# Page 4 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Page 4 - Reviews of Hostaway ## Showing most helpful reviews Showing 76-100 of 1524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Andreas H. owner Hospitality Used the software for: Less than 6 months ### "everything good. " October 31, 2025 5.0 Meine Erfahrungen mit Hostaway waren durchweg positiv. Die Plattform ist zuverlässig, benutzerfreundlich und bietet alle Funktionen, die man für eine effiziente Verwaltung der Unterkünfte braucht. Der Kundenservice ist schnell, freundlich und lösungsorientiert. Updates bringen echte Verbesserungen. Ich habe mich stets gut betreut gefühlt und kann Hostaway uneingeschränkt empfehlen. Pros sehr schnelle Abwicklung und gute Kommunikation. Die Gespräche waren auf Augenhöhe und die die Einführung dehr persönlich. Cons Alles war gut. Ehrlich gesagt gab es nichts, was mir an Hostaway nicht gefallen hat. Ich war immer rundum zufrieden – sowohl mit dem Support als auch mit der Bedienung und Zuverlässigkeit des Systems. Alle Funktionen liefen stabil, Updates wurden sinnvoll umgesetzt, und der Kundenservice war immer freundlich und hilfsbereit. Absolute Empfehlung! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) More apartment and that is to bog for smoobu Review Source Frechly F. Comanager Business Supplies and Equipment Used the software for: 1-2 years ### "Dota 2 invoker Lord" October 16, 2025 5.0 Pros Agents are very professional and knowledgable. Plus the platform itself is user friendly easiy to navaigate Cons I notice when its first time to call i can reach to agents in just min 2nd call takes amost and hour Review Source KN Kevin N. Owner Real Estate Used the software for: Less than 6 months ### "Great System and Support" February 26, 2026 4.0 \[sensitive content hidden\] who onboarded me has been a great asset to get me up and running. She has gone above and beyond to provide an exceptional onboarding experience. Pros Great tool to integrate all calendars and aspects of managing properties. Nice to have a single tool for booking across multiple channels and easy to navigate the user interface. Cons Still behind on some features/functions. Should be able to permanently set Seasonal Rates without having to manually block calendars and adjust pricing from there. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Pricing was the main driver and ease of use. Switched from [Vacation Rental Desk](https://www.capterra.com/p/104510/Vacation-Rental-Desk/) No API integration and support issues with the company. Review Source WH William H. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] for President! " February 4, 2026 5.0 My overall experience was 5 stars, \[sensitive content hidden\] walked me step by step to help my issue with my domain adding into hostaway to have the website active! Pros The customer service is 5 star! amazing communication, walk me through all the steps and what I needed to handle everything I needed. Cons nothing at all, I was on hold for a few mins, \[sensitive content hidden\] answered right away and we went to work on everything I needed. Review Source VR Verified Reviewer Property Manager Hospitality Used the software for: 6-12 months ### "\[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future!" February 5, 2026 5.0 Pros \[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future! Review Source JH Jordan H. Owner Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] is the man! Helped me so much." February 19, 2026 5.0 Pros \[sensitive content hidden\] was incredible in helping me set up owner statements and onboarding a new listing. We spent about 3 hours on a call together all questions were answered like a pro and helped me step by step. Cons Nothing everything was great! I have no complaints about the service. \[sensitive content hidden\] was thorough and helped me tremendously Review Source nL nikki L. Broker Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] made a very complex process easy and fun! " October 24, 2025 5.0 It has been good so far. Mainly, I am glad to have continued IT support because I need to link another property next spring and I do not believe I would have the tech capacity without \[sensitive content hidden\] help, but he said support is ongoing which is amazing. He was also super creative and able to help me with logo ideas, color schemes, and ideas to help get more bookings. I have an MBA and I am a broker and I still learned so many useful tips from him. Pros \[sensitive content hidden\] did an amazing job. There were less expensive options but I am glad i went with this company because I was told the support was superior. I am not great with online capabilities, and he made the entire process very easy. Cons I really did not have any issues. If at anytime I had frustrations, \[sensitive content hidden\] was so good at explaining and and helping me navigate things I really do not have any complaints. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway integration and mainly customer support was said to be better Review Source RR Ron R. President Hospitality Used the software for: Less than 6 months ### "Hostaway PMS Review" October 29, 2025 5.0 Great onboarding and help with some integration issue which were resolved successfully. The onboarding process was incredibly smooth— their team guided us step-by-step, from channel integration to customizing settings and reporting. Pros Well integrated and easy to use and great support. Switching to Hostaway's Property Management System was a game-changer for my vacation rental business!The intuitive interface and responsive support made setup feel effortless, and I've already seen a boost in efficiency. Highly recommend for anyone scaling their short-term rentals! 5/5 stars. Cons The thing I liked least was some quirks in channel integrations—particularly with Hopper where there is no direct API integration. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Hostaway had a much more seamless integration with other channels than Lodgify and a cleaner user interface. Review Source JV Jelle V. Business Owner Hospitality Used the software for: Less than 6 months ### "Professional Team Behind an Excellent Software Solution" October 23, 2025 5.0 I had a great start with an excellent onboarding process, and my tutor, \[sensitive content hidden\], was truly exceptional. Although I faced some issues with a few of my landlords and had to begin with fewer listings than planned in my contract, Hostaway handled my refund request quickly and without any issues after three months. There’s always someone available to assist me or answer my questions to help improve my business. Thank you, Hostaway and \[sensitive content hidden\] Pros The easy to use interface keeps everything under control. The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and experienced, he truly helped broaden my perspective. I highly recommend both the Hostaway product and the support the team provides. Cons So far, I have nothing negative to say. I’m very satisfied with both the product and the service I’ve received. Review Source BH Bella H. Company Director Hospitality Used the software for: 1-2 years ### "Thanks \[sensitive content hidden\]!" February 6, 2026 5.0 Perfect! Thanks for your help with this issue I was facing. I highly recommend Hostaway because of this Pros Really excellent help from \[sensitive content hidden\] sorting out my calendar and pricing, made a huge difference and Im really grateful! Cons \[sensitive content hidden\] was helpful, friendly and professional and helped me to understand something complicated. Im now better able to run my business Review Source MM Mae M. Team Manager Hospitality Used the software for: 2+ years ### "A huge thanks to \[sensitive content hidden\] for going the extra mile!" October 21, 2025 5.0 Special mention to\[sensitive content hidden\]. He's the reason why I am answering this survey. He deserves to be commended--He's very helpful, approachable and went above and beyond to help us. Pros I love that all the platforms that we use is synced in this platform. Very convenient, it's also easy to use. Cons When there's a glitch in the system and everything else is affected. Of course our work is affected. Review Source KS Kurt S. Owner Hospitality Used the software for: 1-2 years ### "Hostaway support Excellent" October 14, 2025 5.0 \[sensitive content hidden\] helped me get through adding another channel to our properties. He knew his stuff and I completed the work in record time. Pros Ease of use and great customer support. Hostaway was very price competitive and we have enjoyed adding our properties. The main reason we switched from Guesty was Hostaways competitive pricing and live support. Cons Nothing I can think of at this time. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Mostly cost but also ease of use and live customer support Review Source JRC Jeny Rose C. Listing Manager and Guess Comm Real Estate Used the software for: Less than 6 months ### "Efficient, User-Friendly, and Streamlined Management Tool" January 27, 2025 5.0 My overall experience with Hostaway has been very positive. Pros I really appreciate how user-friendly Hostaway is. Cons Not at the moment. Overall, my experience with Hostaway has been positive, and I haven’t encountered any major issues so far. Review Source Hazel S. Property Manager Real Estate Used the software for: Less than 6 months ### "Definitely recommend the HostAway onboarding process! " February 5, 2026 5.0 Quick, effortless, and functional! This platform covers everything you think to properly manage your rentals! Pros \[sensitive content hidden\] was a fantastic help with the HostAway onboarding process. He made sure to explain everything perfectly, answered all of my questions, and made the process as seamless as possible. We are now up and running successfully with \[sensitive content hidden\] to thank! Cons We’ve had a flawless experience with Hostaway and truly have zero negatives to report overall win!!!! Review Source BV Bryan V. Director Hospitality Used the software for: Less than 6 months ### "Very happy with my decision." May 21, 2025 5.0 Really great. so far i've been spending less and less time loggin into each channel to manage bookings and that's really a testament to the productivity/usefulness of Hostaway. Pros Has everything under one hood. it's super feature rich and - albeit intimidating at first - actually very easy and efficient once you get to know your way around. Cons The only downside i would say was the timing/availability for onboarding calls in general. I would also like to see a chat options for technical questions or guidance (although i can imagine it can be quite burdensome). The website designer could use major upgrades - ideally with many more options and even a option to book a designer to help customize it for non-web designer people. Widget preview window. IF possible, allow live preview when modifying the code. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway similar pricing, but heard good feedback from other people who use it. functionality was far superior Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) more features with Hostaway and better connectivity with channels Review Source JR Jose R. Ceo Commercial Real Estate Used the software for: Less than 6 months ### "Todo perfecto." October 15, 2025 5.0 De momento todo genial, intuitivo comodo y sobre todo la ayuda en el Onboarding que estamos haciendo, configurando todo. Pros Su funcionalidad en todos los aspectos de un PMS, la configuración de las propiedades, las automatizaciones,.... Mi Onboarding lo está haciendo Deborah y estoy muy satisfecho con su implicación y formación de todo. Cons De momento el unico problema que le estoy encontrando que no tiene un modulo de facturación directa al propietario. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway Lo elegimos por su versatilidad en todo el sistema. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Nos encontramos muchos problemas con la gestión de canales y sobre todo con la automatización de mensajes, caidas criticas del sistema,... Review Source EH Eric H. Chief Experience Officer Real Estate Used the software for: 6-12 months ### "Hostaway- not worth it" August 13, 2025 1.0 We lost a year of trial and error with trying to make this platform work. I hated the fact that my photo would never show up on mobile when I responded to guests. Simple things that they have lots of bugs. Pros I do not really have anything positive to say about Hostaway- \[sensitive content hidden\] our CSM was great. I would not be able reccomend them. ZERO stars Cons PROCEED WITH CAUTION-We just cancelled our hostaway account after 11 months. The Quickbooks integration never worked. We had to pay our Accountant extra time to unravel the Hostaway added fees. We were sold that it was free, but ended up having to buy that too, and it never worked. Our bank debit card would not accept Finland- over seas transactions. Hostaway took months to get our billing corrected. We had to open a special credit card just to get them paid. They switched CSM reps on us 3 times. Big hassle. Not worth the effort. Review Source AE Alexandra E. Business Owner Accounting Used the software for: Less than 6 months ### "Switf Service - Excellent " February 18, 2026 5.0 Terrific resolution and timely. He showed me some tricks I was not aware of related to selecting an email or text message. \[sensitive content hidden\] did an excellent job. I finally was able to complete a booking that was not confirming. I am grateful for the interface with \[sensitive content hidden\] Pros The financial reporting is superior! \[sensitive content hidden\] was able to point out some suances about the automated messages that I did not know about. It was terrific and valuable! Cons Sometimes its clunky integrating with partner portals. It is taking time to learn the hoops with the automated messages. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Support model was terrible, and the reporting was challenging. Review Source ZP Zuzana P. Owner Real Estate Used the software for: 1-2 years ### "Unmatched customer service" October 13, 2025 5.0 Fantastic, I am glad I chose Hostaway. Pros I had troubles connecting new listing. Calling customer services & getting help couldn't have been easier. No waiting in line or being transfered from one place to another, just quick and efficient help. \[sensitive content hidden\] was super helpful. Cons N/A.. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) They were awful Review Source VH Vicky H. Owner, manager Hospitality Used the software for: Less than 6 months ### "Seamless channel manager with great customer service" February 7, 2025 5.0 I like Hostaway so far, very much. When you initially sign up for service, just make sure you understand that you are signing a contract and you may or may not get $ back if you don't like the dynamic pricing. But you can pay the $10 per month per listing and decide whether you like it and override, if you don't Pros Excellent customer service. I am new to Hostaway and am learning the system. Hostaway is dedicated to making sure I, the customer, are happy. The system works well. There have been no glitches in the past few months. Cons I signed up for remote locks on one property but then the 'Yale Nest' lock was not on their list of approved devices for automated codes sent to the guest. Also, I didn't like the dynamic pricing. I may need to review that again, but I was charged for it when I didn't use it on five properties. After several calls, someone finally got back to me and said they would refund me. I don't think it has happened yet. I need to check. Review Source ALV ANNA LISSA V. property manager Real Estate Used the software for: 6-12 months ### "THE BEST CHANNEL MANAGEMENT SYSTEM" November 3, 2025 5.0 Very satisfied with Hostaway support — they respond quickly, answer clearly, and resolve issues well! Pros If I can give 20 stars I would like to do that. You don't know how much care, support, patience and gratefulness I felt for Hostaway and Aki. I was frantic because guests showed on my property and wanted access. Upon inquiry, they made an honest mistake of booking Nov 3 2026 instead of 2025. With Aki's help, the guests are happy, settled and the problem was sorted out and solved in just a few minutes. Cons Other hosts are convincing me to switch to another channel management system but no!!! I will be loyal to my Hostaway family Review Source LD Lea D. propriétaire Hospitality Used the software for: Less than 6 months ### "HOSTAWAY : Faux avis sur Capterra ? " January 29, 2025 2.0 Pros faciliter de mettre en place un site internet Cons Avis très mitigé sur Hostaway (ET qui plus est sur le marché francais) quelques exemples des abérations du logiciel a savoir avant de s'engager : - Impossible de mettre en place un plan tarifaire sur booking pour proposer le petit déjeuner - La fonctionnalité des paiements en 2 fois pour les résas en direct, avec un premier accompte a la reservation et un 2ème paiement plus tard ne fonctionne pas. - Impossible de mettre un prix par nuit et par animal sur airbnb il faut forcément mettre un prix par reservation - Si vous êtes complets sur une période et que vous souhaitez optimiser le remplissage en bougeant des réservations d'un logement a un autre cela est impossible, il faut créer un faux logement vide pour permettre de les bouger (et je dois payer en plus pour ca, car impossible de ne pas me facturer !!!) - Impossible de se connecter a VRBO à part si compte UK mais impossible d'avoir un compte UK si vous avez déjà un compte Abritel - Service client incompétent et qui ne veut pas aider, ils prennent littéralement les clients pour des idiots avec des réponses pré faites. - Impossible de gérer la taxe de séjour si nous ne sommes pas sur un % fixe uniquement comme c'est le cas dans beaucoup de ville en France Bref, nous restons mais je ne sais pas combien de temps, comme tous les channels manager ils connaissent la galère de changer de plateforme. Mais ils ne chercheront JAMAIS a vous aider Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Hostaway L'onboarding et Les avis qui maintenant après utilisation ne peuvent être que mensonger selon moi Review Source MM Mubasher M. Manager Hospitality Used the software for: 1-2 years ### "Financial reporting" February 13, 2026 5.0 Great! \[sensitive content hidden\] helped me generate the financial review. She is very professional and helpful. Pros Always available. Great support all year long. They always follow up. Very professional and respond on timely manner. Cons I think their fees are high. If I had 5 or more listings then it would have been definitely worth it. Review Source GB Garet B. CEO and owner Real Estate Used the software for: 1-2 years ### "Thanks \[sensitive content hidden\]" October 14, 2025 5.0 Great. They have helped my business grow. Good company and easy to get a hold of thank you for your support Pros \[sensitive content hidden\] was great. Thx for your help. I actually get \[sensitive content hidden\] a lot and he’s always helpful. And polite. Thx Cons Idk. Thanks for your help. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Hostaway Ease and price. Thx. Jj Review Source ENA Emma Noelle A. NA Real Estate Used the software for: Less than 6 months ### "Customer Exp " November 8, 2025 5.0 Pros I really like Hostaway's all-in-one approach to vacation rental management, especially its robust channel manager. The platform's ability to reliably sync calendars, listings, and pricing across major Online Travel Agencies (OTAs) like Airbnb, Vrbo, and Booking.com, all from one centralized dashboard, is a massive time-saver. This feature effectively eliminates the anxiety of double-bookings and ensures maximum visibility across all sales channels, which is absolutely critical for scaling a property management business. The added benefit of powerful automation for guest messaging and tasks further streamlines daily operations. Cons I honestly do not have a 'least like' aspect of Hostaway right now. The system has been a reliable all-in-one solution for our scaling operations. The channel manager is rock solid, and the automation features are saving my team significant time, which is our top priority. The support during setup was excellent, and the platform's stability is what we value most. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.