Who Uses This Software?

Hospitality, Pharmacies, Retail, Beauty & Salon.


Average Ratings

55 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Goodycard
  • www.goodycard.co.nz
  • Founded 2014
  • New Zealand

About Goody

Many businesses still struggle to define who their customers are. Without that knowledge, businesses rely on expensive third-party programmes or research to dictate their strategy. Goody solves that, at a fraction of the cost compared to traditional CRM or coalition loyalty programs. We do this, by providing retailers with simple, integrated tools to create their own loyalty and engagement program. These tools are automated and provide retailers with a consolidated view of their customer base.


Goody Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Goody Reviews Recently Reviewed!


goody card merchant

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It helps to retain existing customers and attracts some new customers who have used goody cards elsewhere

The campaigns are good at getting customers back

Cons: Does not encourage people to like your Facebook page buisness page . Not sure what value goody feedback has unless customers can see feedback elsewhere

Overall: good but room for improvement , would be good if toniq pharmacy software would automatically update points for customers on the goody tablet

Vendor Response

by Goodycard on September 25, 2018

Thanks for your positive review Mark! Facebook has made changes to the way you can incentivise customers to like or review your pages. Unfortunately, our previous feature needed to comply with their updated policy. In terms of Toniq integration, we don't yet have full integration with this POS. We do have the capability to work in conjunction with any windows based POS system, however, you will need to get in touch to discuss your requirements. Hope that helps, but thanks for your positive review!

Kind regards,
Rory Moss

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Overall: Hopefully more customers passing through the store

Vendor Response

by Goodycard on May 15, 2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Consistent

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Vendor Response

by Goodycard on May 15, 2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

An all-in-one loyalty card in app form and on your Smartphone!

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free Goodies!

From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Cons: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.

However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

Overall: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

New users

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It was easy to get up and running with Shanaya talking me through the process. It is proving good to have a loyalty program that ties in with other small businesses in our town.

Cons: My staff are not finding it particularly easy sometimes, especially when customers have not registered online themselves and don't carry their card which makes it time consuming at POS. It would be good if the problems with xtra email addresses could be sorted.

It is a nuisance having to remember to click between POS and Goody windows but as we get used to it hopefully this will come routine.

Overall: I think a small printed brochure about Goody and outlining benefits of completing registration and installing the app etc would be good. We don't always have time to talk it through completely with customers if there are others waiting to make a purchase.

We are new to Goody and it is a learning exercise for staff and customers. Hopefully the ease of operation for both will improve in time.

Vendor Response

by Goodycard on January 23, 2019

Thanks for your feedback Brenda, this will be shared directly with our product team.

Unfortunately, xtra.co.nz issues persist across all New Zealand businesses, and we've tried our best to ensure deliver ability to this email provider. We will keep working with them on this, but the issue does exist for all xtra users and email providers here in NZ.

Thanks for your feedback and let us know if we can do anything else to help.

Kind regards,
Rory Moss
Marketing Manager

Fresh fish tinwald

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and can be connected to our tills

Cons: We love everything about it, thank you for the option to gve feedbank

Overall: Customers love having goody n not having to find an actual card in tbeir purses or wallets. We can find every customer using out front till when they are pmacing anmorder

Vendor Response

by Goodycard on March 07, 2019

Thanks for your 5 star review Gaylene. As you're one of our best customers, you're always going to be biased :). We can only wish for all customers that use the system as well as you do.

For readers out there, this customer has a local population of 3500 people, and has registered 2,000 to their rewards program. It's used every single day, and the staff have made the programme incredibly engaging. Good job!

Goody

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All in one, multi location, easy for customer

Cons: Hard to make special offers / one off opportunities for our customers. Ask for support via chat or email, get no reply

Overall: Mediocre. Easy for the customer, not user friendly for me

Vendor Response

by Goodycard on September 24, 2018

Thanks for your honest review Angie. I can appreciate where you're coming from and agree we can do more to make our software more user friendly. We'll be making significant changes over the next 12 months to work on this. I've notified our support team to get in touch, should you wish to attend any free software training.

Yet again, thanks for your review and we've taken your feedback on board.

Kind regards,

Rory Moss
Marketing Manager

Goody review

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick easy use. saves multiple rewards cards.

Cons: our machine occasionally is telling people they need to verify their email before redeeming however they have already done this, also when it freezes it is frustrating for customers. Will not let me see customer feedback online anymore.

Overall: Good

Vendor Response

by Goodycard on March 07, 2019

Thanks for the positive review Adirah. We're glad you are enjoying the use of the system. In terms of the verification issue, please be sure to lodge this with our support team at support@goodycard.co.nz and we will get this resolved. The feedback issue might just be as simple as a setting change. Either way, feel free to call us and we'll do everything to get these issues fixed! Thanks so much for your continued support down there in Dunedin. Regards, Rory Moss, GM

Great Promotional Programme

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an easy to use and relatively cheap way of encouraging customers to return.

Cons: Sometimes "customers" walk past our shop and flash their card to gain points without purchasing. When we catch them we often wipe all their points as it is a form of theft.

Overall: Customers particularly enjoy getting a birthday present.

Vendor Response

by Goodycard on March 07, 2019

Thanks for your feedback Brian. While I totally understand your "cons" section. I'm glad to say we're integrated now with Kounta and working with your sites to rollover to the integrated version which will prevent this :). Rory Moss, GM

Good software

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, and help customers with , ordering new goody cards as well

Cons: the tablets when they would not charge correctly, or the wifi crashed

Vendor Response

by Goodycard on January 28, 2019

Thanks for the positive review Nik. We really value your feedback. We agree, tablets can be a pain especially with WiFi. Unfortunately, like most things nowadays, once WiFi fails or goes down, there will always be issues with hardware. The charging issues are usually related to charging via USB port through you POS. Please make sure this is plugged into the wall using the recommended charger.

Goody Card Newbies

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.

Cons: Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

Overall: Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Vendor Response

by Goodycard on September 20, 2018

Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team.

One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly.

We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store.

We hope you and your customers enjoy using it, and see the results!

Kind regards,

Rory Moss
Marketing Manager

useful & helpful. not just a reward programme but a channel to customers' voice

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customers' feedback function let me know if they are happy with our service.

Cons: none so far. i was trying to change the rewards but could not access, web page says loading forever.

Overall: very useful & smart. it does its job by itself, does not need too much care.

Vendor Response

by Goodycard on March 07, 2019

Thanks so much for your continued support Eddie. We're glad you're still enjoying the use of the programme. The pages you're referring are most likely user privileges which head office had set up.

Hassle-free loyalty card

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for the customer, lots of functionality for the retailer

Cons: I don't have time to use all of the great functions and ideas that it comes with

Overall: Goody card takes care of all my loyalty card customers and is recognizable to people

Vendor Response

by Goodycard on September 26, 2018

Thanks Liz! You've been an avid user and we're glad you've been with us since the start. Thanks for the positive review!

Kind regards,

Rory Moss
Marketing Manager

Dermalogica Goody programme

Feb 27, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: no lagging in the application, simplified by being able to edit the history of previous processors.

Cons: How you have to scan the card to redeem then re scan to add points

Vendor Response

by Goodycard on March 07, 2019

Thanks Pania.

We're glad you're enjoying the use of services. We agree it's a bit cumbersome in your instance as it's manual, however we're always integrating with POS providers. If you're currently using Timely, we're working on a solution there - and hope to have something within the next few months.

Good for the win

Jan 24, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I love most about the software is how simple it is to use. There are no big forms for the customer to fill out, they literally enter their email address and it's done.

Cons: I have had previous issues with the tablets themselves (Not turning on) , but this was quickly replaced by the customer service team.

Vendor Response

by Goodycard on February 04, 2019

Thanks for the positive review Amber - we really appreciate your feedback. Regarding the tablet devices, we can replace these if required. Unfortunately with hardware, there will always be some technical issues at some point. That said, we' do have a POS solution variant, should you wish to try this?

Very happy

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy for the customer and our sales team to us it

Cons: You get the most out of it your team puts 100% into it

Overall: It is helping us to communicate regularly with our customers

Vendor Response

by Goodycard on January 23, 2019

Thanks for your review Chris, we really value this feedback and we'll be sharing it with the team.

Like you say, "you get the most out of it when your team places a 100% into it".

Good retailers as yourself understand the importance of customer loyalty and staff training certainly helps.

Thanks for your support and we'll be making progress to make the product better for you over the next year.

Kind regards,

Rory Moss
Marketing Manager

Capterra loader

Goody is Great

Jan 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago

Cons: i don't really have anything at this time to complain or comment on

Overall: we are really happy with it, happier still with the support and easy interfaces to our business and our customers

Vendor Response

by Goodycard on January 23, 2019

Thanks for your positive review Brian.

We really value you taking the time to provide this, and we'll be sharing it with the team.

All the best,

Rory Moss
Marketing Manager

Capterra loader

A Simple, flexible CRM system for Point of Sale

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We liked that our loyalty scheme was able to go fully digital.

Cons: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Overall: Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'.

Love goody.

Great customer support and extensive knowledge of the hair industry, couldn't be happier

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

Value of product

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and helps to retain the customer database.

Cons: Would be more efficient if connect to till.

Vendor Response

by Goodycard on February 04, 2019

Hi Vishal, thanks so much for your positive review. We're actively working on our POS integrations. Unfortunately, legacy POS systems are harder for us to integrate with, but as we say, we're working on solutions.

Amaaazing support

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.

Cons: I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

Overall: everything is automated so little time spent on it. support is always happy to answer even the most basic questions and sort anything fast. very friendly and user friendly

Vendor Response

by Goodycard on September 23, 2018

Thanks for your review Aimee. We're glad to hear you're getting the support you need for your rewards programme. Do let us know if there is anything else we can improve on.

All the best

Rory Moss
Marketing Manager

Average , still not sure whether this is actually good for the business.

May 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Cons: Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

Vendor Response

by Goodycard on May 15, 2018

Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Goody Rewards just works

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer interface & back office software.

Cons: Not applicable. All worked better than my expectations.

Overall: Friendly, Local & responsive to queries.

Vendor Response

by Goodycard on March 07, 2019

Thanks for the positive review Ross. We're always working hard to improve our software and loyalty platform. We're glad you've enjoyed it to date and will continue to improve based on customer feedback. Let us know if we can help with anything further for your stores. Regards, Rory Moss, GM

Kiwi Timber

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great way to reward your customers and get a customer database

Cons: Sometimes the hardware has issues. Charge doesn't work properly and screen flicks

Overall: Overall we are happy

Vendor Response

by Goodycard on March 13, 2019

Thanks for the positive review Mel! We hope you enjoy using the software to date. Unfortunately hardware can be tricky - but the best thing to do in these situations is call us immediately and we'll help you sort this out!

Great product, Staff always just a message away from help when needed

May 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.

Cons: People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.

Goody is great!

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time I would spend following up on clients, whether it was birthdays, follow ups, ratings etc, goody has now taken over for me now saving me time! I no longer have to worry about that. The point system has become fair for my clients and they are loving earning and redeeming rewards!

Cons: I haven't found anything so far that I least like about this software.

Overall: Goody has been great in the feedback forms of finding out what clients truly feel about your business and what you can improve on.

Vendor Response

by Goodycard on March 07, 2019

Thanks so much for your positive review Carine. We really value your opinion and it's great to have you on board. If there is anything we can do to make your customers experience and exceptional one, please don't hesitate to let me know. Thanks, Rory Moss, GM

A quick, easy way to earn rewards and helping in making regular customer base and also attracting tb

Feb 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

Good Stuff so far

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Cons: Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Overall: Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

Vendor Response

by Goodycard on September 06, 2018

Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.

Great customer loyalty programme!

Jan 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for both us and our customers.

We have been wanting a way to reward our regular customers for a while now, and so Goody was perfect, as we now have regulars coming in even more often than before!

Cons: So far it has been great and we haven't experience any problems.

Overall: We have been able to retain more customers and bring back some who have 'dropped off' with incentives for those that haven't visited in a while, or those who visited only once and haven't come back for a while.

Vendor Response

by Goodycard on January 29, 2019

Thanks for your positive feedback Jasmin, this really helps us make the software better for future users.

All the best,

Rory Moss
Marketing Manager

Capterra loader

Account Executive

Jan 31, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I can access it online and download all the information.

Cons: That there are many features it does not provide e.g tracking gender each scan.

Overall: Difficult to work with and hard to get problems resolved quickly.

Vendor Response

by Goodycard on March 11, 2019

Thanks for your review Gabby. It's the first negative review we have ever had, so i'd like to communicate to those reading this. Despite advising your team how to setup the rewards programme, you decided on behalf of your client (Adidas), to ignore our advice. We always try to guide our customers, but your team decided to ignore this advice during the on boarding period. You since lost your client - Adidas. I believe this is more a reflection of your business and the advice you've given your client, than the use of our software. Once you lost your client, you decided to cancel services, but you opted for a term-based contract which was held with Spark PR. To me, this is a case of 1) Make sure what you're recommending to you customer is achievable given any solution. 2) Make sure you don't sign a contract on behalf of your client - i would think this is obvious. 3) Make sure when you sign a contract and ask for a term (at a discount), you honor this. Regards, Rory Moss, GM

Easy to use

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

Cons: Possibly the minimum discount to be featured on the app, but other than that no complaints.

Overall: Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

Vendor Response

by Goodycard on September 20, 2018

Thanks so much for the positive review Camille and we hope you enjoy using it. We'll look into your minimum discount requirements.

All the best,

Rory Moss
Marketing Manager

I really like the concept but someone may come in store and spend .

Feb 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

Cons: That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

Vendor Response

by Goodycard on April 09, 2018

Hi Aimee, thanks so much for reviewing us. You'll be glad to know we actually do support the amount of dollars spent. This is just a set up change to each instance of Goody.

We support nights stayed, dollars spent and check-in.

Let us know how we can help turn this into a 5 star review - as we're always looking to improve!

Thanks so much!
Rory from Goody

Goody review 2019

Mar 12, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Relatively easy for customers to navigate in store on the tablet

Cons: Not as easy on the app for smart phones - not even I use the phone app

Overall: Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Has done wonders for our customer database and customer loyalty

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.

Overall: An easy customer loyalty package that is recognised and loved by our customers and staff.

In less than 6 months we have managed to set up over 2000 customers and they have redeemed many rewards. It truly is a great system.

Useful programe

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Point system/rewards. I like that we have their emails for sending our campaigns.

Cons: Only one email per week. There are times we needed to send two. One for early week special and another for the weekend.

Overall: It's has been satisfactory. I wish we had more Point of Sale material so customers can Join without staff need to convince them. We have a very poor joining rate at our establishment. We have trained staff over and over again.

Vendor Response

by Goodycard on March 07, 2019

Thanks for your feedback TJ. We value your opinion and we'll pass this on to our support team.

Good business/marketing tool, but the functionality is little limited and a bit pricey

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ease of use. New Zealand focused.

Cons: limited functionality. no option for customers to unlock rewards without using points balance.

Overall: Overall a good experience

Vendor Response

by Goodycard on November 19, 2018

Thanks for the positive review. Noting your comments, we understand there are still some things we can work on. We're making a number of improvements this year, including non-point related rewards we think you'll like. Yet again, thanks for the review and we hope you're enjoying the use of the software.

A very organized and professional service with great printed material and wonderful backup.

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.

Cons: We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.

Overall: It was easy and quick to use, as we are busy people we don't have a lot of time so we appreciate the simplicity.

Marketing Manager

Jan 28, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is relatively easy to use and explain. Simple and direct.

Cons: Glitches and restrictions every now and then.

Vendor Response

by Goodycard on January 29, 2019

Hi Liam,

Thanks for your honest review.

Whilst some may feel 7/10 is good enough, we recognise more needs to be done to ensure you're satisfied.

I'd be very interested to discuss how we can better our software further if you have time?

I've noted your responses regarding glitches and restrictions, and i'll feed this back to the team.

Feel free to email me at rory@goodycard.co.nz if you have a moment.

Kind regards,

Rory Moss
Marketing Manager

Worth it

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not like typing email address of customer other than all good

Cons: I love the overall concept and found easy for me and my all staff

Overall: All good

Vendor Response

by Goodycard on August 28, 2018

Thanks so much for the positive review! We're continuously improving the system so we'll take on board your feedback. You can download the free Goody enroll app if you'd like customers to self-sign up which will help with the email address issue. Rory Moss, Marketing Manager

Very prompt response to customer service requests

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.

Cons: Not much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.

Practical

Mar 31, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Customers can log into the app to track their points and update any information. This is good as it takes a workload off the company.

Customer service is outstanding, our rep is superb to deal with.

Cons: We seemed to have a lot of issues with the automatic birthday vouchers being sent out. This also came down to customers unsubscribing.

Capterra loader

Goody review

Sep 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to have customers coming back and using it

Cons: The overall cost of the software didn't justify the amount we made from Goody

Overall: Getting customers back in the door

Vendor Response

by Goodycard on September 19, 2018

Thanks for the honest feedback Scott. We'll be getting in touch directly. Your pricing plan was based on the highest consumption usage, with hardware included. We now have a lower price point for loyalty only stores that require less hardware. We'll get in touch directly to better understand what we could have done better. Thanks for your feedback.

Just try it!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Goody simply to acquire new customers. It gives us a nice steady stream of new customers through the door and we can actually track coupons redeemed using the software. So it's 100% digital. We don't need to run entertainment book types offers, which tend to either over discount, discount to our regular customer or are hardly ever actually redeemed. With Goody, we're not bombarded with a Grabone/Groupon type deal. It's totally the way to run local promotions at a low-price point.

Cons: We don't use the loyalty software aspects as we already have local customers. However, it looks like a really strong proposition overall as a package.

Great product

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, clients and staff find it simple and efficient.

Cons: Nothing everything fine. Software works well and we have no issues

Overall: No issues with goody

Vendor Response

by Goodycard on September 20, 2018

Great you hear you're enjoying it Marie! We have some up coming features and integrations we think you'll love.

All the best,

Rory Moss
Marketing Manager

Fairly easy to use

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: pretty quick, easy to use. easy to sign people up.

Cons: Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.

So far - easy to use and

May 23, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its early stages - so i'm still finding my way - but i'm happy with what i can do so far - but i like the potential of what we will be able to achieve

Cons: I need more tutorials - YouTube or whatever - so much it can do, but not so easy to find out how to do it

Vendor Response

by Goodycard on May 30, 2018

Hi Brian,

Thanks so much for the review and the response!

Yes, you're totally right, we need more tutorials and informative videos for customers. It's all part of a growing company but we're definitely going to make more now!

In the interim, would you like to set up a screen share or webinar call with our staff to answer all your questions you may have? Please email support@goodycard.co.nz and we'll run you through it all.

Kind regards,

Rory Moss
Marketing Manager

One of the best decision I have taken for my Business

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Cons: Can be little bit cheaper. I am really happy with the benefits.

Overall: Tracking sales per customer.

Very simple to understand and rewards are determined locally

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Local programme for local customers with a national or big brand feel. Very easy to understand and to use

Cons: Too much daily or weekly reporting. May be good for some customers but can be intrusive for a group of stores

Easy to use and effective marketing

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: using the online merchant centre and the campaigns that can keep new customers coming back and then getting in touch with customers that haven't been in a while and getting them back in

Cons: have not got anything to really say about cons to be honest and it all is good for us and works how we want it to and know they will release updates to keep things fresh for the future of the system

Capterra loader

a fantastic experience in video games

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Game developed to live a fantastic experience where it takes you to a level of esaltacion and adventure in a city where emotions never end

Cons: Even when it encourages bank robbery, parents must maintain supervision and accompaniment of the game.

Overall: fun in my free time which is of excellent enjoyment

Vendor Response

by Goodycard on August 28, 2018

Hi there -- not sure this review is for us? In any case, thanks for the review.