# Page 5 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Hostaway the right Vacation Rental solution for you? Explore 1570 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 5 - Reviews of Hostaway ## Showing most helpful reviews Showing 101-125 of 1570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Jelle V. Business Owner Hospitality Used the software for: Less than 6 months ### "Professional Team Behind an Excellent Software Solution" October 23, 2025 5.0 I had a great start with an excellent onboarding process, and my tutor, \[sensitive content hidden\], was truly exceptional. Although I faced some issues with a few of my landlords and had to begin with fewer listings than planned in my contract, Hostaway handled my refund request quickly and without any issues after three months. There’s always someone available to assist me or answer my questions to help improve my business. Thank you, Hostaway and \[sensitive content hidden\] Pros The easy to use interface keeps everything under control. The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and experienced, he truly helped broaden my perspective. I highly recommend both the Hostaway product and the support the team provides. Cons So far, I have nothing negative to say. I’m very satisfied with both the product and the service I’ve received. Review Source BH Bella H. Company Director Hospitality Used the software for: 1-2 years ### "Thanks \[sensitive content hidden\]!" February 6, 2026 5.0 Perfect! Thanks for your help with this issue I was facing. I highly recommend Hostaway because of this Pros Really excellent help from \[sensitive content hidden\] sorting out my calendar and pricing, made a huge difference and Im really grateful! Cons \[sensitive content hidden\] was helpful, friendly and professional and helped me to understand something complicated. Im now better able to run my business Review Source Hazel S. Property Manager Real Estate Used the software for: Less than 6 months ### "Definitely recommend the HostAway onboarding process! " February 5, 2026 5.0 Quick, effortless, and functional! This platform covers everything you think to properly manage your rentals! Pros \[sensitive content hidden\] was a fantastic help with the HostAway onboarding process. He made sure to explain everything perfectly, answered all of my questions, and made the process as seamless as possible. We are now up and running successfully with \[sensitive content hidden\] to thank! Cons We’ve had a flawless experience with Hostaway and truly have zero negatives to report overall win!!!! Review Source Frechly F. Comanager Business Supplies and Equipment Used the software for: 1-2 years ### "Dota 2 invoker Lord" October 16, 2025 5.0 Pros Agents are very professional and knowledgable. Plus the platform itself is user friendly easiy to navaigate Cons I notice when its first time to call i can reach to agents in just min 2nd call takes amost and hour Review Source AE Alexandra E. Business Owner Accounting Used the software for: Less than 6 months ### "Switf Service - Excellent " February 18, 2026 5.0 Terrific resolution and timely. He showed me some tricks I was not aware of related to selecting an email or text message. \[sensitive content hidden\] did an excellent job. I finally was able to complete a booking that was not confirming. I am grateful for the interface with \[sensitive content hidden\] Pros The financial reporting is superior! \[sensitive content hidden\] was able to point out some suances about the automated messages that I did not know about. It was terrific and valuable! Cons Sometimes its clunky integrating with partner portals. It is taking time to learn the hoops with the automated messages. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Support model was terrible, and the reporting was challenging. Review Source LL Lilou L. gestion locative Accounting Used the software for: Less than 6 months ### "Un outil indispensable pour la gestion locative !" May 20, 2026 5.0 Mon expérience avec Hostaway est très positive. L'outil simplifie considérablement la gestion des locations courte durée. Je le recommande vivement à tous les propriétaires et gestionnaires immobiliers. Pros Hostaway est une plateforme vraiment excellente ! La gestion des réservations est intuitive et très efficace. L'interface est claire, agréable à utiliser, et le support client est réactif et toujours prêt à aider. Un vrai gain de temps au quotidien ! Cons Quelques fonctionnalités avancées pourraient être encore plus personnalisables, mais rien qui ne remette en question la qualité globale du produit. Switched from [BookingSync](https://www.capterra.com/p/114051/BookingSync/) to expensive for the servicies, not enought Review Source RR Ron R. President Hospitality Used the software for: Less than 6 months ### "Hostaway PMS Review" October 29, 2025 5.0 Great onboarding and help with some integration issue which were resolved successfully. The onboarding process was incredibly smooth— their team guided us step-by-step, from channel integration to customizing settings and reporting. Pros Well integrated and easy to use and great support. Switching to Hostaway's Property Management System was a game-changer for my vacation rental business!The intuitive interface and responsive support made setup feel effortless, and I've already seen a boost in efficiency. Highly recommend for anyone scaling their short-term rentals! 5/5 stars. Cons The thing I liked least was some quirks in channel integrations—particularly with Hopper where there is no direct API integration. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Hostaway had a much more seamless integration with other channels than Lodgify and a cleaner user interface. Review Source nL nikki L. Broker Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] made a very complex process easy and fun! " October 24, 2025 5.0 It has been good so far. Mainly, I am glad to have continued IT support because I need to link another property next spring and I do not believe I would have the tech capacity without \[sensitive content hidden\] help, but he said support is ongoing which is amazing. He was also super creative and able to help me with logo ideas, color schemes, and ideas to help get more bookings. I have an MBA and I am a broker and I still learned so many useful tips from him. Pros \[sensitive content hidden\] did an amazing job. There were less expensive options but I am glad i went with this company because I was told the support was superior. I am not great with online capabilities, and he made the entire process very easy. Cons I really did not have any issues. If at anytime I had frustrations, \[sensitive content hidden\] was so good at explaining and and helping me navigate things I really do not have any complaints. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway integration and mainly customer support was said to be better Review Source SM Sam M. MD Hospitality Used the software for: 6-12 months ### "Great sales, bad product, even worse support. Be warned. " February 18, 2025 2.0 Be warned, this is not the all singing and dancing software you would expect from the sales pitch. Several untruths in the sales process, extremely poor onboarding led to ongoing issues. I would never go down this route again if we went back in time. Pros Multi calendar is quite good and the airbnb connection. Cons \- onboarding was terrible and led to several double bookings with zero support to solve. Extremely poor. - onboarding of booking.com extremely poor. - customer service levels are very bad. Agents frequently don't understand their own software. - No response when querying a major billing increase with no warning. - Account managers leave regularly and no replacement given. - Several new features launched but existing ones don't function well. - Told that Hostaway incorporate new features into existing price by sales Rep Cory, 12 months in and they have released several features which are all at an additional expense. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Length of contract and sales pitch from Hostaway. Review Source SN Seth N. Owner Hospitality Used the software for: Less than 6 months ### "Five stars" May 5, 2025 5.0 Fives stars for \[sensitive content hidden\] and also \[sensitive content hidden\] did great also. I am really enjoying the software and I already have bookings from new channels which I would not have without Hostaway. Pros Knowledgeable and friendly onboarding staff. Excellent features, mainly intuitive (though I did catch some things to increase efficiency for users), automations for letters and cleaning tasks are super helpful. Cons Nothing really. As mentioned I found some things for my onboarders to pass on to programmers and developers that will help improve your product for users. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway From what I read. Guesty's customer service was not as good. My onboarding experience was five stars and my customer service experience has been fantastic with hostaway. \[sensitive content hidden\] were both amazing. I hope Hostaway keeps this up and continues to invest in their staff that make people like me feel supported. I dread the day Hostaway sells out to a larger corporation and they cut back on the people support and replace them with chat bots. Review Source MM Mae M. Team Manager Hospitality Used the software for: 2+ years ### "A huge thanks to \[sensitive content hidden\] for going the extra mile!" October 21, 2025 5.0 Special mention to\[sensitive content hidden\]. He's the reason why I am answering this survey. He deserves to be commended--He's very helpful, approachable and went above and beyond to help us. Pros I love that all the platforms that we use is synced in this platform. Very convenient, it's also easy to use. Cons When there's a glitch in the system and everything else is affected. Of course our work is affected. Review Source BV Bryan V. Director Hospitality Used the software for: Less than 6 months ### "Very happy with my decision." May 21, 2025 5.0 Really great. so far i've been spending less and less time loggin into each channel to manage bookings and that's really a testament to the productivity/usefulness of Hostaway. Pros Has everything under one hood. it's super feature rich and - albeit intimidating at first - actually very easy and efficient once you get to know your way around. Cons The only downside i would say was the timing/availability for onboarding calls in general. I would also like to see a chat options for technical questions or guidance (although i can imagine it can be quite burdensome). The website designer could use major upgrades - ideally with many more options and even a option to book a designer to help customize it for non-web designer people. Widget preview window. IF possible, allow live preview when modifying the code. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway similar pricing, but heard good feedback from other people who use it. functionality was far superior Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) more features with Hostaway and better connectivity with channels Review Source EH Eric H. Chief Experience Officer Real Estate Used the software for: 6-12 months ### "Hostaway- not worth it" August 13, 2025 1.0 We lost a year of trial and error with trying to make this platform work. I hated the fact that my photo would never show up on mobile when I responded to guests. Simple things that they have lots of bugs. Pros I do not really have anything positive to say about Hostaway- \[sensitive content hidden\] our CSM was great. I would not be able reccomend them. ZERO stars Cons PROCEED WITH CAUTION-We just cancelled our hostaway account after 11 months. The Quickbooks integration never worked. We had to pay our Accountant extra time to unravel the Hostaway added fees. We were sold that it was free, but ended up having to buy that too, and it never worked. Our bank debit card would not accept Finland- over seas transactions. Hostaway took months to get our billing corrected. We had to open a special credit card just to get them paid. They switched CSM reps on us 3 times. Big hassle. Not worth the effort. Review Source MM Mubasher M. Manager Hospitality Used the software for: 1-2 years ### "Financial reporting" February 13, 2026 5.0 Great! \[sensitive content hidden\] helped me generate the financial review. She is very professional and helpful. Pros Always available. Great support all year long. They always follow up. Very professional and respond on timely manner. Cons I think their fees are high. If I had 5 or more listings then it would have been definitely worth it. Review Source KS Kurt S. Owner Hospitality Used the software for: 1-2 years ### "Hostaway support Excellent" October 14, 2025 5.0 \[sensitive content hidden\] helped me get through adding another channel to our properties. He knew his stuff and I completed the work in record time. Pros Ease of use and great customer support. Hostaway was very price competitive and we have enjoyed adding our properties. The main reason we switched from Guesty was Hostaways competitive pricing and live support. Cons Nothing I can think of at this time. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Mostly cost but also ease of use and live customer support Review Source ENA Emma Noelle A. NA Real Estate Used the software for: Less than 6 months ### "Customer Exp " November 8, 2025 5.0 Pros I really like Hostaway's all-in-one approach to vacation rental management, especially its robust channel manager. The platform's ability to reliably sync calendars, listings, and pricing across major Online Travel Agencies (OTAs) like Airbnb, Vrbo, and Booking.com, all from one centralized dashboard, is a massive time-saver. This feature effectively eliminates the anxiety of double-bookings and ensures maximum visibility across all sales channels, which is absolutely critical for scaling a property management business. The added benefit of powerful automation for guest messaging and tasks further streamlines daily operations. Cons I honestly do not have a 'least like' aspect of Hostaway right now. The system has been a reliable all-in-one solution for our scaling operations. The channel manager is rock solid, and the automation features are saving my team significant time, which is our top priority. The support during setup was excellent, and the platform's stability is what we value most. Review Source MG Margo G. Host Hospitality Used the software for: 1-2 years ### "Great Support" February 10, 2026 5.0 When I speak with agents, they are always helpful. They are knowledgeable about anything I need. \[sensitive content hidden\] was exceptionally patient and very kind. Pros \[sensitive content hidden\] was wonderful to work with! He was patient and kind and helped us update the reservation of our guest. Cons The wait time was extremely long. I had to call 4 times and had to wait over 1.5 hours on the phone before I was able to speak with an agent. Review Source ES Ella S. director Real Estate Used the software for: Less than 6 months ### "Great Customer suport" February 5, 2026 5.0 Pros Customer support has been absolutely fantastic. My call was answered almost instantly, and \[sensitive content hidden\] was incredibly knowledgeable and patient. They took the time to properly understand my issue and went above and beyond to make sure everything was fully resolved. It’s rare to come across service this efficient and genuinely caring — I really appreciate the effort and professionalism shown throughout the whole interaction.” Cons Some areas of the platform have a learning curve, and it can be a bit tricky to locate certain settings without assistance. Improving the navigation and clarity of a few workflows would really enhance the overall experience Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) better owner statements and ease of use. Review Source JR Jose R. Ceo Commercial Real Estate Used the software for: Less than 6 months ### "Todo perfecto." October 15, 2025 5.0 De momento todo genial, intuitivo comodo y sobre todo la ayuda en el Onboarding que estamos haciendo, configurando todo. Pros Su funcionalidad en todos los aspectos de un PMS, la configuración de las propiedades, las automatizaciones,.... Mi Onboarding lo está haciendo Deborah y estoy muy satisfecho con su implicación y formación de todo. Cons De momento el unico problema que le estoy encontrando que no tiene un modulo de facturación directa al propietario. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway Lo elegimos por su versatilidad en todo el sistema. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Nos encontramos muchos problemas con la gestión de canales y sobre todo con la automatización de mensajes, caidas criticas del sistema,... Review Source UQ Umar Q. CEO Accounting Used the software for: 1-2 years ### "Good PMS for all types of operators" May 27, 2026 4.0 Overall experience was good but could have been better. Needs to catch up with the likes of other major PMSs. Pros Ease of use, cost, recurring minor updates and Q&A sessions with senior team at hostaway. Overall good PMS. Cons UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) Better API connections and other major OTAs to list on Review Source LC Lynne C. Owner Real Estate Used the software for: Less than 6 months ### "Maximizing my revenue! LOVE IT!" October 6, 2025 5.0 I could not be any more pleased with my experience. I have increased bookings. I now have a REAL website for booking direct. My listings are much more professional and I do not loose sleep over double bookings! Pros Immediately saw increased results for bookings. It paid for itself in 3 days. This platform has everything I have wanted and more for my vacation rental! Cons Its complex and a little intimidating but \[sensitive content hidden\] , my customer service person has been extraordinarily helpful! He walks me through every step. I have had to go back and re-do a couple of things and he is so patient!! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway I just felt that it was the most robust. I only have 1 STR but it still made the most sense for me. Review Source Herbert T. OWNER Wholesale Used the software for: Less than 6 months ### "ALMA GREAT ONBOARD" February 25, 2026 5.0 it is a very nice way to have a great control of my operation, integrations, we can used in app to and so on.. Pros Customer Support, User Interface, Ease to use, integrations of most plataforms, calendair easy to see... Cons Maybe Hostaway could think better about price in South American.. Because the fee they used to charge is same as Europe and US. Review Source ALV ANNA LISSA V. property manager Real Estate Used the software for: 6-12 months ### "THE BEST CHANNEL MANAGEMENT SYSTEM" November 3, 2025 5.0 Very satisfied with Hostaway support — they respond quickly, answer clearly, and resolve issues well! Pros If I can give 20 stars I would like to do that. You don't know how much care, support, patience and gratefulness I felt for Hostaway and Aki. I was frantic because guests showed on my property and wanted access. Upon inquiry, they made an honest mistake of booking Nov 3 2026 instead of 2025. With Aki's help, the guests are happy, settled and the problem was sorted out and solved in just a few minutes. Cons Other hosts are convincing me to switch to another channel management system but no!!! I will be loyal to my Hostaway family Review Source MM Marnie M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Going next level" May 13, 2026 5.0 Excellent so far... \[sensitive content hidden\] (our onboarding contact) has been awesome in assisting us to optimise our settings and fully utlise the functionality of the Hostaway platform. Pros Onboarding support is comprehensive and tailored specifically to our needs. This has allowed us to seamlessy enhance our accomodations offerings. Cons There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb. Review Source ZP Zuzana P. Owner Real Estate Used the software for: 1-2 years ### "Unmatched customer service" October 13, 2025 5.0 Fantastic, I am glad I chose Hostaway. Pros I had troubles connecting new listing. Calling customer services & getting help couldn't have been easier. No waiting in line or being transfered from one place to another, just quick and efficient help. \[sensitive content hidden\] was super helpful. Cons N/A.. Switched from [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) They were awful Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.