# Page 3 | Hostaway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hostaway the right Property Management solution for you? Explore 1524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152433/Hostaway/reviews --- Hostaway 4.8 (1524) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hostaway ## Showing most helpful reviews Showing 51-75 of 1524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM SPENCER M. MANAGER Hospitality Used the software for: 6-12 months ### "SCAM COMPANY" October 17, 2025 1.0 Pros DECENT SOFTWARE BUT EVERYONE HAS DECENT SOFTWARE. THIS COMPANY WILL SCAM YOU IN MULTIPLE DIFFERENT WAYS. I USED THIS FOR 6 MONTHS. GO TO ANYONE ELSE Cons SCAM. THEY WILL REFUSE TO CANCEL AND CONTINUE TO CHARGE. THEY WILL CHARGE MORE THAN THE AGREEMENT AND YOU WILL HAVE TO LOOK CAREFULLY THROUGH BANK ACCOUNT BECAUSE THEY COME UP AS WEIRD LOOKING ACCOUNT>. BUT IT IS HOSTAWAY Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) I MADE A HUGE MISTAKE. THIS COMPANY WILL SCAM YOU WHEN YOU ATTEMPT TO CANECEL>. THEY WILL CHARGE YOUR ACCOUNT USING DIFFERENT NAMES TO CONFUSE THE ACCOUNTANT Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Seamless Setup and Outstanding Onboarding - \[sensitive content hidden\] is the best! " October 27, 2025 5.0 My overall has been excellent! It’s helping me streamline operations and will be a huge part of my future growth. I have had the best onboarding experience with, \[sensitive content hidden\]. She has made the entire setup process smooth, informative, and enjoyable. Her support and knowledge made a big difference in getting started. Highly recommend Hostaway and their amazing team! Pros I’ve been really impressed with Hostaway so far! The platform is cost-efficient, user-friendly, and packed with features that make managing my properties so much easier. It’s already proving to be a game changer for my business and will definitely help with future growth. Highly recommend for anyone looking to streamline their short-term rental operations! Cons I have only used Hostaway for a short amount of time so far. I have yet to find anything I don’t like. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway More features, better reviews; better overall fit for what I needed Review Source CC Charmaine C. Executive Support Manager Hospitality Used the software for: 2+ years ### "Issues were resolved" February 16, 2026 5.0 Overall, I had a very positive experience with Customer Support. The 24/7 availability is a major advantage, and both of my concerns were clearly addressed and resolved. I truly appreciate the assistance and special thanks to \[sensitive content hidden\] from Tech Support. Pros The customer support experience was excellent, especially with the availability of 24/7 support. Both of my issues were clearly explained and resolved, which was a huge help. Special shoutout to \[sensitive content hidden\] from Tech Support for the assistance! Cons N/A Review Source JC Julie C. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing Support for Beginners" October 16, 2025 5.0 We had such a great experience working with our Hostaway agent! He was ere incredibly patient and knowledgeable while helping us set up our listing, walking us through every detail step-by-step and making sure everything was configured correctly. Their professionalism and calm approach made what could have been a stressful process feel smooth and easy. We truly appreciate the time, attention, and care they gave us. Highly recommend, outstanding customer service! Pros Hostaway’s platform is incredibly intuitive and well-designed; it makes managing reservations, calendars, and messages across multiple platforms effortless. What really stood out, though, was the level of support we received. Our onboarding agent was patient, knowledgeable, and genuinely invested in helping us set up everything correctly. The combination of powerful tools and personalized assistance made the entire process smooth and stress-free. Cons The setup process can feel a bit overwhelming at first because there are so many features and settings to learn. It takes some time to get comfortable navigating everything. That said, once it’s configured correctly, and with the help of their support team, the system runs smoothly and becomes a powerful tool for managing bookings. Review Source Trevor W. Owner Real Estate Used the software for: Less than 6 months ### "Great experience from start to finish" October 27, 2025 5.0 Overall the experience has been a 10/10. I would highly recommend Hostaway to other property owners. Pros The onboarding experience was a amazing. From start to finish it was very thorough and I appreciated the attention to detail. Cons The platform UI is a bit dated and the mobile app has somewhat limited functionality. This would be my only "complaint" and it is minor. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Name recognition and support. Guesty was almost impossible to get ahold of. Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) Hostify offered limited support and didn't have the integrations I needed. Review Source RD Romeo D. PM Executive Office Used the software for: Less than 6 months ### "Property Manager " October 23, 2025 5.0 Our overall experience with Hostaway has been outstanding. The platform saves us a huge amount of time by automating daily tasks and syncing our listings perfectly across platforms. \[sensitive content hidden\] made the onboarding process easy and enjoyable — she guided us step by step and made sure everything was perfectly configured. Hostaway has truly become a key part of our property management operations. Pros What I like most about Hostaway is how organized and efficient the platform is for managing multiple short-term rentals. It simplifies every part of the process — from messaging and reservations to pricing and automation. Most importantly, the onboarding experience was seamless thanks to \[sensitive content hidden\], our onboarding manager. She’s incredibly knowledgeable, patient, and supportive throughout the setup process. Cons Everything has been working smoothly so far. No complaints — the system and support team have exceeded expectations. Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) because of the good quality of Host Away Review Source JS Jason S. President Hospitality Used the software for: 6-12 months ### "Great job Yen!" February 13, 2026 5.0 Had a great experience! I always seems to have a good experience with Hostaway support. People are knowledgeable, eager to help and through in their response. Pros Quick resolution of issue and took the time to walk me through the steps to make the changes I needed to make. Cons It seems that recently there is a fairly long wait time to get someone on the phone who can help. But that has been the only issue, and I multi-task as much as possible during that time, Review Source JE Julie E. Property Manager Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] Amazing...." February 19, 2026 3.0 Average. I don't know that I would recommend Hostaway to others yet. I took a chance after reviewing other software and have been questioning that decision. As we move forward I hope more smooths out, but we will see. Pros \[sensitive content hidden\] was amazing!! Loved her knowledge and service! She helped resolve a must problem and did it in a timely manner. Cons Onboarding process is way more complex than it was made to appear when talking to the sales team. We were prepared, but the directions and process are not always clear. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reason for choosing Hostaway Integrations were important to me and it seemed there were many. Switched from [Ignite](https://www.capterra.com/p/10012103/Ignite/) They were sunsetting their software system Review Source KC Kit C. owner Real Estate Used the software for: 1-2 years ### "hostaway experience" October 20, 2025 5.0 very helpful customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Pros customer support- Jay was great and walked me through everything I needed customer support- Jay was great and walked me through everything I needed Cons just that the number wasn't working Sunday-this morning but once I got threw Jay was great just that the number wasn't working Sunday-this morning but once I got threw Jay was great Review Source LF Lorenzo F. Property Manager CEO Real Estate Used the software for: Less than 6 months ### "Avoid Hostaway — Unprofessional and Pushy Sales Tactics" September 23, 2025 1.0 At first, Hostaway seemed promising. The sales rep, \[sensitive content hidden\] , was very responsive and friendly during the sales process. We paid the onboarding fee but quickly realized within three business days that the platform wasn’t a fit for our needs. When I explained that we had found a local company that offered a more tailored solution without the extra costs, \[sensitive content hidden\] responded by speaking negatively about that company. Ironically, when I asked the other provider about Hostaway, they only had respectful things to say. That contrast spoke volumes. After requesting to cancel, I received a string of increasingly pushy emails from \[sensitive content hidden\] , repeatedly trying to convince us to stay with additional discounts. Despite declining multiple times, the pressure continued. The worst part was when \[sensitive content hidden\] crossed a serious line: he privately messaged my mother, spamming her with emotional appeals and attempting to guilt-trip us into signing up. This behavior was unprofessional, manipulative, and completely unacceptable. Overall, this experience showed me how poorly run Hostaway is behind the friendly sales pitch. I would strongly advise others to avoid this company. Pros Helpful, friendly sales team at first with quick responses. Cons Pushy, unprofessional, even messaged my family after I declined. Alternatives considered [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostaway Affordable, no contracts, no pushy sales rep Review Source BH Blanka H. Tourist manager Building Materials Used the software for: 2+ years ### "Thank you for all" February 23, 2026 5.0 all good I hope that we can use Hostaway much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Pros Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links Cons nothing I hope that we can use Hostaway much more time and you improve every day a bit more. Translation to German for the booking engine has to be better in future Review Source SM Sam M. MD Hospitality Used the software for: 6-12 months ### "Great sales, bad product, even worse support. Be warned. " February 18, 2025 2.0 Be warned, this is not the all singing and dancing software you would expect from the sales pitch. Several untruths in the sales process, extremely poor onboarding led to ongoing issues. I would never go down this route again if we went back in time. Pros Multi calendar is quite good and the airbnb connection. Cons \- onboarding was terrible and led to several double bookings with zero support to solve. Extremely poor. - onboarding of booking.com extremely poor. - customer service levels are very bad. Agents frequently don't understand their own software. - No response when querying a major billing increase with no warning. - Account managers leave regularly and no replacement given. - Several new features launched but existing ones don't function well. - Told that Hostaway incorporate new features into existing price by sales Rep Cory, 12 months in and they have released several features which are all at an additional expense. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostaway Length of contract and sales pitch from Hostaway. Review Source Miranda N. Property Manager Real Estate Used the software for: Less than 6 months ### "5 star review for Hostaway" February 16, 2026 5.0 Excellent onboarding process. Highly recommend Claire! She has been super efficient and great to work with to transition me quickly from another platform. Pros Advanced settings that help me get more bookings and generate more revenue. It is great to have so many things to control my business. Cons Takes a bit more time to get my head around the set up. Overall I don't have any complaints really. It is a great product. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Impressed with demo from Hostaway and decided there were enough reasons to make the switch. Review Source LD Luis D. Manager Hospitality Used the software for: Less than 6 months ### "A Game-Changer for Property Management" October 14, 2025 5.0 5 stars. We rely on Hostaway to manage our portfolio of properties, and it has streamlined our operations significantly. The features are incredibly powerful; the unified inbox and centralized calendar alone have dramatically cut down on our administrative time. The automation tools are also top-notch and have reduced the risk of errors across our listings. Pros \[sensitive content hidden\] did a great job explaining everything to me. As a property manager, Hostaway has been an absolute necessity for scaling and efficiency. The platform is robust, but what really sets them apart is the customer support. Anytime I've had a question or needed a hand, their team has been incredibly responsive, knowledgeable, and genuinely helpful. Beyond the technology, the customer support team deserves special recognition. They are consistently attentive, quick to respond, and clearly experts in the short-term rental space. Knowing I have reliable support makes navigating complex issues painless. Cons "Learning Curve: The platform is very powerful, but it has a somewhat steep initial learning curve. The initial setup takes time, but it is worth it for the automation you achieve afterward." Review Source BE Brian E. Owner Hospitality Used the software for: Less than 6 months ### "Great help from \[sensitive content hidden\]" October 29, 2025 5.0 From the first integration to the present, their support has been excellent. Their product is top notch. Pros Their support is excellent. \[sensitive content hidden\] answered my questions directly and quickly. She deserves a 5 star for her knowledge and quickness. I work with 3 different rental companies, and Hostaway is by far the best. Cons I can't think of anything. I'm very happy with them, their support, and the integration help they provided. Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) We needed the other product when we first started, but the expense for using them was too high for our future needs. Hostaway had so many more bells and whistles for us so we knew it was the right move. Review Source DS David S. Company director Real Estate Used the software for: 6-12 months ### "Good experience " October 14, 2025 5.0 Pros Booking management is flow and the platform is pretty easy to use. The support is efficient in most cases Cons Some functions are not supported by the app, so you need to go on the browser interface for the dashboard. When I trying to connect on my phone I'm being redirected to the app. It's pretty annoying because I have to access my computer, and it's not always possible (or to erase the app from the phone and re install It afterwards) The connection with VRBO is far from being friendly to use Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Hostaway Good reviews Reasonable rates No engagement Review Source Simona P. Property Manager Hospitality Used the software for: I used a free trial ### "Onboarding eccellente con Deborah" February 16, 2026 5.0 L'esperienza di onboarding con Hostaway è stata eccellente grazie a Deborah. È una professionista molto preparata: spiega ogni funzionalità in maniera chiara ed esaustiva, restando sempre aperta a qualsiasi domanda o dubbio. Ha la capacità di farti sentire subito a tuo agio con la piattaforma. Inoltre, trovo utilissimo poter rivedere la registrazione dell'intera call: è un dettaglio che rende l'apprendimento ancora più produttivo ed efficace. Pros Ottima interfaccia e un onboarding che fa davvero la differenza nell'apprendimento. La piattaforma è completa e le integrazioni con software di terze parti sono un grandissimo valore aggiunto per la gestione dell'attività. Cons All'inizio può sembrare un po' complesso perché le funzioni sono davvero tante, quindi serve un attimo di tempo per prenderci la mano e abituarsi. Review Source Karen S. director Real Estate Used the software for: Less than 6 months ### "I really recomend hostaway as a channel manager" November 1, 2025 5.0 \[sensitive content hidden\] was very knowledgeable and helpful. She made my transition into the platform smooth and easy. The platform really has everything — from accounting and property management to website creation. It’s very simple and easy to use. \[sensitive content hidden\] definitely knows a lot about the company and was able to answer all my questions clearly. I’m sorry that I submitted this review a bit late, but if it can still be counted in her favour, I would really appreciate it — she truly deserves the recognition. Pros I really enjoyed the one-on-one call for setting up my account. The support was personal, clear, and helpful — it made the onboarding process smooth and easy to understand. Cons There’s nothing in particular that I dislike, but if I had to mention something, it would be that the Hostaway app offers fewer features and less functionality compared to the website. Review Source JH Joao H. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "Atendimento muito bom" October 30, 2025 5.0 Tenho gostado muito das funcionalidades. e principalmente da estabilidade do sistema o que me garante segurança e tranquilidade Pros Estabilidade do produto durante todo o período de utilização. As funcionalidades também ajudam bastante Cons A demora no atendimento presencial, quando necessário. O primeiro atendimento, através do e-mail, foi rápido, mas não solucionou o problema e tive que solicitar atendimento on-line. O Josue, quem me atendeu, foi muito eficaz. Review Source VR Verified Reviewer owner Hospitality Used the software for: Less than 6 months ### "The mixed bag of Hostaway" October 27, 2025 5.0 Overall its a good platform however the integration move from just Air B&B to Hostaway and the other platforms is not easy or quick. I can see that eventually its going to be fine but its taken me hours upon hours..and the person doing my onboarding was not easy to work with. For me. Pros \[sensitive content hidden\] took my call today. I had a great experience. She followed along, understood the issue, helped me resolve it and has a sense of humor. Excellent! Cons 1-If the agents are busy and you leave a call back number I have not gotten ever a call back. 2-the layout of the portal is difficult with letters so small...very primitive and not a great UI. 3-the booking machine UI is horrible. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostaway Price and number of units..and live person support Review Source AH Andreas H. owner Hospitality Used the software for: Less than 6 months ### "everything good. " October 31, 2025 5.0 Meine Erfahrungen mit Hostaway waren durchweg positiv. Die Plattform ist zuverlässig, benutzerfreundlich und bietet alle Funktionen, die man für eine effiziente Verwaltung der Unterkünfte braucht. Der Kundenservice ist schnell, freundlich und lösungsorientiert. Updates bringen echte Verbesserungen. Ich habe mich stets gut betreut gefühlt und kann Hostaway uneingeschränkt empfehlen. Pros sehr schnelle Abwicklung und gute Kommunikation. Die Gespräche waren auf Augenhöhe und die die Einführung dehr persönlich. Cons Alles war gut. Ehrlich gesagt gab es nichts, was mir an Hostaway nicht gefallen hat. Ich war immer rundum zufrieden – sowohl mit dem Support als auch mit der Bedienung und Zuverlässigkeit des Systems. Alle Funktionen liefen stabil, Updates wurden sinnvoll umgesetzt, und der Kundenservice war immer freundlich und hilfsbereit. Absolute Empfehlung! Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) More apartment and that is to bog for smoobu Review Source Frechly F. Comanager Business Supplies and Equipment Used the software for: 1-2 years ### "Dota 2 invoker Lord" October 16, 2025 5.0 Pros Agents are very professional and knowledgable. Plus the platform itself is user friendly easiy to navaigate Cons I notice when its first time to call i can reach to agents in just min 2nd call takes amost and hour Review Source VH Vicky H. Owner, manager Hospitality Used the software for: Less than 6 months ### "Seamless channel manager with great customer service" February 7, 2025 5.0 I like Hostaway so far, very much. When you initially sign up for service, just make sure you understand that you are signing a contract and you may or may not get $ back if you don't like the dynamic pricing. But you can pay the $10 per month per listing and decide whether you like it and override, if you don't Pros Excellent customer service. I am new to Hostaway and am learning the system. Hostaway is dedicated to making sure I, the customer, are happy. The system works well. There have been no glitches in the past few months. Cons I signed up for remote locks on one property but then the 'Yale Nest' lock was not on their list of approved devices for automated codes sent to the guest. Also, I didn't like the dynamic pricing. I may need to review that again, but I was charged for it when I didn't use it on five properties. After several calls, someone finally got back to me and said they would refund me. I don't think it has happened yet. I need to check. Review Source SH Shannon H. Owner Real Estate Used the software for: 6-12 months ### "Y3n is the Best Customer Service Rep! " February 18, 2026 5.0 It's amazing, I am very happy that I chose this PMS. My business is growing quickly, and Hostaway is a big part of it. Pros Customer Service and 24/7 phone support. Y3n is my favorite customer service rep. He took time to talk to me when I needed help on the support line, and then since I still needed help, he set up a meeting with me and helped me with several issues over the course of 30 minutes. He went above and beyond and is very patient. He's the BEST, he deserves a raise! Thank you Y3n? Cons It was a learning curve to get everything set up, but that's normal when using a new system! I had plenty of support along the way. Thank you! Review Source BV Bryan V. Director Hospitality Used the software for: Less than 6 months ### "Very happy with my decision." May 21, 2025 5.0 Really great. so far i've been spending less and less time loggin into each channel to manage bookings and that's really a testament to the productivity/usefulness of Hostaway. Pros Has everything under one hood. it's super feature rich and - albeit intimidating at first - actually very easy and efficient once you get to know your way around. Cons The only downside i would say was the timing/availability for onboarding calls in general. I would also like to see a chat options for technical questions or guidance (although i can imagine it can be quite burdensome). The website designer could use major upgrades - ideally with many more options and even a option to book a designer to help customize it for non-web designer people. Widget preview window. IF possible, allow live preview when modifying the code. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostaway similar pricing, but heard good feedback from other people who use it. functionality was far superior Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) more features with Hostaway and better connectivity with channels Review Source Talk to a Capterra advisor for free and get results within 15 minutes.