--- title: "Waitwhile Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Waitwhile Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/152494/Waitwhile/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Waitwhile Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waitwhile ## What is Waitwhile? Deliver better waiting experiences through automated, personalized, and virtual-based queues. Waitwhile lets customers wait from anywhere and track their status in real-time online, while helping businesses automate customer flows and reduce wait times with machine learning. Used by thousands of companies across every industry around the world. ## What is Waitwhile used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 67 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Waitwhile alternatives Highest Rated [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Qmatic](https://www.capterra.com/p/131185/Orchestra/) [0.0](https://www.capterra.com/p/131185/Orchestra/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131185/Orchestra/) [View all alternatives](https://www.capterra.com/p/152494/Waitwhile/alternatives/) ## FAQs about Waitwhile Overview ### Which roles and teams benefit most from Waitwhile? Waitwhile is most used by business owners, general managers, and service managers who organize appointments, walk-ins, and customer queues. Operations and production teams use it to coordinate service capacity and reduce waiting times, while client services, technical support, and public-facing office teams manage arrivals, bookings, and visitor communication. Answer based on 62 reviews Overview ### What company size and industries is Waitwhile built for? Waitwhile is for small businesses managing guest queues, walk-ins, or waitlists, with 78% of reviewers from small companies. It supports restaurants, salons, schools, rental services, events, hospitals, and retailers, while reviewer representation is highest in retail (12%), education management (8%), and veterinary services (6%). Answer based on 63 reviews Features and Usability ### What are the key features of Waitwhile? Waitwhile includes core scheduling, pre-registration, rescheduling, and dashboard features. Its differentiating queue management tools support public waitlists, real-time waitlist status tracking, estimated wait times, self check-in, and SMS notifications. Customizable fields and branding help organizations adapt appointment and guest-management workflows across locations. Answer based on 35 reviews Limitations ### Does Waitwhile have bugs or reliability issues? Waitwhile generally supports dependable queue and appointment operations, though some teams encounter occasional bugs or configuration issues. Event organizers and businesses mention delayed loading, notification behavior, and settings changes after updates. Support often responds quickly, but organizations with complex workflows may need workarounds and ongoing monitoring. Answer based on 32 reviews Pricing ### How much does it cost and what fees or limitations are included? Waitwhile starts at free for one location and up to 50 visits per month, then costs $29 per month for the Starter plan and $49 per month for Business. Starter covers up to 4 locations and 3,000 visits; Business covers 4-10 locations and 10,000 visits. A free trial is available. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Waitwhile integrate with? Waitwhile integrates with 3 third-party tools: Salesforce Sales Cloud for CRM, Mailchimp for email marketing, and Zapier for connecting to additional apps. These integrations cover customer data, marketing automation, and broader workflow connections. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Waitwhile offer? Waitwhile provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for setup and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Waitwhile offer, and how do users rate the experience? Waitwhile offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users often describe the team as friendly, helpful, and quick to respond, including during live events. Some users report unanswered integration questions, limited tutorials, or slower responses when dealing with persistent bugs and setup issues. Answer based on 35 reviews Features and Usability ### How customizable is Waitwhile for different business needs? Waitwhile offers extensive customization for queues, appointments, notifications, and operational workflows across many business types. Small business teams and event organizers value adapting settings to their processes, branding, and customer communications. Advanced options can take time to learn, while support helps teams configure features when setup becomes more complex. Answer based on 19 reviews ## Features AI summary Based on 164 Waitlist reviews Capterra reviewers highlight these as the features buyers care about most when choosing waitlist software: - **Real-Time Data** (**54%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**59%**) - **Online Booking** (**66%**) Waitwhile includes **Waitlist Status Tracking** and **Online Booking**, giving teams a way to monitor customer queue progress and let customers reserve spots in advance. However, it does not offer **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Calendar Management** (**56%**), **Reporting & Statistics** (**41%**), and **Self Check-In/Check-Out** (**39%**). These features help businesses organize appointments, review waitlist performance, and improve the check-in experience, allowing teams to manage customer flow more efficiently. Online Booking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self Check-In/Check-Out 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Alerts/Notifications 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Client Database 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Waitwhile 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Restaurants: Serves restaurants - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Wait List Management: Record, update and manage waiting lists - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time --- Get Advice We can help you find the software with the features you need. Features 4.4 (63) 4.4 Based on 63 reviews ## Pricing Value for money 4.6 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152494/Waitwhile/pricing/) Free $0.00 It includes: - Up to 50 visits / mo - 1 location - $2 / mo SMS credit - Up to 5 emails / visit - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Customize design - Internationalization and localization - Customer insights - Analytics and reporting - Chat & email support Starter $29.00 Flat Rate,Per Month It includes: - Up to 3000 visits / mo - 4 locations - $15 / mo SMS credit - Unlimited email messages - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Chat & email support Business $49.00 Other,Per Month It includes: - Up to 10,000 visits / mo - 4-10 locations - $25 / mo / location SMS credit - Unlimited email messages - Email, Push & SMS team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Occupancy tracking - Invite team and admins - Resource management - Service management - Set custom user roles and permissions - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Export guest data - Import guest data - Export analytics - API access - Webhooks - Zapier integration - Chat & email support Enterprise Contact Vendor for Pricing It includes: - Unlimited visits - Unlimited locations - Unlimited SMS messages - Unlimited email messages - Email, Push & SMS team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Occupancy tracking - Invite team and admins - Resource management - Service management - Set custom user roles and permissions - Internationalization and localization - Message personalization - White-label design - Customer insights - Analytics and reporting - Export guest data - Import guest data - Export analytics - API access - Webhooks - Zapier integration - Chat & email support - Phone support - Account manager - Product training - Configuration help - Service-level agreement (SLA) - Invoicing and PO - Audit logging - Daily backup and recovery - Data anonymization - Data location control - SAML and SSO - HIPPA and data certification Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (53) 4.7 Based on 53 reviews ## User reviews Overall rating 4.7 Based on 67 reviews Filter by rating Counts reflect reviews available in this feed. 5(51) 4(11) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Toni F. Ambassador Used the software for: Less than 1 year ### "Extremely Easy to Use and Understand" 5.0 November 5, 2026 Waitwhile keeps our reservations in order and clear to understand whether a customer is in Reservation, being Served or Completed their reservations Pros Extremely easy to use and to understand. Cons Clearer calendar would be great, when opening the calendar especially from mobile app takes a minute to see and understand the setup MS Mike S. Practice Manger Used the software for: 3-5 years ### "Great time saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 We all love using Waitwhile. It saves us a lot of time by allowing us to to j ow which pets out clients are bringing into the clinic and gives us time to prepare their chart before they get there. Pros Waitwhile allows us to see which clients are coming to the clinic and gives us time to prepare their chart. Cons I cannot think of any issues at this time that I need to report as a con. We all love using Waitwhile. Customer Experience Used the software for: Less than 1 year 4.0 November 14, 2026 AI summary based on a full review This software provides a simple and intuitive interface along with great texting features that improve communication. A minor limitation noted is the counter feature, which could be improved. Log in to unlock the full review, detailed ratings, and pros & cons Test Proctor Used the software for: Less than 1 year 5.0 November 12, 2026 AI summary based on a full review This curbside service offers excellent communication features, particularly the ability to send text messages. The reviewer has not identified any drawbacks or negative aspects of the service. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 4, 2026 AI summary based on a full review Using Waitwhile leads to substantial time savings as it allows customers to sign in for the appropriate department, reducing the need for staff to search for them. There are no reported issues with the software, making it a reliable choice. Log in to unlock the full review, detailed ratings, and pros & cons AC Area Coordinator Area Coordinator Used the software for: I used a free trial ### "Review of Waitwhile for educational use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 20, 2019 Pros Ease of use & the functionality of SMS communication Cons Pricing structure-- we only utilize this software one or two days a year with a large number of customers so monthly plans don't really fit with our needs. SH Sarah H. Customer and Staff Support Specialist Used the software for: 1-3 years ### "Our clients love the reminders" 5.0 October 18, 2024 It has really helped our client satisfaction. Pros I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office. Cons I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day. DO director of operations director of operations Used the software for: Less than 1 year ### "use for small restaurant" 3.0 February 27, 2019 Pros It does what we were looking for (guests can check themselves in) Cons it sometimes doesn't upload the info as quickly or the name will get "lost" somewhere AS Application Specialist Application Specialist Used the software for: 1-3 years ### "Has become an integral part of our business " 5.0 June 18, 2024 Started as a temporary solution during the pandemic, has now become integral to our business Pros We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform. Cons Nothing in particular from the platform stood out as an issue. Leigh H. Photographer Used the software for: 1-3 years ### "Perfect solution to virtual queuing - Fantastic product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 18, 2019 I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive. Pros Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight. Cons I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still [View all Reviews](https://www.capterra.com/p/152494/Waitwhile/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.