# Page 2 | Waitwhile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Waitwhile the right Customer Experience solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152494/Waitwhile/reviews --- Waitwhile 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Waitwhile ## Showing most helpful reviews Showing 26-50 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mats Alexander M. Director of Marketing Retail Used the software for: Less than 6 months ### "I find this software easy to use and it has helped us serve our customers more efficiently. " April 6, 2018 5.0 The speed of delivery of products, improved customer service, and internal productivity benefits. Pros The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations. Cons We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting. Review Source HBL B. Hbl Used the software for: 1-2 years ### "I would like to extend my gratitude for all the wonderful work that you have done on waitwhile. " April 13, 2018 5.0 fewer traffic jams. I had guys waiting in the hallways clogging the isles. now they can wonder to other shops get a coffee and waitwhile will text them when it's about their turn. a lovely concepts.just a wonderful experience. Waitwhile is exactly what my business needed. I was looking for something like this a couple of years ago. Pros I would like to extend my gratitude for all the wonderful work that you have don o waitwhile.that I get to use every day that my business is open... you have listened to the needs and continue to work on it to improve the ease for my clients and myself... thank you so much for listening and making it streamline for my clients and myself.. keep up the great work! Review Source Sergio D. Used the software for: Less than 6 months ### "An app with a lot of promise but not delivering on all its advertised features" February 15, 2018 3.0 Pros The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support. Cons There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments. Review Source VR Verified Reviewer Full Time Translator Publishing Used the software for: 6-12 months ### "Good queue management software " November 2, 2021 3.0 Pros The API is very useful, because we rely heavily on 3rd party integrations and our internal software. Cons It lacks the following: Calendar/Reminder System, Booking Notes and Appointment Management. And it's mainly web-based without native smartphone apps. That a Minus! Review Source Response from Waitwhile November 22, 2021 Thank you for sharing your experience! We're so happy to hear you found our API useful. We're constantly working to improve our product and are always grateful for customer feedback. We've communicated your ideas on what we can work on in the nearest future to our engineering team. We're working on releasing our native app, which will hopefully make your product experience even better. Thanks again! MS Mike S. Practice Manger Veterinary Used the software for: 2+ years ### "Great time saver!" February 9, 2026 5.0 We all love using Waitwhile. It saves us a lot of time by allowing us to to j ow which pets out clients are bringing into the clinic and gives us time to prepare their chart before they get there. Pros Waitwhile allows us to see which clients are coming to the clinic and gives us time to prepare their chart. Cons I cannot think of any issues at this time that I need to report as a con. We all love using Waitwhile. Review Source Emilie G. Venue Manager Used the software for: Less than 6 months ### "I used Waitwhile to manage the waitlists for sold out shows at a medium sized venue. " April 12, 2018 4.0 Pros The UI of the software is clean and easy to understand. It was easy to quickly explain its usage to new team members. The software operates quickly and efficiently - I had no major troubles with it while using it. Within the context of a sold out concert, patrons will usually wait in line at the box office for more tickets to be released. Having a tool that texts them when spots open up allows them to leave the venue without losing their spot in line - this is very helpful in maintaining positive relationships with venue customers. Waitwhiles customer service team also has an amazing response time - I emailed with a question during a concert one night, and got a response in less than 5 minutes! Cons The only specific feature that I'm not a fan of is the check mark button that, when clicked, dismisses a patron from the wait list (ie: marks them as having gotten into the event). My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist. Review Source ES Eliot S. Director Used the software for: 6-12 months ### "Brilliant service and exactly what we've needed. I recommend it highly!" July 8, 2017 5.0 Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing. Pros Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return! What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more! Cons I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic. Review Source EG Emily G. Medical Asst Hospital & Health Care Used the software for: 6-12 months ### "COVID Assessment Centre Use " April 29, 2021 4.0 So far so good. It has helped us organize patients, and give patients more freedom and easily book their appointments when they want, on whatever device they have (phone, laptop etc.) The company has had success with it so far, with limited issues Pros Our company wanted something easy to implement that would let our patients in the area book online themselves, for COVID testing. It is easy to use, versatile, and was also easy to implement! Working great so far. Cons If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients Reason for choosing Waitwhile Waitwhile was a cheaper option, and works well for the company. Review Source RC Ryan C. General Manager Used the software for: 1-2 years ### "Since we integrated Waitwhile into our operation, it has streamlined our waitlist process ten-fold." April 9, 2018 5.0 Pros Our establishment is extremely high volume. At times, we've had over 100 guests walk in to our establishment in less than a 30 minute timeframe. Waitwhile has allowed us to control the inflow of guests extremely efficiently. The level of communication that it allows us to have with our guests at the click of a button on the tablet is second to none. The analytical features are great for scheduling purposes as well. It has honestly changed the dynamic of our operation as a whole and I would highly recommend it to any establishment that finds itself in need of a waitlist application. Cons I really don't have anything negative to say about Waitwhile. The only thing that we every found to be an inconvenience with the application was the reaching of our maximum allotted guests to put on a wait in a months time. We were just testing the system out though. After this, we immediately increased the number of guests that we could put on our waitlist per month. We've had no issues since. Review Source LM Lauren M. Operations Manager Entertainment Used the software for: Less than 6 months ### "Haunted Attraction Queue Line" November 1, 2020 5.0 The overall experience was great and our customers liked the system and found it easy to use for the most part. We had several questions about integrations and software issues that went unanswered. I would like to see the ability to connect to platforms without the use of zapier. The Google Ads pixel needs to be fixed and the Facebook pixel needs to be added. Also the ability to prevent people from entering multiple queue lines across multiple locations was a big pain point for us. The auto text did not work in the served queue and if we did not stay on top of the served queue, it messed up the wait times for the waitlist. There should be an ability to disconnect that from the waitlist timing. Once a customer has been served, when you look them up in the customers tab, it would be nice to see the number of people in their group. That seemed to be the only piece of information I could not get. There needs to be an easier system for guests to access accurate wait times (they struggle seeing live waits because they would grow as they watched). Some of our guests asked for the ability to get texts every 30 minutes to get updates on wait times. Pros Easy to use and implement. Affordability for a small business like us was important. Cons It lacks automatic integrations with other systems like mailchimp, google ads, facebook etc. Reason for choosing Waitwhile Affordability and free trial to test product. The self-service aspect was easy and gave us the ability to understand the product before purchasing. Review Source CD Cristina D. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Fundraising Event - Waitlist to See Santa" January 24, 2020 5.0 Pros Waitwhile is very user friendly for both the volunteers controlling the app and the guests at our event that had never used the app before. The event went infinitely smoother thanks the updates and reminders sent through the app on their estimated wait time. The customer service and ability to customize the app set WaitWhile apart from their competitors. Cons That we could only send 2 automated messages and the rest had to be sent manually, but the WaitWhile team was happy to consider this change in the future. Reason for choosing Waitwhile We reviewed all the major waitlist apps, but thought WaitWhile was the best option. Review Source TL Theresa L. Teacher Education Management Used the software for: Less than 6 months ### "Appointment Scheduler" October 7, 2021 4.0 Pros Easy to remotely schedule client appointments while working from home. Solved a logistical problem. Cons Difficult learning curve starting up. Took a while to familiarize with features. Review Source Response from Waitwhile November 22, 2021 Thank you for taking the time to share a review, Theresa. We're so sorry to hear that you found the platform difficult to learn. Would you be willing to chat with us so we could better understand the specific difficulties you were having? It would help us make the platform better for you and others. If you have time, reach out to us at: hello@waitwhile.com SW Sofia W. General Manager Used the software for: 1-2 years ### "Great value for the amount of business we do at our venue." April 9, 2018 5.0 It steam lines customer data and has a nice appearance/feature to the business. Pros I like that you can mold your wait list with features that pertain to your business. We run a billiards club and need different features than that of a restaurant. Cons Entering in data like a phone number could be faster. The system seems to stall/hiccup and we have to make sure we enter the number in slowly or it won't enter/type it in. Then if you miss a number, you have to erase the whole thing if the guests have already left or moved. Review Source MG Matthew G. Service Manager Automotive Used the software for: 1-2 years ### "Excellent Tracking Software" February 26, 2019 5.0 The business was able to customize the software for use with our organization. Pros This software was adapted for use by our organization and has made it possible for many different users to prioritize jobs and streamline communication. Cons Nothing, software is great. Software was able to be adjusted to meet our specific need. Review Source MC Michelle C. Manger Hospital & Health Care Used the software for: Less than 6 months ### "Waitwhile " October 12, 2021 5.0 Pros waitqwhile is so easy to use and keep up with clients Cons I have no cons. waitwhile is great. esay to use Review Source Response from Waitwhile November 22, 2021 Thank you for sharing your feedback, Michelle! We're thrilled to hear that you enjoyed using Waitwhile and thought that it was easy to use. BC Baldwin C. Owner Retail Used the software for: Less than 6 months ### "Concept is good - 70%-90% working rate" April 8, 2021 4.0 we had a pleasant time except when the system doesn't work. when it works and we had a lot of customers waiting it was easy to manage and create order within the chaos. but when it doesn't work it's extremely stressful to fix the problem while maintaining the system you implemented. Pros Enjoy the ability for customers to enter the waitlist, able to manage the customers on website and separate customers into different stages of waiting/serving etc. System allows flexibility to handle your customers if you get creative Cons No app. Using an ipad to access the website gives no audio notification. the automate text to customers doesn't work all the time resulting in customers not knowing if they can enter or not. Sometimes the whole system glitches and loses all customers you're currently serving. not a fully polished system. Review Source Erin D. Owner Used the software for: 6-12 months ### "This has definitely changed how we handle our wait list on weekends for the better. " April 6, 2018 5.0 Pros I love that it is accessible anywhere and that the system is so automated. Having the system be able to text a guest instead of waiting for us to call has been really efficient. Cons I wish it were an application that didn't rely so heavily on websites. Sometimes, the wait time for a website to load can make it a little frustrating for the guest. Review Source RL Randall L. TechCafé WalkUp Center/Market Service ManagementTech Information Technology and Services Used the software for: Less than 6 months ### "WaitWhile - 5 Stars - " July 21, 2019 5.0 Pros During a Transition time for our next Internal Tool to be deployed we engaged with the WaitWhile team and at all times We were treated with White Glove Service not only from the Customer Support Standpoint but also on the Tool Customization side where We got a full dedicated team specialized to address any improve or requirement that we had during those transitioning days. I could not be more satisfied with the overall Team and the Excellent tool Performance that we have received. - Highly recommended. !!!! Cons There were no cons with the Product at the time that we tested and then again the team provided so much close follow up that we did really felt the engagement and the professionalism on the Team.... Review Source PF Paul F. chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software that is easy to implement" February 27, 2019 5.0 Great experience Pros This product helped my business handle a higher volume of people. It was very easy to get started and integrate into my existing business model. Customers love it. Cons I'd like if the survey option that says it is "Currently Under Construction" would be ready to go. I'm excited to implement those once they are up and running Review Source ER Erick R. Passport Office Manager Government Administration Used the software for: 6-12 months ### "Exactly what we needed." May 9, 2018 5.0 We were able to clear out crowds of families from our lobby space, making not only the customers happy but also our coworkers who share this building with us. Pros The texting feature for customers combined with a link they can click on to get an idea of where they are in line is outstanding. Also nice are the notes employees can write about the customers, the fact that we can communicate with the customers through text as they wait, the ability to give an approximate wait time to customers early on, and all this allows our lobby and building area to be clear on busy days where before we would have lots of issues of families cramming into an area not meant for the kinds of crowds we sometimes can get. Cons So far, nothing comes to mind. It can be a little tricky to get an accurate estimate of wait time but we believe that has more to do with the nature of our job during the busy season than it is about the software. Review Source MM Melissa M. Marketing/Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Nonprofit Food Pantry Curbside Success" April 22, 2021 5.0 Waitwhile is allowing our Food Pantry to open our doors after being closed to the public for over a year. When COVID started we could not risk the public coming inside, so we implemented a drive-through process. The drive-through process has worked well except for the fact that we are missing the personal relationships that we developed between our volunteers and the neighbors we serve. Waitwhile will offer those neighbors that have health issues or may not feel comfortable coming inside just yet the opportunity to book a curbside service. THANK YOU WAITWHILE! Pros Allowing the options for booking only and self check-in methods. Cons I would like to see another tiered option between the FREE and paid service to allow those with a small budget the use of additional features. Review Source SM Stacy M. Owner Restaurants Used the software for: 6-12 months ### "Easy To Use" November 23, 2020 5.0 Love the technology, was very easy to train our staff. Very affordable! Pros Waitwhile is very easy to use and dependable Cons We did have customers stating they did not receive notification from us when their table was ready. I believe it is an issue with our wifi? Review Source CM Chris M. Owner Used the software for: 6-12 months ### "Very Happy with Waitwhile" April 6, 2018 5.0 Client retention Pros I own a veterinary clinic and our clients can wait up to 3 hours. This has freed them up to leave the building, get food and run errands. We've found that instead of going to a different clinic, clients now return when they're getting close to being seen. Cons Not specifically designed for veterinarians but workable. The support staff was extremely helpful and helped me work out the kinks when we first started. Review Source BG Brittany G. Operations Medical Practice Used the software for: 6-12 months ### "Easy to use & customize!" February 26, 2019 5.0 Wait while has allowed us to go digital in our queue system and more efficient in our systems. Pros We love the ability to adapt the software to our needs and customize almost all aspects of it. Cons I wish the analytics were a bit more detailed. Review Source PP Paul P. Director of IT Restaurants Used the software for: 1-2 years ### "Great product!" January 5, 2022 5.0 Pros Very easy to use and deploy. Worked very well as a Web Clip through our Cisco MDM for our restaurant iPad's Cons I do not have anything negative to say about this product Review Source Response from Waitwhile January 26, 2022 Thank you for sharing your Waitwhile experience, Paul! We're happy to hear you found the product easy to use. We're here if you need anything! Talk to a Capterra advisor for free and get results within 15 minutes.