# Page 59 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 59 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152433/Hostaway/reviews

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Hostaway

4.8 (1524)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 59 - Reviews of Hostaway

## Showing most helpful reviews

Showing 1451-1475 of 1524 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BW

Bryan W.  
Content Creator  
Investment Management  
Used the software for: Less than 6 months

### "Great Training"

July 25, 2023

5.0

Great training experience.

Pros

The website is clear and easy to navigate.

Cons

There is nothing at this time that I did not like.

Review Source

AS

Aruni S.  
Accommodation Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great Onboarding Specialist Support"

September 27, 2021

5.0

Our Onboarding Specialist, \[SENSITIVE CONTENT\] is one of the best supporting members in Hostaway . He has a good understanding of the software. His job knowledge must be appreciated.

Pros

The software is user-friendly and the user guide is very helpful.

Cons

An auto generated reservation confirmation feature should be implemented.

Review Source

KL

Kate L.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Great service"

January 9, 2023

5.0

Great onboarding process.

Pros

Super easy way to establish a direct booking website. It might not be fancy, but you can create it in minutes and be linked for payments.

Cons

It takes a few weeks to get on the calendar with an onboarding specialist but they do a great job once you get started.

Review Source

TJ

Tabatha J.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Direct"

April 14, 2022

5.0

Overall, so far so good. Need to learn and use it a little more to work out the kinks and find any in discrepancies.

Pros

Great customer service, easy to get zoom appointments, basic usage is easy.

Cons

none currently. No issues to report at this time. will notify if there is

Reason for choosing Hostaway

Need booking integration, ease of integrating booking platforms.

Review Source

EP

Erica P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Hostawy"

March 19, 2021

5.0

As a new user I have been generally pleased with the product, that being said we are in the early days of our deployment of this software.

Pros

the channel manager and booking engine functions

Cons

Response time can be delayed due to timezone challenges.

Alternatives considered

[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostaway

more functionality

Review Source

LPT

Louis Philippe T.  
President  
Hospitality  
Used the software for: Less than 6 months

### "Review after 2 weeks"

March 1, 2023

5.0

The integration and launch isn't going as smoothly as expected, but we remain positive

Pros

User X is awesome. It's very intuitive and simple.

Cons

Losts of glitches with the integrations and launch. For example for received many reservations with no cleaning fee.

Review Source

DP

Drew P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Great product and company"

April 12, 2021

5.0

Pros

Hostaway has been a great company to work with. Great customer service and everything is as promised and advertised.

Cons

Compared to other softwares that I've used there are no cons.

Switched from

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

I had a terrible experience with Hostfully.

Review Source

LH

Lize H.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "Looks great"

April 14, 2023

4.0

Pros

I am new to Hostaway but very happy I found them!

Cons

Monthly cost for user who only have a few listings

Review Source

sB

sylvain B.  
manager  
Hospitality  
Used the software for: 2+ years

### "Very happy of the service"

November 19, 2020

5.0

Pros

easy to use. all the features that I need

Cons

can't see any things, I have the different platforms that I need

Review Source

cA

christopher A.  
Owner  
  
Used the software for: Less than 6 months

### "Great start but poor functionality "

August 2, 2018

3.0

Nothing

Pros

Good setup and support, user friendly software that was easy to pick up and work with. Think Airbnb over booking,com

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly. A good start but very basic in its fictionality and options. good for amateurs but not for serious users

Review Source

Response from Hostaway

May 13, 2021

Dear Christopher, we have taken your feedback to heart and continued to produce an easy to use platform with good support. Since 2018, we have implemented cross-listing support, LOS pricing, closed on arrival/departure, coupons for discounts, bulk editing or rates and rulesets and we hope that you enjoy these improvements!

NT

Nancy T.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Review"

November 25, 2022

5.0

Pros

Customer Service support is top tier. Our rep \[SENSITIVE CONTENT\] is always available to answer our questions and patiently explains the features we are learning.

Cons

VRBO/ Stripe configuration is tedious. Owner reporting should include analytics such as occupancy report.

Review Source

NV

Naomi V.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Easy and clear booking system"

February 12, 2023

4.0

Good first impression.

Pros

The booking system is easy to use and has a lot of functionalities.

Cons

The hostaway app could be clearer for example the dates are written on American way. (month-day-year).

Review Source

PG

Priyanthan G.  
Founder & CEO  
Hospitality  
Used the software for: Less than 6 months

### "Support call - \[sensitive content hidden\]"

February 7, 2023

5.0

Was a great experience!

Pros

\[sensitive content hidden\] from the support team was great resource. She was very patient and resolved all my question and explained everything in detail.

Cons

Mobile app, limitation in features and i guess this will get resolved in the near future.

Review Source

SK

Sandip K.  
Owner  
Recreational Facilities and Services  
Used the software for: Less than 6 months

### "Perfect"

April 6, 2022

5.0

Exactly what I needed

Pros

Integration and channel management. Ease of setup and use of website

Cons

Nothing. It does everything I need and very simple to use

Review Source

PK

Peter K.  
Owner/Operator  
Hospitality  
Used the software for: Less than 6 months

### "Support"

November 18, 2022

5.0

so far so good. Today I was on the phone with \[SENSITIVE CONTENT\] . She was patient and very helpful. Helped me navigate a few set up problems. Thank you \[SENSITIVE CONTENT\] ! Ten Stars for \[SENSITIVE CONTENT\] !

Pros

Logical process, somewhat easy to understand

Cons

Some information wasn't pushed properly

Review Source

WB

Will B.  
GM  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Solid so far. "

March 12, 2021

5.0

Positive

Pros

Simple to use, cost effective, scalable for our business.

Cons

I am still learning the ropes. Time will tell once we have gone through more reservations.

Alternatives considered

[Rezdy](https://www.capterra.com/p/122690/Rezdy/)

Reason for choosing Hostaway

Pricing.

Review Source

SG

Suzy G.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Onboarding with Hostaway"

May 10, 2022

5.0

Pros

The product is quite easy to use and intuitive. The inbox and calendar are very helpful. Support is great.

Cons

Nothing to report as yet.................

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostaway

Hostaway had more functionality and is scaleable.

Review Source

SS

Sonya S.  
Director of FInance  
Hospitality  
Used the software for: Less than 6 months

### "Great software and great onboarding service/training"

March 1, 2022

5.0

Excellent, I have been very impressed with all the trainings and the onboarding process overall. Everyone has been incredibly helpful.

Pros

Its ease of use! After training, it has been incredibly helpful and easy to use.

Cons

There has been no cons that I have witnessed thus far.

Review Source

CS

Christopher S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "\[SENSITIVE CONTENT HIDDEN\] has been Wonderful!"

June 22, 2021

5.0

Working with \[SENSITIVE CONTENT HIDDEN\] has been a pleasure. He is very knowledgeable and has made the onboarding process a breeze.

Pros

Interface is nice. Channel manager seems robust.

Cons

Inability to link calendars between child listings.

Reason for choosing Hostaway

Customer Service.

Review Source

GR

Gabby R.  
Short Term Rental Host  
Real Estate  
Used the software for: Less than 6 months

### "Gets the job done"

February 24, 2022

3.0

Pros

I like having the calendar where I can view all listings on multiple channels.

Cons

Taking time getting used to it. It's taking me several training sessions to get comfortable with the system.

Review Source

ML

Maura L.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Software"

April 13, 2021

5.0

Pros

Messaging, Automations, Payments, Calendar

Cons

I love it all so much on Hostaway there is nothing to change.

Switched from

[iGMS](https://www.capterra.com/p/157033/iGMS/)

Not enough features available.

Review Source

aG

alessandra G.  
realtor  
Hospitality  
Used the software for: Less than 6 months

### "amazing"

July 14, 2022

5.0

amazing

Pros

its very user friendly. easy to navigate, they have a lot of bulk options which makes my life easier.

Cons

the price is a bit more expensive then my other channel manager

Review Source

rN

ryland N.  
owner  
Management Consulting  
Used the software for: Less than 6 months

### "No ability to add multiple airbnb accounts "

February 17, 2017

4.0

Would be better if this was possible as I manage multiple air bnb accounts and therefore doesn't work for me. I wish it could because it looks great!

Pros

Simple

Cons

Not able to add multiple airbnb accounts

Review Source

Response from Hostaway

May 13, 2021

Hello Ryland, thank you for your feedback. We have taken your feedback sincerely and added support for multiple Airbnb accounts just 4 weeks after you reached out. We hope you'll consider us again!

VK

Viktor K.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "It works better then expected."

February 18, 2017

5.0

I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Pros

Simplicity of GUI and use.

Cons

Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

Review Source

Response from Hostaway

May 13, 2021

Dear Viktor, we kindly appreciate your feedback and have made lots of improvements since 2017. Thank you for your review!

RL

Rachel L.  
Ceo  
Hospitality  
Used the software for: Less than 6 months

### "Hostaway Onboarding "

June 18, 2021

5.0

Excellent - quick to solve, very happy

Pros

Helpful answering all questions and showing me what to do - even when the call finished very quick responses. Very patient with me and incredibly knowledegable

Cons

I didn't have any Con's very happy with the service

Reason for choosing Hostaway

Cheaper and the same solution - great customer service

Review Source

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