--- title: "Waitwhile Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Waitwhile Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/152494/Waitwhile/" page_type: "product" language: "en" --- # Waitwhile Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waitwhile ## What is Waitwhile? Deliver better waiting experiences through automated, personalized, and virtual-based queues. Waitwhile lets customers wait from anywhere and track their status in real-time online, while helping businesses automate customer flows and reduce wait times with machine learning. Used by thousands of companies across every industry around the world. ## What is Waitwhile used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 63 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Waitwhile alternatives Highest Rated [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152494/Waitwhile/alternatives/) ## FAQs about Waitwhile Overview ### What problems does Waitwhile solve? Waitwhile solves long physical lines, lobby overcrowding, and constant customer status inquiries by replacing paper sign-ins with digital waitlists, live queue updates, and two-way text notifications. Retail staff, event teams, box offices, clinics, and service businesses use it to manage high-volume check-ins, preserve line order, and improve customer flow. Answer based on 35 reviews Overview ### Which roles and teams benefit most from Waitwhile? Waitwhile is most used by business owners, general managers, and directors who need to manage customer flow, appointments, and service queues with less manual coordination. Operations, marketing, IT, and support teams benefit from streamlining check-ins, improving staff visibility, reducing wait times, and delivering a more organized customer experience. Answer based on 62 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Waitwhile built for? Waitwhile is built primarily for small businesses, which make up 78% of reviewers, with retail leading at 12%. It also serves enterprises at 12% and midsize businesses at 10%, fitting organizations that manage queues, walk-ins, or waitlists across education management, health, wellness and fitness, and similar service settings. Answer based on 63 reviews Features and Usability ### What are the key features of Waitwhile? Waitwhile offers core queue and booking features like waitlist management, appointment scheduling, pre-registration, and rescheduling. Differentiating features include SMS messaging with reminders, live wait estimates and status tracking, guest self check-in, and customizable workflows and branding. API access and real-time updates support multi-location operations and staff coordination. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Waitwhile starts at free for 1 location and up to 50 visits per month, with 2 SMS per visit. The $29 Starter plan supports up to 4 locations and 3,000 visits monthly, while the $49 Business plan covers 4–10 locations and 10,000 visits monthly. Annual billing discounts are available. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Waitwhile integrate with? Waitwhile integrates with Mailchimp, Salesforce Sales Cloud, and Zapier. These catalog integrations cover email marketing, CRM, and automation, giving teams a small but practical set of third-party connections for managing customer data and workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Waitwhile offer? Waitwhile provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and setup support. Answer based on 2 reviews Getting Started and Support ### What customer support options does Waitwhile offer, and how do users rate the experience? Waitwhile offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users often describe support as responsive, helpful, and quick to answer emails, sometimes within minutes or by the next day. Some reviewers report occasional delays, unanswered technical questions, and limited self-service guidance when bugs or setup issues arise. Answer based on 35 reviews Bugs and issues ### Does Waitwhile have bugs or reliability issues? Waitwhile works reliably for many teams, but occasional bugs, slow loading, and settings glitches still come up. Event staff, restaurants, and service businesses often like the core waitlist and SMS tools, while some users report confusion around notifications, mobile use, integrations, and advanced setup that may require workarounds or support. Answer based on 32 reviews ## Features AI summary Based on 161 Waitlist reviews Capterra reviewers highlight these as the features buyers care about most when choosing waitlist software: - **Real-Time Data** (**56%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**62%**) - **Online Booking** (**68%**) Waitwhile includes **Waitlist Status Tracking** and **Online Booking**, giving teams a clear way to monitor guest progress in line and let customers reserve spots ahead of time. However, it does not offer **Real-Time Data**. Instead, it provides other features that reviewers also value, including **Calendar Management** (**62%**), **Reporting & Statistics** (**43%**), and **Self Check-In/Check-Out** (**41%**). These features help businesses stay organized, review waitlist performance, and reduce front-desk workload, allowing teams to manage customer flow more efficiently. Online Booking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self Check-In/Check-Out 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Alerts/Notifications 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Client Database 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Waitwhile 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Restaurants: Serves restaurants - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time --- Get Advice We can help you find the software with the features you need. Features 4.4 (63) 4.4 Based on 63 reviews ## Pricing Value for money 4.6 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152494/Waitwhile/pricing/) Free $0.00 It includes: - Up to 50 visits / mo - 1 location - $2 / mo SMS credit - Up to 5 emails / visit - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Customize design - Internationalization and localization - Customer insights - Analytics and reporting - Chat & email support Starter $29.00 Flat Rate,Per Month It includes: - Up to 3000 visits / mo - 4 locations - $15 / mo SMS credit - Unlimited email messages - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Chat & email support Business $49.00 Other,Per Month It includes: - Up to 10,000 visits / mo - 4-10 locations - $25 / mo / location SMS credit - Unlimited email messages - Email, Push & SMS team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Occupancy tracking - Invite team and admins - Resource management - Service management - Set custom user roles and permissions - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Export guest data - Import guest data - Export analytics - API access - Webhooks - Zapier integration - Chat & email support Enterprise Contact Vendor for Pricing It includes: - Unlimited visits - Unlimited locations - Unlimited SMS messages - Unlimited email messages - Email, Push & SMS team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Occupancy tracking - Invite team and admins - Resource management - Service management - Set custom user roles and permissions - Internationalization and localization - Message personalization - White-label design - Customer insights - Analytics and reporting - Export guest data - Import guest data - Export analytics - API access - Webhooks - Zapier integration - Chat & email support - Phone support - Account manager - Product training - Configuration help - Service-level agreement (SLA) - Invoicing and PO - Audit logging - Daily backup and recovery - Data anonymization - Data location control - SAML and SSO - HIPPA and data certification Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (53) 4.7 Based on 53 reviews ## User reviews Overall rating 4.7 Based on 63 reviews Filter by rating 5(48) 4(10) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mike S. Practice Manger Veterinary ### "Great time saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 We all love using Waitwhile. It saves us a lot of time by allowing us to to j ow which pets out clients are bringing into the clinic and gives us time to prepare their chart before they get there. Pros Waitwhile allows us to see which clients are coming to the clinic and gives us time to prepare their chart. Cons I cannot think of any issues at this time that I need to report as a con. We all love using Waitwhile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarah H. Customer and Staff Support Specialist Insurance ### "Our clients love the reminders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 5, 2024 It has really helped our client satisfaction. Pros I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office. Cons I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2024 Hi Sarah! Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature! Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings If you’re still experiencing issues, feel free to reach out to our support team via chat! JN Joshua N. Application Specialist Retail ### "Has become an integral part of our business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 16, 2024 Started as a temporary solution during the pandemic, has now become integral to our business Pros We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform. Cons Nothing in particular from the platform stood out as an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Graduate Student Education Management ### "Want a more organized way to manage your waitlists? Use this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 15, 2022 Pros Love how we don't have to physically have the customers write their names down on a piece of paper. Very convenient to manage waits. Cons I don't have anything I do not like about this platform just yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Paul P. Director of IT Restaurants ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2022 Pros Very easy to use and deploy. Worked very well as a Web Clip through our Cisco MDM for our restaurant iPad's Cons I do not have anything negative to say about this product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2022 Thank you for sharing your Waitwhile experience, Paul! We're happy to hear you found the product easy to use. We're here if you need anything! AN Anonymous User Full Time Translator Publishing ### "Good queue management software " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 2, 2021 Pros The API is very useful, because we rely heavily on 3rd party integrations and our internal software. Cons It lacks the following: Calendar/Reminder System, Booking Notes and Appointment Management. And it's mainly web-based without native smartphone apps. That a Minus! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you for sharing your experience! We're so happy to hear you found our API useful. We're constantly working to improve our product and are always grateful for customer feedback. We've communicated your ideas on what we can work on in the nearest future to our engineering team. We're working on releasing our native app, which will hopefully make your product experience even better. Thanks again! AO Alanna O. owner/chiropractor Health, Wellness and Fitness ### "Helped when I needed it most" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2021 Pros When I needed to worry about social distancing in the middle of the Covid-19 pandemic, this software allowed me to keep my clients safe and still keep my busy office flowing. They all loved the ease of checking in and receiving a text when it was their turn. Cons I struggled a bit on the back side of the set up options, to get the software to operate exactly the way I wanted to. But I will say, that customer service was very helpful when I wasn't able to figure out customization on my own. Reasons for choosing Waitwhile The ability to send an automated text when the queue advanced for the next person to come in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you, Alanna! We really appreciate you sharing your Waitwhile experience. We're super happy to hear that you found both the product and our customer success team helpful. BS Brett S. Owner Retail ### "Great combo for scheduling and waitlisting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2021 Our business would suffer greatly without the software it does almost everything we need it to do. Pros The scheduling and reminder texts. The view and back end use. Cons Sometimes searching for future appointments is a little more difficult than I’d like Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reasons for choosing Waitwhile Had waitlist and booking capabilities also it is web based not app based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything. PS Patricia S. Owner Consumer Services ### "Barbershop Bookings " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2021 Honestly I really love it! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly . Pros Ease of use for customers of all ages they love it. On line support from staff for owner is great Cons I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes Reasons for choosing Waitwhile Although waitwhile was more expensive I chose it because it was easier to understand and use for our clients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you so much for sharing your Waitwhile experience, Patricia! We're so happy to hear you love the product and that it was able to help ease the difficulty of these trying times. LB Luis B. Business owner Hospitality ### "Great system BUT" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 14, 2021 Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back Pros I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up Cons I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect Switched from [Book It System](https://www.capterra.com/p/75518/Vacation-Rental-Software/) I thought is it was better , but not Reasons for choosing Waitwhile I was sold be the ease of the system then Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com [View all Reviews](https://www.capterra.com/p/152494/Waitwhile/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs Waitwhile](https://www.capterra.com/compare/152494-253516/Waitwhile-vs-SurveyMonkey)