# Page 4 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hostaway the right Vacation Rental solution for you? Explore 1575 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1575) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Hostaway ## Showing most helpful reviews Showing 76-100 of 1575 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Specialist Hospitality Used the software for: Less than 6 months ### "Onboarding tips" October 30, 2025 5.0 The overall experience has been good, but I’d like to share some feedback about the onboarding process. I think it would be much clearer and more effective if the onboarding were done over a couple of full days, with everything covered together under guidance. Right now, having short sessions spread out over time made it harder to follow the flow, some things were unclear, and we weren’t always sure if we were doing everything correctly. A more structured, continuous onboarding would help new team members feel more confident and better prepared, and it would also speed up the overall process, allowing potential issues to surface and be resolved more quickly. But he sessions we did were clear and helpful, just a bit too short. Pros I really enjoyed being part of a dynamic company that’s constantly evolving and focused on innovation. The platform is strong and impactful, and it's a real difference for its users. And it has Finnish roots! Cons Some internal systems and structures are still catching up, which occasionally is making the coordination a bit challenging. Review Source Briana O. Owner Real Estate Used the software for: Less than 6 months ### "Amazing service. I would highly recommend! " May 19, 2026 5.0 10/10. Hostaway has been simple and straight forward with a crazy amount of features that will improve our property management company immensely. Pros The onboarding was extremely quick and easy! \[sensitive content hidden\] was excellent to work with. He was patient and answered all of our questions. 10/10 recommend. Cons Everything has been wonderful so far. I don’t have any recommendations to improve the onboarding process. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Pricing. Functionality. Easy onboarding. Review Source Trevor W. Owner Real Estate Used the software for: Less than 6 months ### "Great experience from start to finish" October 27, 2025 5.0 Overall the experience has been a 10/10. I would highly recommend Hostaway to other property owners. Pros The onboarding experience was a amazing. From start to finish it was very thorough and I appreciated the attention to detail. Cons The platform UI is a bit dated and the mobile app has somewhat limited functionality. This would be my only "complaint" and it is minor. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Name recognition and support. Guesty was almost impossible to get ahold of. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Hostify offered limited support and didn't have the integrations I needed. Review Source RD Romeo D. PM Executive Office Used the software for: Less than 6 months ### "Property Manager " October 23, 2025 5.0 Our overall experience with Hostaway has been outstanding. The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms. \[sensitive content hidden\] made the onboarding process easy and enjoyable — she guided us step by step and made sure everything was perfectly configured. Hostaway has truly become a key part of our property management operations. Pros What I like most about Hostaway is how organized and efficient the platform is for managing multiple short-term rentals. It simplifies every part of the process — from messaging and reservations to pricing and automation. Most importantly, the onboarding experience was seamless thanks to \[sensitive content hidden\], our onboarding manager. She’s incredibly knowledgeable, patient, and supportive throughout the setup process. Cons Everything has been working smoothly so far. No complaints — the system and support team have exceeded expectations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) because of the good quality of Host Away Review Source TZ Tamzed Z. Head Admin Building Materials Used the software for: 6-12 months ### "Reliable Automation With Room to Improve" November 25, 2025 5.0 Pros Hostaway’s biggest strength is how well its features integrate into a single, easy-to-use platform. The automated messaging, calendar syncing, and channel management tools work smoothly together, which makes day-to-day property management much more efficient. It also offers strong connectivity with major booking channels, reducing double bookings and saving a lot of manual work. The dashboard is clean and intuitive, helping you quickly understand performance, occupancy, and guest communication. Cons What I liked least about Hostaway is that some features feel less polished than the core channel-management tools. Certain integrations can be slow or require additional troubleshooting, and occasional sync delays create extra manual checks to ensure accuracy. The reporting functions, while useful, could be more customisable to better suit different property types and operational needs. Customer support is generally helpful but can sometimes take longer than expected to resolve more technical issues. Overall, the platform is strong, but these areas—system optimisation, deeper customisation, and faster support responses—would significantly enhance the overall user experience. Review Source Simona P. Property Manager Hospitality Used the software for: I used a free trial ### "Onboarding eccellente con Deborah" February 16, 2026 5.0 L'esperienza di onboarding con Hostaway è stata eccellente grazie a Deborah. È una professionista molto preparata: spiega ogni funzionalità in maniera chiara ed esaustiva, restando sempre aperta a qualsiasi domanda o dubbio. Ha la capacità di farti sentire subito a tuo agio con la piattaforma. Inoltre, trovo utilissimo poter rivedere la registrazione dell'intera call: è un dettaglio che rende l'apprendimento ancora più produttivo ed efficace. Pros Ottima interfaccia e un onboarding che fa davvero la differenza nell'apprendimento. La piattaforma è completa e le integrazioni con software di terze parti sono un grandissimo valore aggiunto per la gestione dell'attività. Cons All'inizio può sembrare un po' complesso perché le funzioni sono davvero tante, quindi serve un attimo di tempo per prenderci la mano e abituarsi. Review Source KC Kit C. owner Real Estate Used the software for: 1-2 years ### "hostaway experience" October 20, 2025 5.0 very helpful customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Pros customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Cons just that the number wasn't working Sunday-this morning but once I got threw Jay was great just that the number wasn't working Sunday-this morning but once I got threw Jay was great Review Source JA Jesse A. Owner Hospitality Used the software for: Less than 6 months ### "Excellence in Customer Care!" February 8, 2026 5.0 My experience has been excellent! \[sensitive content hidden\] was very knowledgeable and extremely helpful during the on-boarding process! Thanks \[sensitive content hidden\]! Pros I appreciate the structured, detailed and friendly onboarding process. This has been a great experience as we are changing PMS platforms. Cons I understand that not all PMS are perfect, having every single feature, Host Away meets my business needs. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostaway Customer service, the ease of use of the dasboard and overall value. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty's customer service could be better and their pricing structure needs to improve. Review Source JG Jaime G. CEO Hospitality Used the software for: 1-2 years ### "Great Customer Support" October 29, 2025 5.0 Great! Quick and easy, my issue was solved. We were experiencing a recaptcha issue for whatever reason, and \[sensitive content hidden\] took me through the steps to troubleshoot. We got the issue resolved in about 10 minutes and the hold time to jump on the call was only a minute or two. Thanks Hostaway! Pros \[sensitive content hidden\] was helpful and solved my recaptcha issues on the website. Thank you \[sensitive content hidden\]! and thank you Hostaway for supplying great technical support so quickly, as always. Cons There was nothing that I disliked about hostaway pertaining to my customer service phone call. Thank you \[sensitive content hidden\]. Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and Hostaway is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. Hostaway had so many more bells and whistles for us so we knew it was the right move. Review Source AC Amanda C. owner Real Estate Used the software for: 6-12 months ### "Great customer service once someone answers" February 16, 2026 5.0 Overall customer service is very acknowledgeable and helpful. It really is just the wait time of getting someone Pros Nico was super helpful and answered all my questions with ease. He knew exactly what I was trying to do Cons The wait time to get someone on the phone for help. I called twice and waited over 45 minutes so I hung up. I had to get this done but luckily someone answered after 15 minute wait today Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) not detailed enough on the backend for growing business Review Source BR Brian R. Property Manager Hospitality Used the software for: 2+ years ### "Thank You-Greatly Appreciated" May 28, 2026 5.0 Pros \[sensitive content hidden\] was patient and took the time to make sure I understood the formulas and values. I very much appreciated his expertise. Cons I don't like math! But appreciate \[sensitive content hidden\] ability to help me understand. I appreciate Hostaway's availability. Review Source LF Lorenzo F. Property Manager CEO Real Estate Used the software for: Less than 6 months ### "Avoid Hostaway — Unprofessional and Pushy Sales Tactics" September 23, 2025 1.0 At first, Hostaway seemed promising. The sales rep, \[sensitive content hidden\] , was very responsive and friendly during the sales process. We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company that offered a more tailored solution without the extra costs, \[sensitive content hidden\] responded by speaking negatively about that company. Ironically, when I asked the other provider about Hostaway, they only had respectful things to say. That contrast spoke volumes. After requesting to cancel, I received a string of increasingly pushy emails from \[sensitive content hidden\] , repeatedly trying to convince us to stay with additional discounts. Despite declining multiple times, the pressure continued. The worst part was when \[sensitive content hidden\] crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up. This behavior was unprofessional, manipulative, and completely unacceptable. Overall, this experience showed me how poorly run Hostaway is behind the friendly sales pitch. I would strongly advise others to avoid this company. Pros Helpful, friendly sales team at first with quick responses. Cons Pushy, unprofessional, even messaged my family after I declined. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostaway Affordable, no contracts, no pushy sales rep Review Source SH Shannon H. Owner Real Estate Used the software for: 6-12 months ### "Y3n is the Best Customer Service Rep! " February 18, 2026 5.0 It's amazing, I am very happy that I chose this PMS. My business is growing quickly, and Hostaway is a big part of it. Pros Customer Service and 24/7 phone support. Y3n is my favorite customer service rep. He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes. He went above and beyond and is very patient. He's the BEST, he deserves a raise! Thank you Y3n? Cons It was a learning curve to get everything set up, but that's normal when using a new system! I had plenty of support along the way. Thank you! Review Source LD Luis D. Manager Hospitality Used the software for: Less than 6 months ### "A Game-Changer for Property Management" October 14, 2025 5.0 5 stars. We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly. The features are incredibly powerful; the unified inbox and centralized calendar alone have dramatically cut down on our administrative time. The automation tools are also top-notch and have reduced the risk of errors across our listings. Pros \[sensitive content hidden\] did a great job explaining everything to me. As a property manager, Hostaway has been an absolute necessity for scaling and efficiency. The platform is robust, but what really sets them apart is the customer support. Anytime I've had a question or needed a hand, their team has been incredibly responsive, knowledgeable, and genuinely helpful. Beyond the technology, the customer support team deserves special recognition. They are consistently attentive, quick to respond, and clearly experts in the short-term rental space. Knowing I have reliable support makes navigating complex issues painless. Cons "Learning Curve: The platform is very powerful, but it has a somewhat steep initial learning curve. The initial setup takes time, but it is worth it for the automation you achieve afterward." Review Source Karen S. director Real Estate Used the software for: Less than 6 months ### "I really recomend hostaway as a channel manager" November 1, 2025 5.0 \[sensitive content hidden\] was very knowledgeable and helpful. She made my transition into the platform smooth and easy. The platform really has everything — from accounting and property management to website creation. It’s very simple and easy to use. \[sensitive content hidden\] definitely knows a lot about the company and was able to answer all my questions clearly. I’m sorry that I submitted this review a bit late, but if it can still be counted in her favour, I would really appreciate it — she truly deserves the recognition. Pros I really enjoyed the one-on-one call for setting up my account. The support was personal, clear, and helpful — it made the onboarding process smooth and easy to understand. Cons There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to the website. Review Source KM Kelly M. Director Hospitality Used the software for: Less than 6 months ### "Highly Recommend \[sensitive content hidden\] as your onboarding Specialist!" October 16, 2025 5.0 I would highly recommend Hostaway for its support and impeccable customer service. \[sensitive content hidden\] was very helpful in the setting up and helped set up automated messages, clear instructions for my guests to make management more time efficient overall. Thank you again! Pros \[sensitive content hidden\] was my onboarding specialist for Hostaway and has been a massive help in guiding me through the set-up. He is extremely knowledgeable and informative and goes beyond to helping his clients. His support has been a huge asset to getting my business off the ground and would highly recommend. Thank you! Cons The system is more complex than I imanaged but with the support and understanding from \[sensitive content hidden\] helped me overcome this quickly and understand how to use it more efficiently and save me time. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Wanted a better quality software system to work from that helped manage the cleaners and payments and would help set up the website as well. Review Source Gina O. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Onboard" May 15, 2026 5.0 Pros I recently had the pleasure of working with \[sensitive content hidden\] , she was phenomenal! I learned so much!! Cons I just onboarded so I have no complaints as of yet. I'm still learning and navigating the software!! Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) It was not very easy to navigate and I had a hard time onboarding. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 6-12 months ### "Best Software for STR" May 25, 2026 5.0 Pros Todo muy bien, me ayuda a poder organizar todo mi negocio y poder usar la tecnologia para poder vender mejor mis servicios Cons Podrian tener alguna linea telefonica o un whatsapp para poder ser atentidos rapidamente. aveces puede ser un poco lente Review Source KN Kevin N. Owner Real Estate Used the software for: Less than 6 months ### "Great System and Support" February 26, 2026 4.0 \[sensitive content hidden\] who onboarded me has been a great asset to get me up and running. She has gone above and beyond to provide an exceptional onboarding experience. Pros Great tool to integrate all calendars and aspects of managing properties. Nice to have a single tool for booking across multiple channels and easy to navigate the user interface. Cons Still behind on some features/functions. Should be able to permanently set Seasonal Rates without having to manually block calendars and adjust pricing from there. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Pricing was the main driver and ease of use. Switched from [Vacation Rental Desk](https://www.capterra.com/p/104510/Vacation-Rental-Desk/) No API integration and support issues with the company. Review Source JH Joao H. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "Atendimento muito bom" October 30, 2025 5.0 Tenho gostado muito das funcionalidades. e principalmente da estabilidade do sistema o que me garante segurança e tranquilidade Pros Estabilidade do produto durante todo o período de utilização. As funcionalidades também ajudam bastante Cons A demora no atendimento presencial, quando necessário. O primeiro atendimento, através do e-mail, foi rápido, mas não solucionou o problema e tive que solicitar atendimento on-line. O Josue, quem me atendeu, foi muito eficaz. Review Source VR Verified Reviewer Property Manager Hospitality Used the software for: 6-12 months ### "\[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future!" February 5, 2026 5.0 Pros \[sensitive content hidden\] really helped me a lot with my concerns. He has been really good with assisting. Looking forward to coordinating with them in the future! Review Source JH Jordan H. Owner Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] is the man! Helped me so much." February 19, 2026 5.0 Pros \[sensitive content hidden\] was incredible in helping me set up owner statements and onboarding a new listing. We spent about 3 hours on a call together all questions were answered like a pro and helped me step by step. Cons Nothing everything was great! I have no complaints about the service. \[sensitive content hidden\] was thorough and helped me tremendously Review Source VR Verified Reviewer owner Hospitality Used the software for: Less than 6 months ### "The mixed bag of Hostaway" October 27, 2025 5.0 Overall its a good platform however the integration move from just Air B&B to Hostaway and the other platforms is not easy or quick. I can see that eventually its going to be fine but its taken me hours upon hours..and the person doing my onboarding was not easy to work with. For me. Pros \[sensitive content hidden\] took my call today. I had a great experience. She followed along, understood the issue, helped me resolve it and has a sense of humor. Excellent! Cons 1-If the agents are busy and you leave a call back number I have not gotten ever a call back. 2-the layout of the portal is difficult with letters so small...very primitive and not a great UI. 3-the booking machine UI is horrible. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway Price and number of units..and live person support Review Source AH Andreas H. owner Hospitality Used the software for: Less than 6 months ### "everything good. " October 31, 2025 5.0 Meine Erfahrungen mit Hostaway waren durchweg positiv. Die Plattform ist zuverlässig, benutzerfreundlich und bietet alle Funktionen, die man für eine effiziente Verwaltung der Unterkünfte braucht. Der Kundenservice ist schnell, freundlich und lösungsorientiert. Updates bringen echte Verbesserungen. Ich habe mich stets gut betreut gefühlt und kann Hostaway uneingeschränkt empfehlen. Pros sehr schnelle Abwicklung und gute Kommunikation. Die Gespräche waren auf Augenhöhe und die die Einführung dehr persönlich. Cons Alles war gut. Ehrlich gesagt gab es nichts, was mir an Hostaway nicht gefallen hat. Ich war immer rundum zufrieden – sowohl mit dem Support als auch mit der Bedienung und Zuverlässigkeit des Systems. Alle Funktionen liefen stabil, Updates wurden sinnvoll umgesetzt, und der Kundenservice war immer freundlich und hilfsbereit. Absolute Empfehlung! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) More apartment and that is to bog for smoobu Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.