# Page 43 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 43 - Is Hostaway the right Vacation Rental solution for you? Explore 1577 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1577) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 43 - Reviews of Hostaway ## Showing most helpful reviews Showing 1051-1075 of 1577 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kellen N. Property Manager Hospitality Used the software for: Less than 6 months ### "Great product for a very fair price" July 19, 2022 5.0 So far our experience has been excellent. Their support staff has been very helpful and patient with us as we learn the software and had an answer for any question we have. Pros It is very user friendly, self explanatory and functional across several platforms Cons The only con I have found so far is that there really isn't an easy way to let our homeowners access their owner portals. The app is extremely basic and could use the ability to access more functions from it as well. Alternatives considered [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Ease of use, pricing, ability to integrate with our already established website, availability and response of customer service Review Source REP Roberto Enrique P. General Manager Real Estate Used the software for: Less than 6 months ### "Hostaway first impression" March 31, 2023 5.0 Great overall experience, the selling process was very smooth and onboarding was fast. I wish we could have started sooner with the onboarding but that is fine Pros I liked how easy the set up is and how many pre-configured features help you save time setting up things like automated messages and guest reviews Cons Nothing comes up to my mind right now, but maybe a the inbox works a little bit slow and take a lot of time to load up the messages sometimes. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Review Source EM Edex M. Administrative Real Estate Used the software for: 6-12 months ### "Excellent customer service and easy to use " October 16, 2023 5.0 Amazing Pros Everything. I cannot say anything else to be honest Cons Every platform definitely has its ups and down. But the team always give a prompt response Review Source AC Alex C. General Manager Real Estate Used the software for: Less than 6 months ### "Great experience!" March 13, 2024 5.0 Pros provided us with an outstanding onboarding experience! Since the beginning our specialist took care of us with a professional and friendly approach, we felt we have the right partner, who understands perfectly our needs and concerns. \[sensitive content hidden\] was always ready to help, support, suggest... many thanks indeed!!! Cons Not really about , but it is hard to set up finantial reporting and other features when working on different currencies. Review Source Nabil B. Member of Operations Team Real Estate Used the software for: 6-12 months ### "Convenient system, great UI and excellent customer service " August 27, 2021 5.0 Pros They are constantly updating their system to more up-to-date technologies and the system is pretty easy to use. Cons has few limitations with some booking channels. But I hope they are constantly working on it. Review Source TO Tesla O. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Induction Process" December 13, 2022 5.0 Excellent customer service, Ramon Laínez, guide us through the whole process across several training sessions. Pros The ease of connecting and duplicating the Listings and the payment gateway Cons The limitations on the website builder design. Review Source Response from Hostaway January 3, 2023 Thank you for your review! We are glad to hear that you found it easy to connect and duplicate your listings, as well as set up the payment gateway. Please email our support about the experience with the direct booking website builder. All recommendations are delivered directly to our product team for review. We are happy to hear that you had an excellent experience with our customer service, specifically with Ramon Laínez and have passed the kudos along! If you have any questions or need assistance in the future, please do not hesitate to reach out to us. -Josh from Hostaway PKD Pauline Kaye D. VA Real Estate Used the software for: Less than 6 months ### "Thank you for the assistance " June 13, 2024 5.0 Pros Customer Support . fast and reliable supports Cons N/A Review Source PN Peter N. Property Manager Hospitality Used the software for: Less than 6 months ### "A complete software" December 12, 2022 5.0 Unbelievable customer service. My rep, \[SENSITIVE CONTENT\] was extremely knowledgeable and courteous. Pros Very indepth software and easy to use. A must have Cons Process in connecting with Booking.com could be a bit less cumbersome. Review Source Response from Hostaway January 3, 2023 Thank you for your review! It is good to hear that you find the software very in-depth and easy to use. Our team is happy to hear that you received unbelievable customer service from our support team. We've passed our kudos along to the team member! If you have any questions or need assistance in the future, please do not hesitate to reach out. -Josh from Hostaway DM Dane M. Supervisor Construction Used the software for: 6-12 months ### "Working with Hostaway" July 11, 2024 5.0 Excellent service would definitely recommend recommend Pros Customer service works with you to make sure that you are fully satisfied Cons Need access for referrals to share with others Review Source JJ January J. Badass Agent and Host Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] ROCKS!" May 8, 2023 5.0 Pros The personalized onboarding provides is GREATLY APPRECIATED! \[sensitive content hidden\] patient and thorough explanations got me up and running VERY quickly, and I'm excited to be able to manage all my work in one easy-to-use place. Thank you for being awesome and for teaching this old STR dog some new tricks! Cons There's nothing I don't like about it so far! Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostaway I heard was great for fewer listings (I have 2 live and will put another 1 live in 6 months), and the price was fair. Review Source SK Stacy K. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Great tool" November 27, 2023 5.0 So far so good! We are still in the process of building out the backend and transitioning from our old channel mgmt tool. We've had 3 onboarding/training sessions with \[sensitive content hidden\] and he has been FANTASTIC. He's patient and helpful and has had really useful tips for us. His customer service is top notch! Pros The dashboard is very intuitive. We're transitioning from a different tool and finding to be really user friendly. Also, the onboarding sessions have been extremely helpful. Cons I have not yet found anything that I don't like. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The tool is not very intuitive and their customer service is not easily accessible. Review Source VR Verified Reviewer Disabled Hospitality Used the software for: Less than 6 months ### "WORST customer service" July 13, 2022 3.0 The one time I was able to speak to our rep he was short and condescending. He was argumentative and flat-out rude. Pros Ease of use and ability to block bookings from VRBO as well as Air BnB Cons Although it now blocks on the calendar it still does not pull payment breakdown from VRBO. The formula we use has had to be adjusted monthly since it doesn't seem to save. I am doing double the work to figure out owner payout and manager payouts. Review Source CB Colette B. Owner Hospitality Used the software for: 6-12 months ### "\[sensitive content hidden\] excellent service" May 1, 2023 5.0 It's been frustrating. But I see the light at the end of the tunnel Pros I like most when I get support from people like \[sensitive content hidden\]. When they take the time to explain how to do something or fix problems. Cons Time frame to get answers to questions and no answer when I call. Reason for choosing Hostaway Because you were the only company that allowed me to put houses I managed on the your software as I set up some houses under my accounts and I made some homeowners accounts under their name but I managed them. Review Source DK Danny K. Owner Hospitality Used the software for: Less than 6 months ### "Farshad was great!" November 27, 2023 5.0 \[sensitive content hidden\] was great with onboarding. He made us feel welcome to contact him any time. His instruction was clear and concise. Pros Ease of use, integration and management. Cons I don't really see any cons for your product. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The old software was buggy, expensive and support was lacking Review Source ML Maureen L. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Onboarding with \[sensitive content hidden\]" April 30, 2024 4.0 \[sensitive content hidden\] has been a great help in learning the software. He is very patient and willing to answer my many questions. Pros I appreciate that has an onboarding session. Cons I felt that the integration was sold to me as being much easier for all sites not just Airbnb. Reason for choosing Hostaway The option to manage owners, prices, bookings and staff in one place. Review Source DH Darryl H. CEO Hospitality Used the software for: Less than 6 months ### "New to Hostaway, A lot to absorb, but good support!" March 14, 2024 5.0 Pros Very specific to Vacation Rental management, the channels we address. Cons It is a lot to consume. They are yet to provide any turnkey implementation services. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Needed direct VRBO integration for accounting data, AI Pricing, etc. More a VRBO Issue than anything else. Review Source OF Olivia F. Directtor and CEO Hospitality Used the software for: Less than 6 months ### "Excellent software so far" October 5, 2021 5.0 Excellent onboarding ! So happy to be able to use a PMS without having to work on 'instant bookings' !!! Pros Excellent onboarding and customer support ! The greatest feature of all is that it works with booking upon requests !!! Which means we don't have to accept instant bookings ! It is probably one of the few softwares which allows this and at a very reasonable price ! Cons The onboarding is fantastic so far but we have used it for less than 4 months so cannot say yet. I hope the customer support remains as efficient and reactive after the onboarding as when we request help via the email support line it takes a few days to get an answer, and in that meantime you can be sure the traveler have gone somewhere else. Reason for choosing Hostaway I chose as they were the most flexible ones in terms of pricing and also the only ones that worked with Airbnb and VRBO with bookings on request ! (and not instant bookings !) Review Source BT Bao T. Property Manager Real Estate Used the software for: Less than 6 months ### "Great Software for STR" July 26, 2022 5.0 I love the onboarding process which help me hit the road faster. You can have the best software out there but it's no use if people don't understand how to utilize it. The rep working with me step by step to set things up properly. This is good. Pros Ability to do different things and fully in control of daily tasks through automation and templates Cons I'm still learning to utilize everything it offers! Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I saw other ratings. I got on the demo and I love the functions it provides. I can use mobile app which save me times when I'm not on my computer. Review Source MB Marine B. Host Hospitality Used the software for: 6-12 months ### "Hostaway review" January 7, 2023 5.0 its been a learning curve, but now that I have some things figured out operating is feeling less stressful. Pros I love using . It makes the day to to day very easy in one place. I cant say I love everything about the software, however, \[SENSITIVE CONTENT\] has made the process easier. Every single time I get stuck on the software and I don't know how to fix an issue, a short call with her has made me stay with the Hostaway. I hope Hostaway appreciates her as much as I do. She is incredibly patient and knowledgeable. Cons My least favorite thing about is the mapping and tickets for support. It sees they get lost in transition. Review Source CJ Caitlin J. COO Hospitality Used the software for: Less than 6 months ### "Great PMS system" July 13, 2023 5.0 Great experience with the sales and onboarding team! Pros Easy set up and onboard process with \[sensitive content hidden\] Cons I don't have any feedback just yet. I will in future. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Their system has a lot of bugs and errors. They promise more than they are actual able to offer through their PMS system. Review Source KM Kelly M. Owner Hospitality Used the software for: 6-12 months ### "Hostaway Review" August 20, 2021 5.0 Customer service is always there to help and quickly answers any questions. Pros is much better than other softwares we have used in the past. We have not had a single double booking and greatly enjoy all the features they offer. Cons Something that can be improved are the features available on the app. recently sent a survey asking for feedback on the mobile app and are working on implementing them. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source RM Robbie M. Owner Hospitality Used the software for: Less than 6 months ### "Help with financial reporting" May 22, 2023 4.0 9 out of 10 Pros direct booking site, reporting and auto messages Cons app features vs. desktop features; how difficult it is to build reporting Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) wanted direct booking site Review Source BB Blake B. Operations Manager Hospitality Used the software for: 6-12 months ### "Great work " March 19, 2024 5.0 Works good and am generally happy with it Pros Fast service when calling in to get help Cons Still some glitches to work out but glad gets there rec on it Review Source Justin N. Accountant Hospitality Used the software for: 2+ years ### "Hostaway Review" July 30, 2019 5.0 Pros Very easy to use and it is good to book rental vacations Cons everything is good with this software but customer service does take a while. Review Source Response from Hostaway May 13, 2021 Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better! JT Julie T. Owner Real Estate Used the software for: Less than 6 months ### "Review" October 25, 2023 4.0 Overall delivered what they said they would deliver. You get what it says on the tin. We are impressed with the service. Pros The most important features to us are the automation services as this saves time but also gives us the satisfaction that our customers are receiving regular contact regarding their bookings. Cons We were happy with the process from speaking to the initial person who introduced us to the package followed by the onboarding person. Reason for choosing Hostaway is much more user friendly plus we like the fact we can call customer support and speak to someone. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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