# Page 3 | Waitwhile Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Waitwhile the right Customer Experience solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152494/Waitwhile/reviews --- Waitwhile 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Waitwhile ## Showing most helpful reviews Showing 51-63 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Natisha M. Manager Cosmetics Used the software for: 6-12 months ### "Waitwhile review" May 16, 2019 5.0 Pros The Sms Feature is great customers get updates on time Cons I didnt like the Section where you handle the booking hours and to set appointment for each staff Review Source BF Brian F. Owner Used the software for: 6-12 months ### "Using waitwhile has brought my business to a modern more efficient method of first come first serve." April 13, 2018 3.0 Pros Customizable and user friendly. Emails are responded to quickly with resolutions. They work with you to help you understand how to get the most for the product. Cons Slow at times, could be a wifi issue i realize and not the website. Still in the building phase of the service. Review Source MP Michael P. Owner/barber Used the software for: 6-12 months ### "Transformed my Business!" April 9, 2018 4.0 Pros I like the ability for anyone to sign into my waitlist from anywhere. And everything changes in real time and updates automatically Cons Sometimes settings can get thrown off with a system update and some of my Automatic preferences have changed I feel like. Review Source RC Raul C. Production Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Always does what I need it to!" December 6, 2018 5.0 Overall the team at Waitwhile is building an awesome product by listening to customer's needs. I have seen pieces of my feedback built into the platform. There is certainly a bit of a skill ceiling, you can get really nitty gritty with the advanced settings, but they are well worth it in terms of the customization! Pros Waitwhile is extremely flexible; whatever kind of event I am running, I can manipulate my appointment structure as needed. Cons There can be a few minor bugs/issues occasionally, but certainly not enough to deter me from the product. Customer service has always been very attentive and prompt in helping solve whatever issues arise, and they are usually due to user error anyway! Review Source DH Doug H. VP Technical Services Photography Used the software for: Less than 6 months ### "Very easy and intuitive" December 29, 2020 5.0 We are a provider of Santa Claus photos in Malls and Shopping Centers. Never have wanted to incorporate a reservation system but because of COVID and the demand by our partners not to have waiting lines, the only solution was reservations. Easy to set up, customers were happy with the ability to reserve and avoid long wait times in line. Pros The simplicity of set up and the ease of reservations on the user end. Cons Software seemed to be a little slow to load at times. Alternatives considered [Waitlist Me](https://www.capterra.com/p/177811/Waitlist-Me/) Reason for choosing Waitwhile Fit our needs perfectly. Review Source TF TYE F. CEO Retail Used the software for: Less than 6 months ### "My experience" February 28, 2019 5.0 Pros Super simple and very modern with its really clean design and look. Pretty accurate platform Cons When you get through they are really helpful. A tech support would be nice with a phone number. Review Source DF Dawn F. Manager Veterinary Used the software for: Less than 6 months ### "Works Fantastic" April 12, 2018 5.0 easy check in process, good client feed back Pros This is very easy to follow, I can check and see what patients have checked in on line, I can see how long each patient has been waiting to see a doctor. Cons The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times Review Source GS Ganesh S. Professor Education Management Used the software for: Less than 6 months ### "Outstanding waitlist app" February 2, 2020 5.0 I used Waitwhile to manage office hours for a large class. This was very helpful as it enabled students to know how long it would be before the instructor got to them. The teaching team and the students found this app extremely easy to use. Pros Waitwhile has multiple customizable features and is very easy to use. Cons I found Waitwhile somewhat expensive, perhaps because I was not using it at high volume. Perhaps a less expensive version for low-volume or academic use would be a good sell. Review Source SR Skyler R. Manager Food & Beverages Used the software for: 6-12 months ### "Super easy" February 26, 2019 4.0 Pros Any person who knows how to use a smart phone can use this software no problem. Super simple and easy, just what we need in a busy restaurant. Cons It’s sometimes easy to enter the wrong number becaue the site wants to auto-complete. Review Source KH Kay H. Director Of Safety Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Nonprofit Option for tag processing" March 5, 2021 4.0 We used the product for people to get commercial tag registration during the pandemic. We were able to set up appointments and speak with the public in a timely manner. Pros It was effective and easy for people that have computer experience. Cons staff forgot to mark people done, wish it had a reminder for them after a certain amount of time. Reason for choosing Waitwhile Price, the best option for the price! Review Source vT victoire T. Managing Director of VR Arles Festival Motion Pictures and Film Used the software for: Less than 6 months ### "Very efficient booking system for a festival" September 23, 2019 5.0 Pros We used Waitwhile for twio months in the frame of the VR Arles Festival 2019. We welcomed dozens of visitors and each of them registered for one of the 18 immersive experiences we showcased. We used a rotative screen to indicate tjhe waiting time in the festival's patio. The system proved to be very efficient and easy to use for our staff. Waitwhile's customer service has been very helpful before during and after our event ended. Cons Everything worked perfectly. The only additional tool we would need in the future is the ability to automatically combine and analyse datas from different waitlists. Review Source JR J R. Owner Retail Used the software for: Less than 6 months ### "Waitwhile is AWESOME!" November 12, 2018 5.0 Waitwhile was exactly what we needed. Its easy to manage and work with, and gave our customers the flexibility to shop other vendors while their place in line was maintained. We received nothing but great comments about how smoothly our business ran, which we directly attribute to Waitwhile! Pros Ease of Use Customer support Perfect stability Cons The only thing that would make it better would be a mobile app Review Source TW Tony W. President Entertainment Used the software for: Less than 6 months ### "Virtual Queue Made Easy" November 1, 2020 5.0 Love it! Pros Easy to set up and communicate with our guests. Cons The estimated wait times were turned off since it was not accurate. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.