# Waitwhile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Waitwhile the right Customer Experience solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152494/Waitwhile/reviews --- Waitwhile 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Waitwhile Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JN Joshua N Application SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform.“ June 16, 2024 TL Theresa L TeacherEducation Management, 10,001+ employeesUsed the software for: Less than 6 months. “Took a while to familiarize with features.“ October 7, 2021 EG Emily G Medical Asst Hospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It has helped us organize patients, and give patients more freedom and easily book their appointments when they want, on whatever device they have (phone, laptop etc.)“ April 29, 2021 EP Esther P Line controllerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “Not easy to use if your trying to use it over your phone.“ October 12, 2021 EP Esther P Line controllerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.“ October 12, 2021 LB Luis B Business ownerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Some times i have regretted changing to this system . “ October 14, 2021 AO Alanna O owner/chiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “They all loved the ease of checking in and receiving a text when it was their turn. “ October 19, 2021 DH Doug H VP Technical ServicesPhotography, 51 - 200 employeesUsed the software for: Less than 6 months. “Software seemed to be a little slow to load at times.“ December 29, 2020 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jivanto P. Area Coordinator Education Management Used the software for: I used a free trial ### "Review of Waitwhile for educational use " May 17, 2019 5.0 Pros Ease of use & the functionality of SMS communication Cons Pricing structure-- we only utilize this software one or two days a year with a large number of customers so monthly plans don't really fit with our needs. Review Source JN Joshua N. Application Specialist Retail Used the software for: 1-2 years ### "Has become an integral part of our business " June 16, 2024 5.0 Started as a temporary solution during the pandemic, has now become integral to our business Pros We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform. Cons Nothing in particular from the platform stood out as an issue. Review Source EH Elizabeth H. director of operations Restaurants Used the software for: 6-12 months ### "use for small restaurant" February 26, 2019 3.0 Pros It does what we were looking for (guests can check themselves in) Cons it sometimes doesn't upload the info as quickly or the name will get "lost" somewhere Review Source PS Patricia S. Owner Consumer Services Used the software for: 1-2 years ### "Barbershop Bookings " October 17, 2021 5.0 Honestly I really love it! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly . Pros Ease of use for customers of all ages they love it. On line support from staff for owner is great Cons I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes Reason for choosing Waitwhile Although waitwhile was more expensive I chose it because it was easier to understand and use for our clients Review Source Response from Waitwhile November 22, 2021 Thank you so much for sharing your Waitwhile experience, Patricia! We're so happy to hear you love the product and that it was able to help ease the difficulty of these trying times. LH Leigh H. Photographer Photography Used the software for: 1-2 years ### "Perfect solution to virtual queuing - Fantastic product!" July 17, 2019 5.0 I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive. Pros Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight. Cons I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still Review Source NM Noelle M. XR for Change Fellow Events Services Used the software for: 2+ years ### "Extremely Useful Guest Managing Service" July 16, 2019 5.0 Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now. Pros Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours. Cons There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app. Review Source AO Alanna O. owner/chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Helped when I needed it most" October 19, 2021 4.0 Pros When I needed to worry about social distancing in the middle of the Covid-19 pandemic, this software allowed me to keep my clients safe and still keep my busy office flowing. They all loved the ease of checking in and receiving a text when it was their turn. Cons I struggled a bit on the back side of the set up options, to get the software to operate exactly the way I wanted to. But I will say, that customer service was very helpful when I wasn't able to figure out customization on my own. Reason for choosing Waitwhile The ability to send an automated text when the queue advanced for the next person to come in. Review Source Response from Waitwhile November 22, 2021 Thank you, Alanna! We really appreciate you sharing your Waitwhile experience. We're super happy to hear that you found both the product and our customer success team helpful. MM Mike M. CFO Veterinary Used the software for: 2+ years ### "Versatile and Easy to Use" February 27, 2019 5.0 Pros Full online interface with ability to import contact list. We use the system slightly different than a waitlist. We are a mobile veterinary practice. Each day, we add the clinics we will be visiting to our Waitwhile list in the order we intend to visit. We use Waithile to notify clinics where they are in the list order and when they are our next stop. The feedback has been fantastic. Our partner clinics really appreciate the extra communication. Cons Only able to have one phone number/email address per contact meaning Review Source SA Sulaiman A. Business Owner Design Used the software for: 6-12 months ### "Love it! very usefull" March 1, 2019 5.0 Customers used to call and msg us a lot to ask about order status and how long will their order take time. Waitwhile solved this issue but letting them know how many customers are ahead of them, giving them a feel that they are waiting on a cue. By viewing the list updates, they can know when to expect their order to be processed. Pros This is Sulaiman owner of SMD Graphics love waitwhile, i’ve tried several similar services but they weren’t as useful. waitwhile is very flexible and can be customized to your needs! the amount of customization is what i love about it. we are using it to send order status to our customers who are waiting to get their motorsports graphics designed. customers can also reply to the status msgs, its awesome. Cons Nothing to dislike, its user friendly and we love it. Review Source TE Tom E. Associate Director Used the software for: Less than 6 months ### "This easy to use app led to a successful event!" December 12, 2017 4.0 Pros We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines. Cons Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app\`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event. Review Source AP Angelina P. Owner Used the software for: 1-2 years ### "This system has worked great for us. We really have no major complaints. Would recommend. " April 7, 2018 5.0 Pros I like that this system is very reliable. I never have any issues with it not contacting a customer like it is supposed to. It is also very easy to use so I can train my employees to use it very easily. Cons I least like the size of the phone number pop up screen. The buttons are incredibly small and difficult to push. It's seems like it would be easy to make that screen larger given the size of the screen. Review Source GS Gail S. Business Analyst Higher Education Used the software for: 6-12 months ### "Amazing Customer Service " December 12, 2020 5.0 The team were amazing and helped us through a particularly difficult and critical time. Pros Ease of configuration and ease of use by customers Cons Unable to set different number of slots if they differ by day/week No option to alert users there is someone on the wait list Reason for choosing Waitwhile Ease of use for customer Configuration options Fit for purpose Review Source TC Toni C. Owner Consumer Services Used the software for: Less than 6 months ### "Helpful! " October 12, 2021 5.0 I no longer have to try to remember who wants a sooner appt with me! Pros I’m a sole proprietor and keeping up with clients who wanted to be notified of a cancellation was just too much for my brain to handle! I love that my clients can sign themselves up for my wait list and that I can notify one or more people of a cancellation and fill my schedule! Cons I haven’t found any negatives to this software Review Source Response from Waitwhile November 22, 2021 Thanks a lot for your positive review, Toni! We really appreciate you taking the time to share you Waitwhile experience. It's great to hear that you find our product helpful! EP Esther P. Line controller Apparel & Fashion Used the software for: 2+ years ### "Consignment ease" October 12, 2021 5.0 We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals. Pros We use this company to ease the line for check out, for checking in sellers, and returning the sellers goods. It works great for all 3. Cons Not easy to use if your trying to use it over your phone. Needed help to accomplish the tasks we needed to accomplish. Reason for choosing Waitwhile Price Review Source Response from Waitwhile November 22, 2021 Thank you for sharing, Esther! We're so glad to hear that our Customer Success Team was able to help you set up the tool the way you needed. We're here for you if you need anything else. BP Betsy P. Assistant Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Helpful" February 26, 2019 5.0 Answers arent immediate but the owner was very helpful setting up the system for us and explaining some features. Pros Its ease of use for clients and analyzing data is very useful. Cons No instructions how to set up or use features. Review Source DM Dawn M. Owner, Pet Nail Specialist Used the software for: 6-12 months ### "Excellent!" April 6, 2018 5.0 Pros The customer service is great. The customizability is good. It's easy to use. Clients absolutely love it. Cons It is a bit expensive for what it is. It's double the price of the appointment software that we use that has much more complex features. Review Source MB Mikael B. Head of Sales Used the software for: Less than 6 months ### "Powerful and easy to use wait listing service! " July 8, 2017 5.0 Pros Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable. Their support is very active and helpful, and they are constantly improving the product! Cons I am eagerly waiting for them to launch their native iPhone and iPad apps! It is going to create an even faster and smoother experience. Review Source ES Emily S. Dir of Marketing Hospital & Health Care Used the software for: Less than 6 months ### "Perfect for Santa Line" December 11, 2019 5.0 This was awesome to use and super easy to set up. Tons of great feedback on the program. We will definitely use this again! Pros We were able to have families "wait" for Santa without having to stand in line with fussy kids. The wait was about 75 minutes at times and this made it so much easier for everyone. Cons We had the line displayed on a big screen and people got confused thinking the time showed by their name was the amount of time they had left instead of the amount of time they had been waiting. Review Source MC Maggie C. VP Client Services Marketing and Advertising Used the software for: Less than 6 months ### "Exactly what we were looking for" December 12, 2019 5.0 Pros I scoured the internet, blogs and apps looking for a software that would allow me to make multiple appointments within a booking window and text remind guests about it. This was for a special event and more sites were set up for salon appointments. This was the only service that did exactly what I needed and was SO easy to use Cons Nothing - we will use again at the next event with these needs Review Source RA Racheal A. Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Works great" March 5, 2019 4.0 Its been good, there are a few bugs we are still working out with our system but overall we really like it Pros Waitwhile is easy to use and to set up. The reports are nice, and is customizable. Cons When you have an issue it takes a long time to get an answer from customer service. Review Source NK Nick K. Owner Food & Beverages Used the software for: Less than 6 months ### "Great Team" January 3, 2019 5.0 Did an excellent job meeting our needs, would absolutely use again. Pros Ease of use, high value to cost proposition as it relates to number of guests served. Cons Clunky UI for actual industrial use ie hosts in restraunts and bars. Easily fixed by consulting users Review Source SH Sarah H. Customer and Staff Support Specialist Insurance Used the software for: 1-2 years ### "Our clients love the reminders" October 5, 2024 5.0 It has really helped our client satisfaction. Pros I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office. Cons I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day. Review Source Response from Waitwhile October 18, 2024 Hi Sarah! Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature! Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings If you’re still experiencing issues, feel free to reach out to our support team via chat! LB Luis B. Business owner Hospitality Used the software for: 1-2 years ### "Great system BUT" October 14, 2021 3.0 Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back Pros I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up Cons I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect Reason for choosing Waitwhile I was sold be the ease of the system then Switched from [Book It System](https://www.capterra.com/p/75518/Vacation-Rental-Software/) I thought is it was better , but not Review Source Response from Waitwhile November 22, 2021 Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com BS Brett S. Owner Retail Used the software for: 2+ years ### "Great combo for scheduling and waitlisting" October 19, 2021 5.0 Our business would suffer greatly without the software it does almost everything we need it to do. Pros The scheduling and reminder texts. The view and back end use. Cons Sometimes searching for future appointments is a little more difficult than I’d like Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Reason for choosing Waitwhile Had waitlist and booking capabilities also it is web based not app based Review Source Response from Waitwhile November 22, 2021 Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything. VR Verified Reviewer Graduate Student Education Management Used the software for: Less than 6 months ### "Want a more organized way to manage your waitlists? Use this!" April 15, 2022 5.0 Pros Love how we don't have to physically have the customers write their names down on a piece of paper. Very convenient to manage waits. Cons I don't have anything I do not like about this platform just yet. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.