# Page 20 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of Hostaway ## Showing most helpful reviews Showing 476-500 of 1524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jilliane B. General VA Real Estate Used the software for: 1-2 years ### "Customer Support" July 11, 2024 4.0 So far so good! Please consider the feedbacks as it would help a lot to improve this platform Pros Prompt customer support and the agents explain the instructions very clear. Cons Not being user friendly, still in the works, many things to consider like arranging the photos gives me a hard time to drag each of them. Review Source AB Ashtad B. Property Manager Real Estate Used the software for: Less than 6 months ### "Good Stuff" November 15, 2024 5.0 Pretty good, happy with this software, would recomend Pros \[sensitive content hidden\] did a great job at solving my issue quickly and teaching me the system. Cons Nothing bad to say today, only wish there was more ability to not override photo descriptions for airbnb Review Source MG Mila G. Accounting and Integration Manager Hospitality Used the software for: 2+ years ### "Great Experience at Hostaway like usual!" July 5, 2024 5.0 Overall we are happy with Hostaway, we have been using this Host Channel for about 3 years now and we continue to renew our membership. Pros Hostaway is very efficient and has a lot of valuable tools, they are constantly fixing and updating and adding better features over the years which is great. Cons Sometimes they have their glitches and can take a little while waiting to get assigned someone to help fix the problem if it's a bug, but once we you get the right agent, like \[sensitive content hidden\], the problem is usually fixed quickly and that same day. Review Source CF Catherine F. Owners Commercial Real Estate Used the software for: Less than 6 months ### "Stellar Assistance with Hostaway Onboarding" June 21, 2024 5.0 I wanted to take a moment to express my heartfelt gratitude for the incredible support \[sensitive content hidden\] provided during my onboarding process with Hostaway. Her assistance was nothing short of exceptional, and I am truly grateful for the time and effort she dedicated to ensuring everything went smoothly. From the outset, \[sensitive content hidden\] professionalism and expertise were evident. She guided me through each step with clarity and patience, making what could have been a complex and overwhelming experience feel seamless and manageable. Her prompt responses and thorough explanations were invaluable, and I felt reassured knowing I had her support. \[sensitive content hidden\] dedication to helping me understand the platform and its features was remarkable. She went above and beyond to address all my questions and concerns, and her insights were instrumental in helping me get up to speed quickly. Thanks to \[sensitive content hidden\] outstanding support, I am now confidently using Hostaway and already seeing the benefits of this powerful tool. I cannot thank her enough for her exceptional service and the positive impact it has had on my business. Pros What I appreciated the most was the help from the entire team and the automation of managing tasks. This gives me the confidence to attend to other matters, knowing that Hostaway is taking care of the rest. Cons The integration with Verbo. But it's not your fault! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Review Source AK Argyris K. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Great tool to manage multiple appartments" July 17, 2024 5.0 Pros Managing all the prices for platforms in a calendar. Having a report for our account department for all the transactions based on every platform, without having to check for each one separately. Also the automated messages are top service for us. Also, we would like to thank \[sensitive content hidden\] for the absolute great learning experience he gave us. Explaining everything even the silly questions we had sometimes. If we ever suggest Hostaway to someone we would hope that the onboarding session will be with Fatih, so they can get the same experience. Cons We have not yet met any problems at this point. Maybe because we have none. Review Source CM Chantal M. property manager Hospitality Used the software for: Less than 6 months ### "Great support team" August 16, 2024 5.0 My first onboarding call went well, but then issues came after that and I got super stressed but then support team was super super helpful. Pros The support team and \[sensitive content hidden\] in particular was just amazing, she helped when I was stressed and stayed with me the all unless everything was sorted and good again, she went above and beyond to make sure I was ok!! Thank you Cons The fact that a major issue came up after my first onboarding call that should have been discussed prior . Review Source MN Marjolaine N. Property manager Real Estate Used the software for: Less than 6 months ### "Review onboarding " July 30, 2024 5.0 Really good, our onboarding call went amazing, ace is very helpful and knows how to navigate the system well. Pros I just started using it, at the moment we really like the ease of use and the fact that we can automate our messages depending on each listing Cons We’re still not sure how everything works, but icals can be complicated to integrate, and I would like to see more clearly the name of each customer and the platform from which they reserved more clearly Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Automated messages not working for many listings at a time and their bad customer service Review Source MS Melissa S. Member Real Estate Used the software for: Less than 6 months ### "Home Run Hosting PMS" July 10, 2024 5.0 Fantastic. Super happy with my decision in choosing Hostaway as my PMS. Pros Appreciate the support team immensely and always happy when I see \[sensitive content hidden\] has been assigned to my tickets as I know whatever I’m need helping with he will deliver above and beyond expeditiously. Cons A few quirks in setting up as I start to really lean in to learn and get setup. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway Yes Switched from [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Hostaway fit my needs better with my growth goals. Review Source Joanna L. Cohost Hospitality Used the software for: Less than 6 months ### "Best tool thus far!" July 18, 2024 5.0 Pros I love how many integrations hostaway has. Cons The task would be perfect to use instead of turno if it had automatic payments. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Needed more platforms. Hospital only offered booking, airbnb, and vrbo. Review Source RJ Rozelle J. Administrative Support Real Estate Used the software for: 1-2 years ### "Hostaway Services Review" July 18, 2024 5.0 Pros User-friendly. Easy to understand for beginners. Cons Payment integration Random system glitch Review Source GP Ginny P. General manager Real Estate Used the software for: 6-12 months ### "Excellent support" July 26, 2024 5.0 I find Hostaway easy to use, and am developing more ways to utilize the many functions. Pros It is great that I can call any time and someone is on the other end to assist with problem solving. In this instance \[sensitive content hidden\] helped me with a technical issue. Cons I am in Australia and it is difficult to get on the information seminars at a suitable time. Review Source AC Andrew C. Manager Real Estate Used the software for: Less than 6 months ### "Happy hostaway customer" November 21, 2024 5.0 Our onboarding professional, \[sensitive content hidden\], was great! Pros I like that there are lots of features in the software Cons It does take some time to learn how to use Review Source sB steven B. CEO Real Estate Used the software for: 6-12 months ### "Great Help" January 14, 2025 5.0 Hostaway has been very helpful with assisting me with problems. Pros Great help with site when I had a situation I could not solve Cons Nothing was bad, the help is always available! Review Source PT Patrick T. Owner and operator Real Estate Used the software for: 1-2 years ### "Hostaway review " July 2, 2024 5.0 It’s been good overall. Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great! 5 stars to him Pros Constantly trying to improve the platform with new things and fixing old issues Cons 1) Not able to set different cancellation policies with VRBO. VRBO allows you to have a cancellation policy for short term stays and a different one for long term stays. HostWay doesn’t have a connection currently to link correctly with them to do that. 2) Wish users would be able to create different minimum day stays and maximum day stays on different OTAs. 3) If you all had a CRM that would be awesome too 4) If a manual payment like a check is entered. Have it a way to delete it without clicking “refund”. Gives me anxiety thinking they’ll be refunded on a CC charge Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) They are way too basic for everything….. Review Source AE Amy E. Owner Hospitality Used the software for: Less than 6 months ### "\[sensitive content hidden\] with Hostaway was amazing!" August 12, 2024 5.0 Great experience, \[sensitive content hidden\] was super helpful in getting us set up and answering all of our questions. Pros I found Hostaway to be very user friendly Cons I wish the owner's statements were more customizable Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Hostaway is more updated and user friendly than Escapia Review Source SC Shirley C. Owner Hospitality Used the software for: Less than 6 months ### "All in one package" July 25, 2024 5.0 The on-boarding process was as smooth as can be. \[sensitive content hidden\], my on-boarding guru was the best! We worked together over six sessions and left me comfortable to navigate the software. He is very knowledgeable and answered all of my questions. Thanks \[sensitive content hidden\] Pros I decided on Hostaway as it has all the features in one package. I have three properties listed on three platforms and needed something to better organize and automate my day-to day tasks. The app is easy to navigate and tells me what I need to know at a quick glance. Cons I wish that there was an efficient way to write and respond to guest reviews over the different channels. Review Source KM Katie M. Property Manager Consumer Services Used the software for: 1-2 years ### "Great platform!" July 11, 2024 5.0 \[sensitive content hidden\] was a great resource for me today during our call. She helped explain formulas and how to use some of the features! Pros The one stop shop is great for our team. I like that I can do everything from my phone. Cons I wish there was more ability to schedule trainings 1 on 1. I would pay for a coach for an hour to walk through features v 15 min phone call to cram it all in. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: Less than 6 months ### "Hostaway Is the Way to Go" April 26, 2025 5.0 Despite some of Hostaway's flaws, it provides enough that the pros outweigh the cons. Pros Simplified management, improved communication with guests, and enhanced revenue and occupancy insights. Cons No free trial, a limited mobile app, and a lack of highly detailed financial reports. Review Source BM Betzi M. Director of Marketing Hospitality Used the software for: 6-12 months ### "Hostaway pluses and minuses" July 10, 2024 5.0 Good for the most part. Sometimes I have to wait more than 24 hrs for a support request. Pros Support is generally responsive. I like that they will reach back out to me for feedback on a ticket. Cons Glitches in the system that need to be fixed. I would like to see more options for users to be able to customize individual users. Review Source JB John B. General Director Real Estate Used the software for: Less than 6 months ### "Outstanding Onboarding Experience with \[sensitive content hidden\]" July 17, 2024 5.0 Pros I recently had the pleasure of working with \[sensitive content hidden\] while onboarding onto the Hostaway platform, and I can't speak highly enough of his exceptional service. \[sensitive content hidden\] was incredibly patient and professional throughout the entire process, consistently going the extra mile to ensure everything was perfect. His dedication and expertise have made a significant difference, and Scepter Property Lets Ltd would not be the same without his invaluable assistance. Thank you, \[sensitive content hidden\], for your outstanding support! Cons While my experience with \[sensitive content hidden\] and the Hostaway platform has been overwhelmingly positive, there were no significant cons to mention. Everything was handled smoothly and professionally, making the onboarding process seamless and efficient. I couldn't be more satisfied! Review Source NK Nate K. CEO Real Estate Used the software for: 2+ years ### "Best Short Term Rental PMS For The Money " July 11, 2024 5.0 Big fan of Hostaway and plan to be a user with them for the extended future. Pros Great functionality and updating products. Recently they've stepped up their customer support as well and have really enjoyed interacting with \[sensitive content hidden\]. Cons Could use a refresh on the direct booking website they host over items like dynamic pricing which already has established tools. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) The functionality didn't met our teams standards as we grew. Review Source KS Karen S. Managing Partner Hospitality Used the software for: Less than 6 months ### "Hats off to Hostaway for providing exceptional teachers for onboarding" June 28, 2024 5.0 My overall experience with Hostaway has been positive, primarily because of the trainer we were assigned. Not only was he patient but he was also flexible when I needed to make last-minute meeting changes. He never became impatient and patiently reanswered the same quesetion if needed. Also, none of my questions stumped him. Pros I appreciated having six training sessions led by the same expert Hostaway representative. I quickly became comfortable asking questions, and the rep adapted to my learning pace. Every question I asked was answered and I was guided through new skills with hands-on experience. Cons I find Hostaway challenging to learn. It is more sophisticated than I probably need with only two properties. If I were starting over, I might choose management software with fewer functions and, therefore, a less overwhelming interface. Review Source JR Jordi R. Propietario empresa Commercial Real Estate Used the software for: Less than 6 months ### "Valoracion" August 13, 2024 5.0 Muy buena, el trato con margarita muy bueno Pros Es muy completo, me dejó sincronizar y vincular muchos softwares Cons Que no esta en Español, el ingles mes cuesta Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) Mal servicio por parte de avaibook muy limitante con tanta propiedades Review Source MI Melissa I. Owner Hospitality Used the software for: Less than 6 months ### "Great service! " July 23, 2024 5.0 Great experience overall with the onboarding specialist to the software being easy to use Pros Definitely my onboarding specialist \[sensitive content hidden\] She was wonderful and very knowledgeable Cons Nothing at all everything was great! Thank you Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Vrbo didn’t connect well anymore with Smoobu Review Source AK Ayman K. Broker Owner Real Estate Used the software for: Less than 6 months ### "Functional and simple for the small vacation rental management company" August 19, 2024 3.0 Simple platform good functionality for a few properties at a time Pros Easy to view calendar can show you multiple properties at the same time and it is simple to see vacant days and availability for multiple properties at the same time Cons It does not show you the total number of days booked for a particular property for example, if you wanna know how many nights the properties been booked for the year for the month for the quarter you have to calculate that manually Review Source Talk to a Capterra advisor for free and get results within 15 minutes.