot , that cause a loose of time and multiple revision at the beggining and any time there are changes.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

We saw that the product was designed pointing to the future and I liked the app very flexible which now I think has to implement much more features . C

Review Source

CMM

Christian Michele M.  
Dr.  
Real Estate  
Used the software for: Less than 6 months

### "Scalability"

April 29, 2024

4.0

Pros

I mostly started to use Hostaway for Scalability

Cons

I like the most the integration with OTAs and the possibility to have a custom Guest Portal

Review Source

SL

Simon L.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Direct2hosts.co.uk review for Hostaway"

July 13, 2023

5.0

Overall, very good so far, apart from the customer service issue. The more i se it the more proficient i become

Pros

The message automation is a great feature, and has really helped to create efficient workflows we send Q&A pre/ post check in and pre check out messages. I want to run a low touch business, the messaging in addition to the autoreviews and task automation. The onbarading process with Marlou was excellent from start to finish. I knew after my first call with Marlou she was going to be excellent and she did not disappoint, Very knowledgable, patient and pleasant to work with

Cons

We have had issues synching our pricing to such an extent, we do all pricing updates with the OTAs. Also when we had the issues with the synching we had zero customer service response for well over a week, in the end Marlou was kid enough to respond to my query. It was a bit of a concern though, the customer support is pretty good generally but on something as vital as pricing you simply cant go 'missing' in this way

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Hostaway

far cheaper, an seemed just as good

Switched from

[Zeevou](https://www.capterra.com/p/202366/Zeevou/)

not fit for purpose

Review Source

SM

Sandy M.  
Proprietor  
Hospitality  
Used the software for: Less than 6 months

### "Happy New Subscriber"

April 30, 2024

5.0

Very positive. Earnesto was my onboarding guide and he was very nice to work with

Pros

The on boarding service is very personal and helpful.

Cons

Can’t think of anything I don’t like Everything has gone smoothly

Review Source

Caroline R.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Stay away! Featured advertised are not reality "

January 6, 2022

1.0

Pros

Their sales pitch was very strong and elaborate

Cons

We had their sales rep falsely represent the company and their software functionality to close the deal. Once we started we realized the tool does nothing he said it would.. beware as this will cost you more time and money than the “solutions” it gives. The tool has so many bugs and quirks. The worst part is that 7 days later when we asked to cancel they kept our full onboarding fee and full subscription fee! Even tho they alnowleged they mis sold us, we had to dispute with our credit card because they went radio Silent. Bad business and bad software. Betters are out

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostaway

I cancelled within 7 days. Hostaway was not what advertised

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Wanted something that integrated channels for listing creation

Review Source

OW

Olivia W.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "New to the game"

July 11, 2023

4.0

Young voting process was somewhat unique I will say it was good in the fact that there was an individual that could walk you through each step the weakness was there was not additional collateral to be able to reference back and use once you’ve got off that call. Really important to have those additional visuals to have without having to go through a lot of effort to try to find where you were at in the training process.

Pros

I think it’s overall ability to meet the needs for what we are targeting is pretty substantial I’m not sure that it’s there yet but would like to definitely know that we are going in the right direction.

Cons

I believe the tasks for managing House Keeper’s still needs a lot of work and takes a lot of time to go in and manage a task to the Cleaner. Need a better dashboard for that functionality.

Reason for choosing Hostaway

I meant a colleague that I just recently started using it and seem to have a comfort on how quickly it would resolve some of his issues for channels and we were open to be able to take his recommendation

Review Source

VR

Verified Reviewer  
Managing Director  
Real Estate  
Used the software for: Less than 6 months

### "Very good software and great customer support"

November 28, 2022

5.0

Pros

The customization of the financial report, including the owner statements

Cons

It would be great to be able to use the software in different languages (not only by google translate) - some of our Staff is not able to understand english

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Missing functions in the product I used before

Review Source

Response from Hostaway

December 8, 2022

We are so grateful to receive such a great review of our software! It is wonderful to hear that our customer support is top-notch, and that the customization of our financial reporting feature is so well-received. We also appreciate the feedback about being able to use the software in different languages, and we are already working hard to make that a reality. We understand how important it is for our users to be able to understand the software in their native language, and we are committed to making sure everyone has the best experience possible. Thank you again for taking the time to leave such an insightful review – it is greatly appreciated! -Josh from Hostaway

BA

Barbara A.  
Property manager  
Hospitality  
Used the software for: Less than 6 months

### "Very Helpful"

June 16, 2023

4.0

Overall good experience but expensive

Pros

The guest portal is a big plus! Having the option of EXTRAS for guests is very good. They can add-on rentals and requests easily.

Cons

+Not allowing same guest, same credit card information to book more than 1 unit per time. +Not having option to manual customize my website cancellation policy similar to VRBO would be nice! (we refund 100% minus a $100 fee)+Not having the option to have multiple daily "rates" (ex: non refundable, pay upfront rate with discount and one normal rate that is refundable)+For the price, it would be very nice to have the pricing tool and smart lock integration. On the demo, before purchasing, I thought it did and I did not know it was extra.+VRBO messaging/Integration has some issues

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[LOGIFLY](https://www.capterra.com/p/250460/LOGIFLY/)

Reason for choosing Hostaway

From the demo, I thought it had everything. I did not know I had to have additional subscriptions to have access to smart locks generation and pricing tools.

Switched from

[Checkfront](https://www.capterra.com/p/99249/Checkfront/)

Change on management team

Review Source

SF

Stéphanie F.  
PDG  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "L'auberge du dimanche apprécie les services d'Hostaway"

August 19, 2023

5.0

bien

Pros

il est en ligne et il n'y a pas de nombre d'utlisateur limite (en tout cas on en l'a pas atteint)

Cons

parfois il y a des bugg. mais ils sont réglé rapidement. cependant le service technique est seulement en anglais. parfois je suis capable de me faire répondre en espagnol mais c'est rare.

Switched from

[Hotello](https://www.capterra.com/p/104276/Hotello-PMS/)

Il n'y a avait pas de mise à jour. le système très désuet et pas de possibilité à lié directement sur le web a faible coût. Le prix était exorbitant selon nos besoins

Review Source

AP

Andre P.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway review"

January 18, 2024

5.0

\[sensitive content hidden\] had such a friendly personality and was an amazing representation of Hostaway. She created a comfortable environment, making the learning process enjoyable. It was evident that she not only possesses an in-depth knowledge of the platform but also understands the associated channels, providing valuable insights. \[sensitive content hidden\] went above and beyond by offering amazing recommendations to maximize the use of the platform. Her expertise was instrumental in helping me navigate and utilize the features more efficiently. I appreciate her dedication to ensuring I not only understood the basics but also learned how to leverage the platform to its full potential. \[sensitive content hidden\]guidance has significantly contributed to my confidence and proficiency with the platform! I am extremely appreciative of her support, and ultimately Hostaway's.

Pros

I recently had the pleasure of a one-on-one meeting with \[sensitive content hidden\] and I must say it was an outstanding experience. \[sensitive content hidden\] approach to guiding me through the platform was truly commendable. Her step-by-step walkthrough, coupled with the seamless screen sharing, made the entire process incredibly smooth and efficient.

Cons

I do not have any cons to share about my experience with Hostaway.

Reason for choosing Hostaway

Hostaway had the best reviews, and the included booking engine which was a big selling point for me.

Review Source

Anastasiia H.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "We are absolutely thrilled to join the Hostaway family"

June 16, 2023

5.0

Pros

We love how intuitive it is to use it. The onboarding process is very easy to follow and \[sensitive content hidden\] from Onboarding Team has been absolutely amazing! The integration of the OTAs has been instant, the payment system is great, the booking engine seems quite easy to use too. We've been using it for less than a month but it is already saving us so much time with the automation of all the processes.

Cons

So far, the only issue we have is that there is no way to tag the apartments or mark the reservations with a tag/note "early check-in" or "luggage drop off" in the App so our team can be notified, can easily see the changes and prioritize cleaning of those apartments. That would be a brilliant addition in the future!

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

The price, clear communication, very structured emails and amazing Sales Team.

Review Source

KE

Kerry E.  
Property management  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "my hostaway review"

January 31, 2024

4.0

Its ok but a little over priced for the offerings in our country

Pros

multi platform Channel management and calendar sync

Cons

Doesn't allow for southern time zones...

Reason for choosing Hostaway

Intergration with other software that hasn't worked for our services, dissapointing

Review Source

JF

Jacky F.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great and robust software with an outstanding onboarding support"

January 18, 2023

5.0

as mentioned, Outstanding. Customers feels since day one that he is dealing with a reliable company. very hand driven and well organized. I am very (so far) happy. After the onboarding ends, I do hope the customer service support would be the same. Hope so..

Pros

I was very impressed since day 1 and how the kick off has been planned and managed. Very professional. The software is capable to do 90% of what you need and it is user friendly. The remaining 10% should be focused on what the property manager needs (based on country's regulations).

Cons

Booking engine, when you are about to built your website and you are only able to use google translations. which is for me, based in Portugal and being Portuguese, having a Portuguese / Brazilian translation. No good at all.

Alternatives considered

[TalkGuest](https://www.capterra.com/p/182412/TalkGuest/)[Avantio](https://www.capterra.com/p/134278/Avantio/)

Reason for choosing Hostaway

The way the sales team approached me (not aggressive but as a selling position). They understood and were capable to answer to my needs and concerns (in all terms) which is a great value and respect for me. I will grow thanks to you but you ll also expand your business because I am an happy customer.

Review Source

LC

Laura C.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Excellent Customer Service"

June 27, 2023

5.0

Hostaway makes it easy to manage all the properties, channels, messages, and calendars in one place.

Pros

The on-boarding process can be uncomfortable with any new software. Hostaway makes it easy. You have the same point person helping you all the way. If their customer service line has a hold time. I can email and get an answer in less than 24 hours. They walk me through my issue to resolution and make sure I understand the process for the next time. \[sensitive content hidden\] is very knowledgeable and helpful.

Cons

It can be difficult to navigate the site and the help guide when you do not know the exact terminology Hostaway uses for certain issues. I end up contacting customer service more often than not, because I can't find the answer in the hep guide.

Reason for choosing Hostaway

Ease of use, the help with onboarding, the customer service reviews, and the partnering with Airbnb, VRBO, Booking.com, TURNO, etc.

Review Source

AN

Anel N.  
Property Developer  
Real Estate  
Used the software for: Less than 6 months

### "Great Onboarding & Customer Service"

May 15, 2024

5.0

Pros

I loved that you can find all the different channels in one place, multichannel editing, calendar I like automation messages which is great and saves lots of time

Cons

Booking engine limitations: overall layout, customisation, can't remove the US flag for the language even though we are based in the UK. I think other booking channels are better in that sense

Review Source

FG

Fawn G.  
Manager of Cleaners Schedules  
Hospitality  
Used the software for: Less than 6 months

### "Refreshing and Easy to Use"

May 4, 2023

5.0

AMAZING!!! We've been working with \[sensitive content hidden\] to switch over and he's made it painless. We have had 3 meetings with him and helped us import all our reservations, get our website up and running (it looks awesome) and we don't have headaches at the end of the day. We can't say enough good about \[sensitive content hidden\] and his help with this process. It's truly been painless.

Pros

I LOVE that it's easy to use the software and makes sense! We've been through a couple changes and attempted changes over the years and spent months trying to get set up. We've been with Hostaway for one week and are already so far ahead of where we came from.

Cons

I haven't found a single thing we don't love about Hostaway.

Reason for choosing Hostaway

We spent hours interviewing the different companys and Hostaway was no pressure, easy to ask questions and meet with and had a simple website that was user friendly.

Switched from

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

We were beyond frustrated with the previous company we were working with. . .we submitted over 200 help tickets and weren't getting answers. Our \[sensitive content hidden\] were frustrated. Our guests were frustrated. We spent hours trying to fix issues and couldn't make any progress or get help fixing the issues.

Review Source

DD

Daniel D.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "I love using Hostaway"

October 14, 2020

5.0

I love using Hostaway. It's not the cheapest product; however, it's nice to have all the features I want in one place instead of slapping together a few cheaper products to try to get the same result.

Pros

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages. The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

Cons

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Alternatives considered

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

I wanted something that provided all the features (calendar sync, automated messaging and task creation, mobile app, checklist templates, financial reporting, etc.) in one solution. I also was looking for something that integrated with Beyond Pricing. From doing demos of other products, it was clear to me Hostaway was the best for what I needed.

Review Source

MH

Midge H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Switch to Hostaway! Well worth it!"

October 6, 2022

5.0

Hostaway has been exceptional to work with. They did not have live customer support over the phone until just recently and that has made a huge difference in my ease of handling problems

Pros

I have used multiple channel management software and Hostaway is by far the overall best. The pricing is very fair and the features are all very helpful to my business.

Cons

Implementing the software in the beginning was not very easy but once implemented and after a few months of the learning process it is now very easy to use

Reason for choosing Hostaway

Customer support, pricing, ease of use

Review Source

Response from Hostaway

October 31, 2022

Midge, Thank you so much for the honest review! Implementation of any new software can 100% be daunting, which is why we invest heavily in our onboarding teams. members. I am glad to hear that you're now implemented and have a good understanding of the platform. Also, I wanted to thank you for the feedback regarding our phone support. Our support team has been working to roll this out for the last few months, so we're glad to hear that it's making a difference. -Josh from Hostaway

CB

Chananya B.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "Amazing Experience "

September 26, 2023

5.0

I love about them is their tech support. Issues get addressed really fastRecently we have gone through a major change. Billy was helpful and got all of our needs done quick and efficient. What a breeze!

Pros

Ease of Use Solutions for allGood customer service

Cons

Direct accounting reporting or a quick direct integration to Quickbooks or alternative

Alternatives considered

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hosthub](https://www.capterra.com/p/171809/Hosthub/)

Reason for choosing Hostaway

Better pricing Better accounting reporting Better tech support

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Better customer supportBetter pricingEasier to navigate comprehensive solutions

Review Source

VR

Verified Reviewer  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Hostaway Has Streamlined Many Aspects of My Business"

January 14, 2019

4.0

Hostaway has treated me with great care and respect. Due to their commitment to their customers and the time and care, they have spent with me, and the fact that they are growing every single day despite the success level they have already reached; Hostaway is a company I plan to stay with for the rest of my vacation rental management career.

Pros

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Cons

Many kinks in the system still as they are a younger company. But every day that I reach out to the support to report that something is either wrong with my account or something is wrong in the entire system, they immediately get to work on correcting the error no matter large. The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software. They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner. There may be many kinks to still work out throughout their platform, but their ability to accept my feedback to then correct it immediately makes them the company I want to stick with. They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!

Review Source

Response from Hostaway

May 13, 2021

Thank you so much for the review! Whoever you may be, please know that we always are open for feedback. We hope you agree that since you left your review in January 2019, our task force to resolve issues has been effective at mitigating more than 90% of them before they even take place!

Matthew M.  
Operations Manager  
Real Estate  
Used the software for: 6-12 months

### "Solid Product"

December 2, 2022

5.0

Impressed

Pros

Great product for managing short term rental business. Great for integrating many platforms. \[SENSITIVE CONTENT\] from customer service is great.

Cons

Software is not set up great for med-term rentals.

Review Source

Response from Hostaway

December 8, 2022

Matthew, We are so pleased to hear that our customer service was topnotch and you are satisfied with our solution. We do our best to ensure that our customers have a positive experience when using our software and it's great to hear that you see that. We'd like to extend our appreciation to you for taking the time to provide us with this feedback. We are grateful for your kind words and are continually striving to enhance our software to meet the needs of our valued customers. Once again, thank you Matthew for your great review! We truly appreciate it. -Josh from Hostaway

BB

Brandon B.  
Partner/Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great launch"

August 30, 2023

5.0

Their response time and expertise has been incredible. They are clearly the top in the market.

Pros

Hostaway was the only service provider that checked basically all of the boxes of what we were looking for, and they are premier partners with the major players in the vacation rental space.

Cons

The only issue I've run into at this point is the only do 2 levels of parent-child pairing for listings. This means we have to manage the calendar for one listing manually, which is obviously not ideal.

Alternatives considered

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

They had all the services and the ability to push our already generated listings out to the other platforms we wanted to be listed on.

Review Source

VR

Verified Reviewer  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "Fast & Reliable Software! "

December 2, 2021

4.0

My team and I just switched to Hostaway and so far, it's way much better than the previous one as it offers attentive customer service, relevant features such as creating its own invoice, monthly owner statement, mobile app accessibility, and even more updated features that are yet to be released. Highly recommended. 

Pros

They offer attentive customer service, relevant features such as creating its own invoice, monthly owner statement, mobile app accessibility, and even more updated features that are yet to be released. Highly recommended. 

Cons

Unable to customize our website and unable to upload our logo to the invoice JUST YET. But, they're working on it so we just have to wait.

Alternatives considered

[Uplisting](https://www.capterra.com/p/154137/Uplisting/)

Reason for choosing Hostaway

Their updated features.

Switched from

[Lavanda](https://www.capterra.com/p/198984/Lavanda/)

Lavanda took so long to sort out issues, their features are not yet updated.

Review Source

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