Who Uses This Software?

Hospitality, Pharmacies, Retail, Theme Parks, Automotive, anything!


Average Ratings

27 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Goodycard
  • www.goodycard.co.nz
  • Founded 2014
  • New Zealand

About Goody

Goody is customer loyalty and automated marketing solution that simply works! With Goody, we help you create a customised loyalty and rewards programme that drives customer retention and increases frequent visitor counts. We do this, using automated marketing offers, at the right rime, to the right people. From there, we focus on acquiring you new customers, by incentivising people to visit you.


Goody Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Goody Reviews Recently Reviewed!


An all-in-one loyalty card in app form and on your Smartphone!

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Free Goodies!

From cafes to hairdressers, pharmacies and more this app acts as a loyalty card to returning customers at all sorts of stores nationwide. Gone are the days of holding on to dozens of stamp cards or coupons - having the QR code card and/or app on your phone allows free rewards just from reoccuring visits to stores.

Cons: With the app being free and easy to use and getting rewards at literally no cost to me there is nothing wrong with Goody.

However I can see how some are skeptical to getting it - "Oh I don't have the time to get this app and do my initial sign up" or "it's one more thing to keep track of" - To me, once you sign up, that's it, there's nothing else to think about or information to put in. A mere scan of the code upon each visit to your favourite places can add up to get you free goodies.

Overall: Working at a cafe, I help customers to sign up and teach them how to use the app so they can start earning points and earn freebies. I tell them of it's other uses and familiar places I have seen Goody Card stations being used.

I really like the concept but someone may come in store and spend .

Feb 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to use. I like how we can change the deals to suit us and what promotions that we would like to offer instore

Cons: That it doesn't get adjusted to how much the customer spends regardless they get 5 points. This would be much better if they got 1 point every $10 and the software was a lot more simple to do this.

Vendor Response

by Goodycard on April 09, 2018

Hi Aimee, thanks so much for reviewing us. You'll be glad to know we actually do support the amount of dollars spent. This is just a set up change to each instance of Goody.

We support nights stayed, dollars spent and check-in.

Let us know how we can help turn this into a 5 star review - as we're always looking to improve!

Thanks so much!
Rory from Goody

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons: Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Overall: Hopefully more customers passing through the store

Vendor Response

by Goodycard on May 15, 2018

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Great customer support and extensive knowledge of the hair industry, couldn't be happier

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the best about Gooody Card is how it interacts with our clients and the response it has from the clients, develop a great credibility among the clients

Consistent

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: That's its easy to use, and you only need one card for many site, therefore more people are inclined to use it because it doesn't feel like another card

Cons: Doesn't link yet to the pos but this could change in the future. No one comes to see us at the cafe so the customer service could improve

Vendor Response

by Goodycard on May 15, 2018

Hi Jusmena,
Firstly, thanks so much for your review! We really appreciate this.
Looking at your account you currently operate the check-in model. If you¿d like to start incentivising customers for dollars spent, we can totally do this! We do have a number of POS integrations, but it depends on what you currently operate.
We also have a check-in version which should work on your POS device, pending your PC is above windows XP.
Unfortunately, we don¿t do on-site visits any more, as the system has become very simple to operate. It¿s much easier to call you at a time that suits if you prefer?
Yet again, thanks for taking the time to review us, and do let us know if you like to whitelabel (customise) your apps or investigate POS options.
Kind regards,
Rory Moss
Marketing Manager

Average , still not sure whether this is actually good for the business.

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Cons: Customers tend to spend time scanning or entering their email on to Goody Card and not paying for the transaction. This tends to hold back the other customers in the queue. During busy times, I do NOT ask customers to scan their Goody card. Infant I actually hope they don't scan their card and hold back other customers.

Vendor Response

by Goodycard on May 15, 2018

Hi Rakesh, appreciate you taking the time to submit this response.
You have been a long-standing customer of ours, especially through the early days of our product, so it¿s truly great to still have the LJ brand and yourself on board. We take your comments very seriously, and we¿re committed to improving the process, especially at the point of sale.
That is why we are glad to announce we are integrating our product with common tools LJ uses, including Kounta. This is currently in development, and we expect it to be released within 2-3 months. We think this will speed up the process at the POS, so you can search customer accounts directly.
Looking at your account, you have registered a significant number of customers & you operate a high return rate. However, there is plenty we can do to improve your ROI, including activating your automated marketing features which will improve retention rates.
We would be help to guide you through this at a time that suits you?

Great product, Staff always just a message away from help when needed

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The universal card is handy for customers so they can use this anywhere that has Goody. App is helpful as the key tags would easily get lost.

Cons: People are not keen to give away email address as we all know we then get loads of emails we don't want. Not necessarily a software problem, but would be good to be able to dodge this hurdle.

A quick, easy way to earn rewards and helping in making regular customer base and also attracting tb

Feb 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use, great idea. it has so many features as earn points and rewards from local businesses,Track your savings and activity, Store all your loyalty cards.

Goody Card Newbies

Sep 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up and use, we have just started using it so still in the early stages. We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant..!. Like that customers can use just the one card for multiple merchants.

Cons: Would like to be able to put in customers name when signing up, feel it is just a bit too impersonal not to!

Overall: Looking forward to being more proactive with contacting customers with email marketing etc, and segmenting our customer base using Goody Card.

Vendor Response

by Goodycard on September 20, 2018

Thanks Sheryll, we'll be sure to pass this feedback to our onboarding and support team.

One of the reasons why we don't ask for first and last name is that this is customer initiated on sign up. This typically occurs when registering their account. Whilst I think it makes sense to help customers enter their details, staff often enter these details incorrectly.

We're developing new ways to help guide customers through this, including our new Goody Enroll app, which is available in the app store.

We hope you and your customers enjoy using it, and see the results!

Kind regards,

Rory Moss
Marketing Manager

Amaaazing support

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that once it is set up there really isn't anything else that I have to do. the customer representative even called and did all my set up for me. the hardest part is thinking about what I want my rewards to be but she even helped me with that. Any questions have always been answered within a day.

Cons: I havent come across anything I dont like yet..maybe and editing function when i make a mistake with peoples email addresses

Overall: everything is automated so little time spent on it. support is always happy to answer even the most basic questions and sort anything fast. very friendly and user friendly

Capterra-loader

Goody review

Sep 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: The ability to have customers coming back and using it

Cons: The overall cost of the software didn't justify the amount we made from Goody

Overall: Getting customers back in the door

Vendor Response

by Goodycard on September 19, 2018

Thanks for the honest feedback Scott. We'll be getting in touch directly. Your pricing plan was based on the highest consumption usage, with hardware included. We now have a lower price point for loyalty only stores that require less hardware. We'll get in touch directly to better understand what we could have done better. Thanks for your feedback.

Has done wonders for our customer database and customer loyalty

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: How easy it was to set up and get going. Love how it engages our customers by offering them rewards and in return we get their details to add to our database for ongoing promotions. Also, love the NPS great getting daily feedback about what our customers think.

Overall: An easy customer loyalty package that is recognised and loved by our customers and staff.

In less than 6 months we have managed to set up over 2000 customers and they have redeemed many rewards. It truly is a great system.

Easy to use

Sep 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I liked that is was so user friendly and was easy to teach to our staff (many of whom are young and need simple systems to follow). We also were walked through setup easily.

Cons: Possibly the minimum discount to be featured on the app, but other than that no complaints.

Overall: Overall we have had a positive experience with Goody so far, it seems that is system has a lot of great marketing options and the back office side of things has been easy to understand.

Vendor Response

by Goodycard on September 20, 2018

Thanks so much for the positive review Camille and we hope you enjoy using it. We'll look into your minimum discount requirements.

All the best,

Rory Moss
Marketing Manager

Good Stuff so far

Sep 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: New to our fuel station and customers seem to love it. Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.

Cons: Still having issues with our receipts printing. However they say that they are underway in fixing this :)

Overall: Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.

Vendor Response

by Goodycard on September 06, 2018

Thanks so much for the positive review Kathy - yes we¿re still making some minor quality improvements to receipt printing but this will be fixed shortly. Let us know if you need any further help and don¿t by shy to call in. Yet again thanks for the review and we hope your customers enjoy using their card :). Goody Team.

A very organized and professional service with great printed material and wonderful backup.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and assistance if required, we have only been using the product since the 01 Mach and already feel like we know it.

Cons: We haven't experienced anything we don't like, I'm sure if we did need help that we would be looked after well as all our experiences so far have been well looked after.

Overall: It was easy and quick to use, as we are busy people we don't have a lot of time so we appreciate the simplicity.

Very prompt response to customer service requests

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, Good in store display. One card can be used at all businesses with loyalty program powered by Goody. If one forgets the card can accumulate loyalty points through email checkin - how cool.

Cons: Not much flexibility in configuration. After registering a payment it does not initialise the display. Decimal amounts not permitted.

Just try it!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We use Goody simply to acquire new customers. It gives us a nice steady stream of new customers through the door and we can actually track coupons redeemed using the software. So it's 100% digital. We don't need to run entertainment book types offers, which tend to either over discount, discount to our regular customer or are hardly ever actually redeemed. With Goody, we're not bombarded with a Grabone/Groupon type deal. It's totally the way to run local promotions at a low-price point.

Cons: We don't use the loyalty software aspects as we already have local customers. However, it looks like a really strong proposition overall as a package.

So far - easy to use and

May 23, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its early stages - so i'm still finding my way - but i'm happy with what i can do so far - but i like the potential of what we will be able to achieve

Cons: I need more tutorials - YouTube or whatever - so much it can do, but not so easy to find out how to do it

Vendor Response

by Goodycard on May 30, 2018

Hi Brian,

Thanks so much for the review and the response!

Yes, you're totally right, we need more tutorials and informative videos for customers. It's all part of a growing company but we're definitely going to make more now!

In the interim, would you like to set up a screen share or webinar call with our staff to answer all your questions you may have? Please email support@goodycard.co.nz and we'll run you through it all.

Kind regards,

Rory Moss
Marketing Manager

Fairly easy to use

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: pretty quick, easy to use. easy to sign people up.

Cons: Once you used a voucher from someones account you then have to ask them to scan again to put their points on that they have just earned.

One of the best decision I have taken for my Business

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, especially the customer feedback section is very helpful to understand and solve any problems customer face but dont say it.

Cons: Can be little bit cheaper. I am really happy with the benefits.

Overall: Tracking sales per customer.

Very simple to understand and rewards are determined locally

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Local programme for local customers with a national or big brand feel. Very easy to understand and to use

Cons: Too much daily or weekly reporting. May be good for some customers but can be intrusive for a group of stores

Easy to use and effective marketing

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: using the online merchant centre and the campaigns that can keep new customers coming back and then getting in touch with customers that haven't been in a while and getting them back in

Cons: have not got anything to really say about cons to be honest and it all is good for us and works how we want it to and know they will release updates to keep things fresh for the future of the system

Great product

Sep 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, clients and staff find it simple and efficient.

Cons: Nothing everything fine. Software works well and we have no issues

Overall: No issues with goody

Vendor Response

by Goodycard on September 20, 2018

Great you hear you're enjoying it Marie! We have some up coming features and integrations we think you'll love.

All the best,

Rory Moss
Marketing Manager

Worth it

Aug 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Not like typing email address of customer other than all good

Cons: I love the overall concept and found easy for me and my all staff

Overall: All good

Vendor Response

by Goodycard on August 28, 2018

Thanks so much for the positive review! We're continuously improving the system so we'll take on board your feedback. You can download the free Goody enroll app if you'd like customers to self-sign up which will help with the email address issue. Rory Moss, Marketing Manager

Capterra-loader

a fantastic experience in video games

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Game developed to live a fantastic experience where it takes you to a level of esaltacion and adventure in a city where emotions never end

Cons: Even when it encourages bank robbery, parents must maintain supervision and accompaniment of the game.

Overall: fun in my free time which is of excellent enjoyment

Vendor Response

by Goodycard on August 28, 2018

Hi there -- not sure this review is for us? In any case, thanks for the review.

Great, easy to use system.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, set up was quick and easy. Works well and has a great system for sending emails and promotions to clients.

Overall: Works well, easy to use.

Easy to use

Feb 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Add points gain Rewards nothing else . I really don't like you want to me see more want then I want to say

Cons: Every time you scan add the points .sometimes people only just checking how many points do they have. Without actually purchasing anythingp