MINDBODY

MINDBODY: Massage Software

3.5 / 5 702 reviews

Who Uses This Software?

MINDBODY serves and supports small-, medium-, and large-sized spas globally.


Average Ratings

702 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $125.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MINDBODY
  • www.mindbodyonline.com
  • Founded 2000
  • United States

About MINDBODY: Massage Software

MINDBODY spa software streamlines all aspects of business management for thousands of health and wellness businesses around the globe, including massage therapy. A comprehensive suite of tools lets you easily schedule appointments, manage therapist schedules, securely process payments, and prevent no-shows with automated appointment reminders. Plus, attract new clients and retain existing ones with built-in marketing features. Enjoy more time to focus on your clients. Schedule a free demo today.


MINDBODY: Massage Software Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes

MINDBODY: Massage Software Reviews Recently Reviewed!


Horrible and expensive

May 16, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: They are trying to make it do everything beyond what it is capable of. They have designated customer support.

Cons: Everything. We lost dozens of students due to system issues. They could not help me with most of them. I need help in real time when dealing with student account. Not in 2 weeks...

Overall: Nothing.

Great app for keeping track of appointments!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like this app a lot because of it's user friendly design. One click and you sign up for the class, appointment/etc and it is super quick and easy!

Cons: I think there could be more features added like maybe being able to store a credit card for purchases and upgrades.

Keep track of your gym's schedule

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Use this frequently to check my yoga studio's schedule. Easy to use. I can easily see the offerings for the entire day as well as classes coming up in the next few days. I can book ahead and plan my weeks workout schdule.

Cons: I have not encountered any issues or things I would change with the software. Small complaint is logo looks similar to many other apps.

as an administrator it's cumbersome with little to no online help.

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of scheduling for clients. Our clients can register for free and then sign up for classes. It does not track duplicate clients by anything other than email however.

Cons: There is no way to print a paper schedule. There is a "spreadsheet" looking calendar but no actual option. So although a master schedule for the day/week is viewable it is not actually printable in a decent format. It is also very difficult to change class options other than substitute instructors. Little to no guidance here either.

Overall: client scheduling.

Best for thriving practice

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The sleek format and professional delivery cannot be beaten. It's very easy to set up specials and driver members to classes with low attendance. This feature is excellent at members to consider different classes.

Cons: The cost became too much for my tiny business. My client base was unsteady and could not support the cost of software subscription. When I generate more clients I will return to this system.

Overall: Organizing types of classes and services being offered.

Mindbody is very intuitive and easy to use. But it gets glitchy if you use for multiple studios.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mindbody is the industry standard software for booking services. It's super easy to sign up for classes and keeps everything in one place to reference later which classes you attended.

Cons: I wish I received automatic reminders about upcoming classes, or that it integrated with major calendars like google calendar or outlook. I use two different studios, so I have to have a separate account for each one which is frustrating.

Easy to use, simple, and organized

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great for group instructors. I've used it for my 1on1 sessions but found it's better for group classes.

Cons: The software update changed everything that I like. Clients can only book their spot that day instead of days I advance. Hope this changes soon.

Overall: I don't have to worry about clients wanting to book at times that are already taken.

Great for Schedule your classes

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used it at my yoga center to schedule my classes, you get to see the name of hte teachers, the time of the class, everything.

Cons: I don't see anything i don't like, you even get to see classes from centers where you're not registered.

I am a user of MINDBODY software to schedule my fitness classes.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this app! It makes it so easy to manage all of my different workout classes as well as cancel or reschedule while on the go. It's also super easy to use, and I feel secure when I make payments for classes.

Cons: There is nothing that I don't like about this software! I know they will continue to make it better, but I don't have any complaints.

Nice and Easy to use

May 15, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have used this software for a few years now. It is very easy to use on computer or on your cell phone.

Cons: This software seems to crash every now and then but doesnt take very long to get it back up and running for use.

The company is very thorough in explaining their product and assisting you in its workings.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A fresh approach to communicating with your patients. Provides you with multiple tools to interact with your patients.

Cons: A different way of doing something can also mean a learning curve. I believe that with enough practice and actual use it will become easier.

Capterra-loader

It is easy to track various classes and groups

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can sign up for multiple classes with various fitness facilities. The mobile app is very user friendly.

Cons: I really dont have any cons about this software. It works great for how i use it. I wouldnt make any changes.

It's pretty decent

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: It's configurable, reliable, and simple stuff is fairly easy to do. It gets more complicated when doing more advanced stuff, but I don't think that can be helped.

Cons: Website tools are hidden way deep in menus, making them hard to find. They could make it easier to integrate into websites without having to redirect users to the Mindbody site. The UI is antiquated in some places.

your workout is only a click away

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mindbody is an awesome software app! I use it all the time to schedule my classes for yoga, Barre, etc. I love that shows you who the teacher will be for a specific class, it saves your favorite places (most scheduled), and making payments is so simple! This app shows you everything in your surrounding area that has openings/classes. Much easier than calling around! You also receive emails reminding you of your schedules class/appointment.

Cons: I received some free passes as a gift for classes, and it limits you to what classes you can choose. I'd prefer to be able to choose from any of the classes. Other than that, I do not have any complaints about this software!

Well known scheduling site.

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Mindbody is a well known scheduling program available in various formats. It has been well tested and continues to expand with new features. Works good and is fast.

Cons: There are varying levels that offer different more advanced features, but the thing I don't like the most is how expensive it is to get the most advanced features. That is when compared to other scheduling services. If it was the only option then I guess it would be worth the expense to help with ordering and scheduling appointments for massage, beauty, exercise, etc.

Capterra-loader

Hard to navigate

May 11, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Our son's swim school uses this for scheduling reminders. I appreciated an app option on my phone for a small business.

Cons: The user interface was hard to navigate for me. And there was nothing that indicated it was connected to the swim school. Not really any logo-ing to help me remember. I kept thinking it was a yoga app.

If you are a busy person

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros: I can easily sign up for Orange Theory via MindBody App, I can also sign up for facials at my local spa which is amazing

Cons: Cons: I wish it had more functions, sometimes I have to log in to the actual website to update or edit info

Not great. Issues with software crashing, too many communications to get started and setup.

May 11, 2018
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The setup was easy. This was very exciting and they did provide pretty solid support for the initial start.

Cons: Tech is not all the great. Crashes regularly, they make system updates without a heads up. My clients struggled to get in the way it was intended. Phone calls from constant contact a different email marketing company.

Vendor Response

by MINDBODY on May 22, 2018

Hi there! Thank you for taking the time to share your feedback with us. We'd like to look into your experience, but since your review is anonymous, we are unable to identify your business. Would you be willing to send us an email to reviews@mindbodyonline.com so we can connect you with a member of our support team?

Simple yet annoying!

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use. Classes/instructors/times are listed very clearly. It's easy to sign up for classes and buy different packages!

Cons: I do not like that you have to create a different mind body account for each studio. It becomes very annoying and confusing to keep switching accounts if you don't go to the same place all the time.

Overall: Classes are listed VERY clearly and its so easy to sign up in advance. Also, it tells you if you're running out of a package and you can quickly purchase one online.

The all-in-one place to book and find workout classes.

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite thing about this software is the ability to book a workout class in under 5 seconds. It is so easy to use and saves your favorite exercise studios so that you can book a class quickly and with no hassle.

Cons: My least favorite thing about this software is that it sometimes glitches or does not load properly, causing me to cancel out of the app and restart it. Also, with each new update it seems like SO much has changed and certain things are harder to find

Great healthcare management software

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All in on type platform, they help you with training and 1:1 set up. Offers a great way to get in front of new customers and people looking for your services. It allows you to book classes and buy training and memberships too.

Cons: The interface is a little outdated and needs to be revamped. It needs to keep on changing and upgrading to stay competitive.

Its good at scheduling but too busy on the back end

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The features are definitely a plus. You can customize so many different things on the back end. The website integration is also nice.

Cons: Because there are so many different customization options, it can get confusing. You will need a support call most times you want to change something.

I have used this software to reserve fitness classes online

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A number of fitness studios where I have taken classes (Yoga District, YogaWorks, Down Dog, to name a few), as well as the New York Health & Racquet Club which used to be my gym, use Mindbody. It actually took me a while to realize when I was purchasing or registering for a class online that I was being redirected to the studio's Mindbody site/account, not just purchasing right through the company. I guess you could say that is a big pro - because it seamlessly integrates with the studio's website and you don't feel like you have to take a big extra step to register. It's nice not to have to enter all of your information every time you sign up (i.e. credit card info) but rather just get to click, click, click, done. And I also like that you can manage your classes from there, so if you need to cancel a class, you can easily access it via Mindbody and cancel within the policy window (some studios really aren't big about picking up the phone/individual email).

Cons: I don't love having to remember an extra password. I usually make my password the same for everything, so it's no awful, but it would be great to have one Mindbody account where somehow I can sign on, stay signed on, and just click from the "register for class" button on the site into Mindbody (in other words, it would be great to have one Mindbody account across all of the studios I use).

Overall: I get to register and prepay online for classes so I can 1) guarantee a spot in the class ahead of time and 2) be able to just walk right in and not have any registration hassle.

easy to track your classes/account

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It allows me as a user to track my payment history, account information, and schedule my classes all in one place

Cons: I found it difficult to navigate the site a first-time user, over time I've grown to learn how to navigate and where everything "lives" but it isn't the most user friendly from the first login

LOVE

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: this app is great and goes across so many different fitness platforms meaning I only ever need to remember one username and password

Cons: when it crashes, it crashes hard and I can't sign up for any classes except by phone AND have to call to cancel too which is sometimes difficult during a busy 9-5 job.

MINDBODY brings all your exercise options to one spot

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: MINDBODY makes it super easy for you to explore all exercise options around you! You can book classes right through the app and it hooks you up with some "last minute deals". You can book yoga, pilates, HIIT, all in one place! Soo easy and so helpful!

Cons: I wish more companies used the MINDBODY app. In my area, I feel like not enough people know about it yet!

Capterra-loader

Great scheduling for welness businesses

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease that users can sign up for services via their mobile device or computer. I've used this for several beauty services and excercise class scheduling and have always had a great experience.

Cons: For some reason, it is difficult to manage my own account as far as what services I have booked or utilized in multiple places. It's really an internal service for businesses not and external software for clients to manage their personal information.

Easy to use

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like how it has all of my workout classes listed and I can sign up right then and there. It is nice to also be able to pay for classes on there as well.

Cons: I have had issues in the past with booking for more than one studio using mind body or signing up for a free trial class on there without paying.

Easy to schedule and pay for beauty / personal health appointments, with helpful confirmation emails

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It makes it easy to book appointments vs. calling and also easy to reschedule, great that credit card information can be added so that paying is easier after appointment, great that people are also listed on the website so that customers can choose who performs their service

Cons: User interface is quite outdated and could be made more visually appealing, would also be nice if different organizations could be merged for one customer

Great App and easy to use

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Super easy to use. My gym uses this app exclusively for specialty classes and I love that I can schedule a class seconds before the class starts.

Cons: Only con was when we first started using this app a couple of years ago...the app kept logging out and I couldn't get back in. With the help of my gym instructor, we fixed it and it hasn't happened again.

I loved MindBody until they my monthly cost almost tripled!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Loved the software...Loved the functionality...Loved almost everything about the company and product. The business app and customer app are amazing.

Cons: My question is how do you raise a customers monthly rate from to double in one month. MB decided to make most add-ons a part of the standard base package which was the main reason behind the rate increase. Forcing add-ons to customers for an increased rate is a bad decision. This caused me to switch to another provider.

I LOVE THIS APP!!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I absolutely love the MINDBODY app!!! There are so many fitness, beauty, spa, etc. options to flip through; there are so many great services to choose from. I recommend this to everyone!

Cons: The app itself could use a "facelift" in that it's kind of hard to look at; it sounds weird but the colors are super bright and there seems to be a lot of unused space. Content is great though.

Really great reliable product

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way for small businesses to utilize the basic functionality that the software has built in to manage their customers

Cons: Can be limiting, can be pricey depending on the customization, sometimes had syncing trouble, but customer service was good

Mindbody is a great tool

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can keep track of all the payments. Check outs are easy and fast. And if you set it up correctly, it has a simple layout.

Cons: Once in awhile the site will crash and you have to try and use the app instead for payments, which can be a tougher to do.

New to Fitness and This Makes It Easy

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use. You can favorite the places you frequent so it's easy to access exactly where you want to book. I like the flexibility and it helps that you can use it on your phone as well as computer. I also think it's great because even if you vacillate between several studios or gyms, everything can be housed together in one app.

Cons: I wish it was easier to see where on a waitlist you stand when booking a class. Some studios have it right there i.e. "17 of 17 slots filled" while other don't post any details, so you don't know if you're first or seventh in line.

Overall: It makes working out much easier and accessible

Good Platform; Very Poor Customer Service

May 02, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the ease of set-up and use. I liked the look of the APP they made for me with photos and Information I supplied

Cons: It was very difficult to set up the APP. Customer Service was terrible and continued to be so until I eventually opted out altogether.

Overall: Knowing about it.

MINDBODY IS THE WORST!!!

May 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!

Pros: The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not.

Cons: THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned? THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected! THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.

Regretful Massage Therapist

May 01, 2018
1/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I am now with Acuity Scheduling...ultra cheap and convenient for posting links to scheduling, and can link a merchant account to it for card payments.

Pros: The ladies I worked with getting connect to MindBody...Amazing! These ladies presented me with a great opportunity to connect to a huge network of people in my area that typically engage in massage services. The set up is easy, and you will have someone that makes sure you are ready to start using your scheduling system.

Cons: Tech Issues: I had nothing but issues when it came down to my clients being able to join the network and start booking appointments. What I was the most shocked/upset with is there not being a protocol in place when it came to these issues, and the reps not being sensitive the matter at hand. I couldn't have been the first person with guest experiencing an issue exactly, or similar to mine. One time it took a client 6-7 times to successfully book an appointment!?!? I am available for walk-ins, so I could only imagine how many others just passed to the next massage therapist with a working scheduling system! Talk about upset and frustrated! While everyone is pleasant to speak with, kinda helpless when it came to the tech issue I had. Phone Calls: You will get phone calls from companies that partner with MindBody. Constant Contact is one. A email marketing scam! There is a button under the Manager Tools for them! If you are interested in a service like that, speak to SignPost. Value is much higher than Constant Contact. My point is you will have someone integrated with MindBody looking to squeeze a few bucks out of you weekly. Online Payments: Again, a hidden MindBody business entity. Can only use the merchant company they have. You cannot even post a deal without have a merchant account with who they provide. Deals are ways to get discovered on the platform...the hook. In short, your are forced to have the merchant MindBody provides. More squeeze. There is a 31 day cancellation policy in place, so I lost a few coins this month to a system they can't even figure out of how to diagnose and repair. I didn't argue with them to get my money back because I've wasted enough energy talk to the reps at MindBody. Good luck business owners needing this type of service. I wish you the best!

MindBody is the WORST!!!!

Apr 30, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is way to use or not.

Cons: The software crashes all the time. The company chooses to do maintenance during peak hours constantly disrupting business. Since they started this own merchant credit card processing prepaid credit cards just don't go through and they company does not help correct this.

Useful and efficient!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I've used this before when I worked in a salon and it was used to schedule appointments and it was very useful and efficient. It helped keep my schedule organized.

Cons: Better customer service would be beneficial for whenever the app is having faults. A more efficient way to get a hold of them.

Capterra-loader

Waste of money, little value for the price you pay.

Apr 30, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Likely

Pros: It allowed me to schedule classes and to accept payment before hand. Other than that, there isn't much I liked.

Cons: The fees associated with using the software. You pay a fee to use them, then if you want to have credit card processing, you paid another company another fee.

Overall: One periodic client

I love using the Mindbody app from both an instructor and a client perspective.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: I feel like it is mostly pros that I feel about the software. I love as an instructor you can see who is signed up for your class. I like that you can add people to your class and even charge client's card from their file for merchandise. I like that you can late cancel clients so they are charged for the fee. I think as a client it is amazing that you are able to see your class history. I like to visually see how many classed I've done in a month. I like that you can see your own schedule for the upcoming weeks and book out to keep motivated. I like that there is an app for your phone to sign up and cancel on the go.

Cons: The only con about this software is that there are times when it come's down for a day at a time and there is no way to sign up for class that day. If you just show up it may be overbooked or as a client it is hard to take attendance.

Makes signing up for class so easy!

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that I can see my schedule online or in an app. Makes planning ahead very easy! I wish more places used this software.

Cons: I struggled with the app but love the web-base program. I find it easier to go to each individual studio online rather than directly through the app.

Easy to use platform for classes and scheduling appointments!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like that this combines spas and exercise studios! The app is really user-friendly and you can find new studios and spas in your area to try.

Cons: No real cons, but it would be nice to have more information about the studio you are looking at, in case you've never been to their location before or don't know which instructor to try.

Very Usefull App!

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and creating appointment schedules. It is very helpful and makes work accurate and just in time

Cons: None so far, just improve more your customer service

They admitted it and wouldn't help fix the situation

Apr 26, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Its the most used software for fitness and yoga studios for a reason, they are so dedicated to ease of use and functionality for your needs as a studio its crazy. There isn't another software out there that does what MINDBODY can. BUT WATCH YOUR BANK ACCOUNT!

Cons: Cost is super over priced for small to medium businesses, they keep raising prices as they realize they hold a monolpy on the market too. And their credit card processing fees are a complete ripoff! They promised to match square for me.

Just Okay

Apr 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Pretty easy to schedule classes and move appointments around the tool. I like the drag and drop features. Automatic payments is easy to set up.

Cons: The data can be slow to load at times. Customer support seems non-existant. Crashes from time to time that needs a restart.

I have used MINDBODY as a customer signing up for group fitness classes.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I think it makes it easy as a customer to view class schedules and sign up for classes. I appreciate that I can access it from my computer or my phone.

Cons: I do not have any negatives. I use this on a very regular basis for multiple fitness studios, and I find it a very useful, well-organized platform.

Perfect for all things health and wellness

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it is for clients/customers to use it. I had no issues from the start and never had to take a tutorial or anything.

Cons: I wish it had better saving features, I feel like every single time I have to log back in unlike other apps/software programs.

Mindbody does not offer enough for what they are charging

Apr 23, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: They used to be user friendly with plenty of features and reports. They also integrated with constant contact and there merchant % was low

Cons: They have incrementally increased their prices over the lsst several years and created a tier system I think? We used to pay a month with all bells and whistles and now they are about a month with those same features. They also increased with no warning.

Use to sign up for workouts and check out local deals for classes/appointments

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the ability to check out all of the new member deals, last minute deals, etc for local fitness studios and wellness centers. I go to a variety of studios so it's nice to keep track of everything in one app and try out new places. I also like that I can easily check places out ahead of time in other cities when I'm traveling for work. My last business trip I was able to quickly book a spin class while en route to a different city because I had a schedule change that allowed me time to go workout.

Cons: They don't work with all of the fitness studios etc in my area. I didn't realize this at first and thought that it was showing everything and that the nearest spin studio was several miles away but after a quick google I realized they just don't work with any spin studio near me yet.

The company and employees are great and helpful but the system is just so elaborate its hard to use

Apr 23, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: It's very thorough and you can do a lot of things with it once you find out how to navigate it. The support staff is very helpful as well and quick to respond back

Cons: Setting it up is very lengthy and naviating their system to do things that you'd imagine to be simple is very complex

Solidsoftware to promote a fitness business.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the Exposure that Mindbody gave my fitness business. People searching for classes locally were able to see what we had to offer. I also liked the scheduling integration with our website. Classes and instructors coulee be easily updated on the fly and students could enroll in the classes from the smartphone app.

Cons: Of course it adds an expense to the business but overall was worthwhile. The website integration was limiting for design but it was at lease easy to read.

Capterra-loader

its good but a little overpriced

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: it lets you promote your business and fill in unscheduled appointments. they also seems to have good seminars to attend online

Cons: Years ago when i got it it was connecting to any appointment booking system that I had later on they stop doing it and wanted you to transfer to their booking system

Easy, fast and convenient way to find work out classes near you.

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: This software allows you to find physical fitness classes near you. I enjoy that you can choose the time and day, as well as the type of work out. Love it!

Cons: The only downside I have found using this software when it crashes. Sometimes I'm in the middle of using the application it will crash. I have deleted the app and downloaded is again but the same thing happens.

Not worth it

Apr 19, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We've had many issues with MINDBODY that haven't been resolved over the 2 year period we have used them, it doesn't seem like they want to give customers what they want.

Pros: They are pretty modern design and some of their reports are easy to use, client screen is nice as well

Cons: Many issues with MINDBODY that haven't been resolved even after we've reported numerous times, such as not tracking unpaid visits, there is no report for this. We have punch card visits but after all visits are used the client is still active, and MINDBODY has not resolved this for us. Among other things, their customer service isn't all that great and the fact that their prices are going up after a system outage is unreasonable..

Capterra-loader

makes keeping track of clients/payments easy

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used this with a few of the companies I've worked with, including yoga studios and also massage therapists. Overall, a really nice system for keeping track of classes, students, and appointments. Students/clients can buy a package and work it off as they go or pay for individual classes/appointments as they go. Also good for scheduling and knowing how many people will show up (or say they'll be showing up).

Cons: None really. Probably more than a lot of smaller studios or solo therapists need, but the automation of booking/payment is nice and can be used at any size.

Overall: saves a lot of time

Mindbody was nice but there was too much involved and not easily accessible.

Apr 17, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked that I could schedule clients, input their information, and process payments. There is a 3 day set up team that will call you for scheduled appointments and make sure you are getting to use the software and help you set it up. That can be viewed as a pro or con seeing how difficult the software is to set up originally.

Cons: The software was updated but the overall look of it seemed outdated. It was a little hard to navigate. You have to spend hours learning the software to remember where each button is and how to get there. Luckily there is a team of experts always ready for your call or email, but they're also always busy. I think Mindbody could have been a little less expensive for what is offered

Think twice before you make a decision and read as many reviews as possible

Apr 17, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do your research on this product/service and it's competitors. Save yourself the time, money and stress and just stay away.

Pros: Quick and easy, painless sale and setup. Seems easy to use and their techs are able to explain the product resolve simple issues fairly quickly.

Cons: Unexplained and unexpected increases in the price for absolutely no reason or advance notification. All of a sudden, certain features became an additional cost to what was originally a small monthly fee that also increased by over 50% in a short period of time. Trying to cancel this software and service was a nightmare.

use to sign up for workout classes

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use and functionality. There are so many different ways to find classes, safe your favorite types of classes and areas

Cons: I have had coupons for classes at certain locations that allow you to sign up through this app but do not have a place to use the coupon code, therefore have to pay for it through the app and get reimbursed or call the workout location

MINDBODY Review

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: It looks overall their reviews are not that great.

Pros: Has a lot of good reports that can be downloaded in an excel file. Interfaces with Constant Contact.

Cons: The eliminated the Plan that I was on, renamed it, and then raised the price 50%. If I want to stay where I am at, it costs the same as I was paying and provides basic services. I only use about 6-7 reports but now I have to pay more for them. Their CC processing fees are higher than most other companies.

Love this app! Super easy to schedule and book services!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to save my favorite massage clinic in this app and check their availability. Everything is fast and efficient. I also love that they offer discounts from other businesses nearby.

Cons: None of the vendors seems to have bios or photos of themselves in the app. There are logos, but no employee pictures. Would be nice not to pick someone creepy for a massage.

Overall: quick and easy massage booking late at night when no businesses are open!

Capterra-loader

Dream to work with!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really loved working with MindBody. The app and website were so easy to use and input information into. And if I ever ran into an issue, customer service was great and made the issue easy to fix.

Cons: The only thing I didn't like about this software was the app on some of the clients phones. Some would display and work really well, and others not so much.

Spa appointment booking software.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy for the customer to schedule online. It has a very simple looking format. This makes it easy to train staff on how to use.

Cons: It could offer more functions. There isn't much that you can customize in terms of reporting and features that you may come to need over time.

Overall: It was nice to try before finding the software we use now so that we could see what else was on the market. It did not meet our needs as a multi location business when it came to customization and customer support.

Great for Salons

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love my body for my clients. It takes a little getting used to but it is absolutely fantastic for managing any salon appointments as well as services and staff.

Cons: Set up takes several days because the customer service people actually walk you through each portion which is great but you can't get up and running to quickly. Otherwise it's wonderful.

Complex, not inutitive to use, incredibly slow to load data, constant outages

Apr 05, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Comments: Get your act together. There are other companies hot on your heels.

Pros: Good range of reporting options, cloud based, not too pricey, has a 24/7 helpline, online booking function

Cons: Slowness of response speed and further business disruption through constant upgrades and outages, complex and not easily intuitive to use so a big investment in staff training!

Love using this to manage appointments

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like being able to see what appointments are available and who is tending to those. I love how things are separated into sections.

Cons: I would like to see the platform more mobile friendly. Or maybe it's just the version that I am using.

Efficient cloud based appointment scheduling solution for classes and workshops

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: There are a number of features I really like such as the ability to offer and manage waitlists and the ability to schedule bookings via Facebook. It's easy to use and set up and I've always had good feedback from customers using it.

Cons: No real problems or issues using Mindbody yet. One thing I'd like to see improved is the ability to customise the customer interface to look more like my branding. This isn't easy to customise.

After 15 years I want a divorce

Apr 03, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that we know it well at the studio. The old check out system was easy to use and navigate. I enjoyed having an app and program all together with a desk top check in system.

Cons: I can't stand how this company works. There is no loyalty to long term clients and the wait time when you seem to have an issue every single day is at least 30-45min.

5 star service. It takes all of the hassle of booking and rescheduling.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Individuals can pick and choose based on availability, and has social media integration capabilities. pricing options are very affordable. 24/7 support.

Cons: Hardware bundles can be expensive (not required, but almost essential.) Only the ultimate package offers the custom mobile app.

Frustrated with many aspects of MBO. Looking for other options. Too costly.

Mar 30, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Industry standard for now and has features that are helpful. Like the reports. Helpful with payroll. Like the appointments and promotions options.

Cons: COST! Been using MBO for almost 10 yrs. Have had many issues that have cost us in dollars. The 100% price increase in a short time with not much in return that is valuable to my business, has pushed me to look for other options. Customer service spotty and difficult to get through. Very unhappy :-(

I use it to find classes nearby

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can have only one account for different yoga and dancing studios I go to. It is easy to find and schedule a class

Cons: I wish I could also pay for my classes with an app. Sometimes the navigation through an app can be a bit confusing too

We have loved using MINDBODY, but pricing is RIDICULOUS!

Mar 29, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: If you are just starting your business, look into price increases. You'll feel like you are forced to go along with the price increases because of the headache of changing to something else.

Pros: Easy to use. Our customers like it and I like how easy it is to set up classes (for the most part). Customers are able to purchase services using the app or in our gym.

Cons: When I started using MINDBODY in May of 2016, my simple plan charged per month. One year later they raised my monthly fee but didn't change my services at all. Today I learned that my plan would no longer be offered. I'm being forced into a bigger plan which I do NOT need and next month my monthly fee is increased hugely. I am a very small business and, now that I'm relying on their software, they are taking advantage. It will be a huge headache, but I will be looking into other gym management software.

Capterra-loader

Finally one software to publish basic fitness info!

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It's easy to navigate, allows you to publish daily classes with a repeatable framework, and allows you to customize how customers sign up or pay for classes. Also, appointment management means you cut back on phone call time for staff.

Cons: The web version is a little outdated looking and sometimes the organization doesn't make sense. For example, your current appointments are under your user account instead of 'Appointments'.

A very poor program and too expensive for a single user like me. I am a body based therapist.

Mar 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: All of my client data including sales in one spot. Features including credit card processing and scheduling.

Cons: Rates more than doubled after I signed on. As I leave, they charge to retrieve your data and an additional months fee from cancellation date. I really wish I didn't sign up. I spent weeks entering 10 yrs of data from my practice in order to have a cohesive location for my data. Mindbody made a lot of money off of me. This program is intended for multi-users and class schedules.

Very easy to learn to use

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super accesible from any device always up to date on everything needed and willing To help out anytime

Cons: No big problems or issues so far, it crashes every now and again and you just have to reset the app.

Easy to use scheduling soft wear

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Mind Body Online now for almost 3 years. It's used in my business for scheduling client appointments and for billing purposes. The plate form is very user friendly and enables me to schedule clients for all types of appointments that we use. The fact the we can also bill clients using MBO is a big benefit. It's a perfect fit for my business. They also have an excellent support center to help with any soft wear issues.

Cons: From time to time there are system upgrades that come as a surprise that can take some getting used to. If there are any issues, the support center is great at helping out.

Overall: Easy to use scheduling soft wear. All employees have access to the system and can very easily schedule all clients ongoing appointments.

I've used MindBody to sign up for yoga classes at my local studio.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software allows me to quickly sign up for a class at my yoga studio. It is efficient and user friendly.

A decent software with great potential

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Firstly it is a really nice software. Shows nearby places and encourages you to try out new places so really nice.

Cons: It would be better if there is a map feature embedded. So that it would be better to navigate across.

Makes Scheduling Effortless

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I help manage parts of a local yoga studio that uses MINDBODY to allow their students to book classes. As a student, it's incredibly easy to use. As someone who helps manage the studio, what I really love is how easy it was for us to integrate our real time schedule onto our website. Now we don't have to log on once a month and upload a new schedule. So amazing!

Cons: We have had some students (some who may not be quite as tech savvy) have trouble with booking through the app. Most of the time, though, I believe it to be user error.

Steals Your Money

Mar 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The company is taking an aggressive stance and wants your money and not your loyalty or continued support. In February, the company increased their fees and felt sending a couple of emails justified their unilateral decision about the increase. The refuse to refund citing policy.

Overall: It doesn't matter. They stole my money.

mindbody

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: can not recommend this product strongly enough

Pros: outstanding product an absolute no-brainer for anyone looking for CRM system for health club management. really simple and easy to use would recommend that you pay for full management support set up if you want trouble free set up and use.

Beautiful app!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product inspires me to try new places to workout! It's also super useful to have many different sports clubs schedules in one place as these can be hard to come by online!

Cons: It would be useful to have a map feature as opposed to just listing the nearest available locations for your search

Overall: This helps me to organize my schedule!

I use MindBody for most of my workout classes and it works pretty well for me!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to use, you can easily see class times/days and see how many slots are taken/left in each class.

Cons: I wish there was like one universal login for all companies using mindbody. it gets confusing to have to log out and log back in with specific companies links and login information.

I use Mindbody to book my fitness classes.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to browse different gyms/classes! It automatically connected with my accounts I had the gyms and it made it easy to book what I wanted.

Cons: I think there's a bug where it automatically signs you out, but I'm not sure if it's just my phone.

The best tool for Yoga scheduling

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I travel frequently and Yoga studios that use Mindbody provide a consistent experience for me. Easy to check schedules, view teacher profiles, and manage recurring billing.

Cons: Embedded widget is often slow to load on Yoga websites, especially on mobile devices such as phones and tablets.

I ENTERED INTO AN AGREEMENT WITH THIS COMPANY BASED ON A LIE ABOUT MERCHANT RATES.

Mar 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: SCHEDULING IS EASY AND CLIENTS FIND IT EASY AS WELL. OCCASIONALLY GET REPORTS OF POOR EXPERIENCE BY CLIENTS BUT OVERALL GOOD.

Cons: THERE IS NO WAY TO SEE BASIC TAXABLE SALES ON THE BASE RATE WHICH IS REALLY ASTOUNDING. SOFTWARE IS EXTREMELY CONVELUTED AND HARD TO WORK WITH IE: PRICING AND SERVICE UPDATES. WOW - UNREAL.

Good Gym Software

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like all of the features that the software offers. Many of our clients use it to send us over placements of accounts.

I use MBO for my fitness club. It's pretty intuitive to use and I like it.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy interface, simple to use. Everything that my club needs in order to run it's day to day operations MBO has it covered.

Cons: Sometimes billing errors and random bugs happen and need to be on tech support for a while to sort it out.

Good Product

Mar 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MindBody streamlines all the aspects of our company to make it easy to manage things like appointments, payments, schedules, etc.

Cons: There is a learning curve, for sure, with MindBody. But once the initial learning is completed, it's a great, intuitive product.

I do not recommend MindBody for a small or 1 person owned business.

Mar 08, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Employees were nice over the phone and the system did not seem hard to use however business practices are unfair.

Cons: I signed up for MindBody and yes I did agree to the terms online and started entering my information into their software system. But then I realized I could not afford so I changed my mind and cancelled my account which was never actually activated online! I did not finish setting up my account and I only had one training call for an hour, partly because they were not available for the 2nd call until a whole week later. I was charged before my account was online or activated or even finished being set up and then refused a refund! MindBody sales reps have also called salon and exercise professionals that I know repeatedly and have more or less insulted their websites and insisted they need MindBody services. These are desperate and unfair business practices. Also want to note that I spent a half hour on a Monday morning waiting for someone to answer my call and I'm sure that I was not the only one waiting that long.

Overall: None

Vendor Response

by MINDBODY on March 09, 2018

Hi Stephanie, Thank you for sharing your feedback with us. We'd like to connect you with a manager on our sales team to share your feedback about how the process went for you, especially in relation to your comment about our team insulting your colleagues' websites. Would you be willing to send us your contact information?

Daily user of Mindbody software.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reports that MindBody provides to help you run your business is unlimited. It is fantastic to be able to keep an eye on trends and look back at important data pertinent to your business operations.

Cons: The software is still growing in it's capabilities. There are some features that I would like to see available across all platforms (e.g. MindBody online software vs. MindBody Business App). There are some features available with the online software but cannot be utilized on the business app, particularly speaking about the retail function.

Overall: This software has a great amount of reports offered for analytics as well as great customization tools that any business could find useful.

The best in the industry!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has more functionality than any business will ever need. While it's not super intuitive or user-friendly, it's super easy to learn. The customer service is the best I've ever received from any business in my life. 24/7 accessible. On the phone. With a real person.

Cons: This software is expensive, and you'll pay for it, since it's the best. I don't really have any other complaints, but we don't use their credit card processor because we found a cheaper option. We still track payments in MindBody.

Overall: This is the backbone of our business. We manage all our clients, track our payroll, house our class schedule, basically, MindBody does everything.

Easy To Use

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use and I like that I can book appointments easily online and quickly with my login.

Cons: The dashboard looks a little outdated, could use a little facelift. I know our clients use this software for their customers and love it though.

I used MINDBODY for about 2 years.

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Pros: This software allows the user to manage every aspect of the business. From payroll to scheduling to POS, this software is an all-in-one product.

Cons: This software is not the easiest to navigate. Customizing the program to fit your needs can be complicated. The mobile website has not always been reliable.

Amazing and dissapointing

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once you get set up and figure it out how to make it work for your business. Before MindBody changed their software capabilities... again... there was so much flexibility in how to use the software and it has so many very applicable functions for multiple business types. Customer service has ALWAYS been amazing and the interface is very customer friendly. It also has a great app for online booking.

Cons: How much the program changes in terms of the way the interface is used; every "update" has made the system very complicated for our businesses use, and we would constantly be retraining our employees how to use get around the new changes to use the software as we originally purchased it for. As of a month ago, they just implemented a new payment tier system that has limited our previous uses and is forcing us to pay an additional (went from to get most of the functions back and a bunch we don't want or will ever use for our business. Which leads us to our final issue... MindBody is constantly upping their prices. We have been with them for 5 years (???) and every year they are charging us more. In summary, too many changes with little warning, new functions are being implied that we don't want nor will use but are expected to pay for, and capabilities we had before we are now expected to pay more for after years of access. We wished we could have stayed with them, but they seemed to have outgrown our business and overshoot our needs.

Overall: Did a great job compiling competitive software services that we need for our business.

We use this everyday every hour

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mindbody has been awesome for our group fitness team. We offer 60 classes a week and with Mindbody it keeps our classes full and not over crowded. The cost is good for the service.

Cons: Lately it has seemed that the app had had some technical difficulties. Sometime when you go on the app it is blank and clients can't sign up? Then all of a sudden later on it is back up.

MindBody is great to easily manage

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've used this product for my own personal business, helping manage various Salesmen, easily being able to look at and manage everyone's schedule.

THEY DO NOT CARE!

Mar 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I have been a loyal customer for eight years. Up until the last 12 months, I had no reason to look elsewhere.

Cons: In the last year, they've increased their prices twice, but the products I use are still the same. I didn't need or request any upgrades. As a matter of fact, for 3 years they've had a software flaw, and it still has not been resolved. They told me it was fixed, but that was not the case. They don't care. MindBody has no sense of loyalty. I've been a loyal customer for 8 years and I get rewarded with price increases. THEY TRULY DONT CARE about their customers... it's all about the money.

Vendor Response

by MINDBODY on March 09, 2018

Thanks for sharing your feedback with us. Unfortunately, because your review is anonymous, we cannot look into what happened on your account. Could you please send us an email to reviews@mindbodyonline.com so we can connect you to a member of our care team?

Unfortunately the support was so poor we could never use the software dispite Paying months and months.

Mar 06, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality

Pros: I¿m sure they software would have been great however problem after problem with the support team on setting up days to train to management over charging us and refusing to work with us regarding that¿s it was a nightmare and a huge waste of moneys.

Cons: Problem after problem with support trying to get the software going, we were very excited to change to this system, however, being billed for a system that we couldn¿t use was a little more than silly. We assigned to a tech that couldn¿t work with the hours we need to have staff training, we were not offered another tech with hours that worked for our salon team. Ever month I tried to get this going excluding canceling clients to accommodate ... so silly?!! Yes. In the end, I canceled and the company overcharged me a month. One of the sales members reached out about a year later and offered to help to get me back on the system, I was very greatful and happy as I had heard great things about the software. In the end, I ended up speaking with a very condescending manager about what not only what they were not willing to offer any support for the 7 months of paying and no software but he charged my card twice saying I owed money and didn¿t follow threw with providing me access to the site when promised. Very stressful to deal with people who take your money and you can¿t get ahold of. I would recommend using another provider if you care about your money