# Page 7 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Hostaway the right Vacation Rental solution for you? Explore 1570 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 7 - Reviews of Hostaway ## Showing most helpful reviews Showing 151-175 of 1570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CQ Christopher Q. Airbnb Host Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] made everything smooth as butter when signing up" October 27, 2025 5.0 Overall, Hostaway has been a reliable and efficient platform for managing short-term rentals. Once the initial setup is complete, it runs smoothly and significantly reduces manual work. Despite a few minor issues, it’s a great tool for hosts or property managers looking to scale their business efficiently. I’d recommend it to anyone managing multiple properties. Pros Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier. The integration with Airbnb, Booking.com, and other OTAs is seamless, and the automated messaging and calendar syncing save a lot of time. \[sensitive content hidden\] was always responsive and helpful when setting things me up. Cons The platform can feel a bit overwhelming at first because of the number of features. Some reports and analytics could be more customizable, and occasional syncing delays between channels can cause minor inconveniences. The pricing is also slightly higher than some competitors for smaller hosts. Review Source MW Meg W. Accommodation Owner Hospitality Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\] :)" October 8, 2025 5.0 I have enjoyed the onboarding experience... And I am enjoying the facilities... My favourite part is the fact that I can have all of my calendars in one system. Pros Super friendly and helpful online :) I am enjoying the user friendly systems, and the integration... Cons Nothing that I am unhappy with :) I have been spending time learning the system as best as I can.... Review Source KC Kit C. Owner Real Estate Used the software for: 1-2 years ### "helpful hostaway rep" February 16, 2026 5.0 he was very helpful Pros walked me through the steps for my account Cons the wait time on hold to speak to someone Review Source JD Jason D. CoFounder Hospitality Used the software for: 6-12 months ### "Custome Support Help | \[sensitive content hidden\] fixed our issue immediately" October 2, 2025 5.0 Overall, my experience with Hostaway has been fantastic. It is one of the top PMS systems I have used. Pros We were having a mapping issue with Hostaway pushing to Airbnb. \[sensitive content hidden\] quickly found the error and modified the listing to fix the mapping connection and get us connected to Airbnb. Cons I have had no issues with Hostaway. My only slight issue was that Technical support had no open slots and had to meet with me the following day, but again, they immediately took care of our concerns. Review Source DL Daniel L. CEO Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] was five stars" February 25, 2026 5.0 \[sensitive content hidden\] was amazing and she resolved all my issues in one call, i was getting concerned that i could not reach hostaway because the phone service was overwealmed Pros Their 24 hours phone support is amzing please do not take away as PMS systems are complicated and we need support Cons website needs updating and more user friendly, like the scroll bars are too small and hard to drag. That would be my suggestion Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Too Expensive, complicated not easy to use Review Source AS Ali S. Property Manager Real Estate Used the software for: 1-2 years ### "Wonderful Staff to Support Clients " October 3, 2025 5.0 . Pros \[sensitive content hidden\] is so supportive and helpful. She has made herself available to me a number of times to go over financial formulas. She is incredibly knowledgeable and helped me understand the formulas as well, which is a tall task! I am grateful that Hostaway has incredible employees like Shakira working tirelessly to support their clients. Cons Hostaway can be very challenging to use, especially the financial formula portion. It takes a lot of time and understanding to make sense of it all. Review Source VR Verified Reviewer Director Music Used the software for: Less than 6 months ### "\[sensitive content hidden\] is Outstanding" October 31, 2025 5.0 Overall, my experience has been good. A lot to learn as a new Property Manager. Customer Support is KEY, \[sensitive content hidden\] has been incredible. Pros \[sensitive content hidden\] is EXCEPTIONAL. He is professional, friendly, mannerly, VERY knowledgable, qualified, kind, the best kind of person anyone would want in Customer Service, etc. I cannot say enough positive things abut him. Thank you \[sensitive content hidden\] and Thank you HostAway! Cons Many times I have waited exceptionally long for someone to answer. There are certain issues in message syncing with VRBO when someone books through Expedia. With Airbnb guest messaging, it still lists the previous owner as a main account holder. Review Source VH Vicky H. Owner, manager Hospitality Used the software for: Less than 6 months ### "Seamless channel manager with great customer service" February 7, 2025 5.0 I like Hostaway so far, very much. When you initially sign up for service, just make sure you understand that you are signing a contract and you may or may not get $ back if you don't like the dynamic pricing. But you can pay the $10 per month per listing and decide whether you like it and override, if you don't Pros Excellent customer service. I am new to Hostaway and am learning the system. Hostaway is dedicated to making sure I, the customer, are happy. The system works well. There have been no glitches in the past few months. Cons I signed up for remote locks on one property but then the 'Yale Nest' lock was not on their list of approved devices for automated codes sent to the guest. Also, I didn't like the dynamic pricing. I may need to review that again, but I was charged for it when I didn't use it on five properties. After several calls, someone finally got back to me and said they would refund me. I don't think it has happened yet. I need to check. Review Source MV Marinda V. Business owner Computer Software Used the software for: 2+ years ### "Great Customer Service" October 3, 2025 5.0 Great support form the team, \[sensitive content hidden\] took time to help trouble shoot technical issues and came up with a solution to the problem Pros Great support from the the team at Hostaway. \[sensitive content hidden\] took time to help trouble shoot technical issues Cons The code to display booking calendars on external websites did not work correctly, so we had to use a work around. Review Source Adan R. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Una app confiable" January 21, 2025 5.0 En general, mi experiencia ha sido muy buena. Pros La app funciona muy bien y constantemente hacen actualizaciones que son muy útiles. Cons Ha pasado más de una vez que, al actualizar la app, algunas funciones se ven afectadas, como las notificaciones o la velocidad con la que se actualiza el calendario y los chats. Pero con la siguiente actualización suele corregirse. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Me pareció un precio justo por el valor que aporta, en comparación con Guesty que era mucho más costoso, sin ser verdaderamente mejor en términos generales. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) HOSTAWAY ofrece más herramientas, una mejor sincronización y mejor atención al cliente. Review Source LD Lea D. propriétaire Hospitality Used the software for: Less than 6 months ### "HOSTAWAY : Faux avis sur Capterra ? " January 29, 2025 2.0 Pros faciliter de mettre en place un site internet Cons Avis très mitigé sur Hostaway (ET qui plus est sur le marché francais) quelques exemples des abérations du logiciel a savoir avant de s'engager : - Impossible de mettre en place un plan tarifaire sur booking pour proposer le petit déjeuner - La fonctionnalité des paiements en 2 fois pour les résas en direct, avec un premier accompte a la reservation et un 2ème paiement plus tard ne fonctionne pas. - Impossible de mettre un prix par nuit et par animal sur airbnb il faut forcément mettre un prix par reservation - Si vous êtes complets sur une période et que vous souhaitez optimiser le remplissage en bougeant des réservations d'un logement a un autre cela est impossible, il faut créer un faux logement vide pour permettre de les bouger (et je dois payer en plus pour ca, car impossible de ne pas me facturer !!!) - Impossible de se connecter a VRBO à part si compte UK mais impossible d'avoir un compte UK si vous avez déjà un compte Abritel - Service client incompétent et qui ne veut pas aider, ils prennent littéralement les clients pour des idiots avec des réponses pré faites. - Impossible de gérer la taxe de séjour si nous ne sommes pas sur un % fixe uniquement comme c'est le cas dans beaucoup de ville en France Bref, nous restons mais je ne sais pas combien de temps, comme tous les channels manager ils connaissent la galère de changer de plateforme. Mais ils ne chercheront JAMAIS a vous aider Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Hostaway L'onboarding et Les avis qui maintenant après utilisation ne peuvent être que mensonger selon moi Review Source MS Mary S. Guest Support Hospitality Used the software for: 1-2 years ### "Excellent Customer Support from \[sensitive content hidden\]" October 22, 2025 5.0 Pros \[sensitive content hidden\] exceeded the expectations in supporting us for Hostaway questions and concerns. Always willing to help! Cons There is none that I can think of, Hostaway is a user friendly tool that help us manage our listings easily. Review Source ILI Ivan Lai I. Managing Member Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] was fantastic!" February 16, 2026 5.0 Technology is great, people are helpful once you get them on the line, but they need to shorten the wait for the phone support line. Pros \[sensitive content hidden\] , the specialist that helped me, was extremely knowledgeable, helpful, friendly and patient. Very happy with his service. Cons Hostaway advertises having a 24hr helpline, but the two times I tried calling, I was on hold for over 40min before I gave up and hung up. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) GuestyForHosts discontinued service, no longer supported Review Source MO Maaike O. Projectmanager Real Estate Used the software for: Less than 6 months ### "Really love hostaway" October 23, 2025 5.0 I've had some experience with different platforms, but Hostaway really stood out for me. The intergations run really smoothly, no bugs. The app is also really easy to use for me and housekeeping. The support of Ace Colonia really helped me a lot. I feel confident with this new system! Pros I've had some experience with different platforms, but Hostaway really stood out for me. The support of Ace Colonia really helped me a lot. I feel confident with this new system because of him! Cons Actually, nothing, everything integrates really good. The only thing is that we need to give creditcard details, but we prefer just a regular bank account but its okay Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Because of Lea and the trust she gave me Review Source AP Arno P. CEO Hospitality Used the software for: 6-12 months ### "A reliable all-in-one platform for growing property managers" October 10, 2025 5.0 Really good experience overall. The software has helped us scale quickly and centralize our operations efficiently. The support team is usually responsive, and the product keeps improving with new features. Pros The platform is very intuitive and easy to use. It integrates well with other tools, which makes managing multiple listings much more efficient. The interface is clean and user-friendly, even for complex operations. Cons There isn’t really anything major to complain about. Overall, the platform is reliable and works smoothly for our day-to-day operations. Review Source DGCB Dr. Georg C. B. Owner Real Estate Used the software for: 6-12 months ### "Wish we had joined Hostaway earlier!" October 6, 2025 5.0 Our overall experience with Hostaway has been excellent so far. The platform is stable, powerful, and surprisingly intuitive. Honestly, we just wish we had switched to Hostaway sooner. Pros What I like most about Hostaway is how smoothly everything works. The onboarding process was incredibly fast — we were up and running in no time. Tasks that would normally take hours are done within minutes. Cons There are a few too many settings and customization options for our needs, but once you go through them once, it’s easy to adjust and ignore what you don’t need. Review Source JB Jamie B. Co-owner Real Estate Used the software for: Less than 6 months ### "Highly recommend! " May 11, 2026 5.0 It was a smooth and painless process from our first call with \[sensitive content hidden\] to the graduation call with \[sensitive content hidden\] . I love that I can have so many functions under one platform. Pros Working with \[sensitive content hidden\] during the onboarding made my life so much easier. She was very calm, knowledgeable, and patient. Cons It is impossible to learn it without a guide. I would recommend a pre-onboarding checklist. I wasn’t aware I needed to have Stripe up and running for the 1st call so just make sure folks know. Review Source HP Hayden P. CEO Hospitality Used the software for: 6-12 months ### "Customer Support - 5 Stars " October 9, 2025 5.0 Pros \[sensitive content hidden\] was a huge support. The platform has gotten easier to navigate and the onboarding process is critical. Cons There is a lot of functionality which is great, but navigation could be easier/simple. More videos on integration would be helpful too. Can’t text the customer for message automations. Can’t send photos without a link for message automations. Review Source RC Ryan C. Owner Operator Hospitality Used the software for: Less than 6 months ### "Up and running with a great onboarding experience!" May 15, 2025 5.0 So far so good! My onboarding specialist \[sensitive content hidden\] was so patient with me and did a spectacular job getting everything plugged in. Pros I like how robust and intuitive they make the platform. I'm excited to improve my overall portfolio optimization. Cons The only real con i've noticed is the inability to send images with automated messages. I moved from a much less capable PMS that was able to do this. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Combo of slightly better pricing also with what I found to be a more favorable UI. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) It was actually Guesty for Hosts formerly YourPorter. I switched because Hostaway has more integration capabilities and the better integration with VRBO. Review Source BG Brittany G. owner Real Estate Used the software for: Less than 6 months ### "Robust PMS with great customer service and onboarding" October 20, 2025 5.0 Great! I have loved the customer service so far. I loved the onboarding with \[sensitive content hidden\]. That was so helpful. Looking forward to using all of the resources. Pros I loved having two onboarding calls with \[sensitive content hidden\] to get me started. It made it so much easier to understand the tools and how to use them. There are so many tools within the software to automate the backend and save me so much time. I love that it's very customizable and I can create a booking website in minutes. Cons There are a lot of different places to change things so getting used to all of the tabs and how they work together is a bit overwhelming but that just means it's a powerful tool. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway I kept seeing others talk about how smooth the backend was and user friendly once you got familiar. The lack of bugs compared to others drew me in along with the initial sales call to help me figure out if it was right for me. Review Source SS Sara S. Property Manager Hospitality Used the software for: 6-12 months ### "Use Hostaway daily and love it!" February 10, 2025 4.0 I use Hostaway on a daily basis for my property management needs. I also use it integrated with Breezeway and Enso. I love how easy it is to see reservation information on the calendar, and I love how it integrates with our other software platforms to provide a seamless experience. I do wish there was better integration between platforms for canceled reservations, but overall, I love Hostaway. Pros I use Hostaway all the time. I like the ease with which I can view a calendar for a proeprty, as well as multiple properties if I'm looking for an available listing based on certain criteria. I also like being able to see the messages with the guest without having to exit Hostaway, although it's also super easy to navigate to the linked booking profile if necessary. Cons As of now, when a reservation is canceled in Hostaway, there is no sort of notification made to integrated platforms. The reservation simply disappears from our Breezeway calendar, and because of this, we have run into a few issues where Breezeway marks a property as clean since it thinks there have been no guests in-house, but there actually has been a guest that canceled their reservation. I also wish the mobile app were easier to use in some regards - I cannot search available listings, for example. Review Source MT Mark T. Member LLC Real Estate Used the software for: Less than 6 months ### "Amazing Job!" May 22, 2026 5.0 My overall experience with Hostaway has been very positive. The platform is user-friendly, reliable, and makes managing short-term rental properties much more efficient. I especially appreciate the centralized dashboard, automation tools, and seamless integrations with booking channels, which save a lot of time and reduce manual work. Pros \[sensitive content hidden\] is the best! Onboarding with her was wonderful—highly recommend working with her! Recommend her highly! Cons What I liked least about Hostaway was that some advanced features and settings can take time to learn initially, especially when setting up automations or custom integrations Review Source CB Chloe B. Property Manager Hospitality Used the software for: 6-12 months ### "5 Star rating" February 20, 2026 5.0 Fantastic. I have used other channel managers before and I find Hostaway to be the best. \[sensitive content hidden\] was great. Pros That I can do one on one meetings to help with training. \[sensitive content hidden\] was very helpful and resolved all of my questions. Cons Sometimes there is long holds on the phone. There isn't really anything else. It is a bit expensive but you get what you pay for. Review Source BB Beth B. Owner and Manager Hospitality Used the software for: 6-12 months ### "Hostaway Has Promise with Some Learning Curves" February 9, 2026 5.0 I am overall satisfied. It has taken me over 6 months to feel more comfortable with their platform. That has been the most challenging. Their AI contact is not very helpful in resolving issues and I don't recommend for their first line of support when just getting started with Hostaway. Pros Their customer support is excellent. Having all the online listing sites in one location is very helpful for managing reservations, communications, and other tasks. Cons I struggle with their user interface on the online platform. I also find their app on my phone to be less fully functioning. Review Source Samuel S. Partner Hospitality Used the software for: Less than 6 months ### "Yen resolved my issue" February 19, 2026 5.0 Highly recommend if you're looking for a comprehensive PMS that has a great direct booking website that is easy to set up Pros I appreciate the support and also how easy it is to build a direct booking engine. Also, how thorough the reports are Cons It took me some time to learn to use Hostaway, as it is a bit complicated since it is so comprehensive. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.