--- title: "Best Waitwhile Alternatives 2026 | Capterra" description: "Looking for alternatives to Waitwhile? Find out how Waitwhile stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/152494/Waitwhile/alternatives/" page_type: "alternatives" language: "en" --- # Waitwhile alternatives Last updated on September 16th, 2026 The best Waitwhile alternatives are Kangaroo (best overall), Broadly (best free plan), Zoho CRM (best budget option), and SurveyMonkey (most reviewed). Together they hold 18,095 verified Capterra reviews, with overall ratings from 4.3 to 4.9 out of 5. Waitwhile itself holds 4.7 out of 5 across 63 reviews. ### Waitwhile - Rating: 4.7 out of 5 (63 reviews) - Ease of use: 4.7 out of 5 - Starting price: $29.00 /mo - Key features: 4 of 10 top category features --- ## Top alternatives Waitwhile alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) | Rated 0.3 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 3 of 10 top category features | | [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) — 4.6 out of 5 (10,506 reviews) | Rated 0.1 lower than this product | 4.6 out of 5 | $30.00 /user/mo | 2 of 10 top category features | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) | Rated 0.2 lower than this product | 4.5 out of 5 | $19.00 /user/mo | 2 of 10 top category features | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) | Rated 0.4 lower than this product | 4.2 out of 5 | $14.00 /user/mo | 4 of 10 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) | Rated the same as this product | 4.6 out of 5 | $15.00 /user/mo | 2 of 10 top category features | | [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) — 4.7 out of 5 (2,924 reviews) | Rated the same as this product | 4.7 out of 5 | $39.00 /mo | 3 of 10 top category features | | [Birdeye](https://www.capterra.com/p/152997/BirdEye/) — 4.7 out of 5 (707 reviews) | Rated the same as this product | 4.7 out of 5 | Not available | 2 of 10 top category features | | [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) — 4.9 out of 5 (257 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | $79.00 /mo | 2 of 10 top category features | | [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) — 4.5 out of 5 (1,206 reviews) | Rated 0.2 lower than this product | 4.6 out of 5 | $299.00 /mo | 0 of 10 top category features | | [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) — 4.8 out of 5 (336 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | $249.00 /mo | 1 of 10 top category features | --- ## Top alternatives with AI capabilities The Waitwhile alternatives with the strongest AI features are Freshdesk, Zoho CRM, and LiveAgent, based on verified feature data and Capterra reviews. ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - AI features: AI Copilot, Chatbot ### [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) - AI features: AI Copilot, AI/Machine Learning, Chatbot, Generative AI ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,788 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing --- ## Top Free alternatives to Waitwhile The best free alternatives to Waitwhile are Zendesk Suite, SurveyMonkey, and Freshdesk — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) — 4.6 out of 5 (10,506 reviews) - Free options: Free version - Starting price: $30.00 /user/mo ### [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,474 reviews) - Free options: Free trial, Free version - Starting price: $19.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Waitwhile alternatives are Kangaroo (4.8), Broadly (4.8), and LiveAgent (4.7). ### [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) - 223 SMB reviewers say - Overall rating: 4.8 out of 5 across 223 SMB reviews - Ease of use: 4.7 out of 5 across 223 SMB reviews > "I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success." — Danielle N., Owner (August 12, 2025) ### [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) - 304 SMB reviewers say - Overall rating: 4.8 out of 5 across 304 SMB reviews - Ease of use: 4.8 out of 5 across 304 SMB reviews > "They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches." — Jackie H., Owner (October 28, 2022) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) --- ## Find software for your specific use case ### Appointment Reminder - [NexHealth](https://www.capterra.com/p/182271/NexHealth/) — 4.7 out of 5 (31 reviews) - [Vital Interaction](https://www.capterra.com/p/235541/Vital-Interaction/) — 4.7 out of 5 (30 reviews) - [DoctorConnect](https://www.capterra.com/p/131888/DoctorConnect/) — 4.7 out of 5 (72 reviews) ### Appointment Scheduling - [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) — 4.7 out of 5 (573 reviews) - [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) — 4.3 out of 5 (167 reviews) - [Fresha](https://www.capterra.com/p/142138/Shedul-com/) — 4.8 out of 5 (1,447 reviews) ### Customer Experience - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,091 reviews) - [Adobe Real-Time CDP](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/) — 4.2 out of 5 (5 reviews) - [ECI Homebuilder Sales & Marketing](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/) — 4.1 out of 5 (23 reviews) ### Scheduling - [GymMaster](https://www.capterra.com/p/57469/GymMaster/) — 4.7 out of 5 (172 reviews) - [OpenBlue Employee](https://www.capterra.com/p/230514/FMSEmployee/) — 5.0 out of 5 (2 reviews) - [When I Work](https://www.capterra.com/p/121248/When-I-Work/) — 4.5 out of 5 (1,300 reviews) ### Waitlist - [Qminder](https://www.capterra.com/p/160462/Qminder/) — 4.8 out of 5 (93 reviews) - [TablesReady](https://www.capterra.com/p/177074/TablesReady/) — 4.7 out of 5 (66 reviews) - [DoctorConnect](https://www.capterra.com/p/131888/DoctorConnect/) — 4.7 out of 5 (72 reviews) ---