Who Uses This Software?

Any business managing guests queues / walk-ins / waitlists. Usually restaurants, salons, schools, rental services, hospitals and retailers.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Free up to 100 guests / month. Otherwise $49 / month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Waitwhile
  • waitwhile.com/
  • Founded 2016
  • United States

About Waitwhile

Manage your customer wait experience with ease. Waitwhile provides predictive wait time estimation and customizable SMS/Email alerts to keep customers informed, and useful analytics to learn about your queueing operation. Creating your first waitlist is free and takes less than 5 min.


Waitwhile Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Waitwhile Reviews Recently Reviewed!

Powerful and easy to use wait listing service!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

Their support is very active and helpful, and they are constantly improving the product!

Cons: I am eagerly waiting for them to launch their native iPhone and iPad apps! It is going to create an even faster and smoother experience.

Brilliant service and exactly what we've needed. I recommend it highly!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return!

What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Cons: I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

Overall: Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.