--- title: "Hostaway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hostaway Software - reviews, pricing plans, popular comparisons to other Channel Management products and more." source_url: "https://www.capterra.com/p/152433/Hostaway/" page_type: "product" language: "en" --- # Hostaway Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hostaway ## What is Hostaway? Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. What you can do with Hostaway: \*Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) \*Automate 93% of repetitive guest communication with AI Replies \*Increase earnings by 25%+ with Dynamic Pricing \*Track performance with advanced reporting and insights \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Create or connect your own direct booking website Why hosts choose Hostaway: For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: \*Award winning 24/7 phone support, with help always a call away \*A comprehensive Help Center for self-service \*A 97%+ customer satisfaction rating \*Global team coverage for multi-language, local understanding ## What is Hostaway used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Recognitions Shortlist Overall rating Based on 1,579 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Supportive and personalized onboarding Continuous platform enhancements for growth Messaging and notification limitations Challenging account and integration management Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Vacation Rental / 2026 - Channel Management / 2025 - Property Management / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Hostaway alternatives Highest Rated [4.9 (522)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,232)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (707)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152433/Hostaway/alternatives/) ## FAQs about Hostaway Overview ### What problems does Hostaway solve? Hostaway solves double-booking risk, scattered reservations, repetitive guest messaging, and time-consuming owner reporting by centralizing channels, calendars, inboxes, automation, invoicing, and statements. Vacation rental managers, hosts, cleaners, and operations teams use it to scale multi-property portfolios, improve guest response times, and reduce manual coordination across Airbnb, Vrbo, and direct bookings. Answer based on 1173 reviews Overview ### Which roles and teams benefit most from Hostaway? Hostaway is most used by property managers, vacation rental owners, hosts, and operations leaders who need to centralize listings, reservations, guest communication, and channel management. Executives such as CEOs, presidents, founders, and directors benefit from portfolio oversight, performance visibility, and streamlined workflows that support scaling short-term rental businesses. Answer based on 1564 reviews Overview ### What company size and industries is Hostaway built for? Hostaway serves small vacation rental and short-term rental property managers, with 99% of reviewers from small businesses. It is used most in Hospitality at 45% and Real Estate at 37%, with additional adoption in Leisure, Travel & Tourism at 6%, fitting Airbnb, Vrbo, Booking.com, and Expedia hosts. Answer based on 1577 reviews Features and Usability ### What are the key features of Hostaway? Hostaway includes core vacation-rental features like channel management, calendar sync, booking management, and property management, plus differentiators such as automated guest messaging, task management for cleaning and maintenance, owner statements, invoicing, and a direct booking website. Reviewers also frequently mention the mobile app, customizable permissions, and reporting dashboards. Answer based on 784 reviews Integrations ### Which third-party tools and platforms does Hostaway integrate with? Hostaway integrates with over 50 third-party tools, including Stripe and Authorize.net for payments; PriceLabs, Wheelhouse, and Beyond for dynamic pricing; Vrbo for channel distribution; and Turno, Xero, and Google Sheets for operations and reporting. Official catalog integrations also include Breezeway and Google Contacts. Answer based on 253 reviews Getting Started and Support ### How easy is it to onboard and train a team on Hostaway? Hostaway offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say beginners and smaller teams often get productive quickly with one-on-one guidance, while admins, nontechnical users, and teams handling complex setup, formulas, or compliance usually need multiple sessions and more time. Answer based on 179 reviews Getting Started and Support ### What customer support options does Hostaway offer, and how do users rate the experience? Hostaway offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during onboarding and troubleshooting, especially through scheduled calls. Some report delays on urgent or technical issues, inconsistent agent expertise, and occasional back-and-forth before resolution. Answer based on 784 reviews Security ### How does Hostaway handle data security and access control? Hostaway uses granular user permissions and staff-level access controls, including options to hide financial data, and supports password resets plus credit-card preauthorization for security deposits. Reviewers also note limits: no DMARC support for sending from a domain, some permission restrictions, and occasional concerns with VRBO sync exposing private listing information. Answer based on 23 reviews Ease of use ### Is Hostaway easy to use for managing vacation rentals? Hostaway makes daily vacation rental management easier by keeping reservations, guest messages, calendars, and channel management in one place. Many property managers find the platform intuitive after onboarding, but some mention a learning curve, a busy dashboard, and a mobile app that offers fewer features than the desktop version. Answer based on 424 reviews ## Who uses Hostaway? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supportive and personalized onboarding 91% positive reviews out of 405 Most users comment onboarding provides expert guidance, tailored sessions, and builds confidence for efficient platform setup. Jelle V. Business Owner, 11 - 50 employees. "The onboarding process made me feel confident in managing the software, and my onboarding specialist, \[sensitive content hidden\], was knowledgeable, clear, and experienced, he truly helped broaden my perspective." Messaging and notification limitations 48% negative reviews out of 105 Some users say messaging experiences delays, lacks translation, and struggles with channel syncing and notification reliability. Jennifer D. Property Manager, 2 - 10 employees. "I would like my notifications from my phone to take me directly to the notification. Once you click on it you have no idea what the notification was." Continuous platform enhancements for growth 94% positive reviews out of 121 Most reviewers describe improvements and updates as frequent, responsive to feedback, and essential for business expansion. Josh B. Owner, 1 employee. "Hostaway is one of the first products that offers a complete solution that just about hits every mark that I have been looking for while supporting/empowering my company growth." Challenging account and integration management 66% negative reviews out of 99 Most reviewers describe account management as problematic due to syncing issues, delayed support, and complex integration with booking platforms. Zohar L. Owner, 2 - 10 employees. "Sometimes a reservation is not updating to the HostAway Calendar, and i need to completely shut down the app and restart it for it to sync." Comprehensive rental management solution 93% positive reviews out of 82 Most reviewers indicate vacation rental management simplifies operations, centralizes listings, and streamlines scaling across multiple platforms. Christopher Q. Airbnb Host, 1 employee. "Hostaway provides an all-in-one solution that makes managing multiple short-term rental listings much easier." Inconsistent payment processing experience 52% negative reviews out of 52 Some reviewers report payment integration lacks automation, creates manual work, and presents difficulties with Stripe and other processors. Kara K. Senior Associate, 2 - 10 employees. "Hostaway's integration (or lack thereof) with Stripe is a big pain point for my team and I. Financial information doesn't flow through correctly for platforms like VRBO and Hopper where Stripe is used for payment processing, and this creates a lot of manual adjustments on our end." ## Features AI summary Based on 2,484 Channel Management reviews Capterra data shows that buyers of channel management software rank the following features as their top priorities: - **Calendar Management** (**68%** of reviewers rated this feature as critical) - **Data Synchronization** (**70%**) - **Multi-Channel Management** (**64%**) Hostaway supports all three of the features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across listings, maintain consistent data between systems, and manage multiple booking channels from one place, allowing teams to reduce double bookings, save time on manual updates, and run day-to-day operations more efficiently. Calendar Management 4.8 (507) 71.20% of 507 reviewers that rated this feature as important or highly important With this capability, you can view and manage all property calendars in one place, easily syncing availability across platforms. Reviewers appreciate how it prevents double bookings, saves time, and offers a clear overview, though some mention slow loading and limited customization. Data Synchronization 4.7 (396) 66.67% of 396 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Multi-Channel Management 4.7 (357) 70.03% of 357 reviewers that rated this feature as important or highly important You can manage listings and bookings across multiple platforms from one dashboard. Reviewers indicate it saves time and increases bookings, but some report integration challenges with Booking.com, VRBO, and desire for more seamless syncing with all channels. Real-Time Data 4.7 (176) 64.77% of 176 reviewers that rated this feature as important or highly important Receive data and information in real time Third-Party Integrations 4.5 (290) 79.66% of 290 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reservations Management 4.8 (818) 67.11% of 818 reviewers that rated this feature as important or highly important Hostaway offers a centralized dashboard to manage reservations from multiple channels, reducing double bookings and streamlining operations. Users think it’s reliable and efficient, though some mention occasional syncing issues and wish for more consistent data across all platforms. Hostaway 136 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: With this capability, you can view and manage all property calendars in one place, easily syncing availability across platforms. Reviewers appreciate how it prevents double bookings, saves time, and offers a clear overview, though some mention slow loading and limited customization. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hospitality Industry: To be used by the hospitality industry - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: This aspect helps you automate and centralize guest messaging across channels, saving time and ensuring timely responses. Reviewers appreciate the unified inbox and automation, though some note delays, integration gaps with certain platforms, and limited media sharing. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inbox Management: Organize, prioritize, and manage incoming communications - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: You can manage listings and bookings across multiple platforms from one dashboard. Reviewers indicate it saves time and increases bookings, but some report integration challenges with Booking.com, VRBO, and desire for more seamless syncing with all channels. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: It gives you the ability to create direct booking websites and manage online reservations from various channels. Some reviewers find it easy to use and customizable, but others mention translation limitations and wish for more flexibility in the booking engine. - Online Payments: Accept and process online payment transactions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Partner Management: Manage channel partners through a portal where they can access all product information - Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Hostaway offers a centralized dashboard to manage reservations from multiple channels, reducing double bookings and streamlining operations. Users think it’s reliable and efficient, though some mention occasional syncing issues and wish for more consistent data across all platforms. - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (1,579) 4.7 Based on 1,579 reviews ## Pricing Value for money 4.6 (1506) [View all Pricing Plans](https://www.capterra.com/p/152433/Hostaway/pricing/) Value for money 4.6 (1,506) 4.6 Based on 1,506 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1547) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,547) 4.7 Based on 1,547 reviews ## User reviews Overall rating 4.8 Based on 1,579 reviews Filter by rating 5(1367) 4(138) 3(24) 2(14) 1(36) Mentioned topic Sorted by most recent CW Chadd W. Owner Real Estate ### "Double booking" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 24, 2026 The overall experience far has been poor and communication is not strong. Their go to is it will take 48 hours. Pros I like the platform but there are issues here. The whole point of me moving over to this platform is to avoid double bookings and I have had several since coming over here. Cons I chose Hostaway to help manage my short-term rental business, but my experience has been disappointing. I experienced a double booking that should have been prevented by the software, resulting in the cancellation of a guest reservation. This caused unnecessary stress, affected my reputation as a host, and cost me valuable time. I expected the platform to reliably synchronize calendars and prevent booking conflicts. Unfortunately, that was not my experience. While the platform offers many features, reliability is the most important aspect of property management software, and this issue significantly impacted my business. I hope Hostaway addresses these problems so other hosts don't experience the same situation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Marco R. OWNER Hospitality ### "Be Extremely Careful Before Signing with Hostaway" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 22, 2026 If you're a property manager considering Hostaway, my advice is simple: fully understand the contract before signing. Our company signed up, attended only the initial onboarding session, and quickly realized the platform was not the right fit for our business. We sent a written cancellation request immediately after our first onboarding meeting, before migrating our operations or fully implementing the software. Although Hostaway later confirmed in writing that our one-year agreement had been waived and that our subscription and account had been fully canceled, we were still billed for two additional monthly subscription fees. We disputed the charges with our credit card company but were unsuccessful. My biggest takeaway is not about the software itself—every PMS works differently and may be a great fit for some businesses. My concern is the contractual commitment and the cancellation process. If you're evaluating Hostaway: Read every contract provision carefully before signing. Ask detailed questions about the cancellation policy, notice period, and billing obligations. Don't assume that discovering during onboarding that the platform isn't the right fit will allow you to walk away without financial consequences. Keep every communication in writing. I wish I had known all of this before signing. I hope sharing my experience helps other property managers make a fully informed decision before committing. Pros Their sales team is very convincing, but the experience after signing up was completely different!!! Cons What I liked least was the cancellation process and the lack of flexibility after the initial onboarding. Switched from [MAPRO](https://www.capterra.com/p/250782/MAPRO/) Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing Hostaway Because I believed it was the best option for our business. However, during our very first onboarding meeting, I realized that what the sales team had promised would not actually work for our operational needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jon B. Owner Real Estate ### "Onboarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 Very positive onboarding process. We've already generated some incremental business. I feel this will continue to drive incremental business to us. Pros The support service from \[sensitive content hidden\] . She went above and beyond in her assistance. She is a very pleasant woman. Cons There's a lot to absorb and remember and it would have been very difficult to do it without \[sensitive content hidden\]'s help. As an example, \[sensitive content hidden\] showed me how to handle direct bookings, so viewers know that certain weeks are not available. It's been about 3 weeks since \[sensitive content hidden\] showed me how to do it, and apparently I've forgotten a few steps and the dates I'm trying to block out, are not being blocked out. I'll need to contact technicial support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WL Will L. Property manager Real Estate ### "On Boarding with CES " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2026 Great with CES very clear in delivery and patient with my questions and understanding. I would recommend Hos Pros Its ability to link my bookings across the platforms. CES was great to work with any questions I had, they were answered clearly. Cons I would say the least for me would be that it’s a lot of information crammed into a few sessions. But the good thing is customer support is there afterwards to help with any questions after. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ashley H. Property Manager Hospitality ### "Going Great, So far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 4, 2026 Pros What I liked most about Hostaway was the ease of use and how intuitive the platform is overall. The calendar sync has worked well across our booking channels, helping keep availability updated in one place. I also like the website booking widget, which makes it easy to accept direct bookings and display availability on our website. Overall, it has simplified managing multiple homes from a single platform. \[sensitive content hidden\] our onboarding specialist, was especially helpful throughout the process. She was patient, knowledgeable, and adapted her training style to fit how I learn. She allowed me to take the lead while she screen shared and guided me through the software, which made it much easier to understand the platform and feel confident using it. Cons One downside was the initial onboarding and setup process. During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable. This created some confusion and booking inquiries for dates that should have been blocked. Once the issue was identified and corrected, the system worked as expected. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reasons for choosing Hostaway I chose Hostaway over other options because it felt the most natural and user-friendly. The platform was easy to navigate from the start, and the features I needed were straightforward and intuitive. Compared to other systems I evaluated, Hostaway felt less complicated and offered the right balance of functionality and ease of use for managing our homes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jeff L. Owner Consumer Services ### "Professionalism by Hostaway" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2026 Very solid experience. There are times where it takes a bit longer to reach support but Hostaway has multiple contact options. Pros Very patient, competent support. Very knowledgeable help. Answers backed up with documentation and example. Cons Everything was answered. Support person allowed for questions and was very patient in answering. I am happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mary Boone Wellington M. CEO Real Estate ### "GREAT Partner for STR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2026 excellent partner, good metrics, great phone support-especially \[sensitive content hidden\] who comes through for me with all my customer service questions Pros Great phone support, always relevant and helpful. Keeps my calendar organized so I can focus on guest welcome Cons Waiting for a helper on the phone at certain times of day. Once I get someone, they are knowledgable and sort out all difficulties easily Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) phone support not robust-good 24/7 phone support at Lodgify Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Hostaway phone support not robust-good 24/7 phone support at Lodgify Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Scott B. Owner Hospitality ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 I never expected the customer service to be so good. The onboarding is the key to success with this product. They do it very well. Pros Hostaway has increased my bookings and dynamic pricing. It is way better than Airbnb auto pricing. Already getting more bookings on other platforms. Cons The app needs to be better. There is quite a bit of info that needs to work on a phone. I'm used to doing most on phone only and never needing a laptop. You definitely need a laptop. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Absolutely terrible customer service. No help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Jim E. Owner Leisure, Travel & Tourism ### "On boarding with \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Pros \[sensitive content hidden\] was superb on our onboarding and we look forward to using the software now we have a good understanding Cons Would be great to have pictures in the scheduled message, otherwise everything seems great, all though not been on the app long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brian R. Property Manager Hospitality ### "Thank You-Greatly Appreciated" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Pros \[sensitive content hidden\] was patient and took the time to make sure I understood the formulas and values. I very much appreciated his expertise. Cons I don't like math! But appreciate \[sensitive content hidden\] ability to help me understand. I appreciate Hostaway's availability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152433/Hostaway/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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