# Page 6 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Hostaway the right Vacation Rental solution for you? Explore 1570 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 6 - Reviews of Hostaway ## Showing most helpful reviews Showing 126-150 of 1570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Property Manager Real Estate Used the software for: 1-2 years ### "Amazing customer support!" October 6, 2025 5.0 I was once again impressed with the amount of knowledge and assistance given by the agent. The system is easy to navigate so they agent was able to tell me easily how to fix what I needed to to achieve the result I wanted. Very happy. Pros Great customer support, the system is easy to use and the agents know what they are talking about. The agent even went further to help me and advise me on additional point I didn't even realise I had to correct. Cons I can truly say that I can't list anything that I am not happy with when it comes to HostAway, their customer service or the functionality. Review Source DO Daniele O. CEO Hospitality Used the software for: 1-2 years ### "Excellent Support and Patient Assistance from John Bassey!" October 11, 2025 5.0 Overall, I’m very happy with the service. Once I was connected with Kohn Bassey, everything went smoothly. Excellent customer care and a great experience overall! Pros John Bassey was extremely patient and helpful, guiding me through every step to figure out what was wrong. He took the time to explain things clearly and made sure the issue was fully resolved. I truly appreciated his professionalism and support. Cons The AI system asks for quite a lot of information before connecting me to a live agent, which can take some extra time. Review Source KH Kelly H. Owner Manger Real Estate Used the software for: Less than 6 months ### "Speedy & Thorough Onboarding" October 30, 2025 5.0 Overall Hostaway onboarding has been exceptional and thorough. Very thankful for \[sensitive content hidden\] understanding and support in answering all my questions in such detail as well as tips. Pros Integration opportunities with multiple platforms. Also single calendar view with syncing so I don't end up double booked. Cons Least liked that there are not more task templates available. Also wish there was an easier way to import expenses. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostaway I reviewed Hospitable and Guesty as options. Choose Hostaway due toIntegration options as well as public honest reviews I found about the product and its functionality. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Easy to use and very good onboarding" May 21, 2026 5.0 The onboarding process was quite smooth. I received many tips and good explanation by \[sensitive content hidden\]. She was very supportive. The tool is quite easy to use, although AI still needs to be trained a bit. Pros Onboarding went very well, user interface and tool itself is quite easy to use, happy to have all bookings in 1 platform Cons Would like to be able to use more languages, such as French, German, etc. AI is sometimes sending messages in 2 languages. Review Source EW Elena W. Owner Accounting Used the software for: 6-12 months ### "Happy with Hostaway" October 21, 2025 5.0 Great and \[sensitive content hidden\] is a Great/Outstading Agent. My experience has always been good. Emails explaining how to do it is always helpful Pros Hostaway has made my life easier with my 3 Condos and having \[sensitive content hidden\] to help me with any issues I have, has been Great! He is Great. Pleasant, willing to help and resolves the issue. Cons Sometimes confuse about the Channels,, especially with booking.com. I feels sometime things are not synchroniizing correctly for me Review Source Laila S. director Hospitality Used the software for: Less than 6 months ### "Hostaway is a good platform" February 24, 2026 5.0 Mel gave us training on the software and she was really great , kind friendly and always willing to help if she could Pros We are new to hostaway, however so far it seems like an incredibly helpful tool in streamlining our processes. Its very extensive so we are still learning Cons Its so detailed its quite complex. The process isnt very stratightforwards for our contractors in terms of getting alerts and notifications- not very user friendly so we are having issues with this Review Source KC Kai C. Operations Real Estate Used the software for: Less than 6 months ### "Amazing Review for \[sensitive content hidden\]" February 9, 2026 5.0 Great so far! love working with the team and having customer service be so handy for us to use. I like the simplicity of the layout. Pros The customer service of the team and layout of the system. The customer servie really is the best and the reason why we are with hostaway. \[sensitive content hidden\] is the best help Cons Some owner configuration and guest configurations from messaging standpoints could be better. More automation and more customization and photos to be allowed in messages. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing Hostaway Smaller scale and ease of set up overall for the compnay Review Source GB Garet B. CEO and owner Real Estate Used the software for: 1-2 years ### "Thanks \[sensitive content hidden\]" October 14, 2025 5.0 Great. They have helped my business grow. Good company and easy to get a hold of thank you for your support Pros \[sensitive content hidden\] was great. Thx for your help. I actually get \[sensitive content hidden\] a lot and he’s always helpful. And polite. Thx Cons Idk. Thanks for your help. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Hostaway Ease and price. Thx. Jj Review Source RM Rebal M. Booking Manager Hospitality Used the software for: Less than 6 months ### "Flawless experience " October 24, 2025 5.0 easy and smooth sailing all the way our booking engine was set up in 10 minutes. no need for a website even Pros The ease of setting up and how smart the back-end system is, it automatically grabs all the needed info from the portals, Fatih was and still the best ! big shout out to him for his joyful and informative sessions Cons honestly there is nothing here not to like . this is an all in one system that can't go wrong, highly recommended Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reason for choosing Hostaway Hostaway had more features that suits us . Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) we needed a faster growing app that can keep up with the demand Review Source AI Andrey I. ff Libraries Used the software for: 1-2 years ### "financials" May 13, 2026 5.0 \[sensitive content hidden\] , is the financial advisor and support, she does a great job to help you with adjusting formulas. Thank you very much! Pros everything. Cons speed of implementing airbnb new features like dynamic cancellation policy Review Source AB Abi B. Operations Assistant Real Estate Used the software for: 6-12 months ### "\[sensitive content hidden\] was incredibly helpful" October 29, 2025 5.0 Pros \[sensitive content hidden\] was incredibly helpful in assisting me with my concerns about Hostaway. He was very clear and patient throughout our conversation, taking the time to explain everything in detail and making sure I fully understood each step. His professionalism and friendly approach made the whole experience smooth and reassuring. I truly appreciate his support and dedication. Thank you, \[sensitive content hidden\] , for going above and beyond to help! Cons Everything has been good overall. I haven’t encountered any problems worth mentioning so far at all. Review Source AT Aleksandra T. Property Manager Real Estate Used the software for: Less than 6 months ### "First class customer support and great features" October 23, 2025 5.0 Great, robust software offering an all-in-one solution for property management, with an intuitive interface and some great features. Pros Hostaway onboarding sessions and dedicated customer support available by phone and messaging are just great. During the onboarding process, \[sensitive content hidden\] was just excellent. Through the one-to-one onboarding sessions, she not only provided great, in-depth explanations of the software but also helped set up the platform, going above and beyond to make sure that everything runs smoothly and is set up correctly. The features of the software are very robust, and it is great to have such a wide choice of integrations. Cons I have now been using Hostaway for just over a month, and so far, I cannot see anything that I do not like. Switched from [Uplisting](https://www.capterra.com/p/154137/Uplisting/) I was looking for more reliability and features. Review Source MB Marion B. Gérante Real Estate Used the software for: Less than 6 months ### "Très satisfaite " May 20, 2026 5.0 Pros J’apprécie vraiment le logiciel dans sa totalité Je le trouve très simple d’utilisation et en même temps très complet dans le parametrage et la personnalisation Cons J’ai tout aimé. Juste une petite amélioration supplémentaire, proposer un espace propriétaire avec échanges de message ce qui permettrait de centraliser tout par la platerforme Switched from [Icnea](https://www.capterra.com/p/227771/Icnea/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Beaucoup plus simple et complet par rapport aux deux autres Review Source SR Stephanie R. manager Hospitality Used the software for: Less than 6 months ### "Great Support!" February 9, 2026 5.0 Just onboarded and very pleasant so far. Happy with the switch from Guesty! Messages are simple to set up and love the enhancement feature Pros Friendly and supportive onboarding process. Knowledgeable about industry and product. Pretty simple and user friendly interface. Cons A little on the pricey side in comparison. Added fees for dynamic pricing and smart lock integration adds up. Would be cause to cancel. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Lack of customer support. Was a challenge when an issue arose to get help. Review Source AB Alex B. Property manager Management Consulting Used the software for: Less than 6 months ### "Review for Hostaway" October 8, 2025 5.0 My overall experience has turned from not so great to fantastic with the help of 3 specific support agents. I have nothing but good things to say about \[sensitive content hidden\] . They have dedicated a lot of time to assisting me and helping me understand Hostaway’a functions. Pros Hostaway is a useful tool for STR owners, they have all the tools needed to operate and function at the highest level for STR operators. Cons In the beginning I have had a lot of hiccups with Hostaway. All of this stems from my initial onboarding and the salesmen who got me to sign up. The initial onboarding was not very helpful. Getting matched with a good support agent later on was the key to making our Hostaway use successful. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Specifically for the financial reporting, direct booking website and ability to add homeowners as a user. Review Source MM Mandi M. Property manager Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] had a good support" February 5, 2026 5.0 Pros Customer suppport was fast and simple. I get replies for my challenges from Damion. I really like to manage my properties via system Cons At the moment I don't have any complains about the system. I just need to learn more about the options to manage properties Review Source BH Brad H. President Hospitality Used the software for: Less than 6 months ### "5-star experience with Juan Miranda of Hostaway" June 2, 2025 5.0 It has been good. Again, a lot of work connecting the dots in the automated messages, and trying to understand the triggers when payments are not met. I would recommend that Hostaway have default auto-messages that go out when payment thresholds are not met. Pros We had an excellent experience working with \[sensitive content hidden\] during our onboarding with Hostaway. From day one, he was professional, knowledgeable, and incredibly patient. He guided us through every step of the setup process with clarity and confidence, making what could have been an overwhelming process feel smooth and manageable. \[sensitive content hidden\] was always quick to respond to our questions and went above and beyond to ensure we felt comfortable and confident using the platform. His support made all the difference, and we're truly grateful to have had him as our onboarding specialist. Highly recommend! Cons The volume of work required to create automated messages. I thought there would have been more templates available. Review Source MT Michelle T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Hostaway is great" May 12, 2026 5.0 Staff are always excellent. Good product easy to use platform. Staff very knowledgeable and helpful Pros Customer support \[sensitive content hidden\] was excellent. Really quick answering the call and only 2 mins to help process the payment Cons \- all was good I like Hostaway. Good product to use. The platform is clear and good to use. I really like it Review Source RC Rica C. Virtual Assistant – Guest Services Agent Executive Office Used the software for: Less than 6 months ### "Great Customer Service" October 21, 2025 5.0 Overall, our experience with Hostaway has been very positive. The platform is user-friendly and offers a wide range of features that help streamline our property management tasks — from automated messaging and channel management to calendar syncing and reporting. Customer support has also been excellent, especially \[sensitive content hidden\], who consistently provided clear guidance and quick assistance when needed. Pros One of the things I liked most about Hostaway was the customer service — especially \[sensitive content hidden\], who provided excellent support. He was helpful, responsive, and gave clear, easy-to-understand explanations whenever we had questions. That level of service really made a difference in our experience. Cons Some of the integrations occasionally require manual troubleshooting or support to function smoothly. That said, the support team has been helpful in resolving issues when they arise, and the platform continues to improve with updates. Review Source DV Dana V. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Frustrating and expensive with no customer support, wouldn't recommend." January 12, 2026 1.0 Frustrating and expensive, not worth the headache. I like some of the features but the app doesn't have any of them, so it's pretty useless to have apart from a messaging app. Pros Integrated messaging and CRM feature (Only IF guests actually fill out their details online, it is not automatic). Cons Terrible support, don't even reply to tickets raised. Every time there is an issue where the integration fails or the pricing doesnt disply correctly, it takes them a minimum of 4 days to reply & they don't always solve the issue. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of support, but unfortunately this is the same with Hostaway. Review Source VR Verified Reviewer Property Manager Real Estate Used the software for: Less than 6 months ### "Wonderful expetience" February 4, 2026 5.0 Very good experience and user-friendly. \[sensitive content hidden\] was able to assist me with all my technical questions. She's very nice and easy to approach. I would definitely ask her again to help me. Pros Easy to ask for assistance and very clear instructions. Clear communication and easy to understand the information. Cons Nothing much. There is always a user guide whenever I need it. Limited options, but so far, everything is easy to use and understand. Review Source JRC Jeny Rose C. Listing Manager and Guess Comm Real Estate Used the software for: Less than 6 months ### "Efficient, User-Friendly, and Streamlined Management Tool" January 27, 2025 5.0 My overall experience with Hostaway has been very positive. Pros I really appreciate how user-friendly Hostaway is. Cons Not at the moment. Overall, my experience with Hostaway has been positive, and I haven’t encountered any major issues so far. Review Source Estelle T. Property Manager Accounting Used the software for: Less than 6 months ### "Good Customer Service " May 14, 2026 5.0 Great customer service and support that gets back to you quickly. Also has a really good bank of support articles Pros Amazing customer support which makes the system easy to use. \[sensitive content hidden\] is our customer success partner who is lovely and really patient with showing us the system. Cons It has so many features sometimes it can be a little bit overwhelming to look at, but once you know it, its great. Review Source JS Jamey S. Owner Manager Real Estate Used the software for: 1-2 years ### "Door Locks and Payment help" February 16, 2026 5.0 Excellent customer service very knowledgeable and helpful. \[sensitive content hidden\] was even able to reprogram my door locks to open a little earlier so I don’t get as my early check in problems! Pros He knew how to do everything including my door locks! Excellent customer service!! He did not seemed rushed and really cared about my problems. Cons I had to wait a little to get my call answered but it was worth the wait. I was not near my computer so \[sensitive content hidden\] was able to help me anyway! Review Source MK Megan K. Accountant Accounting Used the software for: 6-12 months ### " \[sensitive content hidden\] was very helpful " May 8, 2026 5.0 I would describe my overall experience as good; everyone I have spoken to has been helpful and a pleasure to speak to Pros Very helpful with my issue and helped me link my QuickBooks to Hostway. Walked me through the process Cons I do not have any issues currently with Hostaway. Customer service has always been helpful when needed. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.