Who Uses This Software?

Any business managing guests queues / walk-ins / waitlists. Usually restaurants, salons, schools, rental services, hospitals and retailers.


Average Ratings

17 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Free up to 100 guests / month. Otherwise $49 / month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Waitwhile
  • waitwhile.com/
  • Founded 2016
  • United States

About Waitwhile

Manage your customer wait experience with ease. Waitwhile provides predictive wait time estimation and customizable SMS/Email alerts to keep customers informed, and useful analytics to learn about your queueing operation. Creating your first waitlist is free and takes less than 5 min.


Waitwhile Features

  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management

Waitwhile Reviews Recently Reviewed!


Exactly what we needed.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The texting feature for customers combined with a link they can click on to get an idea of where they are in line is outstanding. Also nice are the notes employees can write about the customers, the fact that we can communicate with the customers through text as they wait, the ability to give an approximate wait time to customers early on, and all this allows our lobby and building area to be clear on busy days where before we would have lots of issues of families cramming into an area not meant for the kinds of crowds we sometimes can get.

Cons: So far, nothing comes to mind. It can be a little tricky to get an accurate estimate of wait time but we believe that has more to do with the nature of our job during the busy season than it is about the software.

Overall: We were able to clear out crowds of families from our lobby space, making not only the customers happy but also our coworkers who share this building with us.

Capterra-loader

I would like to extend my gratitude for all the wonderful work that you have done on waitwhile.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I would like to extend my gratitude for all the wonderful work that you have don o waitwhile.that I get to use every day that my business is open... you have listened to the needs and continue to work on it to improve the ease for my clients and myself... thank you so much for listening and making it streamline for my clients and myself.. keep up the great work!

Overall: fewer traffic jams. I had guys waiting in the hallways clogging the isles. now they can wonder to other shops get a coffee and waitwhile will text them when it's about their turn. a lovely concepts.just a wonderful experience. Waitwhile is exactly what my business needed. I was looking for something like this a couple of years ago.

Using waitwhile has brought my business to a modern more efficient method of first come first serve.

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customizable and user friendly. Emails are responded to quickly with resolutions. They work with you to help you understand how to get the most for the product.

Cons: Slow at times, could be a wifi issue i realize and not the website. Still in the building phase of the service.

Works Fantastic

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is very easy to follow, I can check and see what patients have checked in on line, I can see how long each patient has been waiting to see a doctor.

Cons: The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times

Overall: easy check in process, good client feed back

I used Waitwhile to manage the waitlists for sold out shows at a medium sized venue.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The UI of the software is clean and easy to understand. It was easy to quickly explain its usage to new team members.

The software operates quickly and efficiently - I had no major troubles with it while using it.

Within the context of a sold out concert, patrons will usually wait in line at the box office for more tickets to be released. Having a tool that texts them when spots open up allows them to leave the venue without losing their spot in line - this is very helpful in maintaining positive relationships with venue customers.

Waitwhiles customer service team also has an amazing response time - I emailed with a question during a concert one night, and got a response in less than 5 minutes!

Cons: The only specific feature that I'm not a fan of is the check mark button that, when clicked, dismisses a patron from the wait list (ie: marks them as having gotten into the event). My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist.

Since we integrated Waitwhile into our operation, it has streamlined our waitlist process ten-fold.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Our establishment is extremely high volume. At times, we've had over 100 guests walk in to our establishment in less than a 30 minute timeframe. Waitwhile has allowed us to control the inflow of guests extremely efficiently. The level of communication that it allows us to have with our guests at the click of a button on the tablet is second to none. The analytical features are great for scheduling purposes as well. It has honestly changed the dynamic of our operation as a whole and I would highly recommend it to any establishment that finds itself in need of a waitlist application.

Cons: I really don't have anything negative to say about Waitwhile. The only thing that we every found to be an inconvenience with the application was the reaching of our maximum allotted guests to put on a wait in a months time. We were just testing the system out though. After this, we immediately increased the number of guests that we could put on our waitlist per month. We've had no issues since.

Transformed my Business!

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the ability for anyone to sign into my waitlist from anywhere. And everything changes in real time and updates automatically

Cons: Sometimes settings can get thrown off with a system update and some of my
Automatic preferences have changed I feel like.

Great value for the amount of business we do at our venue.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can mold your wait list with features that pertain to your business. We run a billiards club and need different features than that of a restaurant.

Cons: Entering in data like a phone number could be faster. The system seems to stall/hiccup and we have to make sure we enter the number in slowly or it won't enter/type it in. Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

Overall: It steam lines customer data and has a nice appearance/feature to the business.

This system has worked great for us. We really have no major complaints. Would recommend.

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this system is very reliable. I never have any issues with it not contacting a customer like it is supposed to. It is also very easy to use so I can train my employees to use it very easily.

Cons: I least like the size of the phone number pop up screen. The buttons are incredibly small and difficult to push. It¿s seems like it would be easy to make that screen larger given the size of the screen.

This has definitely changed how we handle our wait list on weekends for the better.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it is accessible anywhere and that the system is so automated. Having the system be able to text a guest instead of waiting for us to call has been really efficient.

Cons: I wish it were an application that didn't rely so heavily on websites. Sometimes, the wait time for a website to load can make it a little frustrating for the guest.

Very Happy with Waitwhile

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I own a veterinary clinic and our clients can wait up to 3 hours. This has freed them up to leave the building, get food and run errands. We've found that instead of going to a different clinic, clients now return when they're getting close to being seen.

Cons: Not specifically designed for veterinarians but workable. The support staff was extremely helpful and helped me work out the kinks when we first started.

Overall: Client retention

Capterra-loader

I find this software easy to use and it has helped us serve our customers more efficiently.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better.

We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons: We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Overall: The speed of delivery of products, improved customer service, and internal productivity benefits.

Excellent!

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer service is great. The customizability is good. It's easy to use. Clients absolutely love it.

Cons: It is a bit expensive for what it is. It's double the price of the appointment software that we use that has much more complex features.

An app with a lot of promise but not delivering on all its advertised features

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.

Cons: There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.

This easy to use app led to a successful event!

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines.

Cons: Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event.

Powerful and easy to use wait listing service!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

Their support is very active and helpful, and they are constantly improving the product!

Cons: I am eagerly waiting for them to launch their native iPhone and iPad apps! It is going to create an even faster and smoother experience.

Brilliant service and exactly what we've needed. I recommend it highly!

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return!

What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Cons: I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

Overall: Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.