# Novara Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novara Flex the right Incident Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152559/NovaraFlex/reviews/ --- Novara Flex 4.8 (130) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Novara Flex Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews CW Calvin W Safety Program ManagerMachinery, 201 - 500 employeesUsed the software for: Less than 6 months. “The ability to jump over the theatrics of multiple tedious discussions, pre-demo, to allow us to truly see KPA's benefits from the start, easily put KPA's product as the front runner as we worked through multiple EHS Software providers. “ July 8, 2025 Philip A HSE ManagerUtilities, 51 - 200 employeesUsed the software for: 6-12 months. “The only con with KPA lies in certain functionality; when a report is pulled with parameters, unless the results are opened in a new window, clicking back on the browser will reset the search.“ June 20, 2024 MS Matthew S Continuous Improvement ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Also the training aspect is awesome. Since every one of our employees has an account, we are also utilizing KPA as a way of communicating to our employees and gathering information back from the on many other topics other than safety.“ January 12, 2024 CH Caset H HSE and Compliance SpecialistOil & Energy, 51 - 200 employeesUsed the software for: 1-2 years. “What I like least about KPA Flex is the inability to view equipment offline on the mobile app.“ January 8, 2024 CH Caset H HSE and Compliance SpecialistOil & Energy, 51 - 200 employeesUsed the software for: 1-2 years. “What I like most about KPA Flex is the ability to fill out forms on the go from your phone.“ January 8, 2024 KH Kassandra H AssistantMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “The only thing I am not a hug fan of is when I have to download certain things I have to make sure I only use a certain setup to download everything.“ June 17, 2024 DM D'Angelo M HSE ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “How user friendly the platform is and how helpful the team are in helping you sort out any issues“ September 5, 2024 MH Mark H EHS ManagerOil & Energy, 51 - 200 employeesUsed the software for: 6-12 months. “The SDS online selection does not have a lot of the chemicals that we use.“ January 24, 2024 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grace Q. Safety Program Manager Food & Beverages Used the software for: 1-2 years ### "KPA Flex Use" June 14, 2024 4.0 The KPA team has been wonderful to work with and always happy to assist when we have questions. They have a lot of new things they are working on and we look forward to seeing the new development as well as improvements on existing features. Pros In terms of inputting data and creating content for inputting data such as forms it is an excellent platform. The pre-built data analytics show an overall view of the data that has been captured in the system as a whole. Cons We would like to better be able to drill down to specific data within the analytics and have more options for creating more detailed widgets and dashboards. Review Source BT Bill T. Safety Manager Mining & Metals Used the software for: 6-12 months ### "KPA System" July 13, 2023 5.0 We are a short term user at this time, and still have a lot to learn about the system and how to best utilize it for our company, but what we do use, we are very happy with it. Customer support is probably the best part of the experience so far. They are always ready to help. even with the smallest of detail. Pros Pros to using the KPA system are many, from accountability, to reporting, to the ease of use. Building forms are are very easy and gives you a variety of options to choose from for each entry. Editing the form is just as easy. Cons The part that I have difficulty with in KPA are assigning the workflows of each form. There are so many things you can do with the workflow, that it can get a bit over whelming until you get the hang of it. Alternatives considered [J. J. Keller SAFETY MANAGEMENT SUITE](https://www.capterra.com/p/209526/J-J-Keller-SAFETY-MANAGEMENT-SUITE/) Reason for choosing Novara Flex We were already using a company for our training that KPA acquired, so we just rolled over into it, and we are glad we did. Review Source DB Derek B. Software Developer Construction Used the software for: 6-12 months ### "KPA Flex Review" June 19, 2024 4.0 Much better than Intelex and very easy to use for employees outside of IT Pros Ease of use for end users and rapid configurability Cons Not as feature rich as other EHS applications. KPA is fast to load to and to make changes but you have a bit less control over what you're able to do. Switched from [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/) Intelex was horrendously slow and then changed their licensing to make it more expensive. Review Source jP janmichael P. HSE Coordinator Oil & Energy Used the software for: Less than 6 months ### "First Experience. " June 18, 2024 5.0 Overall, my experience has been phenomenal from using the mobile app to training program. Pros I like how easy and accessible training videos are on how to use the program on Youtube. Arlo is amazing at answer and helping me out on any questions I have. Cons Haven't found any issues yet. I have been enjoying all the challenges and user-friendly videos on YouTube. Alternatives considered [SafetyReports by AlignOps](https://www.capterra.com/p/141202/Safety-Inspection-App/) Reason for choosing Novara Flex I wasn't part of the selection process for my company. The program was already here when I accepted the role. Review Source ST Shannon T. HSE Manager Oil & Energy Used the software for: 1-2 years ### "User friendly" July 21, 2020 5.0 Utilization of this program has eliminated hundreds of hours of administrative tracking and filing. Pros The ease of use for employees of all levels and backgrounds, as well as compatibility between iOS and Android platforms. Cons The form building process can be a bit tedious. The forms do not auto save as you go. Reason for choosing Novara Flex Cost, functionality, compatibility with iOS/Android, ease of use fore employees not considered technically savvy. Computer based training is simple for employees to do. Tracking of training is simple. Switched from [ZeraWare Safety Software](https://www.capterra.com/p/86552/ZeraWare-Safety-Software/) iScout is easier to use, has more functionality and can be set up with instant notifications to key personnel within the organization based on key fields within the forms. Computer based training allows supervisors to manage training more efficiently. Entering group training is extremely simple. The need for manual tracking on a spreadsheet is eliminated. Review Source Response from Novara July 22, 2020 Thanks for the review, Shannon. We value your feedback. AS Anne S. QHSE Process Specialist Airlines/Aviation Used the software for: 6-12 months ### "KPA Implementation" June 14, 2024 5.0 Pros The free range of customization for reporting and form building. Cons The limited features within certain modules. Switched from [eSafety LMS](https://www.capterra.com/p/170659/eSafety-LMS/) Needed easier tracking and form building options Review Source CC Chase C. Projects & Facilities Manager Oil & Energy Used the software for: 1-2 years ### "Excellent Safety Management Software" July 20, 2020 5.0 iScout has been a game changer in our safety culture. It has improved our incident reporting and the ability to make training material more readily available. Pros the functionality from admin to user roles. The automatic updates to the safety training topics for 20/20 lessons are a tremendous help in rolling out training subjects in a timely manner Cons Believe that there are stronger training topics that could be rolled out in a quicker time frame Reason for choosing Novara Flex The ease of functionality from admin to user roles Review Source Response from Novara July 21, 2020 Thanks Chase. We value your feedback about iScout and our training content. SM Scott M. HSE Director Oil & Energy Used the software for: 2+ years ### "Versatility " July 20, 2020 5.0 We are extremely satisfied with the value that iScout has brought to our business. We are constantly finding new ways to streamline our processes by using this product. Pros The versatility of iScout to blend into every discipline of the organization. Making many processes paperless and real-time! Cons Having to create additional lists to drill down in creating forms/processes. Alternatives considered [SpiraTeam](https://www.capterra.com/p/85434/SpiraTeam/)[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) Reason for choosing Novara Flex The ability to customize the system to fit our processes without having to modify an existing program. Review Source Response from Novara July 21, 2020 Thanks Scott. We appreciate the review. CC Craig C. Safety Construction Used the software for: 1-2 years ### "Rudy Construction " July 20, 2020 5.0 Our company really enjoys iScout. It’s easy to use, and is a great asset to us Pros How easy it is to use, and customize. The app for phone is very easy to use. 20/20 training is a very nice asset as well. Cons It would be nice if you could download charts from the data that is entered. Alternatives considered [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/)[Benchmark Gensuite EHS](https://www.capterra.com/p/150242/Gensuite/) Reason for choosing Novara Flex I like the function of iScout better than others, and the customer service was second to none. Review Source Response from Novara July 21, 2020 Thanks for the review, Craig. JE John E. Safety Manager Construction Used the software for: 1-2 years ### "Pleased Customer" July 21, 2020 4.0 We have used it to enhance our overall safety culture. Pros This product is very easy to train to our field employees. We use it for inspections and for our behavior based safety observations. It is very easy to run reports to check on compliance. Cons The fact that I cannot run report on my mobile phone when I am out in the field with our employees. Switched from [SafetyReports by AlignOps](https://www.capterra.com/p/141202/Safety-Inspection-App/) Better data, easier to use and a lot less expense. Review Source Response from Novara July 22, 2020 Thanks for the feedback John. You can access the reporting module using the Website tab in the app. There you will be able to run reports, but you will need connectivity. WY Winchester Y. EHS Director Environmental Services Used the software for: 1-2 years ### "KPA as a one-stop shop" June 30, 2023 5.0 KPA has become a key tool in Safety as well as in Project Management. We are integrating departments through this robust tool. Pros KPA presented the company with a uniform, unified reporting and management conduit that significantly reduced the latency in reporting. My labor hours as Management have been reduced by as much as an entire workday. Cons KPA software add-ons can at times be pricey. We were quoted above $10K for a single training module. Review Source AG Amber G. HSE Coordinator Oil & Energy Used the software for: 2+ years ### "KPA Review" January 18, 2023 4.0 Pros The fact that employees have access to the system no matter where they are. They can access from a phone/tablet out on location, to a person that is in an office setting with access to computers. Cons Setting up trainings and forms. Once they are set, things are great, but I would like to be able to import my ppts and/or forms into the system directly. Review Source JF John F. VP HSE Oil & Energy Used the software for: 2+ years ### "John Fontenot - VP HSE - Conquest LLC" July 21, 2020 5.0 IScout has allowed Conquest to seamlessly create, manage, store, revise and retrieve every aspect of our HSE Management System. Of all programs I previously use with previous companies, IScout is the most simplistic and user friendly while presenting the most professional formatted operating system to date. Pros The simplicity and user friendliness of the software. Cons Unable to customize and tailor cosmetics of reports. Most reports look identical to each other. Reason for choosing Novara Flex See Answer Above. One of our customers were so impressed, they even made the switch to IScout contacting me on a couple of occasions for assisting in putting together certain aspects of their program. Review Source Response from Novara July 22, 2020 Thanks for the feedback, John. JS Jana S. Operations Administrator Construction Used the software for: 6-12 months ### "Growing with KPA!" June 29, 2023 5.0 It's been really great! We cant wait to use the safety video functions for our future courses. Pros We love the functionality of KPA and how user friendly it is. We use it within multiple different departments for a variety of tasks. Cons Some functions are limited, but i've put in requests before and someone has either reached out or passed it up to see if its possible. Review Source MC Matthew C. Safety Director Construction Used the software for: 2+ years ### "Excellent Product" July 21, 2020 5.0 The overall experience has been outstanding. Customer support is probably the best i have ever dealt with. A big thanks to the IScout team for what they have created. Pros Going from old paper document where it could take anywhere from two days to a week to receive a field report, to having immediate access. We have saved tons of time. And the forms can be customized in just about anyway you can imagine. Cons The training feature we have just recently started using on a wide scale due to COVID 19 and it has been an excellent tool. However, It can be cumbersome. It would be nice if the system had a calendar built in similar to the outlook calendar to help build in when certain training's get kicked out and to set reminders to me as to when a training is going to be available. I am talking specifically from a administrator stand point. You can assign training and have them sent out on a certain date no problem, I am talking more specifically about a calendar to open similar to outlook to see monthly and yearly what training is coming up. We are new to using the training portion of this so it may be that we not made it this far yet. Review Source Response from Novara July 22, 2020 Thanks for the review Matthew, we value your feedback. CW Caden W. Safety Consultant Construction Used the software for: 2+ years ### "Iscout System " July 20, 2020 5.0 iScout has been fantastic for us and all of our clients. We use this system daily and never really run into any major problems. It is very easy to use and the customer service is perfect if you do run into any issues. it truly can make a difference in the companies safety expectations, and culture that it may be trying to enhance. Wonderful system and would recommend every single time to anyone who may ask about it. Pros It is very easy to use. I recommend it to anyone I come in contact with who may ask for a system like what iScout offers. The things you can do with it for your company is fantastic. I have not seen a system that can offer what iScout can offer. Cons I have yet to really run into an issue with iscout that is something that negative to remember. If anything, I would like the ability to be able to import multiple photos in the forms we use during our audits. Right now you have to select one and then go back in to select another. That is really the only negative I could come up with. Reason for choosing Novara Flex It was the system that we found to be the best for our company, and was not a bad choice what so ever. Review Source Response from Novara July 21, 2020 Thanks for the review, Caden. We value the feedback. IU Ian U. Safety Professional Construction Used the software for: 1-2 years ### "Intuitive, Easy to use, and Powerful Safety Tool" June 29, 2023 4.0 I use KPA on a daily basis and enjoy the using the software for our EHS needs. Pros The intuitiveness for all users to use. In the construction industry, we have some older or some not so technically inclined folks and the software is easy enough for them to use. Cons On the widgets function there are some aspects that I think could be improved Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Review Source SM Stephanie M. Process and Compliance Manager Warehousing Used the software for: 1-2 years ### "Easy to Use Platform" June 14, 2024 5.0 Great, I have been happy from the beginning rollout phase. Pros Layout, easily customizable, forms, training, mobile app is easy to use. Cons Dual steps to add training/lessons, manual user maintenance rather than being connected to HR software. Review Source JL Janessa L. HSE Administrator Oil & Energy Used the software for: 1-2 years ### "KPA Flex Review" January 15, 2024 4.0 Overall I really enjoy using KPA! It is user-friendly and easy to customize to whatever we need. Pros KPA is a great resource. It makes it easy to keep all of our locations on the same page when it comes to safety standards. Cons Sometimes it runs a little slower than I would like. Review Source PQ Pedro Q. QHSE Coord Oil & Energy Used the software for: 1-2 years ### "Complete yet user friendly EHS MS software" July 4, 2023 5.0 Pros Computer-based training is fantastic, and the way the system gathers all the follow-ups on a single page for better tracking. Cons I'd like to see an easier-to-use calculation field on form creation. Review Source BS Becky S. Office Admin Oil & Energy Used the software for: 1-2 years ### "KPA Review" February 9, 2023 5.0 Pros We use the forms and equipment inspections daily. Cons Creating a workflow is difficult I have used a work around with Follow ups. Review Source AC Andrea C. Franchise Owner Education Management Used the software for: 6-12 months ### "The sky is the limit with iScout! " July 20, 2020 5.0 Pros There are countless features within iScout that I can rave about, but one of the most helpful features for me as a business owner is the ability to receive reports and updates regularly to my email inbox. For example, I receive an emailed pdf report every Thursday showing me which drills and inspections are up to date and which ones are overdue. This gives me peace of mind and helps me manage my business with little effort! I can instantly take action if needed to ensure the drills and inspections are completed right away if they show up as overdue. Cons This really isn't a con...the sky really is the limit with iScout! There are so many features and options for customization, which makes it a bit overwhelming. The customer service is OUTSTANDING, and iScout has been incredibly helpful breaking it down for us to help us get started. We are working through one section at a time to build it out and make it work for our needs. Review Source Response from Novara July 21, 2020 Andrea, thank you for writing a review. DW Damion W. Safety Construction Used the software for: 1-2 years ### "Don't get it from my review." February 9, 2023 5.0 We have been able to track accidents/incidents better and faster to reduce them. Pros The ease of use in the field on the mobile app for the guys, but getting them to use on their phones has been the complicated part. Can't force have to show them why it's a value to them as well as the company. Cons nothing at this time, I think this app is a great benefit to all companies. Review Source PC Phillip C. VP Insurance Used the software for: 6-12 months ### "iScout - Flexible and Easy to Use" July 23, 2020 5.0 We have field based employees working in remote areas and iScout has been a tremendous tool to support our communication with QOD, push notifications, 20/20 training and resources available online and offline. The ability to capture and communicate action items with follow up to the appropriate people has made us more effective and efficient. Pros iScout is a very intuitive and easy to use application. My favorite aspect is how easy it is to customize to fit my needs and operations. The ability to adapt the application has allowed me to perform tasks not imagined by the developers. Cons I don't have any "cons". They continue to add functionality and flexibility which is great! Reason for choosing Novara Flex The demonstration of functionality and flexibility along with their willingness to listen to customer needs and continue to improve the product sold us on the application and we continue to be impressed with the product and their customer support. Review Source Response from Novara July 24, 2020 Thank you for leaving a review, Phillip. CF Candice F. ESH Training Coordinator Oil & Energy Used the software for: 2+ years ### "Highly recommended!" July 20, 2020 5.0 Being able to take many of our programs and streamline and digitize them has been extremely impactful. The employees at iScout are friendly, professional, always willing to help, and always open to suggestions. Pros The ease of transitioning our current training program into iScout has benefited our company tremendously. Being able to digitize our forms and provide documents to our employees through the Resource section is taking our programs to the next level. Cons There are few cons I have, and many have already been addressed. Having a formal approval flow process will be a great addition once it has been finalized. Review Source Response from Novara July 21, 2020 Thanks Candice. We value your feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.