# Waitwhile Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Waitwhile Software - reviews, pricing plans, popular comparisons to other Waitlist products and more. Source: https://www.capterra.com/p/152494/Waitwhile --- # Waitwhile Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waitwhile ## What is Waitwhile? Deliver better waiting experiences through automated, personalized, and virtual-based queues. Waitwhile lets customers wait from anywhere and track their status in real-time online, while helping businesses automate customer flows and reduce wait times with machine learning. Used by thousands of companies across every industry around the world. ## What is Waitwhile used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 63 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Waitwhile alternatives Highest Rated [4.7 (2,896)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (969)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152494/Waitwhile/alternatives/) ## FAQs about Waitwhile Overview ### What problems does Waitwhile solve? Waitwhile solves overcrowded lobbies, chaotic paper waitlists, and constant customer calls about line status by giving guests live queue updates, text alerts, and return-time reminders. Front-desk teams, event staff, box offices, clinics, and service businesses use it to manage high-volume check-ins, curbside service, and multi-stage queues more efficiently. Answer based on 35 reviews Overview ### Which roles and teams benefit most from Waitwhile? Waitwhile is most used by business owners, general managers, and directors who need to streamline customer flow, reduce walk-in congestion, and monitor service operations. Marketing, IT, and support teams use it to manage appointments, virtual queues, visitor communications, and front-desk experiences while improving efficiency and customer satisfaction. Answer based on 62 reviews Overview ### What company size and industries is Waitwhile built for? Waitwhile is built mainly for small businesses, which make up 78% of reviewers, with retail the top industry at 12%. It serves businesses managing queues, walk-ins, or waitlists across restaurants, salons, schools, hospitals, and rental services, while also supporting midsize companies at 10% and enterprises at 12%. Answer based on 63 reviews Features and Usability ### What are the key features of Waitwhile? Waitwhile includes core scheduling tools like appointment scheduling, waitlist management, and pre-registration, plus differentiators such as wait estimates, SMS reminders, and real-time status updates. Reviewers also point to customization, guest management, self check-in, and API access as important for adapting workflows across locations and events. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Waitwhile starts at Free for 1 location and up to 50 visits per month, with 2 SMS per visit. The Starter plan is $29 per month for up to 4 locations and 3,000 visits, while Business is $49 per month for 4-10 locations and 10,000 visits. Annual billing discounts are available, and a free trial is offered. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Waitwhile integrate with? Waitwhile integrates with Mailchimp, Salesforce Sales Cloud, and Zapier. These connections cover email marketing, CRM, and workflow automation, giving teams a small but practical set of third-party options for connecting waitlist and appointment processes with other business systems. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Waitwhile offer? Waitwhile provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions support guided setup, webinars cover product instruction for groups, documentation offers written reference material, and videos provide visual walkthroughs for learning features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Waitwhile offer, and how do users rate the experience? Waitwhile offers email/help desk, chat, a knowledge base, and FAQ/forum support. Users often describe support as responsive, helpful, and quick to resolve setup questions and bugs, with some reporting replies within minutes or a day. A smaller group mentions unanswered questions, limited tutorials, and occasional delays when issues are more complex. Answer based on 35 reviews Bugs and issues ### Does Waitwhile have bugs or reliability issues? Waitwhile works reliably for many teams, but some users still run into minor bugs, slow loading, or settings changes after updates. Event staff, restaurants, and service businesses often say support responds quickly, though a few users mention unresolved integration limits, mobile usability issues, and notification or waitlist edge cases. Answer based on 32 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Client Database 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Mobile Access 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Access Controls/Permissions 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Calendar Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Waitwhile 51 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Record customer information, purchase history, and other notes A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Tracks metrics that provide insight into how a user interacts with any interface or product Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Serves restaurants Automatically find mutually available meeting time slots across multiple calendars Access software remotely via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Arrange tasks based on the level of priority or urgency Ability that lets customers add themselves to a publicly available waitlist Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Allocate and manage resources, such as employees, equipment, facilities, and other assets Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time Get Advice We can help you find the software with the features you need. Features 4.4 (63) 4.4 Based on 63 reviews ## Pricing Value for money 4.6 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/152494/Waitwhile/pricing/) Free $0.00 It includes: - Up to 50 visits / mo - 1 location - $2 / mo SMS credit - Up to 5 emails / visit - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Customize design - Internationalization and localization - Customer insights - Analytics and reporting - Chat & email support Starter $29.00 Flat Rate,Per Month It includes: - Up to 3000 visits / mo - 4 locations - $15 / mo SMS credit - Unlimited email messages - Email & push team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Invite team and admins - Resource management - Service management - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Chat & email support Business $49.00 Other,Per Month It includes: - Up to 10,000 visits / mo - 4-10 locations - $25 / mo / location SMS credit - Unlimited email messages - Email, Push & SMS team notifications - Two-way messaging - Schedule bookings - Sync bookings in waitlist automatically - TV monitor display - Self check-in kiosk - Geo-fencing - Occupancy tracking - Invite team and admins - Resource management - Service management - Set custom user roles and permissions - Internationalization and localization - Message personalization - Customer insights - Analytics and reporting - Export guest data - Import guest data - Export analytics - API access - Webhooks - Zapier integration - Chat & email support Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (53) 4.7 Based on 53 reviews ## User reviews Overall rating 4.7 Based on 63 reviews Filter by rating 5(48) 4(10) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mike S. Practice Manger Veterinary ### "Great time saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 We all love using Waitwhile. It saves us a lot of time by allowing us to to j ow which pets out clients are bringing into the clinic and gives us time to prepare their chart before they get there. Pros Waitwhile allows us to see which clients are coming to the clinic and gives us time to prepare their chart. Cons I cannot think of any issues at this time that I need to report as a con. We all love using Waitwhile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sarah H. Customer and Staff Support Specialist Insurance ### "Our clients love the reminders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 5, 2024 It has really helped our client satisfaction. Pros I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office. Cons I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2024 Hi Sarah! Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature! Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings If you’re still experiencing issues, feel free to reach out to our support team via chat! JN Joshua N. Application Specialist Retail ### "Has become an integral part of our business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 16, 2024 Started as a temporary solution during the pandemic, has now become integral to our business Pros We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform. Cons Nothing in particular from the platform stood out as an issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Graduate Student Education Management ### "Want a more organized way to manage your waitlists? Use this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 15, 2022 Pros Love how we don't have to physically have the customers write their names down on a piece of paper. Very convenient to manage waits. Cons I don't have anything I do not like about this platform just yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Paul P. Director of IT Restaurants ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2022 Pros Very easy to use and deploy. Worked very well as a Web Clip through our Cisco MDM for our restaurant iPad's Cons I do not have anything negative to say about this product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2022 Thank you for sharing your Waitwhile experience, Paul! We're happy to hear you found the product easy to use. We're here if you need anything! AU Anonymous User Full Time Translator Publishing ### "Good queue management software " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 2, 2021 Pros The API is very useful, because we rely heavily on 3rd party integrations and our internal software. Cons It lacks the following: Calendar/Reminder System, Booking Notes and Appointment Management. And it's mainly web-based without native smartphone apps. That a Minus! Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you for sharing your experience! We're so happy to hear you found our API useful. We're constantly working to improve our product and are always grateful for customer feedback. We've communicated your ideas on what we can work on in the nearest future to our engineering team. We're working on releasing our native app, which will hopefully make your product experience even better. Thanks again! AO Alanna O. owner/chiropractor Health, Wellness and Fitness ### "Helped when I needed it most" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2021 Pros When I needed to worry about social distancing in the middle of the Covid-19 pandemic, this software allowed me to keep my clients safe and still keep my busy office flowing. They all loved the ease of checking in and receiving a text when it was their turn. Cons I struggled a bit on the back side of the set up options, to get the software to operate exactly the way I wanted to. But I will say, that customer service was very helpful when I wasn't able to figure out customization on my own. Reasons for choosing Waitwhile The ability to send an automated text when the queue advanced for the next person to come in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you, Alanna! We really appreciate you sharing your Waitwhile experience. We're super happy to hear that you found both the product and our customer success team helpful. BS Brett S. Owner Retail ### "Great combo for scheduling and waitlisting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2021 Our business would suffer greatly without the software it does almost everything we need it to do. Pros The scheduling and reminder texts. The view and back end use. Cons Sometimes searching for future appointments is a little more difficult than I’d like Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reasons for choosing Waitwhile Had waitlist and booking capabilities also it is web based not app based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything. PS Patricia S. Owner Consumer Services ### "Barbershop Bookings " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2021 Honestly I really love it! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly . Pros Ease of use for customers of all ages they love it. On line support from staff for owner is great Cons I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes Reasons for choosing Waitwhile Although waitwhile was more expensive I chose it because it was easier to understand and use for our clients Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you so much for sharing your Waitwhile experience, Patricia! We're so happy to hear you love the product and that it was able to help ease the difficulty of these trying times. LB Luis B. Business owner Hospitality ### "Great system BUT" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 14, 2021 Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back Pros I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up Cons I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect Switched from [Book It System](https://www.capterra.com/p/75518/Vacation-Rental-Software/) I thought is it was better , but not Reasons for choosing Waitwhile I was sold be the ease of the system then Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2021 Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com [View all Reviews](https://www.capterra.com/p/152494/Waitwhile/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs Waitwhile](https://www.capterra.com/compare/152494-253516/Waitwhile-vs-SurveyMonkey)