# Page 9 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Hostaway the right Vacation Rental solution for you? Explore 1570 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 26th, 2026 # Page 9 - Reviews of Hostaway ## Showing most helpful reviews Showing 201-225 of 1570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Loriel K. Owner Real Estate Used the software for: Less than 6 months ### "Hostaway Review" October 24, 2025 5.0 Very happy so far with how the transition from another property management software has gone. Their customer service is great. Pros Very happy with the customer support and my onboarding rep \[sensitive content hidden\] who has been incredibly helpful in guiding me through the process. Cons Not really much other than some of the short codes for messages. They are different than my previous software but not a big deal. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Need better software for my direct booking website Review Source JM Jeremy M. CEO Real Estate Used the software for: 6-12 months ### "Thank \[sensitive content hidden\]!" October 22, 2025 5.0 I just started out so not a lot I can tell besides I like the interface. I want to thank \[sensitive content hidden\] for the amazing help Pros is a nice software with a clean interface. Its very easy to use and it is well intergrated with the OTA's Cons That I have to make it in airbnb first before I can send it out to vrbo and booking.com and that is doesnt work with powertranz Review Source VS Via S. operation manager Real Estate Used the software for: Less than 6 months ### "Best Platform" November 2, 2025 5.0 Very Good The system is very user-friendly and highly customized to our needs. It makes daily operations smoother, easier, and more efficient for both our team and property owners. Pros The system is highly user-friendly and fully customized to suit our daily operational needs. The interface is simple and easy to navigate, making it convenient All essential tools are well-integrated Cons Sometimes the PriceLabs rates and the markup I set in do not sync properly. Additionally, when I publish the owner statement, the owners who are using the app do not always receive a notification when it's available to download. Review Source PV Pablo V. GERENTE Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Muy contento" October 7, 2025 5.0 Pros lo intuitivo que es y la facilidad para usar todas las herramientas disponibles que tiene. tambien la interfaz es muy limpia Cons el precio y algunas funcionalidades que serian esenciales pero no tiene, por ejemplo el envio de los datos de los huespedes a alas autoridades sin necesidad de utilizar herramientas externas. tambien seria interesante que la IA pudiera responder automaticamente Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) porque era mas caro y mucho peor, nada que ver con Review Source SS Steffi S. Founder Hospitality Used the software for: Less than 6 months ### "We are very happy with Hostaway! :D" May 22, 2025 5.0 Overall it is very easy to use, even with language barrier it is simple enough and very user friendly. We had no issues with getting all of our staff to get used to using daily. Pros How it streamlines all operations, front and back offices. I didn't know what i needed but provided me more beyond what we thought was availble on the software. Cons I wished connects to more OTA, especially Tiket.com, which is a very crucial OTA in Indonesia. I also wished hostaway has payment gateway partners in indonesia. Review Source nF nina F. ceo Real Estate Used the software for: 6-12 months ### "thank you !" October 9, 2025 5.0 Pros \[sensitive content hidden\] was very responsive and helpful as well as the whole team espacialy \[sensitive content hidden\]! very good software Cons big software so something things are difficult to customized but overall everything is fine ! thank you Review Source KK Kendo K. Founder Hospitality Used the software for: Less than 6 months ### "Great client support " October 30, 2025 5.0 Great from an onboarding point of view. Need clarifications around what’s included in the price. On boarding was excellent Pros The depth of the product and range of things in the suites to make the user experience better. The on boarding process was excellent. Cons So far I’ve had a positive experience, however I was told dynamic pricing was included and I’ve been charged extra for it Review Source FO Fabiola O. Partner Investment Management Used the software for: Less than 6 months ### "Es una herramienta útil para la administración de varias unidades" October 24, 2025 5.0 El software nos ahorra tiempo, unifica procesos y ayuda a tener una gestión más eficiente con nuestros clientes. Pros La paciencia y dedicación de \[contenido sensible oculto\] en cada entrenamiento, el software cuenta con muchas herramientas útiles! Cons No tener una respuesta más rápida por parte de soporte. Nunca nos han dejado de contestar igualmente. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Luego de varias investigaciones comparativas Review Source LH Leanne H. Director Hospitality Used the software for: Less than 6 months ### "Hostaway Support - \[sensitive content hidden\]" October 22, 2025 5.0 \[sensitive content hidden\] was very helpful today, as he has been during previous interactions as well. I’d gladly welcome support from him again in the future Pros I know it’ll be great once I fully understand everything. There’s so much to learn, especially while trying to run a business at the same time. It’s a lot, but I’m confident it’ll be worth it. Cons I find it difficult to retain everything I’m learning, and having a hard copy of the user manual would really help. It would be ideal if this could be mailed to the business address as part of the onboarding process. Review Source MP Marian P. Property manager Real Estate Used the software for: Less than 6 months ### "Holiday Cove's review of Hostaway" February 3, 2026 5.0 \[sensitive content hidden\] was great, very thorough. Still trying to figure out . Not quite sure if I am pleased with the overall outcomes of Hostaway. Pros \[sensitive content hidden\] was great to work with. He explained things very well. He is extremely knowledgeable and very personal. Cons It was very difficult and time consuming to set up. Much more difficult than ever expected. I am not very technical and it was burdensome. Review Source JO Janet O. Ownee Hospitality Used the software for: 6-12 months ### "Good Experience" October 8, 2025 5.0 Very good. Pros Customer support is very helpful. \[sensitive content hidden\]is very helpful. Cons Sometimes there are bugs and I have to call in to get support. Review Source FE Felicia E. CFO Real Estate Used the software for: 1-2 years ### "Customer Support Feedback" February 20, 2026 4.0 My overall experience with has been fair. The customer support we received from \[sensitive content hidden\] was very helpful. She listened carefully, understood the issue and provided great feedback. Pros Custom reporting; our customer support meeting with \[sensitive content hidden\] was very helpful and would use customer support again. Cons Having to schedule customer support meetings a week out is problematic. When we need answers, we need them more timely. Review Source aG aref G. General Manager Hospitality Used the software for: 2+ years ### "Adequate support from \[sensitive content hidden\]" June 25, 2025 5.0 Pros \[sensitive content hidden\] was really helpful and answered all our questions thoroughly We needed help with auto task assignment and he helped us very well Cons We were assisted in detail and there was nothing and we dint like about the whole experience there isn't anything to be mentioned that we liked the least Review Source LC Luc C. CEO Hospitality Used the software for: Less than 6 months ### "Happy with Hostaway " October 15, 2025 5.0 Very well until now as in case of problem or question you get an answer very quickly and that's very important for us. Pros Customer support by \[sensitive content hidden\] was really great and fast and on boarding with \[sensitive content hidden\] very effective and clear ! Cons Nothing until today, we start 2 weeks ago and no major problem. They assist us very well. No regret ! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) To have access to more channels and more financial analysis ogf our performances Review Source HS Hugo S. Member Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] 5 stars out of 5" March 12, 2026 5.0 Again, \[sensitive content hidden\] was excellent in servicing our needs throughout the training. We are still learning the platform and so far the integration is working well! Pros \[sensitive content hidden\] made the process of learning the platform very easy. The integration of Airbnb listings is quite simple and it’s easy to navigate. Cons The website builder is not quite to par with the industry. I expected the direct booking website platform to be at least average in terms of use and feel. Review Source KR Kristy R. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great support by \[sensitive content hidden\]" May 12, 2026 5.0 \[sensitive content hidden\] was great at explaining the financial aspect of to me! I very much appreciate her time. Pros The customer support is great, They can be very helpful when you need questions answered which I very much appreciate. Cons Not enough available on the app>sohuld be able to do all the things you can on the computer that would be helpful Review Source CFD Christopher Francis D. Owner Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] deserves a raise and bonus!!!" April 15, 2025 5.0 My overall experience is awesome. I love . Would not be able to manage my properties without Hostaway Pros \[sensitive content hidden\] was very knowledgeable. He explained thing clearly and in terms I understood. Top notch help! Cons Sometimes it takes a bit to get ahold of customer service, but I eventually get help. Review Source BM Briannah M. Owner Hospitality Used the software for: Less than 6 months ### "Top Customer Support and Value" February 19, 2026 5.0 Pros Good customer support, and it has a lot of useful features. I like how you get multiple onboarding calls with the same person who is there to help you along the way, and build that relationship. Cons I wouldn’t say there’s anything I dislike X Review Source OU Obia U. Owner Real Estate Used the software for: Less than 6 months ### "great onboarding" October 28, 2025 5.0 5 star experience so far. i hope that i will be able to achieve my goal of been as efficient as the ota's with hostaways help and guidiance Pros \[sensitive content hidden\] was an excellent and wonderful onboarding guide. he was very patient and always rescheduled even when i forget to attend. I absolutely enjoyed working with him Cons great platform, it shows me everything i need at a glance. i am still getting to understand the platform, which is exciting because of the potentials Review Source KA Kevin A. Property manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] the best agent" October 8, 2025 5.0 Pros Working with \[sensitive content hidden\] and has been an excellent experience. \[sensitive content hidden\] is professional, responsive, and always willing to help with any questions. The platform is reliable and easy to use, making property management much smoother and more efficient. Cons none, everything is great Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) price and a couple more things Review Source JB Jose B. owner Real Estate Used the software for: Less than 6 months ### "Hostaway + \[sensitive content hidden\] = Great!" October 24, 2025 5.0 \[sensitive content hidden\] was great at getting us where we needed to be. Seems like I still have a lot to learn and look forward to more support Pros Very deep; lots of features. nice to integrate into all the various platforms to one. great message automations Cons Not as robust as pricelabs. big learning curve. will need lots of additional onboarding and one on one support Switched from [PriceLabs](https://www.capterra.com/p/158348/PriceLabs/) Channel management is not a Pricelabs feature. Review Source NH Nefri H. manager Hospitality Used the software for: Less than 6 months ### "excellent experince " May 21, 2026 5.0 overall is being a good experience really was a pleasure to work with alma im very excited to see the results Pros Alma was very professional and helpful she was always willing to help and be very polite also very patient Cons none everything when very well and positive alma alway put more efforts to make it easy and understandable Review Source CB Caterin B. GM Hospitality Used the software for: Less than 6 months ### "Great Technical Support" February 19, 2026 5.0 Pros Efficient technical support. I had a serious issue with my calendar mapping and Marie made the whole thing easy to manage. Cons As of right now I do not have any negative comments, from the on boarding process till now; every single agent has been more than helpful. Review Source KO Kristen O. Owner Consumer Services Used the software for: Less than 6 months ### "GoldRush Holiday Homes" May 25, 2025 5.0 Very good, very helpful, \[sensitive content hidden\] was very informative and found out things if needed. Appreciated the 4 sessions of training. Pros Easy to use & covers everything needed, very good. Good financial reporting for all expenses & reports. Cons Doesn't work with Xero, wish could transfer to save me entering all details in my financial accounting system. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Recommended & looked really good. Happy I did Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Too expensive, prices jumped up dramatically Review Source SG Stephanie G. Owner Real Estate Used the software for: Less than 6 months ### "Great onboarding sessions with \[sensitive content hidden\]" May 20, 2025 5.0 So far excellent. The demo was great and \[sensitive content hidden\] as I stated before was very knowledgeable. Without the onboarding I would not have been able to figure this out myself. Looking forward to using the tool and becoming more familiar with the process. Pros \[sensitive content hidden\] was great. Very knowledgeable and easy to understand and follow. The reporting tools appear to be easy to use and will help me better understand profit and loss. Love being able to track expenses all in one place. I was using excel before. Cons The tool does not become integrated until the reservations occurs which means any inquiry conversation still has to be handled oustide of . The information for the prior reservations is not fully incorporated without manually adding the missing information. I understand this is due to limitations of channels but is a con for those using Hostaway. Having to pay my own taxes is also a negative but again no fault of Hostaway. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.