# Page 4 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hostaway the right Vacation Rental solution for you? Explore 1577 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1577) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Hostaway ## Showing most helpful reviews Showing 76-100 of 1577 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJCJ Sam Jacques C J. Managing director Real Estate Used the software for: Less than 6 months ### "I recommend Hostaway" May 5, 2026 5.0 Very good, we love the software! Hostaway has a lot of possibilities to automate things and it works very good. The dynamic pricing tool is something really valueble. The app is also very nice to work with, I recommend it for property managers! Pros Hostaway has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers! Cons That you need some time to understand everything in the beginning. Hostaway has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu didn't had enough features to work with, for more efficiency and automations. Review Source Simona P. Property Manager Hospitality Used the software for: I used a free trial ### "Onboarding eccellente con Deborah" February 16, 2026 5.0 L'esperienza di onboarding con Hostaway è stata eccellente grazie a Deborah. È una professionista molto preparata: spiega ogni funzionalità in maniera chiara ed esaustiva, restando sempre aperta a qualsiasi domanda o dubbio. Ha la capacità di farti sentire subito a tuo agio con la piattaforma. Inoltre, trovo utilissimo poter rivedere la registrazione dell'intera call: è un dettaglio che rende l'apprendimento ancora più produttivo ed efficace. Pros Ottima interfaccia e un onboarding che fa davvero la differenza nell'apprendimento. La piattaforma è completa e le integrazioni con software di terze parti sono un grandissimo valore aggiunto per la gestione dell'attività. Cons All'inizio può sembrare un po' complesso perché le funzioni sono davvero tante, quindi serve un attimo di tempo per prenderci la mano e abituarsi. Review Source Trevor W. Owner Real Estate Used the software for: Less than 6 months ### "Great experience from start to finish" October 27, 2025 5.0 Overall the experience has been a 10/10. I would highly recommend Hostaway to other property owners. Pros The onboarding experience was a amazing. From start to finish it was very thorough and I appreciated the attention to detail. Cons The platform UI is a bit dated and the mobile app has somewhat limited functionality. This would be my only "complaint" and it is minor. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Name recognition and support. Guesty was almost impossible to get ahold of. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Hostify offered limited support and didn't have the integrations I needed. Review Source BO Bethany O. Executive Assistant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Hostaway is the Best Investment!" October 1, 2025 5.0 The onboarding experience with Hostaway has been fabulous. Our support expert, Juan has been patient, friendly and professional to work with, turning an intimidating experience of learning a new platform into an enjoyable one. Thank you, Juan! 10/10 Pros I value the ease of use, streamlining functions across multiple platforms, and saving time and money. Cons It takes some time to learn the ropes, but fortunately, we have received fabulous support from the customer support team along the way. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Neighbor uses Hostaway and highly recommended it. Review Source RD Romeo D. PM Executive Office Used the software for: Less than 6 months ### "Property Manager " October 23, 2025 5.0 Our overall experience with Hostaway has been outstanding. The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms. \[sensitive content hidden\] made the onboarding process easy and enjoyable — she guided us step by step and made sure everything was perfectly configured. Hostaway has truly become a key part of our property management operations. Pros What I like most about Hostaway is how organized and efficient the platform is for managing multiple short-term rentals. It simplifies every part of the process — from messaging and reservations to pricing and automation. Most importantly, the onboarding experience was seamless thanks to \[sensitive content hidden\], our onboarding manager. She’s incredibly knowledgeable, patient, and supportive throughout the setup process. Cons Everything has been working smoothly so far. No complaints — the system and support team have exceeded expectations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) because of the good quality of Host Away Review Source VR Verified Reviewer Marketing Specialist Hospitality Used the software for: Less than 6 months ### "Onboarding tips" October 30, 2025 5.0 The overall experience has been good, but I’d like to share some feedback about the onboarding process. I think it would be much clearer and more effective if the onboarding were done over a couple of full days, with everything covered together under guidance. Right now, having short sessions spread out over time made it harder to follow the flow, some things were unclear, and we weren’t always sure if we were doing everything correctly. A more structured, continuous onboarding would help new team members feel more confident and better prepared, and it would also speed up the overall process, allowing potential issues to surface and be resolved more quickly. But he sessions we did were clear and helpful, just a bit too short. Pros I really enjoyed being part of a dynamic company that’s constantly evolving and focused on innovation. The platform is strong and impactful, and it's a real difference for its users. And it has Finnish roots! Cons Some internal systems and structures are still catching up, which occasionally is making the coordination a bit challenging. Review Source AC Amanda C. owner Real Estate Used the software for: 6-12 months ### "Great customer service once someone answers" February 16, 2026 5.0 Overall customer service is very acknowledgeable and helpful. It really is just the wait time of getting someone Pros Nico was super helpful and answered all my questions with ease. He knew exactly what I was trying to do Cons The wait time to get someone on the phone for help. I called twice and waited over 45 minutes so I hung up. I had to get this done but luckily someone answered after 15 minute wait today Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) not detailed enough on the backend for growing business Review Source TZ Tamzed Z. Head Admin Building Materials Used the software for: 6-12 months ### "Reliable Automation With Room to Improve" November 25, 2025 5.0 Pros Hostaway’s biggest strength is how well its features integrate into a single, easy-to-use platform. The automated messaging, calendar syncing, and channel management tools work smoothly together, which makes day-to-day property management much more efficient. It also offers strong connectivity with major booking channels, reducing double bookings and saving a lot of manual work. The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication. Cons What I liked least about Hostaway is that some features feel less polished than the core channel-management tools. Certain integrations can be slow or require additional troubleshooting, and occasional sync delays create extra manual checks to ensure accuracy. The reporting functions, while useful, could be more customisable to better suit different property types and operational needs. Customer support is generally helpful but can sometimes take longer than expected to resolve more technical issues. Overall, the platform is strong, but these areas—system optimisation, deeper customisation, and faster support responses—would significantly enhance the overall user experience. Review Source JA Jesse A. Owner Hospitality Used the software for: Less than 6 months ### "Excellence in Customer Care!" February 8, 2026 5.0 My experience has been excellent! \[sensitive content hidden\] was very knowledgeable and extremely helpful during the on-boarding process! Thanks \[sensitive content hidden\]! Pros I appreciate the structured, detailed and friendly onboarding process. This has been a great experience as we are changing PMS platforms. Cons I understand that not all PMS are perfect, having every single feature, Host Away meets my business needs. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostaway Customer service, the ease of use of the dasboard and overall value. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty's customer service could be better and their pricing structure needs to improve. Review Source Gina O. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Onboard" May 15, 2026 5.0 Pros I recently had the pleasure of working with \[sensitive content hidden\] , she was phenomenal! I learned so much!! Cons I just onboarded so I have no complaints as of yet. I'm still learning and navigating the software!! Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) It was not very easy to navigate and I had a hard time onboarding. Review Source LK Lukas K. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "I was amazing!" May 14, 2026 5.0 Pros \[sensitive content hidden\] was amazing, thank you so much. Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. \[sensitive content hidden\] take ownership of issues and follow up until everything is fully resolved, which has saved us a lot of time managing multiple listings across Airbnb, Booking.com, and our direct website. Overall a reliable partner for day-to-day operations. Cons Nothing major to complain about so far. The support team always closes the gap quickly when we ask. Thank you Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Hostaway is better and has more options to use. Review Source JM Joseph M. Property Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Weenalyn Ybiernas from Hostaway is the best!!!" May 8, 2025 5.0 Best experience I have had with any software company, EVER! I would recommend to anyone using property management software!!! Pros Advanced software that is easy to use. But most of all, the customer service is exceptional! \[sensitive content hidden\] has made all the difference in my business from helping me beyond the original support request. This has been the case for everyone I have worked with at Hostaway. Cons Like all good things, sometimes you have to wait to get support. But I see this as a positive, this means that Hostaway are spending much needed time with their customers and waiting for their service is so worth it. Alternatives considered [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Reason for choosing Hostaway Integrated with more channels and had more support in Australia. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Integration with more channels Centralised communications/inbox Integration with many 3rd party apps like Intuit Quickbooks Property Management options Review Source VR Verified Reviewer CEO Real Estate Used the software for: 6-12 months ### "Best Software for STR" May 25, 2026 5.0 Pros Todo muy bien, me ayuda a poder organizar todo mi negocio y poder usar la tecnologia para poder vender mejor mis servicios Cons Podrian tener alguna linea telefonica o un whatsapp para poder ser atentidos rapidamente. aveces puede ser un poco lente Review Source KC Kit C. owner Real Estate Used the software for: 1-2 years ### "hostaway experience" October 20, 2025 5.0 very helpful customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Pros customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Cons just that the number wasn't working Sunday-this morning but once I got threw Jay was great just that the number wasn't working Sunday-this morning but once I got threw Jay was great Review Source JG Jaime G. CEO Hospitality Used the software for: 1-2 years ### "Great Customer Support" October 29, 2025 5.0 Great! Quick and easy, my issue was solved. We were experiencing a recaptcha issue for whatever reason, and \[sensitive content hidden\] took me through the steps to troubleshoot. We got the issue resolved in about 10 minutes and the hold time to jump on the call was only a minute or two. Thanks Hostaway! Pros \[sensitive content hidden\] was helpful and solved my recaptcha issues on the website. Thank you \[sensitive content hidden\]! and thank you Hostaway for supplying great technical support so quickly, as always. Cons There was nothing that I disliked about hostaway pertaining to my customer service phone call. Thank you \[sensitive content hidden\]. Review Source LD Luis D. Manager Hospitality Used the software for: Less than 6 months ### "A Game-Changer for Property Management" October 14, 2025 5.0 5 stars. We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly. The features are incredibly powerful; the unified inbox and centralized calendar alone have dramatically cut down on our administrative time. The automation tools are also top-notch and have reduced the risk of errors across our listings. Pros \[sensitive content hidden\] did a great job explaining everything to me. As a property manager, Hostaway has been an absolute necessity for scaling and efficiency. The platform is robust, but what really sets them apart is the customer support. Anytime I've had a question or needed a hand, their team has been incredibly responsive, knowledgeable, and genuinely helpful. Beyond the technology, the customer support team deserves special recognition. They are consistently attentive, quick to respond, and clearly experts in the short-term rental space. Knowing I have reliable support makes navigating complex issues painless. Cons "Learning Curve: The platform is very powerful, but it has a somewhat steep initial learning curve. The initial setup takes time, but it is worth it for the automation you achieve afterward." Review Source SH Shannon H. Owner Real Estate Used the software for: 6-12 months ### "Y3n is the Best Customer Service Rep! " February 18, 2026 5.0 It's amazing, I am very happy that I chose this PMS. My business is growing quickly, and Hostaway is a big part of it. Pros Customer Service and 24/7 phone support. Y3n is my favorite customer service rep. He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes. He went above and beyond and is very patient. He's the BEST, he deserves a raise! Thank you Y3n? Cons It was a learning curve to get everything set up, but that's normal when using a new system! I had plenty of support along the way. Thank you! Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and Hostaway is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. Hostaway had so many more bells and whistles for us so we knew it was the right move. Review Source KN Kevin N. Owner Real Estate Used the software for: Less than 6 months ### "Great System and Support" February 26, 2026 4.0 \[sensitive content hidden\] who onboarded me has been a great asset to get me up and running. She has gone above and beyond to provide an exceptional onboarding experience. Pros Great tool to integrate all calendars and aspects of managing properties. Nice to have a single tool for booking across multiple channels and easy to navigate the user interface. Cons Still behind on some features/functions. Should be able to permanently set Seasonal Rates without having to manually block calendars and adjust pricing from there. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Pricing was the main driver and ease of use. Switched from [Vacation Rental Desk](https://www.capterra.com/p/104510/Vacation-Rental-Desk/) No API integration and support issues with the company. Review Source SB Scott B. Owner Hospitality Used the software for: Less than 6 months ### "Great Product" May 29, 2026 5.0 I never expected the customer service to be so good. The onboarding is the key to success with this product. They do it very well. Pros Hostaway has increased my bookings and dynamic pricing. It is way better than Airbnb auto pricing. Already getting more bookings on other platforms. Cons The app needs to be better. There is quite a bit of info that needs to work on a phone. I'm used to doing most on phone only and never needing a laptop. You definitely need a laptop. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Absolutely terrible customer service. No help. Review Source Karen S. director Real Estate Used the software for: Less than 6 months ### "I really recomend hostaway as a channel manager" November 1, 2025 5.0 \[sensitive content hidden\] was very knowledgeable and helpful. She made my transition into the platform smooth and easy. The platform really has everything — from accounting and property management to website creation. It’s very simple and easy to use. \[sensitive content hidden\] definitely knows a lot about the company and was able to answer all my questions clearly. I’m sorry that I submitted this review a bit late, but if it can still be counted in her favour, I would really appreciate it — she truly deserves the recognition. Pros I really enjoyed the one-on-one call for setting up my account. The support was personal, clear, and helpful — it made the onboarding process smooth and easy to understand. Cons There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to the website. Review Source LF Lorenzo F. Property Manager CEO Real Estate Used the software for: Less than 6 months ### "Avoid Hostaway — Unprofessional and Pushy Sales Tactics" September 23, 2025 1.0 At first, Hostaway seemed promising. The sales rep, \[sensitive content hidden\] , was very responsive and friendly during the sales process. We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company that offered a more tailored solution without the extra costs, \[sensitive content hidden\] responded by speaking negatively about that company. Ironically, when I asked the other provider about Hostaway, they only had respectful things to say. That contrast spoke volumes. After requesting to cancel, I received a string of increasingly pushy emails from \[sensitive content hidden\] , repeatedly trying to convince us to stay with additional discounts. Despite declining multiple times, the pressure continued. The worst part was when \[sensitive content hidden\] crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up. This behavior was unprofessional, manipulative, and completely unacceptable. Overall, this experience showed me how poorly run Hostaway is behind the friendly sales pitch. I would strongly advise others to avoid this company. Pros Helpful, friendly sales team at first with quick responses. Cons Pushy, unprofessional, even messaged my family after I declined. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostaway Affordable, no contracts, no pushy sales rep Review Source JH Joao H. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "Atendimento muito bom" October 30, 2025 5.0 Tenho gostado muito das funcionalidades. e principalmente da estabilidade do sistema o que me garante segurança e tranquilidade Pros Estabilidade do produto durante todo o período de utilização. As funcionalidades também ajudam bastante Cons A demora no atendimento presencial, quando necessário. O primeiro atendimento, através do e-mail, foi rápido, mas não solucionou o problema e tive que solicitar atendimento on-line. O Josue, quem me atendeu, foi muito eficaz. Review Source LL Lilou L. gestion locative Accounting Used the software for: Less than 6 months ### "Un outil indispensable pour la gestion locative !" May 20, 2026 5.0 Mon expérience avec Hostaway est très positive. L'outil simplifie considérablement la gestion des locations courte durée. Je le recommande vivement à tous les propriétaires et gestionnaires immobiliers. Pros Hostaway est une plateforme vraiment excellente ! La gestion des réservations est intuitive et très efficace. L'interface est claire, agréable à utiliser, et le support client est réactif et toujours prêt à aider. Un vrai gain de temps au quotidien ! Cons Quelques fonctionnalités avancées pourraient être encore plus personnalisables, mais rien qui ne remette en question la qualité globale du produit. Switched from [BookingSync](https://www.capterra.com/p/114051/BookingSync/) to expensive for the servicies, not enought Review Source VR Verified Reviewer Property Manager Hospitality Used the software for: 6-12 months ### "\[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future!" February 5, 2026 5.0 Pros \[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future! 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