Who Uses This Software?

Any business managing guests queues / walk-ins / waitlists. Usually restaurants, salons, schools, rental services, hospitals and retailers.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Free up to 100 guests / month. Otherwise $49 / month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Waitwhile
  • waitwhile.com/
  • Founded 2016
  • United States

About Waitwhile

Manage your customer wait experience with ease. Waitwhile provides predictive wait time estimation and customizable SMS/Email alerts to keep customers informed, and useful analytics to learn about your queueing operation. Creating your first waitlist is free and takes less than 5 min.


Waitwhile Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Waitwhile Reviews Recently Reviewed!


This easy to use app led to a successful event!

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines.

Cons: Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event.

Powerful and easy to use wait listing service!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

Their support is very active and helpful, and they are constantly improving the product!

Cons: I am eagerly waiting for them to launch their native iPhone and iPad apps! It is going to create an even faster and smoother experience.

Brilliant service and exactly what we've needed. I recommend it highly!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return!

What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Cons: I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

Overall: Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.