--- title: "Page 4 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Hostaway the right Vacation Rental solution for you? Explore 1622 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152433/Hostaway/reviews/?page=4" page_type: "reviews" language: "en" --- Hostaway 4.8 (1622) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 4 - Reviews of Hostaway ## Showing most helpful reviews Showing 76-100 of 1622 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Peter H. Owner Hospitality Used the software for: 1-2 years ### "Great Service" May 22, 2026 5.0 great - all customer service and sales people have been excellent and helpful and knowledgeable. great company Pros Jeriko was helpful as always and a pleasure to deal with. answered my questions quickly and kept me moving Cons Some clunky features, some info not clear on what exports to which fields in the platforms, and some api limitations Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway price and support, poos service from guesty Review Source KP Keelan P. owner Real Estate Used the software for: Less than 6 months ### "Amazing Coach "\[sensitive content hidden\] "" May 23, 2026 5.0 \[sensitive content hidden\] is awesome. He explains everything in great detail. Im Happy to have him coach me. I look forward to learning more. Pros It offers everything I need to help automate my listing and saves me time and stress. I feel it will help me expand. Cons I had a difficult time getting my on board started. I find it difficult to talk to someone immediately when I have a question. This was before \[sensitive content hidden\] started helping me. I do find the onboarding a week or so out which is to long. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I found it a better fit for me and my business. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) more integrations offered. tailored more to my needs Review Source DP Dawn P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Daryl just activated by 10th home with Hostaway and he did a great job!" February 19, 2026 5.0 great - \[sensitive content hidden\] just helped me activate my 10th home and it went smooth and efficiently as normal!!!!!!!! Pros Love having 24 real person to connect with at Hostaway / Love having all my properties in one place!! Cons Not being connected with Expedia - working with someone currently to decrease my monthly fee as I have 10 homes on Hostaway and would like a discount Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway capabilities and integrations ........... Review Source Jason D. CEO Real Estate Used the software for: Less than 6 months ### "Stay away from Hostaway. " December 4, 2025 1.0 Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with Hostaway dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. Pros Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. Cons VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for Hostaway). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. Review Source LB Lucy B. Director Hospitality Used the software for: Less than 6 months ### "Onboarding process" May 21, 2026 5.0 Very good so far. The onboarding process was thorough and comprehensive. The software opens up many opportunities for us a business. There are a couple of areas in which more flexibility would be hugely helpful (eg around multiple night discounts and check in time as described above). Pros Excellent onboarding process with a very diligent onboarding specialist who took the time to talk through things carefully and in detail. Cons Some components are a little bit inflexible (e.g i would like to offer discounts on multiple night stays during the week but not at weekends, and we couldn't find a solution for this). Secondly, I would like to continue offering 3.30pm as a check in time which bests suits our cleaning schedule and customer expectation, but they only give options for 3pm or 4pm. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway They had been reviews from existing customers Review Source Amy C. Cohost Real Estate Used the software for: 1-2 years ### "Terrific Tech Support Experience" February 12, 2026 5.0 Pros \[sensitive content hidden\], Hostaway's support representative, was spectacular this morning. There were several issues with owner reporting, and he was able to walk me through a solution and and explanation. I'm thankful for his problem-solving skill and the way he gave me words to help an owner understand her reporting. Cons I'm not sure why the formula needed edited in the first place. It seems that it should have been an update or in place already. Review Source JP Jeremiah P. User Admin Hospitality Used the software for: 1-2 years ### "Great experience! Thanks you Ak1!" August 21, 2026 5.0 Excellent! The support experience i received was so fast and incredible. Thanks so much to Ak1 for the great support experience. Pros My call was answered right away and also very knowledgeable, helpful, and friendly support—big shoutout to Ak1! Cons None that I can think of. Everything was good and smooth. Ak1 even sent me an email with the recap which was ver yhelpful. Review Source TM Tatiana M. Owner Hospitality Used the software for: Less than 6 months ### "Misleading Information, Poor Communication, and Unprofessional Service" May 20, 2026 1.0 We spent over a month discussing our listings and business needs before moving forward with Cory. However, after paying the fee and beginning the onboarding process, we realized that much of the information provided was misleading. As a business owner, I found this extremely unprofessional and felt completely misled by the entire experience. Pros Unfortunately, my experience so far has been negative. I currently have 20 pending listings that I am not comfortable moving forward with Hostaway due to the lack of communication and unresolved issues. Cons Very disappointing experience from start to finish. The information provided turned out to be false, and the level of professionalism was extremely poor. My emails were repeatedly ignored, and despite constantly chasing for answers, the actual issues were never properly addressed. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) I chose to go with Host away for Automations Review Source CC Charmaine C. Executive Support Manager Hospitality Used the software for: 2+ years ### "Issues were resolved" February 16, 2026 5.0 Overall, I had a very positive experience with Customer Support. The 24/7 availability is a major advantage, and both of my concerns were clearly addressed and resolved. I truly appreciate the assistance and special thanks to \[sensitive content hidden\] from Tech Support. Pros The customer support experience was excellent, especially with the availability of 24/7 support. Both of my issues were clearly explained and resolved, which was a huge help. Special shoutout to \[sensitive content hidden\] from Tech Support for the assistance! Cons N/A Review Source Briana O. Owner Real Estate Used the software for: Less than 6 months ### "Amazing service. I would highly recommend! " May 19, 2026 5.0 10/10. Hostaway has been simple and straight forward with a crazy amount of features that will improve our property management company immensely. Pros The onboarding was extremely quick and easy! \[sensitive content hidden\] was excellent to work with. He was patient and answered all of our questions. 10/10 recommend. Cons Everything has been wonderful so far. I don’t have any recommendations to improve the onboarding process. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Pricing. Functionality. Easy onboarding. Review Source KJ Kate J. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Great support team" February 10, 2026 5.0 I like this platform as it has excellent support. Fast an effective advice and solution to any problem. Pros Fast reply, effective step-by step navigation. \[sensitive content hidden\] suggested some fixes and they really worked. I had a problem for several day that no one could help me with and he did it in few hours. Cons I don't have any negative experience with Hostaway. It always does what I pay it for and has great support and continuous advancement. Review Source RR Rad R. owner Hospitality Used the software for: 6-12 months ### "Customer Support sessions" February 4, 2026 5.0 Pros Yen was really knowledgeable of all the technical aspects needed to trouble shoot any issues I had with my hostaway account. Cons In General the long wait times when calling to get a rep on the phone. Most of the time I wait about an hour or more. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Just had the best features, and customer service as well less issues. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Guesty was super unreliable, lots of bugs horrible customer service, and didn't have a lot of features, especially to hostaway. Review Source yS yam S. Owner Hospitality Used the software for: Less than 6 months ### "fatih - onboarding agent 10 stars!!! " August 5, 2026 5.0 Pros We had an excellent experience working with Fatih throughout the transfer of our many properties. Managing a large portfolio can be a complex process, but he made everything incredibly smooth, organized, and stress-free from start to finish. Fatih was always available whenever we had questions or needed assistance, responding quickly and ensuring that every detail was handled professionally. What stood out the most was his positive attitude—he was always friendly, patient, and genuinely happy to help, making the entire process much more enjoyable. His knowledge, efficiency, and dedication gave us complete confidence throughout the transfer, and we truly appreciated the level of service he provided. I can wholeheartedly recommend Fatih to anyone looking for someone reliable, professional, and a pleasure to work with. He is an outstanding person and an absolute asset to anyone who has the opportunity to work with him. Cons Some things with the software are missing for day-to-day, easy operations. app is not good enough Mobile version is not good enough Review Source JE Julie E. Property Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Amazing...." February 19, 2026 3.0 Average. I don't know that I would recommend Hostaway to others yet. I took a chance after reviewing other software and have been questioning that decision. As we move forward I hope more smooths out, but we will see. Pros \[sensitive content hidden\] was amazing!! Loved her knowledge and service! She helped resolve a must problem and did it in a timely manner. Cons Onboarding process is way more complex than it was made to appear when talking to the sales team. We were prepared, but the directions and process are not always clear. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing Hostaway Integrations were important to me and it seemed there were many. Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with Hostaway support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source AM Anish M. Director Real Estate Used the software for: Less than 6 months ### "Amazing Onboarding Experience " May 27, 2026 5.0 Pros \- \[sensitive content hidden\] was a really friendly, knowledgeable and helpful onboarding specialist - Platform has really rich features and reporting options Cons \- Steep learning curve however this is to be expected from a feature rich platform. I would expect this to reduce over time - Occasional lag and downtime on the platform Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Hostaway Features and onboarding support for transition Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Feature rich platform requirements Ai messaging / automations Review Source AC Amanda C. Owner Real Estate Used the software for: 6-12 months ### "Great service!" February 4, 2026 5.0 Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself Pros Y3n was very helpful and knowledgeable. Answered my questions with ease! He was happy to help with anything I needed Cons Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Seemed like a good choice after doing a walk through Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) No enough detail to meet my needs on the back end Review Source JD Jana D. Communication Hospitality Used the software for: 6-12 months ### "Great Platform with Excellent Support" August 23, 2026 5.0 Overall, my experience with Hostaway has been very positive. The platform offers a lot of useful features, and the quality of customer support makes a big difference. Pros Hostaway makes managing multiple properties and reservations much easier. The customer support team is also very helpful. \[sensitive content hidden\] in particular, has been excellent; responsive, patient, and knowledgeable whenever I’ve needed assistance. Cons There are some areas where the platform could be more intuitive, and certain features can take time to understand or require extra steps. But overall efficient. Review Source BR Brian R. Property Manager Hospitality Used the software for: 2+ years ### "Thank You-Greatly Appreciated" May 28, 2026 5.0 Pros \[sensitive content hidden\] was patient and took the time to make sure I understood the formulas and values. I very much appreciated his expertise. Cons I don't like math! But appreciate \[sensitive content hidden\] ability to help me understand. I appreciate Hostaway's availability. Review Source AG Andre G. Principal Revenue Manager Consultant Hospitality Used the software for: 1-2 years ### "Easy to Learn and Use" October 1, 2025 5.0 My overall experience with Hostaway has been excellent. The platform is reliable, easy to use, and makes managing properties much more efficient. From setup to daily operations, everything has been smooth, and I feel confident running my business with Hostaway. Pros The platform is easy to use and has all the tools I need in one place. The onboarding process was smooth, and Bryann’s guidance made it even better - he explained everything clearly, answered all questions and made setup stress-free. Cons Some features take a little time to fully learn transitioning from 1 platform, but once you get used to the platform, it becomes much easier to navigate. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) As a revenue manager with multiple clients, its an easy switch to do multi platform Review Source SJCJ Sam Jacques C J. Managing director Real Estate Used the software for: Less than 6 months ### "I recommend Hostaway" May 5, 2026 5.0 Very good, we love the software! Hostaway has a lot of possibilities to automate things and it works very good. The dynamic pricing tool is something really valueble. The app is also very nice to work with, I recommend it for property managers! Pros Hostaway has a lot of possibilities to automate things and it works very good. The app is very nice to work with, I recommend it for property managers! Cons That you need some time to understand everything in the beginning. Hostaway has a lot of tools and automations and that is very good, but it's in the beginning not that easy to understand them all. But they have a very good onboarding where everything is set-up and explained very good! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu didn't had enough features to work with, for more efficiency and automations. Review Source BH Blanka H. Tourist manager Building Materials Used the software for: 2+ years ### "Thank you for all" February 23, 2026 5.0 all good I hope that we can use Hostaway much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Pros Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links Cons nothing I hope that we can use Hostaway much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Review Source RC Robin C. Owner Hospitality Used the software for: 1-2 years ### "A long but thorough process" July 3, 2025 5.0 For the last 2 years, I (and my little boutique hotel the Dream Weaver in Puerto Peñasco, Mexico) have been with Hostaway under the umbrella of a different company while awaiting our documents in Mexico. I like Hostaway's tools and performance. For the last month, I've been working on taking our listings from Pisolino Rentals (the company we've been under for the last 2 years) to create our own account. Hostaway support team has been incredible in helping me do that. Almost as good as the support I have been receiving from Airbnb. I have been disappointed in the Sale part of things where emails sent were not answered. I chose Hostaway because I was led to believe that they are the best - and I can't judge because I haven't tried anyone else - but being a small boutique hotel, it was difficult to be left "hanging" in our operation during the switch over, while everything needed to be set up. Given all the hours I spent preparing for the change over, I assumed it would have been accomplished more rapidly however, the team members helping me in doing this transfer have been simply fantastic. My technological challenge and lack of knowledge about the transfer / integration may have partly contributed to my frustration (and dealing with banks in Mexico!!!). Pros Evaluating my experience with \[sensitive content hidden\[ at Hostaway support. She made this step of the process seem easy. I was able to follow her instruction, overcome challenges and successfully complete that part of the work. Giving the fact that there was more to be done, she set up a follow up call to complete the rest and make sure that questions that may come up meanwhile be answered at our next meeting. She was diligent, helpful, friendly and thorough. Evaluating \[sensitive content hidden\] of the Onboard process: Lots of help from 2 thorough and knowledgeable people. Very understanding of my situation, they have accelerated the integration process, scheduling meetings as quickly as possible and that is greatly appreciated. Cons Evaluating the whole Integration process: I didn't realize how much work there is to be done and how long it takes. I did MANY hours on my own to get everything ready and it still took a long time. I don't think this is a CON but rather a fact but this took me by surprise. I have found frustrating to have to follow directly myself with support of the partners affiliated with Hostaway. It would be simpler if the integration of EVERYTHING that needs to be done to be onboard could encompass ALL aspects. The last point is I didn't feel I was given all of the alternatives/choices in setting up ex: it was Stripe automatically with integration but in emails received, there were other alternative to Stripe that may have warranted a look at. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Because I have a basic knowledge of Hostaway having used it while under the umbrella of another company who used Hostaway. Although the price is higher than what I could have paid with an alternate product, I am pressed for time and didn't feel like starting the learning process all over again. Review Source SM SPENCER M. MANAGER Hospitality Used the software for: 6-12 months ### "SCAM COMPANY" October 17, 2025 1.0 Pros DECENT SOFTWARE BUT EVERYONE HAS DECENT SOFTWARE. THIS COMPANY WILL SCAM YOU IN MULTIPLE DIFFERENT WAYS. I USED THIS FOR 6 MONTHS. GO TO ANYONE ELSE Cons SCAM. THEY WILL REFUSE TO CANCEL AND CONTINUE TO CHARGE. THEY WILL CHARGE MORE THAN THE AGREEMENT AND YOU WILL HAVE TO LOOK CAREFULLY THROUGH BANK ACCOUNT BECAUSE THEY COME UP AS WEIRD LOOKING ACCOUNT>. BUT IT IS HOSTAWAY Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) I MADE A HUGE MISTAKE. THIS COMPANY WILL SCAM YOU WHEN YOU ATTEMPT TO CANECEL>. THEY WILL CHARGE YOUR ACCOUNT USING DIFFERENT NAMES TO CONFUSE THE ACCOUNTANT Review Source Katie M. Owner Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] ROCKS!" August 25, 2026 5.0 \[sensitive content hidden\] has helped provide me with the necessary steps to take in order to be successful with listing our first STR property. Pros \[sensitive content hidden\] has been supporting me throughout the process and I've had a great experience! We are in the beginning process of the listing; however, \[sensitive content hidden\] has been very patient and kind with all of my questions. Cons We currently do not have any cons to list about Hostaway. We are in the beginning stages of this process. 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